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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
529 ratings and 197 comments received in the last 90 days.
02 January 2022
Amazing. Amazing amazing. Professional, Passion, and NEW Car
26 December 2021
Brilliant. Satisfied with all questions posed
14 December 2021
Good the sales man Edward Phillips was there from start to finish to make sure I was completely satisfied with the car and deal I was getting very please the way I had a test drive prior to buying the new car to make sure it was for me
12 December 2021
The Sales individual - Ed was professional and very knowledgeable of the product. He took me through the sales process for my trade in and kept me updated during the time the factory took to build the model. On delivery day I was dealt with superbly.
09 December 2021
Sales processes made easier, not too long to wait for delivery given these unprecedented times. The sales executive understood my requirements and explained everything very clearly and demonstrated his knowledge about the BMW products!
08 December 2021
Friendly
06 December 2021
I was put at ease straight away, everything was explained in detail and nothing was too much trouble. I wasn't rushed and Shannon put at ease immediately.
01 December 2021
efficient
01 December 2021
Everything was perfect from start to finish
30 November 2021
professional and friendly service, motivated staff
30 November 2021
100% satisfied with my purchase from bmw Edward Phillips from Cardiff sytner explained everything from start to finish helping me to choose the right car down to the colour,Also keeping me updated on when my vehicle would be ready to collect
28 November 2021
Throughout the process of deciding which car to have to receiving the car the service has been impeccable
26 November 2021
No delays.
24 November 2021
Easy process, great offer for trade in and professional staff
24 November 2021
A very smooth and fast transaction
12 November 2021
Always kept informed re delivery date. Lots of advise given about the car. Very easy purchase and the new showroom is lovely
11 November 2021
Mark James gave all the relevant information regarding the BMW. Physically showed me how everything in the car worked. Made all the technical details clearer.
10 November 2021
Loved the hand over room. Everything was amazing.
10 November 2021
New car arrived early, bound to be good.
10 November 2021
Very good personal service
09 November 2021
Couldn't be happier with the service from everyone at Sytner Cardiff, in particular Mark who remained in contact throughout the process via email and telephone.
09 November 2021
Mark James the sales executive was very helpful and knowledgeable in showing me everything I needed to know about the car.
08 November 2021
I was kept up to date with a delivery date throughout and staff were very helpful with advice on extending the agreement on my old vehicle whilst waiting for delivery
08 November 2021
Good
08 November 2021
Mark and Jenna were great on both cars and covered every thing
07 November 2021
Great service and great comms
02 November 2021
Ed and the rest of the team were superb. The process was made easy by their knowledge and experience.
02 November 2021
Edward Phillips communicated with us very regularly to keep us fully informed on the delivery of the car.
02 November 2021
Very good sales contact
31 October 2021
Welcoming and informative.
24 October 2021
Very satisfied with the service provided at Sytner BMW Cardiff
23 October 2021
Every body at BMW Cardiff were very helpful every time we visited the showroom and nothing was too much trouble.
23 October 2021
Even though I waited a long time, it was due to external factors outside the control of BMW
19 October 2021
Very satisfied on all levels but particularly with the level of communication.
19 October 2021
I was kept well informed throughout the process and always knew what was happening and the progress of my car.
16 October 2021
No issues or concerns at all
04 January 2022
The whole process of handing over my car, giving my details and the collection of the courtesy vehicle could not have gone smoother. I appreciate Covid has caused many problems but the service I received was top class.
04 January 2022
did what it said on the tin!
03 January 2022
Couldn't fault the service
03 January 2022
Very efficient trouble free
03 January 2022
Well looked aftee
03 January 2022
Because it's always a good experience especially having my car washed at an MOT.
02 January 2022
It was quick and informative
02 January 2022
All requirements met in good time
02 January 2022
Comfortable leaving my car here
01 January 2022
So easy to use, drove in, left the car, drove out later that day!
01 January 2022
all aspects of the recall were fully explained
01 January 2022
Extremely satisfied with the service provided
01 January 2022
Polite prompt service
29 December 2021
Very professionally managed.
28 December 2021
Ryan was very engaging to deal with. Took personal care in all matters.
28 December 2021
As always, excellent service at Sytner Cardiff
28 December 2021
Efficient and friendly service
27 December 2021
Everything I needed was done on time and as explained to me and prices explained at the start of the service
27 December 2021
Visit was to correct a problem from an earlier visit good that the dealership took ownership.
27 December 2021
Attentive and friendly staff made the visit a very pleasant one.
26 December 2021
Service department very efficient, always friendly and helpful.
26 December 2021
Excellent service , very pleased , thank you
23 December 2021
Very good experience punctual with time taken
23 December 2021
Ryan the person who dealt with us was excellent he kept me inform in general he couldn't do enough he's a credit to Syntner BMW
23 December 2021
Very good service
23 December 2021
Josh, service advisor not only knows and loves cars, so it's easy to describe and pinpoint issues, but he's incredible with customers! Oz is also an incredible engineer with fantastic customer service. Can't fault those guys.
21 December 2021
Excellent friendly service
20 December 2021
Great support from Josh.
20 December 2021
Everything done as required. Additional issues picked up & resolved. Car cleaned!
20 December 2021
Firstly, the staff are always pleasant and welcoming. Secondly, any work carried out on my vehicle always seems to be very thorough and I never feel worried about anything being missed regarding my car when driving away from there.
20 December 2021
Everything was completed as agreed and on time.
20 December 2021
In dealership customer service was, as always, fantastic.
19 December 2021
The lady I dealt with was professional, helpful and polite
19 December 2021
Excellent advice given before appointment. No problems since.
18 December 2021
You do pay higher prices at a main dealer for servicing but I'm always assured that they've done a great job in looking after my car.
18 December 2021
Faultless
18 December 2021
Job d6one thank you
16 December 2021
Service as always was first class and updated me with email and text how works were being carried out.
15 December 2021
From the booking of the service right through to the service itself it was a very professional transaction. Sophie Gibson kept me informed throughout the process.
14 December 2021
Good updates on progress as well as a quick drop off
14 December 2021
Ryan was very informative helped as I had to change the dates of service
14 December 2021
Top team.
11 December 2021
See above. Customer service staff were super.
11 December 2021
Booked a service,went shopping and was then notified when my car was ready and the valeting was a nice gesture
10 December 2021
Staff friendly and efficient
06 December 2021
Good service, helpful even in spite of the very high prices demanded by BMW Corporate
06 December 2021
Very satisfied a member of staff her name is Allison she is very helpful and polite
06 December 2021
The staff were very helpful and friendly if I needed anything they were there to help Keep the good work up BMW ...
05 December 2021
Problem sorted and even noticed I needed new wiper blade so that was sorted also. Car always cleaned before being returned. A welcome bonus.
05 December 2021
Every time we go into BMW service is always very good.
05 December 2021
Everything that needed doing completed in good time
04 December 2021
Jenna and Mark worked hard to find a car and get it delivered promptly, and to supply a courtesy car while my original car was being repaired.
03 December 2021
i asked for a hire car, and was given one without any fuss, a cracking service.
03 December 2021
All went to plan
01 December 2021
Kept informed along the way
30 November 2021
Connor, customer service representative was and has been excellent on this occasion and previous visits to Syrner Cardiff. A pleasure to deal with and keeps me well informed throughout the work being done. Will ask specifically for him in future.
30 November 2021
Excellent customer services. Friendly and helpful.
29 November 2021
Efficient,curtious and informative sevice
29 November 2021
Well organised service department, who keep you informed and follow up afterwards. Whilst I have had no problems following work been done, I would hope that should there be any issue, then they would be as attentive.
29 November 2021
Wendy was excellent. She was friendly, pleasant, helpful, efficient and informative.
28 November 2021
great service from adviser who kept me informed
25 November 2021
Highly efficient service, polite staff
25 November 2021
Kept informed of progress through the day
25 November 2021
The service was efficient, the staff were friendly and informative and the environment was pleasant and conducive to working or relaxing.
24 November 2021
My service was very quick and Wendy was very helpful in fast tracking by understanding my profession and the limited time I had in my hand Very accommodative and respectful
24 November 2021
Got a good service in a timely manner
23 November 2021
Easy booking in, good communication throughout.
23 November 2021
It was well explained and facilitated by the team.
23 November 2021
Fast professional service! Super waiting facilities! Staff very anxious to ensure customer comfort while waiting for work to be completed.Great communication throughout.
23 November 2021
Josh (?Service Supervisor/link person) was great - made the right stuff happen at the right time!
22 November 2021
Courteous,friendly and informative.
22 November 2021
Same as the last answer and a courtesy car was arranged so that I wasn't inconvenienced by the issue with my car.
22 November 2021
did everything i was expecting no dramas no standing around waiting.
21 November 2021
Very satisfied. Problem sorted
21 November 2021
Good interaction with Alison Williams throughout my visit
21 November 2021
Service given was satisfactory.
21 November 2021
Friendly and polite staff, warm welcome and very efficient. Even did my service and oil which was due but wasn't what the booking was originally for.
21 November 2021
Very happy. Good to have the option of paying monthly installments
19 November 2021
Very well looked after while the car is serviced. The lady that looked after us was wonderful keeping us up to date with our car and making us most comfortable
19 November 2021
The service was second to none, quick, easy and convenient. welcome was great and the updates were regular and informative.
19 November 2021
Welcome/ diagnostics/attention all 100%
16 November 2021
The work completed was quick easy and hassle free.
16 November 2021
Professional Sales Service.
16 November 2021
I was given regular updates on the progress of repair by the very courteous service assistant.
15 November 2021
I have used the dealership for many years and prefer to deal directly with Alison Williams from the initial booking through to final handover. I find it easier to deal with one person and Alison is very experienced and knowledgeable
15 November 2021
Car was cleaned and ready on time.
15 November 2021
Efficient friendly staff
15 November 2021
Completely satisfied as it seems to be that no matter what you own, you will get the same treatment.
14 November 2021
Everything completed on time
14 November 2021
Recent customer service representative was very good.
14 November 2021
My car was ready at the allotted time. The service took place with the minimum of fuss.
14 November 2021
Amazing staff
14 November 2021
Service and MOT were very professional. Detailed feedback from staff inspires trust and confidence. The valet was absolutely perfect. Well done.
14 November 2021
Connor was brilliant. Kept me up to date and was a pleasure to deal with
13 November 2021
Connor was impeccable, kept me informed and provided friendly, knowledgeable service as always.
13 November 2021
The place is clean, modern and the customer process is seamless, - no fuss just efficiency.
13 November 2021
Did everything promised
10 November 2021
Very happy
09 November 2021
I was kept informed of progress at every stage by Wendy
07 November 2021
Fantastic meet and greet service, they make you feel like a valued customer, offer the personal touch. For example the lady that greeted me helped me with my child's booster seat without being asked, as I needed to transfer it to the courtesy car.
07 November 2021
I've only been a BMW owner since Earl 2021 moving over from VW/Audi and have had nothing but positive experience. The level of service is 2nd to non and is fair better than that received from Audi. The car has been maintained well and the warranty is
07 November 2021
Excellent service
07 November 2021
I knew exactly what was going to happen with my vehicle and kept up to date along the way.
06 November 2021
Everything was explained clearly
06 November 2021
Everything went totally according to plan and expectation. I was kept informed by courteous, friendly people.
06 November 2021
Smooth, quick service from start to finish. Knowledgeable staff kept me informed with progress.
06 November 2021
I like the new drive-in check in, no fuss with trying to find a parking space & inside out of the weather. Immediately offered coffee while we were waiting for our service rep
06 November 2021
Very easy to drop the car off and the customer service staff were very clear with what required attention.
02 November 2021
Very helpful
02 November 2021
Very polite and attentive staff. Great service
02 November 2021
Problem fixed easily
01 November 2021
I need to change a new tyre which was damaged by a screw. Your staff gave me quote and finished at the same day. Very efficient!
01 November 2021
Wonderful environment good customer service
01 November 2021
Regular updates from customer care advisor
01 November 2021
I was kept up to date throughout the service and felt it was extremely professional
31 October 2021
No issues everything was sorted
31 October 2021
Car was booked in quickly and the issue with the car rectified
30 October 2021
The video that is shown when they are looking at car is really good and explains the reason if any work that needs to be done Kept updated by staff
30 October 2021
A lady then came and spoke to me and kept me informed of progress with the service. I was offered hot drinks as well.
30 October 2021
Good Service; complicated (and irritating) problem resolved at price quoted; decent loan car provided (3 series auto).
30 October 2021
Very satisfied with my experience at Sytner Cardiff
30 October 2021
No body is 100% but you were close.
26 October 2021
Friendly staff
24 October 2021
Very good service provided
24 October 2021
Everything was solved for me
24 October 2021
The 5/5 is for Connor. I'd give the technician who worked on the car a 0/5. The rear camera was hanging off, the memory card holder left on the floor, the service indicator not reset or iDrive updated. Connor, however, took full ownership!
24 October 2021
I got what I expected, with a print out of the report on my car
23 October 2021
Good experience great service
23 October 2021
Asked for car to be ready early and it was
23 October 2021
So easy to deal with the service man kept me informed all the way through the process never once had to ring to chase, excellent customer services
23 October 2021
Service down as I asked
21 October 2021
Good service
21 October 2021
Service was carried out promptly.
19 October 2021
Staff kept in contact with me on my car
19 October 2021
no holdups and ready at the time i was given.
18 October 2021
Having updates as well as the tracking of progress on car.
18 October 2021
The entire service experience from making the booking, handing the car over, the workmanship and personal service received whilst at the centre and afterwards in the follow up call are second to none.
18 October 2021
Service done satisfactorily and on time, not a problem.
18 October 2021
Staff communicated all aspects of what was happening with my vehicle
18 October 2021
Attentive staff, very well informed, polite and courteous
17 October 2021
my service advisor Alison was fabulous from start to finish
17 October 2021
Clear
17 October 2021
Outstanding service and facilities.
16 October 2021
Service was carried out promptly, car was cleaned and invoice and inspection report was clearly explained.
16 October 2021
No complaints on any aspect of the service or the experience
16 October 2021
Brilliant service for all members of staff 1st Class
16 October 2021
Car was perfect
16 October 2021
Excellent service provided by Sytner. Was able to work while waiting with hot drinks offered.
16 October 2021
Very supportive staff - Allison.
16 October 2021
Outstanding service
15 October 2021
From start to Finnish Connor kept me informed of proceedings and dealt with my other concerns
15 October 2021
The work was done whilst my partner waited for the car and an area was provided where he could work comfortably in the meantime which was important. We were kept updated and informed throughout and it was great to get the car back washed and cleaned.
15 October 2021
Great customer service, my car was in and out within 2 hours.
14 October 2021
Good service and friendly, efficient staff.
14 October 2021
From start to finish, very well looked after and completed every aspect
14 October 2021
Online booking worked well, contact with service advisor was timely and courteous. No negatives
13 October 2021
Nothing was too much for the staff. They were attentive and helpful throughout the process
12 October 2021
I was kept informed of throughout the service
12 October 2021
I was kept updated constantly and given opportunity on wether any work required I wanted done
12 October 2021
Really good process, informed throughout and great customer service.
02 January 2022
The communication from order to delivery exceeded my expectations