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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Issue was not picked up in pre warranty check, and most likely caused as a result of the oil change service completed by yourselves. Worried that if I hadn't have gone else where for the MOT if it would have been picked up at all.
Work was done to a high standard, I would of given a better score if there was a courtesy car available, however I was told if I wanted one I'd have to wait until may to book my car in, which was no good to me because the breaks needed replacing
Car was booked in for replacement disc pads on front wheels. On completion of the work and when collecting the car it failed to start. Car had to be left at dealership for nearly one week. No communication during the period.
Great customer service - no complaints
Simple process, uncomplicated and fully satisfied
Very satisfied. As an owner interested in maintenance I would have liked the mechanic or service manager to have gone through the post-service paperwork with me. It was done through the reception desk who can only pass on what is written down.
I booked in for a aftercare and service over the telephone via head office to be told on arrival afterchevk care couldn't be completed When I bought the car I was advised that they would pay for 4 people golf at Celtic manor for this not to happen
I gave an alternative number to be contacted on when the car was ready, but you still called the incorrect one. I had to call the centre to find out if my car was ready. Also see question 3 comments.
The car wasn't valeted or even washed. They just changed some filters. Then when I picked it up they couldn't find it. We walked around both car parks for 10 minutes pressing the alarm button trying to find it. It was parked off site.
Other than help given by one of your service agents (Simon I think), my review would have been completely dissatisfied. - MOT and recall not completed in 1 day and not kept informed - multiple calls made with no ring back (other than Simon).
I was told to wait in service reception but the person forgot about me so I had to experience a longer wait than was necessary
Oil drain inspection cap was nt done up which required squeezing under car to reposition it!
Everything was undertaken efficiently and the car returned to me with a detail of the work undertaken. The car was cleaned inside and out too!
I had to contact them to find out what was happening on both occasions.
I was told during sale the gap payment was free as a weekend special, upon signing the contract a couple days later the BMW finance guy told me I'd have to pay £500 for it, then said he'd do me a special for £300.
Service completed promptly.
Nothing to find fault with
Lies, un prepaired to hold their hands up and admit Fault. Unprepaired to offer good will and when they so say do its masked and costs to have. Woeful
My service and recall were dealt with very quickly and efficiently
We recently had to complain to the manager at Sytner Cardiff because there was very poor communication about a service and MOT test in late February.
My M140i Shadow Edition is my pride and joy. I think it is fantastic. However I brought it in as I was unsure of a "clonking" noise from the brakes (which turned out to be nothing more than the floating callipers) and a software update.
For me the whole thing is about convenience and ease of organising - the staff at Cardiff Sytner are very good at making this happen.
Staff were courteous, polite and nice people to talk to .
After making complaint and still on going. Service Manager sorting out. But still pending.
Car was in far longer then I was previously told which caused massive incoviences for myself. Even though the car was in for this amount of time a fault that I specified wasn't even addressed and no apparent improvements are noticeable.
Simply because there was nothing to compain about.
Speedy service very helpful Greta updates given to me
Alwa6s waiting overtime for service and Mots. Average waiting time for a service 3.5 hours. Mot all day. Lexus and Voltwagon garages much better turnaround times.
1.delivered the car back to me with one of the 4 wheels loose. 2. Had forgotten to repair a fault I had mentioned upon my arrival and made me bring the car back to repair. 3. Bumped my car and had to leave it with them for a week to repair.
They helped me find my dream car
Very efficient, very helpful with the (so far) routine requirements of caring for my car. I hope it will continue as and when I encounter a problem.
To slow doing service
Clean car and video of service
On collection car was covered in bird droppings when we eventually found it. Appeared to be the only people who didn't get their car handed over outside. Attitude appeared to be that we had not paid for the rapair, considering it was an on going issu
[see earlier comments - this follows directly] wrote the Requirement and Specification behind the software system - totally ignoring the functionality NEEDED to give the level of service CUSTOMERS expect. AND..same issue caused problems at checkout..
Staff helpful and service drop off and pick easy
Oliver Gould was very helpful and knowledgeable.
Level of service was good, staff efficient, work carried out to time, communication with me excellent
Staff where great
Excellently cared for in all aspects by the service adviser, though wifi didn't work and the customer area was cold.
i did not think service advisors were suitably qualified
Very friendly and efficient service.
No call back. I specifically requested contact due to damage to the vehicle on my last visit (when I also didn't have any follow up contact)
Easy booking process, great location
Good customer service. Phoned me beforehand
I was kept waiting longer than BMW estimated. I was told that things were busy but I don't think I should have been booked in if BMW couldn't service my car within the time estimate I was given over the phone. Still, the service was fine
It has taken Styner Cardiff 2 weeks and counting to undertake a simple insurance repair. Service has been appalling.
I took the car in, got a call a few hours later to say it was finished and I picked the car back up again. No fuss at all.
Ann Henry was very good in dealing with the service to my car and the various questions I had.
I booked a fast track oil service which was timed for 90 minutes; it took over two hours. I would not have minded except the waiting area was absolutely freezing with no heating in the area apart from two oil filled radiators - pretty useless.
Engaging and rigorous person booked my car in politely and treated me like a human. This is a massive step up from my previous experience (with a different member of staff).
Customer service agent was very pleasant and resolved all our issues
Left waiting a long time for our allocated member of staff while they were seeing to other customers in all visits. Do not think allocating specific staff to each customer offers most streamlined effective customer service.
Wait to collect my car . Battery must have been disconnected at some point as clock was wrong - wasn't notified .
The staff are so efficient, pleasant to talk to, helpful in every way. My only wish is that the location is different so that leaving the site would be less difficult.
clean comfortable surroundings, polite and helpful staff. Parking can be problematic
Well organised Good communication and quity service
Very good customer care and efficient servicing
Late being attended to.
Anne Harry is a p,erasure to deal with and always looks after me well.
Feedback. Answered queries to me satisfaction
Having a full service package I would expect a full valet for a full Service.
The service was good but not on time keeping
The service is very expensive, and to rub salt in the wound I was charged £2 for a screenwash top-up on a £400 service. I would have thought a minor item like this would be rolled in with the overall price, it was like Sytner were after every penny
Only issue was the cleaning of my car, It was dirty when I dropped it off when I picked it up it had been cleaned but with dirty patches on the doors, front bumper and back bumper as if missed by the sponge. Shame really as other services were great.
I was able to speak to the tyre technician on my first call and an appointment was offered to me immediately. In effect the work was completed within 48hrs.
Service com-leted while I waited in 1.5 hours.
It is a total nightmare to book your car in quickly with a replacement car. I had a coolant issue with my car last month. I was told by Sytner that I would not be able to book the car in and get a replacement until March. Unacceptable
Ann, the service coordinator knew exactly what was happening and kept me updated at all points of the service interval
I didnt receive my vehicle status video as normal and also the service department disconnected my dash cam and left the wire hanging. The valet wasnt up to your normal quality and my mats were left very wet.
I signed up for a quick service,90 minute s and had to wait for 2 1/2 hrs .
Due to the time it took for mot and work to be done see below.
Because they organised me a hire car. They were all very friendly and professional. Finally a problem was diagnosed with a wheel caliper and it was resolved quickly. I must commend Sophie Gibson who dealt with me. Welcoming and professional well done
Good helpful staff
No problems arranging service and contact made during service
There are several service staff booking cars in each with a list, now you have to wait for your person to be free, previously it seemed they would book in other peoples and act as a team which reduced waiting times.
There was a delay but it was explained to me and remedied.
Booked into while you wait service which was delivered at the promised time.
When the colleague was finally ready to give me my car he struggled to find where my new key was, and then when he brought the car to the front an AA truck blocked the exit for 10 minutes. Finally he left your tracker on my bunch of keys.
Service was very slow, not the 90 minutes as promised. I was told the delay was due to a fault with my car which was being fixed - the individual then told me this was a mistake, and there was no issue with my car, just that they were busy.
Frankly, I did not expect the problem for which I was taking the car in to be attended to so quickly. The speed and efficiency with which it was treated were exemplary
As above. Very poor experience
Happy, car cleaned also a plus !
Always a very friendly environment.
The MOT took a long time.
Very relaxed customer service, good communication
Efficient and friendly
As above, myself and the sales consultant didnt know what the software upgrade was and the boot was not vacuumed, alhough the rest of the car was cleaned
Requested price to make good scuffed alloys on both booking my service and again when I dropped my car off and they forgot despite having my car 24 hours.Detail of service packages when booking my car in not mailed to me. Had to chase multiple times
I was satisfied with the majority of the service experience however it took much longer than I was informed it would.
Greeted by very pleasant staff.
Nothing was too much trouble , Ann Harry was excellent
Customer service at Sytner Cardiff was excellent - Tom Morgan was our contact and he did a wonderful job of keeping us informed at all stages. We are very happy with our experience.
Excellent service from Ed Phillips
Superb all round service levels thank you.
The sales executive gave excellent service every step of the way.
Damage to the car when picked up. Also not convinced the autoglym product has been applied
I would not have purchased the car otherwise
Polite and easy to deal with. All members of staff were helpful.
All to date with no issues and no surprises.
Process was easy from start to finish
All advice was helpful and constructive
Smooth handover of part exchange car and taking over new one. Richard Gardiner was very helpful as the sales executive
Sales person knew every detail of the car being purchased and had an excellent friendly manner.
Again, sales executive Dale went above and beyond at each stage of process making it an enjoyable process.
Everything was as I expected having bought all my Cars from Sytner or the Companies they took over.
Apart from a few small issues at pick up and the initial wait when I went to inquire about the vehicle and the lack of forthcoming of what they add the total package and the price each item is. They were very good
Everything was made a simple and easy as possible throughout the entire process
They were really pleased for me, showed me everything I needed to know and even drove it out of the showroom for me as it was a tight fit, so I was doubly pleased.
As Ive said the customer service with the sales guys was the best Ive had and even better than my last purchase 16 months ago.
The young salesman showed enthusiasm and professionalism. He kept me informed as the car was being produced and arranged for a delivery on Christmas Eve. Handling of paperwork was efficient and explained very clearly.
Edward maintained communication with us throughout the process.
Edward was So professional and very helpful
No let downs! Sales and vehicle 100% satisfaction