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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
527 ratings and 211 comments received in the last 90 days.
11 July 2022
I found the staff very professional and friendly , especially the Sales Executive who was outstanding from the time I ordered the car to the day of collection.
11 July 2022
Dale at Cardiff Sytner, the Sales Executive was excellent
10 July 2022
Great experience at the BMW centre.
10 July 2022
Purchase was done remotely and i was kept informed all the way by the sales person Mark James
10 July 2022
Great attention to detail by Sam Bruce!
10 July 2022
Car came earlier than expected. Handover at convenient time. Fully explained operation of car
10 July 2022
I always enjoy visiting Sytner Cardiff where the staff are so friendly and helpful. When I was purchasing my car Mark James made it a very positive experience. He kept me up to date with the progress of my car. The handover was excellent.
10 July 2022
Excellent, and hospitable, very helpful and the main deal with Sytner is to run everything smoothly and efficiently. Elli the sale staff was incredibly helpful and honest and kind. My experience was one of enjoyable progress to getting my new car.
04 July 2022
Excellent service, friendly staff. Shannon Amos was the salesperson that I dealt with. Shannon was very polite and friendly and was very professional in the knowledge of the vehicle which she explained totally to me. 10/10 Shannon.
01 July 2022
The sale of my previous X1 and the purchase and handover of my new X1 was conducted in a very professional manner.
30 June 2022
Very happy
29 June 2022
Our salesman Sam was very knowledgeable, very informative, very friendly. He kept in contact, and promptly answered all our questions/queries. He also made the whole hand over a really special and exciting experience. Second to none!
10 June 2022
Everyone we dealt with (Mark,Tom,Damon and even Jonathan,who gave me a lift to the showrooms to pick up my X4) were very helpful. Mark in particular was great. I've had probably 10 BMWs in the last 15 years, and Mark was the best salesman I've had.
06 June 2022
Was looked after by Ellie who was fantastic
04 June 2022
This is my 3rd bmw I bought from Sytner bmw Cardiff I can't fault the service from these guys
03 June 2022
Once again BMW Cardiff was amazing. A big shout out to Shannon Amos, she was fab okay the car took a long time to come in etc but Shannon always kepted me up to date and was just amazing thank you so much
30 May 2022
My contact Ellie Scoones was available to answer and concerns or questions at all times
30 May 2022
Well looked after, car handover was great
30 May 2022
I would like to give a big thank you to the following staff Dean,Sam ,Tom for making the purchase of my new BMW such a memorable experience, and the handover was exceptional and their product knowledge was excellent.I would like to say a big thank Ed
30 May 2022
Straightforward, clear and concise
22 May 2022
Sytner Cardiff made the whole experience pleasant and easy. Dale McKenzie made sure that everything ran smoothly and kept me informed at every stage.
20 May 2022
Very well looked after by AnnMarie Jeynes
19 May 2022
My Sales guy Sam Jenkins was so helpful again and again to win the deal !!
15 May 2022
All my questions and concerns were answered.
13 May 2022
Ellie at Sytner Cardiff was a delight to deal with, communication fantastic and delivered everything on time
11 May 2022
Very satisfied as I was regularly kept up to date til such time of professional handover and necessary guidance and knowledge share. Nothing was too much trouble for Ed
09 May 2022
Our Sales rep Ellie was brilliant through out the whole process from ordering to collection.
08 May 2022
I received timely updates on the status of the car arrival and handover date. Information conveyed was practical, relevant and clearly presented. Documentation was efficiently dealt with and clearly explained. Comfortable waiting and handover rooms.
08 May 2022
The staff are always easily and readily available to discuss your requirements and queries and will go to whatever lengths necessary to provide the information sought.
08 May 2022
Had the car we wanted and the whole process was really smooth and professional
07 May 2022
The 3 staff members were great and very knowledgable.Connors handover was the best we have experienced.Ed the financial guy went through my options and he was very helpful.
07 May 2022
Unbelievable what more can I say !!
02 May 2022
Everything was carried out remotely. I never met the salesmen or any of the BMW staff But the virtual experience was seamless
01 May 2022
We were treated like royalty throughout the process and when we had a problem adding the new car to our current insurance, the Sales Exec. proactively sorted out a solution (no prompt from us) that allowed us to drive away that day. Very happy.
26 April 2022
EVERYTHING FAULTLESS
18 July 2022
Great service, Wendy was FAB.
18 July 2022
All very professional
18 July 2022
Efficient
18 July 2022
Connor at Sytner Cardiff is a very helpful chap and made sure I was looked after and he communicated everything well
18 July 2022
Comfortable surroundings and nice helpful staff.
18 July 2022
All keep informed with regular updates and follow-up calls
18 July 2022
All expectations met or exceeded
17 July 2022
The person I dealt with, Rhodri, volunteered to collect my car from my house which he did and returned it later in the day. Quite outstanding service.
17 July 2022
Problem was sorted out
16 July 2022
Friendly,timely and professional
16 July 2022
Professional and clear in all my dealings.
14 July 2022
Everything was well done in a timely manner
14 July 2022
Highly recommended
13 July 2022
The way my concerns were dealt with by your excellent staff during the three weeks my car was being repair. I must compliment two of you staff individually Connor Evans and Rhodri the service manager for dealing with my concerns promptly.
13 July 2022
Staff very helpfull
13 July 2022
Easy to get done.
11 July 2022
Can't fault anything
11 July 2022
Superb service from the team especially Ann Harry
11 July 2022
Alison Williams (my service advisor) is outstanding - sympathetic, keeps me updated, understands the issues and goes the extra mile. My only issue is the cost (which clearly is beyond her control).
11 July 2022
Job was completed in a timely manner and kept informed the entire time.
10 July 2022
Josh Thompson couldn't have been more helpful, professional and courteous throughout, credit to your business.
10 July 2022
Kept updated all the way through service procedures
10 July 2022
The people who work their treat u so well while ur waiting
09 July 2022
Very quick and efficient.
08 July 2022
Everything was simple
08 July 2022
Staff can't do enough for you
08 July 2022
Had a great experience from start to finish with every member of the team I came into contact with.
07 July 2022
The service was completed within the time I was told it would take. A Taxi was provided to take us to and from the City Centre and refreshments were provided in the Service Area. While we were in Cardiff I received a Txt Video of the Service Check.
07 July 2022
Very friendly.
06 July 2022
Brilliant service outstanding staff
05 July 2022
Service done as requested,
05 July 2022
Attention to detail and customer service was outstanding
05 July 2022
everything aok
05 July 2022
Nothing could have been better
04 July 2022
Ryan's service was excellent!
04 July 2022
Great experience at the new Cardiff BMW dealership. Friendly and professional staff. Special thanks to Ryan Beauchamp who received me at check-in, handled everything on the day and called me a few days afterwards to check all good. Thank you.
04 July 2022
No further explanation needed.
04 July 2022
Great service and well looked after
03 July 2022
Service was efficient and friendly
03 July 2022
Always made to feel welcome
03 July 2022
The attention to detail and professionalism of the staff who take care of me and my car is outstanding.
03 July 2022
From the moment I walked on to your premises I was warmly welcomed by two lovely women offering me a coffee with such lovey mannerisms, I am slightly disabled and have problems with speech, memory interactions etc and one of your receptionists was dy
03 July 2022
Very quick
02 July 2022
Ryan Beauchamp was superb and kept me informed via email all through the process. He is a credit to BMW and I'm glad he was there to handle my service. Please pass on my thanks. It's rare to find someone that goes the extra mile these days.
02 July 2022
We were kept informed of the progress of the service. Staff were efficient and pleasant at all times
02 July 2022
Everyone I spoke to within the service dept were very polite and communicative. My car came back running perfectly and absolutely spotless. I just wish they didn't have so many nice new M cars in the showroom tempting me!
02 July 2022
Great communication
02 July 2022
Always given all the information necessary
02 July 2022
As I have said every time my car has been with Sytner Cardiff, I feel like a valued customer. Alison looks after me before I have even brought my car in. She informs me of progress and when I can expect my car to be really for collection. Thank you.
02 July 2022
Luisa was very helpful, and kept me informed and up to date on progress.
02 July 2022
Service was as expected at bmw
01 July 2022
Great and friendly
30 June 2022
Brilliant service.
27 June 2022
Really easy from start to finish. Looked after very well, great service and communication.
27 June 2022
Very professional, on time and what I've learnt to expect
27 June 2022
The service centre representative was very attentive, kept me up to date with progress and explained everything that had been done to my car
26 June 2022
Everything sorted without fuss.
25 June 2022
As above informed and on time
25 June 2022
Very professional and friendly service. Kept up to date at all stages of the service.
25 June 2022
Whole process surrounding servicing etc well explained and meet and greet is vey good and the ambience in the dealership is first class.
24 June 2022
Nice area to wait in coffee and tea and the receptionist were very helpful and the young lady in the office
24 June 2022
Staff went the extra mile to ensure my inconvenience was minimised.
24 June 2022
Second to none
24 June 2022
The adviser is knowledgeable and professional.
23 June 2022
Well looked after and professionally done
22 June 2022
First class
21 June 2022
Dealt with Conor. He went through the service with me. Was very knowledgeable and personable.
21 June 2022
Service from Alison Williams was excellent as always. Also video from the technician working on the car was very clear and informative
20 June 2022
Have dealt with Connor before and had the pleasure of doing so again for my MOT. He is always extremely helpful and friendly and i look forward to dealing with him again.
20 June 2022
Quick and efficient service, kept up to date throughout
20 June 2022
Easy booking, efficient handover, and a comprehensive summary of the work undertaken etc. All carried out by friendly and efficient people.
19 June 2022
Kept fully updated by Alison and the car had been cleaned.
19 June 2022
Kept informed at all times by staff
18 June 2022
Customer service/ advisor,very good.
18 June 2022
Good service from Alison
18 June 2022
Friendly,professional staff give you upmost confidence that you are receiving top class service.Nothing is too much trouble and you are made to feel you are a valued customer.
18 June 2022
Met/exceeded my expectations
18 June 2022
Service Advisor Ryan Beauchamp provided excellent communication and tenacity to get the work done.
18 June 2022
Helpful, polite and welcoming staff.
17 June 2022
Staff made the experience very easy
17 June 2022
I know that the service has been completed to the high standards that I'm used to when dealing with Sytner Cardiff.
17 June 2022
Service is very good. I don't need to wait the whole day waitung just for service.
16 June 2022
All sorted smoothly
13 June 2022
Friendly competent service
13 June 2022
Kept upto date with everything
13 June 2022
No fuss, smooth service
13 June 2022
Speedy and efficient, very helpful staff.
13 June 2022
Attention to detail by Wendy Reilly could not be faulted. Vehicle serviced and cleaned in a timely manner.
12 June 2022
I stayed whilst the work was completed. I was well looked after with drinks etc and kept informed of my cars progress.
12 June 2022
Great communication from Joe both the previous day, during and following pick up. very knowledgeable and great customer service Well done Joe
11 June 2022
Very good service
11 June 2022
Very good service
11 June 2022
Alison in service kept us fully informed.
10 June 2022
Alison was very informative and kept me updated on my vehicle
10 June 2022
Visiting Cardiff for the day, managed to fit me in.
10 June 2022
Anne - this is the second time that Anne has looked after me. She has been a pleasure to deal with. I have dealt with numerous BMW colleagues over the years, and Anne stands out. Thank you.
10 June 2022
Happy with interaction
09 June 2022
Prompt efficient courteous helpful.
09 June 2022
Kept informed what was happening, a video provided by text showing some of the checks carried out on my car. Car was washed and valeted before handed back to me. Reception staff provided us with hot drinks during the service . Wifi available.
09 June 2022
Service carried out quickly and efficiently and informed throughout the process
08 June 2022
They cept me up to date what needs doing and looked after me while I was there
07 June 2022
Very slick and efficient operation at Sytner Cardiff..no problems encountered whatsoever and couldn't fault the staff.
07 June 2022
I was very pleased all round!
07 June 2022
The service was excellent
06 June 2022
Very attentive and solved my problem
06 June 2022
Great customer service, very attentive
05 June 2022
The service schedule was simple and straightforward.
05 June 2022
I was served today by Ann, who is always exceptional. Very friendly and professional.
05 June 2022
Very professional all round.
05 June 2022
Even got to test drive an EV whilst I waited
03 June 2022
The customer service was excellent
01 June 2022
I was very satisfied with the service experience especially due to Ryan Beauchamp assists
30 May 2022
Yes very good staff and happy to help
30 May 2022
Amazing service & an extremely helpful team in Cardiff.
30 May 2022
Josh was very helpful and personable. Happy with the service undertaken
30 May 2022
The customer services provided were first class , as always . No complaints at all .
30 May 2022
We are extremely satisfied with our service experience at Sytner, Cardiff. Staff are always very courteous and helpful.
29 May 2022
From start to finish I was happy with the service.
29 May 2022
He did a good job and gave great advice and he updated me often. He also did the job on time
28 May 2022
Service completed within the time frame agreed. Customer service excellent
28 May 2022
Great customer service
27 May 2022
The fault was corrected efficiently and the cost of the failed part and installation shared after a request to Wendy, the service assistant.
27 May 2022
Wendy and Conor provide excellent customer service. They both looked after me well
26 May 2022
Dealing of staff
26 May 2022
Service advisor kept me up to date with any issues regarding my vehicle.
23 May 2022
I booked the service with Josh, who was extremely helpful and on the day, met by Claire, who was welcoming and helpful
22 May 2022
Confident they give an accurate diognosis
22 May 2022
I feel Sytner went above and beyond and exceeded my expectations.
21 May 2022
Work completed within the time advised. Always kept well informed. Always safety checks done on ensuring car runs well. Car returned after an excellent clean which is very much appreciated.
20 May 2022
Very easy to deal with
20 May 2022
Constantly kept up to date whilst my vehicle was in after a breakdown, dealt with everything down to contacting the warranty company on my behalf. Outstanding service throughout
19 May 2022
Very friendly welcome upon arrival by two fabulous members of staff. Everything was well explained and straight forward. No hesitation in making it know if I had any questions to feel free to ask.
19 May 2022
Helpful colleagues, took time to keep me updated
17 May 2022
Staff helpful and updated me as required
17 May 2022
Great job - unfortunately, the car was in nearly all day for a recall when no work required but better safe than sorry!
16 May 2022
Had a little problem with my car but the dealer soon sorted it out.
16 May 2022
Professional and helpful
16 May 2022
Great service & great value for money
16 May 2022
Everything and everyone, especially Ryan, was highly professional and caring.
15 May 2022
The whole team went out of their way to ensure all our needs were met. The receptionist gave us bottled water and offered us coffee. Excellent service which far exceeds that provided by Stradstone Cardiff who look after my Range Rover.
14 May 2022
Owen Smith and Ryan Beauchamp were very helpful and turned my cars service round very quickly and communicated throughout and ensured my car was running better than before it went in.
13 May 2022
Ryan liaised with Chris John, the technician, to enable him to diagnosis and rectify the unusual fault. I am grateful to Chris for his diligent approach to finding the fault and rectifying it. Special mention and thanks should also be given to him
13 May 2022
Everything done to a satisfactory level
13 May 2022
Job done well. Josh kept me informed regularly as to progress
13 May 2022
Anne was great !
13 May 2022
Very smooth service
09 May 2022
Been a number of times to the dealership always happy to go back.
09 May 2022
Good communication
09 May 2022
Everything was as smooth as silk.
09 May 2022
Had a video call from the service bay explaining exactly what had been done and what needed to be done. Like these videos as they are informative.
08 May 2022
Everything ran smoothly and in a timely fashion. Communications were excellent.
08 May 2022
Ann Harry managed the whole servicing process from confirmation of booking to keeping me informed of progress while I waited in a very efficient & highly professional manner.
07 May 2022
Great service completed on time
06 May 2022
Provided all the information required on arrival to collection. Liaised with myself through the inpection and Mot
06 May 2022
Very happy with the service I received, lovely staff and smooth service.
06 May 2022
Very satisfied. Would suggest the cost should be made clearer, initial confirmation said £380 bill was £480
05 May 2022
Because I WAS completely satisfied.
05 May 2022
The services was excellent
05 May 2022
Always explain everything that is required in detail for the service and always take care of the vehicle.
05 May 2022
I can't imagine anything that could have been done better
05 May 2022
Perfect
02 May 2022
Because I received a good service
01 May 2022
Efficient and speedy service
01 May 2022
No fuss service
01 May 2022
All went very well.
30 April 2022
Great customer service from Anne
30 April 2022
Joe was amazing. So helpful.
29 April 2022
The whole experience was an eye-opener. Highly skilled staff committed to their job.
29 April 2022
courteous and friendly staff repair carried quickly and to my satisfaction
29 April 2022
excellent service and very knowledgeable and helpful staff who took care of everything
29 April 2022
They diagnosed my problem and did a great job fixing it . Alison kept me informed every step of the way and answered all of the questions.
29 April 2022
Efficient and the car feels like new.
29 April 2022
Very easy to secure a service appointment. The service advisor was helpful and kept me updated
29 April 2022
No problems
26 April 2022
I had my appointment in the time suitable for me. I was received with curtesy and manners. I managed to use one of the rooms to do my work while waiting
19 July 2022
The centre is well laid out. The handover area I thought was customer focused.