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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Ann Henry was very good in dealing with the service to my car and the various questions I had.
Customer service agent was very pleasant and resolved all our issues
Engaging and rigorous person booked my car in politely and treated me like a human. This is a massive step up from my previous experience (with a different member of staff).
I booked a fast track oil service which was timed for 90 minutes; it took over two hours. I would not have minded except the waiting area was absolutely freezing with no heating in the area apart from two oil filled radiators - pretty useless.
The staff are so efficient, pleasant to talk to, helpful in every way. My only wish is that the location is different so that leaving the site would be less difficult.
Wait to collect my car . Battery must have been disconnected at some point as clock was wrong - wasn't notified .
Left waiting a long time for our allocated member of staff while they were seeing to other customers in all visits. Do not think allocating specific staff to each customer offers most streamlined effective customer service.
Well organised Good communication and quity service
clean comfortable surroundings, polite and helpful staff. Parking can be problematic
Anne Harry is a p,erasure to deal with and always looks after me well.
Late being attended to.
Very good customer care and efficient servicing
Having a full service package I would expect a full valet for a full Service.
Feedback. Answered queries to me satisfaction
Only issue was the cleaning of my car, It was dirty when I dropped it off when I picked it up it had been cleaned but with dirty patches on the doors, front bumper and back bumper as if missed by the sponge. Shame really as other services were great.
The service was good but not on time keeping
The service is very expensive, and to rub salt in the wound I was charged £2 for a screenwash top-up on a £400 service. I would have thought a minor item like this would be rolled in with the overall price, it was like Sytner were after every penny
Service com-leted while I waited in 1.5 hours.
I was able to speak to the tyre technician on my first call and an appointment was offered to me immediately. In effect the work was completed within 48hrs.
It is a total nightmare to book your car in quickly with a replacement car. I had a coolant issue with my car last month. I was told by Sytner that I would not be able to book the car in and get a replacement until March. Unacceptable
Ann, the service coordinator knew exactly what was happening and kept me updated at all points of the service interval
I didnt receive my vehicle status video as normal and also the service department disconnected my dash cam and left the wire hanging. The valet wasnt up to your normal quality and my mats were left very wet.
Because they organised me a hire car. They were all very friendly and professional. Finally a problem was diagnosed with a wheel caliper and it was resolved quickly. I must commend Sophie Gibson who dealt with me. Welcoming and professional well done
Due to the time it took for mot and work to be done see below.
I signed up for a quick service,90 minute s and had to wait for 2 1/2 hrs .
Good helpful staff
No problems arranging service and contact made during service
Booked into while you wait service which was delivered at the promised time.
There was a delay but it was explained to me and remedied.
There are several service staff booking cars in each with a list, now you have to wait for your person to be free, previously it seemed they would book in other peoples and act as a team which reduced waiting times.
When the colleague was finally ready to give me my car he struggled to find where my new key was, and then when he brought the car to the front an AA truck blocked the exit for 10 minutes. Finally he left your tracker on my bunch of keys.
As above. Very poor experience
Service was very slow, not the 90 minutes as promised. I was told the delay was due to a fault with my car which was being fixed - the individual then told me this was a mistake, and there was no issue with my car, just that they were busy.
Frankly, I did not expect the problem for which I was taking the car in to be attended to so quickly. The speed and efficiency with which it was treated were exemplary
Happy, car cleaned also a plus !
Always a very friendly environment.
Very relaxed customer service, good communication
The MOT took a long time.
Requested price to make good scuffed alloys on both booking my service and again when I dropped my car off and they forgot despite having my car 24 hours.Detail of service packages when booking my car in not mailed to me. Had to chase multiple times
As above, myself and the sales consultant didnt know what the software upgrade was and the boot was not vacuumed, alhough the rest of the car was cleaned
Efficient and friendly
I was satisfied with the majority of the service experience however it took much longer than I was informed it would.
Greeted by very pleasant staff.
Nothing was too much trouble , Ann Harry was excellent
Despite a slight hiccup when booking in the vehicle for service, the car was serviced quickly as requested at drop off. The extra 0.5 would have been achieved if the vehicle had been booked in for the correct time as requested before the appointment
Staff were really helpful. I was running late and Alison Williams was still there following closing time and didn't make me feel hurried when handing the car over to her.
very good service.
Carried out MOT but forgot to carry out brake service. 2nd visit required.
Good communication, realistic time frame to complete checks and friendly service .
Staff always friendly and helpful
Car cleaned as well
The staff at Sytner Cardiff were friendly and accommodating. Respectful and well briefed. No courtesy car was offered or even mentioned when the service was booked and keys dropped off and left when the car was brought in. Or a lift back to the city
They kept me fully informed throughout.
As above. Could improve proactiveness of updates to progress as we had to chase these
I've been back 4 times with the same issue. This consumes a lot of time and effort. That said, service adviser was helpful in resolving my faults each time and deserves praise.
Service was excellent but as stated above was disappointed
Easy and accommodating
As previously stated.
I had a winter check which was thorough.
I felt well looked after as a customer, my service advisors were down to earth and practical as well as having a great sense of humor. They even had great biscuits.
Work to fix the screenwasher blockage was completed but they forgot to fill the screenwasher tank afterwards.
Very good. BMW service team came to my place of work and collected the car, serviced it and brought it back. Cleaned as well. This is a fantastic experience. In the past with other cars, I have to take time of work to drop it in or hire a car etc
Service advisor was great.
Efficiently dealt with.
no time wasted. ready when promised
Prompt and professional. Car was immaculate when I picked it up. I was emailed a video confirming what needed to be done. Anne was also lovely to deal with.
Please let me explain that in absolutely no way does this score represent the service that Anne Harry delivers - I love dealing with her and it's disappointing that this will probably reflect in her feedback rather than the overall feedback.
its really expensive - #350 for oil and a small filter and 2 hours
The garage was very helpful and carried out my service in a professional and efficient way
Some delays, but overall good customer service
Service and MOT were completed in the estimated time and all staff were polite, efficient and knowledgeable at all times. As a customer you are made to feel special.
Efficient and very friendly staff
It was an investigation issue on an intermittent rattle that i could have been fobbed off on. The team diligently investigated and resolved the issue.
Overall very positive.
Very satisfied with the service given by all your staff,especially Mr Edward Phillips .We appreciate greatly that he collects and delivers my car back. It is very difficult for me to get my car to the garage as my husband has Vascular Parkinsism.
Prompt and efficient service
It was only the end of warranty test and MOT but I was looked after extremely well
Because I was very satisfied
Everything was as I expected having bought all my Cars from Sytner or the Companies they took over.
Apart from a few small issues at pick up and the initial wait when I went to inquire about the vehicle and the lack of forthcoming of what they add the total package and the price each item is. They were very good
They were really pleased for me, showed me everything I needed to know and even drove it out of the showroom for me as it was a tight fit, so I was doubly pleased.
Everything was made a simple and easy as possible throughout the entire process
As Ive said the customer service with the sales guys was the best Ive had and even better than my last purchase 16 months ago.
The young salesman showed enthusiasm and professionalism. He kept me informed as the car was being produced and arranged for a delivery on Christmas Eve. Handling of paperwork was efficient and explained very clearly.
Edward maintained communication with us throughout the process.
Edward was So professional and very helpful
No let downs! Sales and vehicle 100% satisfaction
Awesome in every
tHE OVERALL SERVICE WAS FAULTLESS AND THE PERSONNEL FANTASIC
We had problem with the Bank Transfer which we had organised some days before and Peter smoothed out what was quite a traumatic situation.
Tom took us through the process of obtaining the car with friendly advice and not being pushey
Pofessional and friendly. A good customer interface.
From search to order and then to pickup the team were on top of their game. My salesman Ian was brilliant & Mathew was also great. Their relaxed and personal style appealed to me it was clear that Ian had a passion for the product I purchased
All questions answered in timely fashion. Good service
Was above first class service was kept update with every single step of the process and Edward was a star helped me set everything up in the car and explained every switch
During my time from ordering my car and taking delivery of it Richard was always on hand to answer any questions and concerns I had.
Mr Edward Phillips is a credit to your business, he kept us informed at every stage, exceptional service experience.
Easy process from start to finish.Made very welcome in the showroom by all members of staff.
All staff friendly and approachable.
When collecting the car, Mark took the time to explain in detail how the car (especially the idrive) operated, and clearly showed his passion for the brand in his excitement of explaining everything to me (as if he were collecting the car himself)
salesman very good
The welcome and politeness began as I entered the door led to a comfortable seat coffee and cookies and introduced to my representative in minutes
Very helpful and efficient - all sorted in one visit really. Excellent that they could deliver the car to my house.