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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Howard Lewis

Used Car Sales Manager

Rhodri Phillips

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Corporate Sales Manager

Neil Jones

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was easy to book and I have been constantly kept informed even after I had collected my vehicle.

Service

Good customer service

Service

Full check & explanations. Total attention to all detail.

Service

Excellent service from start to finish. Alison kept me informed throughout the process. Flawless!

Service

Friendly, informative and polite

Service

Excellent service and friendliness.

Service

My service advisor Conner rescued this for me hence the high scores are for his valued service. Having only one car I needed a courtesy car. Although originally you couldn't provide one. Conner pulled out all stops and organised a car in time.

Service

Excellent friendly customer service.

Service

Everything was really easy and clear

Service

Good service

Service

The new SytnerBMW facility is of quality and customer satisfaction is top priority thier.

Service

Service & MoT completed within estimated timescale

Service

Excellent service provided by Josh, Very helpful from start to finish..

Service

My experience was faultless. I was given all the information required at the time of booking my service, on arrival at the dealership and on picking up my car.

Service

Perfect

Service

Seamless service.

Service

The staff could not have been more helpful. They kept me informed at all times. Connor in particular went the extra mile to keep me updated.

Service

Easy to arrange an appointment. Trust and confidence that everything required was done without cutting corners.

Service

Really pleased with the ease of the process

Service

Alison was very professional & efficient customer service team & courtesy follow-up call to check on satisfaction.

Service

Brilliant service and really helpful man on the phone.

Service

I was very satisfied

Service

Efficient, polite- quote upfront useful and no surprises. Kept informed throughout.

Service

Very happy with the service.

Service

I'm always happy with the service I receive. Its far better than some of your competitors. The service is great

Service

Great service :)

Service

My contact was Josh who was a pleasure to deal with. Explained clearly the procedures to comply with during this pandemic.

Service

We had regular updates on the progress of the car from the service advisor

Service

All service tasks were completed

Service

The whole process was faultless start to finish.

Service

Great place

Service

Connor kept me fully informed as to the service requirements of my vehicle and it was ready at the time promised.

Service

Again, difficult with Covid-19 restrictions but the service advisor successfully managed to provide very good communications during the visit, mainly over the phone.

Service

Alison who dealt with my car has been brilliant. She's professional and knowledgable.

Service

Everything done with the customer in mind during this difficult time.

Service

Initially a few issues BUT they were very quickly rectified by Rhodes the Service Manager. He is a very busy man but, was professional enough to take his time and assess the issue and resolved it with aplomb.

Service

Very happy with everything from dropping the car off to the staff that we encountered. Also very happy with the car.

Service

What I asked for was completed

Service

No issues and seamless process

Service

Nothing to complain about.

Service

Impressive service and communication!

Service

Before I retired I was involved with the motor trade. Having gained a great deal of experience in all areas my expectations were high. I have to say that the repair carried out exceeded my expectations. Many thanks to the Body Shop mgr. Mr Neil Jones

Service

Everything went smoothly.

Service

Very professional and friendly staff

Service

Alison Thomas was the service manager who dealt with my needed maintenance due to a seized brake calipers. I have had many dealings with Alison and have received a first class service everytime always going that extra mile to achieve satisfaction.

Service

Service & MOT completed quickly and video of car forwarded

Service

Excellent as ever

Service

All staff were friendly and approachable and when I picked my car up there was an incident with a very difficult customer but I was kept informed and reassured. It was a great experience getting my lovely new car.

Sales

Loved the car and thought the sale was done very professionally.

Sales

An effortless experience. Really impressed

Sales

Considering I placed my order before the country went into lockdown, Peter kept me informed when he had updates.

Sales

The car is excellent and the delivery of the vehicle was fine. I was given all the technical information on the car by Edward before I drove it away.Overall an excellent customer experience.

Sales

They deserve 5 stars for a professional, friendly service

Sales

Completely satisfied

Sales

Sytner Cardiff is awesome