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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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As above .it is a very efficient service .My last contact was for a recall check .Hassle free communication.Courteous staff
Easy going, couldnt do enough to help me
Friendly efficient staff to make everything as easy as possible
Kept informed and job done
I was advised that it would take approx 90 mins but took an hour longer. Part of this could have been because I asked for the tele servicing contact number to be changed in the car but the main gripe was that I wasn't given any update on the delay.
good experience friendly
The work was completed, on time with the minimum of fuss.
The car was serviced, a video of what was done was sent .
Came in originally for an MOT I forgot to add that the I drive kept switching off and on, got in contact with Alison who kindly got the problem sorted no problem at all
I recently bought a 2008 BMW 6 Series Convertible from a non BMW franchise....your service manager Chris Mctiffen offered to conduct the full 140 item check for a small charge......this provided me with the assurance I needed on Service condition
The car was booked in for MOT but service engineers discovered all discs needed replacing.......this attention to detail is very reassuring
As above kept waiting for two hours after alloted finish time
Buying the car was positive but generally dealing with service staff and others when queries have arisen has been a friendly experience.
Great support from Alison Williams, timely delivery of service, and accelerated completion to allow for hospital appointment
The work carried out was first class as always
The service I received was excellent and the work was completed on time with minimal waiting time.
The service was completed on time and as promised
The gentleman who spoke with me and sorted everything was superb
staff always helpful and informative
Car was in at specified time, and I received early call to say car ready.Clean as a whistle
The service was poor. I was left waiting for over 45 minutes with my 3 year old child, until I had to explain that I need to leave to be at another appointment.
No problems experienced on this visit.
On this occasion the car was dirty inside. With it being white / cream leather there was some dirty black patches on parts of the interior. Easy enough to clean off but still.
My one problem is that I was advised that my left rear brake pads were worn to 4mm whereas the right side were 7mm. The fronts were fine. I was advised to change the left rear pads only in a couple of months and that everything is working perfectly
Everything about BMW and the Cardiff centre is quality
Despite previous comments, camera system left disconnected and seats pushed to the rearmost limits. Was told car was ready for collection, even though fault asked about, diagnosed and included on job card had not been fixed. Very high prices.
My problem was dealt with quickly - (a query re front near-side wheel after hitting a massive pot hole near Cowbridge I had only taken possession of the car about 6 days previously ) Could have done with quick lesson on how to drive automatics!
I run a very successful ChipsAway Franchise in Cardiff for 9 years, so I will repair the damage myself. rather than bring it back. Overall it was a very poor experience for me.
Booked in for a 1st birthday check up for the car. Got a friendly call to arrange and reminder near the date for the check up. Arrived a little late on the day but still managed to get the car back in good time
Only minor issue back seats werent cleaned after having a valet
Found the staff extremely friendly and helpful.
The whole experience was wonderful, answered all my questions and kept me informed at all stages.
It was easy to book . Accommodated my timings . And it was quick
waiting times for vehicle was excellent and also kept informed of progress
Visited purely to have sat nav updated, as that couldnt be done in the service received previous week. I was then surprised that the dealership had done a courtesy check on the vehicle - which I neither requested nor was necessary.
I was asked if I would like my vehicle valeted on collection, to which I responded yes!On collection of my vehicle, the external was not completely clean, and the internal had only had carpets hoovered nothing else.
All work completed to time or in advance of expected time despite late arrival at centre due to exceptional traffic.
Always good service and bar always cleaned throughout
Alison Williams was extremely helpful in fitting in the follow up MOT at 8am the next day after the car failed its MOT . The replacement part arrived early on the second day and was then fitted. The car passed its MOT and we drove to London.
Anne was great, excellent customer services and went above and beyond to make sure my service was completed.
Service was completed ahead of schedule, and the video summary is a brilliant innovation.
Nothing to complain about
Better than our previous service experience which was awful. This time, the people we dealt with treated us as customers whereas last time we were an inconvenience.
Rude staff at the service centre. Not empathetic
Took around 3 hours when I was told it would take 2 hours but overall I wasn't too bothered with this.
Price was good for the alignment and car is better now. Car was nicely washed and cleaned. As above , Anns customer service.
The staff were great, helpful and very friendly
Prompt & efficient servicing and was kept informed of progress as we waited
Staff empathy and consideration
Normally completely satisfied. Usual personal handover of the car didnt happen this time. Also a few scratches on the bumper after the car was washed. Only noticed when I got home
I have used Syntner in terms of sales and service, and find the staff and service to be first class and very customer focussed.
Excellent service from start to finish.
The case was ultimately resolved to a somewhat satisfactory level given the circumstances, however communication with service staff was limited and difficult to get hold of leaving me unaware of what was going on.
See above answer generally good but feel not as good
Simple service undertaken with no hassle.
DID WHAT THEY SAID ON TIME.
Great Service and customer care
I was sent a video from Mr Alex Clode-Steer of underneath my car when I was told everything was fine with the exhaust. 4 days later the exhaust broke into 2 separate pieces while I was driving to work
As I have said earlier a very professionally run dealership.
Faultless from start to finish.
Greeted with courtesy. The car was ready as promised and well- presented.
fast and efficient
Work was carried out to a high standard as always.
Long time for car to be repaired, asked for a final price on phone and was given an incorrect figure. I have a 550i and was given a mini as a courtesy car.
Problem (a very small one) sorted out While u Wait at no charge (car only a few months old) and washed and valeted too
Completely satisfied customer
Nothing was too much trouble, great service.
Good service and communication
Dealt with personably and quickly. Good communication throughout
All of the staff are extremely professional and treat me with respect.
As above - great personal service
Very Pleasant and efficient staff to deliver the service without being over bearing
Same reason as before, wasted an additional two hours waiting for the car
Could not have asked for more.
The whole experience of MOT and full service was a dream from start to finish.
A week later the same fault this is 3 times now with the same issue costing me a 60 mile round trip I have email a picture of the fault to a member of your team Alison
Lack of courtesy car when my car was kept longer than expected, this caused me to take day off work to pick car up
Always treated well and the service completed promptly
Excellent start to finish
Finally after 5visits they seem to have cured the door seal issue
Reminder service due; booking car in was easy and another text reminder pre service; friendly and helpful reception and member of staff who dealt with my booking. All completed on time.
The receptionist was extremely helpful
As described above. The issue was fixed immediately, with no quibbles.
All staff that we spoke to were very professional
Really pleased with the whole experience from pre-purchase to after sales care
The time it took to do the work should have been 90 minutesIt took closer to 3 hours
Adrian attended to problems excellently.
Ryan did an excellent video of underneath my car - a feature I had not expected,
Polite staff and professional.
I didnt like the sales assistant trying to sell me additional products that werent necessary
Warranty work carried out without fuss
Very satisfied with the dealer - less satisfied that it took 2-3 weeks to get the part I needed
Structured feedback with no pressure sales
Really liked how the service was filmed
Plolite staff and pleasant waiting facilities
The reflects the manner in which I was dealt with and treated by the staff which was very good, my only feedback will be for the staff there to avoid tech jargon, which could leave one confused but agreeing because that is the way it is?
Friendly service and booked in on time.
The Service Agent who dealt with me was excellent.However, although the brake issue seemed to have been resolved for the first few days, this has since returned.
Reception staff were very welcoming
Overall we are very happy with Sytner BMW!
I had go request transport into Cardiff city centre anx back which has always been offered in the past. The service record was just handed to me and not explained. The usual attentiveness from service representatives was lacking.
Very accommodating to an immediate problem with my vehicle which they resolved that day.
A highly professional team who really looked after me and, I am sure, my car, when in for service
The idrive on my car crashed while an update was done to the software I live 50 miles away and a hire car was provided for me to get home , a driver was sent with my car the following day
Efficient operation and friendly staff
Technician reported uneven wear on the rear nearside tyre of my vehicle, which seemed excessive compared to the offside tyre. When questioned, the dealership could not give a comprehensive answer, just to say it could be down to tyre pressure?
Service was completed satisfactorily but took longer than expected without explanation
Dealing directly with the branch doing the work I get exactly the attention I want...........every time. SOOOO much better than a while ago when everyone talked AT you not TO you. NOW "perfect".
Excellent Service Support
Issues fixed, courtesy car supplied. Quick and efficient service.
Being at the BMW centre is all part of the great experience of purchasing a BMW. Staff are courteous and go out of their way to make the customer feel special. The salesperson I dealt with made sure I was informed at every step of the process.
Ansewred all questions with professionalism
The purchase was straightforward and the delivery time spot on.
The whole experience was very easy and I was made to feel relaxed. I was delayed in traffic when I came up for a test drive; Edward Philips stayed late for the appointment and most importantly his welcome and friendly made me completely at ease.
Lee Downes started the sale and explained everything we wanted to know. Mark James took over made the the rest of the process very easy.
Everyone very polite , served great coffee , never kept waiting too long, just made to feel very welcome. Again must mention Richard Gardiner a great ambassador for the BMW brand. Polite, charming, knowledgeable without being too pushy or overbearing
Quick and efficient
Very satisfied with every step ed contacted us throughout the entire process excellent customer service skills
0.5 marks down from 5 as my car did not include the sat nav software that it should have and I have not been contacted about this since - still pending
From the moment I went in to.showroom it felt like a 5 star treatment
The sales executive, Richard Gardiner, ensured that the whole experience was pleasant and stress free.
Very good personal service from Jenna Sloman and Richard Gardiner
Easy to deal with. Always accommodating, patient and quick at responding on questions or issues. Nothing to fault. Completely satisfied.
Edward at Sytner, Cardiff was a most likeable and easy person to deal with.
very good communication throughout
Salesperson was excellent - informative and supportive
The overall service I received was wonderful especially the sale consultant Edward Philips from the Cardiff Branchin addition the level of after care was also wonderful
I picked up a brand new car that had a layer of dust. When I mentioned this Dave very quickly got this sorted
A smooth experience
All staff on site were excellent at all times, from the lady who welcomed us and knew my name through to Edward and his colleagues.
First few people we met and spoke with had the attitude and mentality of a back street garage
Great customer care. Dave kept I touch with updates during the order process. Nothing was too much trouble.
I found from the moment I stepped into the showroom we were treated like we were the only people there. Dale was fantastic, very caring and he completely understood what I wanted and nothing was to much trouble. I would definitely recommend bmw
I got the car i wanted at a good price
Kept us informed at all times
Always well informed
9 out of 10 for responding to phone calls and emails.
Again the service I received from Mark.
As stated in No1
My car was perfectly clean and well presented in the showroom plus the staff made me feel so special on the day
Can't fault the service received.
Mr Mark James left no stone unturned!
Knowledgeable staff, easily understood. Delivery on time.
only 1 fault - every other new vehicle we have purchased over the years have always has a bouquet of flowers given as a small gift but not BMW.
Because it went smoothly
Salesman Edward Phillips was excellent
Its why we keep coming back.
I did place a request on the website for a test drive but got no response. However, I then got contacted about how it had gone. By then, we had been in to the Cardiff garage and placed an order
Sales staff were very courteous and helpful when dealing with myself during purchase of car.I have marked down to very satisfied because when I took delivery of the car, I felt that the preparation of the car was not up to 'showroom standards'.
Sales team were good in the sale and delivery or the car
From the time u walk in u fell at easy and no prusure
All about the people. Richard was superb, I know I can be hard work, but nothing was too much trouble! Didn't have to wait at any point. Maria was so friendly and chatty, Jenna great with finances.