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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from start to finish.

Service

I have used Syntner in terms of sales and service, and find the staff and service to be first class and very customer focussed.

Service

See above comments. Quick enough to take your money extremely poor when it comes to after service.

Service

The case was ultimately resolved to a somewhat satisfactory level given the circumstances, however communication with service staff was limited and difficult to get hold of leaving me unaware of what was going on.

Service

Simple service undertaken with no hassle.

Service

See above answer generally good but feel not as good

Service

DID WHAT THEY SAID ON TIME.

Service

Great Service and customer care

Service

I was sent a video from Mr Alex Clode-Steer of underneath my car when I was told everything was fine with the exhaust. 4 days later the exhaust broke into 2 separate pieces while I was driving to work

Service

Faultless from start to finish.

Service

fast and efficient

Service

As I have said earlier a very professionally run dealership.

Service

Greeted with courtesy. The car was ready as promised and well- presented.

Service

Not helpful

Service

Work was carried out to a high standard as always.

Service

Long time for car to be repaired, asked for a final price on phone and was given an incorrect figure. I have a 550i and was given a mini as a courtesy car.

Service

Problem (a very small one) sorted out While u Wait at no charge (car only a few months old) and washed and valeted too

Service

Completely satisfied customer

Service

Self explanatory

Service

Nothing was too much trouble, great service.

Service

Good service and communication

Service

Dealt with personably and quickly. Good communication throughout

Service

All of the staff are extremely professional and treat me with respect.

Service

Very Pleasant and efficient staff to deliver the service without being over bearing

Service

Same reason as before, wasted an additional two hours waiting for the car

Service

As above - great personal service

Service

Could not have asked for more.

Service

The whole experience of MOT and full service was a dream from start to finish.

Service

Lack of courtesy car when my car was kept longer than expected, this caused me to take day off work to pick car up

Service

A week later the same fault this is 3 times now with the same issue costing me a 60 mile round trip I have email a picture of the fault to a member of your team Alison

Service

very efficient

Service

Finally after 5visits they seem to have cured the door seal issue

Service

Excellent start to finish

Service

Always treated well and the service completed promptly

Service

The receptionist was extremely helpful

Service

Reminder service due; booking car in was easy and another text reminder pre service; friendly and helpful reception and member of staff who dealt with my booking. All completed on time.

Service

As described above. The issue was fixed immediately, with no quibbles.

Service

All staff that we spoke to were very professional

Service

The time it took to do the work should have been 90 minutesIt took closer to 3 hours

Service

Really pleased with the whole experience from pre-purchase to after sales care

Service

Ryan did an excellent video of underneath my car - a feature I had not expected,

Service

Polite staff and professional.

Service

Adrian attended to problems excellently.

Service

Very satisfied with the dealer - less satisfied that it took 2-3 weeks to get the part I needed

Service

Warranty work carried out without fuss

Service

I didn’t like the sales assistant trying to sell me additional products that weren’t necessary

Service

Structured feedback with no pressure sales

Service

Really liked how the service was filmed

Service

Friendly service and booked in on time.

Service

The reflects the manner in which I was dealt with and treated by the staff which was very good, my only feedback will be for the staff there to avoid tech jargon, which could leave one confused but agreeing because that is the way it is?

Service

Plolite staff and pleasant waiting facilities

Service

The Service Agent who dealt with me was excellent.However, although the brake issue seemed to have been resolved for the first few days, this has since returned.

Service

Reception staff were very welcoming

Service

Overall we are very happy with Sytner BMW!

Service

I had go request transport into Cardiff city centre anx back which has always been offered in the past. The service record was just handed to me and not explained. The usual attentiveness from service representatives was lacking.

Service

Very accommodating to an immediate problem with my vehicle which they resolved that day.

Service

A highly professional team who really looked after me and, I am sure, my car, when in for service

Service

The idrive on my car crashed while an update was done to the software I live 50 miles away and a hire car was provided for me to get home , a driver was sent with my car the following day

Service

Efficient operation and friendly staff

Service

Technician reported uneven wear on the rear nearside tyre of my vehicle, which seemed excessive compared to the offside tyre. When questioned, the dealership could not give a comprehensive answer, just to say it could be down to tyre pressure?

Service

Service was completed satisfactorily but took longer than expected without explanation

Service

Dealing directly with the branch doing the work I get exactly the attention I want...........every time. SOOOO much better than a while ago when everyone talked AT you not TO you. NOW "perfect".

Service

Excellent Service Support

Service

Issues fixed, courtesy car supplied. Quick and efficient service.

Service

Had issue on car being returned which required a replacement head unitIt was working fine when taken to dealership, but could not access anything on return. Suspect software update or upload of service history to head unit has locked unit up.

Service

this time the problem i had with my speaker was found

Service

Great lady who was looking after me car done and ready on time.

Service

Have to go back for a further 5 hour appointment, which could have been avoided with sufficient information form BMW> ( see above)

Service

Again, very professional service and excellent communication.

Service

The work was carried out on time ,the courtesy car was very satisfactory

Service

Has to wait a lot longer than expected. They did apologize. Car wasn't properly cleaned afterwards.

Service

I was disappointed that I had to go to another garage to have the small pin removed from a tyre. It did not cost me a penny and they were most efficient and quick. BMW seems only keen on making 'big bucks' by selling new tyres to customers.

Service

Brilliant service

Service

the repair work wasn't completed correctly first time

Service

Good after sales service

Service

Kept regulary informed of progress

Service

Alison Williams was very informative, polite and knowledgeable. Nothing was too much for Alison, she is a credit to your service department

Service

Cleaned the car for me mot’d and serviced no hassle no nonsense.

Service

This is the 12th car I have brought off Mark James - outstanding salesperson for Sytner BMW Cardiff as is their assistant finance director Brett Mitchell

Service

Good service. Surprised to see the service indicator light up again the week after a major service (now for rear brake pads)

Service

The wait to collect my car was longer than I would have liked as my service representative was not at his desk. After almost 15 minutes I had to ask where he was as I was concerned that I was going to be late for a meeting.

Service

Great experience with Cardiff team

Service

Was a bit of a delay in booking the car in which took over 25 minutes to be seen and also no structure so someone who turned up 15 minutes after myself went before me

Service

Great customer service. Car cleaned after service. Always made to feel welcome.

Service

On collection my vehicle had been washed and valeted and all work completed in the agreed timeframe.

Service

Valet was poor

Service

The service adviser, Ann Harry, made sure that everything ran smoothly.

Service

I got the car i wanted at a good price

Sales

Always well informed

Sales

Kept us informed at all times

Sales

9 out of 10 for responding to phone calls and emails.

Sales

Again the service I received from Mark.

Sales

As stated in No1

Sales

My car was perfectly clean and well presented in the showroom plus the staff made me feel so special on the day

Sales

Can't fault the service received.

Sales

Mr Mark James left no stone unturned!

Sales

Knowledgeable staff, easily understood. Delivery on time.

Sales

only 1 fault - every other new vehicle we have purchased over the years have always has a bouquet of flowers given as a small gift but not BMW.

Sales

Because it went smoothly

Sales

Informative

Sales

Salesman Edward Phillips was excellent

Sales

Its why we keep coming back.

Sales

From the time u walk in u fell at easy and no prusure

Sales

Sales staff were very courteous and helpful when dealing with myself during purchase of car.I have marked down to very satisfied because when I took delivery of the car, I felt that the preparation of the car was not up to 'showroom standards'.

Sales

Sales team were good in the sale and delivery or the car

Sales

I did place a request on the website for a test drive but got no response. However, I then got contacted about how it had gone. By then, we had been in to the Cardiff garage and placed an order

Sales

All about the people. Richard was superb, I know I can be hard work, but nothing was too much trouble! Didn't have to wait at any point. Maria was so friendly and chatty, Jenna great with finances.

Sales

Richard the sales person helped me reach a deal that met my requirements. This was achieved promptly and with ease.

Sales

Great experience well looked after, no pressure selling

Sales

Sytner BMW Cardiff is an outstanding dealership - cannot speak highly enough of them

Sales

completely happy apart from having to return two days later as the nav passcode was not available. therefore couldn't use all functions for a couple of days

Sales

The tyre pressure had not been checked. I had to visit the garage and organise myself. Richard Gardiner was excellent throughout and talked me through what I had to do. The showroom was an excellent experience.

Sales

Can't thank Richard Gardiner of Cardiff Sytner Sales dept who was extremely helpful, prompt and informative at all times during the process.

Sales

The two individuals we had most dealings with, Jenna Sloman and Mark James, were both extremely knowledgeable about the models of vehicles we were considering. However, they also took real account of our personal needs and circumstances in guiding us