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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

41 comments from 107 reviews

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Service

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4.3

111 comments from 254 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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3.2

"Salesman not helpful. I did not wish for pro sat nav. now I do not have any. I thought sat nav was standard as per brochure/catalogue."

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5.0

"The salesperson was very helpful and fun."

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5.0

"absolutely amazing service and I can see why Alec is one of your top salesmen as he made me feel valued and made sure that I got the right car to suit my needs"

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5.0

"john was an excellent sales person"

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5.0

"please convey my sincere thanks to jenny for her friendly and professional service."

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5.0

"The service received was outstanding."

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5.0

"Every one at Sytner was exceptionally helpfull. They went out the extra mile and i always felt it was as if they wanted to rather than had to . RICHARD GRACE my sales executive really stood out as nothing was too much trouble."

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5.0

"The service provided by your sales representative JOHN ROSSER was first class. I would recommend him to antone."

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5.0

"Sytner Cardiff were quite frankly brilliant and a credit to the BMW brand. Friendly, helpful, not pushy, knowledgable - I would go so far as to say that I do not think it is possible to get a better sales experience any."

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5.0

"Having used Sytner Cardiff before when buying a car, this was the first time that I've purchased a new car from the dealership. I felt at ease with the whole experience."

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5.0

"This is the second vehicle that we have purchased from Sytner Cardiff in the last few months and on both occasions, Jay Dent has provided us with a first class service, thank you!"

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5.0

"Jay Dent is a credit to your organisation."

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4.0

"Jenna was excellent and very patient a, she took the time to explain everything as was constantly in touch with me. Only learning point was in relation to the transfer of my private plate which will be completed after the registration."

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5.0

"Excellent service."

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5.0

"Very professional warm staff. Very easy to do business with, I would certainly recommend the Dealership and staff. First class."

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5.0

"Very helpful"

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5.0

"They were brilliant. Very informative and helpful throughout the process."

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5.0

"Dealer experience was outstanding"

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5.0

"The lady who looked after me could not have been more helpful. Nothing was too much trouble, excellent sales lady."

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5.0

"Very helpful service as usual from the dealership. Alex Harris very helpful in taking through options."

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5.0

"The sales executive I dealt with, Mark James, was excellent and pulled out all the stops to achieve a deal that I was happy with, and to obtain a car that met my requirements within a short timeframe."

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5.0

"They were very helpful and accommodating."

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4.5

"There was confussion regarding the cruise control within my vehicle and it hasn't been fitted."

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5.0

"i am completely happy with them"

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5.0

"The salesman who looked after me was excellent very friendly and helpfull and had great knowldege of the vehicle ."

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5.0

"The purchase of my new BMW was made with the assistance of Mr.John Rosser at Synter Cardiff.An exceptionally pleasant and helpful gentleman with endless patience.With his help I was able to choose the exact vehicle and optional extras that I needed."

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5.0

"Excellent customer service. Sales person Mark James and team were very helpful, friendly, knowledgeable and always went that extra mile to please the customer."

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5.0

"Richard Grace made the whole experience very easy, explaining everything every step of the way and was very reassuring."

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5.0

"Jenna was very attentive, contacted me with updates. Was not pushy at all during the sale. Had non of the typical car sales person stereotypes that often put people off, put me at ease, made it clear it was my decision. Would recommend her."

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5.0

"Process was simple and straightforward. Everything was clearly explained"

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5.0

"A big thank you to mark James for making the whole experience special. It was lovely not to be rushed and able to ask as many questions as needed. Cheers!"

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2.0

"I ordered a Black X5 but received an Imperial Blue one instead!I ordered a Blue one originally, but changed my mind to Black a week later. Somehow this was not forwarded on so I ended up with Blue. As it is I'm not too unhappy but not what I ordered"

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5.0

"The sales executive could not have been anymore helpful and in fact made sure all my questions were answered. Even down to ensuring I could see as many colour variations as possible, in order to complete my choice."

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5.0

"John Rosser at Sytner Cardiff was easy to talk to and answered all my questions. I was impressed by the overall experience."

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5.0

"I shopped around a few competitors for a new car over the past few months and Sytner BMW by far had the No. 1 service and experience, I could not walk away without a new car."

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5.0

"Richard Grace, in particular, was excellent"

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5.0

"Ed, Alex and the team were so very welcoming. I felt like royalty. It was uplifting and everything was made easy."

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3.2

"Not many staff avaliable when i was browsing the showroom."

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5.0

"Treated like a valued customer."

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5.0

"The service received at Sytner Cardiff was unrivalled. Paul Bennett made the entire process easy and stress free, and was a pleasure to do business with. Thank you Paul and Sytner Cardiff"

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5.0

"Mark the sales rep was very good ."

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Service
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5.0

"Always professional"

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2.0

"Disappointed with the clean up."

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5.0

"The staff was very good, polite and helpful."

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5.0

"They're fantastic, it's so well run."

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4.0

"I had to wait a little while to get booked in and feel a reception at the Service department would be useful."

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5.0

"I am on the value service plan but the S ytner Cardiff did not have this transferred to themshelfs"

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5.0

"i am very happy with the service."

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5.0

"Always good service."

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5.0

"They turned up on time and explained everything."

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3.0

"The tracker device was disturbed resulting in it alerting the control centre daily. I have had to book the car back in to have this rectified. This is a total inconvenience and should not be happening."

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3.0

"The health check video was a waste of time and effort. When calling after recieving the video I spoke to 4 different people, before getting the lady concerned and a full quote for work was not ready, the lady had to call me back."

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1.0

"The car was totally unsafe after taking it home. I nearly crashed as code had not 'taken' which impacted on sterling and handling."

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5.0

"The attitude of the staff at the dealership has improved greatly in the last three years. Ann, the Service Adviser could not have been more helpful."

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2.1

"The service was fine - basically just an oil and filter change, so nothing much to go wrong. There were however, four "recalls" which were obviously addressed at the same time. One of these went very very wrong!"

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4.0

"they are very efficient . i am completely happy ."

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4.0

"It was pretty good but lack of communication from dealership."

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4.5

"Very accommodating."

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5.0

"The dealership were fine; I did not realise that I was being put through to a call centre. I required a light bulb to be fitted as well as the service; two separate appointments were made."

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4.0

"Could have been quicker."

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4.5

"They needed a part that took an extra day to arrive, it would have been nice if the dealership could have made me aware of this, then I could have taken my vehicle when all the parts were instock, instead of them having to keep my vehicle longer than"

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4.0

"They did the work quickly, I did not have a like for like courtesy vehicle."

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5.0

"Very professional and polite and the work was carried in a timely manner."

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5.0

"Very helpful and friendly."

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4.5

"I cannot fault it, they looked after me and i used the Wi Fi"

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1.5

"They left a part on dashboard off and it fell out, they also didn¿t carry out a valet."

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4.0

"they dianosed the fault and rectified it and the vehicle was returned the next day."

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4.0

"The service was fine but I do not think I should have had an oil leak after 35,000 miles and it was going to be expensive for the work to be done."

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5.0

"Happy with the dealership."

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3.0

"The engine bay was dirty."

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5.0

"Gareth was brilliant, he did everything that I needed."

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5.0

"It was really good"

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1.0

"The car was advising the service was due in 2015, but after the recall work on this visit it is now stating November 2014."

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4.0

"Very comfortable experience."

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3.0

"There was a breakdown in communication, but the service light came on immeadiately after the visit, this could be relayed at the visit."

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4.0

"The car wasn¿t ready when they said it would be."

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5.0

"Great prompt service from Cardiff, made me feel a valued client."

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4.0

"Very good."

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3.0

"The dealer had to order parts so the vehicle was kept in over night but the wrong part was ordered and had to be reordered. when i got the vehicle back on 09/09/014 the windscreen washer bottle did not work and i was not able to use the window wash"

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4.4

"very professional very nice. booked the car in for 9.30am i was advised it would not be started untill 10am and i was waiting for the work to be carried out."

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5.0

"The service was very good."

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5.0

"Overall the experience with the retailer is good."

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3.0

"When I originally phoned there was no appointment for 2 weeks and there was no courtesy car available."

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3.0

"I was contacted by a one of your service reps that my MOT was due and would like to book an appointment and at what time so I asked for a 10.00am when I arrive, the nearest time I could have my MOT was 3pm, which was not what I expected"

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4.9

"Kayleigh in service took.the time.to.make.me.feel welcome.and took the time.to.answer.all.of..my questions. ."

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5.0

"The service was very good."

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3.0

"They were going to change the tyre, they still have not contacted me to let me know whether they have the tyre instock."

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5.0

"Really good, everything went well."

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5.0

"The service staff are excellent."

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5.0

"Very good at Sytner Cardiff but i have had issues at other dealerships."

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5.0

"Never had a problem, they are very helpful."

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4.0

"I was hanging around whilst I was handing in the keys."

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4.9

"I had an MOT."

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5.0

"They were efficient ."

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5.0

"Very good; excellent."

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4.8

"Very helpful, polite and punctual."

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3.0

"the cost overall was too much ."

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5.0

"The service was good, the staff were welcoming and kept me well informed."

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4.0

"They damage one of the front wheels when they were taking it off; it was not a major problem though."

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5.0

"The whole service was extremely professional, they cleaned the car, and they kept to their timescales. Keith was extremely helpful."

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4.5

"It would have been nice to have the continuous feedback from the one member of staff."

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5.0

"It was very efficient and very good, deal with very well."

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5.0

"Very good"

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5.0

"i am completely happy with them. fantastic service every time."

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4.4

"Just need to return to get the dashboard indicator altered regarding the next service updated - it still tells me that I need to service the ca this month! Unsure if correct tyre pressure was put in front tyres(offside as had warning of v low air."

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5.0

"Over the years i have had many cars, but the service i get from Sytners BMW Cardiff has been the best."

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5.0

"The staff produced excellent service from the beginning of the visit to the end."

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5.0

"Very friendly."

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4.0

"It is pricey"

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3.0

"The car was returned with a fault on the clutch. However the driver who returned the vehicle did not mention this when it was dropped off."

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4.8

"There was no complimentary notice to say the valet and service had been completed."

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3.0

"I needed a loan vehicle, they said that there was a month's waiting list. I waited a month, when I got there on the day, I waited at the dealership, I was then driven to an Enterprise office. They could not tell me what car was available. I was given"

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2.9

"Labour charge on repair to air conditioning system excessive"

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4.0

"I did find a scratch on my left side door."

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4.0

"The dealership do a good job but it's a little expensive."

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5.0

"No complaints whatsoever."

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3.0

"I booked a courtesy car two weeks in advance and when I went to the dealership there wasn't one available. It took forty five minutes for the dealership to hire a vehicle from elsewhere."

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3.0

"My wing mirror was scratched but dealt with by the team."

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5.0

"I had the collection and drop off service."

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5.0

"Everything was good and efficient."

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5.0

"Very helpful."

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5.0

"it is excellent."

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2.5

"I did not receive the customer service I expected from the staff I was dealing with."

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5.0

"They did everything quicker than expected, they were very helpful."

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5.0

"The dealership were very helpful and couldn't do enough to help."

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4.0

"Very good"

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5.0

"Excellent service."

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5.0

"I had BMW spec tyres fitted elsewhere and after 3 visits they had failed to balance them properly. I enquired with John (new car sales) who Sytner use - he then organised a free balancing at Sytner, Cardiff!Gareth was also great - 6 star service"

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5.0

"Fantastic service."

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4.5

"they were very pleasant"

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2.5

"The parking sensor was not looked and the courtesy car was rubbish"

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2.0

"It took over an hour to drop my car off and pick up my courtesy up which is unacceptable."

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5.0

"Excellent service."

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3.5

"It went in as it was losing oil and the smell was going back into the car, after we got it back it still smelling."

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5.0

"The staff are really nice and helpful."

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3.0

"I didn't recieve the inspection report."

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4.0

"The appointment was left open which was good for me and the visit was not long."

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3.5

"Very poor communiction"

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4.5

"Helpful."

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5.0

"Very happy with them"

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5.0

"Good service and treated well."

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5.0

"Efficient."

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5.0

"Very impressed"

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5.0

"Very good."

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5.0

"Very helpful."

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5.0

"they were very helpfull and polite."

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4.0

"The issue with my vehicle was resolved on this visit."

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5.0

"they were slow on the day so it took two hours longer than advised."

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5.0

"i am completely happy."

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5.0

"i am completely happpy with this visit. it was the second visit as the first visit did not resolve the issue. the sales manager Mr Turner took ownership of the problem and saw it through to my satisfaction"

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5.0

"The service was very good indeed and the staff extremely friendly and helpful."

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5.0

"They always look after me very well."

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Sytner Cardiff
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