click here for navigation options
Our latest star ratings

Sytner Cardiff Star Rating

Sales

star template
4.9

17 comments from 53 reviews

information

Service

star template
4.4

97 comments from 252 reviews

information
What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
star template
1.0

"I wasn't provided with the full list of added extra for the vehicle. The new model of this vehicle is now being advertised at a less price that what I am currently paying for my vehicle."

star template
5.0

"One of the best sales experiences I have had and I have bought many cars over the years! The handover briefing was excellent and when I read the manual there was not much more to learn!"

star template
5.0

"Best car garage I have been to. The salesmen there were very good and extremely helpful."

star template
5.0

"The only small problem I have is, I still have not received my car manual pack or had a phone call to let me know when or were it will be with me."

star template
5.0

"Jenna was totally professional, friendly and fully informed. Leaving the showroom I felt like I had all information required and delighted with the purchase. I certainly did not feel pressured or mugged. A great all round experience."

star template
5.0

"I was supported by a single point of contact, John Rosser, and he kept me informed at every stage during specification, ordering, build and hand-over. John was friendly, good-humoured and very professional throughout."

star template
5.0

"Jenna who handles the mobility side of things, she was excellent."

star template
5.0

"Mark James at Sytner Cardiff provided excellent customer service. It was professional yet personal."

star template
5.0

"Happy with the dealership."

star template
5.0

"I wouldn't go anywhere else to be frank."

star template
5.0

"Very helpful."

star template
5.0

"The sales person (John Rosser) was excellent throughout the whole process. He made the process of buying a car easy. He kept me up to date with delivery dates and was always on hand to answer any questions I had. Excellent service."

star template
5.0

"Jenna was very helpful and pleasant"

star template
5.0

"Exceptional customer service and sales support.Couldn't do enough for us unlike your competition at Mercedes who were dreadful!"

star template
5.0

"Richard Grace was the sales person and listened as I told him what I wanted in a car and value for money. At no time did I feel like a customer as it was such a relaxing process and of course followed by a bit of banter!"

star template
5.0

"Salesperson was very good and helped me so much. He gave me all the information that I needed."

star template
5.0

"Excellent customer servise from John Rosser. My experience with BMW could not have been any better. From setting up my bluetooth and showing me the controlls to follow up courtesy calls to see how I'm getting on. Brilliant."

Click here for sales overview page.

Service
star template
5.0

"Very helpful and professional."

star template
5.0

"MOT"

star template
5.0

"Really helpful."

star template
4.0

"The centre went ahead and carried out an MOT on my vehicle and failed it due to a brake fluid cable tubing. I have taken the vehicle to a third party garage and advised of this cable but they re tested the car was passed."

star template
4.0

"The service took longer than expected."

star template
5.0

"they are always very good."

star template
5.0

"I would have no hesitation in dealing with the staff at Sytner Cardiff, they kept me fully informed as to what was going on and always gave follow up telephone support."

star template
5.0

"Just first class service."

star template
5.0

"they are always good."

star template
1.0

"I had an elecrical problem with my car and they said it would take 8 weeks to get part needed in. I waited 8 weeks re-booked my car in and they dismantled it and then discovered they had the wrong part. Impression was no one seemed to really care"

star template
5.0

"The service was very good."

star template
5.0

"they were pretty good."

star template
5.0

"The service was excellent, it was excellent because Keith went above and beyond."

star template
4.0

"It took longer longer than it was supposed to. The staff were very pleasant."

star template
2.0

"I've emailed the dealer principle to record my disappointment with the service I recieved re: customer service to assist me with regard to my vehicle being immobilised and no help to assist with onward travel or warranty services to supply a hire car"

star template
5.0

"Always very friendly and very accommodating."

star template
2.0

"Staff are very good but there remains the problem of the electrical fault and noone having a clue what is causing it and I am going to have to pay for investigations that MAY reveal the problem."

star template
5.0

"The service was very good."

star template
3.2

"Sophie was excellent but the windscreen was still dirty & the boot wasn't hovered."

star template
5.0

"Very courteous."

star template
5.0

"The centre staff went over and above what I would have expected."

star template
4.0

"The service was very good."

star template
4.9

"The service advisor Sophie was very good. She tried to liaise with sytner leicester for me and then followed up after my visit to check i was fully satisfied. She seemed to really care."

star template
3.0

"There was a lack of communication about the work being done on my car."

star template
3.0

"The repair took 4 days to get the part."

star template
5.0

"Very warm and welcoming."

star template
5.0

"SOPHIE in service was absolutely fantastic and very professional."

star template
4.0

"The service was very good, the bill was corrected."

star template
5.0

"When I collected the car, they advised that the tread had gone on my tyres, I had to go to kwik fit and they don't do the tyre pressures, this has now started a warning light and have to return to have this reprogrammed."

star template
5.0

"They are always very good at Cardiff."

star template
3.0

"parking sensor still not fixed."

star template
5.0

"Very good service."

star template
5.0

"Very well organised."

star template
5.0

"Very helpful"

star template
5.0

"All helpful."

star template
5.0

"Andy Harris was very good"

star template
4.0

"Very polite"

star template
4.0

"Connected drive not working, originally asked to phone the dealership guru, and when I did this, he asked me to pop car in, when I did this I was told the car needed to be booked in, When I did this, no solution found and has to be bkd in again argh!"

star template
5.0

"it went very well."

star template
5.0

"The service was very good."

star template
3.0

"There were no available courtesy cars. We had to obtain a courtesy car for our own needs."

star template
1.0

"They are all very helpful, I feel that they are doing their best. I am very disappointed that the issue has not been resolved."

star template
4.0

"The service was very good."

star template
4.5

"Ordered the collect and drop off service for the vehicle but the driver was unable to take the car as one of the tyres wasn't right."

star template
2.0

"The diagnostic test was completed but I didn't like the price that I was quoted for the work was to be done."

star template
5.0

"There was a broken machine and it was going to delay the service but they managed to sort it out so it was not a problem."

star template
4.5

"they were very very good."

star template
5.0

"The service was very good."

star template
5.0

"Fantastic customer service"

star template
5.0

"they were very good."

star template
3.0

"attention to detail could be better. The valet and wash could be better. It took a long time for the work to be completed."

star template
2.0

"I was quoted a price of eight hundred pounds for the work and it turned out to be fifteen hundred pounds."

star template
5.0

"they were very very good."

star template
5.0

"they were very helpful and informative. superb service."

star template
5.0

"Very effective."

star template
3.5

"I am sure my mileage was a lot higher when it came back."

star template
2.0

"the vehicle was not ready when i arrived. The entertainment centre presets and memory had been reset."

star template
5.0

"Great down there, no hassle, well looked after."

star template
1.0

"The issue is still ongoing with the brake pads even though they have been changed recently."

star template
5.0

"Very friendly and welcoming."

star template
5.0

"Happy with the dealership."

star template
4.0

"Was surprised to find the car on its return had lost all its presets ie.Radio stations and the 8 preset buttons."

star template
4.0

"The service was very good."

star template
4.0

"they are very good."

star template
3.0

"it took a long time for the work to be carried out."

star template
5.0

"Happy with the dealership."

star template
5.0

"it is very easy to book . They are very good."

star template
5.0

"It was very good, they are very personable people there, nothing was too much trouble, the car was washed and cleaned. I did not know what work had been carried out as I did not have a check-list. Otherwise it was excellent."

star template
4.8

"Always treated very well by all staff. The gentleman who booked my car in for service was exceptionally king inasmuch as he promised my car to be ready for 2.00pm to allow me to pick up grandchild from school. At 2.00pm car was ready"

star template
3.1

"Simple part was not available until the following day"

star template
5.0

"Everything was fine and the staff were professional."

star template
3.0

"I was disappointed there was no screen wash in the bottle."

star template
3.0

"The service was good but the service light hadn't been reset."

star template
5.0

"it was excellent."

star template
5.0

"Very satisfied."

star template
5.0

"they are very good."

star template
4.0

"It was very easy to arrange and do."

star template
5.0

"Really good customer service."

star template
5.0

"Very efficient"

star template
1.0

"the vehicle was over an hour and half late from the time i advised the car must be back by due to other committments. There was no call to advise the vehicle was going to be late . This was the second time it was late in the last two visits"

star template
4.0

"Happy with the dealership."

star template
5.0

"Very helpful."

star template
5.0

"Very professional and helpful."

star template
5.0

"I find it very professional."

star template
5.0

"the reception staff are friendly and helpfull. the service staff are very friendly knowledgeable and helpfull."

star template
5.0

"they were very nice ."

star template
4.0

"The service indicator was not reseted."

star template
5.0

"Friendly staff and good customer service provided."

star template
3.0

"The Mot took longer than expected."

star template
2.0

"I had originally booked my 640d in, I then phoned to swap the appointment for my M4. I was told that you were fully booked and had to wait for over an hour to get my original appointment. When I arrived on the day, the job sheets etc were not printed"

star template
3.0

"The service was fine but the centre fitted winter tyres to my car without checking the tyre pressure."

star template
5.0

"The service was very good."

star template
4.0

"The diagnostic test was completed and the service was good."

star template
5.0

"Robin is first class"

star template
4.0

"They are expensive."

star template
5.0

"Very happy with the dealership."

star template
4.0

"The service was very good."

Click here for service overview page.

Sytner Cardiff
BMW Service

Quick model selector: