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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Stuart Padmore

Head of Sales

Craig Carpenter

Used Car Sales Manager

Rhodri Phillips

Service Manager

Ricci Walker

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Corporate Sales Manager

Neil Jones

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues

Service

Great modern facilities with polite and helpful staff especially Ann Harry.

Service

The service and work completed are to a very high standard.

Service

Service at Sytner excellent. Even went to the trouble of finding me a meeting room to work in as Ann could see how busy I was on the laptop and phone. Perfect.

Service

Everything handled well, good communication throughout, very convenient

Service

The management of getting people in and out with the current covid issues was excellent.

Service

Efficient customer service.

Service

Very eager to help out considering I was driving over a hundred mile to have my service. Got my car in first thing as soon as I got there so service could be completed and I could drive back home.

Service

Safe and quick

Service

Excellent service and the lady I dealt with was professional, caring and very pleasant. COVID-19 regulations seemed to be adhered to very well

Service

There service at Cardiff is always first class from the moment you get to the show room. The staff are great from reminder texts, the video health check, updates on completion time. The Covid precautions were also well handled.

Service

It was a difficult technical issue. Had to go in 2 times. But recognition of the fault and steps to take led to a successful conclusion.

Service

This was a safety recall.

Service

I was completely satisfied with the service experience. Joshuah and the guys provided a remarkably efficient, safe, and friendly service and managed to fit my job in surprisingly soon at booking time.

Service

They sorted out the problem quickly

Service

The work was completed in 90 minutes and they notified me.

Service

BMW make it so easy for the customer. Arrived, dropped keys and left. Received a phone call to tell me the car was ready, but was told, 'No rush we're here until 6pm'. Paid for the service over the phone so arrived, picked up keys and left.

Service

Sytner were very good at keeping me informed about my service appointment and the staff looked after me well. Ann Harry, was particularly helpful and professional. The video of the mechanics carrying out the Vehicle health check was a nice touch.

Service

I had a problem with the car your service department dealt with the problem very efficiently. I was kept in the loop at each stage, Isabel was very professional.

Service

Just very satisfying

Service

Every one is very helpful

Service

Couldn't be improved

Service

service contact very efficient and friendly

Service

The service was quick and easy. Everyone was very friendly. Thank you.

Service

Organised from start to finish seamlessly

Service

Really helpful and friendly service

Service

All good

Service

Everything explained perfect

Service

explained to me everything which was done for my car.

Service

Ann Harry was a credit and carried out the experience with a warm approach and made sure all her promises were met.

Service

I was able to book a service quickly even though my car had an outstanding recall and the dealer was happy to keep my car overnight because of personal commitments even though the work was completed on the day

Service

Totally satisfied from the booking in stage to collecting the car.

Service

Anne is always cheerful and helpful.

Service

All I expected.

Service

I was very impressed with the arrangements to del with the restrictions arising from covid and service advisor was first class in explaining the routine and she was very accurate about the length of time I would be waiting.

Service

Professional

Service

Continued high standards

Service

Excellent service

Service

Staff polite and professional

Service

Well my car needed a little attention what I couldn't do they helped me with that

Service

Ease of service considering current restrictions

Service

I have always had my BMW serviced with Sytner Cardiff. Both me and my car have been looked after by the team at Sytner. They have always looked after me and have given the best service. I thank you all so much, its very much appreciated.

Service

A very professional team and excellent customer experience.

Service

It was fantastic to see how well the dealership is handling the current pandemic, and doing a fantastic job of it, the drop off and collection of the vehicles are smooth and efficient and the work was carried out quickly and reliably

Service

As always, I am very happy with service received and always leave with a smile on my face knowing that all the work has been completed at the highest standard.

Service

Sadly unable to clean the car but this was due to covid

Service

My vehicle was collected and delivered back to me on the day and all was fine

Service

Service was excellent. Alison on reception was very helpful.

Service

Car was serviced well & also received video from technician on state of play with car

Service

Connor looked after my reservation and was helpful, polite and knowledgeable. He is an asset to your company.

Service

Always kept me updated. friendly.

Service

Excellent customer service, detailed review of my vehicle, fully informed of the process, pre-call set up good, nice coffee and attentive service when at the garage. Good COVID precautions

Service

The calls from Alison telling me exactly what to expect at the garage put my mind at rest She had a very friendly approachable attitude and went out of her way to make you feel like a valued customer

Service

Everything was well-organised and personal service was excellent.

Service

Good communication and customer service

Service

Good service. During this time service process was handled very well. Both my wife and myself felt very safe waiting in the customer service area. Staff as always very helpful.

Service

The staff are friendly and helpful. In these challenging times they are working hard to ensure that the level of service is maintained. They have put in place safety measures to make their customers feel as safe as possible.

Service

All staff were pleasant and helpful during my visit.

Service

Kept informed and felt comfortable there

Service

Josh Thompson and the rest of the team at Sytner Cardiff handled the small repair to my X3 in a totally prefessional and friendly manner

Service

Very happy with arrangements at reception and service provided by your customer agent.

Service

Good phone manner when booking car. Liked the video showing condition of vehicle. Well timed call from service personnel explaining required work.

Service

The video provided was a unique snapshot

Service

Isabelle was very helpful

Service

Efforts were made to make the experience better for us.

Service

They did everything they could to keep me safe with a smile

Service

Speedy service with no fuss.

Service

I like my car's to be well looked after in someone else's hands

Service

Looked after me well , while waiting for my car . Lovely coffee , friendly staff

Service

Quick and easy to deal with

Service

Great service at BMW

Service

Excellent customer service, very pleasant service staff who kept me updated with an arrival video, I received numerous phone calls who were all very kind and caring.10/10. Wendy was the staff representative who looked after me, she is a credit to you

Service

Alison was very professional and extremely helpful . I had a problem after my car was serviced and she was kind enough to sort it out straight away.

Service

Polite, efficient, on time

Service

Quality customer service

Service

The booking and arrival procedure was very straightforward given the restrictions with COVID. The staff are very professional.

Service

Well looked after and the work undertaken was excellent.

Service

Fault rectifued free of charge under warranty

Service

Helpful and professional people. Liked the video report on my car. Wonderful new premises, impressive service area.

Service

I was well Informed throughout the day by Josh and received a great video from one of the servicing guys on my vehicle.

Service

Fault was fixed in the expected time frame.

Service

Everything arranged in advance, then efficient and stress free.

Service

All COVID rules were adhered to and the work carried out to a high standard as always.

Service

I am extremely satisfied due to the friendly and professional service received in addition to the regular updates received.

Service

Professional, courteous staff, fantastic facilities, and the price charged was surprisingly reasonable.

Service

Couldn't fault it from start to finish

Service

Nothing to fault

Service

every thing done on time at reasonable price

Service

Treated very well while waiting

Service

My car had a fault which was quite awkward to diagnose. Alison Williams and her team showed a lot of patience and the fault was completely diagnosed and rectified. I like thank all the team for putting my car back to a perfect condition.

Service

The professional way Jessica in the Body Shop and Josh in the Service departments handled the jobs could not be faulted. I was kept informed on the progress and any questions were answered and explained reassuringly.

Service

Absolutely fantastic from the minute I drove into the centre also a special mention to the ladies in reception and serving coffee/tea who where outstanding doing there job. A big thank you to Ann in the service who kept me up to date with the car.

Service

Kept informed of progress

Service

The person looking after my service I believe his name was James was great and communicated well

Service

Let me work from a desk while waiting for car.

Service

It was a very well organised process and the service was completed quickly and efficiently.

Service

One phone call immediately answered, gave me time and date of the service, followed by text messages from Sytner to confirm. Also video link explaining instructions for visiting. Follow up phone call and video showing the car service being performed.

Service

Work done as requested in a timely manner and to a top standard

Service

Excellent service - the videos of the work done were very helpful

Service

again prompt service kept updated as to progress with the vehicle Alison very helpful

Service

the check in process was excellent and the same when i came back to collect the vehicle

Service

As said the service is above and beyond what I expected wonderful

Service

Very positive

Service

Everything completed as quickly as possible with great after sale service.

Service

Wendy kept me well informed at all times

Service

Conner was very helpful would deal with him again and would recommend him to anyone first class member of your team

Service

I have know the Cardiff dealership for many, many years. Whilst staff have come and gone over the years the quality of service has remained the same, including a successful goodwill claim on one occasion.

Service

All done as expected

Service

Made us feel welcome, everyone was friendly and very helpful under the circumstances

Sales

The sales person Edward Phillips was amazing he has a very personal touch and was supportive throughout.

Sales

Happy with the service

Sales

Excellent sales person and finance guy was very helpful and made the paperwork side very straight forward.

Sales

I received my new 4 series 420d coupe within a week. Fantastic

Sales

The salesman was very helpful and new his stuff

Sales

Extremely satisfied. Great customer care from the minute you walk in to the handover of your new car

Sales

Everything, from buying the vehicle to the handover has been great.

Sales

It was a breeze from start to finish.

Sales

Lovely premises and excellent staff

Sales

Mark James at Sytner Cardiff was most friendly and helpful, nothing was too much trouble explaining some of the new innovations on the BMW 118 m Sports Sport Hatch.

Sales

Ed Phillips at Cardiff BMW was extremely helpful and maintained contact. Excellent job.

Sales

Excellent service from Ed who despite the issues associated with lockdowns and COVID remained committed to meeting my needs and expectations and showed great customer service throughout my vehicle purchase journey.

Sales

Faultless really. Smooth and professional

Sales

Very very satisfied. As I said, all the staff I dealt with were very welcoming, personable and helpful. They also gave me what I considered to be a good part exchange price for my X3 and a good deal on my new 330e.

Sales

I was due to take possession of my new BMW vehicle at the end of March. Of course due to the pandemic a national lockdown ensued. During this unprecedented time Edward Phillips of Sytner Cardiff kept me fully informed and was extremely helpful.

Sales

I was kept up to date and had everything fully explained to me.

Sales

I am very pleased with the service I have received, I would like to say a big thank you to the highly professional & knowledgeable staff Martyn, Peter, Ann-Marie & Tom for making my dream car reality.

Sales

Appointments were easily managed.

Sales

Mr Mark James was extremely helpful and accommodating through out the whole process. When issues arose did his utmost to sort them as soon as he could

Sales

Very satisfied, everything seemed to go smoothly.

Sales

V Good experience