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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
479 ratings and 293 comments received in the last 90 days.
08 July 2025
From the initial enquiry to finally taking charge of our new car, I received a professional service.
05 July 2025
A relaxed, non-pressurised experience with extremely helpful staff, from reception to sales team. Jon Green in particular was very good.
04 July 2025
Great communication start to finish
03 July 2025
Cardiff Sytner were really helpful. I made some changes to the car I ordered the following day and they got this organised without any issues. Overall, a very pleasant explerience.
03 July 2025
My experience was 1st class. Subhan, my sales-person was so informed and nothing was too much trouble to explain. He was courteous and always polite. I rate Subham as the best sales-person I can ever recall at BMW Cardiff.
03 July 2025
Everything thing went perfect nothing was too much trouble,
02 July 2025
All aspects of car replacement clearly communicated and a smooth stress free process.
02 July 2025
The service I received from Jon Green in sales was exceptional. He is a very personable man and did his best to help us find a car. He is a credit to BMW Sytner Cardiff and gave us his time with no pressure. Handover was great.
02 July 2025
Excellent service . Great knowledge, extremely pleasant to deal with
24 June 2025
As above.Additionaly the demonstration of the vehicle included a comprehensive explanation of its main features and attributes!
24 June 2025
As always, a great experience in getting my new car from Mark
22 June 2025
Francesca made it a great experience
22 June 2025
As above the service i received from francesca was excellent i have no complaints
22 June 2025
All issues covered and aftersales advice and support available
20 June 2025
Lovely staff, welcoming and fast service
19 June 2025
Excellent service
18 June 2025
very well looked after
17 June 2025
Francesca and Edward are both knowledgeable, supportive and went out of their way to ensure my requirements were met and addressed throughout. Francesca is a credit to Sytner BMW.
11 June 2025
Mark was helpful dealing with us on our first motability vehicle. His knowledge and infectious enthusiasm made the delivery and collection an enjoyable experience
10 June 2025
I took my time and they were patient with me
09 June 2025
All our questions were answered with full explanation
09 June 2025
Francesca was very helpful from start to finish. After having a test drive she was able to show us what models were available. We picked our car up a week later
07 June 2025
I was kept fully informed of the process as it progressed.
05 June 2025
Great experience from the sales and finance team (CJ and Tom). Great staff who are helpful and friendly, taking the time to make the process an enjoyable experience.
05 June 2025
Very personal service, with nothing too much trouble. Each step was very carefully managed until the right car was sourced for me. The finance options were well explained and the process was very straightforward.
04 June 2025
Most things were on planned time.
04 June 2025
The new business premesis we're very clean and functional the German organisational way that BMW only know how to treat their customers!
03 June 2025
Great experience all round.
03 June 2025
Francesca handled the hand over and we found her very knowledgeable and took her time to explain all the new features on our new car much appreciated
03 June 2025
No complains at all everyone was professional and helpful. The Handover went well with every step being explained to me. The showroom was immaculate and no waiting time. Very satisfied with the service.
02 June 2025
John green the sales man made me feel very comtable and a great sense of humour, and explained all about the car in great detail. This is the forth car i have bought though edward he is great guy .
31 May 2025
Flawless from start to finish. Made me feel that I got the deal I wanted.
30 May 2025
the whole buying process was explained in detail to make sure everything was right for us
30 May 2025
Good attention to detail
28 May 2025
Friendly initial contact just at the time I was considering changing cars. Jon genuinely listened to my needs and made a recommendation that was just right.
28 May 2025
Jon was outstanding, very customer focused.
24 May 2025
Very happy. The dealership is a nice place to be.
24 May 2025
Jon green has been excellent in going through all the documents.
23 May 2025
Issues with it systems and last minute emails when we were working toward a definitive date.
10 May 2025
Good service CJ was very attentive and supportive
10 May 2025
Very professional and courteous staff.
06 May 2025
As above, in addition to the showroom experience was welcoming and the standard of customer care was very high. The reception staff as well are excellent.
05 May 2025
So easy
05 May 2025
Due to the short time available to complete this transaction it was necessary to complete some of the steps online with the invaluable help of your sales people. On arrival I was made welcome and the paperwork was already prepared and explained to me
03 May 2025
Once again we were led openly and honestly by Jon Green and if an answer wasn't immediately known then Jon would make sure he came back to with an answer as soon as he could .
01 May 2025
Excellent service throughout would highly recommend
30 April 2025
RICHARD WAS VERY KNOWLEDGABLE AND WILLING TO SPEND THE TIME WITH ME TO ENSURE THE CAR WAS SET UP TO MY SATISFACTION
28 April 2025
Great communication
28 April 2025
Greats sales lady
23 April 2025
It was brilliant
23 April 2025
Mark kept me up to date throughout the whoke process
18 April 2025
Car delivery was on time and I was kept informed of progress.
13 July 2025
Easy booking , instant availability
13 July 2025
Regular updates.
13 July 2025
As above.
13 July 2025
Only issue was why a major service was indicated on computer based on time, 9000 miles early, particularly as phev, with only 15000 miles on engine (21000 overall), why would you change spark plugs and air filter?
13 July 2025
Cost factor has a massive influence on the low score, but for that it would be 10/10.
13 July 2025
Investigated the issue and following a further discussion, provided possible explanations and a solution.
12 July 2025
Very professional and problem solved
12 July 2025
Very efficient drive in service and customer care. Impressive
11 July 2025
The answer is in the first question.
10 July 2025
As above.
10 July 2025
As above
10 July 2025
Very attentive and informative process from drop off to collection
09 July 2025
Explained process, completed work promptly.
09 July 2025
Good booking service and provision of courtesy car.. However my car was driven for 20 miles in my absence. Also it was handed over with a puncture that they knew about and didnt mention. I had to drive it straight to kwik fit before driving home.
09 July 2025
after spending nearly £500 would have thought that screenwash would have been put in not just water
09 July 2025
Job was done well
09 July 2025
Everything is always explained to you in detail also when you drop your vehicle off collection time quoted is spot on
09 July 2025
Great to be kept informed throughout, high standard of customer service.
09 July 2025
First class service
09 July 2025
I've lost trust and confidence in the branch for the above reasons and now also the brand as the gearbox and rear diff failed at 100,000 miles despite having a full service history. This breakdown led to me missing my friend's funeral and stranded.
09 July 2025
Good service, lovely staff and great coffee.
08 July 2025
Absolutely brilliant service as always BMW Cardiff. Ann made sure the car was ready so I could get to my appo6
08 July 2025
Very good service throughout
08 July 2025
As I said above, I immediately felt pressure into paying for the work needed on my fully paid for, maintained lease car. I asked him to check that I didn't have to pay with lease company- and as expected, I didn't have to!
07 July 2025
Lovely hand over better than the last time I bought one.
06 July 2025
No complaints, very happy with experience.
06 July 2025
Safety recall
05 July 2025
Good customer care
05 July 2025
Service manager was very professional, and kept me up to date with every development
04 July 2025
The problem was corrected
04 July 2025
Good service
04 July 2025
Very efficient and kept us well-informed
04 July 2025
Very good service
04 July 2025
Quick turnaround, kept informed of progress, free health check and wash/vac.
03 July 2025
Ease of booking . Good communication throughout . Alison was extremely helpful and professional . Many thanks ??
03 July 2025
As above
03 July 2025
Great service even on a busy day (last day of June).
02 July 2025
Gave me a room to work from
02 July 2025
Staff were very helpful and friendly
01 July 2025
Sytner are first class from reception, check in, communication, to first class delivery of the required service and presenting a 'valeted' car.
30 June 2025
Quick one day service with great communication with the Service Adviser David Bees
30 June 2025
I can't really comment on the service recieved at Sytner Cardiff as I have never used them, I have however used Sytner Newport
30 June 2025
Good service, regularly updated by Anne on the progress and was able to work whilst I waited
30 June 2025
Completely dissatisfied, car issue not resolved. No attempt to resolve the issue with myself and now issuing me with a survey for satisfaction with an unresolved problem with the car.
30 June 2025
Prompt service, attentive service staff, great workshop and waiting area
29 June 2025
The lady I dealt with was very good had no issues with her service or the car provided.
28 June 2025
Broken spring identified, communicated with video and replaced efficiently, staff very helpful and professional at all stages.
28 June 2025
Outside of car was not cleaned properly not like other times had to take it to a car wash which I have never had to do before
27 June 2025
My service experience at Sytner Cardiff was very good, although I was told my car would be cleaned and vacuumed whilst at the centre, it was neither cleaned or vacuumed sadly.
27 June 2025
Fully satisfied.
26 June 2025
5 stars, very satisfied with all the service
26 June 2025
Excellent
26 June 2025
Easy to arrange service and easy car pick up also service is faultless.
26 June 2025
Excellent. Its exceptional customer service to have a video showing the problems with your car sent to your email address. David contacted me and explained everything clearly. He is a credit to the team at BMW. He is very knowledgable and friendly.
26 June 2025
Everything done correctly, and to a high standard
25 June 2025
Everything checked and the car cleaned.
25 June 2025
On time service and a clean car afterwards,what more could you ask for???
25 June 2025
I received the usual first-class service.
25 June 2025
Very satisfied
25 June 2025
Consistently excellent customer service from Alison and the technician team.
25 June 2025
As above
25 June 2025
Fully met my expectations and needs
25 June 2025
Reception staff were very friendly and welcoming. I was pleased it took just 90 minutes and had a call to say the car was ready for collection
25 June 2025
SEE ABOVE
24 June 2025
Welcoming staff and a quick turnaround.
24 June 2025
What about the stearing issue
22 June 2025
Very efficient just like the car
22 June 2025
Recall was dealt with quickly
22 June 2025
Transparent discussion and outcome.
22 June 2025
Helpful sales staff. Found alternative staff member when realised was tied up sorting out other customer rather than just leaving me to wait
21 June 2025
Reception and service staff are all pvery good.
21 June 2025
No problem except no loan car available
21 June 2025
I was treated very well in person and on the phone. All the staff I interacted with at Cardiff were friendly and professional.
20 June 2025
Kept informed and very helpful, although my next service is in 18000 miles the cars service computer tells me its 3,000 a bit confusing?.
20 June 2025
Superb - They managed to fit me in for an MOT on a Saturday morning, even though I rang on the Friday lunch-time - Excellent service.
20 June 2025
They didn't even bother to come out start the car and try to find out what have they done wrong.
20 June 2025
Quality work
20 June 2025
As above nothing to fault
17 June 2025
Service was on time, the bmw rep I dealt with was very helpful
17 June 2025
Simple process to book and drop off car. Clear updates from the service team and coordinator. Car well looked after
17 June 2025
Work carried out on time and with things spotted and discussed openly with great options
17 June 2025
Service was done swiftly and no issues
17 June 2025
Please see answer above. Also, I was so well looked after from start to finish by lovely Ann; she couldn't have been more accommodating of my needs. She kept me updated throughout and arranged taxis for me. She is such an asset to your organisation.
17 June 2025
Quick and efficient
17 June 2025
I was kept updated throughout the time I dropped my vehicle off until it was ready to be collected
16 June 2025
very happy the car runs brilliant after my visit.
15 June 2025
We actually enjoyed our 2 days at BMW Sytner Friendly, efficient and great facilities. Also great prices and the work was carried out to high standard as expected. All this added up to a lovely quality time. A great reflection of the BMW brand.
13 June 2025
Very professional and timely response to my service and maintenace needs
13 June 2025
Since my first contact have found staff helpful, Informative and friendly. Had not been my initial intention to buy a BMW, but was definitely influenced by friendly demeanour of staff.
12 June 2025
As above - rapid availability for servicing and very good and efficient service.
12 June 2025
Plenty of information leading up to the appointment, clear text messaging, courtesy car being a BMW was a big plus.
12 June 2025
See above coatings made clear b4 work done no surprises
12 June 2025
Car maintenance performed the same day, so able to collect at a convenient time, kept informed of the progress/situation
12 June 2025
Easy to book at a convenient time and day
12 June 2025
Booking online was excellent, arrival at dealership and handover very swift. All staff very friendly.
12 June 2025
as above
12 June 2025
Asked for car back in good time to go to another appt.This was complied with.Excellent
10 June 2025
As above
10 June 2025
Communication throughout the process, but particularly on the day that my car was being serviced, was excellent. I was regularly updated as to progress & kept informed about everything in a very friendly and helpful manner.
10 June 2025
Fixed what was wrong but put unnecessary pressure to have other things done at a big cost when not really necessary. Offered a free clean of the car. Wasn't done. Don't offer something you don't deliver on. I feel it's because I refused further work
10 June 2025
Always do a 1st class job
10 June 2025
Everybody I dealt with was professional and friendly, and communication with me around diagnosis and the timing of work was excellent.
07 June 2025
Friendly, professional and helpful.
06 June 2025
Really easy fitted me in on short notice
05 June 2025
.
05 June 2025
I regard Sytner Cardiff as a totally professional outfit, who have looked after my last 4 BMWs with total satisfaction
05 June 2025
Slick operation
05 June 2025
Good communications and customer frustrations managed well. Alison Williams in particular.
05 June 2025
High customer service standards
05 June 2025
Good customer service
05 June 2025
As above
05 June 2025
Very quick doing the work I had done with them
05 June 2025
Excellent staff dealing with customers. Helpful in all ways and great approach to customer relations. Relaxed atmosphere in which to interact. Quality mechanical and bodyshop workmanship.
05 June 2025
Great friendly professional service from Alison Williams and colleagues
05 June 2025
Only downside is the cost which is high compared to other service options
03 June 2025
Would have been much lower but Greg managed to resolve the initial issues and sort them out to my satisfaction. I score Greg highly as an individual but the overall experience was poor
02 June 2025
Happy with the service
02 June 2025
Hassle free drop off and collection.
02 June 2025
All the information I wanted plus courtesy car wash was pleasant surprise
02 June 2025
Good service provided
01 June 2025
No issues at all
01 June 2025
Again, the staff and the level of communication is fantastic.
31 May 2025
Since my vehicle has been serviced the car is saying test the brake service is overdue even though there is still a few months left on the pads. Before the service there was 1400 miles left on the app and on the car. Dealership were looking into it
30 May 2025
Very fast, great service. The express MOT, where I could wait was great. I was offered a coffee or a water, and I could use the WiFi for my work.
29 May 2025
Mr David Bees, kept me updated about everything which needed to be done too my vehicle very informative and helpful employee ,had the car washed and vacuumed, and a lift into town if needed didn't take this offer this time stayed on site.
29 May 2025
Outstanding.
29 May 2025
Very satisfied. Follow up call too to see if all was ok
29 May 2025
See above
28 May 2025
As above
28 May 2025
Service price given on app differs significantly to price paid. When this was disputed, I was first told they had to see my phone then told 'it must be a glitch'. Still no explanation, despite being told this would be taken to necessary dept.
28 May 2025
The staff worked hard on my behalf.
28 May 2025
Its a recall and the work was done more quickly than anticipated, plus the courtesy car was amazing
28 May 2025
Always very good.
28 May 2025
Completely satisfied x 10. Ann's organisational skills and drive to get things done puts world leaders to shame; do not let her retire. And Sean's assessment of the issue and presentation of video was spot on. His help with camera much appreciated.
28 May 2025
As above
28 May 2025
Tyre monitoring system wasn't reset properly after I had 2 new tyres. Message came upon system saying that tyre type wasn't recognised and I had to reset manually.
28 May 2025
Everything was carried out as agreed and expected.
28 May 2025
Ann has helped me with my services for a long time and is a valuable asset to Sytner Cardiff
27 May 2025
They do not check details on numerous occasions give incorrect information and have had to bring the car leaving work several times because the job not being carried out correctly.
26 May 2025
Agreed with m,y expectations
25 May 2025
See above
25 May 2025
Excellent service
24 May 2025
Since I started coming in for any repair's to my car your staff always make sure that I get the best , I been coming there for the pass 5 years and they always treated me well.
24 May 2025
Getting through by phone tricky.
23 May 2025
5* experience Very friendly and very helpful
23 May 2025
Everything is made so easy, made to feel like people and not just a sale. Daniel and Howard were really friendly and super helpful throughout.
22 May 2025
Felt confident that work had been completed correctly and appreciated the video to show work carried out.
22 May 2025
Anne was fantastic, so friendly and personable. She is a true credit to the company
22 May 2025
Easy to book in service online, excellent quality and added bonus of washing my car at the same time.
22 May 2025
Efficiency and friendly service
22 May 2025
Excellent customer services as usual in all areas. My service advisor,David Bees,was excellent, He was clear with the issues relating to my car and kept me informed of progress throughout the whole process leading to a satisfacory outcome.
21 May 2025
The actual car service was ok. But I asked them to value my car and also give me a body work assessment and they did not do either
21 May 2025
Exceeded expectations
20 May 2025
Edward is as always helpful friendly this is the fourth car I've bought through him top man
19 May 2025
Great communication and service on car was complete swiftly.
17 May 2025
The customer service was excellent
17 May 2025
Carried out service as agreed
17 May 2025
Communicated all through the process
15 May 2025
Great service and reliable
15 May 2025
The service given by David Bees was faultless, he even went to the trouble of calling me the following day to make sure all was good.
15 May 2025
I had a small issue and it was resolved promptly.
15 May 2025
Great service
14 May 2025
Both the car and myself were well looked after during my recent visit for a service and MOT.
14 May 2025
Same as above
14 May 2025
Alison and the reception staff were very attentive, even arranged an office for me. Many thanks.
13 May 2025
Service always first class
13 May 2025
Very professional. I felt valued.
13 May 2025
Car was fully checked out for any defects
13 May 2025
Exceptional service, the site fitted me in at short notice & I was given a private office to carry out my work
13 May 2025
On the day all involved were very helpfuk
12 May 2025
BMW did what was necessary to the car within the time given. I was kept informed throughout.
11 May 2025
Isabelle kept in close contact with information regarding parts and pricing. Brilliant telephone manner. Clare collected and returned my car and her manner was wonderful, really friendly yet focussed on the task.
11 May 2025
Quick and easy support
11 May 2025
Reminders Arrival and booking easy Car collection simple
09 May 2025
Service completed promptly
09 May 2025
It was all on time
09 May 2025
Friendly
09 May 2025
Very professional and place is very clean as well
08 May 2025
Very good service, informed all the way
08 May 2025
Smooth process
08 May 2025
Yes all good and kept up to date on the day of the service
08 May 2025
Good communication and efficient
08 May 2025
Helpful video health check and work carried out very promptly. Prices were fair too.
08 May 2025
Joe Mantle service advisor - professional, polite & thorough.
07 May 2025
Very satisfied
07 May 2025
We had work done on our car to fix an oil leak and when we picked up our car from BMW Cardiff, the car violently shakes when we turn the engine off and now the dashboard shows that the drivetrain needs to be checked. Right after I picked up the car.
07 May 2025
Again everything was sorted out perfectly
06 May 2025
Excellent service.
06 May 2025
Staff very friendly and helpful. Very pleased they provided a taxi into Cardiff and also cleaned the car.
06 May 2025
Did a software update for a mechanical metal noise. Not sure why? Do wonder if they just simply didn't want to strip the engine down to investigate it further. It's clearly something more sinister.
06 May 2025
As above
06 May 2025
Really efficient and friendly service, clear communication throughout service
06 May 2025
As above.
06 May 2025
You address our concers and recified the problem.
06 May 2025
I was extremely satisfied with my recent service experience at Sytner Cardiff. The entire process was handled professionally, from booking to collection. Staff were courteous and knowledgeable, and they communicated clearly throughout the service.
06 May 2025
All round amazing from the staffs to environment to services
06 May 2025
Booking was poor. Car gave a generic message of inspection required or something. Phoned dealership as wasnt sure whats req'd, but went through to answer phone. Left a message but no one got back to me. So booked through the app (found only mot reqd)
05 May 2025
Everything when like clockwork and had not issues at all and the lady that dealt with me was fantastic.
05 May 2025
Always feel looked after by reception team.
04 May 2025
To long a wait,we are both in our 80 so 5 hours walk in Cardiff is to much.
04 May 2025
No issues
04 May 2025
They conducted all the work asked and at a reasonable price.
04 May 2025
My service advisor was very helpful and communication was great.
04 May 2025
Everything is run smoothly. Always helpful. Put other prestige brands to shame.
03 May 2025
High standard
03 May 2025
The whole process was great, up until I tried to chase up the damage. I have been totally ignored by the person looking after my car asking about getting the damage looked at and was rudely ignored
02 May 2025
Good experience and sorted by car quickly
02 May 2025
But snobby
02 May 2025
Very efficient with level of attention to both the customer and the service of the vehicle
01 May 2025
Not happy telling me the truth
01 May 2025
Only trust the service centre in cardiff to work and look after the car
01 May 2025
Usually great service, but this time communication was poor. No update on parts ETA -I had to call for info. Was told an email was sent but never received one. No further updates until a phone call a week later saying the car was ready.
30 April 2025
They ring you the day after to check in and to make sure the car is running ok While waiting for the bmw got asked if we wanted a drink Was kept updated throughout the car service Had the car cleaned for free
30 April 2025
Anna kept me informed
29 April 2025
A smooth, comfortable, and stress-free experience from booking to collection. The service was seamless, and I felt valued as a customer
29 April 2025
My both cars are handled by Alison. The attention and approach are both perfect each time we visit. This occasion was no different.
29 April 2025
Just a recall not a service
29 April 2025
they were communicative and explained things that were required
29 April 2025
From above-an option not to have health check could offered as the car had just been serviced motd and so wasn't necessary
29 April 2025
Staff were awesome from handover to having the keys back. My issue is that the rear tyres quoted were the wrong size. Also the video quoted 4.4 tread on one tire, when it was less.
29 April 2025
There's nothing to complain about.
28 April 2025
Quick & friendly service
28 April 2025
Verry professional and friendly customer service and always satisfied with the work carried out
28 April 2025
As above
28 April 2025
Car available on time and fitted in extra job on vehicle
27 April 2025
Clear communication and a friendly approach
25 April 2025
Professional
23 April 2025
Good polite service
23 April 2025
i think the prices are a bit expensive
23 April 2025
Excellent service from reception to pick up
23 April 2025
Kept informed throughout the whole process
23 April 2025
First class service
23 April 2025
Quck and efficient service very easy to do buissness with
23 April 2025
Very polite and professional. Easy to book and collect.
20 April 2025
Brilliant, friendly and I was kept up to date. Very professional.
20 April 2025
Service on booking & arrival at garage was good
19 April 2025
All done without fuss to a timetable.
18 April 2025
Kept waiting for return of car
18 April 2025
awesome
18 April 2025
Because of the service
10 July 2025
Good service