The service functions for the vehicle were excellent. The access to service personnel and reception was confusing and slow, having to hang around waiting. Probably bedding issues with dealership move.
The new layout of the dealership takes a little getting used to
Efficient. No waiting. Even the car is now cleaned to a high standard.
Service carried out within indicated timeframe. However: 1. Collection delayed because Customer Adviser was in team meeting - I had to wait over 20 mins. 2. Valet/washing was mediocre. 3. Major £700 service did not include topping up AdBlue....
Always prompt and efficient
The problem was resolved quickly and they went to extra lengths to ensure I had a vehicle over the weekend.
Directions notgiven to new location of showroom.
No waiting, drove straight into the service bay. Full and comprehensive report on condition of vehicle with faults being rectified at the time, did not have to make a further appointment. Vehicle valeted after service.
Very impressed with drive in facility
No communication Still the outcome of how and why the faults occurred I had to telephone for updates
Alison was a true professional and handled the visit well from start to finish. She was a delight and made me feel very welcome. She called on a number of occasions and kept me updated throughout the day
My new G20 3 series had defective suspension parts, which were not fully dealt with in the first round of work completed on the car. So it was necessary to bring the car back the next day for additional work to be done to fix the car.
Excellent care from the moment you drive in
The staff at Sytner Cardiff were always ready to help and answer any questions I had, regardless of how obscure.
Very attentive staff, extremely 'slick operation at Cardiff. Kept me informed throughout
We were greeted on arrival, shown to the reception area, which was very comfortable. We were immediately offered refreshments and a member of the service department explained to us what would be happening and how long we would have to wait.
Was told car ready to pick up but the waited 45 mins as hadn't still waiting to be cleaned
Took a little longer than expected, but had a great service - and have been offered £100 back for the wait, to use in the service department- I was very pleased
On arrival I mentioned a rattle in the driver door and wind noise from the door seal. The service technician mentioned that they had only allocated a 90 minute slot for the service, if time allowed they would look at these items.
As always Ann was there to greet me and look after myself .
Service staff are are excellent at front of house. But very disappointed how the car is treated.
Please refer to the above. The communication from good. The works completed were terrible.
Helpful front office service staff but disappointed that a fault - tyre pressure - was showing on vehicle status display when I drove home
Efficient and helpful staff. Ann Harry on the fast service desk was, as always, very professional and helpful.
The lady who checked us in was very efficient and dealt with us in a prompt and polite manner. The service engineer (Uzy Parmar-Anwar) went out of his way to explain the work carried out and ensure we were completely happy with things.
Completely Satisfied, we drove into the service area where we were met by a young lady for whom asked us if we required a cup of coffee, we then waited for another lady signed the paper work for the service /M.O.T, then they ordered a taxi for us.
Excellent service and a fair price
Attentive service in new location
Efficiency AND I hope a good job done.
Great service.If I was to be ultra picky. My car was washed as part of the service. it had water stains on the rear bootlid. The lights in the new facility showed this up. Do know there is a typo on the MOT? Penarth road is spelt. Pernarth road.
Fantastic experience with the new drive in check in service. Sets them apart from a usual dealership
Mixed experience. Some elements really good, others left wanting. Drive in service, meet & greet, facilities were great, the communication was poor.
Friendly and welcoming staff combined with fast and efficient service of my car is exactly what I have always received at Sytner Cardiff.
Rhodri and Ricci were very helpful
Comfortable facilities. Very clean, nothing like bring in a service garage. Would have been nice if everyone was offered a drink. Service good hospital poor.
They all treated me like family. Polite and very professional
This time unfortunately it wasn't great as the diagnostic investigations carried out by the technician was inconclusive , thanks to Alison who managed to have the car rebooked in next Tuesday for further investigation
In addition the MOT service indicator was not reset. Also, the Service Centre isnt fully approved for MOT an alternative site was used. This meant the vehicle was driven a number of miles with the hifi left on loud and seats not returned to correct
Friendly helpful staff who go out of their way to help you
The new Sytner building and the space is great but the rear tyrs issue afterwards spoilt the experience
Asked for the price to be checked with the manager and the response they reduced the price by £2 !!!.
Having the technician come out in the car with me to help diagnose the fault was most helpful. I was kept up to date with progress and my car was cleaned inside and out ahead of collection. Only improvement would be a courtesy car.
My car was picked up and brought back to my workplace and cleaned inside and out. What more could I ask for?
Great help with picking and recovering the car & supplying me with a rental car. However when I got my car back the interior was very dirty, muddy boots etc had marked the footwells
Staff very polite and friendly, nothing is too much trouble.
The communication was great at all times and the engineer (Oz) was excellent and waited for me to arrive so he could talk me through the work undertaken.
The service advisor did an excellent job, and provided a highly professional and friendly customer service.
Didn't know initially that my car was out of warranty
Great service but I would rather deal with someone I know than a new member of the team
Satisfied with service. Although i had to wait an hour for my car to be ready after being called and told it was ready to collect an hour before i got there. Dropped my car off at 7am, aimed to collect at 4pm.
Service completed fairly promptly, if a little expensive
Excellent customer service from booking to post service call. Work done as required. Staff polite and considerate.
Service advisor Oliver was very professional and helpful.
A 2 hour turn around was quoted, waited another 1 hour + 45 minutes. Car wasn`t washed as was promised
My only issue with this visit was nothing to do with Ann or what was in her control, it was the fact that the waiting area for customers was absolutely freezing and I had to keep my coat on the entire time.
There were many issues - - move to new showroom, leading to difficulties securing a purchase - resulted in multiple journeys to both showrooms - currently unsure of bodywork Autoglym Life Shine protection as no certificate supplied - unacceptable
Completely Satisfied, from the building of the car on screen to picking the car up in the waiting area, the sales person (Ed Phillips) went through everything the setting up my phone to the car with me before driving the car out onto the road.
From the first moment to picking the car up complete professionalism from everyone I was introduced too
Tom Morgan great from sale of car to handover and aftercare.
Peter Coggins was outstanding
Professional, easy to do business with
Mark James our salesman was outstanding ..he went out of his way to help us even coming to fetch us and take us to the garage to collect our car due to transport issues. He kept us informed right the way through and answered any queries promptly .
As above it didn't feel special just anxiety and stress because the delay made us late for another appointment
Always first class service
The purchase process was simple..well explained and at hand over simple language uses that was understood. Edward checked understanding at every stage.
All the staff are friendly and helpful without being pushy
pleased with the service and the car is great to drive.
Sytner Cardiff
Caerdydd
