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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

25 comments from 97 reviews

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Service

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4.3

156 comments from 322 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Really good service."

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5.0

"The sales lady Jenna Sloman deserves special praise for her knowledge of the cars within the BMW range. She has a very pleasant personality and is an attentive listener. We were very impressed with the way that she dealt with us throughout the sale"

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5.0

"The sales Advisor, Dale Mckenzie, has been absolutely fantastic throughout my partnership with Sytner, Cardiff. This is my fourth BMW that I've purchased with Dale's help and advice and each time the customer service has been excellent."

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5.0

"Friendly and professional, First class service."

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5.0

"I could not be happier with the level of service we received from Sytner Cardiff at every step of the process right from the initial interest in the vehicle to the delivery and collection of our new vehicle, we left as very happy customers."

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4.9

"A good experience and the car arrived on time."

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5.0

"The salesman was extremely helpful during the purchasing process and kept me informed of the vehicles progress from the date it went to build to the date the car was finally delivered to the showroom!"

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5.0

"Alex Harris was very professional in all areas of the purchase, very helpfull in all areas,"

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5.0

"Alex Harris has been a pleasure to deal with. I felt right at home from the time I contacted the dealership, throughout the process, delivery and the aftercare I have received from him. He is a credit to his profession."

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5.0

"Wayne Hilde was excellent throughout with his communication in regards to the stage that my new car was at, (being built, delivered etc.) Couldn't have been happier."

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5.0

"Sytner cardiff (particularly mark) were amazing. I travel from London to buy cars there as they are so genuine."

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5.0

"The sales consultant Alex was very helpful and attentive regarding my purchase."

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4.9

"All of the staff deserve ten out or ten but special praise for the sales lady who I dealt with all the way through, amazing."

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5.0

"From receptionist to John Rosser and Dominic Hall the experience and service was excellent"

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5.0

"Exceptional customer service particularly John whose knowledge of my mobility needs was exceptional."

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5.0

"The salesman, Dale McKenzie, was extremely helpful each time we went in to the showroom and at hand over of our new car when he took time to go through the controls and BMW services"

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4.0

"I liked the personal and regular contact that I had from Jenna, however, she called us too many times asking from various documentation. Surely it could have been asked for in one go."

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5.0

"This is our second time we have bought a BMW and it was a much better experience than the first time as we were a little disappointed the first time around and John was very helpful"

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5.0

"The service I received at Sytner Cardiff was excellent, could not fault my sales man Dale McKenzie, he has been extremely helpful and reliable from the first visit. I will recommend Sytner Cardiff and Dale McKenzie to many people in the future."

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5.0

"jenna was fab and made the buying experience low pressure and stree free-just the ticket!"

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5.0

"100% excellent"

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5.0

"Excellent service recieved from Alex Harris at Sytner Cardiff"

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5.0

"Particularly impressed with the iGear? team member who helped setup our car profiles etc. excellent level of knowledge and very friendly attitude. The whole buying was simple and unpressurised, Dale kept us informed and provided total costs of purch"

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5.0

"The service I recieved at the dealership was excellent including Mark James (Salesmans) and Paul Dalton (Finance)."

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4.0

"Trade in offer disappointing. Customer care aspect i.e. John Rosser, very professional and good."

Click here for sales overview page.

Service
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1.0

"When I came to pick my vehicle up they were cleaning it, the windows would not close. I had to arrange a hire car myself to get me home while this was rectified. When I was driving from London the service light was showing a problem with a tyre, the "

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5.0

"Very good"

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3.5

"they were very friendly . The work carried out was very expensive."

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3.5

"Wasn¿t offered a courtesy car, and he didn¿t receive a call on the update of the vehicles progress."

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5.0

"They are always accommodating; they make a fuss of my two boys, fantastic service."

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5.0

"I was very pleased."

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5.0

"it was fine."

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4.0

"I had to wait around quite a lot for the hire car, I was given a three door mini as a hire car I have a 4 door estate, not very good for the children."

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5.0

"I have been there quite a few times, and it is always ok."

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4.5

"This visit was for a recall on rear drainage problem"

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5.0

"They have always been good."

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5.0

"Very efficient service."

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5.0

"Very accommodating"

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5.0

"rear brakes stuck job well done. disappointed that i had tompay as i don't htink problem should have arisen"

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5.0

"receptionist was great-staff friendly-no problems love BMW!BMW=belive me wonderful!"

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2.0

"They had the car alot longer than expected as the work took longer than expected"

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5.0

"when i bought the vehicle it was de-badged, but marks remain where the 320d was, on my last visit they were supposed to have polished the marks out but when i got home the marks where still there."

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4.0

"i have owned a bmw for a few years i previously went to trainer swansea. i noticed a big difference with cardiff."

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5.0

"I liked the video showing what had been done"

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5.0

"Slightly more costly than expected."

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3.0

"Car was booked in on a Saturday morning. I recognise you'll not have a full compliment of staff, but the queue to leave the car at your service desk was too long. You knew the car was coming in, you know who I am. Why can't I leave the keys at recept"

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5.0

"Always pleasant to go there."

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5.0

"The staff are really helpful"

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5.0

"Everyone was very friendly and helpful."

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5.0

"I have dealt with Sytner Cardiff for over 10 years and the service provided has always been first class."

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5.0

"I had an excellent conversation about repairing my alloy wheels and how to remove a 'graze' on my passenger door. no hard sell and very good. As a result I am having both elements repaird. Neil Jones - excellent."

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4.0

"Customer service received was very good and friendly."

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4.5

"The first person I dealt with seemed inexperienced but on collection I dealt with Ann and she provided a good standard of service."

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3.0

"I think communication at the dealership is poor, they had my BMW for 3 days and I had to keep calling them to see when it was ready, I did not get any answers. I decided to walk to the dealership and my car was sat on the forecourt waiting for me bu"

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5.0

"i was completely happy."

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5.0

"Exellent"

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3.0

"I took my car in a 10.00 for what I thought was just a few quick jobs, I was walking the streets until after 3.00 pm."

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3.0

"it was not ready for 1pm as advised . it was fifty minutes late ."

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5.0

"Always very good service."

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4.5

"it was perfect."

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5.0

"Very friendly and a quick service."

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4.0

"The service was good but this was my second visit as a part wasn't available previously."

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5.0

"Keith was very professional and polite. i was delayed in collecting my car due to traffic Keith stayed at the dealership in his own time to hand over my car. He also contacted me after the visit to ensure I was happy with the work carried out."

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5.0

"They were very prompt and gave my vehicle a great clean."

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5.0

"I did not get any paper work"

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5.0

"The Staff are lovelly"

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1.0

"I was not happy with the service."

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5.0

"Very pleased with the swift service and how clean the vehicle was returned."

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5.0

"all of the staff were friendly - wendy who welcomed me was excellent and rachel was helpful and lovely and made my visit a good one"

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1.0

"very polite staff but that doesn't matter if they can't rectify a mechanical problem,."

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5.0

"Excellent."

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5.0

"Happy with every part of it."

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5.0

"Happy with the dealership."

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5.0

"I was looked after"

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5.0

"The service light is still on"

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4.0

"Very good."

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5.0

"They are very attentive."

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2.0

"Ias not happy that whilst mys vehicle was in for repair i was given a MINI as a courtessy car, i am used to driving a BMW 3 Series Saloon 330d M Sports car and the mini did not go with my corporate image. I was happy that the dealership did keep me "

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2.0

"I found the experience to be of a lower standard overall in comparison to other executive car makers I have bought. Due to the poor diagnosis made on my problem reported and lack of involvement I ahve pert exchanged the car for a Jaguar XF."

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2.0

"Car wasn't properly cleaned"

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4.0

"it took longer than expected."

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2.0

"The car was diagnosed with a fault with the connector in the wiring loom to the air bag and was repaied for an additional £200 to the servicing bill. This fault was identified by BMW as needing a recall for 3 series cars built in early 2008 (which m"

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5.0

"Great service from the dealership."

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5.0

"It was fine"

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5.0

"Very good"

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5.0

"Kieth in the service section was very helpfull."

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4.5

"Always good, never have a problem."

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5.0

"I would like to recommend the staff; they are professional and I am treated as an individual."

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4.0

"I was a little disappointed that the problem could not be looked at when I called into the dealership and that I had to make an appointment for a diagnostic."

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3.6

"Perhaps it is better to overestimate the time it will take to do the service rather than underestimate"

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5.0

"i have only good service."

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5.0

"Superb,from the "booking in" procedure to the collection on completion the quality of customer support was excellent."

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1.0

"I did not receive a call until 5pm to advise me that they needed to car for an extra day. It was delivered back before 7pm and then I had to return the day after to have the work completed."

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5.0

"It was ready on time and i was very happy."

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5.0

"Very happy with the service I received from the dealership."

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5.0

"The staff were very professional and helpful."

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5.0

"They have been very good, very helpful and accommodating."

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5.0

"friendly staff someone outside the front door greeting you is a nice touch. Always get a great service, good value."

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5.0

"Called in at 8 for 2 tyres to be fitted. Although before official opening time was taken care of immediately. Requested screen wash top up and valet which was also taken care of. Very good service."

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2.0

"Poor choice of reading literature last weeks papers. Coffee machine has seen better days struggle to get it too work. No way was made to feel special or valued. Great experience when buying car since them been only distinctly average."

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4.0

"They made me feel comfortable."

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1.0

"The coils needed changing but no one from my local dealership has contacted me to let me know their has been a recall regarding coils . The dealership i visited advised i needed a new tyre and when I left the dealership all four tyres went down to 2"

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5.0

"Very courteous and polite."

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5.0

"Keith was very good"

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3.5

"Even though the service staff are fantastic the issue has not been resolved ."

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5.0

"Very helpful and very obliging"

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5.0

"Robin was fantastic, every time I have visited I have always felt welcome."

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5.0

"Very good service."

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5.0

"They are very good."

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5.0

"i am completely happy."

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5.0

"They are very good."

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2.0

"I asked the dealer to look at the trim on the door which was now loose, but when i got the car back it was even worse."

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1.0

"Diagnosed a fault which I already knew was there. This was there Intermittently when the manufacturers warranty was still in place but I rode it out as I was able to close roof manually when the closure motor would fail now & againHindsight! ;("

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5.0

"It took longer to valet the vehicle than expected."

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5.0

"Excellent service."

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5.0

"Always helpful and pleasant,, Ann on desk fast lane is an exceptional person"

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5.0

"Excellent service. Anne is a pleasure, always friendly and always a phone call the next day. She is a credit to you."

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2.5

"I was booked in at 9.00 am for a 90 minute service, but it was almost 2.30 pm when i left."

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3.5

"When i went to collect a loan car i was just left to find the car, it would have been nice if someone had shown me the car."

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5.0

"Very good and helpful"

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4.0

"Very good experience."

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3.0

"The dealership has told us that the issues with the knocking and the rattles need to get worse before they will look at them. We were disappointed as the vehicle is only a year old."

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4.5

"it ltook longer than advised."

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4.5

"no issues on the day. it would be usefull to be called before the visit to check to see if there are any further issues i want looking at."

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5.0

"They were professional, easy and quick."

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4.0

"There part required was not in stock."

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1.0

"The Service Manager was rude, arogant and suggested i was wrong. I have Service witnesses and am happy to discuss."

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5.0

"Prompt and good service."

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5.0

"i am happy with it"

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2.5

"it took three and a quarter hours and i was advised an hour and a half."

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5.0

"They were very helpfull."

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5.0

"i am completely happy."

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4.5

"No issues with the dealership."

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4.0

"The service was good but my car had been given a valet that had left marks in the footwell and also grease on the grab handle."

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1.0

"Recall unnecessary,no explanation or apology.Ridiculous 'quality call'asking irelevant questions."

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2.5

"The garage is too small, there is a long waiting time, and I believe that they are under staffed. The staff were very helpful, but they need bigger premises."

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5.0

"The service was fantastic."

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5.0

"Ann was very helpful and kept me informed throughout."

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4.0

"I have had a very good experience with Ann, she was excellent."

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5.0

"The dealership always collect my vehicle and return it for me. The dealership are also very flexiable and helpful."

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4.0

"Very friendly and very helpful."

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4.5

"It was good but i took the vehicle for the MOT which failed and the qoute was too expensive so i took it else where for the work"

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5.0

"The staff were very helpful and friendly."

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5.0

"Very professional service."

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3.4

"Booking for MOT. Booking personnel lacked listening skills. Kept talking had to be firmly told to listen before commenting."

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5.0

"we were happy with the work carried out."

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4.5

"Very effecient"

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4.5

"it was good but took longer than expected. The parking there could be better."

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5.0

"Satisfied with the way I was treated."

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2.0

"I was kept waiting for 4 hours for car to be picked up from home despite ringing the Service reception. A message or phone call to explain delay would have been appreciated.On return of car I had a warning light that my clutch was hot."

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1.2

"I got no feed back from them . it passed the mot and the service was not carried out. The vehicle was not cleaned."

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4.0

"The service was very good."

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3.0

"I have never had any issues, the car did not arrive until 6pm, so they did not valet the car."

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5.0

"I was informed after the service that I would need a top up of oil. I would have expected that to be done on the visit."

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5.0

"All excellent"

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2.0

"There was no record of the booking."

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2.0

"It took a long time to fix and the reasons for the repair seemed to get worse each time I was contacted. Very expensive repair."

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5.0

"Very good service."

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4.0

"The staff were very helpful and efficient. I would have liked an earlier appointment although I needed a courtesy car."

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5.0

"Very good and prompt service."

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5.0

"Keith, the service receptionist could not have been friendlier or more helpful."

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4.0

"It was costly for diagnstics but happy with the service"

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5.0

"Everything was fine."

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5.0

"The service was good. Friendly and helpful."

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5.0

"The service was brilliant."

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5.0

"Very good service."

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5.0

"I'm always very pleased with Sytner."

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3.0

"I dont agree with the charging structure of the dealership, especially the diagnostic charge which is far too over priced."

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5.0

"It was perfect"

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5.0

"First class Service."

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5.0

"Hanvey is first class"

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5.0

"Very good experience."

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5.0

"Excellent service very friendly, efficient and very happy with the dealership."

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5.0

"They're very helpful and obliging. Very chatty with lovely manners."

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5.0

"Very helpful but the prices need to be lowered as they are too expensive."

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5.0

"Helpful staff."

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1.4

"Car is making a noise in suspension. It has not been resolved by the garage after 2 visits and is due for third visit this week"

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4.0

"The service was good."

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1.0

"It took 6 weeks to fix."

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5.0

"All the staff were helpful."

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4.0

"They took two and half hours longer then what they'd said."

Click here for service overview page.

Sytner Cardiff
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