Courteous, pleasant and every afford made to accommodate you

Easy and accommodating

Good

As previously stated.

I had a winter check which was thorough.

I felt well looked after as a customer, my service advisors were down to earth and practical as well as having a great sense of humor. They even had great biscuits.

Work to fix the screenwasher blockage was completed but they forgot to fill the screenwasher tank afterwards.

Very good. BMW service team came to my place of work and collected the car, serviced it and brought it back. Cleaned as well. This is a fantastic experience. In the past with other cars, I have to take time of work to drop it in or hire a car etc

the girl makes sure it is on time

Service advisor was great.

Nothing is too much to ask - even to arranging taxi transport.

Excellent customer service and support from Sytner Cardiff team, especially from S. Gibson.A very happy customer!

Efficiently dealt with.

no time wasted. ready when promised

Again, the customer service and help from staff is first class

Prompt and professional. Car was immaculate when I picked it up. I was emailed a video confirming what needed to be done. Anne was also lovely to deal with.

Please let me explain that in absolutely no way does this score represent the service that Anne Harry delivers - I love dealing with her and it's disappointing that this will probably reflect in her feedback rather than the overall feedback.

its really expensive - #350 for oil and a small filter and 2 hours

As above

The garage was very helpful and carried out my service in a professional and efficient way

Some delays, but overall good customer service

It was an investigation issue on an intermittent rattle that i could have been fobbed off on. The team diligently investigated and resolved the issue.

Efficient and very friendly staff

Prompt service and helpful staff

Service and MOT were completed in the estimated time and all staff were polite, efficient and knowledgeable at all times. As a customer you are made to feel special.

Prompt and efficient service

As above excellent in every way, i would like to mention Sophie in particular as she couldn't be more helpful, car servicing is standard it is the quality of people that represent your business which Sytner BMW Cardiff have got down to a fine art

Very satisfied with the service given by all your staff,especially Mr Edward Phillips .We appreciate greatly that he collects and delivers my car back. It is very difficult for me to get my car to the garage as my husband has Vascular Parkinsism.

Overall very positive.

It was only the end of warranty test and MOT but I was looked after extremely well

Because I was very satisfied

Service carried out as required

The appointment was at a time acceptable to me, I was prewarned as to the likely duration of the service, which was subsequently met, the staff were professional, accommodating and friendly. I got what I was told to expect.

Very friendly and professional services. Staff very friendly car looked great after it was dropped off

First rate.

The video I was sent came with no sound. In a follow up call from BMW I was told this would be chased. Nothing has happened.

Staff were sympathetic to the problem I had.

There was confusion over whether my car needed the service or not

All good, except service notice on dash not cancelled, still appears!

Everything done in time

I dropped my car off in the morning for an MOT and agreed collection at lunchtime. At 3pm I'd heard nothing and phoned twice to find that my car was still not ready. I had to collect it after work which was less convenient and still had a short wait.

I was very satisfied with the service, but disappointed with the exceptionally long wait. I was told initially that it would take 90 minutes, so I brought some work and waited in the showroom. The wait turned out to be nearly 3 hours.

From the moment you enter the showroom to the moment you are handed your keys the service experience is pleasurable. From the receptionists to the service desk to the technicians, first rate. Well done BMW for getting it right.

After service care was excellent

Car was fixed under warranty

Alison was professional told me how much things would cost, how long it would take and kept me informed. When I picked the car up she told me what had been done. The car had been well cleaned and was ready on time.

I felt the service department staff not as talkative nor welcoming as the rest of the staff in Bmw Cardiff. Appeared as if they didn’t want to be there.

Easy going, couldnt do enough to help me

As above .it is a very efficient service .My last contact was for a recall check .Hassle free communication.Courteous staff

I was advised that it would take approx 90 mins but took an hour longer. Part of this could have been because I asked for the tele servicing contact number to be changed in the car but the main gripe was that I wasn't given any update on the delay.

The car was serviced, a video of what was done was sent .

Friendly efficient staff to make everything as easy as possible

Excellent service

good experience friendly

The work was completed, on time with the minimum of fuss.

Great service!

Kept informed and job done

Came in originally for an MOT I forgot to add that the I drive kept switching off and on, got in contact with Alison who kindly got the problem sorted no problem at all

The car was booked in for MOT but service engineers discovered all discs needed replacing.......this attention to detail is very reassuring

I recently bought a 2008 BMW 6 Series Convertible from a non BMW franchise....your service manager Chris Mctiffen offered to conduct the full 140 item check for a small charge......this provided me with the assurance I needed on Service condition

As above kept waiting for two hours after alloted finish time

Buying the car was positive but generally dealing with service staff and others when queries have arisen has been a friendly experience.

Great support from Alison Williams, timely delivery of service, and accelerated completion to allow for hospital appointment

The work carried out was first class as always

The service I received was excellent and the work was completed on time with minimal waiting time.

The service was completed on time and as promised

Car was in at specified time, and I received early call to say car ready.Clean as a whistle

staff always helpful and informative

The gentleman who spoke with me and sorted everything was superb

The service was poor. I was left waiting for over 45 minutes with my 3 year old child, until I had to explain that I need to leave to be at another appointment.

No problems experienced on this visit.

On this occasion the car was dirty inside. With it being white / cream leather there was some dirty black patches on parts of the interior. Easy enough to clean off but still.

My one problem is that I was advised that my left rear brake pads were worn to 4mm whereas the right side were 7mm. The fronts were fine. I was advised to change the left rear pads only in a couple of months and that everything is working perfectly

Everything about BMW and the Cardiff centre is quality

Despite previous comments, camera system left disconnected and seats pushed to the rearmost limits. Was told car was ready for collection, even though fault asked about, diagnosed and included on job card had not been fixed. Very high prices.

As above

My problem was dealt with quickly - (a query re front near-side wheel after hitting a massive pot hole near Cowbridge I had only taken possession of the car about 6 days previously ) Could have done with quick lesson on how to drive automatics!

I run a very successful ChipsAway Franchise in Cardiff for 9 years, so I will repair the damage myself. rather than bring it back. Overall it was a very poor experience for me.

Booked in for a 1st birthday check up for the car. Got a friendly call to arrange and reminder near the date for the check up. Arrived a little late on the day but still managed to get the car back in good time

The whole experience was wonderful, answered all my questions and kept me informed at all stages.

Only minor issue back seats weren’t cleaned after having a valet

Found the staff extremely friendly and helpful.

It was easy to book . Accommodated my timings . And it was quick

waiting times for vehicle was excellent and also kept informed of progress

I was asked if I would like my vehicle valeted on collection, to which I responded yes!On collection of my vehicle, the external was not completely clean, and the internal had only had carpets hoovered nothing else.

Visited purely to have sat nav updated, as that couldnt be done in the service received previous week. I was then surprised that the dealership had done a courtesy check on the vehicle - which I neither requested nor was necessary.

All work completed to time or in advance of expected time despite late arrival at centre due to exceptional traffic.

Excellent

Always good service and bar always cleaned throughout

Alison Williams was extremely helpful in fitting in the follow up MOT at 8am the next day after the car failed its MOT . The replacement part arrived early on the second day and was then fitted. The car passed its MOT and we drove to London.

Anne was great, excellent customer services and went above and beyond to make sure my service was completed.

Service was completed ahead of schedule, and the video summary is a brilliant innovation.

Nothing to complain about

Better than our previous service experience which was awful. This time, the people we dealt with treated us as customers whereas last time we were an inconvenience.

The staff were great, helpful and very friendly

Took around 3 hours when I was told it would take 2 hours but overall I wasn't too bothered with this.

Price was good for the alignment and car is better now. Car was nicely washed and cleaned. As above , Ann’s customer service.

Prompt & efficient servicing and was kept informed of progress as we waited

Staff empathy and consideration

Normally completely satisfied. Usual personal handover of the car didn’t happen this time. Also a few scratches on the bumper after the car was washed. Only noticed when I got home

I have used Syntner in terms of sales and service, and find the staff and service to be first class and very customer focussed.

Excellent service from start to finish.

The case was ultimately resolved to a somewhat satisfactory level given the circumstances, however communication with service staff was limited and difficult to get hold of leaving me unaware of what was going on.

Simple service undertaken with no hassle.

See above answer generally good but feel not as good

DID WHAT THEY SAID ON TIME.

Great Service and customer care

I was sent a video from Mr Alex Clode-Steer of underneath my car when I was told everything was fine with the exhaust. 4 days later the exhaust broke into 2 separate pieces while I was driving to work

fast and efficient

Not helpful

Faultless from start to finish.

As I have said earlier a very professionally run dealership.

Greeted with courtesy. The car was ready as promised and well- presented.

Long time for car to be repaired, asked for a final price on phone and was given an incorrect figure. I have a 550i and was given a mini as a courtesy car.

Work was carried out to a high standard as always.

Completely satisfied customer

Self explanatory

Problem (a very small one) sorted out While u Wait at no charge (car only a few months old) and washed and valeted too

Nothing was too much trouble, great service.

Dealt with personably and quickly. Good communication throughout

Good service and communication

All of the staff are extremely professional and treat me with respect.

Same reason as before, wasted an additional two hours waiting for the car

Very Pleasant and efficient staff to deliver the service without being over bearing

As above - great personal service

Could not have asked for more.

A week later the same fault this is 3 times now with the same issue costing me a 60 mile round trip I have email a picture of the fault to a member of your team Alison

Lack of courtesy car when my car was kept longer than expected, this caused me to take day off work to pick car up

The whole experience of MOT and full service was a dream from start to finish.

very efficient

Finally after 5visits they seem to have cured the door seal issue

Always treated well and the service completed promptly

Excellent start to finish

Reminder service due; booking car in was easy and another text reminder pre service; friendly and helpful reception and member of staff who dealt with my booking. All completed on time.

The receptionist was extremely helpful

All staff that we spoke to were very professional

As described above. The issue was fixed immediately, with no quibbles.

During my time from ordering my car and taking delivery of it Richard was always on hand to answer any questions and concerns I had.

Was above first class service was kept update with every single step of the process and Edward was a star helped me set everything up in the car and explained every switch

Everything great

Mr Edward Phillips is a credit to your business, he kept us informed at every stage, exceptional service experience.

Easy process from start to finish.Made very welcome in the showroom by all members of staff.

All staff friendly and approachable.

When collecting the car, Mark took the time to explain in detail how the car (especially the idrive) operated, and clearly showed his passion for the brand in his excitement of explaining everything to me (as if he were collecting the car himself)

salesman very good

The welcome and politeness began as I entered the door led to a comfortable seat coffee and cookies and introduced to my representative in minutes

Very helpful and efficient - all sorted in one visit really. Excellent that they could deliver the car to my house.

Tom Morgan was our salesmen and went through all the benefits of each extra that we chose.

Everything was arranged to the last detail on the day of picking the new car

Ed Phillips was great from start to finish! Made the whole process as easy as possible

Really a painless experience !!

Ed was wonderful

Edward was extremely courteous and helpful. They also involve the kids in the process which is fantastic! There’s a real ‘family’ atmosphere in Sytner Cardiff and they really take the time and listen to your needs and preferences.

Great welcome(again) from Jay Dent

Being at the BMW centre is all part of the great experience of purchasing a BMW. Staff are courteous and go out of their way to make the customer feel special. The salesperson I dealt with made sure I was informed at every step of the process.

Ansewred all questions with professionalism

The purchase was straightforward and the delivery time spot on.

Lee Downes started the sale and explained everything we wanted to know. Mark James took over made the the rest of the process very easy.

The whole experience was very easy and I was made to feel relaxed. I was delayed in traffic when I came up for a test drive; Edward Philips stayed late for the appointment and most importantly his welcome and friendly made me completely at ease.

Love it

Everyone very polite , served great coffee , never kept waiting too long, just made to feel very welcome. Again must mention Richard Gardiner a great ambassador for the BMW brand. Polite, charming, knowledgeable without being too pushy or overbearing

Quick and efficient

Very satisfied with every step ed contacted us throughout the entire process excellent customer service skills

0.5 marks down from 5 as my car did not include the sat nav software that it should have and I have not been contacted about this since - still pending

From the moment I went in to.showroom it felt like a 5 star treatment

The sales executive, Richard Gardiner, ensured that the whole experience was pleasant and stress free.

Very good personal service from Jenna Sloman and Richard Gardiner

Easy to deal with. Always accommodating, patient and quick at responding on questions or issues. Nothing to fault. Completely satisfied.

Edward at Sytner, Cardiff was a most likeable and easy person to deal with.

All staff on site were excellent at all times, from the lady who welcomed us and knew my name through to Edward and his colleagues.

very good communication throughout

I picked up a brand new car that had a layer of dust. When I mentioned this Dave very quickly got this sorted

Brilliant

First few people we met and spoke with had the attitude and mentality of a back street garage

A smooth experience

Great customer care. Dave kept I touch with updates during the order process. Nothing was too much trouble.

The overall service I received was wonderful especially the sale consultant Edward Philips from the Cardiff Branchin addition the level of after care was also wonderful

Salesperson was excellent - informative and supportive

I found from the moment I stepped into the showroom we were treated like we were the only people there. Dale was fantastic, very caring and he completely understood what I wanted and nothing was to much trouble. I would definitely recommend bmw

I got the car i wanted at a good price

Always well informed

Kept us informed at all times

9 out of 10 for responding to phone calls and emails.

Again the service I received from Mark.

As stated in No1

My car was perfectly clean and well presented in the showroom plus the staff made me feel so special on the day

Can't fault the service received.

Mr Mark James left no stone unturned!

Knowledgeable staff, easily understood. Delivery on time.

only 1 fault - every other new vehicle we have purchased over the years have always has a bouquet of flowers given as a small gift but not BMW.

Because it went smoothly

Informative