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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

48 comments from 101 reviews

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Service

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4.4

112 comments from 258 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Jenna was very helpful and pleasant"

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5.0

"Exceptional customer service and sales support.Couldn't do enough for us unlike your competition at Mercedes who were dreadful!"

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5.0

"Salesperson was very good and helped me so much. He gave me all the information that I needed."

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5.0

"Excellent customer servise from John Rosser. My experience with BMW could not have been any better. From setting up my bluetooth and showing me the controlls to follow up courtesy calls to see how I'm getting on. Brilliant."

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5.0

"Richard Grace was the sales person and listened as I told him what I wanted in a car and value for money. At no time did I feel like a customer as it was such a relaxing process and of course followed by a bit of banter!"

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5.0

"It was my first bmw purchase and Mr Richard Grace was fantastic updating me and made my experience Sytner cardiff a very pleasant one."

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5.0

"was very happy with the sales man alex harries and evreyone there were very helpful"

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5.0

"The whole experience was very positive."

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5.0

"Martin Dearden and Jason O'Brien made the whole process a pleasure. It was made simple and presented openly and honestly, which secured the purchase."

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5.0

"Happy with the dealership."

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5.0

"Mark Jeans was excellent"

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5.0

"I was particularly impressed with the service and manner of John Rosser who looked after me. A very helfpul, knowledgeable and accomodating salesman."

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5.0

"The salesman went out of his way to explain things to me."

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5.0

"Pleasure doing business with BMW Cardiff. Salesman Alex Harriss was so particular with every detail on the BMW brand! the X1 is more than what I had expected....MAGNIFICENT."

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5.0

"Very well done simple and easy experience."

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1.0

"I really could add a lot more to my above comments, but I will wait to see what the car is like when I am able to pick it up following their 'repairs'. The salesman apparently wasn't told that the starter motor was failing to turn over when starting."

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4.9

"Almost perfect. Jenna Slowman is a pleasure to deal with and the other staff I had dealt with / spoken too were friendly and helpful. Unfortunately when taking delivery I had to wait over an hour despite arriving on time for my appointment."

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5.0

"Sales Executive Richard Grace was outstanding, and an absolute pleasure to deal with throughout the whole few months the process took."

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5.0

"We have dealt with John Rosser for several years and found him to be extremely professional, competent and knowledgeable. He understands our needs and requirements and always tries to meet them to our total satisfaction."

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5.0

"Very helpful at the dealership."

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5.0

"We found the level of service we received from Sytner Cardiff was excellent.A special mention to John Rosser who assisted excellently us throughout the sales process and kept us informed whilst awaiting delivery of the car."

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3.2

"Salesman not helpful. I did not wish for pro sat nav. now I do not have any. I thought sat nav was standard as per brochure/catalogue."

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5.0

"The salesperson was very helpful and fun."

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5.0

"absolutely amazing service and I can see why Alec is one of your top salesmen as he made me feel valued and made sure that I got the right car to suit my needs"

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5.0

"please convey my sincere thanks to jenny for her friendly and professional service."

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5.0

"john was an excellent sales person"

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5.0

"The service received was outstanding."

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5.0

"Every one at Sytner was exceptionally helpfull. They went out the extra mile and i always felt it was as if they wanted to rather than had to . RICHARD GRACE my sales executive really stood out as nothing was too much trouble."

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5.0

"The service provided by your sales representative JOHN ROSSER was first class. I would recommend him to antone."

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5.0

"This is the second vehicle that we have purchased from Sytner Cardiff in the last few months and on both occasions, Jay Dent has provided us with a first class service, thank you!"

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5.0

"Having used Sytner Cardiff before when buying a car, this was the first time that I've purchased a new car from the dealership. I felt at ease with the whole experience."

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5.0

"Sytner Cardiff were quite frankly brilliant and a credit to the BMW brand. Friendly, helpful, not pushy, knowledgable - I would go so far as to say that I do not think it is possible to get a better sales experience any."

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5.0

"Jay Dent is a credit to your organisation."

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4.0

"Jenna was excellent and very patient a, she took the time to explain everything as was constantly in touch with me. Only learning point was in relation to the transfer of my private plate which will be completed after the registration."

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5.0

"Very helpful"

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5.0

"Excellent service."

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5.0

"Very professional warm staff. Very easy to do business with, I would certainly recommend the Dealership and staff. First class."

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5.0

"They were brilliant. Very informative and helpful throughout the process."

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5.0

"Dealer experience was outstanding"

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5.0

"The lady who looked after me could not have been more helpful. Nothing was too much trouble, excellent sales lady."

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5.0

"The sales executive I dealt with, Mark James, was excellent and pulled out all the stops to achieve a deal that I was happy with, and to obtain a car that met my requirements within a short timeframe."

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5.0

"Very helpful service as usual from the dealership. Alex Harris very helpful in taking through options."

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5.0

"They were very helpful and accommodating."

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5.0

"The salesman who looked after me was excellent very friendly and helpfull and had great knowldege of the vehicle ."

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5.0

"The purchase of my new BMW was made with the assistance of Mr.John Rosser at Synter Cardiff.An exceptionally pleasant and helpful gentleman with endless patience.With his help I was able to choose the exact vehicle and optional extras that I needed."

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5.0

"i am completely happy with them"

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4.5

"There was confussion regarding the cruise control within my vehicle and it hasn't been fitted."

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5.0

"Excellent customer service. Sales person Mark James and team were very helpful, friendly, knowledgeable and always went that extra mile to please the customer."

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Service
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5.0

"they were very nice ."

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4.0

"The service indicator was not reseted."

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5.0

"Friendly staff and good customer service provided."

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3.0

"The Mot took longer than expected."

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2.0

"I had originally booked my 640d in, I then phoned to swap the appointment for my M4. I was told that you were fully booked and had to wait for over an hour to get my original appointment. When I arrived on the day, the job sheets etc were not printed"

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4.0

"The diagnostic test was completed and the service was good."

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5.0

"The service was very good."

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5.0

"Robin is first class"

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3.0

"The service was fine but the centre fitted winter tyres to my car without checking the tyre pressure."

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5.0

"Very happy with the dealership."

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4.0

"The service was very good."

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4.0

"They are expensive."

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5.0

"The service was very good."

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2.0

"The problem with the electricals is still present after the repairs."

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5.0

"Very friendly."

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5.0

"There is a very helpful lady there."

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5.0

"Very friendly espiecially Ann on the service desk, she is very helpful."

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5.0

"Very professional"

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5.0

"The service was very good."

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5.0

"I always enjoy going for a service."

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5.0

"Great service."

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4.0

"We had a courtesy car which was a bit ropey."

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5.0

"The service was very good."

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5.0

"Happy with the dealership."

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5.0

"Happy with the dealership."

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5.0

"it was great."

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5.0

"they were polite and helpfull."

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5.0

"Job done perfectly."

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5.0

"SOPHIE GIBSON was very nice polite and helpfull."

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5.0

"Really good service and friendly."

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5.0

"The service was very good."

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5.0

"Pre and post-visit conversation to ensure every eventuality/satisfaction. I don't even get that from the wife!"

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5.0

"The service was perfect. The collect and delivery service is valuable."

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2.0

"There was an issue getting a courtesy car as i had to wait a very long time while they sent confirmation over to the hire car company and the car wasn┬┐t like for like either. Lack of communication throughout, no one called to say when the car would b"

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5.0

"Very charming, courteous and efficient."

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5.0

"Brillant service."

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5.0

"The dealership have always been helpful and courteous"

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5.0

"Very professional"

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5.0

"The service was very good."

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5.0

"Happy with the dealership."

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5.0

"Excellent service"

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1.0

"The showroom valet was dirty."

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5.0

"Very fast and efficient."

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5.0

"Excellent."

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5.0

"They kept me well informed and the car was cleaned except for the boot."

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5.0

"It was very straightforward, no problems."

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5.0

"The service was very good."

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4.0

"I had to wait for a week and a half for an appointment."

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4.8

"Very helpful and friendly efficient staff."

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5.0

"The service assistant was very good and I was very pleased."

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4.5

"Everyone was very courteous at the dealership."

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5.0

"The service was very good."

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3.0

"I think the overall level of service was okay, they did a vehicle inspection I thought this was disgusting."

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4.0

"The centre just handed me my keys without verifying who i was which was not very security friendly"

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5.0

"Very happy car is always collected and dropped off with little fuss. always excellent service"

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5.0

"Everything was fine."

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3.2

"I booked an MOT with the dealer I bought the car from 12 mths ago due to an email I rec'd from the dealer promising free mot's. I was then told that this only applied to purchases made after the date of the email. I felt mislead and let down by this."

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4.0

"Very good service."

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1.0

"Obnoxious front desk staff directed me vauguely to the wrong desk.Waited at empty desk for 10 mins with several service staff walking past before I went and asked a woman to help me.She said she was on her own on a Sat morning."

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5.0

"always polite and very good"

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5.0

"The dealership were very helpful and assisted with getting the issue resolved and back on road the next day."

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4.0

"I found them most helpful."

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5.0

"they were really good."

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4.0

"It was a three year service; all they did was change the brake fluid."

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5.0

"ROB in service was very good."

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5.0

"The service was very good."

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5.0

"Really helpful, Provided me with tea."

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4.5

"There was a bit of delay due to having to wait for the rep from Eurocar as Dealership didn't have a courtesy car available."

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5.0

"All the staff are very professional and quick. The vehicle came back so clean I could see the pride that the staff had in their work."

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5.0

"they were very good."

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3.0

"Robin is very good. Not impressed with the replacement windscreen wipers."

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2.0

"The service was okay but there was confusion from the staff about the Bluetooth module to be fitted."

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1.0

"They did not know what was wrong with the vehicle."

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1.0

"The lady who looked after the pick up and delivery of the vehicle was fantastic and could not have done any more to sort the issue out for the date of pick up of the vehicle . However the advice from the service advisor to replace both front tyres w"

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4.5

"Very good and I have the collection and drop off service which was good, they advised that I needed a filter and they would get intouch when this becomes available, but I have not received any contact."

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2.0

"Marks are purely for the front of the house team."

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5.0

"Always professional"

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5.0

"They're fantastic, it's so well run."

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2.0

"Disappointed with the clean up."

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5.0

"The staff was very good, polite and helpful."

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5.0

"I am on the value service plan but the S ytner Cardiff did not have this transferred to themshelfs"

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4.0

"I had to wait a little while to get booked in and feel a reception at the Service department would be useful."

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5.0

"i am very happy with the service."

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5.0

"Always good service."

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5.0

"They turned up on time and explained everything."

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5.0

"The attitude of the staff at the dealership has improved greatly in the last three years. Ann, the Service Adviser could not have been more helpful."

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3.0

"The health check video was a waste of time and effort. When calling after recieving the video I spoke to 4 different people, before getting the lady concerned and a full quote for work was not ready, the lady had to call me back."

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1.0

"The car was totally unsafe after taking it home. I nearly crashed as code had not 'taken' which impacted on sterling and handling."

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3.0

"The tracker device was disturbed resulting in it alerting the control centre daily. I have had to book the car back in to have this rectified. This is a total inconvenience and should not be happening."

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2.1

"The service was fine - basically just an oil and filter change, so nothing much to go wrong. There were however, four "recalls" which were obviously addressed at the same time. One of these went very very wrong!"

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4.5

"They needed a part that took an extra day to arrive, it would have been nice if the dealership could have made me aware of this, then I could have taken my vehicle when all the parts were instock, instead of them having to keep my vehicle longer than"

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4.0

"They did the work quickly, I did not have a like for like courtesy vehicle."

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4.0

"It was pretty good but lack of communication from dealership."

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4.0

"Could have been quicker."

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5.0

"The dealership were fine; I did not realise that I was being put through to a call centre. I required a light bulb to be fitted as well as the service; two separate appointments were made."

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4.5

"Very accommodating."

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4.0

"they are very efficient . i am completely happy ."

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5.0

"Very helpful and friendly."

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5.0

"Very professional and polite and the work was carried in a timely manner."

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4.5

"I cannot fault it, they looked after me and i used the Wi Fi"

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1.5

"They left a part on dashboard off and it fell out, they also didn't carry out a valet."

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4.0

"they dianosed the fault and rectified it and the vehicle was returned the next day."

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4.0

"The service was fine but I do not think I should have had an oil leak after 35,000 miles and it was going to be expensive for the work to be done."

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5.0

"Happy with the dealership."

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5.0

"Gareth was brilliant, he did everything that I needed."

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3.0

"The engine bay was dirty."

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4.0

"Very comfortable experience."

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5.0

"It was really good"

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1.0

"The car was advising the service was due in 2015, but after the recall work on this visit it is now stating November 2014."

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3.0

"There was a breakdown in communication, but the service light came on immeadiately after the visit, this could be relayed at the visit."

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4.0

"The car wasn't ready when they said it would be."

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5.0

"Great prompt service from Cardiff, made me feel a valued client."

Click here for service overview page.

Sytner Cardiff
BMW Service

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