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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

23 comments from 90 reviews

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Service

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4.4

127 comments from 278 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"the sales executive john rosser, was extremely helpful and a pleasure to deal with, and so was the rest of the staff."

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5.0

"The staff were very helpful."

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5.0

"Brilliant experience."

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5.0

"Once again, ally needs we're met! The service we had was fair, professional, supportive and friendly! There was a level of understanding that accommodated us."

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5.0

"Dale tried very hard to ensure process was as smooth as possible."

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5.0

"Friendly and thorough"

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5.0

"Amazing customer serviceOutstanding attention to detail Very customer focused in finding the right deal for me John was brilliant with me in making sure I was happy with everything"

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5.0

"Very good, great service Jenna and Dom."

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5.0

"Mark James was an excellent sales person. Keeping us informed at every oppoutunity through phonecalls or by e.mail. He spent a good time explaining everything on the car and made us feel special and a valued customer. !0/10 for Mark James."

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5.0

"Alex Hariis has got good people skills."

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5.0

"I appologise i cant remember the salesman name or the gentleman that guided us through the basic operation of the vehicle but i would like to say both the gentlemen were both very proffessional and helpful . Thank you"

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5.0

"Genna at Sytner was excellent all along with constant updates on vehicle etc."

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5.0

"This is the 6th BMW car I have had from Cardiff and would buy BMW in the future and from Sytner Cardiff.A special thank you again to John Rosser, he even bought me a 50th Birthday card and present. A true gentleman. He is a credit to the BMW brand."

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5.0

"Very helpful"

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5.0

"Excellent and so easy and stress free."

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5.0

"I was dealt with very well and the dealership was very helpful."

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5.0

"its the first time ive purchased a BMW and was made to feel welcome and comfortable, to call back at any time if i needed too.my sales executive was john rosser and would be happy to recommend him to my friends"

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4.7

"Honest, open discussion, and there was no pressure to purchase. They were able to answer all my car finance questions and concerns."

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5.0

"A really nice buying experience"

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5.0

"Very helpful and charming"

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5.0

"It was a pleasure to go some where they care for the customer so well. Alex Harris was wonderful."

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5.0

"Ian Practhet all ways got back to me. He was first class."

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5.0

"Completely satisfied with everything Sytner's Cardiff did. I will always return to this dealership to purchase a car as well as servicing etc."

Click here for sales overview page.

Service
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2.5

"I was disappointed that they did not pick up my car when I had booked it in, there was some kind of a mix up. When I phoned up to see what was happening I was told someone would call me back. Two days later no had rung me so I had to call again. O"

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5.0

"It was collected and was very good"

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5.0

"Good service, but I still have a knocking noise in the front of my car."

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5.0

"Very good service."

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4.0

"I wasn't very happy about being advised there would be a £50 charge to be given advice as to what the problem referred to above could be."

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3.0

"The car wasn't ready as scheduled, and I was delayed."

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5.0

"They were courteous, efective and efficient."

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5.0

"They could not give me an allocated slot for the MOT. I had to drop the vehicle off for the day. However I was informed it was ready by 3.00.pm. I was unable to get a lift to pick it up, therefore it was left overnight."

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3.0

"Some off the jobs were not done meaning a second visit."

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5.0

"they are always very professional."

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5.0

"Very good service from the dealership."

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3.0

"It was delayed, 5 hours for a MOT is too long."

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3.0

"Although polite and efficient. they put it on a diagnostic machine, I was disappoiinted that they didn't have the part so it had to go back."

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5.0

"they are always first class on the service side."

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5.0

"The people there are great."

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5.0

"Very good experience at the dealership."

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4.5

"The price is high. I was very pleased with the car once the work was carried out."

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5.0

"Very helpful."

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1.0

"I paid for a 5 year service pack. However I was not informed that the plan would not cover the vehicle after 62000 miles."

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2.5

"i was kept waiting with out any updates for a long time."

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5.0

"I was impressed with the video."

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5.0

"They are always really pleasant and provided me with a free courtessy car."

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5.0

"Very welcoming and the service is excellent."

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2.0

"They left the service light on after the service and they didnt wash the car properly."

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3.0

"I was phoning up all the time to see what was happening and they did not phone me back. Other than that Rob and Ossie were awesome."

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5.0

"Everything was fine."

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5.0

"Robin was exceptional."

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2.5

"The car was damaged whilst it was being cleaned which resulted in me having to put myself out taking it to the dealership etc. I would score the service a 4.0 though, I usually get a good service."

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5.0

"fantastic"

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5.0

"Very nice people to deal with always a pleasure to go there, very professional company."

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5.0

"Robin and Keith in particular are brilliant. I wasn¿t to happy with the second hand sales team as they offer they gave me for one of my BMW's was insulting."

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4.0

"There were no complaints whatsoever; I did not know that the vehicle would be cleaned, I was not offered coffees etc."

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5.0

"The service was excellent."

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5.0

"Excellent service received from the dealer."

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5.0

"Very well looked after at the dealership."

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5.0

"The staff at Sytner in Cardiff are always welcoming and generous, and treat you with the level of respect deserving of such a premium brand! The free coffee, mints, water and complimentary car wash is a welcome treat."

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5.0

"always friendly and cheerfull. Good service."

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5.0

"It would be better if the tyres could have been replaced as part of the service as apposed to me having to do it."

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4.5

"It all went perfectly well."

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5.0

"they were very friendly and pleasant. I am very happy with them"

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5.0

"Very happy with the dealership."

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5.0

"they were extremely helpful, very good and efficient."

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3.0

"It took longer than anticipated for the work to be completed as they didn¿t have the right parts so we had one wasted trip to the dealership. When it went in for the second time they kept the car for three and each day they phoned at the end of the d"

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3.0

"This has been the worst visit, we were not greeted and the service advisor was not at the desk. The work that we had booked it in for was not completed on the day."

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5.0

"The recent visit to Sytner Cardiff wasn't actually for a service, but for a repair to a cracked exhaust manifold."

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3.9

"My car was under warranty and had a faulty fuel injection system and catalytic converter replaced in the space of two visits in two weeks"

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4.9

"It is always a pleasure to visit the Cardiff Synter showroom as the staff are always welcoming and friendly. I always stay in and sit and work till the service is complete."

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5.0

"The staff were great, everything was brilliant but expensive. I have an Audi as well as the BMW and the same service cost just over £300 for my Audi and £800 for the BMW."

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2.0

"The issue was I was supposed to have the express service; I was kept informed. I was there from 9.30 until 1 pm."

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4.0

"The service was very good but it took longer than expected."

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1.0

"The technician forgot to put the locking wheel nut back in the car so when I had a puncture I had to return to the dealership and hope that it was there."

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5.0

"They are lovely people."

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5.0

"Very friendly and professional"

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5.0

"I could not fault it."

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5.0

"It was extremely good. The collection and drop off service on this occassion and kept upto date throughout the visit."

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3.0

"It was supposed to be a while you wait service but ended up being 5 days. I did have a courtesy car for no charge but it was inconvenient."

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5.0

"Very well organised and sociable staff."

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5.0

"Very co-operative and patient."

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5.0

"MARK JAMES in new car sales and the service advisor who looked after me on the day was fantastic."

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4.0

"It's hard to get it booked in."

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5.0

"The service was very good."

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5.0

"The service advisor who served me was excellent."

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5.0

"The service was very good and the fast track service lady was very helpful."

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5.0

"The service was very good."

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5.0

"they are very polite and helpfull. i am very impressed with them."

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4.0

"Booking in on the web was fantastic, the lady in the showroom for FastLane service was incredibly courteous and helpful. The only thing that let down the whole experience was that whatever the final wash was on the car left lots of smears."

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5.0

"Very friendly and great service."

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5.0

"I was able to carry on working while I waited at the dealer and Ann was very helpful and kept me up to date."

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5.0

"The staff are very polite and professional."

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3.0

"The problem hasn't been resolved."

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5.0

"The service was good."

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5.0

"They were very accommodating; they collected the vehicle from my workplace."

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5.0

"Excellent service, could not fault it."

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5.0

"It has always been very good, never had any issues."

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4.0

"I arrived very early to utilise the express service but found the main doors closed.I was later advised that the side door was open - but this wasn't very clear"

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5.0

"Totally professional very friendly and helpful."

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1.0

"The car came out worse than when it went in. It took 5.5 hours for the service. I drove for 100 yards and had to bring the car back into the dealership, the tracking system had all gone on it."

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5.0

"They were great."

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5.0

"The staff are excellent and friendly."

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5.0

"No complaints."

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5.0

"Very good, perfect."

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5.0

"Always a good service."

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5.0

"no complaints."

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3.0

"The work was done OK. But I felt I had a sub standard Mini Country Man 1.6D to my 320d F30. Opportunity missed to sell me a new car. Also both the courtesy car and my car were handed back covered in bird muck. And I do mean plastered!"

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4.0

"it took a long time to find out what the fault was."

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3.0

"Need to be able to book a specific time rather than half a day appointment, kept waiting too long at collection"

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5.0

"Superb"

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5.0

"they are excellent."

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4.0

"the diagnostic was carried very well but the customer service reception advisor was quite patronising and there was no help from the person when picking up the courtesy vehicle."

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2.0

"The dealing with myself was very good, I was advised that the parts for my suspension was available but it turned out that they were not, I also had to wait for parts for my internal rear view mirror which took nearly a week to arrive."

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5.0

"I got first class service."

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5.0

"Excellent service, very friendly and efficient."

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5.0

"When they book it in would be better if they asked if the vehicle was a company car; then they could get authorisation for any required work earlier."

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5.0

"The service was really good. The staff are more friendly and the coffee tastes a lot better."

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4.0

"They are always fantastic."

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4.5

"the issue was dealt by the dealership to the best of their ability"

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2.0

"Their was a lot of noise coming from the vehicle but the dealership could not find it on 2 visits but when the customer had taken the vehicle to have a tyre fitted he was advised that the wheel barrings had gone."

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4.0

"Car needed 2 new rear tyres but the quote supplied was over £100 more than other quotes obtained. More competitive tyre prices would mean being able to get everything done at sytner in one visit rather than have to go somewhere else for tyres."

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5.0

"The service was very good as it always is."

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5.0

"The service was good."

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4.8

"Very good service."

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3.0

"There was a mix up when I arrived for the appointment as my name had been spelt incorrectly and then it was made my problem when I had to prove that I had made the appointment."

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4.0

"Very helpful."

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5.0

"The service was excellent and the staff were courteous and helpful."

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5.0

"They are very good."

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5.0

"Everything was fine."

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4.0

"they were fine. It could have been valeted better."

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5.0

"Prompt service."

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2.0

"Had to wait when dropping off (service rep on mobile phone) and picking up car( car not ready after being told on phone it was and was also given the wrong keys)Have already spoken to BMW at Cardiff about this."

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5.0

"The service was very good."

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5.0

"went in for warranty repair - load area lights not working"

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5.0

"I received excellent service at Sytner Cardiff. The lady that dealt with me - Welsh, attractive, sits near a post on the left- was very thoughtful and enabled me to have an MOT at the same time as my service. This was not offered when I first booked."

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5.0

"They were excellent. The service seems to get better every time."

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4.0

"There always helpful."

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5.0

"courteous and friendly no problems."

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4.0

"Not happy with a warranty issue."

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1.0

"The dealership got the date wrong and wasn¿t expecting him so he had to go back home and he drove 25miles to the dealership so it was a waste of petrol and time as he took the day of work. He never received any call from the dealership with an apolog"

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5.0

"Very happy with the dealership."

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2.0

"Expensive for repairs, they advised I needed two new tyres and break pads, the price was very expensive compared to elsewhere."

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2.0

"the car was late comming back . it was an hour late and not all work completed."

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4.9

"Sytner were very helpful with my booking and did their best to get the car in ASAP. Staff great on the day and made me feel very welcome and comfortable in the showroom."

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5.0

"The service was good."

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5.0

"First class service throughout my visit."

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5.0

"Very good"

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5.0

"Very helpful"

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4.0

"Awaiting a confirmation for warranty works on wheelsCardiff"

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4.0

"Very good Dealership, courteous and punctual."

Click here for service overview page.

Sytner Cardiff
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