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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Reception staff were very welcoming
Overall we are very happy with Sytner BMW!
Phoned to book in for retest, appt bad for 3:30. Arrived in time, didn't have me on the list. Job card hadn't been created, then waited over an hour to get the front tyre checked! I had to chase to check progress as not kept informed!
I had go request transport into Cardiff city centre anx back which has always been offered in the past. The service record was just handed to me and not explained. The usual attentiveness from service representatives was lacking.
Very accommodating to an immediate problem with my vehicle which they resolved that day.
A highly professional team who really looked after me and, I am sure, my car, when in for service
The idrive on my car crashed while an update was done to the software I live 50 miles away and a hire car was provided for me to get home , a driver was sent with my car the following day
Efficient operation and friendly staff
Technician reported uneven wear on the rear nearside tyre of my vehicle, which seemed excessive compared to the offside tyre. When questioned, the dealership could not give a comprehensive answer, just to say it could be down to tyre pressure?
Dealing directly with the branch doing the work I get exactly the attention I want...........every time. SOOOO much better than a while ago when everyone talked AT you not TO you. NOW "perfect".
Service was completed satisfactorily but took longer than expected without explanation
Issues fixed, courtesy car supplied. Quick and efficient service.
Excellent Service Support
Had issue on car being returned which required a replacement head unitIt was working fine when taken to dealership, but could not access anything on return. Suspect software update or upload of service history to head unit has locked unit up.
this time the problem i had with my speaker was found
Great lady who was looking after me car done and ready on time.
Have to go back for a further 5 hour appointment, which could have been avoided with sufficient information form BMW> ( see above)
Again, very professional service and excellent communication.
Has to wait a lot longer than expected. They did apologize. Car wasn't properly cleaned afterwards.
The work was carried out on time ,the courtesy car was very satisfactory
I was disappointed that I had to go to another garage to have the small pin removed from a tyre. It did not cost me a penny and they were most efficient and quick. BMW seems only keen on making 'big bucks' by selling new tyres to customers.
the repair work wasn't completed correctly first time
Good after sales service
Kept regulary informed of progress
Alison Williams was very informative, polite and knowledgeable. Nothing was too much for Alison, she is a credit to your service department
Cleaned the car for me motd and serviced no hassle no nonsense.
This is the 12th car I have brought off Mark James - outstanding salesperson for Sytner BMW Cardiff as is their assistant finance director Brett Mitchell
Good service. Surprised to see the service indicator light up again the week after a major service (now for rear brake pads)
Great experience with Cardiff team
Was a bit of a delay in booking the car in which took over 25 minutes to be seen and also no structure so someone who turned up 15 minutes after myself went before me
Great customer service. Car cleaned after service. Always made to feel welcome.
The wait to collect my car was longer than I would have liked as my service representative was not at his desk. After almost 15 minutes I had to ask where he was as I was concerned that I was going to be late for a meeting.
On collection my vehicle had been washed and valeted and all work completed in the agreed timeframe.
Valet was poor
The service adviser, Ann Harry, made sure that everything ran smoothly.
happy with the end result
I was kept informed of the progress of the service and once again the staff were friendly and attentive
Good service but quite expensive
Excellent. Problems solved
Very satisfied with the service aspects, but unhappy about Sytner sending the car out without checking that the Connected Drive computer updates had actually rectified the fault.
Expecting me.Asked when I wanted the car back, rather than tell me when I can have it.Support after 5pm pickup.Taxi to work.Nice waiting area, free coffee.
Everything was as advertised
Car was not repaired on first visit.
Very friendly representatives. Quick and easy service. Good reception area. Good use of video by technician to show underneath if car and state if brakes and tires.
I was dealt with by Alison Williams. She kept me fully informed as to progress and my car was ready at the time she promised. I was very pleased with all aspects of her service. I would like these comments to be passed on to her with my thanks.
The quality of work at Sytner was excellent as always. However this visit was organised through a BMW call centre initiative which promised a pre warranty expiry check but come the day this was not completed which caused disappointment.
Id arranged to leave the car all day, but there was no one at reception. After waiting a short while someone asked me to take a seat in the waiting area. I wanted to drop keys off and get to work, so wasnt expecting to be kept hanging around.
Friendly knowledgeable staff
Friendly and helpful
A stressful experience - after receiving a telephone call offering business, I was assured that the 'fast track' service of 90 minutes would be no longer than 90 minutes. It was not 90 minutes. I ended up being very late for my next appointment.
Richard the sales person helped me reach a deal that met my requirements. This was achieved promptly and with ease.
Great experience well looked after, no pressure selling
Sytner BMW Cardiff is an outstanding dealership - cannot speak highly enough of them
The tyre pressure had not been checked. I had to visit the garage and organise myself. Richard Gardiner was excellent throughout and talked me through what I had to do. The showroom was an excellent experience.
completely happy apart from having to return two days later as the nav passcode was not available. therefore couldn't use all functions for a couple of days
Can't thank Richard Gardiner of Cardiff Sytner Sales dept who was extremely helpful, prompt and informative at all times during the process.
The two individuals we had most dealings with, Jenna Sloman and Mark James, were both extremely knowledgeable about the models of vehicles we were considering. However, they also took real account of our personal needs and circumstances in guiding us
It felt like a special experience selecting and taking delivery of my new car. Im completely satisfied with both the service and the car itself
Mark James provided a great customer experience. Friendly, helpful and patient in dealing with my purchase. Kept me up to date with my vehicle order and only took 2 months from order to handover with vehicle being built to own specifications.
I dont think they could have done any more. Thank you.
car was on time and well prepared
lovely specially mark james
Edward our sales person was excellent. Had a good knowledge of the vehicles and was really helpful in pointing us in the right direction.