
Sytner Cardiff Star Rating
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.


1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The whole experience was just wonderful"
"The only drawback was the delay in the provision of a cover note from BMW complimentary 7 day insurance"
"excellent staff"
"Could not have been better. John Rosser was outstanding in his attitude and his attention to every detail."
"The handover arrangements do not match the local Mercedes who has a specialist team who is totally informed and up to date on your vehicle. this was not the case at BMW."
"Very good salesman."
"Jenna Sloman and Lee Perry made the whole experience a pleasurable and easy one."
"I could not always get hold of the person I needed because they were so busy."
"All questions answered professionally and accurately"
"We found staff to be friendly and efficient. Even staff not dealing directly with us enquired to see if we wanted coffee."
"Jenna Sloman was extremely helpful and made the experience pleasurable. Jenna was also eager for our business, compared to other brand dealerships who never followed up."
"He was fabulous. He was really nice."
"Very professional ."
"Jenna Sloman gave fantastic customer service from day one until 2 days after the handover"
"Very helpful and informative. Gave a very personnel touch to the whole sales process. A credit to BMW Sytner Cardiff"
"Was a little disappointed that I had to clean the seat on the drivers side as there were black marks on the cream leather"
"My experience at the dealership on this occasion was as in the past firt class."
"ALL STAFF WERE POLITE FRIENDLY HELPFUL AND PUT NO PRESSURE ON TO SELL THE CAR"
"Great friendly service"
"Very satisfied, great communication"
"There was a bit of a blip in the delivery times for my husbands car. The delivery of my own was very smooth."
"Outstanding sales and service, Genna is particularly helpful"