My car was picked up and brought back to my workplace and cleaned inside and out. What more could I ask for?

Efficient

Great help with picking and recovering the car & supplying me with a rental car. However when I got my car back the interior was very dirty, muddy boots etc had marked the footwells

Fast and efficient

The service advisor did an excellent job, and provided a highly professional and friendly customer service.

Staff very polite and friendly, nothing is too much trouble.

The communication was great at all times and the engineer (Oz) was excellent and waited for me to arrive so he could talk me through the work undertaken.

Didn't know initially that my car was out of warranty

Still no coffee

Great service but I would rather deal with someone I know than a new member of the team

Satisfied with service. Although i had to wait an hour for my car to be ready after being called and told it was ready to collect an hour before i got there. Dropped my car off at 7am, aimed to collect at 4pm.

Service completed fairly promptly, if a little expensive

Excellent customer service from booking to post service call. Work done as required. Staff polite and considerate.

My only issue with this visit was nothing to do with Ann or what was in her control, it was the fact that the waiting area for customers was absolutely freezing and I had to keep my coat on the entire time.

Service advisor Oliver was very professional and helpful.

A 2 hour turn around was quoted, waited another 1 hour + 45 minutes. Car wasn`t washed as was promised

Alison was very attentive, kept the vehicle overnight as I was away overnight too

THE SYSTEM IN PLACE HAS ALWAYS BEEN HELPFUL AND CARRIED OUT TO MY SATISFACTION

Everything was completed without error, good communication

Very professional and felt I was receiving and individual service

The best customer service I have had from any car dealership. As above. An example to other dealerships.

got everything i wanted with no problems

they sorted problem out quick and good

Nothing wrong, very accommodating.

Overall attitude first class, far superior to Sytner Newport.

The service video quoted the wrong tyres.

Because of good work

As above but Ollie on the service desk was great and my response isn't based on his service!

There was a major problem with the car within 3 months of buying the car and head office in Leicester and Cardiff branch were not helpful. I live in Cardiff but I had to get the Hungerford branch where I bought it from to help me.

Service was excellent but a little pricey.

Part of the MOT deal was a health check and too knock the service inspection light off, which didn't happen

Service provided by Ann Harry as the service adviser is always excellent with ongoing progress updates and post service follow up

Welcoming staff, car was well serviced & cleaned inside & out

Appointment arranged quickly, person on the service desk was very and efficient. Work on the car was carried out well and on time - though the fault was a software fault known to be a problem.

Great feedback with video and brilliant customer service

Everyone from receptionist to service personnel to salesmen to even the car washers are friendly and helpful and very accommodating.

Very experienced, Oz was very good

Service (from BMW Sytner Staff, Especially Danni on service) was excellent, however this is the 3rd return for this fault.

Great service / support from Connor. Sytner need to extend tyre services to support weekend servicing activities

Expensive!

My recent warranty repair was delayed for two days due to the requirement for authority from BMW. However all seems fine now. Incidentally had good service from Sytner Newport when I called in recently to fix a problem with re-connecting my phone.

Service department was suppose to contact me.

I was frustrated at first when I was told that they could find nothing wrong with the the car but my confidence in BMW was restored when they advised me to leave the car with them for further fault analysis and examination

Not as good as in the past given there were commitments made on calling me on updates none of which happened until I called them for a status on the concern. This happened on three occasions during the course of a day and the problem was not resolved

Damon is very personable, professional and knowledgable. He fitted in appointments at the end of working days and couldn't do enough for us.

Everything went smoothly

As above.

Car was assessed and jobs done in a timely manner

I can only repeat my remarks to the first question.

Was dealing directly with Ann Harry - Ann has always been fantastic and she always goes above and beyond to be friendly, professional and helpful.

Amazing service

No video health check as is usually supplied

All managed very well. No issues

The whole team We're very welcoming and professional

All on time and the car returned clean

Good. Found that when I ring the Cardiff telephone No that my call had been re-directed and confusing when speaking to several different Sytner staff. System seems to over complicate the Customer experience.

Booked for a service it was very quick

As mentioned

Quality of workmanship is fine, support processes poor.

I passed my kot which ok and a health check. But next day I had an engine light.

As I have stated above.

Fault was not resolved. I had the same problem a week after. When I went to collect the car expecting the problem being resolved, the fault happened again on car pick-up. Still being fixed.

Sadly car has been in twice for same problem, and keeps reoccurring, booked in for a third time.

Good communication and a swift diagnosis ensured that there were no delays or confusion.

You keep calling me to tell me my car is ready to then find it hasn't been washed. But I only know because I'm now wise to ask before travelling down to collect my car. It's only ready once it's been cleaned.

Following a difficult first visit, this experience was completely different. Ann Harry took great care to ensure I was very satisfied with the Service. Her professional approach and involvement of Rhodri Phillips have restored my confidenc in Sytner.

Kept up to date with how long and what was happening

Danielle was great, just didn't expect to pay so much.

Quick efficient and friendly.

Faults unfortunately not solved.

Very pleased with the professionalism and willingness to help with issues i have had with my bmw .Thankyou to peter coggins and Tia smele for all your help above and beyond your job description.

Not for the first time we found drops of oil on seat and side of centre consol. I rang to complain and was promised a call back as the lady concerned was with a customer.This did not materialise so I rang again the following day but again no call bac

They got me a taxi to and from town as it was pouring with rain that day

We had our M O T done .We went away for an hour or so and came back everything went smoothly .

Everything catered for. Great reception staff. Taxi into town a real bonus and very welcome

Pleasant staff

I got half a mile down the road when emergency warning lights came on about oil pressure. Took straight back and the brand new oil filter installed on the day had cracked. How can this happen and where was the checking?

Connor was a very pleasant chap and as above I had a very good experience on the day, with minimum fuss and kept up to date throughout the day (car left with BMW for the day).

I have dealt with Alison from Sytner every time my car goes in for a service. She provides an unbeatable, world class service. Always polite, professional and an expert in her field. I am also so impressed with the video produced by the mechanic.

Car ready on time and video of work done!

Excellent customer service and the vehicle was serviced in the states timelines.

Their standards and quality are high.

Very helpful understanding my needs.

Quick and efficient service. Advised it would take 90 minutes, and it did!

Cardiff service were excellent

As it was first service didn't know what to expect but so helpful and kind staff impressive

Problems fully resolved, no issues.

Quick turnaround, polite friendly service. Had issue with vehicle on pick up dealt with calmly, with courtesy and professionalism

All went as expected. Courteous and efficient service.

Happy with service and the way I was dealt with. Just took a little longer than I'd hoped.

Love to feels a value customer and BMW Cardiff branch had delivered a great customer services.

completely satisfied.

The actual vehicle service was fine but customer contact very poor

Alison couldn't have been more helpful or responsive.

Friendly efficient staff and quick service.

Friendly and quite well looked after but usually takes longer than advised

Very friendly service - had a call back with quote as promised by Connor beefier the works were carried out.

The lady that dealt with us was very good. I had a doctor's appointment close to the service time and the lady arranged for my car to be ready for me to keep the appointment

Lack of communication from staff when waiting for the car to be returned to us

Good to know that the work has been done by BMW

Achieved goal of fixing DAB radio information display in a timely and effective manner

Service was fine , a little pricey for a 1000 miles running in service. Didn't think the car was as clean as it could have been.

Prompt service, kept informed and a pleasant experience.

Great service from excellent staff

Very thoughtful and experienced service staff

Polite and professional attention. My only disappointment was regarding the washing of the car as the alloy wheels could have been cleaner.

The main bookings team caused quite some confusion with my service. However, the front line staff were brilliant in sorting the issue out.

Everything was ok

Excellent and prompt service

Great team, nothing too much trouble. Very helpful and courteous!

no complaints.

Clean of my car after service could have been slightly better

Connor Evans is fantastic. I would give Connor a 12 out of 10. Let me explain. Firstly his explanations, service, friendliness and professionalism were superb. He called when he said he would, kept me updated, followed up etc.

Alison was excellent, very professional and courteous.

BMW warranty cover provided 'loopholes' on a component I felt should have been replaced FOC. Very different to my other vehicle (Porsche) whereby warranty is bumper to bumper. That said, both Alison Williams and Rhodri Phillips were superb.

I have been taking my cars to Sytner ( and Rydale before them) for a very long time. Keeping the car for 2 weeks for a service is unacceptable. To return the car with paint power-washed off the car was disgraceful. Not to reset service lights sloppy.

I was treated with the utmost courtesy and everything went very smoothly thanks to Sophie Gibson.

From booking in for service & comfort whilst waiting

Parts not in but clear reason why delay to fitting

Ehd of warranty check, car was due back to me at 3pm, asked for MOT while in, told on arrival it would be 6pm. 3 hours for an MOT, couldn't leave it that long so didn't have MOT. Had no feedback when collecting car, just given keys.

No problems at all.

Have a good discription of work that was done with a video sent to me

Amazing service , going that extra mile is always good , BMW give such a good service I've never had this kind of service from any other garage .... well done BMW I'm hoping to be a customer for life

Problems finally resolved

Did not have what i was told

5 based on the service I received from your service advisor.

Everyone really helpful and happy, nothing too much trouble, I'm always in a hurry and they really deliver!

I'm waiting to hear about some corrosion on one of the alloys but haven't had a response yet

I have been using BMW Cardiff for the last 15 years. During this time whenever a problem has arisen with one of my cars the garage has always identified and rectified the problem in a prompt and professional manner.

Great service !

Great customer service experience.

My car was served in a good time. Cleaned and hovered

Always dealt with professionally

Anne Harry was excellent as usual, 10/10. Those at reception less so.

Everything was completed as required within the timescale

All the staff are friendly and helpful without being pushy

pleased with the service and the car is great to drive.

Friendly, knowledgeable staff, very professional organisation.

The service I received and also the after sales service I have had and still having is in my opinion second to none. I would like to add that Edd and all his team are the best I've ever had I've been having a Motorbility vehicle since 2003.

Very helpful and informative staff.

Everyone I have dealt with has been kind, courteous, patient with my questions and very knowledgable. I did everything over the telephone as I was not in the area and it was as if I were there in person. Car is perfect. Delivery and training great!

Edward kept us informed at every step of the way from test drives to ordering and through to delivery. I tried many cars before finally deciding on my Bmw but it was the service from Edward that was the deciding factor for me.

You have some exceptional individuals at Sytner Cardiff who all know the meaning of exceptional customer service because I was one of the recipients of that service . Dean James - The Principal Rhodri Philips Damon Chandler Craig Walsh

Jack Ward at the Cardiff showroom was friendly, informative and professional through the process of purchasing my brand new X3

Communication is always excellent and the customer service is so amazing. Everyone is so friendly and again Mark James has always been so professional and incredibly kind and helpful. Appointment times are always met.

Everything is so straightforward and everything has been thought of.

Polite, friendly, knowledgable salesmen and finance manager, willing to be patient and informative to make the right purchase.

Excellent service from Richard I have bought a few cars now and service 1st class.

Great team in Cardiff nothing was too much trouble

All members of staff for the BMW in Cardiff are all very professional very lovely very helpful I would definitely recommend

Ed Phillips the salesperson bowled me over with his knowledge of the new car I was interested in, every question was answered in detail and nothing was rushed.

Every stage of the sale and delivery was done in a very professional but helpful manner

I was kept informed and car was delivered in the date as agreed.

The Sales Executive - Edward Phillips - was pleasant and totally professional throughout the buying and delivery process. Not too pushy, answering our questions honestly. Upon collection every thing in place - apart from the rear floor mats !!

Was looked after from the first moment I entered the dealership to the final handover of the car

Everything happened according to plan

I was able to negotiate a fair price for the new vehicle

Very happy on handover

Mark and Alex in sales were superb and friendly and helpful throughout

My car was very well presented and I was always kept upto date on when the car would arrive at the dealership, also when I received the car jack ward made me feel at ease and was very thorough in presenting the car to me, can't thank him enough!

Richard Gardiner and Mark Larsen did a good job in the service they provided. I didn't feel undue pressure in buying the car. Detracting from a higher rating is the delay in collection of the car due to a fault identified. Cost me £60 on insurance.

Helpful.

Lovely salesman lovely atmosphere no delays

They bent over backwards to ensure i could get the car prepared to my exact standards

everything explained in great detail

Ed was very helpful ??

Salesperson, Ed was very helpful and patient whilst we decided the most appropriate car for us, and we were kept up to date continually with expected delivery date.

See comments above. Cannot compliment the sales person too highly

My car was purchased through motability and we purchased our car with Mark James who from the moment we met him nothing was too much trouble he kept in touch every step of the way. As i already said first class service and 100% pleased with car.

Friendly and helpful service from the sales and financial staff I dealt with

Ed was brilliant once again, my third car purchased from him and the team at Sytner

Excellent, very helpful and extremely knowledgeable. Our salesman Mr Ed Phillips of Sytner Cardiff was truly outstanding and nothing was too much trouble for him.

The coffee was great in the showroom, as was the chat

Just the overall customer care was great and couldn't do enough for me and that's a feeling I always get when I visit the center in Cardiff.

Able to answer all my questions Was knowledgeable about the vehicle I purchased

Edward was kept informed at each step of the process what was happening and all extras were provided to our satisfaction