The personal service on booking, the personal service on arrival (I loved the drive in / drop off), the updates through the day, the personal video from the mechanic, the valet, collection........ ALL WONDERFUL

Very friendly staff

Happy with communication and timing

Explained about the car service and a short video was sent to me. Recommendations were clear.

Hsppy

I was told what was happening to the car and also received the email with the video of the service while it as sat there. It made me feel as though I knew what they were doing as I could see for myself!

Connor was very understanding and empathetic of the circumstances of my situation regarding the car. He maintained contact, updated me throughout the process and was very professional.

The technician made the condition survey in Welsh. Daniel showed great initiative in doing so and it was delivered in a very eaqsy to follow manner. Hugely impressive

During the continuing restrictions the handover of the car was flawless and the return of the car to me was similar .

In collection I sought some advice in relation to wheel refurbishment and leather interior repair, bodywork manager gave his valuable time to view, discuss and took photos of the repair required with a view to update me when he had a price

All good.

Again being kept informed at all stages of the vehicle service including an inspection video and collection time helps plan accordingly with minimal disruption to my day.

Conor kept me fully updated throughout the works and was very pleasant to deal with. Great service

Great customer service

The team (especially Rhodri) looked after myself and fiance from start to finish and went the extra mile by booking us a taxi home. Rhodri kept me updated by giving multiple updates via telephone regarding how the car was doing. Car was cleaned on th

Because I was completely satisfied

Everything explained to me, courtesy car available, work completed promptly

Because of outstanding attention to the car.

Car was ready when they said it would be

Always do what they say in a timely manner

Booked car in on the day and serviced and washed all before 2pm so well impressed with service

Good customer service

Well established

Contactless drive in service - what isn't to love? Team are always friendly and super helpful.

Lounge service, WiFi, clean, complementary car valet, reasonable price, drive in fast lane, excellent

Great service and overall experience. Anne was very helpful

good experience

Because BMW Cardiff always go the extra mile in customer service. That is why I have used the garage for the last 17 years.

It was easy to book service, I was able to secure a convenint booking quickly and the experience at the service centre was excellent

Easy to get to, great waiting facilities. Staff always friendly

No problems unlike previous visits. Everything went smoothly. Notified by David all the way.

I was invited in for my free vehicle birthday health check, the check was done at a convenient time for myself & completed within a hour

Face-to-face contact; a designated person to deal with from start to finish and excellent service

Taxi ordered for me to get to work. Kept informed throughout

Completely satisfied great service as always

The problem with the vehicle was a noise related issue that took some effort to locate and took two visits to cure. This has been sorted successfully and the service provided was first class.

This BMW Cardiff branch is looking after me and my car very well. Thank you ??

Very professional and competent

Excellent service

The customer service was exceptional as always. A video was sent of the survey prior to the service keeping me informed as to the condition of my car and explaining what needed doing now and in the foreseeable future.

Done very efficiently with no trouble

My service was a good experience that went as well as could be expected

Car was returned to me on time and the brake fluid change completed. Video from the Technician was good.

Plenty of communication and always do what they say

Polite, friendly & efficient service, thanks to Josh Thompson for looking after me.

Always great service thank you

Again very happy, I felt they did their upmost to help, my visit was to have an MOT, they were prompt and I was kept updated with the progress of my car

Nice people who know what they're doing

Quick and responsive

Miss Sophie Gibson, Service Advisor organised everything thoroughly.

I was provided with exemplary service during my recent visit to Sytner BMW, Cardiff. Communications by text message and phone were clear and helpful and the staff with whom I dealt on the day could not have been more accommodating. The work undertake

Excellent help from Chloe at Sytner Swansea

All done well as usual. And comfortable waiting area and friendly staff.

Resolved my issue in a manner that was totally brilliant and put my concerns ahead of any internal politics

I arrived at the dealership where Service Advisor Alison Williams spoke to me regarding my visit. She was extremely polite and helpful, keeping me up to date with the progress of my service. The car was returned washed and cleaned in only 75 minutes.

Yes Conner was very helpful and did everything I asked.

A very efficient and polite service provided by all the staff I encountered at all stages of the operation.

Service - Always friendly and at £127.00 was £500 less than anticipated

Always very helpful.

Informed me of changes required before doing the work

The customer services person at Cardiff ( Allison Williams ) was courteous and efficient in explaining all that had been done to our car and made a follow up call to ask if everything had been ok after we had returned home.

Not only was the outcome of my particular issue resolved to my satisfaction, this review is based more on the way it was resolved and the was that this was communicated to me.

Everyone at Sytner went out of their way to help me resolve the issues that I'd inherited after buying my approved used car from BMW Bournemouth. They were courteous, helpful and provided excellent communication at every step of the way.

Great comms, no hassle booking in and dropping the car off and picking up.

Excellent communication

As ever when MOTing a 9 year old car there was an issue. Handled effectively by Alison and car returned at the agreed time.

We were kept informed of progress and phoned when it was ready in advance of agreed time.

Good communication throughout, resolved issue on day of notification

Great service

Seemed to deal with everything quickly and efficiently.

Ellie was very helpful and clear throughout the purchase.

I received outstanding service in my contact with Dave, Josh and Emily and the car was returned in excellent and sparklingly clean condition.

Great service and customer care

I cannot fault Connor's customer service,ability to engage and keep me informed. Connor was polite and helpful.

Next day appointment and all done efficiently and professionally

Everything dealt with efficiency and I was kept informed.

The follow up and professionalism from beginning to end was spot on.

Really lovely young man who sorted the mot out and suggested doing the service which was going to be due which saved me the effort of coming again. He was efficient and charming

I was very satisfied.

We were looked after from start to finish. Excellent customer care.

The car had MOT, break fluid change and a complimentary clean.

The service was excellent

My requirements and expectations were met by Connor

Excellent communication and listening.

Good communication, clear advice

Kept well informed.

Service ok

Very satisfied . The service representative was very professional and customer focused.

Good service

Because the service advisor Alison Williams is very helpful.

Connor was first class in keeping in touch on where my car was in both its repairs and service

Perfect service

I now always ask for Anne Harry customer service attendant.. I think she Sytner Cardiff's best assett

Small video clip of the inspection was brilliant. This way customer are rest assured their vehicle was checked.

Being a Motability customer I was sorted a.s.a.p.

Warranty claim resolved on the day. Helpful informative staff.

Fantastic customer care

Did what they promised

Very happy

Josh at Sytner Cardiff was sympathetic and understanding of why I was disappointed that the fault had occurred in the first place and he made sure that the car was fixed and returned to me in a timely manner.

Car was sorted exactly as I had hoped.

Efficient service - nice building

Excellent

Job carried out quickly and efficiently

Excellent setting. Staff a pleasure to deal with, smart, courteous and informative.

Connor Evans was very helpful and kept me informed by telephone throughout. He asked for my agreement to go ahead with the work and gave me the cost. He explained the paperwork on picking up the car

Carried out the work as agreed. Advised on further work required friendly service

Happy with service only downside is the garage is a long way from city centre so have to wait on site

Superb service from Connor in particular.

Very quick service, took my car midday and was ready very same day evening. My car drives well, superb work by Warobi and others. Washed and cleaned. Amazing !!

I've never had a bad service with BMW. Worth paying the extra.

kept me fully briefed and resolved the issue as quickly as they could given parts had to be sourced

Problem was sorted out really quickly and under warranty

Very satisfied as everything was fully explained!!

Made very easy by the amazing staff on site and a big mention to the service team I dealt with Sophie & Josh as well as the technical guy working on my car Oz who took time out to talk me through the works that had been carried out.

Excellent Service

Friendly customer service with reminder and follow-up satisfaction call

Your representative was very helpful

Techicians were very helpfull and accomandating.

Because you obviously care about your customers and are so good at what you do.I`m on my fifth BMW in a row and will be staying with the marque for as long as i am able to continue to enjoy motoring .

Sorted the issues with least hassle

My car was recalled and they dealt with it professionally and kept me informed of what was happening

Nothing to fault, the lady I dealt with(Alison) was excellent

Excellent seevice

Fantastic service from the staff

I was very impressed with the ability to track progress with my vehicle and a recording of the visual inspection of it.

Quick, efficient and professional

Car was booked in at appointed and service completed within agreed timescale and reasonable cost

A truly enjoyable experience, service from staff members made us feel welcome. Owen Smith was exceptional & was happy to spend the time needed to achieve the best result for our disabled needs.

Professional, efficient, trustworthy

First class staff

Looked after me very well

Helpful friendly staff who communicated throughout the process

Happy with attitude and professionalism

All works had been done to high standards within reasonable time.

The job was carried out under the time allocated and satisfactorily.

Pleasant experience dropped car off had a call when ready to collect perfect

Video sent confirming health check, and bonnet realigned properly.

visit went smoothly. work done by time requested staff efficient

Job done. Comfortable waiting area. Attentive staff

Good regular communication.

Prompt service

problem diagnosed, and hopefully fixed.

everything worked well, booking through to completion

Went very smooth with no Issues

Very pleased.

My 3 series XDrive 320i was for its first oil service plus minor repair damage both Connor Evans and Phil Paton body shop manager both explained the process and how long the car was required and was offered the provision of a loan car, first class.

Dave in the service department kept me up to date with what was happening with the faults found could not fault him with the customer care

Organised and efficient and kept me informed.

Waiting was painless, with regular updates in a comfortable environment

Because i like you

Excellent in all respects.

professional and friendly service

Pleasant experience at the Garage while waiting, staff was very friendly, good hospitality.

Nothing to fault, kept me informed of progress both by the app and in person, and looked after me as well as they could in the present circumstances.

Made very welcome when car called in for recall. Kept informed from start to finish.

Edward was brilliant he kept in contact with me during the whole purchase experience and the handover rooms was fabulous made it really special

We were looked after really well, with plenty of time given to answer all of our questions, from the time we made our initial enquiry, through a great video presentation & a new car handover which made our day special.

Always satisfied with the excellent staff making buying a car a more pleasant experience.

because of the courtesy and politeness of Ed Phillips-----He was helpful in every possible way.

The purchasing experience was excellent, people at Sytner Cardiff always helpful.

Ed went out of his way to make the buying experience easy and also waited for us late on a Friday when we got stuck in traffic on the way to pick up the car.

The team listened, advised and met my expectations. Forward leaning, Ed provided timely updates throughout the process.

My wife and I were 100% satisfied with the service received at the BMW Sytner dealership in Cardiff. Although we were advised there would be a delay in the delivery of our car we were kept informed on a weekly basis which we greatly appreciated.

Friendly staff who were there to help and advise at every step. Ellie answered every question and kept me informed about progress ever step of the way. Delighted!

Edward Phillips our salesman was very professional, helpful informative and very patient when we were buying the car.

Ellie was great throughout the whole process, from the day I went in and ordered the car, to the regularly updates and the to the day of delivery.

Excellent service all round!

always friendly staff

Sytner Cardiff were fantastic throughout. We were really well looked after throughout with thorough and clear information. Samuel Jenkins was very nice to deal with and went the extra mile during our visit to Cardiff from Surrey. A pleasure.

Courteous, informative, excellent communications.

Excellent everything well well on collection of my new M340D

Most of the purchase was by phone and video link. The sales staff were excellent

Very pleased, good communication from Ellie. She was informative, patient and helpful. Knowledgeable as well

I cannot fault the service, from my initial enquiry to collecting my new car it was first class. I was kept informed at every stage and able to trade my old car in when it was best for me.

Very happy

100% Happy and first class service

First class experience, friendly staff, great communication, and quality product.

Completely satisfied. Excellent experience.

The buying process was straightforward and without pressure

Great welcome. Good staff

Great service from AnnMarie and Mathew from start to finish - sourced exactly what i was looking for and matched the price offered elsewhere.

Excellent service plus friendly staff made it a very enjoyable experience

Service sales was excellent

Very friendly service and kept me upto date on the delivery of my car

Mark was great to talk to about the car, answerd all my questions and gave me advice on spec for my requirements. Working with Thomas from the finance perspective helped me to understand my options and gave me the knowledge to make the right descison

Best car buying experience ever. Vehicle delivered on time. Hand over area excellent. Hand over person excellent

Liam again was very professional and understood our needs.