Good. Found that when I ring the Cardiff telephone No that my call had been re-directed and confusing when speaking to several different Sytner staff. System seems to over complicate the Customer experience.

Booked for a service it was very quick

Quality of workmanship is fine, support processes poor.

As mentioned

I passed my kot which ok and a health check. But next day I had an engine light.

Sadly car has been in twice for same problem, and keeps reoccurring, booked in for a third time.

Fault was not resolved. I had the same problem a week after. When I went to collect the car expecting the problem being resolved, the fault happened again on car pick-up. Still being fixed.

You keep calling me to tell me my car is ready to then find it hasn't been washed. But I only know because I'm now wise to ask before travelling down to collect my car. It's only ready once it's been cleaned.

As I have stated above.

Good communication and a swift diagnosis ensured that there were no delays or confusion.

Following a difficult first visit, this experience was completely different. Ann Harry took great care to ensure I was very satisfied with the Service. Her professional approach and involvement of Rhodri Phillips have restored my confidenc in Sytner.

Kept up to date with how long and what was happening

Danielle was great, just didn't expect to pay so much.

Faults unfortunately not solved.

Quick efficient and friendly.

Very pleased with the professionalism and willingness to help with issues i have had with my bmw .Thankyou to peter coggins and Tia smele for all your help above and beyond your job description.

They got me a taxi to and from town as it was pouring with rain that day

Not for the first time we found drops of oil on seat and side of centre consol. I rang to complain and was promised a call back as the lady concerned was with a customer.This did not materialise so I rang again the following day but again no call bac

We had our M O T done .We went away for an hour or so and came back everything went smoothly .

Everything catered for. Great reception staff. Taxi into town a real bonus and very welcome

Pleasant staff

I got half a mile down the road when emergency warning lights came on about oil pressure. Took straight back and the brand new oil filter installed on the day had cracked. How can this happen and where was the checking?

Connor was a very pleasant chap and as above I had a very good experience on the day, with minimum fuss and kept up to date throughout the day (car left with BMW for the day).

I have dealt with Alison from Sytner every time my car goes in for a service. She provides an unbeatable, world class service. Always polite, professional and an expert in her field. I am also so impressed with the video produced by the mechanic.

Car ready on time and video of work done!

Very helpful understanding my needs.

Quick and efficient service. Advised it would take 90 minutes, and it did!

Their standards and quality are high.

Excellent customer service and the vehicle was serviced in the states timelines.

Quick turnaround, polite friendly service. Had issue with vehicle on pick up dealt with calmly, with courtesy and professionalism

As it was first service didn't know what to expect but so helpful and kind staff impressive

Problems fully resolved, no issues.

Cardiff service were excellent

Happy with service and the way I was dealt with. Just took a little longer than I'd hoped.

All went as expected. Courteous and efficient service.

completely satisfied.

Love to feels a value customer and BMW Cardiff branch had delivered a great customer services.

Alison couldn't have been more helpful or responsive.

The actual vehicle service was fine but customer contact very poor

Friendly efficient staff and quick service.

Friendly and quite well looked after but usually takes longer than advised

Very friendly service - had a call back with quote as promised by Connor beefier the works were carried out.

The lady that dealt with us was very good. I had a doctor's appointment close to the service time and the lady arranged for my car to be ready for me to keep the appointment

Lack of communication from staff when waiting for the car to be returned to us

Good to know that the work has been done by BMW

Achieved goal of fixing DAB radio information display in a timely and effective manner

Service was fine , a little pricey for a 1000 miles running in service. Didn't think the car was as clean as it could have been.

Prompt service, kept informed and a pleasant experience.

Very thoughtful and experienced service staff

The main bookings team caused quite some confusion with my service. However, the front line staff were brilliant in sorting the issue out.

Polite and professional attention. My only disappointment was regarding the washing of the car as the alloy wheels could have been cleaner.

Great service from excellent staff

Everything was ok

Excellent and prompt service

Great team, nothing too much trouble. Very helpful and courteous!

Connor Evans is fantastic. I would give Connor a 12 out of 10. Let me explain. Firstly his explanations, service, friendliness and professionalism were superb. He called when he said he would, kept me updated, followed up etc.

no complaints.

Clean of my car after service could have been slightly better

Alison was excellent, very professional and courteous.

BMW warranty cover provided 'loopholes' on a component I felt should have been replaced FOC. Very different to my other vehicle (Porsche) whereby warranty is bumper to bumper. That said, both Alison Williams and Rhodri Phillips were superb.

I have been taking my cars to Sytner ( and Rydale before them) for a very long time. Keeping the car for 2 weeks for a service is unacceptable. To return the car with paint power-washed off the car was disgraceful. Not to reset service lights sloppy.

I was treated with the utmost courtesy and everything went very smoothly thanks to Sophie Gibson.

No problems at all.

From booking in for service & comfort whilst waiting

Ehd of warranty check, car was due back to me at 3pm, asked for MOT while in, told on arrival it would be 6pm. 3 hours for an MOT, couldn't leave it that long so didn't have MOT. Had no feedback when collecting car, just given keys.

Parts not in but clear reason why delay to fitting

Have a good discription of work that was done with a video sent to me

Amazing service , going that extra mile is always good , BMW give such a good service I've never had this kind of service from any other garage .... well done BMW I'm hoping to be a customer for life

Did not have what i was told

Problems finally resolved

5 based on the service I received from your service advisor.

Everyone really helpful and happy, nothing too much trouble, I'm always in a hurry and they really deliver!

I'm waiting to hear about some corrosion on one of the alloys but haven't had a response yet

Great customer service experience.

My car was served in a good time. Cleaned and hovered

Anne Harry was excellent as usual, 10/10. Those at reception less so.

Everything was completed as required within the timescale

I have been using BMW Cardiff for the last 15 years. During this time whenever a problem has arisen with one of my cars the garage has always identified and rectified the problem in a prompt and professional manner.

Great service !

Always dealt with professionally

The Lady dealing with my service was very helpful, even arranging for a taxi to take my son and I into Cardiff so that we dosing have to wait in the dealership.

Everything was attended to and fully explained by the delightful and very knowledgeable Danielle. 5+ stars.

Had to pay £90 for the windscreen wash system to be cleaned, this is a recurring issue with BMW and should be solved !

Quick and easy

Alison was really helpful and got everything sorted on he car within the timeframe promised. I needed a hire car from Enterprise which Alison sorted at the last minute too.

Good service from staff

Friendly and proactive staff

Kept within agreed timescale , no surprises Car was cleaned, immaculate

Alison the service receptionist was very helpful, when I was waiting she kept me updated with how the mechanics were getting on with my car.

Service staff was friendly and helpful

Good other than the point above and below.

Really good customer service

Courteous and effective staff. I dealt with Anna and she was very helpful again.

I only give this answer because of Ann Harry. She is excellent. The system at Sytner is not good. We do not want to deal with a call centre.

My appointed service agent [ Alison] dealt with the paperwork, quickly without fuss and confirmed the time I had been given, when making the booking would be met.

Work was carried out on time, as required, and the video was excellent, really appreciated that.

.

Superb at the service desk. Highly commendable

Used the fast lane 90 minute service, my rear bulb had blown and I agreed to a free car clean. I allocated and extra 45 minutes as they had to order a part for the bulb. 3 hours later I left only to come back 5 minutes later with a fault.

Well managed process

Conner was very professional

I was very satisfied with the work carried out, but I did not appreciate being told there was a seal leak on my rear differential that would cost £90 to investigate. If you've already detected the leak, what's to investigate?!

I was satisfied with the service rep. I was not happy with the £90+VAT diagnostic charge which I feel was taking advantage. The issue with my vehicle was a damaged air spring which was easily identified on inspection (5mins visual). Not £90 worth!

Customer service is always 1st Class

Did what you said you would, and when you said you would.

Service always excellent.

Always great service.

Everything went as expected.

Once I had taken the car in and booked in at the service desk, as I was waiting, I was told to take a seat in the waiting area and make myself a drink which is something I have not experienced before. I was also kept up to date on their progress.

All problems resolved

Good service and car returned clean

great care - car cleaned even when I did not ask for it to be cleaned!

Excellent customer service. Really went the extra mile in helping me to find the right car, and all of my subsequent visits, including the recent service, have been quickly and professionally dealt with.

Needed to return for one item which was completed but didn't operate properly

Very efficient

Just 0.2 off BMW Germany for not anticipating that a brand new front wheel drive BMW model after 5 years would lead to a demand for stocking parts such as Replacement Front Discs. BMW Sytner parts order from Germany in-place at 2 weeks horizon OK

The staff know us and gives friendly service

Everything was handled efficiently and fully explained.

Courtesy car was very dirty

Experience couldn't be better

Car serviced on time with friendly service

The work was completed in good time and the car returned in sparkling clean condition. However the service was not cheap.

Paula Bennett went the 'extra mile' to ensure that we were informed and treated in the correct manner at all times. ' Star Employee' :)

Good customer service

Car was sorted in one day. Plus cleaned and polished too.

Kept informed of work progress. Video of car inspection was a nice touch.

After approx visiting the dealership for 10 years with various cars, I found the customer service on this occasion below what I have previously experienced. Which is a shame. I have always found it remarkably good in the past & hope it will be again.

Very efficient and convenient

Personalised service from Connor. Taxi into town as it was raining paid for by BMW.

Work was undertaken as promised.

They had a little problem with the part required to solve problem, but that was rectified the following day and the repair was carried out without delay.

I have always experienced long delays, failure to have parts in stock to undertake the planned work and poor communications.

There was bird dropping on my car upon pickup

Very professional ,efficient all tested sorted and returned nice n shiny.

Professional service offered.

I was not happy that the camera system in my vehicle had been disconnected and not reconnected. This became apparent when a traffic incident occurred ahead of me on my way home and I found I was unable to review the footage.

Friendly, efficient and on time.

as soon as they got your money not interested in anything else

Jack Ward at the Cardiff showroom was friendly, informative and professional through the process of purchasing my brand new X3

Communication is always excellent and the customer service is so amazing. Everyone is so friendly and again Mark James has always been so professional and incredibly kind and helpful. Appointment times are always met.

Everything is so straightforward and everything has been thought of.

Polite, friendly, knowledgable salesmen and finance manager, willing to be patient and informative to make the right purchase.

Excellent service from Richard I have bought a few cars now and service 1st class.

All members of staff for the BMW in Cardiff are all very professional very lovely very helpful I would definitely recommend

Great team in Cardiff nothing was too much trouble

Ed Phillips the salesperson bowled me over with his knowledge of the new car I was interested in, every question was answered in detail and nothing was rushed.

I was kept informed and car was delivered in the date as agreed.

The Sales Executive - Edward Phillips - was pleasant and totally professional throughout the buying and delivery process. Not too pushy, answering our questions honestly. Upon collection every thing in place - apart from the rear floor mats !!

Every stage of the sale and delivery was done in a very professional but helpful manner

Mark and Alex in sales were superb and friendly and helpful throughout

Everything happened according to plan

Very happy on handover

Was looked after from the first moment I entered the dealership to the final handover of the car

I was able to negotiate a fair price for the new vehicle

My car was very well presented and I was always kept upto date on when the car would arrive at the dealership, also when I received the car jack ward made me feel at ease and was very thorough in presenting the car to me, can't thank him enough!

Richard Gardiner and Mark Larsen did a good job in the service they provided. I didn't feel undue pressure in buying the car. Detracting from a higher rating is the delay in collection of the car due to a fault identified. Cost me £60 on insurance.

Helpful.

Lovely salesman lovely atmosphere no delays

They bent over backwards to ensure i could get the car prepared to my exact standards

everything explained in great detail

Ed was very helpful ??

Salesperson, Ed was very helpful and patient whilst we decided the most appropriate car for us, and we were kept up to date continually with expected delivery date.

See comments above. Cannot compliment the sales person too highly

My car was purchased through motability and we purchased our car with Mark James who from the moment we met him nothing was too much trouble he kept in touch every step of the way. As i already said first class service and 100% pleased with car.

Friendly and helpful service from the sales and financial staff I dealt with

Ed was brilliant once again, my third car purchased from him and the team at Sytner

Excellent, very helpful and extremely knowledgeable. Our salesman Mr Ed Phillips of Sytner Cardiff was truly outstanding and nothing was too much trouble for him.

The coffee was great in the showroom, as was the chat

Just the overall customer care was great and couldn't do enough for me and that's a feeling I always get when I visit the center in Cardiff.

Able to answer all my questions Was knowledgeable about the vehicle I purchased

Edward was kept informed at each step of the process what was happening and all extras were provided to our satisfaction

The car was ready for me when they said it would be. It was valeted to a very high standard. The handover went very smoothly.

First class service from Edward Phillips at Sytner Cardiff

Every thing was done for me .

Great overall experience

I my say Jack Ward was excellent in every way at Synter Cardiff

Good responses to delays in delivering our first choice car.

My requirements for my new car were understood and delivered on in a very stress free approach.

Was a good experience, i find they are the best dealer to engage with over new cars. Honest and straightforward discussions.

Jack was excellent , knew all about the vehicle & was very informative at all times. He was very professional , happy & friendly .. a credit to Sytner Cardiff.

Very happy with the service we received.

I got the exact car and specification I wanted.

Yes went out of their way to find the car with the speck we wanted within 2 days of us agreeing on which model. Test drove Sunday picked car up Tuesday!

They have done everything in their power to get me a new vehicle.

Dealt with Richard over phone and email, everything ready at handover. Very good