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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Stuart Padmore

Head of Sales

Craig Carpenter

Used Car Sales Manager

Rhodri Phillips

Service Manager

Ricci Walker

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Corporate Sales Manager

Neil Jones

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Made very welcome when car called in for recall. Kept informed from start to finish.

Service

Exceeded my expectations. I was also notified of an enhancement upgrade which was carried out at the same time as the service, making the most efficient use of my time.

Service

Felt like a received like a received a high level of service from Chris. He Kept me informed and I found him approachable and overall to be a very nice person. Did not feel ripped off by the service, was consulted before payment and loved the video.

Service

Kept up to date every step of the way, very polite staff

Service

Looked after us right from the start, nothing was to much trouble . Superb !!!!!

Service

Car booked in, brake fluid changed, car returned, money paid. Job done

Service

Anne was Excellent

Service

Sytner Cardiff seemed to be efficient with the repair and gave us regular updates along the way, it would seem they did the best that they could so I have no grounds to complain

Service

Well ,so far, I cannot fault the work you carried out on my car.

Service

The necessary work was carried out within the stated timeframe. The service rep was very efficient and friendly.

Service

I was completely satisfied until an amber spanner came on together with a brake light the following day. It was due to a reset issue and was quickly sorted.

Service

Every issue I've had have been sorted out, most of it free of charge.

Service

Problem with my car was identified quickly and efficiently

Service

Excellent service

Service

Turned up without appointment and was helped immediately by Phil from the body shop, always a pleasure to deal with him.

Service

Excellent experience on site .

Service

The staff were eager to please and provided excellent service.

Service

Excellent service every time and a car wash / valet included!

Service

Very efficient and helpful

Service

Great service experience at Stytner and that's what we need, with a mobility car.

Service

The staff were efficient and helpful at all times.

Service

BMW Cardiff agreed to see my car at short notice and paid detailed attention to what I thought was wrong.,

Service

We were well looked after tea, coffee etc the service was done quite quick which the appointment was for but the car needed an MOT as well which they also did while we were there.

Service

excellent service from staff right through the system from sales to service

Service

My car is now ten years old, but was treated as though it was new.

Service

Clear communication, friendly and professional approach from the team .

Service

The service was outstanding! From the reception staff to the service staff.

Service

I know what to expect with workmanship

Service

All the staff I dealt with were professional and knowledgeable. I would mention Ann who, as always, was very pleasant and helpful, and kept me informed of what was happening/progress with my car - a highly professional person..

Service

It was easy to find the garage, the assistant on the arrival desk was so professional and my customer service adviser was brilliant

Service

Professional service.

Service

Satisfied with the service.

Service

I have been bringing my BMW's for servicing for many years and have never been disappointed.

Service

The lady who was looking after my vehicle Alisson she was fantastic excellent customer service kept me informed all the way regarding my vehicle. Well done

Service

Dave Hodges was extremely efficient, professional and friendly and kept me informed throughout the day. He looked after my interests throughout. Thank you

Service

Connor was excellent in communicating the needs of the car repair. Clear. precise and listened. Superb!

Service

Easy to book, excellent service, pleasant and helpful staff .......and a clean valeted car! :)

Service

Excellent, efficient service, as always.

Service

Quick and efficient. Straightforward to book car in and drop off.

Service

Personally contacted to let me know that the MOT was completed and had passed with flying colours, professional service.

Service

I was very satisfied with my service experience with Sytner Cardiff. Conner was very friendly and professional from start to finish. The receptionist were also very friendly too, nothing was to much trouble.

Service

Sutherland did what was required

Service

It was fixed within the time given

Service

Great service and staff.

Service

Pleasant and knowledgeable staff. Everything explained to me. Service carried out expeditiously and vehicle valeted.

Service

I have owned BMW's for 27 years and have dealt with the Cardiff branch during that time. I have also had the pleasure of dealing with Ann Harry for a number of years, she has been most professional and helpful throughout.

Service

Great service as usual

Service

Everything went very well

Service

Pleasent wait for the service work to be done, Covid safe.

Service

Provided useful information

Service

A pleasure to take your car to this dealer

Service

Very satisfied

Service

I really feel like I was being treated as Royalty. So proffesional and caring. The added courtesy valet at the end of the service was the icing on the cake. Excellent.

Service

Dealt with service courteously and promptly.

Service

Great communication and service.

Service

Everything went well

Service

Alison is very helpful, I have been served by her before and I never have any complaints, she's a pleasure to deal with.

Service

Went out of their way to help with a difficult situation regarding forgotten mobile phone!

Service

Very happy with service

Service

Everything done on time- useful video report- helpful staff- covid rules followed.

Service

I've always had good service from Sytner Cardiff - my partner brought the car in this time and was very happy with the experience!

Service

Phil in the body shop was very helpful and explained everything

Service

Very good service, everyone was very nice and got it all done quickly

Service

Good service

Service

Excellent communication, ease of booking online, giving me the ability to fit the service around my commitments. Up front billing with no hidden surprises. The cherry on the cake was the drive in service desk!

Service

Due to not being able to drive at the moment as I have a fractured ankle Sytner arrange to come and collect my car carried out the service and MOT and then brought the car back to me I have told many friends and family this over the last few weeks an

Service

Great service, car cleaned and the staff are excellent. The service advisor Connor Evans is a great asset to the service team, very helpful and friendly and he knows his stuff.

Service

Helpful

Service

Customer service was amazing. Staff are lovely. The centre is pristine. Everything was customer-focused.

Service

No adverse views from me on this occasion.

Service

Always getting a good service from Sytner Cardiff.

Service

Very comfortable wait area and served with water and coffee - kept up to date with how car was progressing.

Service

Again, went through all the detail. Very thorough

Service

Everything was explained to me thoroughly at every step of the way and I was kept fully informed

Service

Nice people and trouble free.

Service

Very satisfied

Service

Everything was done within plenty of time, support and advice given.

Service

Problem with brake sensor solved promptly. Good communication provided by service advisor.

Service

The service was first rate and I was constantly kept in the loop. Couldn't ask for more from the services department.

Service

Kept up to date throughout and Ryan was very polite and professional

Service

I was kept up to date through the day and even got offered to get my car cleanes

Service

Work carried out on time

Service

No complaints from me on this part. Alison who dealt with me afterwards was great very friendly and professional.

Service

Simple and safe check in process when dropping off the car, and Conor was polite and efficient and kept me up to date on progress. Thanks

Service

Brilliant customer service, and vehicle was cleaned which was lovely considering it just came in for a recall.

Service

Excellent good communication

Service

All very professional

Service

Good service

Service

All the staff are awesome

Service

All work carried out was to a very high standard. I was very happy to see my car had been washed when collecting my vehicle

Service

Service conducted at usual high standard

Service

My vehicle MOT was thorough.

Service

Great service

Service

Very quick and efficient

Service

Very well organised felt complete at ease

Service

Car was returned on time and cleaned free of charge.

Service

I found the staff polite, courteous and helpful at every level.

Service

Everyone has been very helpful from start to finish.

Service

Easy to book car in

Service

The recall job was completed within the timeframe I had been advised. The facilities (Reception, WiFi, seating) were very well thought out. I was appreciative of the mini-valeting done at the end of the servicing job.

Service

Kept informed and Car was cleaned

Service

Customer service was amazing an I believe the guy that dealt with me and booking in my car was very professional and his customer service was amazing his name was Connor, I knew exactly what was happening and what the service involved very pleased

Service

Satisfactory communication

Service

Great communication from start to finish. Very impressed with the centre itself and facilities. We were made to feel like valued customers and treated with outstanding customer service. The complimentary refreshments were very much appreciated.

Service

Would have been 5 stars but service seemed to take longer than I expected

Service

No issues to report, very satisfied with the service offered.

Service

I felt that myself and my vehicle, were the top priority at all times.

Service

Inspection report given was helpful when carrying out recall repair

Service

Service was outstanding, there was a mistake made but this was quickly rectified and happy with the outcome.

Service

As above all went well

Service

Your very careful with my car,it always come back to me clean and in A1 condition.

Service

Booked a 90 minute slot, bang on time.

Service

Service was excellent

Service

I was treated vey well

Service

very easy to get car in and out

Service

Always a pleasure to deal with Ann Harry when my car is in for a service. Also like to say thanks to Andrea and Nicola who constantly supplied me with Tea while I waited for my car to be ready!!

Service

Excellent customer service from Connor.

Service

Very satisfied did exactly what I was expecting from a reputable company.

Service

Very efficient and kept me up to date whilst I waited

Service

I feel that my advisor Alison was really polite and very informative and prompt in keeping me updated with the problems and the progression of repairs of my car,

Service

Very happy

Service

Very helpful and knowledgeable staff

Service

Straight forward and great service even under the social distance guidelines

Service

The service center did all that was needed to be done, there were a couple of additional things to be done, but with Covid still around the key-scan couldn't be done before the service appointment all good.

Service

Well organised 'drop-off' arrangements for car. Good video presentation of sequence of servicing. After service staff very courteous & helpfull.

Service

Everything went perfect.

Service

We're kept informed about status of the car and very happy with the service team.

Service

Ricky and Connor were very very helpful in understanding my needs and nothing was too much trouble for them which is very refreshing to see as I've had too many encounters with people who have no idea what they are doing.

Service

Because all your staff went that extra mile to look after me

Service

Completely satisfied

Service

Friendly service, quick and the problem got sorted

Service

Staff very friendly and helpful. Willing to accommodate the customer abs their service is excellent. One example replacement tyre a few weeks back, fitted me in and was willing to wait past her finish time to allow me get my covid jab and get back.

Service

Very satisfied. Very friendly and welcoming.

Service

Listened to my needs and did all they could to help

Service

Quality of communication, staff being reasonable with service pricing, cleanliness of dealership

Service

Car serviced as it should be and safe Covid measures

Service

booking and servicing were efficient and professional

Service

Kept me informed.

Service

Excellent service

Service

I have nothing bad to say

Service

received in the service area by pleasant Alex who took us through to a table where we waited for the MOT to be conducted. Looked after by Customer Services Sophie who put us at ease, arranged drinks for us and kept us informed of progress on my car.

Service

Very informative throughout process Customer first and foremost

Service

Great service - well looked after and all information explained well

Service

Service process was very efficient and conducted while I waited in a covid secure environment

Service

BMW did everything to make the visit as smooth as possible. A unforeseen problem with oil filter happened and was dealt with very professionally. The cafe area is excellent

Service

Knowledgeable, polite and attentive staff.

Service

Very, I asked if the car could be ready by 14.30 and it was

Service

Kept informed

Service

Efficiency and reliability

Service

Everything was carried out to a high degree of care giving me confidence in the workmanship.

Service

A quick oil change service, lass than 1.5 hours.

Service

Communication was excellent. Car was completed in great time and to a high standard.

Service

Polite and competent staff goes a long way

Service

Everything went so smoothly

Service

They did exactly what they said

Service

Easy to deal with and kept me well informed.

Service

Excellent communication and excellent service

Service

Communication was excellent. I was very impressed by the video I got sent of my health check being carried out.

Service

So far no issues so I'd say fine

Service

Everything was explained well. Nothing was too much trouble.

Service

Work done quickly and efficiently

Service

Everything was smooth and staff helpful

Service

Helpful service staff

Service

First class service

Service

A very good setup at the new site ,service reception works well Allison Williams was 100% with information and kept me up to date with progress

Service

Great team, really helpful. It's great to have vehicle checks which you are notified for also

Service

Professional

Service

VERY WELL ORGANISED AND ALL WAS DONE 'ON TIME'

Service

Great service start to finish

Service

I was updated regularly

Service

Kept me informed with the progress on my car

Service

Updated regularly

Service

Quick , polite service with clear instructions/reasons for each procedure

Service

Rodri and Josh were excellent in resolving my queries and helping with logistical issues also.

Service

Having someone like aimee O'Marah working for you is like what they say at the end of the Tesco advert on tv......Every little helps and aimee is that, may it be a little or big she delivered for us.

Service

Good, efficient service

Service

Quick appointment, clear communication, friendly support from all staff, clear explanation of issue and charging, no unnecessary hard sell.

Service

With potentially very high repair costs at my last visit, Conner who was my contact at Synter BMW put my mind at ease and assured me that he would always only put the customers best interest first and this certainly came across as being the case.

Service

Staff are very helpful and very professional

Service

Thorough job done

Service

Excellent service

Service

All excellent no problem at all

Service

Wouldn't buy anything else

Service

Your customer service is very well put together

Service

The back up was very good at each stage I was informed.

Service

Great service

Service

Always dealt with them and the service us always been great

Service

Very corvid aware

Service

Prompt and easy

Service

Very efficient

Service

Sensible price................................quick and effective service [brake fluid change] .

Service

Perfect except it took a little longer than expected.

Service

Very happy with effort the service department went to to accommodate needs, and very happy with vehicle on return. The personnel in the service department went out of their way to help.

Service

The way you make sure your work is done to the top stranded

Service

They kept me informed through the whole process. Alison Williams was pleasant and put me at ease from start to finish.

Service

My first time at Sytner Cardiff and my tyre change was handled efficiently and helped by very professional and courteous staff. The complimentary health check and valet was an unexpected, but very welcome addition.

Service

Very efficient.

Service

No pressure selling , everything first class

Service

Overall very good. If anything a bit too much communication on both messages and emails.

Service

Done a good job

Service

Service was so efficient. Waited for only an hour & a half for my full service.

Service

Nothing is too much trouble

Service

Service handler was very good.

Service

Excellent in all respects

Service

Kept up to date with progress at all times

Service

Car was definitely better to drive after the service

Service

Connor kept me in the loop about everything

Service

Connor is a great pleasure to deal with

Service

Great service and very helpful

Service

My recent visit was very well organised and the after care snd video and check plan on my car was really appreciated

Service

Excellent personal service, everything done efficiently with kindness and consideration

Service

Excellent communication and service

Service

I have a 2011 BMW 1 Series that needed specialist attention. I could not have been treated any better. The repair was done perfectly and the cost was minimised. In short just really great service.

Service

Its the only answer I can give, 5* service

Service

Perfect, timely service

Service

Good communication via email and phone, before, during and after service appointment. Staff were welcoming, attentive and friendly. Service began promptly and completed in good time.

Service

Connor's communication throughout the 2 days was excellent. He really took the time to understand the products being fitted (Trackstar and ACE camera). When there were minor issues, he deal with them. He is a service advisor who genuinely cares.

Service

Our service assistance was extremely helpful, polite and professional

Service

The written report was clear and concise!

Service

Service engineer was very polite and informative without being pushy.

Service

Smooth process kept me updated

Service

Seamless, absolutely no stress, the way it should be

Service

Well organised and people were very helpful

Service

well laid out, personal booths, everyone polite and helpful the use of large screens so you that your purchase is easily explained

Sales

I've been fully updated at every stage

Sales

Professional, knowledgeable and informative

Sales

Sytner Cardiff made sure I had the car I wanted. The sales person, Sam Bruce was pleasant, polite and informative to deal with, returning calls in a very timely manner.

Sales

Excellent customer service, felt valued and well looked after as a customer, Mercedes could take some lessons from you

Sales

As mentioned, the salespeople were magnificent and whilst the car delivery date was delayed, it was only a minor delay and I was advised on progress every step of the way.

Sales

Very good managed to get us a car quick

Sales

All staff were attentive and willing to take the time to explain details! Special shout out to Ed and Jenna who made the experience so special!

Sales

The whole experience has been hassle free and excellent.

Sales

Peter was great

Sales

Great customer service, professional salesmanship, kept fully informed of developments. My experience would have been enriched further were it not for COVID.

Sales

Samuel Jenkins done a great job of keeping me up to date and also sorted out my back windows for tinting with a local firm called Black Knight Tinting. He called me once every other week to let me know the latest vehicle situation.

Sales

Friendly, fun and a great deal done.

Sales

Great service and fast delivery

Sales

Very friendly and efficient staff who wanted to help!

Sales

Good professional attention by all members of staff.

Sales

Very smooth handover, small differences with my previous X1 were highlighted at the dealership.` Great email communication.

Sales

Cannot be faulted

Sales

No complaints at all kept up to date throughout the whole process

Sales

Having bought a car last year from Ed Phillips, this purchase was also another great experience

Sales

They sent me video of the car before the collection, it gave me that Wow factor, and made me very excited. Well done BMW.

Sales

Car arrived earlier than promised

Sales

Although because of covid restrictions I was unable to actually see anyone face to face or go into the showroom, this never stopped how well I was looked after, and finally going into the showroom to collect my new car was well worth the wait!

Sales

Very good car very happy

Sales

Good service

Sales

Friendly, efficient and competitive.

Sales

I have given 5 based on my experience overall with Mark the salesperson as a lot of the time the centre was closed because of covid but not only that once it was open I had difficulties being able to attend and it was not an issue for him at all.