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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above .it is a very efficient service .My last contact was for a recall check .Hassle free communication.Courteous staff

Service

Easy going, couldnt do enough to help me

Service

Friendly efficient staff to make everything as easy as possible

Service

Excellent service

Service

Kept informed and job done

Service

I was advised that it would take approx 90 mins but took an hour longer. Part of this could have been because I asked for the tele servicing contact number to be changed in the car but the main gripe was that I wasn't given any update on the delay.

Service

Great service!

Service

good experience friendly

Service

The work was completed, on time with the minimum of fuss.

Service

The car was serviced, a video of what was done was sent .

Service

Came in originally for an MOT I forgot to add that the I drive kept switching off and on, got in contact with Alison who kindly got the problem sorted no problem at all

Service

I recently bought a 2008 BMW 6 Series Convertible from a non BMW franchise....your service manager Chris Mctiffen offered to conduct the full 140 item check for a small charge......this provided me with the assurance I needed on Service condition

Service

The car was booked in for MOT but service engineers discovered all discs needed replacing.......this attention to detail is very reassuring

Service

As above kept waiting for two hours after alloted finish time

Service

Buying the car was positive but generally dealing with service staff and others when queries have arisen has been a friendly experience.

Service

Great support from Alison Williams, timely delivery of service, and accelerated completion to allow for hospital appointment

Service

The work carried out was first class as always

Service

The service I received was excellent and the work was completed on time with minimal waiting time.

Service

The service was completed on time and as promised

Service

The gentleman who spoke with me and sorted everything was superb

Service

staff always helpful and informative

Service

Car was in at specified time, and I received early call to say car ready.Clean as a whistle

Service

The service was poor. I was left waiting for over 45 minutes with my 3 year old child, until I had to explain that I need to leave to be at another appointment.

Service

No problems experienced on this visit.

Service

On this occasion the car was dirty inside. With it being white / cream leather there was some dirty black patches on parts of the interior. Easy enough to clean off but still.

Service

My one problem is that I was advised that my left rear brake pads were worn to 4mm whereas the right side were 7mm. The fronts were fine. I was advised to change the left rear pads only in a couple of months and that everything is working perfectly

Service

Everything about BMW and the Cardiff centre is quality

Service

Despite previous comments, camera system left disconnected and seats pushed to the rearmost limits. Was told car was ready for collection, even though fault asked about, diagnosed and included on job card had not been fixed. Very high prices.

Service

My problem was dealt with quickly - (a query re front near-side wheel after hitting a massive pot hole near Cowbridge I had only taken possession of the car about 6 days previously ) Could have done with quick lesson on how to drive automatics!

Service

As above

Service

I run a very successful ChipsAway Franchise in Cardiff for 9 years, so I will repair the damage myself. rather than bring it back. Overall it was a very poor experience for me.

Service

Booked in for a 1st birthday check up for the car. Got a friendly call to arrange and reminder near the date for the check up. Arrived a little late on the day but still managed to get the car back in good time

Service

Only minor issue back seats weren’t cleaned after having a valet

Service

Found the staff extremely friendly and helpful.

Service

The whole experience was wonderful, answered all my questions and kept me informed at all stages.

Service

It was easy to book . Accommodated my timings . And it was quick

Service

waiting times for vehicle was excellent and also kept informed of progress

Service

Visited purely to have sat nav updated, as that couldnt be done in the service received previous week. I was then surprised that the dealership had done a courtesy check on the vehicle - which I neither requested nor was necessary.

Service

I was asked if I would like my vehicle valeted on collection, to which I responded yes!On collection of my vehicle, the external was not completely clean, and the internal had only had carpets hoovered nothing else.

Service

All work completed to time or in advance of expected time despite late arrival at centre due to exceptional traffic.

Service

Always good service and bar always cleaned throughout

Service

Excellent

Service

Alison Williams was extremely helpful in fitting in the follow up MOT at 8am the next day after the car failed its MOT . The replacement part arrived early on the second day and was then fitted. The car passed its MOT and we drove to London.

Service

Anne was great, excellent customer services and went above and beyond to make sure my service was completed.

Service

Service was completed ahead of schedule, and the video summary is a brilliant innovation.

Service

Nothing to complain about

Service

Better than our previous service experience which was awful. This time, the people we dealt with treated us as customers whereas last time we were an inconvenience.

Service

Rude staff at the service centre. Not empathetic

Service

Took around 3 hours when I was told it would take 2 hours but overall I wasn't too bothered with this.

Service

Price was good for the alignment and car is better now. Car was nicely washed and cleaned. As above , Ann’s customer service.

Service

The staff were great, helpful and very friendly

Service

Prompt & efficient servicing and was kept informed of progress as we waited

Service

Staff empathy and consideration

Service

Normally completely satisfied. Usual personal handover of the car didn’t happen this time. Also a few scratches on the bumper after the car was washed. Only noticed when I got home

Service

I have used Syntner in terms of sales and service, and find the staff and service to be first class and very customer focussed.

Service

Excellent service from start to finish.

Service

The case was ultimately resolved to a somewhat satisfactory level given the circumstances, however communication with service staff was limited and difficult to get hold of leaving me unaware of what was going on.

Service

See above answer generally good but feel not as good

Service

Simple service undertaken with no hassle.

Service

DID WHAT THEY SAID ON TIME.

Service

Great Service and customer care

Service

I was sent a video from Mr Alex Clode-Steer of underneath my car when I was told everything was fine with the exhaust. 4 days later the exhaust broke into 2 separate pieces while I was driving to work

Service

As I have said earlier a very professionally run dealership.

Service

Not helpful

Service

Faultless from start to finish.

Service

Greeted with courtesy. The car was ready as promised and well- presented.

Service

fast and efficient

Service

Work was carried out to a high standard as always.

Service

Long time for car to be repaired, asked for a final price on phone and was given an incorrect figure. I have a 550i and was given a mini as a courtesy car.

Service

Self explanatory

Service

Problem (a very small one) sorted out While u Wait at no charge (car only a few months old) and washed and valeted too

Service

Completely satisfied customer

Service

Nothing was too much trouble, great service.

Service

Good service and communication

Service

Dealt with personably and quickly. Good communication throughout

Service

All of the staff are extremely professional and treat me with respect.

Service

As above - great personal service

Service

Very Pleasant and efficient staff to deliver the service without being over bearing

Service

Same reason as before, wasted an additional two hours waiting for the car

Service

Could not have asked for more.

Service

The whole experience of MOT and full service was a dream from start to finish.

Service

A week later the same fault this is 3 times now with the same issue costing me a 60 mile round trip I have email a picture of the fault to a member of your team Alison

Service

Lack of courtesy car when my car was kept longer than expected, this caused me to take day off work to pick car up

Service

Always treated well and the service completed promptly

Service

Excellent start to finish

Service

very efficient

Service

Finally after 5visits they seem to have cured the door seal issue

Service

Reminder service due; booking car in was easy and another text reminder pre service; friendly and helpful reception and member of staff who dealt with my booking. All completed on time.

Service

The receptionist was extremely helpful

Service

As described above. The issue was fixed immediately, with no quibbles.

Service

All staff that we spoke to were very professional

Service

Really pleased with the whole experience from pre-purchase to after sales care

Service

The time it took to do the work should have been 90 minutesIt took closer to 3 hours

Service

Adrian attended to problems excellently.

Service

Ryan did an excellent video of underneath my car - a feature I had not expected,

Service

Polite staff and professional.

Service

I didn’t like the sales assistant trying to sell me additional products that weren’t necessary

Service

Warranty work carried out without fuss

Service

Very satisfied with the dealer - less satisfied that it took 2-3 weeks to get the part I needed

Service

Structured feedback with no pressure sales

Service

Really liked how the service was filmed

Service

Plolite staff and pleasant waiting facilities

Service

The reflects the manner in which I was dealt with and treated by the staff which was very good, my only feedback will be for the staff there to avoid tech jargon, which could leave one confused but agreeing because that is the way it is?

Service

Friendly service and booked in on time.

Service

The Service Agent who dealt with me was excellent.However, although the brake issue seemed to have been resolved for the first few days, this has since returned.

Service

Reception staff were very welcoming

Service

Overall we are very happy with Sytner BMW!

Service

I had go request transport into Cardiff city centre anx back which has always been offered in the past. The service record was just handed to me and not explained. The usual attentiveness from service representatives was lacking.

Service

Very accommodating to an immediate problem with my vehicle which they resolved that day.

Service

A highly professional team who really looked after me and, I am sure, my car, when in for service

Service

The idrive on my car crashed while an update was done to the software I live 50 miles away and a hire car was provided for me to get home , a driver was sent with my car the following day

Service

Efficient operation and friendly staff

Service

Technician reported uneven wear on the rear nearside tyre of my vehicle, which seemed excessive compared to the offside tyre. When questioned, the dealership could not give a comprehensive answer, just to say it could be down to tyre pressure?

Service

Service was completed satisfactorily but took longer than expected without explanation

Service

Dealing directly with the branch doing the work I get exactly the attention I want...........every time. SOOOO much better than a while ago when everyone talked AT you not TO you. NOW "perfect".

Service

Excellent Service Support

Service

Issues fixed, courtesy car supplied. Quick and efficient service.

Service

Being at the BMW centre is all part of the great experience of purchasing a BMW. Staff are courteous and go out of their way to make the customer feel special. The salesperson I dealt with made sure I was informed at every step of the process.

Sales

Ansewred all questions with professionalism

Sales

The purchase was straightforward and the delivery time spot on.

Sales

The whole experience was very easy and I was made to feel relaxed. I was delayed in traffic when I came up for a test drive; Edward Philips stayed late for the appointment and most importantly his welcome and friendly made me completely at ease.

Sales

Lee Downes started the sale and explained everything we wanted to know. Mark James took over made the the rest of the process very easy.

Sales

Love it

Sales

Everyone very polite , served great coffee , never kept waiting too long, just made to feel very welcome. Again must mention Richard Gardiner a great ambassador for the BMW brand. Polite, charming, knowledgeable without being too pushy or overbearing

Sales

Quick and efficient

Sales

Very satisfied with every step ed contacted us throughout the entire process excellent customer service skills

Sales

0.5 marks down from 5 as my car did not include the sat nav software that it should have and I have not been contacted about this since - still pending

Sales

From the moment I went in to.showroom it felt like a 5 star treatment

Sales

The sales executive, Richard Gardiner, ensured that the whole experience was pleasant and stress free.

Sales

Very good personal service from Jenna Sloman and Richard Gardiner

Sales

Easy to deal with. Always accommodating, patient and quick at responding on questions or issues. Nothing to fault. Completely satisfied.

Sales

Edward at Sytner, Cardiff was a most likeable and easy person to deal with.

Sales

very good communication throughout

Sales

Salesperson was excellent - informative and supportive

Sales

The overall service I received was wonderful especially the sale consultant Edward Philips from the Cardiff Branchin addition the level of after care was also wonderful

Sales

I picked up a brand new car that had a layer of dust. When I mentioned this Dave very quickly got this sorted

Sales

A smooth experience

Sales

All staff on site were excellent at all times, from the lady who welcomed us and knew my name through to Edward and his colleagues.

Sales

Brilliant

Sales

First few people we met and spoke with had the attitude and mentality of a back street garage

Sales

Great customer care. Dave kept I touch with updates during the order process. Nothing was too much trouble.

Sales

I found from the moment I stepped into the showroom we were treated like we were the only people there. Dale was fantastic, very caring and he completely understood what I wanted and nothing was to much trouble. I would definitely recommend bmw

Sales

I got the car i wanted at a good price

Sales

Kept us informed at all times

Sales

Always well informed

Sales

9 out of 10 for responding to phone calls and emails.

Sales

Again the service I received from Mark.

Sales

As stated in No1

Sales

My car was perfectly clean and well presented in the showroom plus the staff made me feel so special on the day

Sales

Can't fault the service received.

Sales

Mr Mark James left no stone unturned!

Sales

Knowledgeable staff, easily understood. Delivery on time.

Sales

only 1 fault - every other new vehicle we have purchased over the years have always has a bouquet of flowers given as a small gift but not BMW.

Sales

Because it went smoothly

Sales

Informative

Sales

Salesman Edward Phillips was excellent

Sales

Its why we keep coming back.

Sales

I did place a request on the website for a test drive but got no response. However, I then got contacted about how it had gone. By then, we had been in to the Cardiff garage and placed an order

Sales

Sales staff were very courteous and helpful when dealing with myself during purchase of car.I have marked down to very satisfied because when I took delivery of the car, I felt that the preparation of the car was not up to 'showroom standards'.

Sales

Sales team were good in the sale and delivery or the car

Sales

From the time u walk in u fell at easy and no prusure

Sales

All about the people. Richard was superb, I know I can be hard work, but nothing was too much trouble! Didn't have to wait at any point. Maria was so friendly and chatty, Jenna great with finances.