Made very welcome when car called in for recall. Kept informed from start to finish.

Exceeded my expectations. I was also notified of an enhancement upgrade which was carried out at the same time as the service, making the most efficient use of my time.

Felt like a received like a received a high level of service from Chris. He Kept me informed and I found him approachable and overall to be a very nice person. Did not feel ripped off by the service, was consulted before payment and loved the video.

Kept up to date every step of the way, very polite staff

Looked after us right from the start, nothing was to much trouble . Superb !!!!!

Car booked in, brake fluid changed, car returned, money paid. Job done

Anne was Excellent

Sytner Cardiff seemed to be efficient with the repair and gave us regular updates along the way, it would seem they did the best that they could so I have no grounds to complain

Well ,so far, I cannot fault the work you carried out on my car.

The necessary work was carried out within the stated timeframe. The service rep was very efficient and friendly.

I was completely satisfied until an amber spanner came on together with a brake light the following day. It was due to a reset issue and was quickly sorted.

Every issue I've had have been sorted out, most of it free of charge.

Problem with my car was identified quickly and efficiently

Excellent service

Turned up without appointment and was helped immediately by Phil from the body shop, always a pleasure to deal with him.

Excellent experience on site .

The staff were eager to please and provided excellent service.

Excellent service every time and a car wash / valet included!

Very efficient and helpful

Great service experience at Stytner and that's what we need, with a mobility car.

The staff were efficient and helpful at all times.

BMW Cardiff agreed to see my car at short notice and paid detailed attention to what I thought was wrong.,

We were well looked after tea, coffee etc the service was done quite quick which the appointment was for but the car needed an MOT as well which they also did while we were there.

excellent service from staff right through the system from sales to service

My car is now ten years old, but was treated as though it was new.

Clear communication, friendly and professional approach from the team .

The service was outstanding! From the reception staff to the service staff.

I know what to expect with workmanship

All the staff I dealt with were professional and knowledgeable. I would mention Ann who, as always, was very pleasant and helpful, and kept me informed of what was happening/progress with my car - a highly professional person..

It was easy to find the garage, the assistant on the arrival desk was so professional and my customer service adviser was brilliant

Professional service.

Satisfied with the service.

I have been bringing my BMW's for servicing for many years and have never been disappointed.

The lady who was looking after my vehicle Alisson she was fantastic excellent customer service kept me informed all the way regarding my vehicle. Well done

Dave Hodges was extremely efficient, professional and friendly and kept me informed throughout the day. He looked after my interests throughout. Thank you

Connor was excellent in communicating the needs of the car repair. Clear. precise and listened. Superb!

Easy to book, excellent service, pleasant and helpful staff .......and a clean valeted car! :)

Excellent, efficient service, as always.

Quick and efficient. Straightforward to book car in and drop off.

Personally contacted to let me know that the MOT was completed and had passed with flying colours, professional service.

I was very satisfied with my service experience with Sytner Cardiff. Conner was very friendly and professional from start to finish. The receptionist were also very friendly too, nothing was to much trouble.

Sutherland did what was required

It was fixed within the time given

Great service and staff.

Pleasant and knowledgeable staff. Everything explained to me. Service carried out expeditiously and vehicle valeted.

I have owned BMW's for 27 years and have dealt with the Cardiff branch during that time. I have also had the pleasure of dealing with Ann Harry for a number of years, she has been most professional and helpful throughout.

Great service as usual

Everything went very well

Pleasent wait for the service work to be done, Covid safe.

Provided useful information

A pleasure to take your car to this dealer

Very satisfied

I really feel like I was being treated as Royalty. So proffesional and caring. The added courtesy valet at the end of the service was the icing on the cake. Excellent.

Dealt with service courteously and promptly.

Great communication and service.

Everything went well

Alison is very helpful, I have been served by her before and I never have any complaints, she's a pleasure to deal with.

Went out of their way to help with a difficult situation regarding forgotten mobile phone!

Very happy with service

Everything done on time- useful video report- helpful staff- covid rules followed.

I've always had good service from Sytner Cardiff - my partner brought the car in this time and was very happy with the experience!

Phil in the body shop was very helpful and explained everything

Very good service, everyone was very nice and got it all done quickly

Good service

Excellent communication, ease of booking online, giving me the ability to fit the service around my commitments. Up front billing with no hidden surprises. The cherry on the cake was the drive in service desk!

Due to not being able to drive at the moment as I have a fractured ankle Sytner arrange to come and collect my car carried out the service and MOT and then brought the car back to me I have told many friends and family this over the last few weeks an

Great service, car cleaned and the staff are excellent. The service advisor Connor Evans is a great asset to the service team, very helpful and friendly and he knows his stuff.

Helpful

Customer service was amazing. Staff are lovely. The centre is pristine. Everything was customer-focused.

No adverse views from me on this occasion.

Always getting a good service from Sytner Cardiff.

Very comfortable wait area and served with water and coffee - kept up to date with how car was progressing.

Again, went through all the detail. Very thorough

Everything was explained to me thoroughly at every step of the way and I was kept fully informed

Nice people and trouble free.

Very satisfied

Everything was done within plenty of time, support and advice given.

Problem with brake sensor solved promptly. Good communication provided by service advisor.

The service was first rate and I was constantly kept in the loop. Couldn't ask for more from the services department.

Kept up to date throughout and Ryan was very polite and professional

I was kept up to date through the day and even got offered to get my car cleanes

Work carried out on time

No complaints from me on this part. Alison who dealt with me afterwards was great very friendly and professional.

Simple and safe check in process when dropping off the car, and Conor was polite and efficient and kept me up to date on progress. Thanks

Brilliant customer service, and vehicle was cleaned which was lovely considering it just came in for a recall.

Excellent good communication

All very professional

Good service

All the staff are awesome

All work carried out was to a very high standard. I was very happy to see my car had been washed when collecting my vehicle

Service conducted at usual high standard

My vehicle MOT was thorough.

Great service

Very quick and efficient

Very well organised felt complete at ease

Car was returned on time and cleaned free of charge.

I found the staff polite, courteous and helpful at every level.

Everyone has been very helpful from start to finish.

Easy to book car in

The recall job was completed within the timeframe I had been advised. The facilities (Reception, WiFi, seating) were very well thought out. I was appreciative of the mini-valeting done at the end of the servicing job.

Kept informed and Car was cleaned

Customer service was amazing an I believe the guy that dealt with me and booking in my car was very professional and his customer service was amazing his name was Connor, I knew exactly what was happening and what the service involved very pleased

Satisfactory communication

Great communication from start to finish. Very impressed with the centre itself and facilities. We were made to feel like valued customers and treated with outstanding customer service. The complimentary refreshments were very much appreciated.

Would have been 5 stars but service seemed to take longer than I expected

No issues to report, very satisfied with the service offered.

I felt that myself and my vehicle, were the top priority at all times.

Inspection report given was helpful when carrying out recall repair

Service was outstanding, there was a mistake made but this was quickly rectified and happy with the outcome.

As above all went well

Your very careful with my car,it always come back to me clean and in A1 condition.

Booked a 90 minute slot, bang on time.

Service was excellent

I was treated vey well

very easy to get car in and out

Always a pleasure to deal with Ann Harry when my car is in for a service. Also like to say thanks to Andrea and Nicola who constantly supplied me with Tea while I waited for my car to be ready!!

Excellent customer service from Connor.

Very satisfied did exactly what I was expecting from a reputable company.

Very efficient and kept me up to date whilst I waited

I feel that my advisor Alison was really polite and very informative and prompt in keeping me updated with the problems and the progression of repairs of my car,

Very happy

Very helpful and knowledgeable staff

Straight forward and great service even under the social distance guidelines

The service center did all that was needed to be done, there were a couple of additional things to be done, but with Covid still around the key-scan couldn't be done before the service appointment all good.

Well organised 'drop-off' arrangements for car. Good video presentation of sequence of servicing. After service staff very courteous & helpfull.

Everything went perfect.

We're kept informed about status of the car and very happy with the service team.

Ricky and Connor were very very helpful in understanding my needs and nothing was too much trouble for them which is very refreshing to see as I've had too many encounters with people who have no idea what they are doing.

Because all your staff went that extra mile to look after me

Completely satisfied

Friendly service, quick and the problem got sorted

Staff very friendly and helpful. Willing to accommodate the customer abs their service is excellent. One example replacement tyre a few weeks back, fitted me in and was willing to wait past her finish time to allow me get my covid jab and get back.

Very satisfied. Very friendly and welcoming.

Listened to my needs and did all they could to help

Quality of communication, staff being reasonable with service pricing, cleanliness of dealership

Car serviced as it should be and safe Covid measures

booking and servicing were efficient and professional

Kept me informed.

Excellent service

I have nothing bad to say

received in the service area by pleasant Alex who took us through to a table where we waited for the MOT to be conducted. Looked after by Customer Services Sophie who put us at ease, arranged drinks for us and kept us informed of progress on my car.

Very informative throughout process Customer first and foremost

Great service - well looked after and all information explained well

Service process was very efficient and conducted while I waited in a covid secure environment

BMW did everything to make the visit as smooth as possible. A unforeseen problem with oil filter happened and was dealt with very professionally. The cafe area is excellent

Knowledgeable, polite and attentive staff.

Very, I asked if the car could be ready by 14.30 and it was

Kept informed

Efficiency and reliability

Everything was carried out to a high degree of care giving me confidence in the workmanship.

A quick oil change service, lass than 1.5 hours.

Communication was excellent. Car was completed in great time and to a high standard.

Polite and competent staff goes a long way

Everything went so smoothly

They did exactly what they said

Easy to deal with and kept me well informed.

Excellent communication and excellent service

Communication was excellent. I was very impressed by the video I got sent of my health check being carried out.

So far no issues so I'd say fine

Everything was explained well. Nothing was too much trouble.

Work done quickly and efficiently

Everything was smooth and staff helpful

Helpful service staff

First class service

A very good setup at the new site ,service reception works well Allison Williams was 100% with information and kept me up to date with progress

Great team, really helpful. It's great to have vehicle checks which you are notified for also

Professional

VERY WELL ORGANISED AND ALL WAS DONE 'ON TIME'

Great service start to finish

I was updated regularly

Kept me informed with the progress on my car

Updated regularly

Quick , polite service with clear instructions/reasons for each procedure

Rodri and Josh were excellent in resolving my queries and helping with logistical issues also.

Having someone like aimee O'Marah working for you is like what they say at the end of the Tesco advert on tv......Every little helps and aimee is that, may it be a little or big she delivered for us.

Good, efficient service

Quick appointment, clear communication, friendly support from all staff, clear explanation of issue and charging, no unnecessary hard sell.

With potentially very high repair costs at my last visit, Conner who was my contact at Synter BMW put my mind at ease and assured me that he would always only put the customers best interest first and this certainly came across as being the case.

Staff are very helpful and very professional

Thorough job done

Excellent service

All excellent no problem at all

Wouldn't buy anything else

Your customer service is very well put together

The back up was very good at each stage I was informed.

Great service

Always dealt with them and the service us always been great

Very corvid aware

Prompt and easy

Very efficient

Sensible price................................quick and effective service [brake fluid change] .

Perfect except it took a little longer than expected.

Very happy with effort the service department went to to accommodate needs, and very happy with vehicle on return. The personnel in the service department went out of their way to help.

The way you make sure your work is done to the top stranded

They kept me informed through the whole process. Alison Williams was pleasant and put me at ease from start to finish.

My first time at Sytner Cardiff and my tyre change was handled efficiently and helped by very professional and courteous staff. The complimentary health check and valet was an unexpected, but very welcome addition.

Very efficient.

No pressure selling , everything first class

Overall very good. If anything a bit too much communication on both messages and emails.

Done a good job

Service was so efficient. Waited for only an hour & a half for my full service.

Nothing is too much trouble

Service handler was very good.

Excellent in all respects

Kept up to date with progress at all times

Car was definitely better to drive after the service

Connor kept me in the loop about everything

Connor is a great pleasure to deal with

Great service and very helpful

My recent visit was very well organised and the after care snd video and check plan on my car was really appreciated

Excellent personal service, everything done efficiently with kindness and consideration

Excellent communication and service

I have a 2011 BMW 1 Series that needed specialist attention. I could not have been treated any better. The repair was done perfectly and the cost was minimised. In short just really great service.

Its the only answer I can give, 5* service

Perfect, timely service

Good communication via email and phone, before, during and after service appointment. Staff were welcoming, attentive and friendly. Service began promptly and completed in good time.

Connor's communication throughout the 2 days was excellent. He really took the time to understand the products being fitted (Trackstar and ACE camera). When there were minor issues, he deal with them. He is a service advisor who genuinely cares.

Our service assistance was extremely helpful, polite and professional

The written report was clear and concise!

Service engineer was very polite and informative without being pushy.

Smooth process kept me updated

Seamless, absolutely no stress, the way it should be

Well organised and people were very helpful

well laid out, personal booths, everyone polite and helpful the use of large screens so you that your purchase is easily explained

I've been fully updated at every stage

Professional, knowledgeable and informative

Sytner Cardiff made sure I had the car I wanted. The sales person, Sam Bruce was pleasant, polite and informative to deal with, returning calls in a very timely manner.

Excellent customer service, felt valued and well looked after as a customer, Mercedes could take some lessons from you

As mentioned, the salespeople were magnificent and whilst the car delivery date was delayed, it was only a minor delay and I was advised on progress every step of the way.

Very good managed to get us a car quick

All staff were attentive and willing to take the time to explain details! Special shout out to Ed and Jenna who made the experience so special!

The whole experience has been hassle free and excellent.

Peter was great

Great customer service, professional salesmanship, kept fully informed of developments. My experience would have been enriched further were it not for COVID.

Samuel Jenkins done a great job of keeping me up to date and also sorted out my back windows for tinting with a local firm called Black Knight Tinting. He called me once every other week to let me know the latest vehicle situation.

Friendly, fun and a great deal done.

Great service and fast delivery

Very friendly and efficient staff who wanted to help!

Good professional attention by all members of staff.

Very smooth handover, small differences with my previous X1 were highlighted at the dealership.` Great email communication.

Cannot be faulted

No complaints at all kept up to date throughout the whole process

Having bought a car last year from Ed Phillips, this purchase was also another great experience

They sent me video of the car before the collection, it gave me that Wow factor, and made me very excited. Well done BMW.

Car arrived earlier than promised

Although because of covid restrictions I was unable to actually see anyone face to face or go into the showroom, this never stopped how well I was looked after, and finally going into the showroom to collect my new car was well worth the wait!

Very good car very happy

Good service

Friendly, efficient and competitive.

I have given 5 based on my experience overall with Mark the salesperson as a lot of the time the centre was closed because of covid but not only that once it was open I had difficulties being able to attend and it was not an issue for him at all.