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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
790 ratings and 396 comments received in the last 90 days.
21 November 2024
Very good service
20 November 2024
Collection of the car made easy and handover.
17 November 2024
Excellent service
16 November 2024
My salesman, Mark James, was great from start to finish. Kept me informed with everything and made my purchase run smoothly by being so helpful with what he needed from me
14 November 2024
always get a great welcome and excellent service
11 November 2024
Very fast and quick
06 November 2024
Very happy, all run smoothly
05 November 2024
Excellent
04 November 2024
Always helpful during the procedure
03 November 2024
I was made to feel special and valued throughout the process.
03 November 2024
As already stated, Jon Green delivered the complete sale without any pressure and made the whole process seamless and easy, including the trade in of my existing car! Really love the new car and glad I made the change.
01 November 2024
Very satisfied, the process was made very simple for me
30 October 2024
We were made very welcome, coffees were offered and the surroundings were very pleasant and clean. We didn't feel pressured to make any decisions we weren't happy with and everything was explained.
28 October 2024
Both Cj & Chris were extremely helpful throughout and made the process so easy.
28 October 2024
Car was all ready Immaculately presented On time.Spent enough time with me to make me familiar with all the goodies
27 October 2024
The Cardiff centre was great extremely busy which speaks volumes, there were fabulous cars on display. My car was prepped gleaming just waiting for it's new owner.
26 October 2024
From calling for a quote to picking my car up the customer service was fantastic .
26 October 2024
The whole experience at Sytner Cardiff was lovely. The ambience of the garage is lovely from the first contact with reception onwards. It always is!! The sales team were helpful and understood my needs perfectly.
22 October 2024
Professional, quick, treated with respect
17 October 2024
All good, it arrived quicker than I expected.
17 October 2024
Very good service
17 October 2024
It was well organised
15 October 2024
Handover in handover area - no rush to explain about car. All very relaxed signing documents etc Flowers & petrol. Follow up phone call.
15 October 2024
A very good handover and explanation of the new vehicle in a friendly and professional manner.
14 October 2024
I had my brand new car within days! Super efficient!
12 October 2024
Most communications were conducted via landline and emails as I was aware what vehicle I was interested in purchasing. Regular updates were provided once a vehicle and deposit made up to date of delivery at store.
10 October 2024
Nothing was too much trouble and an appointment was made on the day. Within an hour I was set up with my new car!
08 October 2024
Did exactly what I expected from a premium brand , made it as easy as possible to purchase the car , friendly salesman and I got the car I wanted
07 October 2024
Nothing too much trouble. All questions were answered as much as was asked.
07 October 2024
As above
03 October 2024
Excellent experience from letting the salesman (Mark James) I was looking for a car, to him finding one for me, to visiting the showroom to view the car to purchasing it, and then collecting it. He made the day so special.
03 October 2024
Brilliant service
03 October 2024
Everything was explained and understood, again above and beyond
01 October 2024
Everything went to plan the process was effortless and yet again a massive thank you to Tom Biddle for making it that extra special.
27 September 2024
Everything was great
27 September 2024
Excellent friendly and informed service from Mark.
26 September 2024
A very smooth process, thanks to Mark James. Thanks, too, to Daniel Parfitt for his help at hand-over.
19 September 2024
We were totally satisfied with the service. It was efficient and punctual, but Mark made the delivery very special.
15 September 2024
All aspects excellent at Sytner Cardiff Salesroom desk kind and helpful. Sales Tom Biddle and Finance Chris Davies very professional and extremely helpful.
15 September 2024
Purchase, delivery and handover was great.
14 September 2024
Everything was explained clearly and several questions I had were answered - nothing was too much trouble for CJ.
13 September 2024
smooth and efficient. from purchase to delivery took just 5 days. amazing service
12 September 2024
Mark being a very competent person &very knowledgeable experienced 10 out of 10
10 September 2024
Again, fantastic service, from start to finish. CJ the salesman was very knowledgeable throughout the whole process from explaining the key features of the car, regular updates, and a great hand over experience before driving away.
10 September 2024
Francesca kept me upto speed at every step of the journey from the order, to delivery, to collection.
05 September 2024
When I queried things they reviewed & explained to my satisfaction.
05 September 2024
Good follow up on small problems
05 September 2024
Completely satisfied as Tom talked me through everything simple way and I didn't have to wait long
03 September 2024
Great environment to be in
03 September 2024
Very professional and empathetic friendly service.
01 September 2024
Communication was great throughout the process
24 November 2024
Cleaning the car they broke a socket plugged into rear cigarette 12v socket
23 November 2024
Greg was great throughout
22 November 2024
Special thanks to Alison and colleagues for helping me get my gearbox changed. Great communication from service too.
22 November 2024
Very good customer service
22 November 2024
good communication
22 November 2024
The whole experience was incredibly smooth from start to finish.
22 November 2024
The service was excellent .
22 November 2024
Communication regarding my car was thorough and the work received on car was brilliant thank you.
22 November 2024
The replacement was carried out in the time as I was told and the the person who I dealt with was very good.
21 November 2024
Great communication
21 November 2024
Good and quick service
20 November 2024
Good service good knowledge
20 November 2024
Ok i believe my previous experiance in Sunderland was better.
20 November 2024
You dont give a service what you do is like a cowboy outfit.
20 November 2024
Dropped off car had it back on time stated
20 November 2024
No problems encountered
19 November 2024
Staff very attentive
19 November 2024
It would have been better to have the car brought to me instead of leaving me to wander around the car park looking for it. I walk with a stick
19 November 2024
Excellent , kept me informed regarding the service and all communications were very professional
18 November 2024
good customer support and car was finsihed very fast
18 November 2024
One star removed as the Sun visor attached to my rear passenger window was broken during the service by winding the window down with it still attached. It was clearly not checked as I had a job to remove it from where it was stuck.
18 November 2024
Lied to after above problem. Just say we made a mistake.
18 November 2024
Usually like to have a while you wait appointment while relaxing in the lounge area with coffee with an eye on the new and used vehicles available.
18 November 2024
Very
18 November 2024
It has been a few weeks since we had the service and now another service is due on the brakes. A bit disappointed as this could of been done when it was in for a service I now have to take another day off
18 November 2024
Easy to order, text message advising part arrived. Very efficient service
18 November 2024
Booked as whilst I wait.... but met with surprise at that
18 November 2024
I was super satisfied specially for the way they work and I really appreciate the video in the end to see the status of my car.
18 November 2024
Kept up to date, had courtesy calls and very efficient friendly service.
18 November 2024
Too expensive
18 November 2024
Poor workmanship
18 November 2024
Superb customer service
18 November 2024
Very satisfying experience
18 November 2024
A High standard of service
18 November 2024
It is a nice perk that you offer the interior to be cleaned as part of the service - if this is offered then it should be done to a decent standard. Seemed like a rushed job. I don't expect perfection but obvious dust should be removed.
17 November 2024
Car received, repaired, checked and condition reported all on time and as promised
17 November 2024
Kept updated throughout
17 November 2024
Everything completed quickly and clear communication
17 November 2024
No fault of the service crew who did their best but BMW who knows that this is a worldwide issue yet won't do anything to help the customer
17 November 2024
Everything I needed was taken care of, keeping me a bmw customer ??
17 November 2024
Positive experience
17 November 2024
At the time of booking I was offered a free valuation and chat about changing my car, and a price to remedy a scratch to the bodywork. Neither of these was forthcoming in the hour and a half I waited in the service centre during my car service.
17 November 2024
Luisa was exceptional. Although we didn't manage to speak properly her voicemails were all very clear and personable and she even helped out by sorting a taxi to town. She always gives good service.
17 November 2024
Excellent team. Efficient and friendly.
17 November 2024
Great experience from start to finish - kept up to date with progress throughout, comprehensive feedback from inspection, was also offered to complete additional works the same day.
17 November 2024
Only 1 of the 3 recalls was carried out even though we booked the car in at least 6 weeks prior. I asked for a valet which wasn't carried out to my standards. I ended up cleaning the car myself and could see the mats hadn't even been lifted.
16 November 2024
Nobody seems tk want to own the error and dispute 4/5 calls after a message was left nobody is calling back
15 November 2024
No problems
14 November 2024
So easy and convenient. Coffee while I waited. Car ready on time as promised
13 November 2024
Vehicle needed additional work, husband was told all parts in stock. I then get a call saying parts not in stock and vehicle won't be ready until next day. Big inconvenience for me and additional costs incurred to get home
13 November 2024
Top customer service everything taken care of
12 November 2024
Tech guys saved a very much lower score.
12 November 2024
Good communication throughout and car was valeted after work completed.
11 November 2024
Efficient service, staff were friendly and Danielle who handled my service administration was friendly and informative
11 November 2024
Friendly caring staff and great working facilities whilst waiting
10 November 2024
I was kept up to date with the service details
10 November 2024
Very happy, friendly staff and always a nice experience bringing my car in for maintenance.
10 November 2024
Great service, all sorted efficiently as always!
09 November 2024
Completed the service on time and to a high standard
09 November 2024
A rear tyre was replaced in Jul. Last month it was found a non-RFT, incompatible with the other original RFTs. Sytner allowed to replace it. But an RFT with 92 loading was fitted yet all other three tyres are 96. Needed to go back the 3rd time to fix
09 November 2024
Service manager was rude, abrupt, pushy and frankly patronising.
09 November 2024
I received an excellent service.
09 November 2024
Could not fault my dealings with Richard after being frustrated with other dealers lack of communication
08 November 2024
They were efficient friendly and fitted in at short notice as I had been very shocked by recall notice. All the staff are completely on the ball which makes it a great customer experience !
08 November 2024
All requirements handled efficiently by Gregg
08 November 2024
Everything was checked and looked into.
08 November 2024
I was very satisfied with the service. The staff did all they could to fit my car in despite not being aware of the booking. They even completed the work sooner that the estimated collection time.
07 November 2024
Service was completed promptly as I was stayimg with the car
07 November 2024
When I called for information on progress, quite often reception could not get an answer from the service team. I was told they would call back urgently but no call - I had to folllow up. This pattern persisted for 2 full days.
06 November 2024
Work appears to have been completed according to plan. However, the water ingress into the boot of the car has yet to be assessed. When it next rains I will update Sytner as to the efficacity of their work.
06 November 2024
Really good service
06 November 2024
Always a great service at Sytner
06 November 2024
Had two calls from different people the day before. One saying it should take two hours, next saying it would be done by 3. Dropped car at 9.15, sheet said fast track. Work didnt start until around 1.15. Didnt get car back until 5.15.
06 November 2024
Again excellent updates regarding the car and the video of the service. The staff member we spoke with afterwards was professional, helpful and friendly.
06 November 2024
Timely service
06 November 2024
Alison is always helpful and keeps me updated throughout the day when my car is in for a service
06 November 2024
Recall for airbag replacement was done with no delays past the estimated time given.
05 November 2024
Polite staff going g that bit further making your wait a bit more relaxing
05 November 2024
As a night worker I was furious to have stayed up all day to only have my car put on the ramp as last priority (5pm) and then receive a 3 minute video of the undercarriage. My appointment for 9am and the 'health check' felt like a misrepresentation
05 November 2024
Great service provided
05 November 2024
I have dropped the car at 8:30 and at 12:00 the car was ready for collection: safety recall air bag's, mot and car wash none as well.
05 November 2024
Easy to book, swift and comprehensive service whilst I waited. Pleasant staff that followed up to ensure I was happy.
04 November 2024
Great service
04 November 2024
Service excellent
04 November 2024
Alison was very helpful and ensured that the whole experience went smoothly
04 November 2024
Up to dates communications .
04 November 2024
Simple booking process Regular information updates during the time the car was in the shop. Pick up process was slick and good feedback was given on the condition of the car and procedures accomplished during the shop visit
04 November 2024
Welcoming and efficient.
04 November 2024
Service has always been good, but as mentioned the service this time was fantastic and I was made to feel that I was meaningful rather than just another number
04 November 2024
Good communications which met my decision making and needs.
04 November 2024
Couldn't fault the service
03 November 2024
Service completed very quickly and cost less than estimated and the car was returned cleaned inside and out. Was kept up to date with regards to progress of the work at all times.
03 November 2024
Always kept informed and good timing
03 November 2024
Battery available and easy to order for collection by technician.
03 November 2024
Very attentive, listened to my needs and kept me updated. Excellent service from Alison - thank you very much!
03 November 2024
Kept updated throughout and also the car came back to me all clean and valeted......nice touch BMW.
03 November 2024
Rep kept me updated throughout, and service was completed quickly with the minimum of fuss.
03 November 2024
Treated very well
02 November 2024
Easy 10 out of 10 can't fault the experience
02 November 2024
Everything was doing properly and efficiently. Top service from the staff.
01 November 2024
Excellent service from start to finish
31 October 2024
We love the new X5 we purchased and the service provided was excellent.
31 October 2024
Easy on and out. Great communication about the progress of the service
31 October 2024
Friendly and informative
31 October 2024
Quick and easy - great customer service and aftercare
30 October 2024
Staff dealt with my visit with courtesy and were professional .
30 October 2024
Excellent service from start to finish
30 October 2024
Great service , everyone so friendly and helpful. Liked the video presentation which gave confidence that car thoroughly checked.
30 October 2024
Completely satisfied, staff very helpful, refreshment facilities and toilets available in comfortable surroundings.
30 October 2024
Everything requested and agreed was carried out in the time scale we were given and afterwards the invoice and works were e plsi Ed to us.
30 October 2024
Work carried out was all explained by the service advisor.
30 October 2024
Very easy for me.
29 October 2024
See above.
29 October 2024
Hassle free, add MOT as an option on the BMW app. I had to ring for this and couldn't select it on the app
29 October 2024
no issues at all, good service
29 October 2024
Simple process Dropped off car and picked it up later Dave kept me updated during process Car cleaned as well and while I waited was quoted a price for some bodywork repair
29 October 2024
Having had the car taken from me & told the hire car would be with me within 2 hours, this experience was a disaster on a Friday afternoon with prior arrangements in place. The car arrived at 11.45pm after chasing with numerous calls all logged.
28 October 2024
Alison was excellent, as always
28 October 2024
Joe Mantle was super helpful in ensuring the problems with my car were sorted.
28 October 2024
Best repairs for BMW
28 October 2024
Very happy with the service and Alison provided excellent communication keeping me informed of every detail throughout the day. Thank you. I wanted to give 5 stars but however good the service (and it was good) there's always room for improvement
28 October 2024
Very well looked after by David Bees who explained processes of work carried out. See below.
28 October 2024
Went that extra mile to insure that my car was completed in time
28 October 2024
Mr Rhodri Phillips and his service staff should be highly commended for their assistance, over and above what was needed to rescue a potentially disastrous situation. Many, many thanks
27 October 2024
Originally I thought I was going to be at BMW until 5.00 as it was the car's first service. The team got me in earlier so I could leave early which helped enormously in my busy work day.
26 October 2024
Excellent service
26 October 2024
Kept up to date at all times about my cars progress
26 October 2024
Very helpful and accommodating. Work to car was carried out efficiently. Kept in the loop throughout the process via the service advisor who can't do enough for you. Great service.
25 October 2024
I was kept informed throughout and the issues with my car were resolved quickly.
24 October 2024
Again, great customer service and kept aware of what was going on and how long it would take
24 October 2024
Everything done as expected also full car survey done very pleased with service
24 October 2024
Extremely friendly and efficient
24 October 2024
Everything was handled professionally and on time.
23 October 2024
Satisfied with the work. But it is quite pricy
23 October 2024
Fixed the issue and kept me informed
23 October 2024
The person who looked after me was very friendly (David I think), waiting area was well looked after and the reception staff were also friendly.
22 October 2024
Again, I can only commend the staff who attended to me.
22 October 2024
Couldn't fault what was done, the organisation or communication
22 October 2024
Very polite at the reception area and I was very happy with the service
22 October 2024
Because of your level of service
22 October 2024
Happy with service. Good communication
22 October 2024
Friendly customer service
22 October 2024
Everything is taken care of for yourself
22 October 2024
Failed MOT, explained what work needed to be done to rectify this but there was some confusion around if it would be covered by warranty. Once handled, an Uber was arranged for drop off and pick up.
22 October 2024
Easy location to get to & staff is well trained.
21 October 2024
Friendly and helpful staff
21 October 2024
Again, spot on service...
20 October 2024
Excellent customer service
20 October 2024
Staff are very friendly and courteous but continuity needs attention.
20 October 2024
The service team and particularly Alison are very welcoming and they always keep me informed on progress throughout my visits. The front desk team also are terrific, and the complementary coffee is most welcome whilst the work is being done.
19 October 2024
Good communication from David throughout. As I had booked a lot of work (MOT, Service, Brakes) David arranged a lift into town to pass the time - a really nice touch and made me feel valued as a customer. Also received a good summary video from Nigel
19 October 2024
Very professional and attentive service provided by all staff keeping you informed every step of the process. Very happy with the level of service provided.
19 October 2024
Quick and easy
18 October 2024
My car had its MOT done that morning at another garage. They had already done a full vehicle inspection. I trust them and have used them for many years.The findings of the BMW inspection were at odds with this and suggested a lot more work?
18 October 2024
Took a little longer than quoted but no problem
18 October 2024
I'm more than happy with the work carried out on my car and how well I was whilst at BMW
18 October 2024
a very professional service.
17 October 2024
Excellent service as per comments above and great video of technicians visual assessment..
17 October 2024
Excellent customer service.
17 October 2024
As above. The only thing that would have made the experience better would have been a courtesy car or perhaps car pickup and delivery from home.
17 October 2024
Did exactly what they said, good communication.
17 October 2024
Work completed on time. Car wash could be improved, many areas missed, and needed rewashing due to the multiple areas missed.
17 October 2024
My service advisor Danielle Camilleri, was very informative and kept me up to date with the work done 5/5 for her also had my vehicle back on time plus it was washed and vacuumed very satisfied with the service plus lovely lattes .
17 October 2024
Very efficient service dept
17 October 2024
All staff are very helpful in my experience.
17 October 2024
It was a highly professional service where I felt well looked after.
17 October 2024
Everything was explained to me via your video report
17 October 2024
Everything was handle professionally.
17 October 2024
Great service
17 October 2024
Really helpful and always kept me updated
17 October 2024
Alison was fantastic and acting in a way I associate with the BMW brand. However, the reason for my car being there in the first place was well below of what I expected from BMW. It's a shame to have this so inconsistent experience.
17 October 2024
The lady could see I had my daughter with me and therefore arranged for someone to take my car through the drive through. She booked me an uber and also kept me update with my car.
17 October 2024
Both Anne and Oz were great in sorting the software issue on my 5 series. The reception staff were great, on my recent visit I wasn't feeling great and they offered me a quiet space to rest & recuperate whilst my car was being serviced.
17 October 2024
Good communications from service agent all the way through process. Helpful visual check video.Given opportunity to change rear brake discs at a discount.
17 October 2024
Very friendly staff and kept continually updated on vehicle's progress. Coffee and complimentary taxi service.
17 October 2024
A friendly and efficient service with goof information
16 October 2024
Everything was completed quickly and there were no surprises.
16 October 2024
Service advisor and communication
16 October 2024
Everything was very good
14 October 2024
faultless throught in my experience there .
14 October 2024
Ok, the complementary wash wasn't very good but I was told as soon as the car was ready to be collected bit am still out of pocket due to uber costs
14 October 2024
Everything was Explained on Arrival of what was being carried out. I also received a voucher for £100 , and spent it on a brake fluid change Excellent.
14 October 2024
Mr Green very professional
14 October 2024
Kept informed of everything and solved issues
14 October 2024
Always a pleasure dealing with Anne
14 October 2024
Service adviser was personable - and apologetic - see below. Notwithstanding that I bought the car from, and have since had it serviced by, them, they had lost all my details. Presumably some fault with data migration. Not great.
14 October 2024
Car was serviced brake fluid in the selected time scale waited for car
14 October 2024
Service staff are great in general, Alison has looked after me for the last few years now since I've got my 5 series and she's great at keeping me updated and explaining everything. Ricci has also helped me a lot over the years too.
13 October 2024
My car was booked in for a service mot and ecg valve replacement,when I rang to arrange pickup time they had forgotten to book the service,the pickup time was 8/30 to 9 am,the car was collected at 10/35 am that made me cancel my appointment .10am.
12 October 2024
Appreciated the waiting set up to allow me to work remotely.
11 October 2024
Booked car in for 10am, was told by the man I dropped car off with that car would be ready by 2pm. Walked into Cardiff whilst waiting, walked back for 2pm to be told car hadn't been started on yet & wouldnt be ready unitil at least 4.
11 October 2024
The staff were brilliant in particular Anne who looked after me on the day. Service was quick and efficient
11 October 2024
Again, great customer service and the mechanics stayed longer to avoid even more delay
11 October 2024
While the car was being serviced a problem occurred. Ann-Marie promptly advised me that the service would take longer than expected, and keep me informed of the progress.
10 October 2024
Excelente customer service delivered by Allison
10 October 2024
We had to be home at a specific time to do the school run which we made clear to the receptionist multiple times or the tyre replacements couldn't be done. My mother ended up cancelling her clients to collect our children. This was very annoying.
10 October 2024
Great service
09 October 2024
All of the staff I dealt with were courteous and professional.
09 October 2024
All members of staff I spoke to throughout were brilliant. Very kind and felt welcomed
09 October 2024
Overall very efficient
09 October 2024
Great welcome into the service area, dropping off my car, being offered a welcome drink. I had regular updates (though still not received the video footage) on the link provided and by staff as well as offering to do any work whilst my car was in.
09 October 2024
Great service
09 October 2024
Kept up to date on problems as they arose, kept well informed and great customer service in my opinion.
09 October 2024
Kept me updated what they were doing with my car
09 October 2024
Couldn't fault service. Professional and friendly
09 October 2024
From booking to collecting the vehicle was easy and straight forward.
09 October 2024
Efficient, polite and attentive
08 October 2024
Lovely staff and good service.
07 October 2024
Well looked after
07 October 2024
Great service
07 October 2024
Warm and welcoming staff
06 October 2024
Everything went according to plan and timescales
06 October 2024
Pricey
06 October 2024
I waited for the vehicle whilst it was undergoing an inspection in connection with extending the warranty. Alison Williams was my service advisor, very polite & showed a pleasing manner.
06 October 2024
Communication is very good and the service was quick.
06 October 2024
Very good service , kept updated at every stage
03 October 2024
Service was outstanding
03 October 2024
Staff were great
02 October 2024
While the service staff are very polite and professional, they appear to be under constant pressure to increase business.
02 October 2024
Although many issues were raised , all have been corrected and I'm confident that the car is now running safely and well.
02 October 2024
Technical expertise excellent, priority of triage needs to improve, why take out the exhaust to look at catalytic converters and look at seat wiring when you haven't confirmed the head gasket needs changing? A sniff test was requested. Negative, yay!
02 October 2024
Everything was done professionally except for the courtesy wash and vacuum that was offered to me.
02 October 2024
All very well organised, Alison in particular was extremely helpful;
02 October 2024
Can't be completely satisfied with a £1600 bill, I guess that's the joys of owning an M3 ??. Although I will give 5 stars due to the service received from Alison.
02 October 2024
Alison Williams service was 10/10. Kept me informed throughout the process.
02 October 2024
10/10 Thank you Sytner.
02 October 2024
Can't fault the visit.
01 October 2024
No issues
01 October 2024
Customer service was great and staff were friendly
01 October 2024
Everything completed promptly within the timescale given
01 October 2024
Allison is top draw
01 October 2024
Easy check in process, good facilities and good communication
01 October 2024
The whole process was managed very efficiently, and I was kept informed at every stage.
01 October 2024
Very good knowledge
01 October 2024
The lady would looked after me was lovely as always, great service and very helpful. Buy her a bunch on flowers... a random act of kindness goes a long way
01 October 2024
The service was good
01 October 2024
Kept up to date every step of the way
01 October 2024
Very professional and helpful staff.
01 October 2024
Excellent quick effective service and help
29 September 2024
First class communication from start to finish
27 September 2024
Work was carried quickly and comprehensively.
27 September 2024
Vey efficient
26 September 2024
Good speedy turnaround, as I explained I needed the car back to go on holidays that night.
24 September 2024
Excellent service overall carried out quickly and efficiently.
24 September 2024
Service provided was excellent.
24 September 2024
I received timely, comprehensive updates on the progress of the work on my car. I was made to feel like they wanted to ensure I was back in my vehicle as soon and with as little fuss as possible.
24 September 2024
Contact was really good with the people who were looking after me.
24 September 2024
Always have good experience with them
23 September 2024
Alison kept me informed of progress multiple times a day.
23 September 2024
All in all it was a good experience, went smoothly with no issues. I like the fact they send you a video of the vehicle check so u can see in depth
23 September 2024
Taxi and coffee.. unexpected bonus
23 September 2024
Service and MOT were done promptly.
22 September 2024
Transparency Communication Helpfulness Efficiency of process
22 September 2024
It was recommended that the air con was de bugged which I agreed to but I wasn't advised of the cost until after it was done. I should have asked but also I think I should have been told it was an extra £120 before they went ahead.
22 September 2024
Very satisfied.
22 September 2024
Slow service, nothing to write home about.
21 September 2024
Excellent Service
21 September 2024
Did everything expected
21 September 2024
Really satisfied
21 September 2024
Very satisfying and my car was given a wash, my only concern was my bonnet was not closed properly and the warning light and audio came on when I drove home
20 September 2024
Simple process and a quick turnaround
20 September 2024
Always a good service
20 September 2024
Service first class Thank you very much
20 September 2024
Always a friendly welcome and nothing is too much trouble
19 September 2024
Rectified issues with previous visit with ease Very accomodating Very professional
19 September 2024
very quick and always happy to help
19 September 2024
After work the window panel looks even worse and they replied it is the maximum they can do. Completely unprofessional service. I would better done it at a local garage.
19 September 2024
As above and efficient
19 September 2024
The updates on my vehicle and communication I received from Joe throughout the process of my service meant I did not have any uncertainties or concerns post drop off and collection of my vehicle.
19 September 2024
Problem with car sorted quickly.
19 September 2024
Very satisfied with my service experience.
19 September 2024
Your representatives are excellent, Sophie Gibson has managed my Service for many years now and is exemplary.
19 September 2024
Although it's expensive, the service is fantastic
19 September 2024
Not impressed with how I was dealt with
17 September 2024
The service is exceptional. All the staff I've had cleanings with have been beyond helpful. The service is seamless and gives the utmost confidence and trust.
17 September 2024
Good Level of service and customer care
16 September 2024
Clear information throughout the process. Staff were excellent.
16 September 2024
Very good
15 September 2024
I was seen to right away and felt at ease as I was I knew I was in good hands.
15 September 2024
Excellent
15 September 2024
Once again a very professional set up. I was kept informed by Ann throughout the day
15 September 2024
The lady that dealt with me was faultless
15 September 2024
Because you have a very good service
14 September 2024
Very good service and friendly atmosphere from everyone.
14 September 2024
Quick easy
12 September 2024
Always excellent services provided .
12 September 2024
Very satisfied, all work explained and carried as requested. Full trust in the work undertaken and to a high standard.
12 September 2024
David is always great, and in general I always have a great experience
12 September 2024
Prompt and efficient.
12 September 2024
Very friendly staff who kept me well informed re the progress of the work being undertaken.
12 September 2024
I did request that a parking sensor issue was looked at during the recall, but they didn't look at it and feedback what the problem was..
12 September 2024
The staff were more interested in telling me to make sure I give a 10 star review at every chance
12 September 2024
Allison went above and beyond to make sure I was dealt with professionally
12 September 2024
Prompt service and nice coffee.
12 September 2024
Excellent
12 September 2024
satisfied
12 September 2024
Very pleased with the overall service I received
12 September 2024
Really good experience
12 September 2024
Informed of air con service requirements and price for the service was very competitive
11 September 2024
Again outstanding customer service. Great communication.
11 September 2024
I am extremely satisfied with the service experience at Cardiff sytner and Conner was extremely polite and very helpful. His customer service skills are 10 out of10.
10 September 2024
Exceptionally good assistance and advice from service advisor (Joe Mantle) who I found most obliging and helpful. The repair work need proved a little problematic, but he was more than accommodating and able to alleviate any anxiety I may have had.
10 September 2024
Great customer service!
10 September 2024
A problem that emerged after the MOT/service activity was dealt with quickly and professionally.
10 September 2024
Service carried out. Even advised that I didn't need to change tyres even though I had ordered some.
09 September 2024
Expertise, professional, always there for you
09 September 2024
Very professional
09 September 2024
All work done very quick
08 September 2024
Excellent service. Staff very helpful
08 September 2024
Work carried out as expected, no issues
08 September 2024
Recall work after 9 years. Very happy with follow up
08 September 2024
This was for recall notices.
08 September 2024
I was very satisfied with the service experience from BMW Cardiff. Very attentive and very pleasant from the moment I arrived the location
08 September 2024
Staff on reception very pleasant to deal with
07 September 2024
Prompt service. Efficient service department and staff
07 September 2024
The service advisor was very responsive and provided a good level of technical detail.
06 September 2024
Good communication and complementary car wash.
05 September 2024
Done in timely manner.
05 September 2024
Very helpful and considerate service advisor
05 September 2024
Ryan, whom was my point of contact, was very professional and was able to answer any questions that I had. The two ladies on the front desk were very accommodating.
05 September 2024
Once again the team are great and the new dealership is a lovely experience.
04 September 2024
The salesman was very understanding showing me the product & the young lady who sat down with me was very helpful explaining everything.
04 September 2024
New spark plugs installed (part of full service) were defective. Had to return car to garage within minutes of leaving but issue was corrected quickly.
04 September 2024
Friendly efficient staff.
04 September 2024
Again professional
04 September 2024
Excellent customer service
03 September 2024
There was an exposed electrical wire in footwell of car Cover was on floor
03 September 2024
Joe Mantle deals perfectly with queries is attentive and sensible
03 September 2024
I was particularly pleased to receive the ongoing updates from the mechanics working on my vehicle.
03 September 2024
Fault on dashboard was resolved by BMW. Thank you Ryan.
03 September 2024
Friendly and attentive staff, the car was received back in clean condition and certainly far cleaner than when I brought it in!
03 September 2024
Sytner Cardiff always do their best to support me and my vehicle. Some work was scheduled while some wasn't but on investigation, became necessary. The dealer kept me informed about the situation through out. Even negotiating a discount
03 September 2024
The staff have been very well trained in Customer Service. The health check is a bonus.
03 September 2024
great all round service. priced as quoted at time of booking.
03 September 2024
All the necessary work undertaken on the recall . Very much satisfactory service
03 September 2024
Joe was excellent
03 September 2024
The work was carried out in a timely manner.
02 September 2024
was told it take a day and it did not messed around and kept me informed
02 September 2024
Car not returned as anticipated due to parts not available
02 September 2024
No problem with booking car in for recall and car ready ina few hours.
02 September 2024
Good communication.
01 September 2024
5
01 September 2024
Great service
01 September 2024
Never had a bad experience with Sytner Cardiff.
24 November 2024
Really pleased