The service functions for the vehicle were excellent. The access to service personnel and reception was confusing and slow, having to hang around waiting. Probably bedding issues with dealership move.

The new layout of the dealership takes a little getting used to

Efficient. No waiting. Even the car is now cleaned to a high standard.

Service carried out within indicated timeframe. However: 1. Collection delayed because Customer Adviser was in team meeting - I had to wait over 20 mins. 2. Valet/washing was mediocre. 3. Major £700 service did not include topping up AdBlue....

Always prompt and efficient

The problem was resolved quickly and they went to extra lengths to ensure I had a vehicle over the weekend.

Directions notgiven to new location of showroom.

No waiting, drove straight into the service bay. Full and comprehensive report on condition of vehicle with faults being rectified at the time, did not have to make a further appointment. Vehicle valeted after service.

Very impressed with drive in facility

No communication Still the outcome of how and why the faults occurred I had to telephone for updates

Alison was a true professional and handled the visit well from start to finish. She was a delight and made me feel very welcome. She called on a number of occasions and kept me updated throughout the day

My new G20 3 series had defective suspension parts, which were not fully dealt with in the first round of work completed on the car. So it was necessary to bring the car back the next day for additional work to be done to fix the car.

Excellent care from the moment you drive in

Very good

The staff at Sytner Cardiff were always ready to help and answer any questions I had, regardless of how obscure.

Very attentive staff, extremely 'slick operation at Cardiff. Kept me informed throughout

We were greeted on arrival, shown to the reception area, which was very comfortable. We were immediately offered refreshments and a member of the service department explained to us what would be happening and how long we would have to wait.

Was told car ready to pick up but the waited 45 mins as hadn't still waiting to be cleaned

Took a little longer than expected, but had a great service - and have been offered £100 back for the wait, to use in the service department- I was very pleased

On arrival I mentioned a rattle in the driver door and wind noise from the door seal. The service technician mentioned that they had only allocated a 90 minute slot for the service, if time allowed they would look at these items.

As always Ann was there to greet me and look after myself .

Service staff are are excellent at front of house. But very disappointed how the car is treated.

Please refer to the above. The communication from good. The works completed were terrible.

Helpful front office service staff but disappointed that a fault - tyre pressure - was showing on vehicle status display when I drove home

Efficient and helpful staff. Ann Harry on the fast service desk was, as always, very professional and helpful.

The lady who checked us in was very efficient and dealt with us in a prompt and polite manner. The service engineer (Uzy Parmar-Anwar) went out of his way to explain the work carried out and ensure we were completely happy with things.

Completely Satisfied, we drove into the service area where we were met by a young lady for whom asked us if we required a cup of coffee, we then waited for another lady signed the paper work for the service /M.O.T, then they ordered a taxi for us.

Ease of booking

Excellent service and a fair price

Attentive service in new location

Efficiency AND I hope a good job done.

Great service.If I was to be ultra picky. My car was washed as part of the service. it had water stains on the rear bootlid. The lights in the new facility showed this up. Do know there is a typo on the MOT? Penarth road is spelt. Pernarth road.

Fantastic experience with the new drive in check in service. Sets them apart from a usual dealership

Mixed experience. Some elements really good, others left wanting. Drive in service, meet & greet, facilities were great, the communication was poor.

Friendly and welcoming staff combined with fast and efficient service of my car is exactly what I have always received at Sytner Cardiff.

Rhodri and Ricci were very helpful

Comfortable facilities. Very clean, nothing like bring in a service garage. Would have been nice if everyone was offered a drink. Service good hospital poor.

They all treated me like family. Polite and very professional

This time unfortunately it wasn't great as the diagnostic investigations carried out by the technician was inconclusive , thanks to Alison who managed to have the car rebooked in next Tuesday for further investigation

Repair done well.

So well looked after.

It was great

In addition the MOT service indicator was not reset. Also, the Service Centre isnt fully approved for MOT an alternative site was used. This meant the vehicle was driven a number of miles with the hifi left on loud and seats not returned to correct

Friendly helpful staff who go out of their way to help you

The new Sytner building and the space is great but the rear tyrs issue afterwards spoilt the experience

Asked for the price to be checked with the manager and the response they reduced the price by £2 !!!.

Having the technician come out in the car with me to help diagnose the fault was most helpful. I was kept up to date with progress and my car was cleaned inside and out ahead of collection. Only improvement would be a courtesy car.

My car was picked up and brought back to my workplace and cleaned inside and out. What more could I ask for?

Efficient

Fast and efficient

Great help with picking and recovering the car & supplying me with a rental car. However when I got my car back the interior was very dirty, muddy boots etc had marked the footwells

Staff very polite and friendly, nothing is too much trouble.

The communication was great at all times and the engineer (Oz) was excellent and waited for me to arrive so he could talk me through the work undertaken.

The service advisor did an excellent job, and provided a highly professional and friendly customer service.

Didn't know initially that my car was out of warranty

Still no coffee

Great service but I would rather deal with someone I know than a new member of the team

Satisfied with service. Although i had to wait an hour for my car to be ready after being called and told it was ready to collect an hour before i got there. Dropped my car off at 7am, aimed to collect at 4pm.

Service completed fairly promptly, if a little expensive

Excellent customer service from booking to post service call. Work done as required. Staff polite and considerate.

Service advisor Oliver was very professional and helpful.

A 2 hour turn around was quoted, waited another 1 hour + 45 minutes. Car wasn`t washed as was promised

My only issue with this visit was nothing to do with Ann or what was in her control, it was the fact that the waiting area for customers was absolutely freezing and I had to keep my coat on the entire time.

THE SYSTEM IN PLACE HAS ALWAYS BEEN HELPFUL AND CARRIED OUT TO MY SATISFACTION

Everything was completed without error, good communication

Alison was very attentive, kept the vehicle overnight as I was away overnight too

they sorted problem out quick and good

got everything i wanted with no problems

Nothing wrong, very accommodating.

Very professional and felt I was receiving and individual service

The best customer service I have had from any car dealership. As above. An example to other dealerships.

Overall attitude first class, far superior to Sytner Newport.

The service video quoted the wrong tyres.

Because of good work

As above but Ollie on the service desk was great and my response isn't based on his service!

There was a major problem with the car within 3 months of buying the car and head office in Leicester and Cardiff branch were not helpful. I live in Cardiff but I had to get the Hungerford branch where I bought it from to help me.

Part of the MOT deal was a health check and too knock the service inspection light off, which didn't happen

Welcoming staff, car was well serviced & cleaned inside & out

Service provided by Ann Harry as the service adviser is always excellent with ongoing progress updates and post service follow up

Service was excellent but a little pricey.

Appointment arranged quickly, person on the service desk was very and efficient. Work on the car was carried out well and on time - though the fault was a software fault known to be a problem.

Great feedback with video and brilliant customer service

Everyone from receptionist to service personnel to salesmen to even the car washers are friendly and helpful and very accommodating.

Very experienced, Oz was very good

Service (from BMW Sytner Staff, Especially Danni on service) was excellent, however this is the 3rd return for this fault.

Great service / support from Connor. Sytner need to extend tyre services to support weekend servicing activities

Expensive!

I was frustrated at first when I was told that they could find nothing wrong with the the car but my confidence in BMW was restored when they advised me to leave the car with them for further fault analysis and examination

Service department was suppose to contact me.

My recent warranty repair was delayed for two days due to the requirement for authority from BMW. However all seems fine now. Incidentally had good service from Sytner Newport when I called in recently to fix a problem with re-connecting my phone.

Damon is very personable, professional and knowledgable. He fitted in appointments at the end of working days and couldn't do enough for us.

Not as good as in the past given there were commitments made on calling me on updates none of which happened until I called them for a status on the concern. This happened on three occasions during the course of a day and the problem was not resolved

Everything went smoothly

As above.

No video health check as is usually supplied

Amazing service

I can only repeat my remarks to the first question.

Was dealing directly with Ann Harry - Ann has always been fantastic and she always goes above and beyond to be friendly, professional and helpful.

Car was assessed and jobs done in a timely manner

All on time and the car returned clean

The whole team We're very welcoming and professional

All managed very well. No issues

Good. Found that when I ring the Cardiff telephone No that my call had been re-directed and confusing when speaking to several different Sytner staff. System seems to over complicate the Customer experience.

Booked for a service it was very quick

I passed my kot which ok and a health check. But next day I had an engine light.

As mentioned

Quality of workmanship is fine, support processes poor.

As I have stated above.

You keep calling me to tell me my car is ready to then find it hasn't been washed. But I only know because I'm now wise to ask before travelling down to collect my car. It's only ready once it's been cleaned.

Fault was not resolved. I had the same problem a week after. When I went to collect the car expecting the problem being resolved, the fault happened again on car pick-up. Still being fixed.

Good communication and a swift diagnosis ensured that there were no delays or confusion.

Sadly car has been in twice for same problem, and keeps reoccurring, booked in for a third time.

There were many issues - - move to new showroom, leading to difficulties securing a purchase - resulted in multiple journeys to both showrooms - currently unsure of bodywork Autoglym Life Shine protection as no certificate supplied - unacceptable

Completely Satisfied, from the building of the car on screen to picking the car up in the waiting area, the sales person (Ed Phillips) went through everything the setting up my phone to the car with me before driving the car out onto the road.

From the first moment to picking the car up complete professionalism from everyone I was introduced too

What I expected

Tom Morgan great from sale of car to handover and aftercare.

Peter Coggins was outstanding

Professional, easy to do business with

Mark James our salesman was outstanding ..he went out of his way to help us even coming to fetch us and take us to the garage to collect our car due to transport issues. He kept us informed right the way through and answered any queries promptly .

As above it didn't feel special just anxiety and stress because the delay made us late for another appointment

Always first class service

The purchase process was simple..well explained and at hand over simple language uses that was understood. Edward checked understanding at every stage.

GREAT

All the staff are friendly and helpful without being pushy

pleased with the service and the car is great to drive.

Friendly, knowledgeable staff, very professional organisation.

The service I received and also the after sales service I have had and still having is in my opinion second to none. I would like to add that Edd and all his team are the best I've ever had I've been having a Motorbility vehicle since 2003.

Very helpful and informative staff.

Everyone I have dealt with has been kind, courteous, patient with my questions and very knowledgable. I did everything over the telephone as I was not in the area and it was as if I were there in person. Car is perfect. Delivery and training great!

You have some exceptional individuals at Sytner Cardiff who all know the meaning of exceptional customer service because I was one of the recipients of that service . Dean James - The Principal Rhodri Philips Damon Chandler Craig Walsh

Edward kept us informed at every step of the way from test drives to ordering and through to delivery. I tried many cars before finally deciding on my Bmw but it was the service from Edward that was the deciding factor for me.

Jack Ward at the Cardiff showroom was friendly, informative and professional through the process of purchasing my brand new X3

Communication is always excellent and the customer service is so amazing. Everyone is so friendly and again Mark James has always been so professional and incredibly kind and helpful. Appointment times are always met.