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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Courteous, pleasant and every afford made to accommodate you

Service

Easy and accommodating

Service

Good

Service

As previously stated.

Service

I had a winter check which was thorough.

Service

I felt well looked after as a customer, my service advisors were down to earth and practical as well as having a great sense of humor. They even had great biscuits.

Service

Work to fix the screenwasher blockage was completed but they forgot to fill the screenwasher tank afterwards.

Service

Very good. BMW service team came to my place of work and collected the car, serviced it and brought it back. Cleaned as well. This is a fantastic experience. In the past with other cars, I have to take time of work to drop it in or hire a car etc

Service

the girl makes sure it is on time

Service

Service advisor was great.

Service

Nothing is too much to ask - even to arranging taxi transport.

Service

Excellent customer service and support from Sytner Cardiff team, especially from S. Gibson.A very happy customer!

Service

Efficiently dealt with.

Service

no time wasted. ready when promised

Service

Again, the customer service and help from staff is first class

Service

Prompt and professional. Car was immaculate when I picked it up. I was emailed a video confirming what needed to be done. Anne was also lovely to deal with.

Service

Please let me explain that in absolutely no way does this score represent the service that Anne Harry delivers - I love dealing with her and it's disappointing that this will probably reflect in her feedback rather than the overall feedback.

Service

its really expensive - #350 for oil and a small filter and 2 hours

Service

As above

Service

The garage was very helpful and carried out my service in a professional and efficient way

Service

Some delays, but overall good customer service

Service

It was an investigation issue on an intermittent rattle that i could have been fobbed off on. The team diligently investigated and resolved the issue.

Service

Efficient and very friendly staff

Service

Prompt service and helpful staff

Service

Service and MOT were completed in the estimated time and all staff were polite, efficient and knowledgeable at all times. As a customer you are made to feel special.

Service

Prompt and efficient service

Service

As above excellent in every way, i would like to mention Sophie in particular as she couldn't be more helpful, car servicing is standard it is the quality of people that represent your business which Sytner BMW Cardiff have got down to a fine art

Service

Very satisfied with the service given by all your staff,especially Mr Edward Phillips .We appreciate greatly that he collects and delivers my car back. It is very difficult for me to get my car to the garage as my husband has Vascular Parkinsism.

Service

Overall very positive.

Service

It was only the end of warranty test and MOT but I was looked after extremely well

Service

Because I was very satisfied

Service

Service carried out as required

Service

The appointment was at a time acceptable to me, I was prewarned as to the likely duration of the service, which was subsequently met, the staff were professional, accommodating and friendly. I got what I was told to expect.

Service

Very friendly and professional services. Staff very friendly car looked great after it was dropped off

Service

First rate.

Service

The video I was sent came with no sound. In a follow up call from BMW I was told this would be chased. Nothing has happened.

Service

Staff were sympathetic to the problem I had.

Service

There was confusion over whether my car needed the service or not

Service

All good, except service notice on dash not cancelled, still appears!

Service

Everything done in time

Service

I dropped my car off in the morning for an MOT and agreed collection at lunchtime. At 3pm I'd heard nothing and phoned twice to find that my car was still not ready. I had to collect it after work which was less convenient and still had a short wait.

Service

I was very satisfied with the service, but disappointed with the exceptionally long wait. I was told initially that it would take 90 minutes, so I brought some work and waited in the showroom. The wait turned out to be nearly 3 hours.

Service

From the moment you enter the showroom to the moment you are handed your keys the service experience is pleasurable. From the receptionists to the service desk to the technicians, first rate. Well done BMW for getting it right.

Service

After service care was excellent

Service

Car was fixed under warranty

Service

Alison was professional told me how much things would cost, how long it would take and kept me informed. When I picked the car up she told me what had been done. The car had been well cleaned and was ready on time.

Service

I felt the service department staff not as talkative nor welcoming as the rest of the staff in Bmw Cardiff. Appeared as if they didn’t want to be there.

Service

Easy going, couldnt do enough to help me

Service

As above .it is a very efficient service .My last contact was for a recall check .Hassle free communication.Courteous staff

Service

I was advised that it would take approx 90 mins but took an hour longer. Part of this could have been because I asked for the tele servicing contact number to be changed in the car but the main gripe was that I wasn't given any update on the delay.

Service

The car was serviced, a video of what was done was sent .

Service

Friendly efficient staff to make everything as easy as possible

Service

Excellent service

Service

good experience friendly

Service

The work was completed, on time with the minimum of fuss.

Service

Great service!

Service

Kept informed and job done

Service

Came in originally for an MOT I forgot to add that the I drive kept switching off and on, got in contact with Alison who kindly got the problem sorted no problem at all

Service

The car was booked in for MOT but service engineers discovered all discs needed replacing.......this attention to detail is very reassuring

Service

I recently bought a 2008 BMW 6 Series Convertible from a non BMW franchise....your service manager Chris Mctiffen offered to conduct the full 140 item check for a small charge......this provided me with the assurance I needed on Service condition

Service

As above kept waiting for two hours after alloted finish time

Service

Buying the car was positive but generally dealing with service staff and others when queries have arisen has been a friendly experience.

Service

Great support from Alison Williams, timely delivery of service, and accelerated completion to allow for hospital appointment

Service

The work carried out was first class as always

Service

The service I received was excellent and the work was completed on time with minimal waiting time.

Service

The service was completed on time and as promised

Service

Car was in at specified time, and I received early call to say car ready.Clean as a whistle

Service

staff always helpful and informative

Service

The gentleman who spoke with me and sorted everything was superb

Service

The service was poor. I was left waiting for over 45 minutes with my 3 year old child, until I had to explain that I need to leave to be at another appointment.

Service

No problems experienced on this visit.

Service

On this occasion the car was dirty inside. With it being white / cream leather there was some dirty black patches on parts of the interior. Easy enough to clean off but still.

Service

My one problem is that I was advised that my left rear brake pads were worn to 4mm whereas the right side were 7mm. The fronts were fine. I was advised to change the left rear pads only in a couple of months and that everything is working perfectly

Service

Everything about BMW and the Cardiff centre is quality

Service

Despite previous comments, camera system left disconnected and seats pushed to the rearmost limits. Was told car was ready for collection, even though fault asked about, diagnosed and included on job card had not been fixed. Very high prices.

Service

As above

Service

My problem was dealt with quickly - (a query re front near-side wheel after hitting a massive pot hole near Cowbridge I had only taken possession of the car about 6 days previously ) Could have done with quick lesson on how to drive automatics!

Service

I run a very successful ChipsAway Franchise in Cardiff for 9 years, so I will repair the damage myself. rather than bring it back. Overall it was a very poor experience for me.

Service

Booked in for a 1st birthday check up for the car. Got a friendly call to arrange and reminder near the date for the check up. Arrived a little late on the day but still managed to get the car back in good time

Service

The whole experience was wonderful, answered all my questions and kept me informed at all stages.

Service

Only minor issue back seats weren’t cleaned after having a valet

Service

Found the staff extremely friendly and helpful.

Service

It was easy to book . Accommodated my timings . And it was quick

Service

waiting times for vehicle was excellent and also kept informed of progress

Service

I was asked if I would like my vehicle valeted on collection, to which I responded yes!On collection of my vehicle, the external was not completely clean, and the internal had only had carpets hoovered nothing else.

Service

Visited purely to have sat nav updated, as that couldnt be done in the service received previous week. I was then surprised that the dealership had done a courtesy check on the vehicle - which I neither requested nor was necessary.

Service

All work completed to time or in advance of expected time despite late arrival at centre due to exceptional traffic.

Service

Excellent

Service

Always good service and bar always cleaned throughout

Service

Alison Williams was extremely helpful in fitting in the follow up MOT at 8am the next day after the car failed its MOT . The replacement part arrived early on the second day and was then fitted. The car passed its MOT and we drove to London.

Service

Anne was great, excellent customer services and went above and beyond to make sure my service was completed.

Service

Service was completed ahead of schedule, and the video summary is a brilliant innovation.

Service

Nothing to complain about

Service

Better than our previous service experience which was awful. This time, the people we dealt with treated us as customers whereas last time we were an inconvenience.

Service

The staff were great, helpful and very friendly

Service

Took around 3 hours when I was told it would take 2 hours but overall I wasn't too bothered with this.

Service

Price was good for the alignment and car is better now. Car was nicely washed and cleaned. As above , Ann’s customer service.

Service

Prompt & efficient servicing and was kept informed of progress as we waited

Service

Staff empathy and consideration

Service

Normally completely satisfied. Usual personal handover of the car didn’t happen this time. Also a few scratches on the bumper after the car was washed. Only noticed when I got home

Service

I have used Syntner in terms of sales and service, and find the staff and service to be first class and very customer focussed.

Service

Excellent service from start to finish.

Service

The case was ultimately resolved to a somewhat satisfactory level given the circumstances, however communication with service staff was limited and difficult to get hold of leaving me unaware of what was going on.

Service

Simple service undertaken with no hassle.

Service

See above answer generally good but feel not as good

Service

DID WHAT THEY SAID ON TIME.

Service

Great Service and customer care

Service

I was sent a video from Mr Alex Clode-Steer of underneath my car when I was told everything was fine with the exhaust. 4 days later the exhaust broke into 2 separate pieces while I was driving to work

Service

fast and efficient

Service

Not helpful

Service

Faultless from start to finish.

Service

As I have said earlier a very professionally run dealership.

Service

Greeted with courtesy. The car was ready as promised and well- presented.

Service

Long time for car to be repaired, asked for a final price on phone and was given an incorrect figure. I have a 550i and was given a mini as a courtesy car.

Service

Work was carried out to a high standard as always.

Service

Completely satisfied customer

Service

Self explanatory

Service

Problem (a very small one) sorted out While u Wait at no charge (car only a few months old) and washed and valeted too

Service

Nothing was too much trouble, great service.

Service

Dealt with personably and quickly. Good communication throughout

Service

Good service and communication

Service

All of the staff are extremely professional and treat me with respect.

Service

Same reason as before, wasted an additional two hours waiting for the car

Service

Very Pleasant and efficient staff to deliver the service without being over bearing

Service

As above - great personal service

Service

Could not have asked for more.

Service

A week later the same fault this is 3 times now with the same issue costing me a 60 mile round trip I have email a picture of the fault to a member of your team Alison

Service

Lack of courtesy car when my car was kept longer than expected, this caused me to take day off work to pick car up

Service

The whole experience of MOT and full service was a dream from start to finish.

Service

very efficient

Service

Finally after 5visits they seem to have cured the door seal issue

Service

Always treated well and the service completed promptly

Service

Excellent start to finish

Service

Reminder service due; booking car in was easy and another text reminder pre service; friendly and helpful reception and member of staff who dealt with my booking. All completed on time.

Service

The receptionist was extremely helpful

Service

All staff that we spoke to were very professional

Service

As described above. The issue was fixed immediately, with no quibbles.

Service

During my time from ordering my car and taking delivery of it Richard was always on hand to answer any questions and concerns I had.

Sales

Was above first class service was kept update with every single step of the process and Edward was a star helped me set everything up in the car and explained every switch

Sales

Everything great

Sales

Mr Edward Phillips is a credit to your business, he kept us informed at every stage, exceptional service experience.

Sales

Easy process from start to finish.Made very welcome in the showroom by all members of staff.

Sales

All staff friendly and approachable.

Sales

When collecting the car, Mark took the time to explain in detail how the car (especially the idrive) operated, and clearly showed his passion for the brand in his excitement of explaining everything to me (as if he were collecting the car himself)

Sales

salesman very good

Sales

The welcome and politeness began as I entered the door led to a comfortable seat coffee and cookies and introduced to my representative in minutes

Sales

Very helpful and efficient - all sorted in one visit really. Excellent that they could deliver the car to my house.

Sales

Tom Morgan was our salesmen and went through all the benefits of each extra that we chose.

Sales

Everything was arranged to the last detail on the day of picking the new car

Sales

Ed Phillips was great from start to finish! Made the whole process as easy as possible

Sales

Really a painless experience !!

Sales

Ed was wonderful

Sales

Edward was extremely courteous and helpful. They also involve the kids in the process which is fantastic! There’s a real ‘family’ atmosphere in Sytner Cardiff and they really take the time and listen to your needs and preferences.

Sales

Great welcome(again) from Jay Dent

Sales

Being at the BMW centre is all part of the great experience of purchasing a BMW. Staff are courteous and go out of their way to make the customer feel special. The salesperson I dealt with made sure I was informed at every step of the process.

Sales

Ansewred all questions with professionalism

Sales

The purchase was straightforward and the delivery time spot on.

Sales

Lee Downes started the sale and explained everything we wanted to know. Mark James took over made the the rest of the process very easy.

Sales

The whole experience was very easy and I was made to feel relaxed. I was delayed in traffic when I came up for a test drive; Edward Philips stayed late for the appointment and most importantly his welcome and friendly made me completely at ease.

Sales

Love it

Sales

Everyone very polite , served great coffee , never kept waiting too long, just made to feel very welcome. Again must mention Richard Gardiner a great ambassador for the BMW brand. Polite, charming, knowledgeable without being too pushy or overbearing

Sales

Quick and efficient

Sales

Very satisfied with every step ed contacted us throughout the entire process excellent customer service skills

Sales

0.5 marks down from 5 as my car did not include the sat nav software that it should have and I have not been contacted about this since - still pending

Sales

From the moment I went in to.showroom it felt like a 5 star treatment

Sales

The sales executive, Richard Gardiner, ensured that the whole experience was pleasant and stress free.

Sales

Very good personal service from Jenna Sloman and Richard Gardiner

Sales

Easy to deal with. Always accommodating, patient and quick at responding on questions or issues. Nothing to fault. Completely satisfied.

Sales

Edward at Sytner, Cardiff was a most likeable and easy person to deal with.

Sales

All staff on site were excellent at all times, from the lady who welcomed us and knew my name through to Edward and his colleagues.

Sales

very good communication throughout

Sales

I picked up a brand new car that had a layer of dust. When I mentioned this Dave very quickly got this sorted

Sales

Brilliant

Sales

First few people we met and spoke with had the attitude and mentality of a back street garage

Sales

A smooth experience

Sales

Great customer care. Dave kept I touch with updates during the order process. Nothing was too much trouble.

Sales

The overall service I received was wonderful especially the sale consultant Edward Philips from the Cardiff Branchin addition the level of after care was also wonderful

Sales

Salesperson was excellent - informative and supportive

Sales

I found from the moment I stepped into the showroom we were treated like we were the only people there. Dale was fantastic, very caring and he completely understood what I wanted and nothing was to much trouble. I would definitely recommend bmw

Sales

I got the car i wanted at a good price

Sales

Always well informed

Sales

Kept us informed at all times

Sales

9 out of 10 for responding to phone calls and emails.

Sales

Again the service I received from Mark.

Sales

As stated in No1

Sales

My car was perfectly clean and well presented in the showroom plus the staff made me feel so special on the day

Sales

Can't fault the service received.

Sales

Mr Mark James left no stone unturned!

Sales

Knowledgeable staff, easily understood. Delivery on time.

Sales

only 1 fault - every other new vehicle we have purchased over the years have always has a bouquet of flowers given as a small gift but not BMW.

Sales

Because it went smoothly

Sales

Informative