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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Due to the time it took for mot and work to be done see below.

Service

Same again

Service

I signed up for a quick service,90 minute s and had to wait for 2 1/2 hrs .

Service

Because they organised me a hire car. They were all very friendly and professional. Finally a problem was diagnosed with a wheel caliper and it was resolved quickly. I must commend Sophie Gibson who dealt with me. Welcoming and professional well done

Service

Good helpful staff

Service

No problems arranging service and contact made during service

Service

There was a delay but it was explained to me and remedied.

Service

There are several service staff booking cars in each with a list, now you have to wait for your person to be free, previously it seemed they would book in other peoples and act as a team which reduced waiting times.

Service

Booked into while you wait service which was delivered at the promised time.

Service

When the colleague was finally ready to give me my car he struggled to find where my new key was, and then when he brought the car to the front an AA truck blocked the exit for 10 minutes. Finally he left your tracker on my bunch of keys.

Service

Service was very slow, not the 90 minutes as promised. I was told the delay was due to a fault with my car which was being fixed - the individual then told me this was a mistake, and there was no issue with my car, just that they were busy.

Service

As above. Very poor experience

Service

Frankly, I did not expect the problem for which I was taking the car in to be attended to so quickly. The speed and efficiency with which it was treated were exemplary

Service

Excellent

Service

Happy, car cleaned also a plus !

Service

Always a very friendly environment.

Service

As above, myself and the sales consultant didn’t know what the software upgrade was and the boot was not vacuumed, alhough the rest of the car was cleaned

Service

The MOT took a long time.

Service

Requested price to make good scuffed alloys on both booking my service and again when I dropped my car off and they forgot despite having my car 24 hours.Detail of service packages when booking my car in not mailed to me. Had to chase multiple times

Service

Efficient and friendly

Service

Very relaxed customer service, good communication

Service

I was satisfied with the majority of the service experience however it took much longer than I was informed it would.

Service

Greeted by very pleasant staff.

Service

Nothing was too much trouble , Ann Harry was excellent

Service

Very pleased

Service

Despite a slight hiccup when booking in the vehicle for service, the car was serviced quickly as requested at drop off. The extra 0.5 would have been achieved if the vehicle had been booked in for the correct time as requested before the appointment

Service

Staff were really helpful. I was running late and Alison Williams was still there following closing time and didn't make me feel hurried when handing the car over to her.

Service

very good service.

Service

Carried out MOT but forgot to carry out brake service. 2nd visit required.

Service

Good communication, realistic time frame to complete checks and friendly service .

Service

Staff always friendly and helpful

Service

Car cleaned as well

Service

The staff at Sytner Cardiff were friendly and accommodating. Respectful and well briefed. No courtesy car was offered or even mentioned when the service was booked and keys dropped off and left when the car was brought in. Or a lift back to the city

Service

They kept me fully informed throughout.

Service

As above. Could improve proactiveness of updates to progress as we had to chase these

Service

Service was excellent but as stated above was disappointed

Service

I've been back 4 times with the same issue. This consumes a lot of time and effort. That said, service adviser was helpful in resolving my faults each time and deserves praise.

Service

Easy and accommodating

Service

As previously stated.

Service

I had a winter check which was thorough.

Service

Good

Service

I felt well looked after as a customer, my service advisors were down to earth and practical as well as having a great sense of humor. They even had great biscuits.

Service

Work to fix the screenwasher blockage was completed but they forgot to fill the screenwasher tank afterwards.

Service

Very good. BMW service team came to my place of work and collected the car, serviced it and brought it back. Cleaned as well. This is a fantastic experience. In the past with other cars, I have to take time of work to drop it in or hire a car etc

Service

Service advisor was great.

Service

Efficiently dealt with.

Service

no time wasted. ready when promised

Service

Prompt and professional. Car was immaculate when I picked it up. I was emailed a video confirming what needed to be done. Anne was also lovely to deal with.

Service

Please let me explain that in absolutely no way does this score represent the service that Anne Harry delivers - I love dealing with her and it's disappointing that this will probably reflect in her feedback rather than the overall feedback.

Service

its really expensive - #350 for oil and a small filter and 2 hours

Service

Some delays, but overall good customer service

Service

As above

Service

The garage was very helpful and carried out my service in a professional and efficient way

Service

Very satisfied with the service given by all your staff,especially Mr Edward Phillips .We appreciate greatly that he collects and delivers my car back. It is very difficult for me to get my car to the garage as my husband has Vascular Parkinsism.

Service

It was an investigation issue on an intermittent rattle that i could have been fobbed off on. The team diligently investigated and resolved the issue.

Service

Efficient and very friendly staff

Service

Prompt and efficient service

Service

Overall very positive.

Service

Service and MOT were completed in the estimated time and all staff were polite, efficient and knowledgeable at all times. As a customer you are made to feel special.

Service

It was only the end of warranty test and MOT but I was looked after extremely well

Service

Because I was very satisfied

Service

The appointment was at a time acceptable to me, I was prewarned as to the likely duration of the service, which was subsequently met, the staff were professional, accommodating and friendly. I got what I was told to expect.

Service

Very friendly and professional services. Staff very friendly car looked great after it was dropped off

Service

First rate.

Service

The video I was sent came with no sound. In a follow up call from BMW I was told this would be chased. Nothing has happened.

Service

Everything done in time

Service

All good, except service notice on dash not cancelled, still appears!

Service

There was confusion over whether my car needed the service or not

Service

I was very satisfied with the service, but disappointed with the exceptionally long wait. I was told initially that it would take 90 minutes, so I brought some work and waited in the showroom. The wait turned out to be nearly 3 hours.

Service

I dropped my car off in the morning for an MOT and agreed collection at lunchtime. At 3pm I'd heard nothing and phoned twice to find that my car was still not ready. I had to collect it after work which was less convenient and still had a short wait.

Service

Alison was professional told me how much things would cost, how long it would take and kept me informed. When I picked the car up she told me what had been done. The car had been well cleaned and was ready on time.

Service

Car was fixed under warranty

Service

I felt the service department staff not as talkative nor welcoming as the rest of the staff in Bmw Cardiff. Appeared as if they didn’t want to be there.

Service

After service care was excellent

Service

Easy going, couldnt do enough to help me

Service

As above .it is a very efficient service .My last contact was for a recall check .Hassle free communication.Courteous staff

Service

Friendly efficient staff to make everything as easy as possible

Service

Great service!

Service

I was advised that it would take approx 90 mins but took an hour longer. Part of this could have been because I asked for the tele servicing contact number to be changed in the car but the main gripe was that I wasn't given any update on the delay.

Service

Excellent service

Service

The car was serviced, a video of what was done was sent .

Service

good experience friendly

Service

Kept informed and job done

Service

The car was booked in for MOT but service engineers discovered all discs needed replacing.......this attention to detail is very reassuring

Service

I recently bought a 2008 BMW 6 Series Convertible from a non BMW franchise....your service manager Chris Mctiffen offered to conduct the full 140 item check for a small charge......this provided me with the assurance I needed on Service condition

Service

Came in originally for an MOT I forgot to add that the I drive kept switching off and on, got in contact with Alison who kindly got the problem sorted no problem at all

Service

As above kept waiting for two hours after alloted finish time

Service

Buying the car was positive but generally dealing with service staff and others when queries have arisen has been a friendly experience.

Service

Great support from Alison Williams, timely delivery of service, and accelerated completion to allow for hospital appointment

Service

The work carried out was first class as always

Service

The service I received was excellent and the work was completed on time with minimal waiting time.

Service

staff always helpful and informative

Service

The gentleman who spoke with me and sorted everything was superb

Service

Car was in at specified time, and I received early call to say car ready.Clean as a whistle

Service

The service was poor. I was left waiting for over 45 minutes with my 3 year old child, until I had to explain that I need to leave to be at another appointment.

Service

No problems experienced on this visit.

Service

My one problem is that I was advised that my left rear brake pads were worn to 4mm whereas the right side were 7mm. The fronts were fine. I was advised to change the left rear pads only in a couple of months and that everything is working perfectly

Service

Despite previous comments, camera system left disconnected and seats pushed to the rearmost limits. Was told car was ready for collection, even though fault asked about, diagnosed and included on job card had not been fixed. Very high prices.

Service

They were really pleased for me, showed me everything I needed to know and even drove it out of the showroom for me as it was a tight fit, so I was doubly pleased.

Sales

Everything was made a simple and easy as possible throughout the entire process

Sales

Fantastic service

Sales

As I’ve said the customer service with the sales guys was the best I’ve had and even better than my last purchase 16 months ago.

Sales

The young salesman showed enthusiasm and professionalism. He kept me informed as the car was being produced and arranged for a delivery on Christmas Eve. Handling of paperwork was efficient and explained very clearly.

Sales

Edward maintained communication with us throughout the process.

Sales

Edward was So professional and very helpful

Sales

No let downs! Sales and vehicle 100% satisfaction

Sales

Awesome in every

Sales

tHE OVERALL SERVICE WAS FAULTLESS AND THE PERSONNEL FANTASIC

Sales

We had problem with the Bank Transfer which we had organised some days before and Peter smoothed out what was quite a traumatic situation.

Sales

Tom took us through the process of obtaining the car with friendly advice and not being pushey

Sales

Pofessional and friendly. A good customer interface.

Sales

From search to order and then to pickup the team were on top of their game. My salesman Ian was brilliant & Mathew was also great. Their relaxed and personal style appealed to me it was clear that Ian had a passion for the product I purchased

Sales

All questions answered in timely fashion. Good service

Sales

Was above first class service was kept update with every single step of the process and Edward was a star helped me set everything up in the car and explained every switch

Sales

During my time from ordering my car and taking delivery of it Richard was always on hand to answer any questions and concerns I had.

Sales

Everything great

Sales

Mr Edward Phillips is a credit to your business, he kept us informed at every stage, exceptional service experience.

Sales

Easy process from start to finish.Made very welcome in the showroom by all members of staff.

Sales

All staff friendly and approachable.

Sales

When collecting the car, Mark took the time to explain in detail how the car (especially the idrive) operated, and clearly showed his passion for the brand in his excitement of explaining everything to me (as if he were collecting the car himself)

Sales

salesman very good

Sales

The welcome and politeness began as I entered the door led to a comfortable seat coffee and cookies and introduced to my representative in minutes

Sales

Very helpful and efficient - all sorted in one visit really. Excellent that they could deliver the car to my house.

Sales

Tom Morgan was our salesmen and went through all the benefits of each extra that we chose.

Sales

Everything was arranged to the last detail on the day of picking the new car

Sales

Ed was wonderful

Sales

Great welcome(again) from Jay Dent

Sales

Edward was extremely courteous and helpful. They also involve the kids in the process which is fantastic! There’s a real ‘family’ atmosphere in Sytner Cardiff and they really take the time and listen to your needs and preferences.

Sales

Ed Phillips was great from start to finish! Made the whole process as easy as possible

Sales

Really a painless experience !!

Sales

Being at the BMW centre is all part of the great experience of purchasing a BMW. Staff are courteous and go out of their way to make the customer feel special. The salesperson I dealt with made sure I was informed at every step of the process.

Sales

Ansewred all questions with professionalism

Sales

The purchase was straightforward and the delivery time spot on.

Sales

Lee Downes started the sale and explained everything we wanted to know. Mark James took over made the the rest of the process very easy.

Sales

The whole experience was very easy and I was made to feel relaxed. I was delayed in traffic when I came up for a test drive; Edward Philips stayed late for the appointment and most importantly his welcome and friendly made me completely at ease.

Sales

Everyone very polite , served great coffee , never kept waiting too long, just made to feel very welcome. Again must mention Richard Gardiner a great ambassador for the BMW brand. Polite, charming, knowledgeable without being too pushy or overbearing

Sales

Love it