Excellent service both to the car and by Alison to me as a customer.

Job was done to high standards

Your call centre operator I believe her name was Nichola arranged for me, as a disabled recently widowed pensioner To have my vehicle collected for service and returned to me this was done by Wendy Reilly who again was superb

Courteous, informative and efficient

Perfect

Very satisfied with service experience. Appreciate it.

Prompt and informative service from Anna as always

So far all good, no problem and the fault was found straight away!

Great customer service

Could only have been bettered by the addition Of the usual drinks and papers but Coronavirus isn't your fault!

because of the care and attention to every detail, Anne Harry kept me up to speed with what was going on I would love to see staff at other garages.

Good with the service

Achieved everything I needed

Everything worked well. I was able to wait in comfort and was able to get onwith my work

Same as above really. Also, staff were friendly and helpful.

from first phone call to on day experience very professional

Kept updated and a great standard of work.

As already stated the whole thing run well ,waiting kept to a minimum and updates during the process kept one informed as to vehicles health

Very thorough and efficient service

All work done on time to a high standard.

Excellent customer service. Knowledgable

My advisor is excellent. Very personable and professional. I'm very well looked after.

Everything sorted but only wished they took into consideration that covid meant car not really used. But the service and communication I can't fault.

Excellent service done promptly. Bonnet was not properly closed after service ( very minor negative)

Very help full staff

No hassle, quick and clean service

Personal attention

Excellent service. The BMW Team were are very friendly and polite from the minute I arrived at the Centre My service advisor (Jason) kept me fully informed all the way through the process - and so did Paul from the Bodyshop. Great personal service

Superb service and great views of the range of other cars

Happy with way we were treated from booking to picking up car

Connor looked after me well

I'm very satisfied with the service that was carried out the person who done my service his name was Conor extremely happy with what he done.

As above, and when I queried a price quotation BMW Cardiff were able to email me a recording of the call. Very efficient.

Great COVID-19 processes, friendly staff, very impressed.

good service from Ann

A great experience. It felt very safe with the covid precautions they had in place.

Everything was done on time and as agreed

Easy process

Well informed.

Ryan took the trouble to phone me to ask further questions about the cars problem and kept me fully advised of progress

I am always treated with the upmost personal touch. Staff are exceptional in every aspect of their work.

Completely satisfied with Alison's service.

Excellent job ,sent a video of inspection, great idea

Because I am?

The only concern is that we have had an ongoing problem with a tyre pressure warning sensor and this is the second time that the vehicle has been looked at again since the original issue appeared after the tyres were changed last summer.

Same as above, my Service Advisor Isabelle Adams was excellent - polite, friendly and professional.

Courteous and professional staff. Quick and efficient service.

Felt safe in building during the COVID rules

Straight forward and the team were as accommodating as much as possible with current restrictions

It is a fast and responsive service

as above but also when there was a delay an alternative ( i.e. a loan car) was offered and much appreciated!

Excellent

The recall examination was completed in a quick and efficient manner .

We're made to feel at ease. Everything was well explained. Lovely lady attended to us, very chatty and pleasant

Excellent customer service. There is one drawback. In the new facility there is a terrible draught for customers sitting waiting for their car. When the door is open from the car reception area the cold air comes in as a powerful draught

I was onsite for only an hour, which is extremely quick.

Very accommodating

It would have been at the highest level, if a valet was preformed, but I realise it wasn't possible due to Covid issues.

Did everything one would expect

Nice to take my car to the professionals

I am being treated the way I like.

All good. Quick and efficient.

Good service and was quicker than I expected

Excellent customer service from very first contact (recall work). Very friendly, efficent and accomodating service by all personal.

The staff are very professional and informative kept me informed of everything that was happening at every step of the way

Reception staff were very efficient & courteous.

It was a pleasure taking the car to BMW Cardiff for the call in repairs.

The procedure during covid restrictions was very good. I was called with the results of the service before picking it up.

Recalled for issue with steering gear, all went efficiently and no further problems.

Because I was completely satisfied.

Efficient polite. Well organised service

As above

Comments as above.

I thought that the service from Sytner this time was excellent. Both Jenna Alexander and Ellie Scoones were very helpful. They listened to my requirements and acted accordingly, rather than trying to persuade me to buy a car that suited the company.

CONNOR EVANS provided a video & excellent service I also had an after care service phone call. 3 things were discussed Car valet inside/out. Agreed to happen in future No mask wearing on video Postcode on msg is incorrect

My service advisor was Ann Harry kept me up to date with all my needs

Great service

Staff working well in difficult circumstances

Quick and efficient service provided in very clean and welcoming surroundings

Professional and polite manners of the staff/team.

I was made welcome, the Mot service began on time and I was texted when it was over. The paperwork was ready when I went to collect the car.

Staff friendly a good set up during this COVID-19 situation

I have give this answered because the company fulfilled everything I asked of them.

No issues

Excellent customer service

Well looked after

Excellent service very efficient and friendly helpful staff

Helpful and courteous staff. Explained what was going to be done prior to the visit.

Made to feel welcome, and nothing to much trouble all round very good.

never had any problems

All staff were well trained and effective

Wendy in the after sales dept was excellent on the day, she went well out of her way to help me out and I was very grateful indeed.

Ryan was excellent

Friendly and efficient staff, great communication and good satisfaction follow up.

No messing about. The service team do what it says on the tin!

Safe, organised and helpful

No issues everything as expected

The staff were polite and efficient. I dealt specifically with Connor Evans and Rhodri Phillips. Covid safety procedures were in place. I was also assured of procedures prior to my appointment, as I had concerns over taking my car in .

Friendly & polite team.

Fantastic service from Alison on my visit.

Work is always done as planned and all costs explained thoroughly.

Alison (my service advisor) was an absolute delight to deal with. She kept me regularly informed about the vehicles progress and ensured the job was started and completed as quickly as possible.

Your staff are confident, caring and are customer orientated.

The customer service representative (Ann) was extremely helpful, polite and courteous keeping me informed of progress. She had a very professional and friendly manner which is appreciated as I find its often lacking elsewhere.

Fault was fixed promptly first time

Chap who dealt with me was very good

Well informed

With lockdown things can't be perfect

Excellent service from Alison

Can't fault the service received

The problem was rectified and explained

Isabelle kept in contact and service was impeccable

An excellent service and first class advice by Isabelle and the team.

10 out off 10

Quick friendly service

Explained what was needed and had been done

Excellent Covid procedures in place, felt welcomed

Completely satisfied

James Kemp was very informative and pleasant. Communicated extremely well with regular updates due to a time sensitive situation.

I was always contacted to have updates on the car when it was being fixed

everything happened when they said it would ,the video was fab and they charged exactly what was quoted ,fantastic building in and out

Excellent staff customer relations

As always well looked after, this time by Ann, excellent customer care.

Connor was very helpful, always willing to go the extra mile to ensure the issue with my car was looking into Done a very good job considering the issue was very hard to troubleshoot

Very efficient

Under the present COVID situation the experience was as good as could be expected.

Everything well organised Alison Williams kept us informed throughout the day of what going on with the car

Very good service

Everything was good

Everything well covered and to my satisfaction.

Good reception on arrival with clear instructions. Service advisor kept me up to date throughout the day on progress. A polite and friendly lady.

Friendly and effficient

The problem I had was solved.

Very satisfied especially as the Covid restrictions were in place. The garage had organised the booking in area so that it was easy to access and vehicle collection ran smoothly.

Wendy was extremely helpful and professional at all stages of this process from receipt of our car which was delivered on a low loader by the RAC .Our MOT was slotted in sooner than we expected negating the need for a further visit a week later.

The whole approach was excellent - good segregation on arrival; a quick follow-up, including a video of the checks on the car; a full explanation on what was going to be done; everything completed in a timely manner.

Kept me updated

Wendy was extremley helpful and always kept me upto date with repairs

From start to finish amazing service and kept updated

Attentive polite staff keeping you informed

Very satisfied with the service Experience Isabelle Adams constantly kept me informed of progress and went the extra mile to sort out my warranty claim

Efficient and friendly

Very polite friendly and helpful was pleased all went smoothly

Pleasant and conscientious staff, excellent video and oral feedback post service.

Ann Harry who looked after me was lovely. Gave me advice about future appointments for my vehicle and was very friendly.

Alison was very helpful

Perfect service together with kind help from Edward.

overall good.

Kept well informed throughout the day

Excellent and clear guidelines in terms of how they communicated before and during my visit, especially with the careful Covid guidelines in place.

No problems.

I felt listened to

Prompt and efficient

Wendy was outstanding. Very happy with all aspects of customer service.

quality vehicle excellent service from staff nothing too much trouble well organised show room especially during these times covid

No issues at all.

Everyone was lovely, and helped with whatever i needed.

Good service but expensive for some things, which is understandable given the investment and staff needed.

Same reasons as above

Excellent service

Kept informed at every stage of service

Very satisfied, really prompt

Quick, clean and great COVID protection.

They fixed my car

Excellent service from all the staff, who were polite, knowledgable and friendly. I will use Sytner Cardiff in the future to service my cars.

Service Advisor, Ryan Beauchamp, was polite, helpful and informative at all times. A credit to the company.

No issues had and even had a follow up call to check everything was okay. Also, I really appreciated them letting me take my car down a day earlier as had some issues getting my car there on the correct day

Very helpful and competitive price

As above

As above

Well looked after

1st experience of a scheduled BMW service, it was well co-ordinated and a very efficient/safe experience. Previous visits (due to warranty issues) were of a similar standard. The service itself was fine, after sales support has yet to be proved?

Everything was reassuringly correct. I felt looked after, with respect and care.

See above

Comments as above-the whole process was seamless, transparent & professionally executed.

Efficient and friendly service even in these unfriendly covid times!

The people I dealt with were very polite and I was kept informed on progress with my car

Faultless

Fully updated with progress on identifying a system fault throughout he day

Always informed pre~ service on dates and everything explained after the service in detail

As above.

In difficult circumstances with COVID 19 the set up was safe and swift.

Got my car in very quickly and sorted the issue out. Sometimes a stressful time at this particular time when you have problems with your car. Ann Harry sorted it all out though with her usual efficiency.

I was booked in the day after I rang and the problem was dealt with.I was kept informed by the service advisor Alison Williams and she even had the car MOT'd while it was there. Excellent service

Refer to answer above.

Very smooth drop off and pick up, with no issues

very helpful and was kept updated at all stages

Ricci Walker guided me through the whole process in a very professional friendly manner, apologising for not being able to offer a coffee and explained why the car would not have it's usual valet.

Everything that I wanted was done and a health check was carried out giving peace of mind

Alison made the recent service experience extremely easy. Explaining what was required keeping me in touch with progress and having the job completed on time. This isn't the first time Alison has provided such excellent service

James from the service centre was exceptionally helpful. He kept me informed and even replaced my key battery when I was leaving. He was really helpful and friendly.

Efficient service and wonderful, helpful staff

Staff professionalism

Efficient!

Explained everything thoroughly.

Took the car in the day a sensor warning light came on and repaired it-

As above, josh was very helpful and kind and wen above and beyond to help me snd provide me with the best experience, I was very happy with the service and would deal with him personally next time I go for a service or other.

Good communication and everything completed as needed.

Absolutely brilliant

I had no issues from the point of my reminder i needed to mot my car to the collection of my vehicle

As above

James Jensen, kept me up-to-date with the progress of my car and advise when the vehicle is ready for collection The work has now been completed and the fault rectified

The safety check was completed and found no issues. I explained my concerns to the advisor Josh who listened to my concerns and suggested they take a second look. They then found another fault and replaced the part FOC the same day.

Great communication

Treated as a valued customer. Friendly and efficient staff

Good communication

Every stage was professional right through to picking our car up

Always given a good service and good explanation on work carried out.

Excellent service, very friendly and great staff

Dealt with my car MOT without any problems

It was just an MOT but they noticed my battery was a bit flat (as a result of not using my car in lockdown) and charged it up.

All complete no issues thanks

Quick, efficient handover of the car for its mot. Collection was also quick.

Polite and very speedy

Just really friendly staff and they know exactly what they're doing.

Excellent service throughout.

Very close attention from the service advisor, updates through the day kept me informed, completed on time. Covid-19 precautions were very good but not overbearing.

Although we expected the car MOT to be completed in a day, we were offered a taxi to get us back to service centre the following day as they did not have our tyres in stock. Difficult in COVID times as how do you get back and fro safely?!

Very polite and helpfull.

Representatives were helpful. Communication was good

Problem sorted efficiently

Cardiff Sytner always deliver brilliant service to me. I was kept fully informed & treated like an individual.

Really good service

Very professional and timely done

Conner ensured this process went as smooth as possible

I was continually updated via phone call or by text regarding the progress of the service and the time the car would possibly be ready for collection by Alison Williams.

Shame car is not washed but understand why

I was able to get everything done on my day off.

My car was in for a post warranty check and MOT. I also had an air con service. They did a very good job of inspection in detail of all the safety items. The works didn't notice the grill louvres stuck open, as it's not critical we'll catch it again

The experience of dropping off the car being called with detail of work and picking up during COVID lockdown was very well handled

Excellent communication, very friendly, approachable service agents. Additional services offered and provided foc.

They did what we agreed

The booking process was easy; the process on the day was easy; excellent communication

Professional and friendly. Always offering to see if something would like to be done.

Well organised and polite and friendly service

Great communication with the service advisor involved who went out of their way to keep me informed. Very helpful indeed.

As i felt completely satisfied

Friendly, efficient as above

Nothing too much trouble and full details of action taken provided

Despite the restrictions in place because of Covid I wasn't made to feel anything other than a valued customer , long may that continue .

As above, I just felt that everyone involved was trying to solve my problem as quickly and as economically as they could

Josh was a pleasure to deal with

Car functioning perfectly following work

kept me informed all the time

Did everything I needed them to

Staff and service is always top notch

Alway very good

As above - great service

When I book my vehicle in I never have any problems all information is correct

I can't speak highly enough of the service offered by Josh & his colleagues. There was a degree of complexity with this visit as there was additional work identified as necessary. Josh was most helpful in expediting this smoothly and cost effectively

Really helpful staff very friendly

Pilfer have been happier with my experience

Over all amazing experience

Very efficient, when dropping car off. I had to wait for the loan car but the staff were helpful and friendly.

No probs at all

Everything was completed, scheduled and communicated perfectly

Easy to contact and easy to talk to!

Alison dealt very efficiently with all matters and kept me updated throughout.

The service was as expected but the COVID-19 precautions were above and beyond

Always reliable.

Quick, efficient and polite staff on the day.

The video link sent after the service helped me understand more about the service, great idea.

Totally/absolutely satisfied! Josh,the person responsible for the servicing my car was BRILLIANT! He was professional,clear,precise in his manner,very friendly and completely customer orientated.He is a credit to Sytner BMW Cardiff ! Well done Josh!

Service advisors kept you informed at all times

The person I deal with had excellent interpersonal skills

Flawless service

very easy to deal with. Josh kept me informed throughout the process.

Always look after like one big family.

Every one worries about going to dealerships as the price is worrying, you definitely get what you pay for, unbelievable service within 30nminutes had an email of a video showing the car around with any faults.

Great VIP service

The whole experience was seamless from start to finish - very efficient.

Mark James kept us updated I felt confident with him he was very knowledgable helpful and acted professionally and respectful at all times

Everything was explained to me didn't feel rushed

Ed kept us informed every step of the way

Mark James took care of everything. He does what it says on the tin!

Very satisfied, except for a slight delay on delivery which was out of the control of Sytner Cardiff.

very good service, a few problems getting the spec of car i wanted, but all sorted out very easily and pain free.. plus got the spec I wanted.

Problem with battery but all sorted and happy

Exceptional service especially from Mr Edward Phillips who kept us updated on progress throughout

Because nothing was left out everything was explained to me from beginning to the end.

I was very impressed with the handover and how friendly every member of staff was on my arrival and during my time at the centre. Peter went through every aspect of the car and even transferred all my items over. The process was also very quick.

Mark James communicated at a high level and was completely professional

Buying a car on the internet was a new experience for me and every stage went according to plan.

Perfect experience

The advice and support I received from Sam Jenkins through the sales process was second to none. I had a range of models I was interested in and the team helped me weigh all the options in terms of budget and specifications in a simple way.

Very efficient service and the whole experience was very professional.

The sales and finance teams were exemplary in difficult Covid times. All questions answered Personalised hand over was seamless

The service was faultless.

Was unable to visit the showroom because of covid restrictions. Ellie sent me numerous videos along the way and they brought my new car to my door which was 40 miles away! She has invited me to come into the showroom when it re-opens.

Great communication with Mark at all times

Extremely satisfied everything was taken care of with no fuss

Good communication

Mark is a really friendly guy and supportive from start to finish

Even in the lock down everyone help so much and kept us informed of every process of the car's build. BMW Cardiff made sure the factory options where right just before the car was made, other car manufacturers don't do this and got options wrong.

Good Quality Service

They brought the car to me

Am awaiting a second key which was not available on delivery

As above Liam Humphries was super and Dale was really very good as Handover Sales person. He was very thorough and just so nice and made me feel very comfortable.

Very happy but have not had the car yet, so only can say, About my experience so far , really happy

Very good experience & friendly staff.

Mark James was my salesman, he was so friendly and helpful with all aspects of purchasing my car, he has kept in touch during lockdown, with the delay in having the car. and kept me informed throughout. Even up to today, when I picked up my car.

freindly handover and well informed sales guys

Would have loved a coffee in the showroom, but that's lockdown for you, maybe next time

Same reason as above. We were kept updated and Liam is great to deal with.

Although bought during lockdown , professional as ever

The overall experience was excellent, the sale person really took the time to understand our needs.

Very satisfied. Sales executive Samuel Jenkins was very helpful and always available and willing to assist with any queries and questions. Samuel's explanation of the different processes from normal due to the current situation were very good.

Again, good service and non-pushy sales.

Can't fault it

During a difficult time to purchase a new car [Covid-19 lockdown] I was given a great service, especially by Ellie, It was Ellie that recommended the 330e touring, a car I had never previously considered. I have a great car in a quick timeframe

Excellent communication even through the lockdown BMW would ring with updates very impressive