No issues

Great modern facilities with polite and helpful staff especially Ann Harry.

The service and work completed are to a very high standard.

Service at Sytner excellent. Even went to the trouble of finding me a meeting room to work in as Ann could see how busy I was on the laptop and phone. Perfect.

Everything handled well, good communication throughout, very convenient

The management of getting people in and out with the current covid issues was excellent.

Efficient customer service.

Very eager to help out considering I was driving over a hundred mile to have my service. Got my car in first thing as soon as I got there so service could be completed and I could drive back home.

Safe and quick

Excellent service and the lady I dealt with was professional, caring and very pleasant. COVID-19 regulations seemed to be adhered to very well

There service at Cardiff is always first class from the moment you get to the show room. The staff are great from reminder texts, the video health check, updates on completion time. The Covid precautions were also well handled.

It was a difficult technical issue. Had to go in 2 times. But recognition of the fault and steps to take led to a successful conclusion.

This was a safety recall.

I was completely satisfied with the service experience. Joshuah and the guys provided a remarkably efficient, safe, and friendly service and managed to fit my job in surprisingly soon at booking time.

They sorted out the problem quickly

The work was completed in 90 minutes and they notified me.

BMW make it so easy for the customer. Arrived, dropped keys and left. Received a phone call to tell me the car was ready, but was told, 'No rush we're here until 6pm'. Paid for the service over the phone so arrived, picked up keys and left.

Sytner were very good at keeping me informed about my service appointment and the staff looked after me well. Ann Harry, was particularly helpful and professional. The video of the mechanics carrying out the Vehicle health check was a nice touch.

I had a problem with the car your service department dealt with the problem very efficiently. I was kept in the loop at each stage, Isabel was very professional.

Just very satisfying

Every one is very helpful

Couldn't be improved

service contact very efficient and friendly

The service was quick and easy. Everyone was very friendly. Thank you.

Organised from start to finish seamlessly

Really helpful and friendly service

All good

Everything explained perfect

explained to me everything which was done for my car.

Ann Harry was a credit and carried out the experience with a warm approach and made sure all her promises were met.

I was able to book a service quickly even though my car had an outstanding recall and the dealer was happy to keep my car overnight because of personal commitments even though the work was completed on the day

Totally satisfied from the booking in stage to collecting the car.

Anne is always cheerful and helpful.

All I expected.

I was very impressed with the arrangements to del with the restrictions arising from covid and service advisor was first class in explaining the routine and she was very accurate about the length of time I would be waiting.

Professional

Continued high standards

Excellent service

Staff polite and professional

Well my car needed a little attention what I couldn't do they helped me with that

Ease of service considering current restrictions

I have always had my BMW serviced with Sytner Cardiff. Both me and my car have been looked after by the team at Sytner. They have always looked after me and have given the best service. I thank you all so much, its very much appreciated.

A very professional team and excellent customer experience.

It was fantastic to see how well the dealership is handling the current pandemic, and doing a fantastic job of it, the drop off and collection of the vehicles are smooth and efficient and the work was carried out quickly and reliably

As always, I am very happy with service received and always leave with a smile on my face knowing that all the work has been completed at the highest standard.

Sadly unable to clean the car but this was due to covid

My vehicle was collected and delivered back to me on the day and all was fine

Service was excellent. Alison on reception was very helpful.

Car was serviced well & also received video from technician on state of play with car

Connor looked after my reservation and was helpful, polite and knowledgeable. He is an asset to your company.

Always kept me updated. friendly.

Excellent customer service, detailed review of my vehicle, fully informed of the process, pre-call set up good, nice coffee and attentive service when at the garage. Good COVID precautions

The calls from Alison telling me exactly what to expect at the garage put my mind at rest She had a very friendly approachable attitude and went out of her way to make you feel like a valued customer

Everything was well-organised and personal service was excellent.

Good communication and customer service

Good service. During this time service process was handled very well. Both my wife and myself felt very safe waiting in the customer service area. Staff as always very helpful.

The staff are friendly and helpful. In these challenging times they are working hard to ensure that the level of service is maintained. They have put in place safety measures to make their customers feel as safe as possible.

All staff were pleasant and helpful during my visit.

Kept informed and felt comfortable there

Josh Thompson and the rest of the team at Sytner Cardiff handled the small repair to my X3 in a totally prefessional and friendly manner

Very happy with arrangements at reception and service provided by your customer agent.

Good phone manner when booking car. Liked the video showing condition of vehicle. Well timed call from service personnel explaining required work.

The video provided was a unique snapshot

Isabelle was very helpful

Efforts were made to make the experience better for us.

They did everything they could to keep me safe with a smile

Speedy service with no fuss.

I like my car's to be well looked after in someone else's hands

Looked after me well , while waiting for my car . Lovely coffee , friendly staff

Quick and easy to deal with

Great service at BMW

Excellent customer service, very pleasant service staff who kept me updated with an arrival video, I received numerous phone calls who were all very kind and caring.10/10. Wendy was the staff representative who looked after me, she is a credit to you

Alison was very professional and extremely helpful . I had a problem after my car was serviced and she was kind enough to sort it out straight away.

Polite, efficient, on time

Quality customer service

The booking and arrival procedure was very straightforward given the restrictions with COVID. The staff are very professional.

Well looked after and the work undertaken was excellent.

Fault rectifued free of charge under warranty

Helpful and professional people. Liked the video report on my car. Wonderful new premises, impressive service area.

I was well Informed throughout the day by Josh and received a great video from one of the servicing guys on my vehicle.

Fault was fixed in the expected time frame.

Everything arranged in advance, then efficient and stress free.

All COVID rules were adhered to and the work carried out to a high standard as always.

I am extremely satisfied due to the friendly and professional service received in addition to the regular updates received.

Professional, courteous staff, fantastic facilities, and the price charged was surprisingly reasonable.

Couldn't fault it from start to finish

Nothing to fault

every thing done on time at reasonable price

Treated very well while waiting

My car had a fault which was quite awkward to diagnose. Alison Williams and her team showed a lot of patience and the fault was completely diagnosed and rectified. I like thank all the team for putting my car back to a perfect condition.

The professional way Jessica in the Body Shop and Josh in the Service departments handled the jobs could not be faulted. I was kept informed on the progress and any questions were answered and explained reassuringly.

Absolutely fantastic from the minute I drove into the centre also a special mention to the ladies in reception and serving coffee/tea who where outstanding doing there job. A big thank you to Ann in the service who kept me up to date with the car.

Kept informed of progress

The person looking after my service I believe his name was James was great and communicated well

Let me work from a desk while waiting for car.

It was a very well organised process and the service was completed quickly and efficiently.

One phone call immediately answered, gave me time and date of the service, followed by text messages from Sytner to confirm. Also video link explaining instructions for visiting. Follow up phone call and video showing the car service being performed.

Work done as requested in a timely manner and to a top standard

Excellent service - the videos of the work done were very helpful

again prompt service kept updated as to progress with the vehicle Alison very helpful

the check in process was excellent and the same when i came back to collect the vehicle

As said the service is above and beyond what I expected wonderful

Very positive

Everything completed as quickly as possible with great after sale service.

Wendy kept me well informed at all times

Conner was very helpful would deal with him again and would recommend him to anyone first class member of your team

I have know the Cardiff dealership for many, many years. Whilst staff have come and gone over the years the quality of service has remained the same, including a successful goodwill claim on one occasion.

All done as expected

Made us feel welcome, everyone was friendly and very helpful under the circumstances

The sales person Edward Phillips was amazing he has a very personal touch and was supportive throughout.

Happy with the service

Excellent sales person and finance guy was very helpful and made the paperwork side very straight forward.

I received my new 4 series 420d coupe within a week. Fantastic

The salesman was very helpful and new his stuff

Extremely satisfied. Great customer care from the minute you walk in to the handover of your new car

Everything, from buying the vehicle to the handover has been great.

It was a breeze from start to finish.

Lovely premises and excellent staff

Mark James at Sytner Cardiff was most friendly and helpful, nothing was too much trouble explaining some of the new innovations on the BMW 118 m Sports Sport Hatch.

Ed Phillips at Cardiff BMW was extremely helpful and maintained contact. Excellent job.

Excellent service from Ed who despite the issues associated with lockdowns and COVID remained committed to meeting my needs and expectations and showed great customer service throughout my vehicle purchase journey.

Faultless really. Smooth and professional

Very very satisfied. As I said, all the staff I dealt with were very welcoming, personable and helpful. They also gave me what I considered to be a good part exchange price for my X3 and a good deal on my new 330e.

I was due to take possession of my new BMW vehicle at the end of March. Of course due to the pandemic a national lockdown ensued. During this unprecedented time Edward Phillips of Sytner Cardiff kept me fully informed and was extremely helpful.

I was kept up to date and had everything fully explained to me.

I am very pleased with the service I have received, I would like to say a big thank you to the highly professional & knowledgeable staff Martyn, Peter, Ann-Marie & Tom for making my dream car reality.

Appointments were easily managed.

Mr Mark James was extremely helpful and accommodating through out the whole process. When issues arose did his utmost to sort them as soon as he could

Very satisfied, everything seemed to go smoothly.

V Good experience