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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
407 ratings and 252 comments received in the last 90 days.
04 February 2026
David was very professional, polite and extremely helpful
03 February 2026
a most friendly / helpful / informative service from both Sam & Ed, most helpful from start to finish, stayed in contact with updates during the process and very good presentation/handover of the new vehicle
02 February 2026
David was excellent and explained the technical aspects of the new car in a very understandable way. He was knowledgeable and helpful throughout the purchase procedure.
02 February 2026
The staff were exceptional, The sales staff during the purchase, the handover were all excellent
02 February 2026
David explained everything so patiently at our pace giving us lots of advice.
28 January 2026
Mark was very helpful
27 January 2026
Excellent and effortless.Great atmosphere and the Team made it special. A big thank you to Chris,Jenna and Howard for making it special.
22 January 2026
Helpful and friendly
02 January 2026
All was perfect. Apart from a small administrative error with ordered bike rack & new cross bars. I still haven't had them fitted, but all is in hand.
02 January 2026
I was greeted politely and felt appreciated that I was there.The car ordering process was simple, straightforward and everything shown to me, the salesperson did his best to secure a car within a very quick timeframe and so it all went very smoothly
26 December 2025
The team were friendly and efficient
23 December 2025
Very satisfied. Subhan ensured the purchase and delivery process was smooth, professional, and well handled from start to finish.
23 December 2025
Subhan Atif customer service was amazing. So helpful.
21 December 2025
Class and professional service all the way through by Chris and the team!
20 December 2025
Pleasant and friendly
15 December 2025
The service I received at all stages was excellent. The handover in particular, was the best I have experienced, with clear explanations of the features and workings of the X3 which I bought.
14 December 2025
10/10 Service was efficient from start to finish. From sourcing the car, dealing with the finance, arranging for collection, all went smoothly, communication was timely and excellent. Sam was amazing on handover and a fantastic support subsequently
12 December 2025
Plenty of time allowed, no rushing, all questions answered
11 December 2025
Chris was a pleasure to deal with and made the car buying an experience rather than a sale. As a result I have bought the car I want and am very happy!
08 December 2025
Even after we'd purchased the car we were allocated a good hour to be taken through all the car's gadgets and tech before driving it away.
05 December 2025
Mark and Ed were great when it came to the purchase and completing the relevant documentation. Car was picked up within a week of purchase.
02 December 2025
Excellent service all round. Finance sorted out and explained by Ed and sales and handover was very good by Sam at the Cardiff branch. Both very friendly and efficient.
02 December 2025
I was greeted on time and nothing was too much trouble for the Cardiff staff.
02 December 2025
The experience was outstanding and we were extremely impressed and happy with the service
01 December 2025
Excellent as above service above and beyond
01 December 2025
Sub was amazing
29 November 2025
Made my sale seamless
28 November 2025
They explained everything to me that I needed to know
27 November 2025
Coordinating a new car purchase/delivery to coincide with return of a lease car was handled smoothly with regular updates and all the assistance we needed.
26 November 2025
Sub allowed me to pick up the car at a time and day that suited me. He was very knowledgeable. CJ dealt with us for the sale and I appreciated his candour and work to help me get the deal I wanted.
23 November 2025
Everything was great.
21 November 2025
Very curtious and polite. Excellent customer service and patience
21 November 2025
All aspects as expected from BMW.
21 November 2025
So smooth. Easy.
05 February 2026
The whole experience of this service was positive. I was dealt with swiftly on arrival. My car was ready earlier than anticipated - for which I was extremely grateful. The staff I dealt with were all polite, friendly and helpful.
05 February 2026
Easy, quick, clear communication.
05 February 2026
Very satisfied with the way I was treated
03 February 2026
Timely MOT and replace starter motor. Prompt and good service
03 February 2026
Upon my initial enquiry, I spoke to Nicola, who was fantastic. She was friendly and very professional and booked my service, to fit in around my busy schedule. Alex, my service advisor, was great also. He kept me informed and had my BMW cleaned also.
02 February 2026
The service at the dealership was excellent with good clear information.
02 February 2026
Quick, efficient, friendly - loved the video and the report really helpful (especially as I am now selling car)
02 February 2026
The booking process was easy, and the staff professional and courteous. The requested extras weren't done (fuel additive and body shop quote) not critical, it seemed a bit of a rush to get the car ready. Otherwise the service was excellent.
02 February 2026
The service representative was excellent. Great communication and feedback. Very responsive and a credit to the business. I think his name was Oliver.
02 February 2026
Great service
02 February 2026
Always excellent service.
01 February 2026
N/A
01 February 2026
Made very comfortable while waiting for my vehicle, my only suggestion would be to make the waiting experience more like bmw Swansea sytner, as they have a waiting area where you can help yourself to a variety of drinks, snacks, breakfast products,
01 February 2026
Job was done in timely manner. Quoted 2 to 3 hours and was completed just under 2 hours
01 February 2026
Brought my car in for repairs on handbrake and electrical connector and they refused to fix my car because of corrosion on the wires they wouldn't fix handbrake because of that I asked for new wiring harness and was told no they won't touch my car.
01 February 2026
All went ok no hassle check done
31 January 2026
Fixed my issue, lovely
31 January 2026
Quick efficient and reliable
29 January 2026
Confusion over pricing was negative And service agent didn't advise price excluding VAT so shock bill at end
28 January 2026
Video walkthrough provided by the technician Joshua was detailed and not rushed through. Could understand clearly the condition of the vehicle.
28 January 2026
Great
28 January 2026
Excellent support and communication from service team. Thank you.
28 January 2026
Efficient and welcoming.
27 January 2026
The service agent and receptionists were excellent. However the service manager has never responded since an initial conversation regarding two issus that were raised dating back to warranty period.
27 January 2026
Paul looked after me ,sorted out free taxis, car was ready when they said it would be.
27 January 2026
Alison was really helpful along with the engineers who provided quick video update
27 January 2026
Generally good, but I was working in excellent waiting area while service carried out and missed call from BMW to ask if I wanted wheels aligned. No answer when I called back 4 times. Turned out BMW rep who called me was sat yards away. Frustrating.
27 January 2026
Very helpful
27 January 2026
Poor communication regarding issue relating to the car. Was told that information was not passed to the service team (as though it was my fault). Poor handover on collection.
27 January 2026
The guys who dealt with me were good but you are way too expensive on a simple fix of a broken CV boot. Don't expect you get many takers. I refused the fix and had it done by a BMW specialist at less than a third of the quote.
27 January 2026
Recall works were carried out promptly and the car was returned clean and tidy
27 January 2026
Alison Williams kept me informed throughout the service
27 January 2026
Amazing customer service. From start to finish, dealing with Rhodri Phillips and Gareth the workshop controller, and Zoe the Service Advisor, everything was spot on. Kept up to date with the car's progress throughout, and they resolved all issues.
27 January 2026
Professional customer service.
27 January 2026
Good customer service and work completed on time to the expected standard.
24 January 2026
Good communication and very quick turn around to get my car serviced and MOT'd
24 January 2026
Excellent service The lady who rang me was extremely professional and very helpful
23 January 2026
Great customer service, kept me informed throughout the day and any issues that are present.
23 January 2026
Excellent experience, kept informed of progress throughout.
22 January 2026
Danielle at Sytner Cardiff was brilliant. A nice warm welcome with a cuppa coffee and she was really helpful, made us aware of what was being done to the car and also kept me informed. She's a credit to your company.
22 January 2026
Lady on ur front of house was very rude and made me feel like I was an inconvenience
22 January 2026
Excellent prompt service and care
22 January 2026
All done quickly. Useful and quiet area to sit and wait while work done
22 January 2026
Alison was lovely and kept me well informed throughout. I was able to work from the centre during my stay and was continually offered comfort and refreshments.
22 January 2026
The work carried out was good. However your Customer Service left a lot to be desired. I was made to feel that as the car was purchased on The Mobility Scheme I was not entitled to a service from your reception team . The experience was completely dI
22 January 2026
I was disappointed that the report on the service didn't give me the information I required. It didn't tell me if new spark plugs were fitted. I didn't tell me if the recall for securing the wiring loom had been done.
22 January 2026
My car is still broke
22 January 2026
Very efficient & helpful.
22 January 2026
I had to wait an hour for paperwork and couldn't told if my airbags were replaced
22 January 2026
no courtesy car
22 January 2026
Great service, team were professional and on time.
22 January 2026
Demi was very helpful. Service was great
22 January 2026
Kept up to date throughout the service. And coffee and a biscuit supplied when needed .very comfortable waiting area
22 January 2026
Took too many days to complete. What I was told would be a one day job nearly took a week. I'm less encouraged to bring my vehicle for recall again if it will take that long as I need it to commute to work
22 January 2026
Great service, Oliver was brilliant, reception greater attentive, kept up to date through out. Huge let down was that my car was clean but wheels and a wing mirror untouched-disappointing
22 January 2026
It was the first time we had used a BMW service centre before and the service was first class. Well organised, great customer service.
22 January 2026
Communication is usually very good from the centre, however on this occasion I felt the overall service was poor. Serious issues with the vehicle were not dealt with efficiently and overall the attitude was not supportive from a customer perspective
22 January 2026
I keep receiving this email and I had the car service 7 years ago and have since sold it. Get a grip and take me off your database !!!!
22 January 2026
Great experience nice and easy
22 January 2026
Prompt service and efficient and friendly staff.
19 January 2026
Mr. Oliver, my Service Adviser, was extremely professional and helpful. He explained every aspect of the service process clearly and in detail, which gave me great confidence and peace of mind. The level of customer service throughout my visit was tr
18 January 2026
Good service planned and executed
18 January 2026
Car in for two days and problems not fixed has to go back in again
18 January 2026
Good service as always
17 January 2026
Little interaction from service adviser she seemed to busy to talk to customers
17 January 2026
customer service was excellent.
17 January 2026
Staff are always polite and attentive and keep me updated at every step
15 January 2026
Great service, felt fully informed.
15 January 2026
The whole car drop off experience and communication is superb. Makes you enjoy being a BMW customer.
14 January 2026
Perfect
14 January 2026
Excellent service
14 January 2026
Everything would be a 5, but I think you charge far too much for many things such as
14 January 2026
Initially the technician stated he could not repair a simple fault and suggested a new replacement at approximately £350 When I questioned this with the lady managing my car she arranged for it to be taken back to the workshop where the it was sorted
14 January 2026
Wanted to find out situation with my car rang the dealership 5 times on option 3 to be told no one to answer try again later. Eventually went through switchboard to get through.
14 January 2026
Zoe took very good care of me and reception staff were amazing
14 January 2026
Excellent service so friendly.
13 January 2026
All aspects if the work and customer was very good
13 January 2026
Recall on starter motor - Sytner told me they'd ordered the wrong one in because there were two possibilities and I'd have to return when they had the right one for the car. Sytner should have ensured that they had sufficient for each option.
13 January 2026
Everything done as planned, no surprises. Complimentary check is useful reassurance.
13 January 2026
Great service and communication from the team, especially Sophie and Anne Marie.
13 January 2026
Polite and efficient staff. Travel arrangements made while the car was being examined.
13 January 2026
Ease of car dropping off and friendly staff Would have been 5 stars but had to wait 40 minutes when picking car up even though I had a telephone call to say it was ready to pick up and to make my way to the dealership
13 January 2026
All good
13 January 2026
My issue with my car was fixed and I was given a courtesy car free of charge whilst I waited for my vehicle to be fixed.
13 January 2026
Service team are very helpful
13 January 2026
From the initial booking to picking the car back up was seamless, every single person I had interaction either was super helpful and polite and friendly. Oliver who was my main point of contact was exceptional.
13 January 2026
Excellent - Sytner Cardiff continue to provide a top service. I was kept fully updated throughout Alison Williams my service adviser and her team particularly Claire were very efficient and effective.
13 January 2026
The visit cost more than was expected, I had to take the car in because of a recall, I had to ring for an update and took 2 days longer because BMW didn't have a fuel line clip in stock.
13 January 2026
Professional prompt service
12 January 2026
Prompt and up to date service.
12 January 2026
Thank you Oliver Williams for looking after me and my car, very satisfied
11 January 2026
Excellent communication & customer service.
09 January 2026
Professional polite and kept us informed on progress
09 January 2026
Alison was brilliant, kept me informed regularly throughout the process. Whoever cleaned my car this time did an amazing job compared with my previous visits.
09 January 2026
Your assistant Alison was very helpful and professional Unfortunately the car was primarily booked in for the recall . A new starter motor. When I arrived I was told the stater motor was not in stock This is poor
09 January 2026
Excellent service
07 January 2026
Professional staff. Good customer service.
07 January 2026
Thoroughly professional and kept me informed throughout.
06 January 2026
Caring staff, friendly atmosphere, completed my repair as required
06 January 2026
2 Receptionists 5 stars. Technician 5 stars Meet & great, never seen her at all.
06 January 2026
Brilliant
06 January 2026
First rate customer service from all Involved
06 January 2026
People good, progressional & welcoming. Prior to my service I reported a rear tyre warning & loss of pressure. When I picked up the car, I was told all was okay and the tyre was fine. They had inflated it but missed a nail!
03 January 2026
Great service (Alison Williams in the Cardiff Service Team is excellent). See prices comment above.
02 January 2026
As above. It's several levels above an experience you would get in a normal dealership/garage
02 January 2026
Perfect experience provided
02 January 2026
Great service by Alison, who kept me updated on the progress of my service and further repair.
01 January 2026
Seamless support
01 January 2026
Everything was done as promised
01 January 2026
On time and efficient
01 January 2026
Very happy. Handled really well.
01 January 2026
Great. Howard and Bethan were quick at replying and sorting the car for me.
01 January 2026
Car returned cleaned good info video during MOT. Was dealt with excellently by Alison
29 December 2025
Completely satisfied.
28 December 2025
Very friendly & efficient service, which was expedited at my request without any issues.
28 December 2025
Professional and personal experience from the team.
27 December 2025
Took much longer than expected, the quotation was incorrect and the replacement part has cosmetic damage.
27 December 2025
Only downside was the cost!
27 December 2025
Very upsetting with the experience we encountered both myself and my wife. We both felt let down and eventually walked away loosing both interest in this dealership and our £99 deposit.
27 December 2025
Clear advice throughout the time the car was there.
27 December 2025
Lack of updates, was me having to chase the status of the repair. Had to miss a day of work due to no replacement vehicle.
27 December 2025
Ricci very helpful. Work completed promptly and price as expected.
27 December 2025
Very helpful and welcoming staff that made the process simple and enjoyable
27 December 2025
Very pleased with the work and customer service.
27 December 2025
Great service advisor
27 December 2025
Well informed at all times
21 December 2025
Would have been a 5 as someone was supposed to ring back but never did.
18 December 2025
Consistently good service
18 December 2025
Kept informed of the process
17 December 2025
Courteous and efficient. Car booked in at a day and time of my choosing. Service carried out with video report. No problems at all. And there is plenty of parking at Sytner.
17 December 2025
Having had 2 BMW's in succession I have always had them serviced by Sytner Cardiff. If I was dissatisfied in any way I would have had them serviced elsewhere.
16 December 2025
Work carried out in time quoted Car was washed and cleaned inside good for me as I find it hard to find time to do it myself ??
16 December 2025
Consistently excellent
16 December 2025
Very satisfied but the software issue is awaiting an upgrade.
15 December 2025
The service provided was excellent
15 December 2025
I could have done without the service video Bit gimmicky!
15 December 2025
Great service from Admin and Technical Teams
15 December 2025
Rhodri Phillips communication skills where excellent . through out the whole process
14 December 2025
Very prompt
13 December 2025
Ricci was very professional, informative and clear
13 December 2025
Will never use bmw again.
13 December 2025
Very courteous staff
11 December 2025
What was a ten minute job replacing a bonnet spring turned into three days and cost me hundreds in train fares to London because I didn't have my car
11 December 2025
Be cause I always get good service no problem at anytime so that is why I am very please of the services I receive from the time I started to come in for services in this centre.
11 December 2025
Car was booked in for a 90 minute, while you wait appointment. I waited for almost 4 hours. No apology. In fact the service had been completed, including test drive, 30 mins before me getting my vehicle back.
11 December 2025
The response to the above was very good and people were apologetic and things rectified quickly, including a complementary AC service (i think although no paper work confirming).
11 December 2025
Again good service
11 December 2025
When I got my car back the tyre had been pinched by a screw whilst the car was being serviced. I did see an orange light when I picked up the car which was showing some lose of air pressure, but I left and next morning I had flat tyre. BMW did not ac
10 December 2025
Great service and completed quickly as staff new I was pushed for time and made extra effort to complete
08 December 2025
Happy with the service received.
08 December 2025
service from service department was good, however it was expected that a test on the windscreen washer would have been carried out as light kept coming on. (apparently this was not communicated to the service team by the sales rep).
08 December 2025
Excellent
08 December 2025
After collecting the vehicle, I drove approximately three miles before it began to splutter and entered safe mode, limiting my speed to around 36 mph on a busy dual carriageway. A drivetrain warning light appeared, and I limped back to Sytner.
07 December 2025
Outstanding service.
07 December 2025
Staff were great and friendly/helpful. See below.
07 December 2025
I think the time taken for the level of work required was excessive
07 December 2025
Great service and communication throughout
07 December 2025
Excellent service
07 December 2025
The service at Sytner is excellent. In particular, Alison Williams is a very experienced and diligent service advisor who goes out of her way to ensure customer satisfaction.
07 December 2025
Everything was easy
07 December 2025
Process is simple...was kept up to date
07 December 2025
As above.
06 December 2025
As above they managed to not and service given that the booong hadn't pulled through into their system as I'd booked online.
06 December 2025
Very well communicated does what it says on the tin Great service Department.
06 December 2025
Great video explaining checks and work completed accompanied by attentive service by the team inside the dealership.
06 December 2025
Great efficient service and pleasant waiting area.
06 December 2025
It's alright for me.
06 December 2025
See above but at least a manager phoned me to try to sort the problem and that was at 7.30pm
06 December 2025
Perfect device
06 December 2025
straight process
06 December 2025
Very helpful and great environment
04 December 2025
I could not have asked for anything more.I brought in my own vehicle and my fathers and Oliver Williams and the team managed both perfectly.
04 December 2025
As above.
02 December 2025
Happy with the service
02 December 2025
Very friendly,efficient
02 December 2025
MOT completed and the car cleaned within the allotted time
02 December 2025
Completed effectively and I was kept informed of progress.
02 December 2025
As above.
02 December 2025
Rhodri was very helpful & kept us in the loop regarding the progress of the repair
01 December 2025
Good service but very pricey for a basic service
28 November 2025
Reasonable price for the larger oil service and vehicle check of which I was advised in advance. Alison sent a very detailed CITnow video promptly and we agreed a future replacement for brake pads. Good forward planning.
27 November 2025
Overall attitude of parts department no communication and no money back as of yet
26 November 2025
I paid for a diagnostic that I didn't receive. They just got so far and abandoned it!
26 November 2025
Very professional
26 November 2025
personal and professional service from Danielle
26 November 2025
No complaints at all , all aspects great .
26 November 2025
Staff are friendly and explained every step in process from dropping car in to arranging seating to work on laptop whilst providing refreshments
26 November 2025
Rickey the service manager was extremely helpful indeed.
26 November 2025
Because it's what they do.
25 November 2025
Very helpful. I came in on off-chance because wiper arm needed adjusting. Lady on reception very helpful. Engineer inspected car and booked me in for following day. On arrival, Anne Marie (?) was very helpful. Ricci also very efficient
25 November 2025
Clarity of communication and friendly atmosphere.
25 November 2025
Everything has been resolved as expected; good communication.
25 November 2025
Minimum waiting time and overall the experience was very good with plenty of coffee on offer.
25 November 2025
No Communication with me all day.
25 November 2025
I was kept informed of what was happening all the time.
25 November 2025
As before it was on time and excellent
25 November 2025
Very attentive.
25 November 2025
General low customer service
25 November 2025
Great service
25 November 2025
Alison was absolutely brilliant steering me around and informing to what was happening a definite asset to BMW
25 November 2025
More often than not there's a problem with this dealer. The actual recall replacement went fine but was VERY disappointed with the blatant feedback solicitation from Alison Williams (Service Advisor) in subsequent follow up call. NOT ACCEPTABLE
18 November 2025
As stated before excellent service
17 November 2025
No problems
13 November 2025
Easy to book. Checking in with me day before service. No issues on the day
13 November 2025
All work completed on time and I was kept informed of the progress. Not a Synter Cardiff problem but I was mistakenly booked into Coventry branch when I phoned to confirm my booking.
13 November 2025
Fully informed throughout of all work required and pre-authorisation obtained for work.
12 November 2025
I was informed throughout my stay on the progress, given a meeting room to work in and provided with coffee and water
12 November 2025
Everything was spot on,very helpful staff.
12 November 2025
Great service, professional, comfortable waiting area, great maintenance undertaken
12 November 2025
I'm hoping they have sorted the problem
12 November 2025
as outlined
12 November 2025
Kept me informed throughout the process
12 November 2025
Communication could have been better! Had lots of communication about completing the survey but not so much about the progress of my car whilst it was in for two weeks .
12 November 2025
From booking in to paying the bill everything was good with updates on inspection and progress. Car valet was 5star
12 November 2025
Carried out all what was needed
12 November 2025
All situations were taken care of in every way
12 November 2025
All work was carried out as described. Unfortunately i was informed the work to be carried out was that which could be waited for, this did not turn out to be the case and work ran into the following day, i was not furnished with a courtesy vehicle.
FIND Sytner Cardiff BMW
Address
- 285 - 287 Penarth Road, Penarth, Cardiff, CF11 8TT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 029 2055 0300
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
Address
- 285 - 287 Penarth Road, Penarth, Cardiff, CF11 8TT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 16:00
- Sun:CLOSED
Phone
- 029 2055 0300
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
Address
- 285 - 287 Penarth Road, Penarth, Cardiff, CF11 8TT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 029 2055 0300
Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd
04 February 2026
Mark and Edward were extremely helpful with our new purchase. They are both very knowledgeable and informative and, if they were unsure of the answer to our question, were not afraid to seek help from a colleague. They are a real asset to BMW.