"Jenna handled all our requirements professionally"

"The first time the saleman has listen to what i want."

"As mentioned on the previous page John Rosser was professional and informative at all times."

"The sales team were highly professional, not patronising, and knew their products inside and out. They took time to help us. Their positive guidance on colours, packages etc. really helped me a little push' towards combinations that work helped."

"Sales staff gave excellent support and guidance very knowledgeable about the vehicle. Felt very comfortable throughout. Paperwork was easy to understand, explanations were thorough and easy to follow. Vehicle was very well presented."

"Lovely bouquet on handover nice touch."

"Alex harris who dealt with me and my husband made the whole process of choosing our car enjoyable. He was very approachable and dealt with everything excellently."

"Fabulous service and attention to detail very impressive. Not a surprise because it is the reason I went back to Sytner Cardiff based on the service I have received during my ownership of a 5series MSport. Well done John first class job"

"This is the third car bought from the same salesman outstanding service. nothing too much trouble. He is an asset to the company. Will definitely return in the future."

"It was overall a very easy and rewarding experience."

"Friendly, helpful, staff, took the stress out of the process."

"There were absolutely no problems at all"

"Excellent service."

"John rosser was very helpful"

"SALES STAFF VERY FRIENDLY ALSO THE SLEMAN ALEX KNEW THE CAR INSIDE AND OUT ALL QUESTIONS I ASKED HE WAS ABLE TO ANSWER ALL FACRS ON PERFORMANCE AND FUEL."

"My 5th from this dealership, testament to the excellent service"

"Dale made the purchasing process very enjoyable."

"Jenna Slomanwho contacted me and sent a VIP invitation that is the only reason that I bought the X1. The Rav 4 I bought only 2 years ago and was not thinking of getting a new car. Jenna is a very good sales person. I am glad she made this phonecall"

"DALE WAS REALLY HELPFUL"

"The salesman John Rosser, ensured the whole process went smoothly. He couldn't do more. Other personnel dealt with were also extremely efficient, all were very genuine and showed true concern."

"The salesman was completely professional in every way. nothing was too myucg trouble for him."

"Apart from the uncertainty about delivery which was outside Sytner's control, we were very happy with the service we received."

"A great company to deal with from top to bottom"

"Great dealership, excellent staff and service"

"Very pleased, wasn't sold to but helped to buy. A satisfying and pleasurable experience."

"Everything was fine."

"Alex Harris was fantastic throughout the entire process"

"Very helpful and professional the whole buying experience was flawless."

"The service is excellent especially that from Jen."

"Very nice."

"Still waiting for a refund on the part exchange"

"At every stage we were kept fully informed of the new vehicle's whereabouts on the production line to its earlier than anticipated delivery to the showroom. Although we were offered finance packages and options we never felt pressurised in any way."

"Previously purchased a car from Newport Sytner but find Cardiff service was much much better"

"Very good, it did take some time before anyone came to speak to us when we first came in. It was only when we asked questions of a used car rep did we get to speak to a new car rep."

"Wonderful service and attention to detail by salesman John Rosser"

"A very calm, professional experience."

"Everything at the dealership was fine."

"I took my car in early as possible, but they were not able to state when the car would be finished, it would be helpful to have this information."

"The service is very good."

"Always made to feel important and special. Very professional service and tried to perfection. Follow up also very impressive."

"I have lost patcience with this dealership, i was told that i expect too much from the dealership. I am not satisfied at all. I have now purchased a competator vehicle."

"The staff were amazing."

"I am not sure if you have my records correct as the service was at Sytner Newport"

"No problems at all"

"staff are always polite very informed and informative. the parking is limited"

"Mark was very good with his communcation he kept me upto date with the issues."

"Please with the expercience."

"Very friendly."

"It was excellent service on the day."

"The staff are very helpful, the work was carried out promptly."

"The guys were excellent Mark was very good at keeping me up to speed."

"Everything was good."

"they were brilliant."

"Very good."

"The service was fine."

"Personel pleasant and accommodating"

"Mark was excellent, the service itself was very poor."

"I was well looked after on my visit."

"It was nice to take the car to a garage I could trust, unlike the one I used in Middlesbrough"

"It was brilliant, I was quite surprised with the first class service."

"As usual the service booklet was not stamped by the dealership. This has happened numerous times despite meeting and discussing with the service manager Brian Parkss."

"Very satisfied with the staff"

"They didn't have my name down correctly on the file which I found disappointing."

"Very friendly inviting"

"i was completely happy"

"First class freindly and efficent service."

"very helpfull and even wash car free of charge"

"The customer said that he had mentioned that a glow plug was needed this work had not been carried out."

"my rear number plate was damaged during the service but was replaced back and front at no cost"

"Service took an hour longer than I was told."

"They are always very attentive and professional when I visit."

"I was informed that the pads could not be changed without fitting new brake discs. I have contacted the dealers principal and have received a discount for the brake discs."

"Very helpful on the Bank holiday."

"My tyre pressure monitor was not reset, this is not the first time this has happened."

"So friendly and also so helpful"

"Absolutely first class."

"They did not get it fixed and I had to wait 4 hours."

"I think there needs to be more care when booking the collection service and that a courtesy car may not be available."

"Staff have always been welcoming and it is always made clear what work has been done."

"disspointed no coutesy car was available"

"The staff in that dealership take one look at you as if you don't belong there most of the staff apart from a few treat you disgustingly. I will never go there again or ask anyone to go there, they have a really pompus attitude towards customers."

"Every thing was fine"

"The service is very polite, courtious and friendly."

"they are very good very efficient"

"It took three separate visits before this issue was finally resolved. This resulted in different parts being replaced before the problem was solved and three bills. It was only the helpful attitude of the service advisor Mark That kept me sane."

"It took a day to fit the part."

"It was all very easy."

"Staff are first rate but I had to wait for two weeks to get work done on a manufacturer's fault."

"The dealership failed to notify me when I booked my car in, I would be required to take a technician on a test drive to identify the problem. This was not convenient as someone was picking me up from the dealership."

"Robin Tresidder, kept me informed of progress and ensured that I wasn't too inconvenienced by the repair"

"No oil leak found but the car is still leaking"

"Quite happy."

"My car has done 8k miles, is just over 1 year old and has been to the garage 5 times"

"I have worked for Griffin Mill Garages and I am currently working for another garage. The level of customer service I received at BMW was absolutely fantastic, the staff care, checked if I was OK while I waited. The car was returned super clean."

"Very prompt polite and they did a good job."

"After the dealership had my vechile, warning lights started to come on, they also scratched the back of it while cleaning it"

"The aftercare was excellent."

"Carl (in sales) has always been most helpful"

"I find them very friendly and approachable."

"appointment was for 8Am and was dealt with at 8 am"

"Very efficient service."

"Really good service and they stick to the times quoted."

"having been called to collect the car it was still not ready but in the workshop and you had no parts. eventually offered a hire car. a matiz"

"It was okay."

"no comments"

"They have done everything I asked for, I am very pleased with them."

"The recall fault is not on the invoice"

"Was disappointed they were not able to deal with the problem the car developed a very throaty noise that they were unable to cure."

"Very good and kind."

"Following RTN from service bonnet catch was broken. follwoing this repair windscreen washer didnt work. every time my car is cleaned the seat is in need of toatl reset very annoying"

"All organised and completed on time."

"great service looked after by anne"

"Unable to solve issues . last time the technician acconmpinied me in the car and heard the noise himself to rear of car. later told they could not locate fault. and told to ignore it til it gets worse. disapointing whats next step"

"Whilst I don't like owning my BMW but have to out of financial choice the service at Synter Cardiff was good."

"Very clean when the car was picked up. The car was done in the time specified by the dealer. Robbin and phil were very helpful"

"Excellent"

"I had to return the vehicle because the handbrake hadn't been checked and it was rolling back on the hills. They told me that brakes are not part of the service? Also, I had a tyre check elsewhere and my tyres were illegal!"

"They couldn't do any better."

"Second to none. Outstanding."

"The service agent was helpful but the overall process to get car repaired and back to me was flawed."

"I'm really impressed with the meeter and greater. The vehicle was cleaned."

"The service has improved over the years."

"They are very professional and very good. I travel a long distance to use this dealership, over the local dealership."

"Excellent service was made to feel welcome"

"I would have thought they would had done the service on the same vit"

"see comments in previous box. When I phoned to comment on the replacement handbook, the Service Advisor was busy, so the Receptionist said that Ms Harry would ring back, but did not."

"My car took 14 working days to repair.I was not informed at the outset that this would take so long BMW refused to pay for a courtesy hire car during this time.Since BMW ,paid 80 of new parts,I feel hire car costs should have been met,too."

"Very friendly and helpful people, however despite numerous visits the issues with the car remain."

"Pleased with the dealer."

"they were very polite and accomodating."

"they were very efficient and kept me informed"

"The valet service is much better now as it had got sloppy a few years ago."

"i was told 30 minutes it took 45"

"Work done on time and I was kept informed of progress regularly. Car was returned cleaned inside and out on both occassions"