Isobelle was great throughout process with equally great communication

From booking the car the customer service was outstanding. I was sent a video explaining the process to take my car to the garage and was kept safe from parking my car to picking it up. As a wheelchair user it was a very good experience

The car was ready for collection at the agreed time and the video was enlightening

Feel valued customer and being treated very well from all staffs.

Ricci and Connor were superb and went the extra mile to ensure all sorted. Claire on greeting in reception was very helpful.

Excellent service support...with daily updates about service .highly recommended.

Everything ran smoothly

Every thing was Dealt with to mt Satisfaction

The dealings I had with Alison were excellent. She kept me informed fully whilst the vehicle was being maintained at Sytner Cardiff.

Everything went to plan & all helpful

Very Proficient

The PPE was excellent and I was made to feel very safe during my visit. Jordan was very professional and looked after us like royalty.

Alex looked after the booking, Jordan called to confirm the works on the day, and then I was looked after by Isabelle who handed back the car, all very nice and professional people. They make the experience what it should be, thank you.

Wendy was clear on what the issues were and informed me promptly if there was any delays and why.

Very efficient.

Very helpful staff, quick efficient and kept me up to date. Also willing to answer my questions to clarify things when required

Staff are very friendly and helpful

Very slick and efficient. Right from the get go, i.e. the online chat through to the after sales care.

Good communications before during and after the service. Spacious facility and good Corona virus management meant that it felt safe.

Completely satisfied no more to say.

Wendy Reilly

Done promptly. Admin afterwards was very straight forward

Everybody was very polite and I felt perfectly safe with the Covid precautions taken.

Well organised in the current climate, staff helpful to guide people through

Kept well informed, great communication skills

Did what was required and kept me informed very well

Very satisfied with my experience at BMW Cardiff

The service experience at Sytner was first class. From the moment you arrived you were dealt with expertly, and treated courteously and professionally throughout.

Completely satisfied car taken in on time and repaired promptly, kept up-to-date as things progressed.

All easy, no problems and completed very quickly.

The arrangements worked perfectly, the loan car was excellent and the car was ready when we were told it would be.

Great

Isabelle kept me informed and turned my car around ahead of expectation. Isabelle was really friendly and accommodating.

Timely, clean, good comms

Easy delivery and pick up and very helpful staff

managed to get an appointment within 24hrs, drop off was fast and covid safe and great communication from James Kemp throughout, can't fault it

During COVID it has been 1st class and the measures in place at the branch have been reassuring.

I was very happy with the care that was given to me by Isabelle Adams in the cardiff branch. She is a credit to the department and did everything she could to assist. That said, the loan vehicle that i was given was miles apart from my vehicle ;-)

Even with the Covid restrictions it was very easy to safely drop the car off at the garage. The car was also ready when they said it would be

They always explain the work they are to do in layman's terms. You know they set out to do and achieve a good job for you and follow up a few days later to see if you are content

Ann in Service Dept was great help

Alison Williams was my representative on the day & she was very helpful. She was clear & thorough. Kept me informed & kept her promises. The reception staff member was also very good & made my 10 year old a hot chocolate which was really lovely

The dealership team were on top of the job and completed it in good time. The car was left in good order and clean.

very satisfied

Satisfied

They are helpful.

Given that we went to service centre during COVID 19, we were pleased to see and receive the care taken to look after customers and staff.

The drop-off and pick-up was very professional and helpful considering the circumstances with Covid-19.

I phoned Sytner BMW to ask for a quote for the service required (25K). When the car had been serviced, the cost was considerably more than the quoted price! Sytner need to train their staff properly. Sytner records all calls, check the conversation!

Excellent service pleasant lock down experience

Everything was as explained

Good in exceptional times of Covid 19

Very satisfying, even down to the follow up call, which is very reassuring.

My expectations were fully met

Great service

Always a pleasure dealing with Ann Harry as the customer service representative. Keeps me informed on what's going on.

The service advisor that managed my booking was very helpful and kept me informed of the developments throughout the time that my car was with the dealer, while everything that I was told that would be done, was carried out exactly as explained.

Attention to detail, appropriate arrangements regarding COVID-19 and professional staff.

The booking system was easy and the repair was carried out free of charge which was much welcomed during these times. The changes introduced from covid were very good, well explained and customer focused. Communication has been consistently v.good

Great service Friendly Welcoming Heloful

Connor was very attentive

Not sure if it's COVID related but nice not having to wait for hours as service performed whilst I waited . Booking in for set time was meant no unnecessary waiting.

Satisfied in the knowledge that the car is looked after by people who specialise in BMWs.

New premises no interaction not a good as the the old

First class service and customer care.

very pleasant staff and safe environment

Service was swift and I didn't have to worry about anything!

Connor in Service was excellent & the lady at the Reception was extremely good, very friendly & thorough re COVID hygiene

Connor was excellent and kept me up to date

Extremely satisfied.

Having bought our car with you we sort of knew what to expect .

Alison was very helpful and clear. She is a credit to the Cardiff shop

Service completed in a timely manner and pick up was quick

Pricier than other places for service but no valet of the vehicle

As above

Very good customer service Thanks Alison

Very helpful staff

I expect the very best from bmw and have not been let down yet. A professional service with minimal disruption

All done via social distancing and worked perfectly

The customer care in this dealership is outstanding

Good service

Well organised & Covid secure.

Although my car was in for three weeks waiting for part Alison Williams kept me informed and always telephoned when she said she would

The staff kept me informed regarding the service at all times.

Considering the situation with covid everything went well..every step was organised and clear from the time I arrived to the time I left

Straight forward process from start to finish, stress free the way it should be

ease of booking waited for the service to be carried out work was started on time

The agent was superb. In addition, I felt very safe with the hygiene in current pandemic

Not much to say really except that the problem with my car was identified quickly and a solution provided just as quickly.

Sytner Cardiff is professionally managed and run, they service at high standards and their top priority is customer satisfaction.

The bill was reasonable and Josh was very helpful.

Conor, the BMW rep, was extremely professional, courteous and efficient in resolving a problematical situation. Safeguarding procedures regarding COVID-19 were also very impressive

Very happy with Sytner service Josh in Cardiff very helpful

The handling of my recent visit for a safety recall was exemplary.

I knew exactly what to expect before I arrived at the Centre, which was immaculately presented. The servicing was carried out well within the quoted timeframe.

All your staff handled the difficult circumstances perfectly, thank you

Easy to check car in, good management due to the Virus situation. Clear communication

very satisfied with the service manager as he was professional and organised things quickly

It was easy to book and I have been constantly kept informed even after I had collected my vehicle.

Good customer service

Full check & explanations. Total attention to all detail.

Excellent service from start to finish. Alison kept me informed throughout the process. Flawless!

Friendly, informative and polite

Excellent service and friendliness.

Excellent friendly customer service.

My service advisor Conner rescued this for me hence the high scores are for his valued service. Having only one car I needed a courtesy car. Although originally you couldn't provide one. Conner pulled out all stops and organised a car in time.

Everything was really easy and clear

Good service

The new SytnerBMW facility is of quality and customer satisfaction is top priority thier.

Salesperson Edward was both information helpful and professional throughout process

Sooner Cardiff were excellent in my buying process.

Everything was fabulous

I had been looking for a new car for a while. I initially made contact in February and received a reply from Mark James. We communicated via email but then COVID-19 arrived put everything on hold. Mark kept in touch but was never pushy.

Quick process. All the documents were given to us quickly and explained. No hassle at all.

Everything went smoothly and on the dates I requested.

Every question answered. Perfectly satisfied with social distancing measures.

My wife is delighted with her new car

Considering the circumstances with Covid my experience was the best, its my first new car too and it went better than any car pickup I've ever done.

The sales advisor was helpful and supportive despite a few issues along the way;all resolved eventually

very happy with my car

New showroom is great experience!

The Centre was well prepared and welcoming, the staff extremely helpful, especially given the restrictions imposed by Covid-19.

Simon kept the communication flowing tremendously well equally the lady from finance who sat with me explained everything in great detail so much so that we will returning shortly to purchase an X3 for my wife

Ed from the Sales department of Sytner BMW Cardiff and Tom from finance at same place we're both fantastic. Both took my circumstances and issues into consideration to be able to offer me a fantastic deal that I couldn't turn down

Great staff. Professional, competent and freindly

Ellie the sales advisor was very polite and professional, even though we call in late she didn't mind stay after hours to help us choose the car.

Treated like a valued customer

The sales staff, in particular Ellie Scoones made our buying experience enjoyable. The delivery went very smoothly.

Great service

Although 3rd X1 purchased, Mark spent plenty of time familiarising me with hybrid version. Did not feel rushed & he explained everything clearly & until I was thoroughly happy.

Edward took his time showing me all the gadgets on the car and there was no rushing anything I asked he was more than happy to help

Everything regarding the PCP was explained clearly to use. Delivery date was agreed and the car was ready on time and presented immaculately

Excellent service, felt safe under the current circumstances. Great to be able to try different cars. Great demonstration if the new vehicle at a safe distance.

Edward Phillips and Christopher Davies provided professional advice and support from the time we entered Cardiff showroom

Everything went smoothly

From start to finish, I couldn't fault anything.

Both Mark and Jenna were brilliant.

Very satisfied with the service, as mentioned Ann Marie was excellent and was ably supported by Jenna in finance who was also very thorough and courteous.

this is my 3rd Motability car and was by far the easiest process with Ed's help

Simon ensured my requirements were met in full.

Delivery time was good, was 2 months late even through the pandemic where everything was shut

Staff were superb very friendly and gave us their full attention Nothing too much trouble A very comfortable experience and didnt feel rushed Everyone involved went above and beyond to get us what we wanted

Quick turnaround

very great service

Because the members are very kind especially Mark

All staff were friendly and approachable and when I picked my car up there was an incident with a very difficult customer but I was kept informed and reassured. It was a great experience getting my lovely new car.