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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
623 ratings and 328 comments received in the last 90 days.
15 March 2024
Was dealt with quickly and the experience was great
13 March 2024
As above. It was made incredibly easy for us and the handover was a huge "wow" experience.
09 March 2024
Mark James took his time during familiarisation of new car and followed up with a courtesy call the following day.
07 March 2024
Mark James, The Gentleman I Dealt With Couldn't Have Been More Helpful.
07 March 2024
Ellie and Chris at Sytner Cardiff were exemplary. Nothing was too much trouble and the whole process was a pleasure.
07 March 2024
Love the cars and the full package BMW provides
07 March 2024
From our first enquiry in cardiff showroom with Mark James he was very friendly and professional When we ordered our new car he kept us fully informed and spent plenty of time during the handover of which we were very grateful
06 March 2024
I received excellent service from Jonathon Carr, both in the advice received when ordering my 5 series and also in the following handover. I was impressed with the online registration facility and financial arrangements.
06 March 2024
I had a fantastic salesman in Mark James. He did everything to reduce my anxiety and stress levels through the process
06 March 2024
Knowledgeable staff, polite and professional and welcoming.
03 March 2024
My needs were met in that the sales executive quickly grasped my personality in that I I didn't want a long drawn out sale and dealt with me in my preferred style.
03 March 2024
Only took three days from initial enquiry to collection
01 March 2024
Clear communication on all aspects of the purchase and delivery
29 February 2024
Overall, I am extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. Daniel Lloyd-Thomas provided exceptional service, going above and beyond to ensure I got the best deal on my dream car.
28 February 2024
Part Ex deal for a new car with Rob Clear was so easy, and very fast, I needed to get back on the road for work and the turnaround time was less than a week! The car he found exceeded my expectations in quality within budget.
27 February 2024
Francesca was the sales executive who handled my order. She was easily contactable and always gave answers to all my queries about order updates. I felt comfortable dealing with Francesca.
23 February 2024
Mark was very knowledgeable. He always made time to see us - even when turning up unannounced. He was polite, friendly and went above and beyond to make sure we were happy throughout the course of the sale.
23 February 2024
Mumen Khan was our primary contact. Brilliant service from enquiring to collecting our new car. It was as good a sales experience as I've received in a very long time. Mumen's sole focus was on ensuring we receiving the best possible service.
22 February 2024
We were very satisfied with our experience. Jonathon reassured my wife before the test drive as she had never driven an automatic before. We were talked through the options lists available to us by and what would work best for us.
22 February 2024
Good communications and politeness
28 January 2024
The sales chap Mumen Khan was professional , interested in our needs and provided a very informative handover.
28 January 2024
Found me the exact car I wanted and had it deliver to Cardiff on time.
22 January 2024
I felt very relaxed and at ease with the whole experience.
21 January 2024
The car looked great and the guys were very helpful through the purchasing period.
18 January 2024
He stayed over his time of finish of the day..
17 January 2024
Edward and Mark felt more like friends than salesmen! Top service!
15 January 2024
If there was an option to give a higher star rating I would! New Car Sales Manager Tom Biddle is a credit to Sytner Cardiff & BMW I'd like to thank all the Sytner Cardiff Sales Staff they truly are a great team that put the customer first.
12 January 2024
Ellie went over and above to resolve issues experienced with the PX, she also got the car ready promptly along with Rhodri Phillips at last minute when the problem was sorted.
12 January 2024
Still waiting replies
12 January 2024
Brilliant service especially during car pick up and introduction many thanks Richard
10 January 2024
I couldn't've have wanted anything more - they were a please to deal with from start to finish - especially Mumen Khan who excelled at every stage.
09 January 2024
First class service from start to finish
08 January 2024
Top class service. The team, particularly Mark are so friendly & we felt at ease the entire time. Mark accompanied my partner as he drove down the road to fetch fuel, as it was his first time driving an automatic. So helpful and reassuring! Thank you
06 January 2024
Happy with the overall experience. There was a slight chip when collecting the vehicle but they were happy to correct this with no problem
05 January 2024
I was given an excellent service with clear communication. I was kept updated throughout the process, all the way up till the pick up date.
05 January 2024
See above.
05 January 2024
Absolutely delighted
02 January 2024
Mark James went above and beyond to make sure my journey in purchasing my new BMW was done with ease. His customer service and dedication to his job deserves recognition. I highly recommend Mark James to anyone looking to purchase a new car at Sytner
30 December 2023
The car was delivered earlier than anticipated and the sales team were very helpful and professional throughout the purchase process.
29 December 2023
Handover whilst longer than expected as enjoyable and all questions were answered! As the last comment Ellie and Chris answered all questions before hand
29 December 2023
Completely satisfied, well informed staff who are a delight, thank you Francesca. everything dealt with smoothly and we were impressed with the time taken to explain the features of the car when we collected it
28 December 2023
Great environment and staff that were very attentive
21 March 2024
Completely satisfied
21 March 2024
No issues and sorted without fuss
21 March 2024
Fast and efficient as always
21 March 2024
Very helpful
21 March 2024
The speed and efficiency of service was great. Not a five star because the valet was not very good inside the car
20 March 2024
Joe Mantle provided excellent service. It is not my first time dealing with Joe and every time he has been a pleasure to deal with - always friendly, polite, very helpful. The Ladies on the front desk also - again; friendly, polite and very helpful.
20 March 2024
Satisfied
20 March 2024
Great communication, and professional, friendly service. Thank-you
20 March 2024
Service took in total about 3 hours when previously advised it would be around 2 hours. Service feedback was good with full breakdown of what was checked etc. Friendly staff.
20 March 2024
Because the appointment was well organised and efficient
19 March 2024
Very Satisfied was kept informed of the progress of the car.
19 March 2024
First class service, friendly staff
19 March 2024
David bees legend
19 March 2024
Good service
19 March 2024
As mentioned above
19 March 2024
Have been a client for the past 30 years, and have always been satisfied with your service.
19 March 2024
Again see last answer
19 March 2024
I was treated as a long time BMW customer should be. Good experience all round.
19 March 2024
Nothing at all to complain about
19 March 2024
Quick
19 March 2024
People are nice. Service very poor. Now, new gearbox is required at only 70000miles, quoted £12000. BMW now waving cost. Left without a car for 10 days. Still not back.
19 March 2024
I thought bmw would have paid for the fault.
19 March 2024
See answer above
18 March 2024
Excellent experience when car serviced recently Good communication from staff Mrs Ann Harry was extremely helpful Timely completion of works
18 March 2024
The service team are efficient and will do their best to look after your needs
15 March 2024
Allison Williams Service Advisor provided excellent service delivery which underpinned the whole experience
15 March 2024
They did exactly what I needed them to do, was very friendly and polite the whole time and kept me well informed!
15 March 2024
Very good communication
15 March 2024
I enjoy visiting the garage, lovely environment.
15 March 2024
Booking a service is awkward, dysfunctional, illogical, and misleading - digitally disconnected. Microfilter fitted incorrectly
14 March 2024
Very satisfied.
14 March 2024
Helpful,friendly,
14 March 2024
Wonderful all round.
14 March 2024
Work was carried out satisfactorily
14 March 2024
All went well apart from I opted to have the car cleaned and vacuumed however this didn't happen despite not picking the car up until later in the day.
14 March 2024
When asked how long the call back work would take the answer was we don't know. This is no good because I had to have a lift back and forth a round journey of 20 miles not very good
14 March 2024
The service is not exceptional
14 March 2024
Fantastic experience the staff were amazing
14 March 2024
They did what they said they would. The customer care was brilliant.
14 March 2024
Dave kept me informed from start to finish
14 March 2024
Easy access for drop off - service carried out quickly. Courteous staff
13 March 2024
Nice Facility and friendly staff.
13 March 2024
From start to finish was something else, it's a service you don't get anywhere except BMW
12 March 2024
Problem was solved very quickly
11 March 2024
Great customer service, regular updates throughout the day and overall very happy with the service provided.
11 March 2024
When paying for the work, the company representative said he would ring me in a few days to check all was well. No one has rung me. I subsequently sent an email to him. No reply. I'd say that is disappointing.
10 March 2024
The service was completed to the expected standard
10 March 2024
Great fast service
10 March 2024
Car was not washed / vacuumed as promised. Very disappointing.
09 March 2024
All work completed
08 March 2024
Nice servis everyone look after you and your car Fell lik VIP customer
08 March 2024
Again great staff well trained with excellent people skills
08 March 2024
Staff at Cardiff BMW were very attentive and always willing to please
08 March 2024
Efficient service
08 March 2024
Service was done in time and was excellent
08 March 2024
Exceptions met
08 March 2024
Issue seems to have been resolved quickly.
08 March 2024
The courtesy clean and valet after my MOT was a really nice touch.
08 March 2024
Lovely service
08 March 2024
You couldn't wash my car because I told you it had been ceramic coated. Surely a BMW dealer can use the right materials and skills to wash a car?
07 March 2024
AGAIN - your display is rubbish! The stars refused to respond when clicked.......................................AGAIN - I was seeking to give 5star........................but nothing recorded!!!!!
07 March 2024
Was kept up to date with service progress and friendly service from the team.
07 March 2024
Car interior was not cleaned after repair
07 March 2024
Fantastic overall customer experience
07 March 2024
Rang on numerous occasions and was told I would get a call back....this didn't happen.
06 March 2024
The service staff looked after both us and the car when it was in for the service. I would recommend both BMW vehicles and the Sytner dealership.
06 March 2024
David Bees dealt with the matter in professional way providing great level of customer service.
05 March 2024
Good service
05 March 2024
Joe Mantle is very helpful and courteous.
05 March 2024
Very thorough.
04 March 2024
Again professional
04 March 2024
Very good
04 March 2024
First class
04 March 2024
Good company, always easy to dal with.
04 March 2024
Great service as always
04 March 2024
Was waiting at the drive in point for a while until someone came out. An apology for the wait would have been appreciated.
04 March 2024
My hand brakes isn't working accurately after fixing the rear brake pad and brake disc
04 March 2024
It was very efficient with the drive through service.
04 March 2024
Was informed of status of everything in a timely manor
04 March 2024
No complaints - very polite
03 March 2024
The service agent was extremely helpful and informative
03 March 2024
No problems
03 March 2024
the process was seamless
03 March 2024
Everyone was friendly and helpful.
03 March 2024
Very attentive service
03 March 2024
Great centre
03 March 2024
Car had oil change etc but was not given complimentary valet.
03 March 2024
Prompt communication
28 February 2024
My car haven't been the same it's pulling/ jerking ever since the work got done on my car
28 February 2024
Above expectations
27 February 2024
Never have we experienced a bad encounter with Sytner
27 February 2024
Everything done very well.
27 February 2024
The overall service exceeded expectations.
27 February 2024
The service was for an EGR recall. The service was excellent.There was a visual check of the vehicle & a number of advisories issued.However the prices quoted were v high.Eg £64 to replace my front wipers. I bought the same and fitted them for £22
27 February 2024
As above and great job
26 February 2024
Prompt efficient and very professional. I liked the video sent to me created by the engineer working on the car
26 February 2024
I never give 5stars for only one reason,what I thought to be a very high quote for a painting job on the door
26 February 2024
My vehicle was dealt with quickly and efficiently, they sent me a video with recommendations and they even cleaned my car! Very happy and would use again
25 February 2024
Excellent service from the moment I arrived.
25 February 2024
No problems or issues.
25 February 2024
Unbeatable service and friendly staff
25 February 2024
On the day my car was brought in I was told it would be ready by 1:30pm. I didn't get the car back until 5pm. The lack of communication was poor. I went to town as I was told 3 hours and then to find out it would be end of the day was unacceptable.
25 February 2024
Recall dealt with easily and efficiently
24 February 2024
Bad experience due to the advisor in charge- wasnt helpful at all- didnt explain things properly- very difficult to get home of him
23 February 2024
First class
23 February 2024
Would have been a 5* but the service engineer forgot to reset the service notification which I had to point out after my car was returned to me. This was, however, immediately rectified by the Service Advisor
23 February 2024
I experienced a problem with auto hold not working and had to use the foot pedal instead. This issue self corrected when I reached home, turned the engine off manually and restarted. This has happened before.
23 February 2024
Communication could have been improved. Promised phone call didn't materialise
23 February 2024
Incredibly professional, great communication
23 February 2024
Very easy process and taken care of my vehicle, very friendly staff
22 February 2024
The work was completed while we waited and we were informed regularly by Ann of the progress of the work.
22 February 2024
Very professional and efficient staff who keep you informed about progress of the service. Very pleasant staff.
22 February 2024
I am happy with the attention that I had as also the work that was done. Only regret no video on this occasion.
22 February 2024
Excellent service, staff always helful and keep you informed of any problems or concerns.
22 February 2024
Well that is what response should be.
22 February 2024
So helpful with my query
22 February 2024
Se above.
22 February 2024
All work done to a great standard
22 February 2024
Good service
22 February 2024
Helpful and efficient, as usual
22 February 2024
Got the price I wanted eventually
22 February 2024
No issues at all
22 February 2024
See above
22 February 2024
Attention to detail and positivity to repair the problem
22 February 2024
All the required work was completed to a high standard.
22 February 2024
Clear communication and quick service.
22 February 2024
I am really happy with the work done the only complaint is that the car could have had a complimentary valet. If I have just spent nearly £2k you could have cleaned it- Mercedes does with any work
03 February 2024
Staff very helpful and friendly, nice surrounding when we have had to wait for vehicle to be repaired for a recall. Excellent service and well looked after.
31 January 2024
Doubts in professionalism of technicians
31 January 2024
Very accommodating and kept updated
30 January 2024
Professional Approach.Make you Welcome and keeping You in Contact and Updates whilst the Car is being Serviced
30 January 2024
Car is running very smoothly i am really happy ??
30 January 2024
No complaints
30 January 2024
Great communication, prompt service and polite dealership staff
29 January 2024
Great service easy handover when booking in and collecting
29 January 2024
No hassle, kept upto date even washed the car !
29 January 2024
first class treatment throughout
29 January 2024
polite and friendly
29 January 2024
Amazing I can't fault it. The work facilities are great whilst you wait, I got loads done
29 January 2024
Was kept informed for whole process, always checked on to see if anything was needed, all questions were checked and answered
28 January 2024
See above
28 January 2024
My first appointment was a disaster, but on my second appointment Alison came up trumps and made sure my car was ready as soon as possible. She kept me informed before and after my visit
28 January 2024
The wait time for replacement tyres via BMW was far too long. A period exceeding 3 weeks.
28 January 2024
Staff very good
28 January 2024
Interior rear of car not hoovered though I understand that this was a complimentary service
28 January 2024
Friendly, courteous, helpful. Not cheap
28 January 2024
Cause everyone of your staff are really professional and could not help enough
28 January 2024
Great customer service from Joe Mantle, very professional and also very friendly. People like him honestly make a big difference to the company.
28 January 2024
Good service from the staff and quality work completed on the car
28 January 2024
All carried out as advised .
28 January 2024
Customer service was excellent. MOT was completed in good time.
28 January 2024
Totally satisfied due to keeping me informed and completed on time.
28 January 2024
The whole experience this time, was a dream, no stress wondering how my car was doing, because the communication was excellent service.
28 January 2024
Oz arranged for me to come down that afternoon to resolve the issue as I needed the car to travel to London later that day.
28 January 2024
The service (EGR replacement) was completed in less time than anticipated
28 January 2024
As above
28 January 2024
Everything handled without problems
28 January 2024
Noticed a difference in approach when bringing my M3 touring in vs. my 335d?
27 January 2024
Sytner Cardiff
27 January 2024
I received a recall letter - the letter stated that if the engine management light and or a cooling error showed. The engine management light came on. I booked in as guided and you charged me for diagnostic as you said the fault wasn't with the EGR!
27 January 2024
From the time I was told my car need to be brought into a BMW garage due to some issue that needed replacing etc your Alison Williams was very polite and professional in the way the operation was started and completed to your requirements.
27 January 2024
The service carried out was great no issues whatsoever very easy process
27 January 2024
They did a fab job, 100%
27 January 2024
Very good. Pleasant facilities and helpful staff.
27 January 2024
see above
27 January 2024
Very comfortable waiting area, attentive staff, and large parking spaces. I live in Fareham a long way from Cardiff but I elected to have my car serviced and maintained by BMW Cardiff because the service I received when I bought my M760 was exemplary
27 January 2024
Brilliant service from start to finish
27 January 2024
Absolutely brilliant service, all went smooth. Courtesy car great and couldn't have been a better experience. Davids customer service was first class!!!!
27 January 2024
They are really good people bmw
27 January 2024
Every thing was completed and an explanation was given
27 January 2024
See above.
27 January 2024
No complaints, great communication and friendly staff
27 January 2024
Very well organised and good communication
27 January 2024
As said above... BMW staff were excellent in all regards.
27 January 2024
Absolutely satisfied with the service, expertise, friendliness, professionalism, knowledge, products and attitude. Naill was my first point of contact, and then Owen, both of them were exception, in all areas of help towards myself.
27 January 2024
Great service at short notice. Car was cleaned too to bottom on collection
27 January 2024
BMW kept me informed right from the start
27 January 2024
Didn't repair the car properly (headlights still steaming up ) and left my seats covered in oil I did send pictures to them no reply
27 January 2024
Please see comments above
27 January 2024
Because the service was excellent.
27 January 2024
Good service advisor
27 January 2024
As above. Thank you.
27 January 2024
The lady that I spoke to was very helpful and polite
27 January 2024
Very happy. A replacement vehicle that had been booked was not available but, with our agreement, the manager arranged for our car to be collected and returned when work completed
27 January 2024
Kept up to date with progress and finished work within time frame given.
23 January 2024
Lease was arranged then it was cancelled by the showroom, very disappointed with this.
23 January 2024
It was a bit pricey, considering.
22 January 2024
A very pleasant and helpful people at reception.
22 January 2024
Please see above.
22 January 2024
Very satisfied, it was seamless, staff were very friendly, premises were clean and was even offered hot drinks while I wait in in pleasant surroundings.
21 January 2024
I think i have been assigned to Alison as a customer since 2018. Always been very helpful, and taken care of my car. The text messaging, welcome in the service entrance, ladies on reception, making coffees , ability to work at a table etc
21 January 2024
It was ok but I was just left to sit with no contact from the time I handed my keys in at reception to the point I paid my bill. A lady asked me if I wanted a drink but it never arrived.
21 January 2024
Check light was on after I received the car
21 January 2024
Excellent from time booked to picking up car
21 January 2024
Quick and really good communication
21 January 2024
Friendly and welcomed with a coffee ...perfect
21 January 2024
Good. Service
21 January 2024
Advisor was excellent. Clear in terms of timings, costs and my needs.
21 January 2024
Nothing to be dissatisfied with.
19 January 2024
They listen, explain any carry out the work professionally.
18 January 2024
Everything completed to a high degree
17 January 2024
excellent friendly staff & service
17 January 2024
Always polite and efficient service.
17 January 2024
Always excellent service at Sytner.
17 January 2024
Poor sadly. The front staff are exceptional but sadly the service experience has been very frustrating. Calls have not been quickly answered and sometimes not even ever followed up. One is made to feel like one is harassing as opposed to a customer
17 January 2024
First class service and the frequent status updates are appreciated. The one thing I did notice after having left was that I'd been charged about £55 for my MOT when I was originally told it would be done for £40.
17 January 2024
See above
17 January 2024
Completely satisfied
17 January 2024
Great service. Car was with them for the week while the fault found the issue and resolved.
17 January 2024
I was informed the works would take 2 hours which was exactly as predicted. Facilities in the Cardiff showroom were excellent.
17 January 2024
Booked my service and MOT, and used the drive in to drop my car off.. Was met by a very polite and knowledgeable lady, who took my details and explained what will be done.. collected my car later with no issues at all.
17 January 2024
As above
17 January 2024
i have a mobility car and needed the battery replaced in my key , so i asked at reception , they sent me to parts , parts sent me back to reception who then sent me back to parts who eventually replaced my battery , this should be part of a service.
17 January 2024
As above
17 January 2024
A Sytner engineer was taken out in the car and confirmed he could hear the fault noise coming from the hood and advised it should be booked in for a workshop repair.When brought in nothing was done on the hood as that engineer was away that day
17 January 2024
As above
17 January 2024
Professional friendly staff
17 January 2024
I've only given 4 stars because one warranty item additional to the service, (intermittently faulty nearside mirror dipping and returning when engaging reverse), was not rectified, despite Sytner having been notified in advance.
17 January 2024
I was kept informed on the progress all the time the car was in with the service department ??
17 January 2024
Due to above
17 January 2024
Same as above
15 January 2024
Joe was excellent in his communication and providing updates at all times. He was very helpful & made things clear.
15 January 2024
Just the issue is resolved.
15 January 2024
The service was fine
15 January 2024
As 1.
15 January 2024
First class service from all members.
15 January 2024
The general serving of the car was fine but the valeting was poor.
15 January 2024
Usual high standard.
15 January 2024
Good communication and delivered as promised
15 January 2024
Alison was great and kept me updated throughout the process. All of my concerns were dealt with thoroughly.
15 January 2024
Vehicle was not inspected or checked for faults. Ridiculous BMW rules apparently.
15 January 2024
Nothing was too much trouble. I was kept up to date with what was happening and Ann, who was dealing with me, is an absolute credit to your company.
15 January 2024
Good service
15 January 2024
Told about what is needed for repair then organised taxi back and forth
14 January 2024
Very prompt service
14 January 2024
As I said above Excellent service.
14 January 2024
Fast turn around when they finally received car. Can't fault service received .
14 January 2024
Not satisfied with communications outlined above, or lack of follow through on vehicle check video.
14 January 2024
Uber support was great and the service staff contact was easy to deal with
13 January 2024
Felt looked after and valued
13 January 2024
Our service had not been booked in at the branch but we had received a text message confirming the booking . This was dealt with most professionally on arrival and our car was still done on time.
12 January 2024
Well they do the job very professionally always they give 110 percent plus free valeting after the work has finished so I am very happy.
12 January 2024
As above
12 January 2024
The staff gave information through the day on how they were doing
12 January 2024
Poor communication from service department whilst vehicle was left for running in service
12 January 2024
I believe mark who we seen today was very helpful and understanding helped us tremendously very helpful and did everything we'd expected
12 January 2024
Online video analysis of my car and great communication
12 January 2024
No issues
11 January 2024
Car was ready on time also washed and vacuumed ,god prompt service
11 January 2024
See above
11 January 2024
Would have been a 5 - my only issue was a 3 day wait for an orange warning light to be investigated. In the end it was an oxygen sensor, could you have a Triage system? That looks quickly at what codes come up? Simple to fix or more complex?
11 January 2024
I attended for a recall regarding a faulty component. I arranged the appointment with 7 weeks notice I attended at 8.30am and received a call at 12.30pm saying that the component was not available and I would need to return the next. Poor service!!
10 January 2024
Alison always provides amazing service and goes the extra mile
10 January 2024
There was a minor issue during my recent service appointment, but this was resolved quickly and efficiently without any fuss.
10 January 2024
Very happy, very helpful the lady was, couldn't do a better job, she is really good at her job.
10 January 2024
It was quick and report given at end of service.
09 January 2024
Always informative and helpfull with any problems.
09 January 2024
Very efficient and new their job
08 January 2024
Quality of customer service does not meet expectations you may have for a premium brand
08 January 2024
Even though service was straight after Xmas, they MOT'd car pretty quickly whilst I worked in the showroom (which is always appreciated)
08 January 2024
See previous comment plus the final invoice was same as quote
08 January 2024
Well looked after and kept updated with service being carried out.
08 January 2024
as above
08 January 2024
Great job. Not sure whether the car was actually vacuumed/cleaned inside though...
08 January 2024
staff fully attentive and informative
08 January 2024
Everything went to plan and I was kept updated throughout.
08 January 2024
Read above
08 January 2024
Service lady was first class!
07 January 2024
Missing cap locks for under bonnet areas, mark on windscreen, slight scratch.
07 January 2024
Poor. Emailed the service agent. Had no response
07 January 2024
Efficient
07 January 2024
As above and outcome of the service
07 January 2024
Poor communication, workmanship? To say an expensive repair bill then challenged by me. Resulting in not the problem they alleged
07 January 2024
It was ok. Work was completed but took the whole day, car was also returned without being vacuumed or jetwashed.
07 January 2024
Was kept informed at every point.
07 January 2024
Can't think of anything to be improved on
07 January 2024
Very satisfied easy to drop car off
07 January 2024
Great customer service and easy to book an appointment
07 January 2024
No problems, fabulous service
07 January 2024
No issues whatsoever. A very good experience and a competitive price.
06 January 2024
Efficient, pleasant staff, no problems. Again, would expect nothing less at the price though.
31 December 2023
The attitude and general courtesy from the staff is great. It's not their fault if there is a design issue, but they make it more bearable
30 December 2023
Nothing changes. I wish there was an alternative to Sytner in Cardiff.
29 December 2023
Failed on getting car ready in 90 minutes as quoted
29 December 2023
nothing to complain about
20 March 2024
This is my first New Car and I was made to feel very special. I honestly cannot thank you enough for making my experience a very enjoyable one . All of the staff are very friendly and accommodating.