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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Howard Lewis

Used Car Sales Manager

Rhodri Phillips

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Corporate Sales Manager

Neil Jones

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff at Sytner Cardiff are always courteous, helpful and friendly. I find that they always go out of their way to help me if I have a problem.

Service

Staff so helpful and attend to our needs.

Service

Top service

Service

Kept informed throughout. Pleasant seating area.

Service

Friendly staff

Service

Very quick and informative

Service

I was impressed with the new premises in Penarth Road and made to feel like a valued customer from the moment I arrived. It's unfortunate that the country is presently in lockdown through Coronavirus but, given time, the situation will improve.

Service

A1 service

Service

Customer service was excellent - love the new drive in service desk.

Service

Very pleased with the outstanding service. They were very fast to respond and Wendy was friendly polite and professional and was very informative when we collected our vehicle. Well done Synter.

Service

All that was promised prior to booking in was delivered.

Service

Couldn't fault it, I was very pleased.

Service

It was a simple way of having the warranty check.

Service

Excellent service and attention.

Service

Ease of booking, lovely new premises with much better parking. Follow up the next day from a member of staff.

Service

The service was prompt and professional

Service

My service was carried out well

Service

The customer service representative ( Allison Williams) was very professional , friendly and informative in terms of keeping us updated on the status of the vehicle whilst it was at the Sytner Cardiff service centre .

Service

The lady who looked after me from start to finish was very knowledgable, and extremely friendly and helpful

Service

We loved the coffee and computer technology.

Sales

Very polite staff and we were well looked after

Sales

No problem with delivery despite the Coronavirus outbreak

Sales

The overall experience has been excellent and I was made to feel valued as a customer by Ann-Marie who wasn't your average pushy salesperson, but went out of her way to ensure customer satisfaction throughput the process.

Sales

Ellie was fantastic throughout and easy to contact.

Sales

Knowledgeable staff and took time to answer questions and explain functions etc

Sales

Everything was excellent and good communication throughout the whole buying experience

Sales

Very professional service. Very clear. No problems. Delivery date estimate accurate.

Sales

Mark James was particularly friendly and helpful from the start of the process through to the end

Sales

i was very happy

Sales

Great experience

Sales

The whole experience was excellent.

Sales

The whole buying experience was a pleasure

Sales

My whole experience with BMW has been faultless!

Sales

Compared with Mercedes etc. they were outstanding. Jack Ward, the sales representative who dealt with us was excellent. It was because of his polite nature, excellent attitude and knowledge of your product that we placed the order with BMW.

Sales

Your products are of the highest quality and I have been pleased with the service I have received from Sytner Mini for 3.5 years from all the staff and with the ride, reliability and sheer joy of owning a Mini again. However my needs have changed

Sales

The car has been delivery very fast an with all options ordered and in the best conditions.