Great service, clear explanation, plan to go forward. Excellent follow-up.

the last couple of services haven t been as thorough as before previously they would also send a video of the inspection of vehicle but this did not happen

No issues, no delays and my car back straight away, so can't ask for anymore.

I was not informed that the car was needed for more than a day and no courtesy car was available. No update was given despite being told that it would be finished by Saturday I didn't get my car back until the following Friday. Shocking service.

Great dealing with Sytner Cardiff and especially Ian Bratcher who went out of his way for us. Always returns calls and emails and always able to help us out.

Conor, the young man who handled my appointment was very proactive and ensured that I was kept informed on what was happening.

All staff were nice but the computer wasn't reset after tyre check as it came up on dashboard the following day so I had to have it reset.

Had the "while you wait" service, excellent communications and the duration of service was as promised. Car was well cleaned before return. Detailed post service report. Special mention to Ann Harry, who was friendly and professional.

A long standing fault has finally been resolved.( I hope )

Service took longer to complete then planned. Annoyed I had to chase and the. Wait until following day for completion. Not even as clean as would have expected on pick up

When picking car up technician had left without filling VHC form.This was emailed to me the following day.Didn't receive the video, which was ticked on the form.Then the brake fluid notification came on and had to take the car back again to reset.

Waited for my car to be done and felt very well looked after and comfortable

The service adviser I was dealing with was very understanding and helpful. Like I said above about the rest I would not recommend Bmw anymore.

Sytner service is excellent, have always received first class attendance.

Waited over 3 hours for what was meant to be a 10min job, only to find out the job was not done properly in the first place. Now have to wait another 2 weeks before it can be amended. At no point was I offered many compensation, which is a big shame.

The service I had ended up costing almost £100 more than I was lead to believe and took 45 mins longer than posted.

The last time I dealt with BMW the staff were extremely professional and nothing was too much for the member of staff I dealt with when my vehicle needed new brake pads. Disappointed when car needed mot as I was asked to pay in coffee/tv area.

My car was in for repairs and one of the staff was speeding as my blackbox detected the car doing 48mph in a 30mph Zone, after trying to solve the issue with insurance company Bmw were very slow to help me out and this kind of thing shouldn't happen

I have booked in the braking fluid service and the service was very good. The person dealing with my case was very kind and professional.

First class service provided . All on time , pleasure to deal with the staff there .

Returned car cleaner than it arrived, polite staff, fixed issue

After the job I had done the car is driving perfect

the lady who dealt with my service requirements was very helpful.

Ann Could not have been more helpful

everything you said you would do , you did!!!!!!

Car was booked in. Took too long.

its always a pleasure to deal with you

As above. Also, attention to detail and consideration of my needs.

See above . The only down- side is that I now have to part with the money !!!

My car was in for a recall, a big disadvantage to me yet they did not fix dashboard alarm so I have to wait another year before it will be fixed

You wasted my time and money and promises have not been kept.

I booked my car in for the fast service, 1.5 hours. The car was accepted at 9.15 but it wasn't returned until 11.45. The car keys were on the desk waiting at 11.30 but the assistant was talking on the phone about going on holiday .

Friendly and efficient

The service was excellent but have an ongoing concern of price for maintenance

They did everything I asked and kept me informed at all stages. I even got a free water.

Again the service advisor was first class

All work completed in the timescale that suited my day are the positives. I would of course put completely satisfied if it were not for spotting the small print for daily mileage limit on the loan car 150miles does not suit all business needs!

Always dealt with the same Cardiff dealership to for over twenty years even during change of dealer name

The matter I was concerned about, viz the engine cut out only working when the air conditioning is completely off, was not resolved despite this being the second attempt by BMW to do so. Apparently other X5's don't have this problem.

I was really short of time and Anne Harry went out of her way to help me. I was most grateful for the way that she dealt with the problem and got me back on the road within the time span.

Always have after sale service call from the company or emails ! Want to mention Imraan and Tia smele for giving great customer service

The service representative ( Connor Evans ) was punctual, knowledgeable, courteous and kept us up to date with status of our vehicle.

I had two new rear tyres after experiencing a puncture. Fitted quickly and car valeted all while I waited.

Danielle looked after me from start to finish Top girl

As above plus Sophie and the team in Cardiff were most helpful and obliging.

Alex was very professional and helpful in obtaining a large parts discount - this was very much appreciated

Ann was totally professional in the way she conducted herself in representing BMW.

Great professional and friendly staff

Very High cost for a tyre!

Ann on the service desk was fantastic, this is how customer service should be - first class!

The car was returned clean and tidy and everything was clearly explained what had been done to the car. Also all observations were clearly explained.

As above thanks to AnnMarie for sorting the courtesy car and Tia keeping me updated.

flexible in selecting the rights dates for the service and have a good knowledge of the car.

Polite and efficient staff. No delays.

Always friendly and helpful service. Particularly from Danielle service advisor but also Richard gardener in sales

Their was a caring approach at the garage in stark contrast to the poor emergency assistance

Despite my car just being out of warranty the work to find and correct the fault was undertaken at no charge. Though initially I was advised that I may need to pay in full or partially for the work

Although booking in the service was nice and straight forward and it was very nice to have free drinks on site, the overhaul waiting experience was dreadful. I was told that it would take a maximum of 90 mins and it took 3 hours.

Danielle, my service representative was fantastic and looked after me every step of the way - only negative was that the issue wasn't resolved on the first visit and required further investigation.

Vehicle was with BMW for most of the day even though it only required a software update to BMW connect . Vehicle was on site from 9am to 4pm which with morning traffic required a set off time of 8.15 . Not sure why this should have taken so long .

For the above reasons

Job done and on time!!!!

Should have had a video. Have not received anything.

Will give Connor 5* but reception 1* as they did not inform him I was waiting, waited 20 mins despite telling them I was in a hurry, also sales dept calling me the day before trying to sell me a new car, where is their 'know your customer' car is new

Again helpful polite staff

Great service and communication

Work completed on time, no disruption to my schedule.

Initial attitude of Service Representative blamed me the customer for Sytners communication problems

Service this was done in 1 1/2 hours I sat and waited with a cup of coffee and then a video was sent to me in my emails of the mechanic explaining what he had found during the service

read above. car collection facility unavailable. catalogue of misinformation and errors.no solution offered for sample paint other than try our body shop facility - manager to resolve hopefully? manager to ensure collection of car facility available

Please see previous comments about poor personal treatment.

The Technician Graig Walsh spoke to me about the problem I was experiencing and resolved the matter. I have had the very annoying 'rattle' coming from the steering column but it was not resolved by someone else at a previous visit or at Sytner Newpor

On time, efficient and sensible pricing - all good ????

Very good service

Excellent service plus videod personal report on my vehicle

As answer to question 1 and I was met on time, contacted when the car was ready offered a coffee or tea and provided with a loan car. Only down side is this was fourth time the car has been in to sort a window rattle so I hope it won't happen again.

Staff went out if their way to help.

The staff make the company. You have some fantastic staff there

Upgrade work was completed as promised.

A smooth and easy experience

Polite and professional.

All undertaken satisfactorily

5*

I'v had responsibility for purchasing 5x 750 saloons an Z8 and numerous other designs. For the most part, in the last 20 years your Services has been satisfactory with few complaints

Car was booked in for the wrong day (my fault). They still managed to service the car with no issues.

see earlier comments.

Wheel imbalance "cured" by the addition of 120g of counterweight! As I wasn't happy with the condition of the alloys (poorly refurbished) I had already booked the car into a specialist for refurb. On inspection all 4 wheels found to be buckled.

All calls were made by myself and no information was provided back to me when I asked for a call back

As above I thought the attitude was quite rude. I just dropped my keys off and left.

It would be 5 star but my MOT took longer than expected as other cars came before mine. I was told by staff that it would take longer (I stayed in the showroom).

Because it's true.

Happy with experience but always frustrated that car is requested early am, its needed for the day yet it never reaches the workshop for the initial examination until mid day

Everyone was very polite and courteous.

Service all fine. However far too many phone calls received following booking in of the car. Between myself and my husband we must have received over 10 telephone calls, why? Don't expect a call on unless problem with booking. Very annoying.

Only needed a part for my Mini, and order was quickly dealt with.

Same as above

Courteous staff. Car returned in very clean condition.

The work carried was good. See my previous comments

The work is carried out to a high standard

Alison your service advisor is brilliant

The aftersales team were all very professional and accommodating. The manager Rhodri was especially helpful. I am very happy with the service I received. The senior technician Oz was very knowledgeable, friendly and professional and sorted my car.

The lady who dealt with me at the service part was lovely to deal with and very helpful.

Efficacy. Great communication

Car was in for a service and MOT. I recieved paperwork for the MOT but nothing regarding the service carried out. Previously, ive recieved a video from a technician detailing work carried out and commenting on tire tread depth, etc. not this time

Job done on time on budget, as per arrangement.

connor was very polite and friendly, also with knowledge

Extremely helpful staff, good facilities whilst I waited for my car

I was treated with kindness and politeness. The timing and personal service was good.

Very polite and efficient.

Very pleasant staff - quick response to request for replacement tyre

The workshop found a leak in the gearbox which needed investigation. The options offered were to either pick up the car and then bring it back or leave the car with the dealer until they could find a slot to deal with the issue. Disappointing!

Run like a well oiled machine!

Everything from booking to arranging the pick up was completely hassle free and indeed very pleasant and professional

Went for MOT &"birthday" check which I had booked.Had to request the check again when I left the car as it wasn't noted on the record.Not done when I went to collect my car, so I had to wait for that to be completed. Greasy marks left on upholstery.

The service from Sytner Cardiff is the worst I have ever experienced from any dealership.

Car was booked in for a service when an MOT was requested leading to me being without a car for the day.

You did everything that we needed

There was a long delay picking up my car. Desk staff (not front receptionist) were plainly not busy and comparing websites on their phones in customer view.. They needed to be a little more prompt telling me the situation, impression was not good.

Faults have still not been resolved.

Kept informed of progress. Happy with service provided by BMW contact (Alison)

No courtesy car, which was requested online. I came to collect my car, which was blocked in by another service car and it took staff twenty five minutes to find the keys, delaying me for my next meeting.

The coffee machine ceased to operate

I was told to be at the dealer for 9:00am but I then had to wait until 9:10am when a person was available to deal with the paperwork. The 90 minute waiting time I was promised was nearly 2 hours. I also had to challenge the price I was charged.

Every time I visit BMW at Cardiff sytner they make me feel welcome and immediately offer refreshments which you don't always get at other establishments

Good service.

I've put this as a "5" because I don't want it to reflect badly on the person who I eventually ended up dealing with - Alison (who was excellent). However see my other comments for context.

Everything completed to my satisfaction

The car went in with a fault but then fixed only to notice a dent in the car that happened on site. I was not told about it and found it on the car as i picked it up. i raised the issue and took a week for clarity on nexts steps. it was then resolved

My query dealt with efficiently. Kept up to date, by Alison, throughout the whole process of getting my problem sorted.

As I have already stated, Ann Harry was the tops

I thought the waiting time was a little long, I waited nearly 2 hours !!

Very personable. Alison made sure I was completely satisfied before leaving.

Nobody on reception when we arrived, left waiting until Ann called someone. Directed to Dan who stayed on the phone while we stood there for 10 minutes. This is not what we are used to at Sytner. Again when collecting car Dan was too busy 4 us. Bad

When I arrived to pick up my car, I found the staff very tardy in dealing with me, and nobody seemed to know anything! The staff seemed to be more preoccupied dealing with an event being held at the dealership!

My car then broke down within 12 hours. I was 200 metres from the garage and the service manager refused to send anyone. A staff member arranged someone to look at the car and said it was a faulty starter motor. RAC repaired it on the spot - a wire

Service on the day was good, just completely let down by Calum running up to it, I had to make call after call to get this resolved and no one ever called me back.

Had 2 free recalls done, car was returned immaculate and a video walk round supplied and highlighted some problems! Great service!

Friendly staff that kept me informed

Booked a 90 minute block appointment, had to wait around 150 minutes for work to be completed.

Excellent service.

Ive no idea whether the underlying issue of no service being available over bak holiday weekend is a Sytner or BMW issue!Therefore its not possible to fully evaluate this point but from a customer service angle its hugely disappointing!!!

Shocking service. Waited around for over 2 hours for some Add Blue to be put into the car after being told it was a 10 minute job. Far too many staff fussing around getting coffees and newspapers all saying they were rushed off their feet.

Alison is doing her best to help but it appears that once it goes into the work shop no one cares

Asked for car ready early afternoon and it was

Friendly welcome and send off by staff and obvious knowledge

Hassle free. Taxi arranged to take us into Cardiff to do a bit of shopping while service being done A+++

Car was ready within timescale agreed Immaculate and service items explained to me I was contacted by my service advisor with the price prior to collecting my car

Always great service at Sytner cardiff. There was an error with the system and even though I had booked my car in online it wasn't on the days schedule. Anne sorted it quickly and got my car into the workshop with no issues at all.

After 3 visits the problem still exists

I've experienced nothing but prompt, courteous, friendly and helpful service from Richard Gardiner, who even came into work on his day off to complete handover - impressive! His knowledge of the X1, which we purchased, was first class.

Rich and Alex were fantastic, nothing is too much trouble.

The whole process was totally enjoyable. Everyone I dealt with was knowledgeable and honest. I am totally convinced by the quality not only of the car itself but of the quality of your customer service.

Sytner Cardiff had to be chased by me all the time, didn't reply to phone calls, didn't reply to messages or emails. Sytner have lost the personal touch it is all too automated and focussed on telling the customer how important positive feed back is!

Ed kept in touch throughout the process and made the whole thing stress free

I've owned 6 BMW's-I wish I'd kept the X8 for more than 7 months, but the battery kept failing. The BMW Chairman sent me a full purchase price REFUND-astounding!

Great service

There was an issue with the sat nav on the pickup day. The code from the usb stick wasn't being accepted by the vehicle. It took too much time to obtain a new code from bmw uk technical - over 1 week. Service could have supported Peter better.

Very well looked after

On time and as mentioned above excellent service while being kept up to date on all steps. Good communication.

Edward the sales executive was always at hand when we visited and he had an unbelievable knownledge of all the available bmw cars

Excellent service and communication. Ed talked me through the technology of the car before driving off

your salesman Craig Lima took time to speak to my wife and I, even when we went outside to look at a car, being disabled I was quite slow but was included in any conversation

Kept update and informed at all times very happy with all aspects of the sale and delivery

Ed Phillips the salesman was helpful from the start and gave us all the information we required then arranged a test drive; we were impressed with the car and placed an order At the delivery Ed spent time with us and went through every detail

Good attention, friendly service, never condescending or pushy

nothing special about it

Gadgets on car could have been explained in more detail

I was kept informed all along the process and questions answered honestly. I was made to feel at ease and let the salesman do the running.

My motabillity agent was excellent. Kept me up to date all through the process from start to finish

Edward organised everything and process was smooth.

Richard Gardiner was our new car salesman; very polite professional and friendly and a pleasure to deal with.

I was kept up to date at every stage of the process - Richard was always available and proactive with information related to the delivery. During the purchase Richard explained everything clearly and made the process enjoyable and stress free.

I felt total confidence in my sales executive. He answered all the questions I asked and was very clear with explaining the car that suited my requirements

Excellent service from Richard Gardiner, couldn't have been more helpful, informative or friendly.

Any customers experience is down to the sales man...walking into bmw Cardiff that day little did I know how comfortable I would of been made to feel and how welcome Tom Morgan was to myself and my wife and baby .

The car was damaged, but the sales manager dealt with it satisfactorily.

Even though the delivery date changed Richard gardener what extreamly helpful and updated me along the way

Fantastic customer care, well above expectations and new car ready to pick up within 1 week.

Within 10 days the car had to be returned for a brake light problem. This was handled very well by the salesman who sold me the vehicle.

Your salesman was very ,welcoming and very knowledgeable,this made for a very easy and not stressful time that , ordering a vehicle could have been .5star

Mark came up with a great deal from the start, got the car ordered and delivered in about 5 weeks.

Great service from the time I first walked into the show room as a speculative buyer to sting out in my new car