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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

24 comments from 94 reviews

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Service

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4.4

121 comments from 282 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Ed, Alex and the team were so very welcoming. I felt like royalty. It was uplifting and everything was made easy."

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3.2

"Not many staff avaliable when i was browsing the showroom."

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5.0

"Treated like a valued customer."

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5.0

"The service received at Sytner Cardiff was unrivalled. Paul Bennett made the entire process easy and stress free, and was a pleasure to do business with. Thank you Paul and Sytner Cardiff"

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5.0

"Mark the sales rep was very good ."

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5.0

"Excellent service. Mark James was knowledgeable about the product, friendly and easy to get along with but not too pushy which was good. Very helpful and a pleasant experience."

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5.0

"the sales executive john rosser, was extremely helpful and a pleasure to deal with, and so was the rest of the staff."

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5.0

"The staff were very helpful."

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5.0

"Brilliant experience."

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5.0

"Once again, ally needs we're met! The service we had was fair, professional, supportive and friendly! There was a level of understanding that accommodated us."

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5.0

"Dale tried very hard to ensure process was as smooth as possible."

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5.0

"Very good, great service Jenna and Dom."

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5.0

"Friendly and thorough"

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5.0

"Amazing customer serviceOutstanding attention to detail Very customer focused in finding the right deal for me John was brilliant with me in making sure I was happy with everything"

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5.0

"Mark James was an excellent sales person. Keeping us informed at every oppoutunity through phonecalls or by e.mail. He spent a good time explaining everything on the car and made us feel special and a valued customer. !0/10 for Mark James."

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5.0

"Alex Hariis has got good people skills."

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5.0

"Genna at Sytner was excellent all along with constant updates on vehicle etc."

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5.0

"I appologise i cant remember the salesman name or the gentleman that guided us through the basic operation of the vehicle but i would like to say both the gentlemen were both very proffessional and helpful . Thank you"

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5.0

"Very helpful"

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5.0

"This is the 6th BMW car I have had from Cardiff and would buy BMW in the future and from Sytner Cardiff.A special thank you again to John Rosser, he even bought me a 50th Birthday card and present. A true gentleman. He is a credit to the BMW brand."

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5.0

"Excellent and so easy and stress free."

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5.0

"I was dealt with very well and the dealership was very helpful."

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5.0

"its the first time ive purchased a BMW and was made to feel welcome and comfortable, to call back at any time if i needed too.my sales executive was john rosser and would be happy to recommend him to my friends"

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4.7

"Honest, open discussion, and there was no pressure to purchase. They were able to answer all my car finance questions and concerns."

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Service
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4.0

"Very good"

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5.0

"The dealership were very helpful and couldn't do enough to help."

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5.0

"I had BMW spec tyres fitted elsewhere and after 3 visits they had failed to balance them properly. I enquired with John (new car sales) who Sytner use - he then organised a free balancing at Sytner, Cardiff!Gareth was also great - 6 star service"

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5.0

"Excellent service."

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5.0

"Fantastic service."

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4.5

"they were very pleasant"

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2.5

"The parking sensor was not looked and the courtesy car was rubbish"

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5.0

"Excellent service."

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2.0

"It took over an hour to drop my car off and pick up my courtesy up which is unacceptable."

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3.5

"It went in as it was losing oil and the smell was going back into the car, after we got it back it still smelling."

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5.0

"The staff are really nice and helpful."

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3.5

"Very poor communiction"

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5.0

"Very happy with them"

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3.0

"I didn't recieve the inspection report."

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4.5

"Helpful."

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4.0

"The appointment was left open which was good for me and the visit was not long."

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5.0

"Good service and treated well."

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5.0

"Efficient."

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5.0

"Very impressed"

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5.0

"Very good."

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5.0

"Very helpful."

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5.0

"they were very helpfull and polite."

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5.0

"i am completely happpy with this visit. it was the second visit as the first visit did not resolve the issue. the sales manager Mr Turner took ownership of the problem and saw it through to my satisfaction"

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5.0

"The service was very good indeed and the staff extremely friendly and helpful."

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5.0

"they were slow on the day so it took two hours longer than advised."

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4.0

"The issue with my vehicle was resolved on this visit."

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5.0

"They always look after me very well."

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5.0

"i am completely happy."

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3.0

"I booked it in for 9 o clock, they told me that the car would not be seen until 11 o clock; I was called at 12.30 to say that the car was ready. I arrived at a quarter to one I had to wait a further 20 minutes."

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5.0

"It was very valet and I didn't expect it."

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5.0

"Very good."

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5.0

"they were excellent brilliant service."

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5.0

"They arranged for a taxi for my partner and the baby."

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2.0

"My vehicle was covered in bird mess"

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4.9

"Good work by Oz. he`s one good trained talented engineer, as i know not any mechanic can tackle a M5.i willk continue to use Sytners as long as Oz continue to work there.When he doe`s a job it is spot on.Regards,Greg Kennedy"

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5.0

"They kept me fully updated."

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4.0

"they did not call back as requested about the parts delivery."

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2.5

"I was disappointed that they did not pick up my car when I had booked it in, there was some kind of a mix up. When I phoned up to see what was happening I was told someone would call me back. Two days later no had rung me so I had to call again. O"

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5.0

"It was collected and was very good"

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5.0

"Good service, but I still have a knocking noise in the front of my car."

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4.0

"I wasn't very happy about being advised there would be a £50 charge to be given advice as to what the problem referred to above could be."

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5.0

"Very good service."

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3.0

"The car wasn't ready as scheduled, and I was delayed."

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5.0

"They were courteous, efective and efficient."

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5.0

"They could not give me an allocated slot for the MOT. I had to drop the vehicle off for the day. However I was informed it was ready by 3.00.pm. I was unable to get a lift to pick it up, therefore it was left overnight."

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3.0

"Some off the jobs were not done meaning a second visit."

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3.0

"It was delayed, 5 hours for a MOT is too long."

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5.0

"they are always very professional."

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5.0

"Very good service from the dealership."

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3.0

"Although polite and efficient. they put it on a diagnostic machine, I was disappoiinted that they didn't have the part so it had to go back."

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5.0

"they are always first class on the service side."

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5.0

"The people there are great."

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2.5

"i was kept waiting with out any updates for a long time."

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1.0

"I paid for a 5 year service pack. However I was not informed that the plan would not cover the vehicle after 62000 miles."

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5.0

"Very helpful."

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5.0

"Very good experience at the dealership."

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4.5

"The price is high. I was very pleased with the car once the work was carried out."

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5.0

"They are always really pleasant and provided me with a free courtessy car."

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2.0

"They left the service light on after the service and they didnt wash the car properly."

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5.0

"I was impressed with the video."

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5.0

"Very welcoming and the service is excellent."

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5.0

"fantastic"

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5.0

"Very nice people to deal with always a pleasure to go there, very professional company."

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3.0

"I was phoning up all the time to see what was happening and they did not phone me back. Other than that Rob and Ossie were awesome."

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5.0

"Robin was exceptional."

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5.0

"Everything was fine."

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2.5

"The car was damaged whilst it was being cleaned which resulted in me having to put myself out taking it to the dealership etc. I would score the service a 4.0 though, I usually get a good service."

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4.0

"There were no complaints whatsoever; I did not know that the vehicle would be cleaned, I was not offered coffees etc."

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5.0

"Robin and Keith in particular are brilliant. I wasn¿t to happy with the second hand sales team as they offer they gave me for one of my BMW's was insulting."

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5.0

"The service was excellent."

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5.0

"Very well looked after at the dealership."

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5.0

"Excellent service received from the dealer."

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5.0

"The staff at Sytner in Cardiff are always welcoming and generous, and treat you with the level of respect deserving of such a premium brand! The free coffee, mints, water and complimentary car wash is a welcome treat."

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3.0

"It took longer than anticipated for the work to be completed as they didn¿t have the right parts so we had one wasted trip to the dealership. When it went in for the second time they kept the car for three and each day they phoned at the end of the d"

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5.0

"they were extremely helpful, very good and efficient."

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5.0

"always friendly and cheerfull. Good service."

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5.0

"It would be better if the tyres could have been replaced as part of the service as apposed to me having to do it."

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5.0

"they were very friendly and pleasant. I am very happy with them"

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5.0

"Very happy with the dealership."

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4.5

"It all went perfectly well."

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3.0

"This has been the worst visit, we were not greeted and the service advisor was not at the desk. The work that we had booked it in for was not completed on the day."

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5.0

"The recent visit to Sytner Cardiff wasn't actually for a service, but for a repair to a cracked exhaust manifold."

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4.9

"It is always a pleasure to visit the Cardiff Synter showroom as the staff are always welcoming and friendly. I always stay in and sit and work till the service is complete."

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3.9

"My car was under warranty and had a faulty fuel injection system and catalytic converter replaced in the space of two visits in two weeks"

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1.0

"The technician forgot to put the locking wheel nut back in the car so when I had a puncture I had to return to the dealership and hope that it was there."

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4.0

"The service was very good but it took longer than expected."

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2.0

"The issue was I was supposed to have the express service; I was kept informed. I was there from 9.30 until 1 pm."

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5.0

"The staff were great, everything was brilliant but expensive. I have an Audi as well as the BMW and the same service cost just over £300 for my Audi and £800 for the BMW."

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5.0

"They are lovely people."

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5.0

"Very friendly and professional"

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5.0

"It was extremely good. The collection and drop off service on this occassion and kept upto date throughout the visit."

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5.0

"I could not fault it."

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5.0

"Very well organised and sociable staff."

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3.0

"It was supposed to be a while you wait service but ended up being 5 days. I did have a courtesy car for no charge but it was inconvenient."

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4.0

"It's hard to get it booked in."

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5.0

"Very co-operative and patient."

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5.0

"MARK JAMES in new car sales and the service advisor who looked after me on the day was fantastic."

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5.0

"The service advisor who served me was excellent."

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5.0

"The service was very good."

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5.0

"The service was very good and the fast track service lady was very helpful."

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5.0

"they are very polite and helpfull. i am very impressed with them."

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5.0

"The service was very good."

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5.0

"Very friendly and great service."

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5.0

"I was able to carry on working while I waited at the dealer and Ann was very helpful and kept me up to date."

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4.0

"Booking in on the web was fantastic, the lady in the showroom for FastLane service was incredibly courteous and helpful. The only thing that let down the whole experience was that whatever the final wash was on the car left lots of smears."

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3.0

"The problem hasn't been resolved."

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5.0

"The staff are very polite and professional."

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5.0

"Excellent service, could not fault it."

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5.0

"It has always been very good, never had any issues."

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4.0

"I arrived very early to utilise the express service but found the main doors closed.I was later advised that the side door was open - but this wasn't very clear"

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5.0

"The service was good."

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5.0

"They were very accommodating; they collected the vehicle from my workplace."

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1.0

"The car came out worse than when it went in. It took 5.5 hours for the service. I drove for 100 yards and had to bring the car back into the dealership, the tracking system had all gone on it."

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5.0

"Totally professional very friendly and helpful."

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5.0

"They were great."

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5.0

"The staff are excellent and friendly."

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5.0

"No complaints."

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5.0

"no complaints."

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5.0

"Very good, perfect."

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5.0

"Always a good service."

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3.0

"The work was done OK. But I felt I had a sub standard Mini Country Man 1.6D to my 320d F30. Opportunity missed to sell me a new car. Also both the courtesy car and my car were handed back covered in bird muck. And I do mean plastered!"

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Sytner Cardiff
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