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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Due to the time it took for mot and work to be done see below.
I signed up for a quick service,90 minute s and had to wait for 2 1/2 hrs .
Because they organised me a hire car. They were all very friendly and professional. Finally a problem was diagnosed with a wheel caliper and it was resolved quickly. I must commend Sophie Gibson who dealt with me. Welcoming and professional well done
Good helpful staff
No problems arranging service and contact made during service
There was a delay but it was explained to me and remedied.
There are several service staff booking cars in each with a list, now you have to wait for your person to be free, previously it seemed they would book in other peoples and act as a team which reduced waiting times.
Booked into while you wait service which was delivered at the promised time.
When the colleague was finally ready to give me my car he struggled to find where my new key was, and then when he brought the car to the front an AA truck blocked the exit for 10 minutes. Finally he left your tracker on my bunch of keys.
Service was very slow, not the 90 minutes as promised. I was told the delay was due to a fault with my car which was being fixed - the individual then told me this was a mistake, and there was no issue with my car, just that they were busy.
As above. Very poor experience
Frankly, I did not expect the problem for which I was taking the car in to be attended to so quickly. The speed and efficiency with which it was treated were exemplary
Happy, car cleaned also a plus !
Always a very friendly environment.
As above, myself and the sales consultant didnt know what the software upgrade was and the boot was not vacuumed, alhough the rest of the car was cleaned
The MOT took a long time.
Requested price to make good scuffed alloys on both booking my service and again when I dropped my car off and they forgot despite having my car 24 hours.Detail of service packages when booking my car in not mailed to me. Had to chase multiple times
Efficient and friendly
Very relaxed customer service, good communication
I was satisfied with the majority of the service experience however it took much longer than I was informed it would.
Greeted by very pleasant staff.
Nothing was too much trouble , Ann Harry was excellent
Despite a slight hiccup when booking in the vehicle for service, the car was serviced quickly as requested at drop off. The extra 0.5 would have been achieved if the vehicle had been booked in for the correct time as requested before the appointment
Staff were really helpful. I was running late and Alison Williams was still there following closing time and didn't make me feel hurried when handing the car over to her.
very good service.
Carried out MOT but forgot to carry out brake service. 2nd visit required.
Good communication, realistic time frame to complete checks and friendly service .
Staff always friendly and helpful
Car cleaned as well
The staff at Sytner Cardiff were friendly and accommodating. Respectful and well briefed. No courtesy car was offered or even mentioned when the service was booked and keys dropped off and left when the car was brought in. Or a lift back to the city
They kept me fully informed throughout.
As above. Could improve proactiveness of updates to progress as we had to chase these
Service was excellent but as stated above was disappointed
I've been back 4 times with the same issue. This consumes a lot of time and effort. That said, service adviser was helpful in resolving my faults each time and deserves praise.
Easy and accommodating
As previously stated.
I had a winter check which was thorough.
I felt well looked after as a customer, my service advisors were down to earth and practical as well as having a great sense of humor. They even had great biscuits.
Work to fix the screenwasher blockage was completed but they forgot to fill the screenwasher tank afterwards.
Very good. BMW service team came to my place of work and collected the car, serviced it and brought it back. Cleaned as well. This is a fantastic experience. In the past with other cars, I have to take time of work to drop it in or hire a car etc
Service advisor was great.
Efficiently dealt with.
no time wasted. ready when promised
Prompt and professional. Car was immaculate when I picked it up. I was emailed a video confirming what needed to be done. Anne was also lovely to deal with.
Please let me explain that in absolutely no way does this score represent the service that Anne Harry delivers - I love dealing with her and it's disappointing that this will probably reflect in her feedback rather than the overall feedback.
its really expensive - #350 for oil and a small filter and 2 hours
Some delays, but overall good customer service
The garage was very helpful and carried out my service in a professional and efficient way
Very satisfied with the service given by all your staff,especially Mr Edward Phillips .We appreciate greatly that he collects and delivers my car back. It is very difficult for me to get my car to the garage as my husband has Vascular Parkinsism.
It was an investigation issue on an intermittent rattle that i could have been fobbed off on. The team diligently investigated and resolved the issue.
Efficient and very friendly staff
Prompt and efficient service
Overall very positive.
Service and MOT were completed in the estimated time and all staff were polite, efficient and knowledgeable at all times. As a customer you are made to feel special.
It was only the end of warranty test and MOT but I was looked after extremely well
Because I was very satisfied
The appointment was at a time acceptable to me, I was prewarned as to the likely duration of the service, which was subsequently met, the staff were professional, accommodating and friendly. I got what I was told to expect.
Very friendly and professional services. Staff very friendly car looked great after it was dropped off
The video I was sent came with no sound. In a follow up call from BMW I was told this would be chased. Nothing has happened.
Everything done in time
All good, except service notice on dash not cancelled, still appears!
There was confusion over whether my car needed the service or not
I was very satisfied with the service, but disappointed with the exceptionally long wait. I was told initially that it would take 90 minutes, so I brought some work and waited in the showroom. The wait turned out to be nearly 3 hours.
I dropped my car off in the morning for an MOT and agreed collection at lunchtime. At 3pm I'd heard nothing and phoned twice to find that my car was still not ready. I had to collect it after work which was less convenient and still had a short wait.
Alison was professional told me how much things would cost, how long it would take and kept me informed. When I picked the car up she told me what had been done. The car had been well cleaned and was ready on time.
Car was fixed under warranty
I felt the service department staff not as talkative nor welcoming as the rest of the staff in Bmw Cardiff. Appeared as if they didnt want to be there.
After service care was excellent
Easy going, couldnt do enough to help me
As above .it is a very efficient service .My last contact was for a recall check .Hassle free communication.Courteous staff
Friendly efficient staff to make everything as easy as possible
I was advised that it would take approx 90 mins but took an hour longer. Part of this could have been because I asked for the tele servicing contact number to be changed in the car but the main gripe was that I wasn't given any update on the delay.
The car was serviced, a video of what was done was sent .
good experience friendly
Kept informed and job done
The car was booked in for MOT but service engineers discovered all discs needed replacing.......this attention to detail is very reassuring
I recently bought a 2008 BMW 6 Series Convertible from a non BMW franchise....your service manager Chris Mctiffen offered to conduct the full 140 item check for a small charge......this provided me with the assurance I needed on Service condition
Came in originally for an MOT I forgot to add that the I drive kept switching off and on, got in contact with Alison who kindly got the problem sorted no problem at all
As above kept waiting for two hours after alloted finish time
Buying the car was positive but generally dealing with service staff and others when queries have arisen has been a friendly experience.
Great support from Alison Williams, timely delivery of service, and accelerated completion to allow for hospital appointment
The work carried out was first class as always
The service I received was excellent and the work was completed on time with minimal waiting time.
staff always helpful and informative
The gentleman who spoke with me and sorted everything was superb
Car was in at specified time, and I received early call to say car ready.Clean as a whistle
The service was poor. I was left waiting for over 45 minutes with my 3 year old child, until I had to explain that I need to leave to be at another appointment.
No problems experienced on this visit.
My one problem is that I was advised that my left rear brake pads were worn to 4mm whereas the right side were 7mm. The fronts were fine. I was advised to change the left rear pads only in a couple of months and that everything is working perfectly
Despite previous comments, camera system left disconnected and seats pushed to the rearmost limits. Was told car was ready for collection, even though fault asked about, diagnosed and included on job card had not been fixed. Very high prices.
They were really pleased for me, showed me everything I needed to know and even drove it out of the showroom for me as it was a tight fit, so I was doubly pleased.
Everything was made a simple and easy as possible throughout the entire process
As Ive said the customer service with the sales guys was the best Ive had and even better than my last purchase 16 months ago.
The young salesman showed enthusiasm and professionalism. He kept me informed as the car was being produced and arranged for a delivery on Christmas Eve. Handling of paperwork was efficient and explained very clearly.
Edward maintained communication with us throughout the process.
Edward was So professional and very helpful
No let downs! Sales and vehicle 100% satisfaction
Awesome in every
tHE OVERALL SERVICE WAS FAULTLESS AND THE PERSONNEL FANTASIC
We had problem with the Bank Transfer which we had organised some days before and Peter smoothed out what was quite a traumatic situation.
Tom took us through the process of obtaining the car with friendly advice and not being pushey
Pofessional and friendly. A good customer interface.
From search to order and then to pickup the team were on top of their game. My salesman Ian was brilliant & Mathew was also great. Their relaxed and personal style appealed to me it was clear that Ian had a passion for the product I purchased
All questions answered in timely fashion. Good service
Was above first class service was kept update with every single step of the process and Edward was a star helped me set everything up in the car and explained every switch
During my time from ordering my car and taking delivery of it Richard was always on hand to answer any questions and concerns I had.
Mr Edward Phillips is a credit to your business, he kept us informed at every stage, exceptional service experience.
Easy process from start to finish.Made very welcome in the showroom by all members of staff.
All staff friendly and approachable.
When collecting the car, Mark took the time to explain in detail how the car (especially the idrive) operated, and clearly showed his passion for the brand in his excitement of explaining everything to me (as if he were collecting the car himself)
salesman very good
The welcome and politeness began as I entered the door led to a comfortable seat coffee and cookies and introduced to my representative in minutes
Very helpful and efficient - all sorted in one visit really. Excellent that they could deliver the car to my house.
Tom Morgan was our salesmen and went through all the benefits of each extra that we chose.
Everything was arranged to the last detail on the day of picking the new car
Ed was wonderful
Great welcome(again) from Jay Dent
Edward was extremely courteous and helpful. They also involve the kids in the process which is fantastic! Theres a real family atmosphere in Sytner Cardiff and they really take the time and listen to your needs and preferences.
Ed Phillips was great from start to finish! Made the whole process as easy as possible
Really a painless experience !!
Being at the BMW centre is all part of the great experience of purchasing a BMW. Staff are courteous and go out of their way to make the customer feel special. The salesperson I dealt with made sure I was informed at every step of the process.
Ansewred all questions with professionalism
The purchase was straightforward and the delivery time spot on.
Lee Downes started the sale and explained everything we wanted to know. Mark James took over made the the rest of the process very easy.
The whole experience was very easy and I was made to feel relaxed. I was delayed in traffic when I came up for a test drive; Edward Philips stayed late for the appointment and most importantly his welcome and friendly made me completely at ease.
Everyone very polite , served great coffee , never kept waiting too long, just made to feel very welcome. Again must mention Richard Gardiner a great ambassador for the BMW brand. Polite, charming, knowledgeable without being too pushy or overbearing