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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

19 comments from 68 reviews

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Service

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4.4

91 comments from 253 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Found everybody from the receptionist, Mark who sold me the car to the manager very friendly and helpful. I genuinely couldn't have had a better all round experience with buying and receiving my new car."

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5.0

"The sales man was brillant."

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5.0

"I cannot praise John Rosser and the staff enough I was very well looked after."

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5.0

"They were very helpful."

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5.0

"There was no pressure to buy, nor to focus on a particular model. All staff were very helpful in helping me to identify (and finance) what I wanted/needed. I spent more than 3 hours in total get help to understand my (potential) car."

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5.0

"The staff and experience with sytner was absolutely amazing. They made me feel welcome and important to them. I dealt with Edward Phillips mainly and I must say he is a pleasure to deal with and know. He'sbthe reason I made my mind up about the BMW"

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5.0

"Fantastic!!"

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5.0

"They looked after us very well."

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5.0

"Having recently purchased a new BMW 1 Series at Sytner Cardiff, I must give thanks to Alex Harris (Sales Specialist) and the excellent customer service provided. The whole experience was made easy and stress free."

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1.0

"I wasn't provided with the full list of added extra for the vehicle. The new model of this vehicle is now being advertised at a less price that what I am currently paying for my vehicle."

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5.0

"One of the best sales experiences I have had and I have bought many cars over the years! The handover briefing was excellent and when I read the manual there was not much more to learn!"

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5.0

"Best car garage I have been to. The salesmen there were very good and extremely helpful."

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5.0

"The only small problem I have is, I still have not received my car manual pack or had a phone call to let me know when or were it will be with me."

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5.0

"Jenna was totally professional, friendly and fully informed. Leaving the showroom I felt like I had all information required and delighted with the purchase. I certainly did not feel pressured or mugged. A great all round experience."

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5.0

"I was supported by a single point of contact, John Rosser, and he kept me informed at every stage during specification, ordering, build and hand-over. John was friendly, good-humoured and very professional throughout."

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5.0

"Jenna who handles the mobility side of things, she was excellent."

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5.0

"Mark James at Sytner Cardiff provided excellent customer service. It was professional yet personal."

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5.0

"Happy with the dealership."

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5.0

"I wouldn't go anywhere else to be frank."

Click here for sales overview page.

Service
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1.0

"the vehicle was ready but the airbag warning light came on as soon as i picked it and it had to go straight back in and the work took another hour and a half to rectify the issue."

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5.0

"i am happy with them"

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5.0

"It was fantastic, brilliant."

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4.0

"Courtesy cars do not seem to be readily available, otherwise I would have scored 5"

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4.0

"diagnosis was very good. the item sent from BMW was the wrong one on the first visit this vist fitted the replacement part."

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5.0

"Very helpful."

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5.0

"they were very good."

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4.5

"Very happy with the service but the centre did not turn off the service lights."

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5.0

"Very happy. Usual professional service."

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5.0

"Excellent service"

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5.0

"The centre staff know me and when I visit we have a laugh and they carry out the work requested."

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4.5

"What was good was the valeting afterwards"

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5.0

"i am happy with them"

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1.0

"the work was not completed on the visit.The seat back issue was not resolved."

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5.0

"The service at Cardiff was excellent."

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3.0

"There was no courtesy car available."

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5.0

"they are really helpful and lovely"

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5.0

"Perfect. It was very seamless and professional."

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1.0

"I was charged £50 for a diagnosis despite being under warranty. I had already told the dealership what the issues with the car were, as stated to me by the BMW technical engineer who came to see the car. The issues are still yet to be resolved."

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5.0

"Very helpful and professional."

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5.0

"MOT"

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5.0

"Really helpful."

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4.0

"The centre went ahead and carried out an MOT on my vehicle and failed it due to a brake fluid cable tubing. I have taken the vehicle to a third party garage and advised of this cable but they re tested the car was passed."

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4.0

"The service took longer than expected."

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5.0

"they are always very good."

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5.0

"I would have no hesitation in dealing with the staff at Sytner Cardiff, they kept me fully informed as to what was going on and always gave follow up telephone support."

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1.0

"I had an elecrical problem with my car and they said it would take 8 weeks to get part needed in. I waited 8 weeks re-booked my car in and they dismantled it and then discovered they had the wrong part. Impression was no one seemed to really care"

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5.0

"Just first class service."

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5.0

"they are always good."

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5.0

"The service was very good."

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5.0

"they were pretty good."

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5.0

"The service was excellent, it was excellent because Keith went above and beyond."

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4.0

"It took longer longer than it was supposed to. The staff were very pleasant."

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5.0

"Always very friendly and very accommodating."

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2.0

"I've emailed the dealer principle to record my disappointment with the service I recieved re: customer service to assist me with regard to my vehicle being immobilised and no help to assist with onward travel or warranty services to supply a hire car"

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5.0

"The service was very good."

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2.0

"Staff are very good but there remains the problem of the electrical fault and noone having a clue what is causing it and I am going to have to pay for investigations that MAY reveal the problem."

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3.2

"Sophie was excellent but the windscreen was still dirty & the boot wasn't hovered."

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5.0

"The centre staff went over and above what I would have expected."

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4.0

"The service was very good."

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5.0

"Very courteous."

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4.9

"The service advisor Sophie was very good. She tried to liaise with sytner leicester for me and then followed up after my visit to check i was fully satisfied. She seemed to really care."

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3.0

"The repair took 4 days to get the part."

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3.0

"There was a lack of communication about the work being done on my car."

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5.0

"SOPHIE in service was absolutely fantastic and very professional."

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5.0

"When I collected the car, they advised that the tread had gone on my tyres, I had to go to kwik fit and they don't do the tyre pressures, this has now started a warning light and have to return to have this reprogrammed."

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5.0

"Very warm and welcoming."

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4.0

"The service was very good, the bill was corrected."

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3.0

"parking sensor still not fixed."

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5.0

"Very good service."

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5.0

"They are always very good at Cardiff."

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5.0

"All helpful."

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5.0

"Very well organised."

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5.0

"Very helpful"

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5.0

"Andy Harris was very good"

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4.0

"Very polite"

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4.0

"Connected drive not working, originally asked to phone the dealership guru, and when I did this, he asked me to pop car in, when I did this I was told the car needed to be booked in, When I did this, no solution found and has to be bkd in again argh!"

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5.0

"The service was very good."

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5.0

"it went very well."

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3.0

"There were no available courtesy cars. We had to obtain a courtesy car for our own needs."

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4.0

"The service was very good."

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1.0

"They are all very helpful, I feel that they are doing their best. I am very disappointed that the issue has not been resolved."

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4.5

"Ordered the collect and drop off service for the vehicle but the driver was unable to take the car as one of the tyres wasn't right."

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5.0

"There was a broken machine and it was going to delay the service but they managed to sort it out so it was not a problem."

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2.0

"The diagnostic test was completed but I didn't like the price that I was quoted for the work was to be done."

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4.5

"they were very very good."

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5.0

"The service was very good."

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5.0

"Fantastic customer service"

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2.0

"I was quoted a price of eight hundred pounds for the work and it turned out to be fifteen hundred pounds."

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3.0

"attention to detail could be better. The valet and wash could be better. It took a long time for the work to be completed."

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5.0

"they were very good."

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5.0

"they were very very good."

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5.0

"they were very helpful and informative. superb service."

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3.5

"I am sure my mileage was a lot higher when it came back."

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5.0

"Very effective."

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5.0

"Great down there, no hassle, well looked after."

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2.0

"the vehicle was not ready when i arrived. The entertainment centre presets and memory had been reset."

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1.0

"The issue is still ongoing with the brake pads even though they have been changed recently."

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5.0

"Very friendly and welcoming."

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5.0

"Happy with the dealership."

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4.0

"Was surprised to find the car on its return had lost all its presets ie.Radio stations and the 8 preset buttons."

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3.0

"it took a long time for the work to be carried out."

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4.0

"The service was very good."

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4.0

"they are very good."

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5.0

"it is very easy to book . They are very good."

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5.0

"Happy with the dealership."

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5.0

"It was very good, they are very personable people there, nothing was too much trouble, the car was washed and cleaned. I did not know what work had been carried out as I did not have a check-list. Otherwise it was excellent."

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3.1

"Simple part was not available until the following day"

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3.0

"I was disappointed there was no screen wash in the bottle."

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4.8

"Always treated very well by all staff. The gentleman who booked my car in for service was exceptionally king inasmuch as he promised my car to be ready for 2.00pm to allow me to pick up grandchild from school. At 2.00pm car was ready"

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5.0

"Everything was fine and the staff were professional."

Click here for service overview page.

Sytner Cardiff
BMW Service

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