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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Stuart Padmore

Head of Sales

Craig Carpenter

Used Car Sales Manager

Rhodri Phillips

Service Manager

Ricci Walker

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Corporate Sales Manager

Neil Jones

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service both to the car and by Alison to me as a customer.

Service

Job was done to high standards

Service

Your call centre operator I believe her name was Nichola arranged for me, as a disabled recently widowed pensioner To have my vehicle collected for service and returned to me this was done by Wendy Reilly who again was superb

Service

Courteous, informative and efficient

Service

Perfect

Service

Very satisfied with service experience. Appreciate it.

Service

Prompt and informative service from Anna as always

Service

So far all good, no problem and the fault was found straight away!

Service

Great customer service

Service

Could only have been bettered by the addition Of the usual drinks and papers but Coronavirus isn't your fault!

Service

because of the care and attention to every detail, Anne Harry kept me up to speed with what was going on I would love to see staff at other garages.

Service

Good with the service

Service

Achieved everything I needed

Service

Everything worked well. I was able to wait in comfort and was able to get onwith my work

Service

Same as above really. Also, staff were friendly and helpful.

Service

from first phone call to on day experience very professional

Service

Kept updated and a great standard of work.

Service

As already stated the whole thing run well ,waiting kept to a minimum and updates during the process kept one informed as to vehicles health

Service

Very thorough and efficient service

Service

All work done on time to a high standard.

Service

Excellent customer service. Knowledgable

Service

My advisor is excellent. Very personable and professional. I'm very well looked after.

Service

Everything sorted but only wished they took into consideration that covid meant car not really used. But the service and communication I can't fault.

Service

Excellent service done promptly. Bonnet was not properly closed after service ( very minor negative)

Service

Very help full staff

Service

No hassle, quick and clean service

Service

Personal attention

Service

Excellent service. The BMW Team were are very friendly and polite from the minute I arrived at the Centre My service advisor (Jason) kept me fully informed all the way through the process - and so did Paul from the Bodyshop. Great personal service

Service

Superb service and great views of the range of other cars

Service

Happy with way we were treated from booking to picking up car

Service

Connor looked after me well

Service

I'm very satisfied with the service that was carried out the person who done my service his name was Conor extremely happy with what he done.

Service

As above, and when I queried a price quotation BMW Cardiff were able to email me a recording of the call. Very efficient.

Service

Great COVID-19 processes, friendly staff, very impressed.

Service

good service from Ann

Service

A great experience. It felt very safe with the covid precautions they had in place.

Service

Everything was done on time and as agreed

Service

Easy process

Service

Well informed.

Service

Ryan took the trouble to phone me to ask further questions about the cars problem and kept me fully advised of progress

Service

I am always treated with the upmost personal touch. Staff are exceptional in every aspect of their work.

Service

Completely satisfied with Alison's service.

Service

Excellent job ,sent a video of inspection, great idea

Service

Because I am?

Service

The only concern is that we have had an ongoing problem with a tyre pressure warning sensor and this is the second time that the vehicle has been looked at again since the original issue appeared after the tyres were changed last summer.

Service

Same as above, my Service Advisor Isabelle Adams was excellent - polite, friendly and professional.

Service

Courteous and professional staff. Quick and efficient service.

Service

Felt safe in building during the COVID rules

Service

Straight forward and the team were as accommodating as much as possible with current restrictions

Service

It is a fast and responsive service

Service

as above but also when there was a delay an alternative ( i.e. a loan car) was offered and much appreciated!

Service

Excellent

Service

The recall examination was completed in a quick and efficient manner .

Service

We're made to feel at ease. Everything was well explained. Lovely lady attended to us, very chatty and pleasant

Service

Excellent customer service. There is one drawback. In the new facility there is a terrible draught for customers sitting waiting for their car. When the door is open from the car reception area the cold air comes in as a powerful draught

Service

I was onsite for only an hour, which is extremely quick.

Service

Very accommodating

Service

It would have been at the highest level, if a valet was preformed, but I realise it wasn't possible due to Covid issues.

Service

Did everything one would expect

Service

Nice to take my car to the professionals

Service

I am being treated the way I like.

Service

All good. Quick and efficient.

Service

Good service and was quicker than I expected

Service

Excellent customer service from very first contact (recall work). Very friendly, efficent and accomodating service by all personal.

Service

The staff are very professional and informative kept me informed of everything that was happening at every step of the way

Service

Reception staff were very efficient & courteous.

Service

It was a pleasure taking the car to BMW Cardiff for the call in repairs.

Service

The procedure during covid restrictions was very good. I was called with the results of the service before picking it up.

Service

Recalled for issue with steering gear, all went efficiently and no further problems.

Service

Because I was completely satisfied.

Service

Efficient polite. Well organised service

Service

As above

Service

Comments as above.

Service

I thought that the service from Sytner this time was excellent. Both Jenna Alexander and Ellie Scoones were very helpful. They listened to my requirements and acted accordingly, rather than trying to persuade me to buy a car that suited the company.

Service

CONNOR EVANS provided a video & excellent service I also had an after care service phone call. 3 things were discussed Car valet inside/out. Agreed to happen in future No mask wearing on video Postcode on msg is incorrect

Service

My service advisor was Ann Harry kept me up to date with all my needs

Service

Great service

Service

Staff working well in difficult circumstances

Service

Quick and efficient service provided in very clean and welcoming surroundings

Service

Professional and polite manners of the staff/team.

Service

I was made welcome, the Mot service began on time and I was texted when it was over. The paperwork was ready when I went to collect the car.

Service

Staff friendly a good set up during this COVID-19 situation

Service

I have give this answered because the company fulfilled everything I asked of them.

Service

No issues

Service

Excellent customer service

Service

Well looked after

Service

Excellent service very efficient and friendly helpful staff

Service

Helpful and courteous staff. Explained what was going to be done prior to the visit.

Service

Made to feel welcome, and nothing to much trouble all round very good.

Service

never had any problems

Service

All staff were well trained and effective

Service

Wendy in the after sales dept was excellent on the day, she went well out of her way to help me out and I was very grateful indeed.

Service

Ryan was excellent

Service

Friendly and efficient staff, great communication and good satisfaction follow up.

Service

No messing about. The service team do what it says on the tin!

Service

Safe, organised and helpful

Service

No issues everything as expected

Service

The staff were polite and efficient. I dealt specifically with Connor Evans and Rhodri Phillips. Covid safety procedures were in place. I was also assured of procedures prior to my appointment, as I had concerns over taking my car in .

Service

Friendly & polite team.

Service

Fantastic service from Alison on my visit.

Service

Work is always done as planned and all costs explained thoroughly.

Service

Alison (my service advisor) was an absolute delight to deal with. She kept me regularly informed about the vehicles progress and ensured the job was started and completed as quickly as possible.

Service

Your staff are confident, caring and are customer orientated.

Service

The customer service representative (Ann) was extremely helpful, polite and courteous keeping me informed of progress. She had a very professional and friendly manner which is appreciated as I find its often lacking elsewhere.

Service

Fault was fixed promptly first time

Service

Chap who dealt with me was very good

Service

Well informed

Service

With lockdown things can't be perfect

Service

Excellent service from Alison

Service

Can't fault the service received

Service

The problem was rectified and explained

Service

Isabelle kept in contact and service was impeccable

Service

An excellent service and first class advice by Isabelle and the team.

Service

10 out off 10

Service

Quick friendly service

Service

Explained what was needed and had been done

Service

Excellent Covid procedures in place, felt welcomed

Service

Completely satisfied

Service

James Kemp was very informative and pleasant. Communicated extremely well with regular updates due to a time sensitive situation.

Service

I was always contacted to have updates on the car when it was being fixed

Service

everything happened when they said it would ,the video was fab and they charged exactly what was quoted ,fantastic building in and out

Service

Excellent staff customer relations

Service

As always well looked after, this time by Ann, excellent customer care.

Service

Connor was very helpful, always willing to go the extra mile to ensure the issue with my car was looking into Done a very good job considering the issue was very hard to troubleshoot

Service

Very efficient

Service

Under the present COVID situation the experience was as good as could be expected.

Service

Everything well organised Alison Williams kept us informed throughout the day of what going on with the car

Service

Very good service

Service

Everything was good

Service

Everything well covered and to my satisfaction.

Service

Good reception on arrival with clear instructions. Service advisor kept me up to date throughout the day on progress. A polite and friendly lady.

Service

Friendly and effficient

Service

The problem I had was solved.

Service

Very satisfied especially as the Covid restrictions were in place. The garage had organised the booking in area so that it was easy to access and vehicle collection ran smoothly.

Service

Wendy was extremely helpful and professional at all stages of this process from receipt of our car which was delivered on a low loader by the RAC .Our MOT was slotted in sooner than we expected negating the need for a further visit a week later.

Service

The whole approach was excellent - good segregation on arrival; a quick follow-up, including a video of the checks on the car; a full explanation on what was going to be done; everything completed in a timely manner.

Service

Kept me updated

Service

Wendy was extremley helpful and always kept me upto date with repairs

Service

From start to finish amazing service and kept updated

Service

Attentive polite staff keeping you informed

Service

Very satisfied with the service Experience Isabelle Adams constantly kept me informed of progress and went the extra mile to sort out my warranty claim

Service

Efficient and friendly

Service

Very polite friendly and helpful was pleased all went smoothly

Service

Pleasant and conscientious staff, excellent video and oral feedback post service.

Service

Ann Harry who looked after me was lovely. Gave me advice about future appointments for my vehicle and was very friendly.

Service

Alison was very helpful

Service

Perfect service together with kind help from Edward.

Service

overall good.

Service

Kept well informed throughout the day

Service

Excellent and clear guidelines in terms of how they communicated before and during my visit, especially with the careful Covid guidelines in place.

Service

No problems.

Service

I felt listened to

Service

Prompt and efficient

Service

Wendy was outstanding. Very happy with all aspects of customer service.

Service

quality vehicle excellent service from staff nothing too much trouble well organised show room especially during these times covid

Service

No issues at all.

Service

Everyone was lovely, and helped with whatever i needed.

Service

Good service but expensive for some things, which is understandable given the investment and staff needed.

Service

Same reasons as above

Service

Excellent service

Service

Kept informed at every stage of service

Service

Very satisfied, really prompt

Service

Quick, clean and great COVID protection.

Service

They fixed my car

Service

Excellent service from all the staff, who were polite, knowledgable and friendly. I will use Sytner Cardiff in the future to service my cars.

Service

Service Advisor, Ryan Beauchamp, was polite, helpful and informative at all times. A credit to the company.

Service

No issues had and even had a follow up call to check everything was okay. Also, I really appreciated them letting me take my car down a day earlier as had some issues getting my car there on the correct day

Service

Very helpful and competitive price

Service

As above

Service

As above

Service

Well looked after

Service

1st experience of a scheduled BMW service, it was well co-ordinated and a very efficient/safe experience. Previous visits (due to warranty issues) were of a similar standard. The service itself was fine, after sales support has yet to be proved?

Service

Everything was reassuringly correct. I felt looked after, with respect and care.

Service

See above

Service

Comments as above-the whole process was seamless, transparent & professionally executed.

Service

Efficient and friendly service even in these unfriendly covid times!

Service

The people I dealt with were very polite and I was kept informed on progress with my car

Service

Faultless

Service

Fully updated with progress on identifying a system fault throughout he day

Service

Always informed pre~ service on dates and everything explained after the service in detail

Service

As above.

Service

In difficult circumstances with COVID 19 the set up was safe and swift.

Service

Got my car in very quickly and sorted the issue out. Sometimes a stressful time at this particular time when you have problems with your car. Ann Harry sorted it all out though with her usual efficiency.

Service

I was booked in the day after I rang and the problem was dealt with.I was kept informed by the service advisor Alison Williams and she even had the car MOT'd while it was there. Excellent service

Service

Refer to answer above.

Service

Very smooth drop off and pick up, with no issues

Service

very helpful and was kept updated at all stages

Service

Ricci Walker guided me through the whole process in a very professional friendly manner, apologising for not being able to offer a coffee and explained why the car would not have it's usual valet.

Service

Everything that I wanted was done and a health check was carried out giving peace of mind

Service

Alison made the recent service experience extremely easy. Explaining what was required keeping me in touch with progress and having the job completed on time. This isn't the first time Alison has provided such excellent service

Service

James from the service centre was exceptionally helpful. He kept me informed and even replaced my key battery when I was leaving. He was really helpful and friendly.

Service

Efficient service and wonderful, helpful staff

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Staff professionalism

Service

Efficient!

Service

Explained everything thoroughly.

Service

Took the car in the day a sensor warning light came on and repaired it-

Service

As above, josh was very helpful and kind and wen above and beyond to help me snd provide me with the best experience, I was very happy with the service and would deal with him personally next time I go for a service or other.

Service

Good communication and everything completed as needed.

Service

Absolutely brilliant

Service

I had no issues from the point of my reminder i needed to mot my car to the collection of my vehicle

Service

As above

Service

James Jensen, kept me up-to-date with the progress of my car and advise when the vehicle is ready for collection The work has now been completed and the fault rectified

Service

The safety check was completed and found no issues. I explained my concerns to the advisor Josh who listened to my concerns and suggested they take a second look. They then found another fault and replaced the part FOC the same day.

Service

Great communication

Service

Treated as a valued customer. Friendly and efficient staff

Service

Good communication

Service

Every stage was professional right through to picking our car up

Service

Always given a good service and good explanation on work carried out.

Service

Excellent service, very friendly and great staff

Service

Dealt with my car MOT without any problems

Service

It was just an MOT but they noticed my battery was a bit flat (as a result of not using my car in lockdown) and charged it up.

Service

All complete no issues thanks

Service

Quick, efficient handover of the car for its mot. Collection was also quick.

Service

Polite and very speedy

Service

Just really friendly staff and they know exactly what they're doing.

Service

Excellent service throughout.

Service

Very close attention from the service advisor, updates through the day kept me informed, completed on time. Covid-19 precautions were very good but not overbearing.

Service

Although we expected the car MOT to be completed in a day, we were offered a taxi to get us back to service centre the following day as they did not have our tyres in stock. Difficult in COVID times as how do you get back and fro safely?!

Service

Very polite and helpfull.

Service

Representatives were helpful. Communication was good

Service

Problem sorted efficiently

Service

Cardiff Sytner always deliver brilliant service to me. I was kept fully informed & treated like an individual.

Service

Really good service

Service

Very professional and timely done

Service

Conner ensured this process went as smooth as possible

Service

I was continually updated via phone call or by text regarding the progress of the service and the time the car would possibly be ready for collection by Alison Williams.

Service

Shame car is not washed but understand why

Service

I was able to get everything done on my day off.

Service

My car was in for a post warranty check and MOT. I also had an air con service. They did a very good job of inspection in detail of all the safety items. The works didn't notice the grill louvres stuck open, as it's not critical we'll catch it again

Service

The experience of dropping off the car being called with detail of work and picking up during COVID lockdown was very well handled

Service

Excellent communication, very friendly, approachable service agents. Additional services offered and provided foc.

Service

They did what we agreed

Service

The booking process was easy; the process on the day was easy; excellent communication

Service

Professional and friendly. Always offering to see if something would like to be done.

Service

Well organised and polite and friendly service

Service

Great communication with the service advisor involved who went out of their way to keep me informed. Very helpful indeed.

Service

As i felt completely satisfied

Service

Friendly, efficient as above

Service

Nothing too much trouble and full details of action taken provided

Service

Despite the restrictions in place because of Covid I wasn't made to feel anything other than a valued customer , long may that continue .

Service

As above, I just felt that everyone involved was trying to solve my problem as quickly and as economically as they could

Service

Josh was a pleasure to deal with

Service

Car functioning perfectly following work

Service

kept me informed all the time

Service

Did everything I needed them to

Service

Staff and service is always top notch

Service

Alway very good

Service

As above - great service

Service

When I book my vehicle in I never have any problems all information is correct

Service

I can't speak highly enough of the service offered by Josh & his colleagues. There was a degree of complexity with this visit as there was additional work identified as necessary. Josh was most helpful in expediting this smoothly and cost effectively

Service

Really helpful staff very friendly

Service

Pilfer have been happier with my experience

Service

Over all amazing experience

Service

Very efficient, when dropping car off. I had to wait for the loan car but the staff were helpful and friendly.

Service

No probs at all

Service

Everything was completed, scheduled and communicated perfectly

Service

Easy to contact and easy to talk to!

Service

Alison dealt very efficiently with all matters and kept me updated throughout.

Service

The service was as expected but the COVID-19 precautions were above and beyond

Service

Always reliable.

Service

Quick, efficient and polite staff on the day.

Service

The video link sent after the service helped me understand more about the service, great idea.

Service

Totally/absolutely satisfied! Josh,the person responsible for the servicing my car was BRILLIANT! He was professional,clear,precise in his manner,very friendly and completely customer orientated.He is a credit to Sytner BMW Cardiff ! Well done Josh!

Service

Service advisors kept you informed at all times

Service

The person I deal with had excellent interpersonal skills

Service

Flawless service

Service

very easy to deal with. Josh kept me informed throughout the process.

Service

Always look after like one big family.

Service

Every one worries about going to dealerships as the price is worrying, you definitely get what you pay for, unbelievable service within 30nminutes had an email of a video showing the car around with any faults.

Service

Great VIP service

Service

The whole experience was seamless from start to finish - very efficient.

Service

Mark James kept us updated I felt confident with him he was very knowledgable helpful and acted professionally and respectful at all times

Sales

Everything was explained to me didn't feel rushed

Sales

Ed kept us informed every step of the way

Sales

Mark James took care of everything. He does what it says on the tin!

Sales

Very satisfied, except for a slight delay on delivery which was out of the control of Sytner Cardiff.

Sales

very good service, a few problems getting the spec of car i wanted, but all sorted out very easily and pain free.. plus got the spec I wanted.

Sales

Problem with battery but all sorted and happy

Sales

Exceptional service especially from Mr Edward Phillips who kept us updated on progress throughout

Sales

Because nothing was left out everything was explained to me from beginning to the end.

Sales

I was very impressed with the handover and how friendly every member of staff was on my arrival and during my time at the centre. Peter went through every aspect of the car and even transferred all my items over. The process was also very quick.

Sales

Mark James communicated at a high level and was completely professional

Sales

Buying a car on the internet was a new experience for me and every stage went according to plan.

Sales

Perfect experience

Sales

The advice and support I received from Sam Jenkins through the sales process was second to none. I had a range of models I was interested in and the team helped me weigh all the options in terms of budget and specifications in a simple way.

Sales

Very efficient service and the whole experience was very professional.

Sales

The sales and finance teams were exemplary in difficult Covid times. All questions answered Personalised hand over was seamless

Sales

The service was faultless.

Sales

Was unable to visit the showroom because of covid restrictions. Ellie sent me numerous videos along the way and they brought my new car to my door which was 40 miles away! She has invited me to come into the showroom when it re-opens.

Sales

Great communication with Mark at all times

Sales

Extremely satisfied everything was taken care of with no fuss

Sales

Good communication

Sales

Mark is a really friendly guy and supportive from start to finish

Sales

Even in the lock down everyone help so much and kept us informed of every process of the car's build. BMW Cardiff made sure the factory options where right just before the car was made, other car manufacturers don't do this and got options wrong.

Sales

Good Quality Service

Sales

They brought the car to me

Sales

Am awaiting a second key which was not available on delivery

Sales

As above Liam Humphries was super and Dale was really very good as Handover Sales person. He was very thorough and just so nice and made me feel very comfortable.

Sales

Very happy but have not had the car yet, so only can say, About my experience so far , really happy

Sales

Very good experience & friendly staff.

Sales

Mark James was my salesman, he was so friendly and helpful with all aspects of purchasing my car, he has kept in touch during lockdown, with the delay in having the car. and kept me informed throughout. Even up to today, when I picked up my car.

Sales

freindly handover and well informed sales guys

Sales

Would have loved a coffee in the showroom, but that's lockdown for you, maybe next time

Sales

Same reason as above. We were kept updated and Liam is great to deal with.

Sales

Although bought during lockdown , professional as ever

Sales

The overall experience was excellent, the sale person really took the time to understand our needs.

Sales

Very satisfied. Sales executive Samuel Jenkins was very helpful and always available and willing to assist with any queries and questions. Samuel's explanation of the different processes from normal due to the current situation were very good.

Sales

Again, good service and non-pushy sales.

Sales

Can't fault it

Sales

During a difficult time to purchase a new car [Covid-19 lockdown] I was given a great service, especially by Ellie, It was Ellie that recommended the 330e touring, a car I had never previously considered. I have a great car in a quick timeframe

Sales

Excellent communication even through the lockdown BMW would ring with updates very impressive