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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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It was easy to book and I have been constantly kept informed even after I had collected my vehicle.
Good customer service
Full check & explanations. Total attention to all detail.
Excellent service from start to finish. Alison kept me informed throughout the process. Flawless!
Friendly, informative and polite
Excellent service and friendliness.
My service advisor Conner rescued this for me hence the high scores are for his valued service. Having only one car I needed a courtesy car. Although originally you couldn't provide one. Conner pulled out all stops and organised a car in time.
Excellent friendly customer service.
Everything was really easy and clear
The new SytnerBMW facility is of quality and customer satisfaction is top priority thier.
Service & MoT completed within estimated timescale
Excellent service provided by Josh, Very helpful from start to finish..
My experience was faultless. I was given all the information required at the time of booking my service, on arrival at the dealership and on picking up my car.
The staff could not have been more helpful. They kept me informed at all times. Connor in particular went the extra mile to keep me updated.
Easy to arrange an appointment. Trust and confidence that everything required was done without cutting corners.
Really pleased with the ease of the process
Alison was very professional & efficient customer service team & courtesy follow-up call to check on satisfaction.
Brilliant service and really helpful man on the phone.
I was very satisfied
Efficient, polite- quote upfront useful and no surprises. Kept informed throughout.
Very happy with the service.
I'm always happy with the service I receive. Its far better than some of your competitors. The service is great
Great service :)
My contact was Josh who was a pleasure to deal with. Explained clearly the procedures to comply with during this pandemic.
We had regular updates on the progress of the car from the service advisor
All service tasks were completed
The whole process was faultless start to finish.
Connor kept me fully informed as to the service requirements of my vehicle and it was ready at the time promised.
Again, difficult with Covid-19 restrictions but the service advisor successfully managed to provide very good communications during the visit, mainly over the phone.
Alison who dealt with my car has been brilliant. She's professional and knowledgable.
Everything done with the customer in mind during this difficult time.
Initially a few issues BUT they were very quickly rectified by Rhodes the Service Manager. He is a very busy man but, was professional enough to take his time and assess the issue and resolved it with aplomb.
Very happy with everything from dropping the car off to the staff that we encountered. Also very happy with the car.
What I asked for was completed
No issues and seamless process
Nothing to complain about.
Impressive service and communication!
Before I retired I was involved with the motor trade. Having gained a great deal of experience in all areas my expectations were high. I have to say that the repair carried out exceeded my expectations. Many thanks to the Body Shop mgr. Mr Neil Jones
Everything went smoothly.
Very professional and friendly staff
Alison Thomas was the service manager who dealt with my needed maintenance due to a seized brake calipers. I have had many dealings with Alison and have received a first class service everytime always going that extra mile to achieve satisfaction.
Service & MOT completed quickly and video of car forwarded
Excellent as ever
All staff were friendly and approachable and when I picked my car up there was an incident with a very difficult customer but I was kept informed and reassured. It was a great experience getting my lovely new car.
Loved the car and thought the sale was done very professionally.
An effortless experience. Really impressed
Considering I placed my order before the country went into lockdown, Peter kept me informed when he had updates.
The car is excellent and the delivery of the vehicle was fine. I was given all the technical information on the car by Edward before I drove it away.Overall an excellent customer experience.
They deserve 5 stars for a professional, friendly service
Sytner Cardiff is awesome