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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

26 comments from 87 reviews

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Service

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4.4

116 comments from 267 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Jenna was very attentive, contacted me with updates. Was not pushy at all during the sale. Had non of the typical car sales person stereotypes that often put people off, put me at ease, made it clear it was my decision. Would recommend her."

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5.0

"Process was simple and straightforward. Everything was clearly explained"

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5.0

"John Rosser at Sytner Cardiff was easy to talk to and answered all my questions. I was impressed by the overall experience."

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5.0

"The sales executive could not have been anymore helpful and in fact made sure all my questions were answered. Even down to ensuring I could see as many colour variations as possible, in order to complete my choice."

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2.0

"I ordered a Black X5 but received an Imperial Blue one instead!I ordered a Blue one originally, but changed my mind to Black a week later. Somehow this was not forwarded on so I ended up with Blue. As it is I'm not too unhappy but not what I ordered"

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5.0

"A big thank you to mark James for making the whole experience special. It was lovely not to be rushed and able to ask as many questions as needed. Cheers!"

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5.0

"I shopped around a few competitors for a new car over the past few months and Sytner BMW by far had the No. 1 service and experience, I could not walk away without a new car."

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5.0

"Richard Grace, in particular, was excellent"

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5.0

"Ed, Alex and the team were so very welcoming. I felt like royalty. It was uplifting and everything was made easy."

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5.0

"Treated like a valued customer."

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3.2

"Not many staff avaliable when i was browsing the showroom."

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5.0

"The service received at Sytner Cardiff was unrivalled. Paul Bennett made the entire process easy and stress free, and was a pleasure to do business with. Thank you Paul and Sytner Cardiff"

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5.0

"Mark the sales rep was very good ."

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5.0

"Excellent service. Mark James was knowledgeable about the product, friendly and easy to get along with but not too pushy which was good. Very helpful and a pleasant experience."

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5.0

"the sales executive john rosser, was extremely helpful and a pleasure to deal with, and so was the rest of the staff."

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5.0

"The staff were very helpful."

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5.0

"Brilliant experience."

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5.0

"Once again, ally needs we're met! The service we had was fair, professional, supportive and friendly! There was a level of understanding that accommodated us."

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5.0

"Dale tried very hard to ensure process was as smooth as possible."

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5.0

"Very good, great service Jenna and Dom."

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5.0

"Amazing customer serviceOutstanding attention to detail Very customer focused in finding the right deal for me John was brilliant with me in making sure I was happy with everything"

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5.0

"Friendly and thorough"

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5.0

"Mark James was an excellent sales person. Keeping us informed at every oppoutunity through phonecalls or by e.mail. He spent a good time explaining everything on the car and made us feel special and a valued customer. !0/10 for Mark James."

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5.0

"Alex Hariis has got good people skills."

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5.0

"I appologise i cant remember the salesman name or the gentleman that guided us through the basic operation of the vehicle but i would like to say both the gentlemen were both very proffessional and helpful . Thank you"

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5.0

"Genna at Sytner was excellent all along with constant updates on vehicle etc."

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Service
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5.0

"The service was very good."

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5.0

"Overall the experience with the retailer is good."

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3.0

"When I originally phoned there was no appointment for 2 weeks and there was no courtesy car available."

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4.9

"Kayleigh in service took.the time.to.make.me.feel welcome.and took the time.to.answer.all.of..my questions. ."

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5.0

"The service was very good."

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5.0

"The service staff are excellent."

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5.0

"Never had a problem, they are very helpful."

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5.0

"Really good, everything went well."

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3.0

"They were going to change the tyre, they still have not contacted me to let me know whether they have the tyre instock."

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5.0

"Very good at Sytner Cardiff but i have had issues at other dealerships."

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4.0

"I was hanging around whilst I was handing in the keys."

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4.9

"I had an MOT."

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5.0

"They were efficient ."

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5.0

"Very good; excellent."

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4.8

"Very helpful, polite and punctual."

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3.0

"the cost overall was too much ."

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5.0

"The service was good, the staff were welcoming and kept me well informed."

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4.0

"They damage one of the front wheels when they were taking it off; it was not a major problem though."

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5.0

"The whole service was extremely professional, they cleaned the car, and they kept to their timescales. Keith was extremely helpful."

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4.5

"It would have been nice to have the continuous feedback from the one member of staff."

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5.0

"It was very efficient and very good, deal with very well."

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5.0

"Very good"

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5.0

"i am completely happy with them. fantastic service every time."

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4.4

"Just need to return to get the dashboard indicator altered regarding the next service updated - it still tells me that I need to service the ca this month! Unsure if correct tyre pressure was put in front tyres(offside as had warning of v low air."

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5.0

"Over the years i have had many cars, but the service i get from Sytners BMW Cardiff has been the best."

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5.0

"The staff produced excellent service from the beginning of the visit to the end."

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5.0

"Very friendly."

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4.0

"It is pricey"

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3.0

"The car was returned with a fault on the clutch. However the driver who returned the vehicle did not mention this when it was dropped off."

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4.8

"There was no complimentary notice to say the valet and service had been completed."

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3.0

"I needed a loan vehicle, they said that there was a month's waiting list. I waited a month, when I got there on the day, I waited at the dealership, I was then driven to an Enterprise office. They could not tell me what car was available. I was given"

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2.9

"Labour charge on repair to air conditioning system excessive"

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4.0

"I did find a scratch on my left side door."

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4.0

"The dealership do a good job but it's a little expensive."

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5.0

"No complaints whatsoever."

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3.0

"I booked a courtesy car two weeks in advance and when I went to the dealership there wasn't one available. It took forty five minutes for the dealership to hire a vehicle from elsewhere."

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3.0

"My wing mirror was scratched but dealt with by the team."

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5.0

"I had the collection and drop off service."

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5.0

"Everything was good and efficient."

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5.0

"Very helpful."

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5.0

"it is excellent."

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2.5

"I did not receive the customer service I expected from the staff I was dealing with."

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5.0

"They did everything quicker than expected, they were very helpful."

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5.0

"The dealership were very helpful and couldn't do enough to help."

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4.0

"Very good"

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5.0

"Excellent service."

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5.0

"I had BMW spec tyres fitted elsewhere and after 3 visits they had failed to balance them properly. I enquired with John (new car sales) who Sytner use - he then organised a free balancing at Sytner, Cardiff!Gareth was also great - 6 star service"

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5.0

"Fantastic service."

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4.5

"they were very pleasant"

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2.5

"The parking sensor was not looked and the courtesy car was rubbish"

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2.0

"It took over an hour to drop my car off and pick up my courtesy up which is unacceptable."

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5.0

"Excellent service."

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3.5

"It went in as it was losing oil and the smell was going back into the car, after we got it back it still smelling."

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5.0

"The staff are really nice and helpful."

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3.0

"I didn't recieve the inspection report."

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4.0

"The appointment was left open which was good for me and the visit was not long."

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3.5

"Very poor communiction"

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4.5

"Helpful."

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5.0

"Very happy with them"

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5.0

"Good service and treated well."

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5.0

"Efficient."

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5.0

"Very impressed"

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5.0

"Very good."

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5.0

"Very helpful."

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5.0

"they were very helpfull and polite."

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5.0

"The service was very good indeed and the staff extremely friendly and helpful."

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5.0

"i am completely happy."

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5.0

"They always look after me very well."

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5.0

"they were slow on the day so it took two hours longer than advised."

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4.0

"The issue with my vehicle was resolved on this visit."

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5.0

"i am completely happpy with this visit. it was the second visit as the first visit did not resolve the issue. the sales manager Mr Turner took ownership of the problem and saw it through to my satisfaction"

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3.0

"I booked it in for 9 o clock, they told me that the car would not be seen until 11 o clock; I was called at 12.30 to say that the car was ready. I arrived at a quarter to one I had to wait a further 20 minutes."

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2.0

"My vehicle was covered in bird mess"

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4.9

"Good work by Oz. he`s one good trained talented engineer, as i know not any mechanic can tackle a M5.i willk continue to use Sytners as long as Oz continue to work there.When he doe`s a job it is spot on.Regards,Greg Kennedy"

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5.0

"They kept me fully updated."

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4.0

"they did not call back as requested about the parts delivery."

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5.0

"It was very valet and I didn't expect it."

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5.0

"Very good."

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5.0

"they were excellent brilliant service."

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5.0

"They arranged for a taxi for my partner and the baby."

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2.5

"I was disappointed that they did not pick up my car when I had booked it in, there was some kind of a mix up. When I phoned up to see what was happening I was told someone would call me back. Two days later no had rung me so I had to call again. O"

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5.0

"It was collected and was very good"

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5.0

"Good service, but I still have a knocking noise in the front of my car."

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4.0

"I wasn't very happy about being advised there would be a £50 charge to be given advice as to what the problem referred to above could be."

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5.0

"Very good service."

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3.0

"The car wasn't ready as scheduled, and I was delayed."

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5.0

"They were courteous, efective and efficient."

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5.0

"They could not give me an allocated slot for the MOT. I had to drop the vehicle off for the day. However I was informed it was ready by 3.00.pm. I was unable to get a lift to pick it up, therefore it was left overnight."

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3.0

"Some off the jobs were not done meaning a second visit."

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3.0

"It was delayed, 5 hours for a MOT is too long."

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5.0

"they are always very professional."

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5.0

"Very good service from the dealership."

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3.0

"Although polite and efficient. they put it on a diagnostic machine, I was disappoiinted that they didn't have the part so it had to go back."

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5.0

"they are always first class on the service side."

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5.0

"The people there are great."

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2.5

"i was kept waiting with out any updates for a long time."

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1.0

"I paid for a 5 year service pack. However I was not informed that the plan would not cover the vehicle after 62000 miles."

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5.0

"Very helpful."

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5.0

"Very good experience at the dealership."

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4.5

"The price is high. I was very pleased with the car once the work was carried out."

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5.0

"They are always really pleasant and provided me with a free courtessy car."

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2.0

"They left the service light on after the service and they didnt wash the car properly."

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5.0

"I was impressed with the video."

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5.0

"Very welcoming and the service is excellent."

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5.0

"fantastic"

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5.0

"Very nice people to deal with always a pleasure to go there, very professional company."

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3.0

"I was phoning up all the time to see what was happening and they did not phone me back. Other than that Rob and Ossie were awesome."

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5.0

"Robin was exceptional."

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5.0

"Everything was fine."

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2.5

"The car was damaged whilst it was being cleaned which resulted in me having to put myself out taking it to the dealership etc. I would score the service a 4.0 though, I usually get a good service."

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4.0

"There were no complaints whatsoever; I did not know that the vehicle would be cleaned, I was not offered coffees etc."

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5.0

"Robin and Keith in particular are brilliant. I wasn┬┐t to happy with the second hand sales team as they offer they gave me for one of my BMW's was insulting."

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5.0

"The service was excellent."

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5.0

"Excellent service received from the dealer."

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5.0

"Very well looked after at the dealership."

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5.0

"The staff at Sytner in Cardiff are always welcoming and generous, and treat you with the level of respect deserving of such a premium brand! The free coffee, mints, water and complimentary car wash is a welcome treat."

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Sytner Cardiff
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