- Home
- About Sytner Cardiff
- Sytner Cardiff Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
753 ratings and 376 comments received in the last 90 days.
04 February 2025
Great service from start to finish absolutely pain free experience.
20 January 2025
Car was on site within three days. Made comfortable when in show room. Offered coffee etc. hand over very smooth, fuel provided on pick up.
18 January 2025
Being given various opportunities to visit and feeling under no pressure to buy was very welcome and made my mind up on the purchase. When receiving my car having the time to ask questions and being shown how things worked was very welcome
10 January 2025
The service was amazing but the car was delayed 3 times leaving me without a vehicle
09 January 2025
When a problem arose they dealt with it efficiently, friendly and took time to answer all my questions at hand over.
03 January 2025
Only issue was sat nav was not installed and were not able to install on day of collection. I now have to have to take car back for it to be installed (180 mile round trip).
02 January 2025
The salesman - Mark James could not have been more helpful. He is extremely knowledgeable, listened to my needs and was able to talk me through all my options He kept me updated regularly. It was a pleasure to deal with him. He is a real asset to BMW
28 December 2024
The car was scratched upon pick up.
28 December 2024
Again, exceptional and professional attention to the customer needs. Can't thank Jon enough during the process.
28 December 2024
Everything went so smoothly from start to finish
23 December 2024
Quick and efficient
22 December 2024
Couldn't have been more helpful, patient and knowledgeable. Nothing was to much trouble
21 December 2024
Tom Biddle at dealership could not do enough to please us, really looked after us well, what great service and made us feel special.
21 December 2024
We were undecided on which colour X5 we wanted. Oskar sent us videos of both X5's which was really helpful and definitely helped with our colour choice.
18 December 2024
They worked the perfect deal and I was kept up to date with progress of my order regularly.
16 December 2024
The service I received was fantastic and the sales rep was polite,friendly and couldn't do anymore to help in all aspects. Thank you Tom M Griffiths
15 December 2024
We were kept informed of the progress of the purchase order and the vehicle was delivered to us even earlier than expected. The handover was smooth and efficient.
14 December 2024
Your reception looked after us with coffee and made sure we were not kept waiting
10 December 2024
Straight forward friendly service
09 December 2024
Niall and Howard were so easy to deal with. They kept me informed from placing to order, to delivery, then collection. First class effort by both.
05 December 2024
All my needs for the new Vehicle were listened to and the exact specification model I wanted was sourced for me. Could not fault the Staff. The Showroom is outstanding as are the Staff
03 December 2024
Great service from mark and the team
02 December 2024
Very straight forward experience
01 December 2024
Jon Green was an absolute joy to deal with.
01 December 2024
Extremely satisfied- excellent service! I always deal with Mark James and he's an asset to your company!
01 December 2024
John Estrada Green was very friendly and helpful
30 November 2024
Excellent mark James Edward and Francesca were fab. Ladies on reception are a credit as well
30 November 2024
Had the pleasure of dealing with salesman Tom Biddle. Very welcoming, felt comfortable instantly. His knowledge and when requested advice was spot on, updated with the progress from order to handover regularly.
27 November 2024
Very happy with the service I received from CJ Decroo at Sytner Cardiff. He was proactive and attentive but not annoyingly so!
25 November 2024
Great communication about delivery date .
24 November 2024
Really pleased
21 November 2024
Very good service
20 November 2024
Collection of the car made easy and handover.
17 November 2024
Excellent service
16 November 2024
My salesman, Mark James, was great from start to finish. Kept me informed with everything and made my purchase run smoothly by being so helpful with what he needed from me
14 November 2024
always get a great welcome and excellent service
09 February 2025
Would have liked a bit more feedback on my car being repaired.
09 February 2025
Long wait to speak to someone in store
09 February 2025
My car was serviced punctually and the standard of work appears very well carried out
09 February 2025
Great service
09 February 2025
I could have askedfornothing else
09 February 2025
The people are always a pleasure to deal with and courteous. The waiting area is luxurious and comfortable and you're always well looked after.
08 February 2025
Sent me a video and a report of the condition of the car identifying any defects.
08 February 2025
Staff at BMW should take your car, ! Not have customers drive our cars into bays.
07 February 2025
As above very disappointed with my recent service and no response to my complaint The service department will not answer calls
07 February 2025
David was extremely helpful and keep me up to date with progress. I was extremely grateful for the courtesy car, thank you.
06 February 2025
My car was sorted. Though tad expensive but overall I am happy.
06 February 2025
Able to work from the waiting room, and considerate staff
06 February 2025
Ok
06 February 2025
Very prompt appointment given to fault find an oil leak and kept up to date with all developments with good communication from the service department .
06 February 2025
Just good helpful attention
06 February 2025
Great communication, excellent customer service, felt valued
05 February 2025
Always a warm welcome and looked after while waiting for the car
05 February 2025
The service was good, but there were constant delays which was disappointing
04 February 2025
Have always given excellent service and very friendly, efficient and professional staff.
04 February 2025
Welcome and Hospitality from staff was first class.
04 February 2025
The Service Rep was professional enough as ever..but yet again mysterious faults magically appear. I get my car serviced and maintained well above the recommended schedule due to doing high mileage all over Europe in this vehicle.
04 February 2025
Everything was explained and all options highlighted.
04 February 2025
Complete satisfaction
04 February 2025
i have always been kept informed of every developement during the servicing period.
03 February 2025
Alison in the Service Dept was very efficient and helpful.
03 February 2025
Great Reception and welcoming staff. My BMWX1 was recalled. Very good service offering a taxi to the city while i waited. An inflate tyres was persistently displaying as was SOS failure sign. Was told this would be fixed. It was not fixed.
02 February 2025
Totally happy with all aspects of the service I recieved.
02 February 2025
Very professional and polite
02 February 2025
?? Great staff helpful polite,
02 February 2025
Brilliant service
01 February 2025
Work carried out efficiently & all staff very helpful & friendly.
01 February 2025
Fast efficient service
01 February 2025
Excellent service from the sales team.
01 February 2025
Good overall
31 January 2025
Friendly Efficient Staff offer personal touch when the can.
30 January 2025
The team were very helpful to accommodate my urgent need to replace my car tyres
30 January 2025
Po
30 January 2025
Excellent service
29 January 2025
Rang me too keep me on the loop and make sure that I knew what was going on offer services explained everything too me and was happy to help with questions
29 January 2025
Very supportive
28 January 2025
Very satisfied with your customer service
28 January 2025
Good communication throughout cars time in service dept.
28 January 2025
I have emailed about the service and I had no reply.
28 January 2025
I was extremely impressed with Jon Green's service and excellent support throughout the process. I would go as far to say that Jon ensured that I placed the business with Sytner Cardiff and not Dick Lovett in Bristol, who I used for my last vehicle.
28 January 2025
Work carried out exactly was exactly to what was needed without any fuss or questions.
28 January 2025
Really helpful and quick to respond to emails and questions
28 January 2025
Friendly and efficient service
28 January 2025
My service engineer prioritised keeping me informed throughout the process.
28 January 2025
Car undertook MOT and service and as above.
28 January 2025
The video of my car service check was very enlightening and comprehensive .
27 January 2025
I was sent a questionnaire before arriving ask find any thing on the body work needed looking at to get a quote which I said yes to but unfortunately did not receive any quote or even reference to my request!
27 January 2025
good service while i waited
27 January 2025
Everything was completed as quoted and the vehicle was presented washed and cleaned thoroughly.
26 January 2025
Personalised approach
26 January 2025
Amazing experience!
26 January 2025
Great in keep in touch about my service
26 January 2025
Extremely satisfied, as above staff are always polite, approachable and helpful.
26 January 2025
Polite and courteous
26 January 2025
Service and attention was outstanding in modern times. Would like to thank Ann Harry for the personal attention afforded to myself on the day
26 January 2025
The actual service provided was fine; comms from the service advisor were exemplary.
25 January 2025
Everything was done as expected and friendly helpful staff
25 January 2025
Not happy at all bad service
25 January 2025
Great service and completed properly.
25 January 2025
Half an hour later they rang me to say needed an engine replacement. They had found a metal shard in the engine supposedly. I asked what the diagnosis was and was told sluggish oil and the metal shard.
25 January 2025
Keeper well informed and never any issues.
25 January 2025
It was nice to have communication throughout the experience and updates as things went on
25 January 2025
I was delighted with the attention to detail and the help i received from the staff at the service centre at Cardiff. Namely Rhodri, Claire , Alison and the valet, whose name i missed!
24 January 2025
Cleaned car, after numerous calls, sorted out dash faults and loaned me a car.
23 January 2025
All good
23 January 2025
Everything done at a reasonable cost.
23 January 2025
Work carried out promptly
23 January 2025
Everyone I spoke to at the dealership were polite, helpful and professional. I had a query when my vehicle was handed back to me and the issue was dealt with immediately to my satisfaction.
23 January 2025
Staff were pleasant and professional at all times.
22 January 2025
You can always tell when BMW have looked at your car because the car comes back driving beautifully.
22 January 2025
As above together with attentive staff from reception to technicians to service staff.
22 January 2025
It was simple, easy and straightforward
21 January 2025
Excellent as always
21 January 2025
Polite, professional Synter Cardiff BMW team. Listened to my concerns and addressed them accordingly and quickly booked vehicle confirming via text as well as requesting permission to log into idrive. Excellent service by David Bees & synter team
21 January 2025
Service at garage good but central booking setvice extremely poor and difficult to contact Sytner Cardiff direct.
21 January 2025
Easy to book an appointment for the car service and excellent customer care in the garage.
21 January 2025
The problem on my X5 was diagnosed and a return appointment to rectify was arranged. Joe was very professional, clear and efficient.
21 January 2025
Service
21 January 2025
The staff and the premises are very impressive.
21 January 2025
Sorted problem out very satisfactory
20 January 2025
Very informed
20 January 2025
Camera on the offside showed a fault but despite being only just out of warranty I paid £150 for diagnostic check resulting in need for software update - cost £180. You agreed to do for nothing but didn't my refund my £150. No goodwill on £100k car!
20 January 2025
Greatvseevides
20 January 2025
Greg is a real asset
20 January 2025
Ann Harry looks afrer me when i take my or my wife's BMW into Sytner Cardiff and has done a superb job for the many years we have used Sytner.
20 January 2025
The service was very professional and Alison was very friendly and helpful, all the way through the service.
20 January 2025
Again excellent communication
20 January 2025
Air con filter change was not picked up on when I visited in October. Parking sensor issue was not properly resolved and investigated it seems The exterior cleaning process of vehicles needs to be adjusted, as my car has been scratched on every panel
20 January 2025
Very professional service and nice showroom with plenty of space to wait
20 January 2025
David was very helpful and kept me updated.
19 January 2025
Professional, the overall experience exceeded expectations.
19 January 2025
They were very professional and efficient
18 January 2025
Great service from Greg
18 January 2025
Relevant; helpful; tolerant; patient
18 January 2025
Alison was fantastic, kept me up to date with what was happening and how long I would likely have to wait.
18 January 2025
Settings had been altered
17 January 2025
Very good people to speak to and helpful in every aspect
17 January 2025
Very professionally dealt with
17 January 2025
Helpful, friendly and polite
17 January 2025
Dealt with efficientl.
16 January 2025
Yes very good
16 January 2025
Made to feel comfortable and understood wait time etc.
16 January 2025
Alison was extremely helpful and followed up throughout the entire process. Thanks!
16 January 2025
Efficient and everyone was professional and friendly.
16 January 2025
They gave me a good welcome and service.and even cleaned my car when I collected it after.
16 January 2025
Overall experience was excellent
16 January 2025
Our service was excellent
15 January 2025
Very happy with service, excellent end to end service received from all the team at SYTNER Cardiff. Car drives smoothly.
15 January 2025
service was completed to a high standard and well communicated
15 January 2025
Very happy with all aspects of service from arranging service to receiving video of health check and honest advisories.
15 January 2025
All work completed and all instructions/requests followed.
15 January 2025
It was smooth and professional
15 January 2025
New tyres fitted in good time. Comfortable surroundings to wait in.
15 January 2025
Good communication. Car valet appreciated.
15 January 2025
Great service from Ann as always. Understood my concerns
15 January 2025
Lovely dealership and friendly staff. I was offered coffee while waiting
15 January 2025
Cant find fault with the service, and keeping me up to date with how everything was proceeding
15 January 2025
Completely satisfied with work done, price of and even though I had to wait for a part to come in, it was completed the next day
15 January 2025
on arrival I was offered a coffee, which I declined say that i would have one later as I due to see Antonio about viewing a X7. I was not offered any further refreshment despite being there for 2¼ hours
14 January 2025
They carried out the required repairs, provided me with a voucher to get considerable discount on my air conditioning service and provided a courtesy car in the process making the entire experience hassle free.
14 January 2025
Good service and communication
14 January 2025
Greg was brilliant - patient - polite and friendly. Explained the process and due to my prearranged commitments he guaranteed to have expedite the repairs. Which he did.
13 January 2025
Great
13 January 2025
Easy check-in: friendly staff: service done as required.
13 January 2025
I wouldn't have bought as many BMW vehicles over the past years if I wasn't completely satisfied with my vehicles and the aftercare provided
13 January 2025
Work to be carried out was explained and was fast and effiecent
13 January 2025
An easy process with full support available.
13 January 2025
Would be nice to be able to book a courtesy car for while work is being done to personal vehicle.
13 January 2025
Extremely satisfied with the customer service.
10 January 2025
Be the lady was very helpful
10 January 2025
No problems at all
09 January 2025
No fuss
09 January 2025
Excellent service made e feel at ease, they made the whole experience enjoyable
09 January 2025
Waiting in excess of 40 minutes for colleague to provide my invoice. Also charged for works that did not rectify the fault after paying 2 diagnostic charges.
09 January 2025
As above
08 January 2025
Work was completed quickly and all staff were helpful and friendly.
08 January 2025
Fabulous staff
08 January 2025
Service experience from Ann and the team was very good.
08 January 2025
4 wheel alignment carried out but came out worse than when it went in , no explanation as to why and nothing to back up claims of damaged suspension and no complimentary vehicle healtj check carried out prior to alignment .
06 January 2025
Expected a video walk around of mot like we normally have and didn't get one
05 January 2025
Alway's very informative.
03 January 2025
Customer service excellent
03 January 2025
Excellent service, very professional
02 January 2025
Did my repair very quickly
01 January 2025
I loved the drive in and meet and greet style of the dealership.
01 January 2025
After three years, we still have the same warning message occasionally being displayed.
31 December 2024
A good service and friendly staff
30 December 2024
Efficient and friendly
30 December 2024
Disappointed that I had to pay for the part
30 December 2024
Was quick with repairing my vehicle and getting it back to me
30 December 2024
Excellent service
30 December 2024
The problem still remains with the car although not reported this back to them yet
30 December 2024
Not completely satisfied with my recent visit. I was not provided with any guidance on how to use the newly installed camera system and the "online" user guidance is of limited information,I will need to seek further guidance on the use of the camera
29 December 2024
Turnaround time was fast
29 December 2024
Service is weird, you don't seem to have someone a customer can drop in & talk to when there's a problem.
28 December 2024
All went well and staff were courteous
27 December 2024
Went with one issue but another problem was identified and rectified by next day
26 December 2024
No communication on 2nd day waiting on return of car. Two calls were not answered by servicing and no call back received. Ended up going to garage for answers.
26 December 2024
Could't ask for more.
26 December 2024
Good communication and great service
25 December 2024
Very professional and efficient service. Kept informed of progress through out. Will be going back in the future for sure.
25 December 2024
Didn't do what I thought they would and your prices are ridiculous
24 December 2024
Friendly and professional staff, nice waiting area, efficient results.
24 December 2024
auto alignment check facility not working at time of visit, therefore not done.
23 December 2024
First class
23 December 2024
Always professional and courteous service
23 December 2024
All done, car cleaned as well
23 December 2024
Carried out the work as efficiently as they could
23 December 2024
Kept updated on progress at each stage as the work was completed. Friendly service.
23 December 2024
Everything went smoothly
23 December 2024
Alison is great. She gets customer service! She has integrity and ensures me and my car are looked after to the best of her ability. I can't fault her one bit.
23 December 2024
It was all good
23 December 2024
Timely and kept well informed
23 December 2024
The staff were very attentive
23 December 2024
Everybody was very helpful .. I had great service.
23 December 2024
Always welcoming staff, great place to bring my BMW, thank you
22 December 2024
All went well and met my expectations
22 December 2024
Good service from your staff .
22 December 2024
Good customer service
22 December 2024
Great communication
22 December 2024
The cost of the repair was covered by Arval
22 December 2024
From start to finish it was great, all service team and reception were fantastic
21 December 2024
Superb
21 December 2024
The car was booked over 3 months ago for ac service and alignment, the glovebox door was damaged during the service and was agreed that was going to be replaced by Sytner ,but no communication whatsoever.
20 December 2024
Good communication
20 December 2024
The fault wasn't rectified with no explanation
20 December 2024
A very pleasant experience - easy to book an appointment that was efficiently carried out. Thank you!
20 December 2024
Always good service
20 December 2024
Everybody was helpful
19 December 2024
My 530 GT has been well looked after and is still going strong after 15 years of service.
19 December 2024
Greg made it easy
19 December 2024
Always reliable
19 December 2024
As regards airbag check etc, all excellent.
19 December 2024
Satisfied
19 December 2024
I highly recommend
19 December 2024
Ann Harry ket me updated whilst I was waiting and was very personable.
18 December 2024
Prompt and efficient service. Everything explained to me.
18 December 2024
Kept informed of progress through out .
18 December 2024
I would expect that service for the money
18 December 2024
Everything was done as promised
18 December 2024
Excellent service, Quick helpful friendly and informative
18 December 2024
Isabelle was very accomodating during our interactions and answered all questions really well without needing to go and ask any one else (which is a pleasant change!).
18 December 2024
The whole process was carried out efficiently and without delay.
18 December 2024
No issues. Ann is great to deal with.
18 December 2024
Problem resolved
18 December 2024
Ann makes it easy and always looks after me.
18 December 2024
Very satisfied my car was returned to me in a clean and unmarked condition
18 December 2024
See first text box
18 December 2024
At some point, there was no update regarding the repair of my car even when I called, I was told there would be a callback but no one called me all through the day and it affected my daitly routine.
18 December 2024
No problems with the process, invoice detailed all the work carried out as had been explained previoulsy
18 December 2024
There are additional costs each time I attend with my vehicle
18 December 2024
Polite staff and good service. Clean and tidy environment. Free WiFi is an excellent idea to help pass time whilst waiting.
18 December 2024
They did everything they said they would and kept me updated
18 December 2024
No issues
18 December 2024
Software update should resolve issue
18 December 2024
Efficient, polite and knowledgable service staff.
18 December 2024
Very satisfied helpfull staff
12 December 2024
Although in for air bag replacement identified potential dangerous hazard due to veh inspection on attending
12 December 2024
Communication
11 December 2024
First class service. All the staff were really helpful and couldnt do enough checking if everything was ok and offering tea every half hour
10 December 2024
The centre is great, staff are efficient and friendly, I was well looked after and able to work from the dealership. Couldn't fault it, even the communication was spot on!
10 December 2024
Service representative!!
10 December 2024
Same, always know it will be done right, but too much more expensive compared to independents.
10 December 2024
Good service let you know every thing
09 December 2024
Excellent service
09 December 2024
Very helpful
09 December 2024
The service is alway great, I did find the service was a bit slower than previous times while waiting for the courtesy car and to collect my car.
09 December 2024
Good communications and a smooth process
09 December 2024
Fault wasn't fixed.
09 December 2024
Had to pay for remote update £120.00 per hour. Not even my problem. Was in formed my fault update did not down load ,due to me being on an incline.i live on the flat. I'm a member of 20000. BMW owners on FB. Remote software causes a lot of problems.
09 December 2024
Needed a return visit that could have been avoided.
07 December 2024
The service for my car seems to have gone well - and the staff at Sytner Cardiff were nice to deal with.
07 December 2024
Over and above what I was needed for no extra charge, can't compliment them enough.
06 December 2024
Went in for airbag recall and came away with an airbag light on the dash ?
06 December 2024
Very efficient and good communication during the whole process
06 December 2024
Service all sorted
06 December 2024
Again good customer service, good communication with clear explainations given. Also like the video taken of underneath of the car during health check.
06 December 2024
Disappointed that the flashing light fault after checking meant a new battery plus further parts and cost. I am going to fit a isolater switch to the battery and see how i get on
05 December 2024
Very friendly staff
05 December 2024
The job was fitted in at short notice and wasn't too expensive!
05 December 2024
Simple and easy Made all the more satisfying with engaged and committed staff, and a lovely cup of tea with a biscuit while I waited ??
05 December 2024
let me know what was going on the whole time i was there
05 December 2024
The service we got was outstanding
05 December 2024
Excellent service, regular updates, good speed of works.
05 December 2024
Polite Professional Efficient
04 December 2024
Everything was ready for my visit, so no hold ups
04 December 2024
Connor was excellent. Very friendly and knowledgeable. Excellent updates throughout. Thank you.
04 December 2024
Very polite staff who were all helpful
04 December 2024
Great
04 December 2024
First class service from David ??????????
03 December 2024
The support received was great and the problem seems to be resolved
02 December 2024
I was well looked after
02 December 2024
Very prompt with good communication
02 December 2024
Good service
02 December 2024
James Howitt always provides me with a 5 star service
02 December 2024
Very satisfied
02 December 2024
Good service
02 December 2024
Could have told us it wasn't a waiting appointment.
02 December 2024
Prompt response on problem and the speed with which the remedy was provided
01 December 2024
Fast efficient drop off. Friendly team. Good communication throughout.
01 December 2024
There were no delays or glitches. All went to plan.
01 December 2024
Everything was as it was supposed to be
30 November 2024
Alison in customer service was absolutely brilliant
30 November 2024
Done in time service and smoothly
30 November 2024
Amazing customer service
30 November 2024
The Manager and staff went out of their way to make the service experience stress free. They were always professional and friendly. Progress updates were provided throughout.
29 November 2024
Happy being able to wait
29 November 2024
Very welcoming, informative & helpful. Kept up-dating every step of the way
29 November 2024
Kept in touch. Told when it would be ready
28 November 2024
Only given a 4 as I would have preferred the same spec car I put in
27 November 2024
Excellent idea to organise a taxi for me. Travelling to/from the garage would be difficult by public transport after you moved further down Penarth Rd.
27 November 2024
Everything was completed earlier than expected. Very smooth
27 November 2024
Very smooth experience
27 November 2024
Good service received I liked the Uber being ordered for me to get back home. Staff were polite and Gregg was very helpful
27 November 2024
They told me it would take about 90 minutes to do the job and that is what it took. No waiting at reception when I arrived and the car was valeted before being returned. Excellent service.
27 November 2024
High standards
27 November 2024
I was more than satisfied with Ann, she was very informative and friendly!
27 November 2024
Very prompt with updates of progress
27 November 2024
Failed to provide me the health check video email for some reason. Returned my car after a service with a god awful rattle from glovebox which I'm yet to fix (Can't get more time off work to bring it back this side of Christmas so I'll do it myself)
27 November 2024
The software is still not updated to the latest version. The technician did all he could but failed to fix the problem.
27 November 2024
Excellent service and communication
27 November 2024
They did what they said they would and the car is running smoother and quieter
27 November 2024
A great relaxed professional atmosphere with great people.
26 November 2024
Great service
25 November 2024
It's been over a month since the engineer checked the car and was supposed to book the car in. Still no call or email regarding it.
25 November 2024
Work is done professionally and in good time
24 November 2024
Cleaning the car they broke a socket plugged into rear cigarette 12v socket
23 November 2024
Greg was great throughout
22 November 2024
The service was excellent .
22 November 2024
Communication regarding my car was thorough and the work received on car was brilliant thank you.
22 November 2024
Special thanks to Alison and colleagues for helping me get my gearbox changed. Great communication from service too.
22 November 2024
The whole experience was incredibly smooth from start to finish.
22 November 2024
The replacement was carried out in the time as I was told and the the person who I dealt with was very good.
22 November 2024
good communication
22 November 2024
Very good customer service
21 November 2024
Great communication
21 November 2024
Good and quick service
20 November 2024
Ok i believe my previous experiance in Sunderland was better.
20 November 2024
Good service good knowledge
20 November 2024
You dont give a service what you do is like a cowboy outfit.
20 November 2024
Dropped off car had it back on time stated
20 November 2024
No problems encountered
19 November 2024
Excellent , kept me informed regarding the service and all communications were very professional
19 November 2024
Staff very attentive
19 November 2024
It would have been better to have the car brought to me instead of leaving me to wander around the car park looking for it. I walk with a stick
18 November 2024
One star removed as the Sun visor attached to my rear passenger window was broken during the service by winding the window down with it still attached. It was clearly not checked as I had a job to remove it from where it was stuck.
18 November 2024
Lied to after above problem. Just say we made a mistake.
18 November 2024
Usually like to have a while you wait appointment while relaxing in the lounge area with coffee with an eye on the new and used vehicles available.
18 November 2024
Very
18 November 2024
It has been a few weeks since we had the service and now another service is due on the brakes. A bit disappointed as this could of been done when it was in for a service I now have to take another day off
18 November 2024
Easy to order, text message advising part arrived. Very efficient service
18 November 2024
Booked as whilst I wait.... but met with surprise at that
18 November 2024
I was super satisfied specially for the way they work and I really appreciate the video in the end to see the status of my car.
18 November 2024
Kept up to date, had courtesy calls and very efficient friendly service.
18 November 2024
Too expensive
18 November 2024
Poor workmanship
18 November 2024
Superb customer service
18 November 2024
Very satisfying experience
18 November 2024
A High standard of service
18 November 2024
It is a nice perk that you offer the interior to be cleaned as part of the service - if this is offered then it should be done to a decent standard. Seemed like a rushed job. I don't expect perfection but obvious dust should be removed.
18 November 2024
good customer support and car was finsihed very fast
17 November 2024
Car received, repaired, checked and condition reported all on time and as promised
17 November 2024
Everything completed quickly and clear communication
17 November 2024
No fault of the service crew who did their best but BMW who knows that this is a worldwide issue yet won't do anything to help the customer
17 November 2024
Everything I needed was taken care of, keeping me a bmw customer ??
17 November 2024
Positive experience
17 November 2024
At the time of booking I was offered a free valuation and chat about changing my car, and a price to remedy a scratch to the bodywork. Neither of these was forthcoming in the hour and a half I waited in the service centre during my car service.
17 November 2024
Luisa was exceptional. Although we didn't manage to speak properly her voicemails were all very clear and personable and she even helped out by sorting a taxi to town. She always gives good service.
17 November 2024
Excellent team. Efficient and friendly.
17 November 2024
Great experience from start to finish - kept up to date with progress throughout, comprehensive feedback from inspection, was also offered to complete additional works the same day.
17 November 2024
Only 1 of the 3 recalls was carried out even though we booked the car in at least 6 weeks prior. I asked for a valet which wasn't carried out to my standards. I ended up cleaning the car myself and could see the mats hadn't even been lifted.
17 November 2024
Kept updated throughout
16 November 2024
Nobody seems tk want to own the error and dispute 4/5 calls after a message was left nobody is calling back
15 November 2024
No problems
14 November 2024
So easy and convenient. Coffee while I waited. Car ready on time as promised
04 February 2025
Couldn't have asked for better service. Friendly, polite and informative. An absolute delight to deal with.