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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
792 ratings and 365 comments received in the last 90 days.
03 October 2024
Brilliant service
03 October 2024
Excellent experience from letting the salesman (Mark James) I was looking for a car, to him finding one for me, to visiting the showroom to view the car to purchasing it, and then collecting it. He made the day so special.
01 October 2024
Everything went to plan the process was effortless and yet again a massive thank you to Tom Biddle for making it that extra special.
27 September 2024
Excellent friendly and informed service from Mark.
27 September 2024
Everything was great
26 September 2024
A very smooth process, thanks to Mark James. Thanks, too, to Daniel Parfitt for his help at hand-over.
19 September 2024
We were totally satisfied with the service. It was efficient and punctual, but Mark made the delivery very special.
15 September 2024
All aspects excellent at Sytner Cardiff Salesroom desk kind and helpful. Sales Tom Biddle and Finance Chris Davies very professional and extremely helpful.
15 September 2024
Purchase, delivery and handover was great.
14 September 2024
Everything was explained clearly and several questions I had were answered - nothing was too much trouble for CJ.
13 September 2024
smooth and efficient. from purchase to delivery took just 5 days. amazing service
12 September 2024
Mark being a very competent person &very knowledgeable experienced 10 out of 10
10 September 2024
Again, fantastic service, from start to finish. CJ the salesman was very knowledgeable throughout the whole process from explaining the key features of the car, regular updates, and a great hand over experience before driving away.
10 September 2024
Francesca kept me upto speed at every step of the journey from the order, to delivery, to collection.
05 September 2024
Completely satisfied as Tom talked me through everything simple way and I didn't have to wait long
05 September 2024
Good follow up on small problems
05 September 2024
When I queried things they reviewed & explained to my satisfaction.
03 September 2024
Very professional and empathetic friendly service.
03 September 2024
Great environment to be in
01 September 2024
Communication was great throughout the process
20 August 2024
The purchase process was straightforward, stress free and very enjoyable. All staff involved were friendly, helpful and made sure that the vehicle handover was the best it could possibly be.
17 August 2024
Very good experience from Jon Green, he was very helpful and friendly.
07 August 2024
Kept us informed and did a comprehensive handover when we picked up the car
04 August 2024
The sales team provided a good experience
03 August 2024
My car arrived earlier than anticipated, so was a very nice surprise. Always a pleasure dealing with Mark James. As usual explained all the features of the new car, nothing was too much trouble.
03 August 2024
I can't fault them.
03 August 2024
Francesca was very helpful. I feel like she took time to understand my requirements. Communication was very good throughout. The end to end purchase process went very smoothly.
03 August 2024
I was thoroughly impressed with the entire process from beginning to end. Francesca was exceptional in her role; she was extremely polite, professional, and remarkably informative.
03 August 2024
Friendly and informative
02 August 2024
Excellent services couldn't have wished for more
02 August 2024
Superb customer service from start to finish, this is my 5th BMW 1 series car in 15 years from Sytner Cardiff. My previous 1 series was written off by a drunk driver when it was parked up, a distressing experience which the BMW Centre staff sorted.
01 August 2024
Very good. The staff were very helpful.
01 August 2024
Everything was explained thoroughly
01 August 2024
Very knowledgeable sales executive.
30 July 2024
Mark went above and beyond to ensure we had the most enjoyable experience
28 July 2024
The experience was a pleasure thanks to the people who dealt with me. They guided me when I wasn't exactly sure what I wanted and ultimately I now have the best car I could've dreamed of.
24 July 2024
Cardiff Syntra are an exemplar of customer service
22 July 2024
Amazing motor.
17 July 2024
Great experience, shownroom was well presented, comfortable seating, refreshments available and staff friendly and helpful
17 July 2024
Richard Nawaz kept in contact throughout process , and very thoroughly looked after us.
12 July 2024
Purchase was easy with the thorough explanation and wide range if financial options. Delivery was smooth and efficient with the car presented beautifully. Within 30mins the car was all set up, forms signed and away I went!
06 October 2024
I waited for the vehicle whilst it was undergoing an inspection in connection with extending the warranty. Alison Williams was my service advisor, very polite & showed a pleasing manner.
06 October 2024
Communication is very good and the service was quick.
06 October 2024
Everything went according to plan and timescales
06 October 2024
Very good service , kept updated at every stage
06 October 2024
Pricey
03 October 2024
Service was outstanding
03 October 2024
Staff were great
02 October 2024
Technical expertise excellent, priority of triage needs to improve, why take out the exhaust to look at catalytic converters and look at seat wiring when you haven't confirmed the head gasket needs changing? A sniff test was requested. Negative, yay!
02 October 2024
Although many issues were raised , all have been corrected and I'm confident that the car is now running safely and well.
02 October 2024
Can't be completely satisfied with a £1600 bill, I guess that's the joys of owning an M3 ??. Although I will give 5 stars due to the service received from Alison.
02 October 2024
While the service staff are very polite and professional, they appear to be under constant pressure to increase business.
02 October 2024
Everything was done professionally except for the courtesy wash and vacuum that was offered to me.
02 October 2024
Can't fault the visit.
02 October 2024
Alison Williams service was 10/10. Kept me informed throughout the process.
02 October 2024
10/10 Thank you Sytner.
02 October 2024
All very well organised, Alison in particular was extremely helpful;
01 October 2024
No issues
01 October 2024
Customer service was great and staff were friendly
01 October 2024
Everything completed promptly within the timescale given
01 October 2024
Allison is top draw
01 October 2024
Easy check in process, good facilities and good communication
01 October 2024
The whole process was managed very efficiently, and I was kept informed at every stage.
01 October 2024
Very good knowledge
01 October 2024
The lady would looked after me was lovely as always, great service and very helpful. Buy her a bunch on flowers... a random act of kindness goes a long way
01 October 2024
The service was good
01 October 2024
Kept up to date every step of the way
01 October 2024
Very professional and helpful staff.
01 October 2024
Excellent quick effective service and help
29 September 2024
First class communication from start to finish
27 September 2024
Work was carried quickly and comprehensively.
27 September 2024
Vey efficient
26 September 2024
Good speedy turnaround, as I explained I needed the car back to go on holidays that night.
24 September 2024
Always have good experience with them
24 September 2024
I received timely, comprehensive updates on the progress of the work on my car. I was made to feel like they wanted to ensure I was back in my vehicle as soon and with as little fuss as possible.
24 September 2024
Contact was really good with the people who were looking after me.
24 September 2024
Service provided was excellent.
24 September 2024
Excellent service overall carried out quickly and efficiently.
23 September 2024
All in all it was a good experience, went smoothly with no issues. I like the fact they send you a video of the vehicle check so u can see in depth
23 September 2024
Taxi and coffee.. unexpected bonus
23 September 2024
Service and MOT were done promptly.
23 September 2024
Alison kept me informed of progress multiple times a day.
22 September 2024
It was recommended that the air con was de bugged which I agreed to but I wasn't advised of the cost until after it was done. I should have asked but also I think I should have been told it was an extra £120 before they went ahead.
22 September 2024
Transparency Communication Helpfulness Efficiency of process
22 September 2024
Very satisfied.
22 September 2024
Slow service, nothing to write home about.
21 September 2024
Excellent Service
21 September 2024
Very satisfying and my car was given a wash, my only concern was my bonnet was not closed properly and the warning light and audio came on when I drove home
21 September 2024
Did everything expected
21 September 2024
Really satisfied
20 September 2024
Always a friendly welcome and nothing is too much trouble
20 September 2024
Service first class Thank you very much
20 September 2024
Always a good service
20 September 2024
Simple process and a quick turnaround
19 September 2024
Your representatives are excellent, Sophie Gibson has managed my Service for many years now and is exemplary.
19 September 2024
Although it's expensive, the service is fantastic
19 September 2024
Not impressed with how I was dealt with
19 September 2024
very quick and always happy to help
19 September 2024
Rectified issues with previous visit with ease Very accomodating Very professional
19 September 2024
After work the window panel looks even worse and they replied it is the maximum they can do. Completely unprofessional service. I would better done it at a local garage.
19 September 2024
As above and efficient
19 September 2024
The updates on my vehicle and communication I received from Joe throughout the process of my service meant I did not have any uncertainties or concerns post drop off and collection of my vehicle.
19 September 2024
Problem with car sorted quickly.
19 September 2024
Very satisfied with my service experience.
17 September 2024
The service is exceptional. All the staff I've had cleanings with have been beyond helpful. The service is seamless and gives the utmost confidence and trust.
17 September 2024
Good Level of service and customer care
16 September 2024
Clear information throughout the process. Staff were excellent.
16 September 2024
Very good
15 September 2024
Excellent
15 September 2024
Once again a very professional set up. I was kept informed by Ann throughout the day
15 September 2024
Because you have a very good service
15 September 2024
I was seen to right away and felt at ease as I was I knew I was in good hands.
15 September 2024
The lady that dealt with me was faultless
14 September 2024
Quick easy
14 September 2024
Very good service and friendly atmosphere from everyone.
12 September 2024
Always excellent services provided .
12 September 2024
Very satisfied, all work explained and carried as requested. Full trust in the work undertaken and to a high standard.
12 September 2024
David is always great, and in general I always have a great experience
12 September 2024
Prompt and efficient.
12 September 2024
Very friendly staff who kept me well informed re the progress of the work being undertaken.
12 September 2024
I did request that a parking sensor issue was looked at during the recall, but they didn't look at it and feedback what the problem was..
12 September 2024
The staff were more interested in telling me to make sure I give a 10 star review at every chance
12 September 2024
Allison went above and beyond to make sure I was dealt with professionally
12 September 2024
Prompt service and nice coffee.
12 September 2024
Excellent
12 September 2024
satisfied
12 September 2024
Very pleased with the overall service I received
12 September 2024
Really good experience
12 September 2024
Informed of air con service requirements and price for the service was very competitive
11 September 2024
Again outstanding customer service. Great communication.
11 September 2024
I am extremely satisfied with the service experience at Cardiff sytner and Conner was extremely polite and very helpful. His customer service skills are 10 out of10.
10 September 2024
Exceptionally good assistance and advice from service advisor (Joe Mantle) who I found most obliging and helpful. The repair work need proved a little problematic, but he was more than accommodating and able to alleviate any anxiety I may have had.
10 September 2024
Great customer service!
10 September 2024
A problem that emerged after the MOT/service activity was dealt with quickly and professionally.
10 September 2024
Service carried out. Even advised that I didn't need to change tyres even though I had ordered some.
09 September 2024
Very professional
09 September 2024
All work done very quick
09 September 2024
Expertise, professional, always there for you
08 September 2024
Excellent service. Staff very helpful
08 September 2024
Work carried out as expected, no issues
08 September 2024
Recall work after 9 years. Very happy with follow up
08 September 2024
This was for recall notices.
08 September 2024
I was very satisfied with the service experience from BMW Cardiff. Very attentive and very pleasant from the moment I arrived the location
08 September 2024
Staff on reception very pleasant to deal with
07 September 2024
Prompt service. Efficient service department and staff
07 September 2024
The service advisor was very responsive and provided a good level of technical detail.
06 September 2024
Good communication and complementary car wash.
05 September 2024
Done in timely manner.
05 September 2024
Very helpful and considerate service advisor
05 September 2024
Ryan, whom was my point of contact, was very professional and was able to answer any questions that I had. The two ladies on the front desk were very accommodating.
05 September 2024
Once again the team are great and the new dealership is a lovely experience.
04 September 2024
Excellent customer service
04 September 2024
The salesman was very understanding showing me the product & the young lady who sat down with me was very helpful explaining everything.
04 September 2024
Friendly efficient staff.
04 September 2024
New spark plugs installed (part of full service) were defective. Had to return car to garage within minutes of leaving but issue was corrected quickly.
04 September 2024
Again professional
03 September 2024
Sytner Cardiff always do their best to support me and my vehicle. Some work was scheduled while some wasn't but on investigation, became necessary. The dealer kept me informed about the situation through out. Even negotiating a discount
03 September 2024
Friendly and attentive staff, the car was received back in clean condition and certainly far cleaner than when I brought it in!
03 September 2024
Fault on dashboard was resolved by BMW. Thank you Ryan.
03 September 2024
I was particularly pleased to receive the ongoing updates from the mechanics working on my vehicle.
03 September 2024
Joe Mantle deals perfectly with queries is attentive and sensible
03 September 2024
There was an exposed electrical wire in footwell of car Cover was on floor
03 September 2024
The work was carried out in a timely manner.
03 September 2024
Joe was excellent
03 September 2024
All the necessary work undertaken on the recall . Very much satisfactory service
03 September 2024
great all round service. priced as quoted at time of booking.
03 September 2024
The staff have been very well trained in Customer Service. The health check is a bonus.
02 September 2024
was told it take a day and it did not messed around and kept me informed
02 September 2024
Car not returned as anticipated due to parts not available
02 September 2024
No problem with booking car in for recall and car ready ina few hours.
02 September 2024
Good communication.
01 September 2024
5
01 September 2024
Great service
01 September 2024
Never had a bad experience with Sytner Cardiff.
30 August 2024
No problem this time for recall part
29 August 2024
Positive reaction to my distress call giving prompt service and clear communication.
29 August 2024
Happy
29 August 2024
Staff were friendly, informative and kept me updated with the progress of my vehicle throughout the service. The staff in cardiff were far far better than your Newport branch
29 August 2024
Alison absolutely ?? excellent at her job and keeping customers informed and happy
29 August 2024
The over service was to a high standard. The only issue I had was the EGR code was not reset after the EGR was replaced. Not a magor issue mind as I have my own car scanner and manufacturers coding machine.
29 August 2024
Car was kept overnight and O was informed that it would be ready by midday. Arrived at 11.50 but car not ready. Told it would be 20 minutes to fit the two trees. Over an hour and a half later I was informed of the wrong size tyres had been delivered.
28 August 2024
Very good deal was done. Fast friendly and efficient
28 August 2024
Great cooks and speed
28 August 2024
Completely satisfied
28 August 2024
Very efficient and kept me in the loop every step of the way.
28 August 2024
excellent personal and speedy service as usual
28 August 2024
Excellent service
28 August 2024
On entering the service area and onto the reception there was courtesy and help amd the work was done efficiently and without fuss.
28 August 2024
Good experience Staff very helpful
28 August 2024
Kept me informed throughout the day with any issues
28 August 2024
All the team are well trained in Customer services and deliver I exceptionally well.
28 August 2024
Alison went out of her way to ensure that the problems with my car could be sorted before my holiday even though Sytner had an equipment problem of their own. EXTREMELY helpful
28 August 2024
Thank you for the work done however the recall work for which I brought the vehicle in from a request from BMW for brakes etc was considered not urgent so was not completed. This lack of urgency should have been notified to me previously.
28 August 2024
Great service from Sytner Cardiff. Booked in with shirt notice, which suited me. Fast service while I waited. And it came back nice and clean.
28 August 2024
Great service and friendly staff
28 August 2024
Pleasant staff keeping you informed at all stages of the service
28 August 2024
Very pleased
28 August 2024
Fixed every issue I had and Ricci called to help with my microphone issues
28 August 2024
Joe was really helpful and helped to sort out everything I needed for my car in one visit.
28 August 2024
I've occasionally received contradictory information and advice on repeat visits that might result in unnecessary expenses.
28 August 2024
Staff very polite and professional.
27 August 2024
Satisfied. Find service reminders and information on BMW app useful
26 August 2024
Staff were friendly and informative and the work was carried out as expected.
26 August 2024
From start to finish this dealer has been great. Makes a huge change from my previous experience with another dealer.
26 August 2024
Did what you said you would do
26 August 2024
I had to return the following day as the tyre needed for my car to pass it's MOT wasn't in stock - a little disappointing as I live about 18 miles from the dealership
25 August 2024
Always updating me
25 August 2024
Very satisfied, work on my car was started almost straight away
25 August 2024
Corteous staff kept me informed of progress on my vehicle.
25 August 2024
Good
25 August 2024
Serviced car and kept me informed of progress and issues
24 August 2024
Great service from the time we dropped car off and collected Joe kept us informed throughout
23 August 2024
Great service job done very quickly
23 August 2024
replaced the cooling system for emission gas feedback renewed the rear brake disks and pads health check all work conducted perfectly
23 August 2024
Great contact with me
23 August 2024
I was kept informed of the progress
23 August 2024
Happy with the work done on the car
23 August 2024
Fantastic well looked after.
22 August 2024
Great service from the garage although prices quoted for work to be done were extremely high, I will source somewhere else for works to be done
22 August 2024
Efficient and comprehensive service provided. Excellent communication and updates throughout.
21 August 2024
very good service
21 August 2024
Ann in customer service has always been brilliant. From the beginning to the end you get 10 out of 10 and Ann's cheerful personality always adds the important extra to the service experience.
21 August 2024
The service and staff where excellent
20 August 2024
Service was excellent.
20 August 2024
Fixed the concern, and kept me updated on what the issues were.
20 August 2024
Easy to book appointment. Service advisor, Danielle Camilleri, was polite and informative throughout.
20 August 2024
Great service every time I visit.
20 August 2024
Service given has always been quick, and kept me updated with progress.
20 August 2024
My service advisor made the experience very easy. I was kept informed every step of the way. His attention to detail was excellent.
20 August 2024
The lady on the phone , was very kind of her by checking if everything was ok
20 August 2024
Everything went smoothly and done in timescales given
20 August 2024
The job was well done and I was told all the other faults which I didn't know about.
20 August 2024
Carried out successfully
20 August 2024
Did everything they said they would do. The car came back very clean whulich was greatly appreciated.
20 August 2024
As above plus the excellent collection and delivery service laid on by Sytner Cardiff fronted by Claire who is a clear ambassador for the company. My expectations were carefully managed through out.
20 August 2024
Ryan was super helpful, keeping me informed of what was going on and, even though the parts didn't show up when expected, he kept me on the road and made sure I could meet my commitments
20 August 2024
Excellent throughout
20 August 2024
Bit of a wait at drop off & collection, but work completed quickly.
20 August 2024
Service was completed promptly, and I was informed of the status regularly.
20 August 2024
As above
20 August 2024
Great, no complaints from me
20 August 2024
Can't fault it in any way just perfect
20 August 2024
Again David bees for his exceptional customer service
20 August 2024
Have always used this dealership and would not take my vehicle to anywhere else.
20 August 2024
The Gentleman who handled my requests is highly professional and extremely helpful. The repairs in good timing.
18 August 2024
Staffs in Cardiff branch are very friendly and helpful. Especially the guy who was in charge my car service was very professional and arranged everything done perfectly, best service compares with other garage. Definitely will recommend to my friends
17 August 2024
Expedient doing diagnostics and finding solutions.
17 August 2024
Very satisfied with the service
16 August 2024
Car still working perfectly after 8 years
16 August 2024
Good feedback and ongoing updates
15 August 2024
Very informative and a nice friendly atmosphere
14 August 2024
Great customer service and egr warranty work carried out as agreed.
14 August 2024
Have to be a 10 out of 10
13 August 2024
I ways get great service
13 August 2024
Great service excellent experience
13 August 2024
Lovely staff and service
13 August 2024
Helpful staff, prompt drop off and collection
13 August 2024
Service was really good
13 August 2024
BMW provides a very well online system for booking the service.
13 August 2024
Took a while to complete while waiting
12 August 2024
Kept informed all the way through the service. Mechanic's video report and valetted car
12 August 2024
Ryan, Service Manager, was very helpful and answered all our queries.
12 August 2024
Great service
12 August 2024
qualityservice
12 August 2024
All efforts were made to offer a seamless service
12 August 2024
Very friendly service and everything was sorted out with my car with no fuss at all. Just all round a fantastic experience.
12 August 2024
Exellent service from alison williams
12 August 2024
Hassle free service and very good human interaction
12 August 2024
keep update and stay communicate
12 August 2024
Excellent service and facilities
11 August 2024
Excellent service no issues
11 August 2024
Very helpful
10 August 2024
The person looking after my vehicle communicated with me regularly, looked after my car and went above and beyond with the work done. They cleaned my car for me and did more than was asked
10 August 2024
I just think it's a little overpriced
10 August 2024
Booking the service was easy and I had great contact from the service team giving me progress of my service. I would have given the dealership full marks for everything but had to wait 45 minutes upon arrival as it still had not been valeted.
10 August 2024
Although the woman who rang from health/ vehicle check DID NOT send an email with comments from the technician as she said she had and as she promised she would do! So we came back to Synter on the bus to find out from Ann what was going on .
09 August 2024
Great service although could have been kept more informed of the progress of the work.
08 August 2024
Friendly staff
07 August 2024
Recall and repair completed in good time
07 August 2024
Exemplary service and explanation of work needed. V happy customer
07 August 2024
Good communication at all stages. Helpful assessment of vehicle to identify whether any other work required.
07 August 2024
Great Service, updated via phone and text messages, together with video of inspection
06 August 2024
They are putting great effort into it.
06 August 2024
Excellent service no hassle no fuss friendly staff
06 August 2024
Although my car couldn't be fixed on the day, I was provided with a courtesy car and kept update what the car's issue
06 August 2024
Excellent customer service
05 August 2024
Warranty work was completed on time, service was very attentive and the car wash/hoover is always appreciated. I can't remember the name of the person who dealt with me but she was great.
05 August 2024
Vehicle service was completed within the day. Staff were polite and informed.
05 August 2024
As above
04 August 2024
We knew there were some things needed replacing or fixing, but there was no pressure to have more done immediately, and we will return at the end of the month, for that to be carried out.
04 August 2024
The gentleman I dealt with at Sytner in Cardiff was courteous, professional and accommodating. Very happy as he kept me updated regarding the status of my repair
04 August 2024
Efficient service gives the client updates of what's happening
04 August 2024
David Bees
04 August 2024
Good updates, good staff, good service
04 August 2024
There was no follow up telephone call as promised
03 August 2024
Rhodes was amazing and took my car in without an appointment. Unfortunately after picking my car up two days later there was another fault related to the first. Again Rhisri was amazing at sorting it out
03 August 2024
Ricky made my visit totally worthwhile.
03 August 2024
Video walk around of your vehicle is very reassuring.
03 August 2024
Kept informed all the way through the process.
02 August 2024
most things done well but delay due to lack of replacement part added complication and difficulty
31 July 2024
Thanks
31 July 2024
I had no issues
30 July 2024
Your people at the garage deserve recognition
30 July 2024
Very good customer service. Detailed infirmation provided.
30 July 2024
Great organised service team 10/10
30 July 2024
My service experience at Sytner Cardiff is always excellent and today was no exception. The service adviser (Rhodri) kept me fully updated. I struggled to get to pick up my car by 6.00pm and he waited until I arrived.I was really grateful to him.
30 July 2024
All ok
29 July 2024
Always satisfied but not keen on the upselling bit as most recommendations can usually wait until the next time the car comes in.
28 July 2024
The gentleman dealing with me was attentive and looked for the cheapest options for the problem resolution.
28 July 2024
Very satisfied.
28 July 2024
Met me in showroom & went over all the work that was going to be covered With my Vehicle
28 July 2024
Polite staff, brilliant customer focus
28 July 2024
Always good service from Alison
28 July 2024
Xxxxx
27 July 2024
Never got sent the video despite chasing
27 July 2024
Direct communication with service desk at Cardiff is very much appreciated - general maintenance call centre is a waste of time.
26 July 2024
Fast booking Attention to detail Everything explained
25 July 2024
My car was in for longer than expected and Alison kept me up to date with the progress on a regular basis. As I was without my car for 5 days, Alison went above and beyond to try and provide me with a hire car. Unfortunately'Enterprise' let me down.
25 July 2024
Excellent customer care and very helpful.
25 July 2024
Ive always had a nice expireance when there ..
24 July 2024
Kept me informed had parts there to deal with issues
23 July 2024
Friendly and polite service with good communications.
23 July 2024
Very satisfied, but the only thing i would say, why dont they re connect my camera after a service, very annoying, it was left on the seat when i got into the car.
23 July 2024
See above
23 July 2024
As above.
23 July 2024
Everything went very well.
23 July 2024
Extremely professional service experience (brake fluid service this time with a complementary health check with video) delivered once again. Thank you.
23 July 2024
Work carried out to an high standard, kept informed along the way.
23 July 2024
Very good
23 July 2024
Nothing bad to report
23 July 2024
Very good service, although car was in longer than expected. Allison was a fantastic service advisor.
23 July 2024
Everything was explained, and the staff welcoming
23 July 2024
As above.
22 July 2024
Cost was as per quote, a couple of recommendations but not pushy.
22 July 2024
Excellent service, video provided of the inspection carried out followed up with a phone call explaining any works required with reasonable pricing
22 July 2024
Car booked in for diagnostics on the same week of booking the appointment. Car was diagnosed and repaired within the same day.
22 July 2024
Great communication
21 July 2024
Booked in quickly work carried out quickly
21 July 2024
Excellent personal service
19 July 2024
Great communication and good service all round.
19 July 2024
CS agent kept me informed throughout appointment and status progress updates sent as well.
19 July 2024
Car sorted quickly and effciently
19 July 2024
Never had a single issue and if anything they have sorted issues that I was not aware about
18 July 2024
Quick and easy.
18 July 2024
very good feedback about any problems and details of the service
18 July 2024
Informed all the way through
17 July 2024
Was kept upto date with the progress on the car. Everything was ready when they said it would be. No issues with the car since.
17 July 2024
Service was great from everyone. Anne harry was very helpful and polite to deal with. The lady on front reception was very welcoming and lovely
17 July 2024
Well done all involved ??
17 July 2024
The service was completed on time and the customer services rep- Alison was excellent.
16 July 2024
The service carried out with no plems and they checked for problems I reported with the breaking system and found no faults .
16 July 2024
Great, no problems at all.
15 July 2024
Very helpful and kept me infotmed
15 July 2024
Helpful
15 July 2024
Everything is ways so smooth and efficient. They really make you feel at home during your stay (MOT whilst o waited)
15 July 2024
Was able to work when whilst waiting for my car and was made a lovely coffee.
14 July 2024
Quick and efficient
14 July 2024
Very polite, friendly and professional even supplied a free Uber while the car was being done
14 July 2024
1st class service, kept me informed On the condition of my vehicle and what will need attention on my vehicle in the next few months.
14 July 2024
Always great service
14 July 2024
All great, easy to book the service, reminders are useful and customer service excellent
14 July 2024
Excellent service as usual, fast book in, kept up to date with progress which was completed in 90 minutes.
14 July 2024
Fault was diagnosed efficiently by technician.
13 July 2024
Professional.
03 October 2024
Everything was explained and understood, again above and beyond