This is the 12th car I have brought off Mark James - outstanding salesperson for Sytner BMW Cardiff as is their assistant finance director Brett Mitchell
Good service. Surprised to see the service indicator light up again the week after a major service (now for rear brake pads)
Was a bit of a delay in booking the car in which took over 25 minutes to be seen and also no structure so someone who turned up 15 minutes after myself went before me
The wait to collect my car was longer than I would have liked as my service representative was not at his desk. After almost 15 minutes I had to ask where he was as I was concerned that I was going to be late for a meeting.
Great experience with Cardiff team
Great customer service. Car cleaned after service. Always made to feel welcome.
On collection my vehicle had been washed and valeted and all work completed in the agreed timeframe.
shockin and lazy communications with no financial redress or compensation
The service adviser, Ann Harry, made sure that everything ran smoothly.
happy with the end result
I was kept informed of the progress of the service and once again the staff were friendly and attentive
Good service but quite expensive
Excellent. Problems solved
Very satisfied with the service aspects, but unhappy about Sytner sending the car out without checking that the Connected Drive computer updates had actually rectified the fault.
Expecting me.Asked when I wanted the car back, rather than tell me when I can have it.Support after 5pm pickup.Taxi to work.Nice waiting area, free coffee.
Everything was as advertised
Car was not repaired on first visit.
Very friendly representatives. Quick and easy service. Good reception area. Good use of video by technician to show underneath if car and state if brakes and tires.
I was dealt with by Alison Williams. She kept me fully informed as to progress and my car was ready at the time she promised. I was very pleased with all aspects of her service. I would like these comments to be passed on to her with my thanks.
The quality of work at Sytner was excellent as always. However this visit was organised through a BMW call centre initiative which promised a pre warranty expiry check but come the day this was not completed which caused disappointment.
Id arranged to leave the car all day, but there was no one at reception. After waiting a short while someone asked me to take a seat in the waiting area. I wanted to drop keys off and get to work, so wasnt expecting to be kept hanging around.
Friendly knowledgeable staff
A stressful experience - after receiving a telephone call offering business, I was assured that the 'fast track' service of 90 minutes would be no longer than 90 minutes. It was not 90 minutes. I ended up being very late for my next appointment.
The service person wasnt aware that my car had a service package and wanted to charge for the first service
Two things that stopped a 5 star score, my bonnet not closing on one side as much as I can see its been oiled its still not closing so Im not happy that it hasnt been resolved, and one top tip NEVER clean my car and do half a job, I have photos.
The car wash was not up to the normal standard an the sight damage to the door trim.
Everything happened as expected with very attentive people looking after me on the phone and at the showroom
I reported a faut on the car (remote not recognised engine will not star ) two days later i have the same fault appearing.
staff could not be more accomadating
Good communication throughout and high quality work
professional and welcoming
Prompt service. Recognised by the person who had to deal with me. Comfortable waiting area.
Service good as exepnsive warranty repair, but I had to pay for taxi part way onward amd complete on return to collect vehicle, although only around £15, I was out of pocket on a warranty repair.
Could not fault the attentive and polite service
MOT/service was done in a timely manor
All the different aspects of the service were explained to me before they started.
Excellent customer service. Work carried out in a timely manner.
car was serviced cleaned and given back to me as expected
Prompt, Helpful and Efficient.
It took nearly 4 hours to change a tyre.
Again the video they sent me said everything.
Poor communication. In adequate attention to obvious detail in inspection process. Incorrect rebooting of OBC.
Everything went smoothly and I was very pleased with the service.
The staff were efficient and the dealership was very comfortable and accommodating.
As always, really good service and attention to detail.
Very well organised and satisfied with the service given.
Staff helpful, and car was clean on return.
Not only was the repair carried out efficiently but on hand back my car had been valeted and looked immaculate
Very happy but did discover pricing at Newport was cheaper than the Cardiff Branch and I reside very much central of both branches.
Can't do enough to help in any way.
Just a very pleasant experience
We waited for our car to be repaired. Excellent and comfy sitting area, good refreshment facilities, clean toilet area. A very good welcome and friendly staff and we were kept updated on the progress of our car repair.
As always the service team were brilliant. It was an easy process to book my service and MOT, and then time taken to process me in the morning was great, and the car was available at the time I asked for in the afternoon. Again a quick and painless e
Parking was a bit chaotic
An original confusion over the work required and being told this could be done on a Saturday, which I later found out it couldnt. It was resolved, but it wasted a few weeks of waiting to get fault sorted. This was an issue with your booking centre.
Always great service and care
Can't thank Richard Gardiner of Cardiff Sytner Sales dept who was extremely helpful, prompt and informative at all times during the process.
The two individuals we had most dealings with, Jenna Sloman and Mark James, were both extremely knowledgeable about the models of vehicles we were considering. However, they also took real account of our personal needs and circumstances in guiding us
It felt like a special experience selecting and taking delivery of my new car. Im completely satisfied with both the service and the car itself
I dont think they could have done any more. Thank you.
Mark James provided a great customer experience. Friendly, helpful and patient in dealing with my purchase. Kept me up to date with my vehicle order and only took 2 months from order to handover with vehicle being built to own specifications.
lovely specially mark james
car was on time and well prepared
Edward our sales person was excellent. Had a good knowledge of the vehicles and was really helpful in pointing us in the right direction.
Excellent pre and post sales service, good communications throughout
Staff very friendly and not pushy. I knew Dale McKenzie as he had sold me BMW's previously. He provided excellent service and advice.
The whole experience was very smooth ,hassle free
Positive experience at Sytner Cardiff. Very professional, knowledgeable and cordial sales manager, Alex Harris
highly professional team who looked after me answered all my questions and delivered a great car on time to spec
Overall the staff in the Cardiff centre were very helpful, mark James was very approachable always greeting you with a smile. Made us feel like a valued customer.
We were looked after from the minute that we walked through the door with a welcome and s coffee . We sat down with Ed in the Cardiff BMW showroom and he was informative and friendly explaining everything to us .
i found it very straight forward and easy to do
Sytner Cardiff
Caerdydd
