Excellent service from start to finish.
I have used Syntner in terms of sales and service, and find the staff and service to be first class and very customer focussed.
See above comments. Quick enough to take your money extremely poor when it comes to after service.
The case was ultimately resolved to a somewhat satisfactory level given the circumstances, however communication with service staff was limited and difficult to get hold of leaving me unaware of what was going on.
Simple service undertaken with no hassle.
See above answer generally good but feel not as good
DID WHAT THEY SAID ON TIME.
Great Service and customer care
I was sent a video from Mr Alex Clode-Steer of underneath my car when I was told everything was fine with the exhaust. 4 days later the exhaust broke into 2 separate pieces while I was driving to work
Faultless from start to finish.
As I have said earlier a very professionally run dealership.
Greeted with courtesy. The car was ready as promised and well- presented.
Work was carried out to a high standard as always.
Long time for car to be repaired, asked for a final price on phone and was given an incorrect figure. I have a 550i and was given a mini as a courtesy car.
Problem (a very small one) sorted out While u Wait at no charge (car only a few months old) and washed and valeted too
Completely satisfied customer
Nothing was too much trouble, great service.
Good service and communication
Dealt with personably and quickly. Good communication throughout
All of the staff are extremely professional and treat me with respect.
Very Pleasant and efficient staff to deliver the service without being over bearing
Same reason as before, wasted an additional two hours waiting for the car
As above - great personal service
Could not have asked for more.
The whole experience of MOT and full service was a dream from start to finish.
Lack of courtesy car when my car was kept longer than expected, this caused me to take day off work to pick car up
A week later the same fault this is 3 times now with the same issue costing me a 60 mile round trip I have email a picture of the fault to a member of your team Alison
Finally after 5visits they seem to have cured the door seal issue
Excellent start to finish
Always treated well and the service completed promptly
The receptionist was extremely helpful
Reminder service due; booking car in was easy and another text reminder pre service; friendly and helpful reception and member of staff who dealt with my booking. All completed on time.
As described above. The issue was fixed immediately, with no quibbles.
All staff that we spoke to were very professional
The time it took to do the work should have been 90 minutesIt took closer to 3 hours
Really pleased with the whole experience from pre-purchase to after sales care
Ryan did an excellent video of underneath my car - a feature I had not expected,
Polite staff and professional.
Adrian attended to problems excellently.
Very satisfied with the dealer - less satisfied that it took 2-3 weeks to get the part I needed
Warranty work carried out without fuss
I didnt like the sales assistant trying to sell me additional products that werent necessary
Structured feedback with no pressure sales
Really liked how the service was filmed
Friendly service and booked in on time.
The reflects the manner in which I was dealt with and treated by the staff which was very good, my only feedback will be for the staff there to avoid tech jargon, which could leave one confused but agreeing because that is the way it is?
Plolite staff and pleasant waiting facilities
The Service Agent who dealt with me was excellent.However, although the brake issue seemed to have been resolved for the first few days, this has since returned.
Reception staff were very welcoming
Overall we are very happy with Sytner BMW!
I had go request transport into Cardiff city centre anx back which has always been offered in the past. The service record was just handed to me and not explained. The usual attentiveness from service representatives was lacking.
Very accommodating to an immediate problem with my vehicle which they resolved that day.
A highly professional team who really looked after me and, I am sure, my car, when in for service
The idrive on my car crashed while an update was done to the software I live 50 miles away and a hire car was provided for me to get home , a driver was sent with my car the following day
Efficient operation and friendly staff
Technician reported uneven wear on the rear nearside tyre of my vehicle, which seemed excessive compared to the offside tyre. When questioned, the dealership could not give a comprehensive answer, just to say it could be down to tyre pressure?
Service was completed satisfactorily but took longer than expected without explanation
Dealing directly with the branch doing the work I get exactly the attention I want...........every time. SOOOO much better than a while ago when everyone talked AT you not TO you. NOW "perfect".
Excellent Service Support
Issues fixed, courtesy car supplied. Quick and efficient service.
Had issue on car being returned which required a replacement head unitIt was working fine when taken to dealership, but could not access anything on return. Suspect software update or upload of service history to head unit has locked unit up.
this time the problem i had with my speaker was found
Great lady who was looking after me car done and ready on time.
Have to go back for a further 5 hour appointment, which could have been avoided with sufficient information form BMW> ( see above)
Again, very professional service and excellent communication.
The work was carried out on time ,the courtesy car was very satisfactory
Has to wait a lot longer than expected. They did apologize. Car wasn't properly cleaned afterwards.
I was disappointed that I had to go to another garage to have the small pin removed from a tyre. It did not cost me a penny and they were most efficient and quick. BMW seems only keen on making 'big bucks' by selling new tyres to customers.
the repair work wasn't completed correctly first time
Kept regulary informed of progress
Alison Williams was very informative, polite and knowledgeable. Nothing was too much for Alison, she is a credit to your service department
Cleaned the car for me motd and serviced no hassle no nonsense.
This is the 12th car I have brought off Mark James - outstanding salesperson for Sytner BMW Cardiff as is their assistant finance director Brett Mitchell
Good service. Surprised to see the service indicator light up again the week after a major service (now for rear brake pads)
The wait to collect my car was longer than I would have liked as my service representative was not at his desk. After almost 15 minutes I had to ask where he was as I was concerned that I was going to be late for a meeting.
Great experience with Cardiff team
Was a bit of a delay in booking the car in which took over 25 minutes to be seen and also no structure so someone who turned up 15 minutes after myself went before me
Great customer service. Car cleaned after service. Always made to feel welcome.
On collection my vehicle had been washed and valeted and all work completed in the agreed timeframe.
The service adviser, Ann Harry, made sure that everything ran smoothly.
I got the car i wanted at a good price
Kept us informed at all times
9 out of 10 for responding to phone calls and emails.
Again the service I received from Mark.
My car was perfectly clean and well presented in the showroom plus the staff made me feel so special on the day
Can't fault the service received.
Mr Mark James left no stone unturned!
Knowledgeable staff, easily understood. Delivery on time.
only 1 fault - every other new vehicle we have purchased over the years have always has a bouquet of flowers given as a small gift but not BMW.
Salesman Edward Phillips was excellent
Its why we keep coming back.
From the time u walk in u fell at easy and no prusure
Sales staff were very courteous and helpful when dealing with myself during purchase of car.I have marked down to very satisfied because when I took delivery of the car, I felt that the preparation of the car was not up to 'showroom standards'.
Sales team were good in the sale and delivery or the car
I did place a request on the website for a test drive but got no response. However, I then got contacted about how it had gone. By then, we had been in to the Cardiff garage and placed an order
All about the people. Richard was superb, I know I can be hard work, but nothing was too much trouble! Didn't have to wait at any point. Maria was so friendly and chatty, Jenna great with finances.
Richard the sales person helped me reach a deal that met my requirements. This was achieved promptly and with ease.
Great experience well looked after, no pressure selling
Sytner BMW Cardiff is an outstanding dealership - cannot speak highly enough of them
completely happy apart from having to return two days later as the nav passcode was not available. therefore couldn't use all functions for a couple of days
The tyre pressure had not been checked. I had to visit the garage and organise myself. Richard Gardiner was excellent throughout and talked me through what I had to do. The showroom was an excellent experience.
Can't thank Richard Gardiner of Cardiff Sytner Sales dept who was extremely helpful, prompt and informative at all times during the process.
The two individuals we had most dealings with, Jenna Sloman and Mark James, were both extremely knowledgeable about the models of vehicles we were considering. However, they also took real account of our personal needs and circumstances in guiding us
Sytner Cardiff
Caerdydd
