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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Howard Lewis

Used Car Sales Manager

Rhodri Phillips

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Corporate Sales Manager

Neil Jones

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Whilst the service was generally good the level of communication was less so. We were not really informed of the length of time the works would take to complete had you done so we may have made alternative arrangements.

Service

The staff at Sytner Cardiff were very polite and helpful when I dropped the car off for its first oil service and the car was ready to be collected later that day after a call to let me know it was ready. The car had a courtesy wash and vacuum.

Service

Efficient friendly service

Service

User friendly booking system; friendly staff; giving a replacement car while my car was recalled; clear and precise reporting video clip and the car returned after washing.

Service

First appointment for "birthday" check was abandoned as there was no courtesy car available when my car needed to be kept at dealership for 24 hours to fix faulty iDrive system. The issue was resolved however with some inconvenience to me.

Service

Very pleased with the valet and pleased the car passed the MOT. Disappointed that the service indicator information had not been reset which required a return visit to Sytner.

Service

Down to the excellent service of Ann Harry. As above , plus can I also mention how when another issue arose I was taken personally by Ann to see car and quality taxi arranged for home free of charge.

Service

Everything went to plan apart from a minor mix up at the booking stage concerning a courtesy car

Service

Very efficient.

Service

Timing of leaving car and final collection went smoothly and much appreciated car wash before collection.

Service

Ann is excellent as a service advisor and I am very happy with her service and the work carried out too.

Service

Waited 6 hours for an MOT

Service

on my MOT, I also booked for an update of the satnav software before the warranty run out on 31st March. They refused to do this as they said the update should have been done before the end of Jan. When I bought the car I was told end of Warranty

Service

After some initial confusion over the repair to my car, the repair was carried out expeditiously. All thanks to Sophie Gibbson , the service adviser.

Service

I was given an initial appointment of 5pm only to be told when I arrived at the garage that my service had been cancelled and I needed to re-arrange.

Service

Calls weren't returned and messages left weren't passed on Inwas told.

Service

My end of warranty check did not pick up corrosion on my alloy wheels.

Service

you are always treated as a valued customer.

Service

Very professional.

Service

I booked my car in for an end of warranty service and MOT but only the MOT was completed. It was too early for the eow service, I would've preferred to have been told this up front so both could be rescheduled

Service

It's a personalised experience from start to finish.The initial phone call to suggest a free check on the car-the reminder phone call-the prompt call to meet Ann the service adviser.The video & commentary as the car was checked & clean car to finish

Service

I had to ring three times to get an update on the condition of my vehicle. On two occasions i was promised a call back but none was forthcoming.

Service

Pricey but reliable.

Service

not happy did not fill in paper work cut me off on phone simon mullins did not phone me back

Service

I've always been completely satisfied when my service request is dealt by Ann.

Service

Tyre technician Karl provided much more help than I was expecting.

Service

Everyone very helpful and car was serviced promptly and on time

Service

Kept waiting and not happy about the MOT situation as stated above.

Service

Very busy there but otherwise great. site is too small and I know they are moving

Service

Because the day went smoothly and job was finished when I needed it.

Service

Very efficient start to finish - good customer service.

Service

Still waiting for a phone call

Service

poor telephone manner, no sense of urgency, inefficient service desk

Service

I have today submitted a letter of compliant to BMW Customer Service on this matter

Service

My car is still suffering with the same faults as when I brought it in.

Service

as above!

Service

Had to wait to collect

Service

My car was expected to be returned between 4 and 5. I attended the dealership and made myself known at about 5.10. I did not receive any acknowledgement or update either personally or by text prior to my car being returned a significant time later.

Service

I made a complaint that took several months and many many phone calls and emails to sort out

Service

Booked in car for a MOT at 11.30. Originally advised I could wait. Went to Cardiff for coffee. Whilst there phoned and advised they had no technicians to do it and could I leave the car overnight. Got car back 3 days later

Service

The customer service representative at Cardiff was courteous and efficient but it did take two days to resolve the issue which resulted in our having to make an additional 90 mile round trip to collect our vehicle.

Service

Spot on all the way through

Service

As above: Robin and colleagues went out of their way to help my son, who is at uni in Cardiff. Very prompt and efficient in liaising with him and me. Warranty repair carried out, car returned to son, and missing tow hook cover replaced. Excellent!

Service

All went smoothly

Service

Everything was completed to time. Car returned washed and hoovered.

Service

Brilliant from start to finish.

Service

Was going to Bath for the service as much cheaper. Had it booked in but had to cancel. Confusion over some extra visual checks i wanted done. Thought they would be on the video but no. Engine cover was loose. 2 of the 4 push fit clip things loose.

Service

very well pleased with the out come of the service at sytner cardiff

Service

my car was left there for a week then it was taken off site for parking as i was on holiday when i collected it that day it was raining the next day it was dry and i noticed a huge deep scratch above the front wheel arch .

Service

We were told the "Re call" would take 5 hours plus normal service 90minutes.. How was it done in 2 hours?

Service

Quoted a price for service in phone at booking. Price increased significantly at check-in without explanation. Staff at dealership had little knowledge. Car returned dirtier than when I arrived. Took 40 mins forcstaff to even find my car on pick up.

Service

Good service

Service

Very good customer service received.

Service

Received excellent customer service from Anne Harry and also the fact that the work was completed on the vehicle in the time scale that was promised.

Service

Everything was complete more than satisfactory and the staff were extremely helpful.

Service

My car was serviced recently without problems in a quick early morning process which enabled me to get to wark with minimum loss of time.

Service

Work was done to a high standard, I would of given a better score if there was a courtesy car available, however I was told if I wanted one I'd have to wait until may to book my car in, which was no good to me because the breaks needed replacing

Service

Issue was not picked up in pre warranty check, and most likely caused as a result of the oil change service completed by yourselves. Worried that if I hadn't have gone else where for the MOT if it would have been picked up at all.

Service

Car was booked in for replacement disc pads on front wheels. On completion of the work and when collecting the car it failed to start. Car had to be left at dealership for nearly one week. No communication during the period.

Service

Great customer service - no complaints

Service

Simple process, uncomplicated and fully satisfied

Service

Very satisfied. As an owner interested in maintenance I would have liked the mechanic or service manager to have gone through the post-service paperwork with me. It was done through the reception desk who can only pass on what is written down.

Service

I booked in for a aftercare and service over the telephone via head office to be told on arrival afterchevk care couldn't be completed When I bought the car I was advised that they would pay for 4 people golf at Celtic manor for this not to happen

Service

I gave an alternative number to be contacted on when the car was ready, but you still called the incorrect one. I had to call the centre to find out if my car was ready. Also see question 3 comments.

Service

The car wasn't valeted or even washed. They just changed some filters. Then when I picked it up they couldn't find it. We walked around both car parks for 10 minutes pressing the alarm button trying to find it. It was parked off site.

Service

I was told to wait in service reception but the person forgot about me so I had to experience a longer wait than was necessary

Service

Other than help given by one of your service agents (Simon I think), my review would have been completely dissatisfied. - MOT and recall not completed in 1 day and not kept informed - multiple calls made with no ring back (other than Simon).

Service

Everything was undertaken efficiently and the car returned to me with a detail of the work undertaken. The car was cleaned inside and out too!

Service

Oil drain inspection cap was nt done up which required squeezing under car to reposition it!

Service

good service.

Service

Service completed promptly.

Service

I had to contact them to find out what was happening on both occasions.

Service

I was told during sale the gap payment was free as a weekend special, upon signing the contract a couple days later the BMW finance guy told me I'd have to pay £500 for it, then said he'd do me a special for £300.

Service

Lies, un prepaired to hold their hands up and admit Fault. Unprepaired to offer good will and when they so say do its masked and costs to have. Woeful

Service

Nothing to find fault with

Service

We recently had to complain to the manager at Sytner Cardiff because there was very poor communication about a service and MOT test in late February.

Service

My service and recall were dealt with very quickly and efficiently

Service

My M140i Shadow Edition is my pride and joy. I think it is fantastic. However I brought it in as I was unsure of a "clonking" noise from the brakes (which turned out to be nothing more than the floating callipers) and a software update.

Service

For me the whole thing is about convenience and ease of organising - the staff at Cardiff Sytner are very good at making this happen.

Service

Staff were courteous, polite and nice people to talk to .

Service

After making complaint and still on going. Service Manager sorting out. But still pending.

Service

Simply because there was nothing to compain about.

Service

Car was in far longer then I was previously told which caused massive incoviences for myself. Even though the car was in for this amount of time a fault that I specified wasn't even addressed and no apparent improvements are noticeable.

Service

Speedy service very helpful Greta updates given to me

Service

1.delivered the car back to me with one of the 4 wheels loose. 2. Had forgotten to repair a fault I had mentioned upon my arrival and made me bring the car back to repair. 3. Bumped my car and had to leave it with them for a week to repair.

Service

They helped me find my dream car

Service

Alwa6s waiting overtime for service and Mots. Average waiting time for a service 3.5 hours. Mot all day. Lexus and Voltwagon garages much better turnaround times.

Service

Clean car and video of service

Service

To slow doing service

Service

Very efficient, very helpful with the (so far) routine requirements of caring for my car. I hope it will continue as and when I encounter a problem.

Service

[see earlier comments - this follows directly] wrote the Requirement and Specification behind the software system - totally ignoring the functionality NEEDED to give the level of service CUSTOMERS expect. AND..same issue caused problems at checkout..

Service

On collection car was covered in bird droppings when we eventually found it. Appeared to be the only people who didn't get their car handed over outside. Attitude appeared to be that we had not paid for the rapair, considering it was an on going issu

Service

Staff helpful and service drop off and pick easy

Service

Staff where great

Service

Level of service was good, staff efficient, work carried out to time, communication with me excellent

Service

Oliver Gould was very helpful and knowledgeable.

Service

Excellently cared for in all aspects by the service adviser, though wifi didn't work and the customer area was cold.

Service

i did not think service advisors were suitably qualified

Service

Very friendly and efficient service.

Service

No call back. I specifically requested contact due to damage to the vehicle on my last visit (when I also didn't have any follow up contact)

Service

Good customer service. Phoned me beforehand

Service

Easy booking process, great location

Service

I was kept waiting longer than BMW estimated. I was told that things were busy but I don't think I should have been booked in if BMW couldn't service my car within the time estimate I was given over the phone. Still, the service was fine

Service

I took the car in, got a call a few hours later to say it was finished and I picked the car back up again. No fuss at all.

Service

It has taken Styner Cardiff 2 weeks and counting to undertake a simple insurance repair. Service has been appalling.

Service

Ann Henry was very good in dealing with the service to my car and the various questions I had.

Service

Customer service agent was very pleasant and resolved all our issues

Service

Engaging and rigorous person booked my car in politely and treated me like a human. This is a massive step up from my previous experience (with a different member of staff).

Service

I booked a fast track oil service which was timed for 90 minutes; it took over two hours. I would not have minded except the waiting area was absolutely freezing with no heating in the area apart from two oil filled radiators - pretty useless.

Service

Left waiting a long time for our allocated member of staff while they were seeing to other customers in all visits. Do not think allocating specific staff to each customer offers most streamlined effective customer service.

Service

Wait to collect my car . Battery must have been disconnected at some point as clock was wrong - wasn't notified .

Service

The staff are so efficient, pleasant to talk to, helpful in every way. My only wish is that the location is different so that leaving the site would be less difficult.

Service

Well organised Good communication and quity service

Service

clean comfortable surroundings, polite and helpful staff. Parking can be problematic

Service

Very good customer care and efficient servicing

Service

Late being attended to.

Service

Anne Harry is a p,erasure to deal with and always looks after me well.

Service

Feedback. Answered queries to me satisfaction

Service

Having a full service package I would expect a full valet for a full Service.

Service

The service is very expensive, and to rub salt in the wound I was charged £2 for a screenwash top-up on a £400 service. I would have thought a minor item like this would be rolled in with the overall price, it was like Sytner were after every penny

Service

Excellent

Service

The service was good but not on time keeping

Service

Only issue was the cleaning of my car, It was dirty when I dropped it off when I picked it up it had been cleaned but with dirty patches on the doors, front bumper and back bumper as if missed by the sponge. Shame really as other services were great.

Service

Service com-leted while I waited in 1.5 hours.

Service

I was able to speak to the tyre technician on my first call and an appointment was offered to me immediately. In effect the work was completed within 48hrs.

Service

It is a total nightmare to book your car in quickly with a replacement car. I had a coolant issue with my car last month. I was told by Sytner that I would not be able to book the car in and get a replacement until March. Unacceptable

Service

Ann, the service coordinator knew exactly what was happening and kept me updated at all points of the service interval

Service

A add on feature ordered was missed out on the car.

Sales

Richard, our salesman, continues to give excellent customer service and is why we returned to Cardiff Synter

Sales

I was kept informed throughout the process and received friendly and efficient hand over.

Sales

Patient, intelligent service by staff with a comprehensive product knowledge.

Sales

Very satisfied

Sales

Of the way the salesman man treated me

Sales

The salesman Mark James was exceptional

Sales

Excellent service

Sales

All went very well.

Sales

I've been dealing with Alex & more recently Richard for many years. I've always been very well treated by both.

Sales

Very satisfied

Sales

Very professional

Sales

The whole experience was excellent from arrival to choosing our car to collection. Mr Richard Gardiner was the sales man and he couldn't have been more helpful and professional in dealing with us.

Sales

Every detailed covered and thought of

Sales

Pretty straight forward and no delays

Sales

However it was very cold in side the store there was some issue with the heating

Sales

Welcomed yet again by all at Cardiff.. Richard and the team were excellent in their management and dealing with questions and completion of the new x5

Sales

There was confusion over delivery date but apart from that no issues

Sales

Nothing too much trouble.

Sales

As above My only gripe would be that Synter Cardiff do not allow customers a goodwill gift on purchasing a new vehicle. I feel that it was a thoughtful gesture and it appears very greedy not to. My 3 young grandchildren would have loved a BMW bear

Sales

Mark came in on his day off which was very kind. He answered all questions and gave a detailed demonstration of the car

Sales

Ed did a fantastic job keeping me informed thought out the whole process.

Sales

it was a great experience. The sales people were very helpful

Sales

Customer service at Sytner Cardiff was excellent - Tom Morgan was our contact and he did a wonderful job of keeping us informed at all stages. We are very happy with our experience.

Sales

Excellent service from Ed Phillips

Sales

The sales executive gave excellent service every step of the way.

Sales

Superb all round service levels thank you.

Sales

Damage to the car when picked up. Also not convinced the autoglym product has been applied

Sales

I would not have purchased the car otherwise

Sales

Polite and easy to deal with. All members of staff were helpful.

Sales

All to date with no issues and no surprises.

Sales

Process was easy from start to finish

Sales

All advice was helpful and constructive

Sales

Sales person knew every detail of the car being purchased and had an excellent friendly manner.

Sales

Smooth handover of part exchange car and taking over new one. Richard Gardiner was very helpful as the sales executive

Sales

Again, sales executive Dale went above and beyond at each stage of process making it an enjoyable process.

Sales

Everything was as I expected having bought all my Cars from Sytner or the Companies they took over.

Sales

Apart from a few small issues at pick up and the initial wait when I went to inquire about the vehicle and the lack of forthcoming of what they add the total package and the price each item is. They were very good