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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
481 ratings and 291 comments received in the last 90 days.
06 September 2025
I was not given the car i ordered. The order number was different. I thought I was being fobbed of with it. Having said that up till now I am very pleased with the car.
04 September 2025
Very helpful staff where nothing was too much trouble
04 September 2025
Professional service from the start. Everything went smoothly.
03 September 2025
Very satisfies and worked to achieve my timetable.
03 September 2025
Great service and professionalism displayed by everyone I dealt with, particularly CJ and Ed.
30 August 2025
The showroom was excellent and very helpful staff
30 August 2025
Sub was sensational
28 August 2025
Every thing explained well and all opinions viewed
27 August 2025
Excellent service from start to finish.
19 August 2025
No issues. CJ was very helpful.
15 August 2025
The experience was very good. It all went smoothly from start to finish.
11 August 2025
I had a great experience from start to finish. Jon Green was fabulous & helped ease any worries I might have.
04 August 2025
Very helpful staff.
03 August 2025
I recently purchased a vehicle from BMW, and I couldn't be happier with the service I received. CJ and Tom were fantastic throughout the entire process. They were knowledgeable, friendly
03 August 2025
I wouldn't go anywhere else
02 August 2025
Both Ed and Jon were friendly helpful and professional. The purchasing of the car was explained in detail and was effortless from my side which made things easy.
31 July 2025
Jon Green delivered a first class service.
29 July 2025
Everything was so straightforward the handover too.
29 July 2025
Our salesman, Sub, was exceedingly helpful, carefully explaining everything to us in a friendly and competent manner. One had complete trust in him. Nothing was too much trouble for him.
27 July 2025
My experience during my purchase was second to none, that's was made possible by Francesca Le Guilcher, I took my time deciding the right vehicle for myself and Francesca was extremely patient and her product knowledge was very in depth indeed.
22 July 2025
Mark kept informed since we bought the car until it arrived
22 July 2025
Ladies on reception are lovely and look after you well.
18 July 2025
CJ is an excellent ambassador for the BMW brand. He cares about his customers, takes time to listen and does the right thing for them. I hope he goes far in his career.
15 July 2025
Mark went above and beyond the whole process from selecting the right choice vehicle to collect the new vehicle it was a absolute pleasure in dealing with someone who made us feel comfortable and like we had know him years made the purchase personal
10 July 2025
Good service
08 July 2025
From the initial enquiry to finally taking charge of our new car, I received a professional service.
05 July 2025
A relaxed, non-pressurised experience with extremely helpful staff, from reception to sales team. Jon Green in particular was very good.
04 July 2025
Great communication start to finish
03 July 2025
Everything thing went perfect nothing was too much trouble,
03 July 2025
My experience was 1st class. Subhan, my sales-person was so informed and nothing was too much trouble to explain. He was courteous and always polite. I rate Subham as the best sales-person I can ever recall at BMW Cardiff.
03 July 2025
Cardiff Sytner were really helpful. I made some changes to the car I ordered the following day and they got this organised without any issues. Overall, a very pleasant explerience.
02 July 2025
The service I received from Jon Green in sales was exceptional. He is a very personable man and did his best to help us find a car. He is a credit to BMW Sytner Cardiff and gave us his time with no pressure. Handover was great.
02 July 2025
All aspects of car replacement clearly communicated and a smooth stress free process.
02 July 2025
Excellent service . Great knowledge, extremely pleasant to deal with
24 June 2025
As above.Additionaly the demonstration of the vehicle included a comprehensive explanation of its main features and attributes!
24 June 2025
As always, a great experience in getting my new car from Mark
22 June 2025
All issues covered and aftersales advice and support available
22 June 2025
Francesca made it a great experience
22 June 2025
As above the service i received from francesca was excellent i have no complaints
20 June 2025
Lovely staff, welcoming and fast service
19 June 2025
Excellent service
18 June 2025
very well looked after
17 June 2025
Francesca and Edward are both knowledgeable, supportive and went out of their way to ensure my requirements were met and addressed throughout. Francesca is a credit to Sytner BMW.
10 September 2025
As above really
10 September 2025
Alison went above and beyond to help in what was a stressful time as my father had passed away the week before. She arranged a hire car as I couldn't be without a vehicle and her kindness and support helped make the situation a seamless process
09 September 2025
The Uber to and from just makes everything easier! 1st class
09 September 2025
Very satisfied with the results
09 September 2025
Customer care is excellent as always
09 September 2025
As above
09 September 2025
Kept me in touch of what was happening
08 September 2025
Same as above
08 September 2025
Poor communication
08 September 2025
as I was parmed off with a load of rubbish as it was bmw who broke my car and won't fix it
08 September 2025
Very efficient
08 September 2025
Excellent service and information
07 September 2025
Very satisfied at Cardiff I've moved back to Cardiff bmw service /recalls etc because I was not happy with Newport bmw
06 September 2025
BMW were busy at the time, but I was able to feel valued.
06 September 2025
I needed to do some computer work whilst I waited for the car. You had an office that I could use in private. Really useful - thankyou. The BMW showroom in Cardiff is an impressive building.
06 September 2025
Great communication, quick turn around, very flexible with drop off and collection. Couldn't be happier. Even washed the car for us!
06 September 2025
The staff went above and beyond to fix my car
05 September 2025
Unfortunately problem with car still not resolved.
03 September 2025
Everything was excellent
02 September 2025
Other than the lack of warranty on previous parts i was impressed with the way they manage the servicing,
02 September 2025
Staff members did not reply
02 September 2025
Overall I was very satisfies. The coffeew whilst I waited was a nice touch.
02 September 2025
Unusual fault which was competently diagnosed and repaired. Good Dealer communication and a friendly and comfortable environment.
02 September 2025
Managed to solve all the softwear faults on the new car.
01 September 2025
There is nothing I would expect any different. Good service with good staff always thoughtful.
01 September 2025
Took over 5 hours for an MOT Left car at 8am picked up at 1-1.30 Took 3.5hrs to liaise with Alphabet whether service was required when originally it was booked for one.
01 September 2025
As already stated, power service, poor responses from staff who show no care and attention to my vichicle
01 September 2025
The BMW experience has vanished no personal contact with staff. My last 2 service visits book in car then receive a phone call from staff to discuss service requirements. Only face to face to make payment. No customer interaction.
01 September 2025
Excellent service
01 September 2025
Very good
01 September 2025
Pick up and drop off team and Service Assistant efficient and knowledgable
31 August 2025
Quality of service from Alison and having a courtesy car whilst mine was at Cardiff, I'd never driven an electric car before, but again Alison explained everything, put me at ease, therefore having a great experience with a future vehicle
31 August 2025
Price for works are extortionate
30 August 2025
Great staff nothing to much trouble
30 August 2025
No problems
29 August 2025
Good experience overall but it took lots of attempts to get through to the right team to get my car booked in. Also when I was picking up my car after it was fixed. It took over 45 minutes for someone to give my keys back.
28 August 2025
Customer-centric experience
28 August 2025
Friendly, helpful and efficient.
28 August 2025
My car was serviced quickly and cleaned on my return.
27 August 2025
Whilst the work completed to a high standard, the customer service was awful. Real lack of availability of staff to talk to and felt like no one really cared about me as a customer apart from Michael Ponchaud. Many promised call backs not fulfilled
27 August 2025
It's just shocking. I just feel neglected and ignored
27 August 2025
Committed attention from the people with whom I consistently deal.
25 August 2025
Alison was excellent in keeping us informed at all stages
25 August 2025
Problem sorted in very little time
24 August 2025
See above
23 August 2025
Pleased
23 August 2025
They helpful
22 August 2025
Service personnel were very professional and polite.
22 August 2025
All work done in time and kept informed
21 August 2025
Staffs are very friendly and helpful and provided excellent service
21 August 2025
good service , especially appreciate the collection service I will ask for E - mail confirmation of any future service requirements that I book via Leicester to avoid any future contretemp.
20 August 2025
Good service. Quick. Kept updates whilst waiting.
20 August 2025
As good as expected, no problems.
19 August 2025
My car was damaged whilst in for service. Reported to the service manager on the day. The side skirts were pushed out of place and are now loose
19 August 2025
As before
19 August 2025
No delays , very personal attention received . Car service efficient , no problems to report at all
19 August 2025
The car went in for an issue with the Rear Diff but they still carried out a complete visual check.
19 August 2025
They kept me updated throughout
19 August 2025
Customers service, update and free valet was amazing
19 August 2025
The problem that occurred was rectified straight away at no expense to myself.
18 August 2025
The only person to answer their phone is reception. No one returns a call reception leaves them an email/message to say that l have called.
18 August 2025
I dropped my vehicle off at 8:30am for the first service. There was a glitch in the system and my vehicle was not booked it. It was completed the following day. No loaner vehicle but I was discounted so greatful but service could have been better.
17 August 2025
See above
17 August 2025
I refer you to first answer
17 August 2025
As above
17 August 2025
As above the older ladies at the service centre are always caring and know how to keep good customers returning
17 August 2025
Car was returned well within the estimated tome for the work and I was updated throughout. Waiting area was perfect to get work done while I waited
16 August 2025
Very satisfied.
15 August 2025
Wait longer than scheduled
15 August 2025
See above
15 August 2025
Awful experience and still not resolved. Still waiting for BMW to call me. Have chased but still no call. Will chase again today. Very annoyed.
14 August 2025
I was a little surprised with the cost of such a minor part which would have led to ne giving a 3 star but the staffs service pushed it up another star. They were very good
14 August 2025
Not your fault and probably down to inefficiencies with ALD not booking me in as I was at the garage all day for a tyre change.
14 August 2025
I brought my car in for a recall on the 1st of August and was extremely happy with my experience. The lady at the service reception was very welcoming and made the process a breeze.
14 August 2025
Very long wait
13 August 2025
Very easy process and excellent customer service
12 August 2025
Faultless service ice with a warranty issue
12 August 2025
Super punctual, great service
12 August 2025
Always have great service experience.
12 August 2025
As above, no issues at all and service was perfect.
11 August 2025
Service is excellent
11 August 2025
Wasn't told about issues with my car until after the service which it went in for. Surely I should have been advised whilst car was being worked in that issues needed to be addressed
10 August 2025
Excellent friendly helpful staff.
10 August 2025
I have brought my approved bmw to you 3 times and you've had my car for 6 days and you haven't sorted the fault even after assuring me you wouldn't give the car back u til the fault was rectified And I still have the problem after 2 months unacceptab
08 August 2025
Job was completed in a timely manner, car was cleaned as part of the visit.
07 August 2025
Good service
07 August 2025
Still waiting on quote
07 August 2025
Had a few issues finding my booking took 3 attempts .
07 August 2025
Car was completed on time as they specified.
07 August 2025
Provided courtesy car for duration of work and kept in the loop with updates
06 August 2025
top tier service again at sytner Cardiff. Special thanks to Dean who always looks after me It's the small things that count,great experience using you guys and now it's creating memories even for my daughter after having a fantastic M car! She ?? it
06 August 2025
Had to return to have my wipers fitted. Hadn't even got from your car park when I noticed the fault
06 August 2025
Everything clearly explained, courtesy drinks and price reasonable
06 August 2025
Friendly, organised and professional
06 August 2025
Good but lack communications
05 August 2025
Allyson friendly and helpful
04 August 2025
customer service agents make you feel important and valued
04 August 2025
Nice manners, professional communication. Over and beyond expectations
04 August 2025
My car was dealt with efficiently and was ready ahead of the time given. Anne Harry went out of her way to help me and to explain everything.
04 August 2025
Always friendly service. Very professional and welcoming.
04 August 2025
Friendly staff from arrival to departure
04 August 2025
Very efficient
04 August 2025
Service was great. Fitted in without appointment and staff were friendly and helpful
03 August 2025
Great service and feedback
03 August 2025
Service carried out perfectly and health check video was good
03 August 2025
It was not made clear where I was meant to go upon arrival Staff were friendly enough
02 August 2025
Took me 3 x ringing on day later than car meant to be repaired to get call back to find out car was fixed. Not great service at all
02 August 2025
I felt that this visit was lacking a lot of customer service compared to other visits. I was 'forgotten' about when clearly my car was finished with its recall. I could see it outside ready but I still had to enquire about it after not being seen to
01 August 2025
Completely satisfied with everything
01 August 2025
The warning notice I brought the car in for is still on the dashboard 2 weeks after.
31 July 2025
I can't fault a single thing! Fast, efficient, great communication!
30 July 2025
Always happy with service
30 July 2025
Took 8 days to locate the fault but can't fault the technicians persistence. Great service
30 July 2025
Everything was dealt with in a timely manner and also kept informed of progress.
29 July 2025
Paying over £700 for a car service that is completed in just over half a day is expensive. I asked for my car battery to be checked and this has not been done.
28 July 2025
Clear information provided
28 July 2025
The technician removed my brake issue and did a good job.
27 July 2025
Extremely good and lovely drinks available
27 July 2025
See above
26 July 2025
Friendly
26 July 2025
Straightforward and concise repair carried out under warranty.
26 July 2025
The staff but the prices are crazy
26 July 2025
Very efficient
26 July 2025
Poor value for money
25 July 2025
Because I know what high standards are & they didn't disappoint
25 July 2025
Alison managed the whole appointment very well.
24 July 2025
Because there was nothing to be unsatisfied about.
23 July 2025
Dealt with major breakdown issue and liaison with insured warranty company promptly and kept me informed
23 July 2025
Good efficient service. Friendly staff, who were very helpful and always kept you in touch with how things were progressing. Work carried out quickly in a timely manner.
22 July 2025
Would have been 5 stars but my glove box doesn't open anymore I need to arrange another visit
22 July 2025
Great service
22 July 2025
Considering the car came in at short notice after breakdown, work was completed in remarkably shortb time.
22 July 2025
Helpful staff
22 July 2025
Seamless and easy to deal with
21 July 2025
On this occasion I needed a replacement tyre because of a puncture that was not repairable. Sytner sourced the item and booked me in to have it fitted. The job was done very promptly and included a clean and valet. I was very happy with the outcome.
21 July 2025
Everything was perfect from start to finish. Demi was extremely helpful and informative regarding updates on my vehicle. Only downside was my vehicle needing to be kept overnight which meant I was without a vehicle for 1 day.
20 July 2025
Overall, I was very satisfied with my service experience at Sytner Cardiff. The team was professional, welcoming, and kept me well-informed throughout the process. Everything was handled efficiently and with great attention to all details
20 July 2025
Prompt, sufficient and friendly
20 July 2025
Dont seem to have checked tyre pressures
20 July 2025
The lady (whose name escapes me) that attended to my visit was excellent.
19 July 2025
Amazing service as usual
19 July 2025
Faultless. Video of service, updates, prompt turnaround
18 July 2025
Hospitality great as had to come 30 miles
17 July 2025
Really good service
17 July 2025
Very well looked after and excellent communication.
17 July 2025
Service report returned to me contained details of another person's vehicle. I have called twice to discuss this, and nobody has called me back
17 July 2025
I dont trust you, I should of enjoyed my car and not worry about issues straight away. I have to order my own v5 log book. Over 2 months &, dvla said they have no details of me. Bmw told me it was done on the 7th May. Still not here over 10 weeks.
16 July 2025
Alison Williams, my Service contact was really helpful and helped resolve an issue with my X5 that was of great concern - I'm really appreciative that Alison went the extra mile to assist
16 July 2025
This is the standard set by Sytner and this is the benchmark used. Excellent service. Excellent time management. Excellent waiting room with good internet service so that work and online meetings can continue uninterrupted.
16 July 2025
Booked the car in for 9am with a £4.86 discount on my MOT via the call centre person who contacted me. The reminder text said 8am, and had I not mentioned, I was going to be charged the full price. So a clear lack of very simple communication.
16 July 2025
Very polite knowledgable staff. My car was serviced as requested although it cost a little more than I would have liked, but overall very good.
16 July 2025
Knowledgeable staff, transparent charges with no nasty surprises. Altogether a pleasant experience.
15 July 2025
Staff were clear and straightforward withe when discussing costs and work.
15 July 2025
Fantastic service from all from start to finish - extremely friendly and great communication. Thank You All
15 July 2025
The Service agent david Bees was amazing, he was helpful and gave confidence that Sytner would deliver a premium service. David is a credit to Sytner - Cardiff
15 July 2025
Same as above
15 July 2025
Ease of delivering vehicle for service and explanation of work carried out.
15 July 2025
great no issues. car back on time
14 July 2025
I was given an appointment within 2 days of ringing the contact center and the problem was rectified efficiently.
14 July 2025
Excellent all round experience
14 July 2025
Completed within a reasonable time oil and filter change. Brake fluid drain and change.
14 July 2025
Originally unsatisfied but Demi started to deal with my service and everything ran smoothly then
13 July 2025
Investigated the issue and following a further discussion, provided possible explanations and a solution.
13 July 2025
Easy booking , instant availability
13 July 2025
Only issue was why a major service was indicated on computer based on time, 9000 miles early, particularly as phev, with only 15000 miles on engine (21000 overall), why would you change spark plugs and air filter?
13 July 2025
As above.
13 July 2025
Regular updates.
13 July 2025
Cost factor has a massive influence on the low score, but for that it would be 10/10.
12 July 2025
Very efficient drive in service and customer care. Impressive
12 July 2025
Very professional and problem solved
11 July 2025
The answer is in the first question.
10 July 2025
As above
10 July 2025
As above.
10 July 2025
Very attentive and informative process from drop off to collection
09 July 2025
Great to be kept informed throughout, high standard of customer service.
09 July 2025
Everything is always explained to you in detail also when you drop your vehicle off collection time quoted is spot on
09 July 2025
Job was done well
09 July 2025
Good service, lovely staff and great coffee.
09 July 2025
Explained process, completed work promptly.
09 July 2025
Good booking service and provision of courtesy car.. However my car was driven for 20 miles in my absence. Also it was handed over with a puncture that they knew about and didnt mention. I had to drive it straight to kwik fit before driving home.
09 July 2025
I've lost trust and confidence in the branch for the above reasons and now also the brand as the gearbox and rear diff failed at 100,000 miles despite having a full service history. This breakdown led to me missing my friend's funeral and stranded.
09 July 2025
First class service
09 July 2025
after spending nearly £500 would have thought that screenwash would have been put in not just water
08 July 2025
As I said above, I immediately felt pressure into paying for the work needed on my fully paid for, maintained lease car. I asked him to check that I didn't have to pay with lease company- and as expected, I didn't have to!
08 July 2025
Very good service throughout
08 July 2025
Absolutely brilliant service as always BMW Cardiff. Ann made sure the car was ready so I could get to my appo6
07 July 2025
Lovely hand over better than the last time I bought one.
06 July 2025
No complaints, very happy with experience.
06 July 2025
Safety recall
05 July 2025
Good customer care
05 July 2025
Service manager was very professional, and kept me up to date with every development
04 July 2025
Very good service
04 July 2025
Good service
04 July 2025
The problem was corrected
04 July 2025
Very efficient and kept us well-informed
04 July 2025
Quick turnaround, kept informed of progress, free health check and wash/vac.
03 July 2025
As above
03 July 2025
Great service even on a busy day (last day of June).
03 July 2025
Ease of booking . Good communication throughout . Alison was extremely helpful and professional . Many thanks ??
02 July 2025
Gave me a room to work from
02 July 2025
Staff were very helpful and friendly
01 July 2025
Sytner are first class from reception, check in, communication, to first class delivery of the required service and presenting a 'valeted' car.
30 June 2025
Good service, regularly updated by Anne on the progress and was able to work whilst I waited
30 June 2025
Completely dissatisfied, car issue not resolved. No attempt to resolve the issue with myself and now issuing me with a survey for satisfaction with an unresolved problem with the car.
30 June 2025
Prompt service, attentive service staff, great workshop and waiting area
30 June 2025
Quick one day service with great communication with the Service Adviser David Bees
30 June 2025
I can't really comment on the service recieved at Sytner Cardiff as I have never used them, I have however used Sytner Newport
29 June 2025
The lady I dealt with was very good had no issues with her service or the car provided.
28 June 2025
Outside of car was not cleaned properly not like other times had to take it to a car wash which I have never had to do before
28 June 2025
Broken spring identified, communicated with video and replaced efficiently, staff very helpful and professional at all stages.
27 June 2025
Fully satisfied.
27 June 2025
My service experience at Sytner Cardiff was very good, although I was told my car would be cleaned and vacuumed whilst at the centre, it was neither cleaned or vacuumed sadly.
26 June 2025
Excellent
26 June 2025
Everything done correctly, and to a high standard
26 June 2025
Excellent. Its exceptional customer service to have a video showing the problems with your car sent to your email address. David contacted me and explained everything clearly. He is a credit to the team at BMW. He is very knowledgable and friendly.
26 June 2025
Easy to arrange service and easy car pick up also service is faultless.
26 June 2025
5 stars, very satisfied with all the service
25 June 2025
Consistently excellent customer service from Alison and the technician team.
25 June 2025
Very satisfied
25 June 2025
I received the usual first-class service.
25 June 2025
On time service and a clean car afterwards,what more could you ask for???
25 June 2025
Everything checked and the car cleaned.
25 June 2025
SEE ABOVE
25 June 2025
Reception staff were very friendly and welcoming. I was pleased it took just 90 minutes and had a call to say the car was ready for collection
25 June 2025
Fully met my expectations and needs
25 June 2025
As above
24 June 2025
Welcoming staff and a quick turnaround.
24 June 2025
What about the stearing issue
22 June 2025
Very efficient just like the car
22 June 2025
Transparent discussion and outcome.
22 June 2025
Recall was dealt with quickly
22 June 2025
Helpful sales staff. Found alternative staff member when realised was tied up sorting out other customer rather than just leaving me to wait
21 June 2025
No problem except no loan car available
21 June 2025
Reception and service staff are all pvery good.
21 June 2025
I was treated very well in person and on the phone. All the staff I interacted with at Cardiff were friendly and professional.
20 June 2025
Superb - They managed to fit me in for an MOT on a Saturday morning, even though I rang on the Friday lunch-time - Excellent service.
20 June 2025
Kept informed and very helpful, although my next service is in 18000 miles the cars service computer tells me its 3,000 a bit confusing?.
20 June 2025
Quality work
20 June 2025
As above nothing to fault
20 June 2025
They didn't even bother to come out start the car and try to find out what have they done wrong.
17 June 2025
Quick and efficient
17 June 2025
Service was done swiftly and no issues
17 June 2025
I was kept updated throughout the time I dropped my vehicle off until it was ready to be collected
17 June 2025
Work carried out on time and with things spotted and discussed openly with great options
17 June 2025
Simple process to book and drop off car. Clear updates from the service team and coordinator. Car well looked after
17 June 2025
Service was on time, the bmw rep I dealt with was very helpful
17 June 2025
Please see answer above. Also, I was so well looked after from start to finish by lovely Ann; she couldn't have been more accommodating of my needs. She kept me updated throughout and arranged taxis for me. She is such an asset to your organisation.
10 September 2025
Car was ready before time , good turn round time from ordering to collecting