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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This is the 12th car I have brought off Mark James - outstanding salesperson for Sytner BMW Cardiff as is their assistant finance director Brett Mitchell

Service

Good service. Surprised to see the service indicator light up again the week after a major service (now for rear brake pads)

Service

Was a bit of a delay in booking the car in which took over 25 minutes to be seen and also no structure so someone who turned up 15 minutes after myself went before me

Service

The wait to collect my car was longer than I would have liked as my service representative was not at his desk. After almost 15 minutes I had to ask where he was as I was concerned that I was going to be late for a meeting.

Service

Great experience with Cardiff team

Service

Great customer service. Car cleaned after service. Always made to feel welcome.

Service

On collection my vehicle had been washed and valeted and all work completed in the agreed timeframe.

Service

shockin and lazy communications with no financial redress or compensation

Service

Valet was poor

Service

The service adviser, Ann Harry, made sure that everything ran smoothly.

Service

happy with the end result

Service

I was kept informed of the progress of the service and once again the staff were friendly and attentive

Service

Good service but quite expensive

Service

Excellent. Problems solved

Service

Very satisfied with the service aspects, but unhappy about Sytner sending the car out without checking that the Connected Drive computer updates had actually rectified the fault.

Service

Expecting me.Asked when I wanted the car back, rather than tell me when I can have it.Support after 5pm pickup.Taxi to work.Nice waiting area, free coffee.

Service

as above

Service

Everything was as advertised

Service

Car was not repaired on first visit.

Service

Very friendly representatives. Quick and easy service. Good reception area. Good use of video by technician to show underneath if car and state if brakes and tires.

Service

I was dealt with by Alison Williams. She kept me fully informed as to progress and my car was ready at the time she promised. I was very pleased with all aspects of her service. I would like these comments to be passed on to her with my thanks.

Service

The quality of work at Sytner was excellent as always. However this visit was organised through a BMW call centre initiative which promised a pre warranty expiry check but come the day this was not completed which caused disappointment.

Service

I’d arranged to leave the car all day, but there was no one at reception. After waiting a short while someone asked me to take a seat in the waiting area. I wanted to drop keys off and get to work, so wasn’t expecting to be kept hanging around.

Service

Friendly knowledgeable staff

Service

Friendly and helpful

Service

A stressful experience - after receiving a telephone call offering business, I was assured that the 'fast track' service of 90 minutes would be no longer than 90 minutes. It was not 90 minutes. I ended up being very late for my next appointment.

Service

The service person wasn’t aware that my car had a service package and wanted to charge for the first service

Service

Two things that stopped a 5 star score, my bonnet not closing on one side as much as I can see it’s been oiled it’s still not closing so I’m not happy that it hasn’t been resolved, and one top tip NEVER clean my car and do half a job, I have photos.

Service

The car wash was not up to the normal standard an the sight damage to the door trim.

Service

Everything happened as expected with very attentive people looking after me on the phone and at the showroom

Service

I reported a faut on the car (remote not recognised engine will not star ) two days later i have the same fault appearing.

Service

staff could not be more accomadating

Service

Good communication throughout and high quality work

Service

professional and welcoming

Service

Prompt service. Recognised by the person who had to deal with me. Comfortable waiting area.

Service

Service good as exepnsive warranty repair, but I had to pay for taxi part way onward amd complete on return to collect vehicle, although only around £15, I was out of pocket on a warranty repair.

Service

Could not fault the attentive and polite service

Service

MOT/service was done in a timely manor

Service

All the different aspects of the service were explained to me before they started.

Service

Excellent customer service. Work carried out in a timely manner.

Service

car was serviced cleaned and given back to me as expected

Service

Prompt, Helpful and Efficient.

Service

It took nearly 4 hours to change a tyre.

Service

Again the video they sent me said everything.

Service

Poor communication. In adequate attention to obvious detail in inspection process. Incorrect rebooting of OBC.

Service

Everything went smoothly and I was very pleased with the service.

Service

Job done satisfactorily

Service

The staff were efficient and the dealership was very comfortable and accommodating.

Service

As always, really good service and attention to detail.

Service

Very well organised and satisfied with the service given.

Service

Staff helpful, and car was clean on return.

Service

Not only was the repair carried out efficiently but on hand back my car had been valeted and looked immaculate

Service

Very happy but did discover pricing at Newport was cheaper than the Cardiff Branch and I reside very much central of both branches.

Service

Can't do enough to help in any way.

Service

Just a very pleasant experience

Service

We waited for our car to be repaired. Excellent and comfy sitting area, good refreshment facilities, clean toilet area. A very good welcome and friendly staff and we were kept updated on the progress of our car repair.

Service

As always the service team were brilliant. It was an easy process to book my service and MOT, and then time taken to process me in the morning was great, and the car was available at the time I asked for in the afternoon. Again a quick and painless e

Service

Parking was a bit chaotic

Service

An original confusion over the work required and being told this could be done on a Saturday, which I later found out it couldn’t. It was resolved, but it wasted a few weeks of waiting to get fault sorted. This was an issue with your booking centre.

Service

Always great service and care

Service

Can't thank Richard Gardiner of Cardiff Sytner Sales dept who was extremely helpful, prompt and informative at all times during the process.

Sales

The two individuals we had most dealings with, Jenna Sloman and Mark James, were both extremely knowledgeable about the models of vehicles we were considering. However, they also took real account of our personal needs and circumstances in guiding us

Sales

It felt like a special experience selecting and taking delivery of my new car. I’m completely satisfied with both the service and the car itself

Sales

I don’t think they could have done any more. Thank you.

Sales

Mark James provided a great customer experience. Friendly, helpful and patient in dealing with my purchase. Kept me up to date with my vehicle order and only took 2 months from order to handover with vehicle being built to own specifications.

Sales

exelant cervice

Sales

lovely specially mark james

Sales

car was on time and well prepared

Sales

Edward our sales person was excellent. Had a good knowledge of the vehicles and was really helpful in pointing us in the right direction.

Sales

Excellent pre and post sales service, good communications throughout

Sales

Staff very friendly and not pushy. I knew Dale McKenzie as he had sold me BMW's previously. He provided excellent service and advice.

Sales

The whole experience was very smooth ,hassle free

Sales

Positive experience at Sytner Cardiff. Very professional, knowledgeable and cordial sales manager, Alex Harris

Sales

highly professional team who looked after me answered all my questions and delivered a great car on time to spec

Sales

Overall the staff in the Cardiff centre were very helpful, mark James was very approachable always greeting you with a smile. Made us feel like a valued customer.

Sales

We were looked after from the minute that we walked through the door with a welcome and s coffee . We sat down with Ed in the Cardiff BMW showroom and he was informative and friendly explaining everything to us .

Sales

i found it very straight forward and easy to do