Alison the service receptionist was very helpful, when I was waiting she kept me updated with how the mechanics were getting on with my car.

Service staff was friendly and helpful

Good other than the point above and below.

Courteous and effective staff. I dealt with Anna and she was very helpful again.

I only give this answer because of Ann Harry. She is excellent. The system at Sytner is not good. We do not want to deal with a call centre.

Really good customer service

My appointed service agent [ Alison] dealt with the paperwork, quickly without fuss and confirmed the time I had been given, when making the booking would be met.

Work was carried out on time, as required, and the video was excellent, really appreciated that.

.

Superb at the service desk. Highly commendable

Used the fast lane 90 minute service, my rear bulb had blown and I agreed to a free car clean. I allocated and extra 45 minutes as they had to order a part for the bulb. 3 hours later I left only to come back 5 minutes later with a fault.

Conner was very professional

Well managed process

I was very satisfied with the work carried out, but I did not appreciate being told there was a seal leak on my rear differential that would cost £90 to investigate. If you've already detected the leak, what's to investigate?!

I was satisfied with the service rep. I was not happy with the £90+VAT diagnostic charge which I feel was taking advantage. The issue with my vehicle was a damaged air spring which was easily identified on inspection (5mins visual). Not £90 worth!

Always great service.

Customer service is always 1st Class

Did what you said you would, and when you said you would.

Service always excellent.

Everything went as expected.

Once I had taken the car in and booked in at the service desk, as I was waiting, I was told to take a seat in the waiting area and make myself a drink which is something I have not experienced before. I was also kept up to date on their progress.

All problems resolved

great care - car cleaned even when I did not ask for it to be cleaned!

Good service and car returned clean

Very efficient

Needed to return for one item which was completed but didn't operate properly

Excellent customer service. Really went the extra mile in helping me to find the right car, and all of my subsequent visits, including the recent service, have been quickly and professionally dealt with.

Just 0.2 off BMW Germany for not anticipating that a brand new front wheel drive BMW model after 5 years would lead to a demand for stocking parts such as Replacement Front Discs. BMW Sytner parts order from Germany in-place at 2 weeks horizon OK

The staff know us and gives friendly service

Everything was handled efficiently and fully explained.

Experience couldn't be better

Courtesy car was very dirty

The work was completed in good time and the car returned in sparkling clean condition. However the service was not cheap.

Good customer service

Paula Bennett went the 'extra mile' to ensure that we were informed and treated in the correct manner at all times. ' Star Employee' :)

Kept informed of work progress. Video of car inspection was a nice touch.

Car was sorted in one day. Plus cleaned and polished too.

Very efficient and convenient

Personalised service from Connor. Taxi into town as it was raining paid for by BMW.

Work was undertaken as promised.

I have always experienced long delays, failure to have parts in stock to undertake the planned work and poor communications.

They had a little problem with the part required to solve problem, but that was rectified the following day and the repair was carried out without delay.

There was bird dropping on my car upon pickup

Very professional ,efficient all tested sorted and returned nice n shiny.

Professional service offered.

I was not happy that the camera system in my vehicle had been disconnected and not reconnected. This became apparent when a traffic incident occurred ahead of me on my way home and I found I was unable to review the footage.

Friendly, efficient and on time.

as soon as they got your money not interested in anything else

Slight hiccup with my appointment, but sorted very swiftly. I liked the video condition check report sent to me after my service and the subsequent sorting of a minor issue with door grommets by a technician in 5mns.

Alex was very helpful, first class service

The engineering part was fine and the car was returned nicely valeted The administration was less satisfactory in that it took me 40 minutes and 2 phone calls at 13.40 to find out when the car (which I had deposited at 07.30) would be ready

Price quoted in morning was c. £100 less than paid. Presume this was because VAT was excluded?!?

Friendly helpful staff

Service was completed on time and the service advisor was excellent.

Great service, clear explanation, plan to go forward. Excellent follow-up.

I was not informed that the car was needed for more than a day and no courtesy car was available. No update was given despite being told that it would be finished by Saturday I didn't get my car back until the following Friday. Shocking service.

No issues, no delays and my car back straight away, so can't ask for anymore.

the last couple of services haven t been as thorough as before previously they would also send a video of the inspection of vehicle but this did not happen

Great dealing with Sytner Cardiff and especially Ian Bratcher who went out of his way for us. Always returns calls and emails and always able to help us out.

Conor, the young man who handled my appointment was very proactive and ensured that I was kept informed on what was happening.

Ollie made the hassle of having my car recovered and the courtesy car coming to me a minimum hassle. Couldn't do enough!

Had the "while you wait" service, excellent communications and the duration of service was as promised. Car was well cleaned before return. Detailed post service report. Special mention to Ann Harry, who was friendly and professional.

All staff were nice but the computer wasn't reset after tyre check as it came up on dashboard the following day so I had to have it reset.

Waited for my car to be done and felt very well looked after and comfortable

A long standing fault has finally been resolved.( I hope )

Service took longer to complete then planned. Annoyed I had to chase and the. Wait until following day for completion. Not even as clean as would have expected on pick up

Car cleaning service was not as good as I would expect from a BMW dealership and nowhere near as good as my first service I had. Apart from that everything else was excellent.

The service adviser I was dealing with was very understanding and helpful. Like I said above about the rest I would not recommend Bmw anymore.

Waited over 3 hours for what was meant to be a 10min job, only to find out the job was not done properly in the first place. Now have to wait another 2 weeks before it can be amended. At no point was I offered many compensation, which is a big shame.

The service I had ended up costing almost £100 more than I was lead to believe and took 45 mins longer than posted.

Sytner service is excellent, have always received first class attendance.

The last time I dealt with BMW the staff were extremely professional and nothing was too much for the member of staff I dealt with when my vehicle needed new brake pads. Disappointed when car needed mot as I was asked to pay in coffee/tv area.

My car was in for repairs and one of the staff was speeding as my blackbox detected the car doing 48mph in a 30mph Zone, after trying to solve the issue with insurance company Bmw were very slow to help me out and this kind of thing shouldn't happen

I have booked in the braking fluid service and the service was very good. The person dealing with my case was very kind and professional.

the lady who dealt with my service requirements was very helpful.

Returned car cleaner than it arrived, polite staff, fixed issue

everything you said you would do , you did!!!!!!

First class service provided . All on time , pleasure to deal with the staff there .

Ann Could not have been more helpful

After the job I had done the car is driving perfect

As above. Also, attention to detail and consideration of my needs.

Car was booked in. Took too long.

its always a pleasure to deal with you

See above . The only down- side is that I now have to part with the money !!!

You wasted my time and money and promises have not been kept.

I booked my car in for the fast service, 1.5 hours. The car was accepted at 9.15 but it wasn't returned until 11.45. The car keys were on the desk waiting at 11.30 but the assistant was talking on the phone about going on holiday .

The matter I was concerned about, viz the engine cut out only working when the air conditioning is completely off, was not resolved despite this being the second attempt by BMW to do so. Apparently other X5's don't have this problem.

They did everything I asked and kept me informed at all stages. I even got a free water.

All work completed in the timescale that suited my day are the positives. I would of course put completely satisfied if it were not for spotting the small print for daily mileage limit on the loan car 150miles does not suit all business needs!

Friendly and efficient

Always dealt with the same Cardiff dealership to for over twenty years even during change of dealer name

Again the service advisor was first class

The service was excellent but have an ongoing concern of price for maintenance

Always have after sale service call from the company or emails ! Want to mention Imraan and Tia smele for giving great customer service

I was really short of time and Anne Harry went out of her way to help me. I was most grateful for the way that she dealt with the problem and got me back on the road within the time span.

I had two new rear tyres after experiencing a puncture. Fitted quickly and car valeted all while I waited.

Ann was totally professional in the way she conducted herself in representing BMW.

Great professional and friendly staff

The service representative ( Connor Evans ) was punctual, knowledgeable, courteous and kept us up to date with status of our vehicle.

Alex was very professional and helpful in obtaining a large parts discount - this was very much appreciated

Danielle looked after me from start to finish Top girl

As above plus Sophie and the team in Cardiff were most helpful and obliging.

Polite and efficient staff. No delays.

Despite my car just being out of warranty the work to find and correct the fault was undertaken at no charge. Though initially I was advised that I may need to pay in full or partially for the work

flexible in selecting the rights dates for the service and have a good knowledge of the car.

Always friendly and helpful service. Particularly from Danielle service advisor but also Richard gardener in sales

As above thanks to AnnMarie for sorting the courtesy car and Tia keeping me updated.

Their was a caring approach at the garage in stark contrast to the poor emergency assistance

The car was returned clean and tidy and everything was clearly explained what had been done to the car. Also all observations were clearly explained.

Ann on the service desk was fantastic, this is how customer service should be - first class!

Very High cost for a tyre!

Danielle, my service representative was fantastic and looked after me every step of the way - only negative was that the issue wasn't resolved on the first visit and required further investigation.

Although booking in the service was nice and straight forward and it was very nice to have free drinks on site, the overhaul waiting experience was dreadful. I was told that it would take a maximum of 90 mins and it took 3 hours.

Vehicle was with BMW for most of the day even though it only required a software update to BMW connect . Vehicle was on site from 9am to 4pm which with morning traffic required a set off time of 8.15 . Not sure why this should have taken so long .

For the above reasons

Job done and on time!!!!

Should have had a video. Have not received anything.

Will give Connor 5* but reception 1* as they did not inform him I was waiting, waited 20 mins despite telling them I was in a hurry, also sales dept calling me the day before trying to sell me a new car, where is their 'know your customer' car is new

Again helpful polite staff

Great service and communication

Work completed on time, no disruption to my schedule.

Initial attitude of Service Representative blamed me the customer for Sytners communication problems

Service this was done in 1 1/2 hours I sat and waited with a cup of coffee and then a video was sent to me in my emails of the mechanic explaining what he had found during the service

read above. car collection facility unavailable. catalogue of misinformation and errors.no solution offered for sample paint other than try our body shop facility - manager to resolve hopefully? manager to ensure collection of car facility available

Please see previous comments about poor personal treatment.

The Technician Graig Walsh spoke to me about the problem I was experiencing and resolved the matter. I have had the very annoying 'rattle' coming from the steering column but it was not resolved by someone else at a previous visit or at Sytner Newpor

On time, efficient and sensible pricing - all good ????

Very good service

As answer to question 1 and I was met on time, contacted when the car was ready offered a coffee or tea and provided with a loan car. Only down side is this was fourth time the car has been in to sort a window rattle so I hope it won't happen again.

Excellent service plus videod personal report on my vehicle

Staff went out if their way to help.

The staff make the company. You have some fantastic staff there

Upgrade work was completed as promised.

5*

All undertaken satisfactorily

A smooth and easy experience

Polite and professional.

All calls were made by myself and no information was provided back to me when I asked for a call back

Car was booked in for the wrong day (my fault). They still managed to service the car with no issues.

see earlier comments.

I'v had responsibility for purchasing 5x 750 saloons an Z8 and numerous other designs. For the most part, in the last 20 years your Services has been satisfactory with few complaints

Wheel imbalance "cured" by the addition of 120g of counterweight! As I wasn't happy with the condition of the alloys (poorly refurbished) I had already booked the car into a specialist for refurb. On inspection all 4 wheels found to be buckled.

It would be 5 star but my MOT took longer than expected as other cars came before mine. I was told by staff that it would take longer (I stayed in the showroom).

As above I thought the attitude was quite rude. I just dropped my keys off and left.

Everyone was very polite and courteous.

Happy with experience but always frustrated that car is requested early am, its needed for the day yet it never reaches the workshop for the initial examination until mid day

Because it's true.

Only needed a part for my Mini, and order was quickly dealt with.

Service all fine. However far too many phone calls received following booking in of the car. Between myself and my husband we must have received over 10 telephone calls, why? Don't expect a call on unless problem with booking. Very annoying.

Same as above

The work carried was good. See my previous comments

Courteous staff. Car returned in very clean condition.

The work is carried out to a high standard

Alison your service advisor is brilliant

The lady who dealt with me at the service part was lovely to deal with and very helpful.

The aftersales team were all very professional and accommodating. The manager Rhodri was especially helpful. I am very happy with the service I received. The senior technician Oz was very knowledgeable, friendly and professional and sorted my car.

Efficacy. Great communication

Job done on time on budget, as per arrangement.

connor was very polite and friendly, also with knowledge

Car was in for a service and MOT. I recieved paperwork for the MOT but nothing regarding the service carried out. Previously, ive recieved a video from a technician detailing work carried out and commenting on tire tread depth, etc. not this time

I was treated with kindness and politeness. The timing and personal service was good.

Extremely helpful staff, good facilities whilst I waited for my car

Very polite and efficient.

I got the exact car and specification I wanted.

Yes went out of their way to find the car with the speck we wanted within 2 days of us agreeing on which model. Test drove Sunday picked car up Tuesday!

They have done everything in their power to get me a new vehicle.

Dealt with Richard over phone and email, everything ready at handover. Very good

Same reason as above the whole place was so welcoming.

Long waiting time

I've experienced nothing but prompt, courteous, friendly and helpful service from Richard Gardiner, who even came into work on his day off to complete handover - impressive! His knowledge of the X1, which we purchased, was first class.

Rich and Alex were fantastic, nothing is too much trouble.

The whole process was totally enjoyable. Everyone I dealt with was knowledgeable and honest. I am totally convinced by the quality not only of the car itself but of the quality of your customer service.

Sytner Cardiff had to be chased by me all the time, didn't reply to phone calls, didn't reply to messages or emails. Sytner have lost the personal touch it is all too automated and focussed on telling the customer how important positive feed back is!

Ed kept in touch throughout the process and made the whole thing stress free

I've owned 6 BMW's-I wish I'd kept the X8 for more than 7 months, but the battery kept failing. The BMW Chairman sent me a full purchase price REFUND-astounding!

Great service

There was an issue with the sat nav on the pickup day. The code from the usb stick wasn't being accepted by the vehicle. It took too much time to obtain a new code from bmw uk technical - over 1 week. Service could have supported Peter better.

Very well looked after

On time and as mentioned above excellent service while being kept up to date on all steps. Good communication.

Edward the sales executive was always at hand when we visited and he had an unbelievable knownledge of all the available bmw cars

Excellent service and communication. Ed talked me through the technology of the car before driving off

Ed Phillips the salesman was helpful from the start and gave us all the information we required then arranged a test drive; we were impressed with the car and placed an order At the delivery Ed spent time with us and went through every detail

Kept update and informed at all times very happy with all aspects of the sale and delivery

your salesman Craig Lima took time to speak to my wife and I, even when we went outside to look at a car, being disabled I was quite slow but was included in any conversation

nothing special about it

Good attention, friendly service, never condescending or pushy

I was kept informed all along the process and questions answered honestly. I was made to feel at ease and let the salesman do the running.

Gadgets on car could have been explained in more detail

My motabillity agent was excellent. Kept me up to date all through the process from start to finish

Edward organised everything and process was smooth.

Richard Gardiner was our new car salesman; very polite professional and friendly and a pleasure to deal with.

I was kept up to date at every stage of the process - Richard was always available and proactive with information related to the delivery. During the purchase Richard explained everything clearly and made the process enjoyable and stress free.

I felt total confidence in my sales executive. He answered all the questions I asked and was very clear with explaining the car that suited my requirements