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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

28 comments from 68 reviews

information

Service

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4.4

114 comments from 251 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Jenna was totally professional, friendly and fully informed. Leaving the showroom I felt like I had all information required and delighted with the purchase. I certainly did not feel pressured or mugged. A great all round experience."

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5.0

"I was supported by a single point of contact, John Rosser, and he kept me informed at every stage during specification, ordering, build and hand-over. John was friendly, good-humoured and very professional throughout."

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5.0

"Happy with the dealership."

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5.0

"Jenna who handles the mobility side of things, she was excellent."

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5.0

"Mark James at Sytner Cardiff provided excellent customer service. It was professional yet personal."

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5.0

"I wouldn't go anywhere else to be frank."

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5.0

"Very helpful."

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5.0

"The sales person (John Rosser) was excellent throughout the whole process. He made the process of buying a car easy. He kept me up to date with delivery dates and was always on hand to answer any questions I had. Excellent service."

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5.0

"Jenna was very helpful and pleasant"

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5.0

"Exceptional customer service and sales support.Couldn't do enough for us unlike your competition at Mercedes who were dreadful!"

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5.0

"Salesperson was very good and helped me so much. He gave me all the information that I needed."

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5.0

"Excellent customer servise from John Rosser. My experience with BMW could not have been any better. From setting up my bluetooth and showing me the controlls to follow up courtesy calls to see how I'm getting on. Brilliant."

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5.0

"Richard Grace was the sales person and listened as I told him what I wanted in a car and value for money. At no time did I feel like a customer as it was such a relaxing process and of course followed by a bit of banter!"

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5.0

"It was my first bmw purchase and Mr Richard Grace was fantastic updating me and made my experience Sytner cardiff a very pleasant one."

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5.0

"was very happy with the sales man alex harries and evreyone there were very helpful"

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5.0

"The whole experience was very positive."

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5.0

"Martin Dearden and Jason O'Brien made the whole process a pleasure. It was made simple and presented openly and honestly, which secured the purchase."

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5.0

"Happy with the dealership."

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5.0

"Mark Jeans was excellent"

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5.0

"I was particularly impressed with the service and manner of John Rosser who looked after me. A very helfpul, knowledgeable and accomodating salesman."

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5.0

"The salesman went out of his way to explain things to me."

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5.0

"Pleasure doing business with BMW Cardiff. Salesman Alex Harriss was so particular with every detail on the BMW brand! the X1 is more than what I had expected....MAGNIFICENT."

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1.0

"I really could add a lot more to my above comments, but I will wait to see what the car is like when I am able to pick it up following their 'repairs'. The salesman apparently wasn't told that the starter motor was failing to turn over when starting."

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5.0

"Very well done simple and easy experience."

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4.9

"Almost perfect. Jenna Slowman is a pleasure to deal with and the other staff I had dealt with / spoken too were friendly and helpful. Unfortunately when taking delivery I had to wait over an hour despite arriving on time for my appointment."

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5.0

"Sales Executive Richard Grace was outstanding, and an absolute pleasure to deal with throughout the whole few months the process took."

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5.0

"We have dealt with John Rosser for several years and found him to be extremely professional, competent and knowledgeable. He understands our needs and requirements and always tries to meet them to our total satisfaction."

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5.0

"Very helpful at the dealership."

Click here for sales overview page.

Service
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4.0

"The service was very good."

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4.5

"Ordered the collect and drop off service for the vehicle but the driver was unable to take the car as one of the tyres wasn't right."

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1.0

"They are all very helpful, I feel that they are doing their best. I am very disappointed that the issue has not been resolved."

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2.0

"The diagnostic test was completed but I didn't like the price that I was quoted for the work was to be done."

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5.0

"There was a broken machine and it was going to delay the service but they managed to sort it out so it was not a problem."

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4.5

"they were very very good."

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5.0

"The service was very good."

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5.0

"Fantastic customer service"

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5.0

"they were very good."

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3.0

"attention to detail could be better. The valet and wash could be better. It took a long time for the work to be completed."

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2.0

"I was quoted a price of eight hundred pounds for the work and it turned out to be fifteen hundred pounds."

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5.0

"they were very very good."

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5.0

"they were very helpful and informative. superb service."

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5.0

"Great down there, no hassle, well looked after."

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2.0

"the vehicle was not ready when i arrived. The entertainment centre presets and memory had been reset."

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1.0

"The issue is still ongoing with the brake pads even though they have been changed recently."

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3.5

"I am sure my mileage was a lot higher when it came back."

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5.0

"Very effective."

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5.0

"Happy with the dealership."

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5.0

"Very friendly and welcoming."

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4.0

"Was surprised to find the car on its return had lost all its presets ie.Radio stations and the 8 preset buttons."

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3.0

"it took a long time for the work to be carried out."

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4.0

"they are very good."

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4.0

"The service was very good."

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5.0

"Happy with the dealership."

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5.0

"it is very easy to book . They are very good."

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5.0

"It was very good, they are very personable people there, nothing was too much trouble, the car was washed and cleaned. I did not know what work had been carried out as I did not have a check-list. Otherwise it was excellent."

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4.8

"Always treated very well by all staff. The gentleman who booked my car in for service was exceptionally king inasmuch as he promised my car to be ready for 2.00pm to allow me to pick up grandchild from school. At 2.00pm car was ready"

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3.0

"I was disappointed there was no screen wash in the bottle."

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3.1

"Simple part was not available until the following day"

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5.0

"Everything was fine and the staff were professional."

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5.0

"Very satisfied."

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5.0

"they are very good."

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3.0

"The service was good but the service light hadn't been reset."

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4.0

"It was very easy to arrange and do."

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5.0

"it was excellent."

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5.0

"Very efficient"

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5.0

"Really good customer service."

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5.0

"Very helpful."

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4.0

"Happy with the dealership."

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1.0

"the vehicle was over an hour and half late from the time i advised the car must be back by due to other committments. There was no call to advise the vehicle was going to be late . This was the second time it was late in the last two visits"

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5.0

"the reception staff are friendly and helpfull. the service staff are very friendly knowledgeable and helpfull."

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5.0

"I find it very professional."

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5.0

"Very professional and helpful."

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5.0

"they were very nice ."

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5.0

"Friendly staff and good customer service provided."

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4.0

"The service indicator was not reseted."

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3.0

"The Mot took longer than expected."

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2.0

"I had originally booked my 640d in, I then phoned to swap the appointment for my M4. I was told that you were fully booked and had to wait for over an hour to get my original appointment. When I arrived on the day, the job sheets etc were not printed"

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3.0

"The service was fine but the centre fitted winter tyres to my car without checking the tyre pressure."

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5.0

"Robin is first class"

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5.0

"The service was very good."

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4.0

"The diagnostic test was completed and the service was good."

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4.0

"The service was very good."

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4.0

"They are expensive."

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5.0

"Very happy with the dealership."

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2.0

"The problem with the electricals is still present after the repairs."

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5.0

"The service was very good."

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5.0

"There is a very helpful lady there."

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5.0

"Very friendly."

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5.0

"The service was very good."

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5.0

"it was great."

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5.0

"Happy with the dealership."

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5.0

"Happy with the dealership."

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4.0

"We had a courtesy car which was a bit ropey."

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5.0

"Great service."

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5.0

"I always enjoy going for a service."

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5.0

"The service was very good."

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5.0

"Very professional"

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5.0

"Very friendly espiecially Ann on the service desk, she is very helpful."

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5.0

"they were polite and helpfull."

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5.0

"Job done perfectly."

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5.0

"Pre and post-visit conversation to ensure every eventuality/satisfaction. I don't even get that from the wife!"

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5.0

"The service was very good."

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5.0

"SOPHIE GIBSON was very nice polite and helpfull."

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5.0

"Really good service and friendly."

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5.0

"The service was perfect. The collect and delivery service is valuable."

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2.0

"There was an issue getting a courtesy car as i had to wait a very long time while they sent confirmation over to the hire car company and the car wasn┬┐t like for like either. Lack of communication throughout, no one called to say when the car would b"

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5.0

"Very charming, courteous and efficient."

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5.0

"Brillant service."

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5.0

"The dealership have always been helpful and courteous"

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5.0

"The service was very good."

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5.0

"Excellent service"

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5.0

"Happy with the dealership."

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5.0

"Very professional"

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1.0

"The showroom valet was dirty."

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5.0

"Excellent."

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5.0

"Very fast and efficient."

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5.0

"They kept me well informed and the car was cleaned except for the boot."

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5.0

"The service was very good."

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5.0

"It was very straightforward, no problems."

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4.0

"I had to wait for a week and a half for an appointment."

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4.8

"Very helpful and friendly efficient staff."

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4.0

"The centre just handed me my keys without verifying who i was which was not very security friendly"

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3.0

"I think the overall level of service was okay, they did a vehicle inspection I thought this was disgusting."

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5.0

"The service was very good."

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4.5

"Everyone was very courteous at the dealership."

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5.0

"The service assistant was very good and I was very pleased."

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5.0

"Very happy car is always collected and dropped off with little fuss. always excellent service"

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5.0

"Everything was fine."

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3.2

"I booked an MOT with the dealer I bought the car from 12 mths ago due to an email I rec'd from the dealer promising free mot's. I was then told that this only applied to purchases made after the date of the email. I felt mislead and let down by this."

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1.0

"Obnoxious front desk staff directed me vauguely to the wrong desk.Waited at empty desk for 10 mins with several service staff walking past before I went and asked a woman to help me.She said she was on her own on a Sat morning."

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5.0

"always polite and very good"

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5.0

"The dealership were very helpful and assisted with getting the issue resolved and back on road the next day."

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4.0

"Very good service."

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4.0

"I found them most helpful."

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5.0

"they were really good."

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4.0

"It was a three year service; all they did was change the brake fluid."

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5.0

"ROB in service was very good."

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4.5

"There was a bit of delay due to having to wait for the rep from Eurocar as Dealership didn't have a courtesy car available."

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5.0

"The service was very good."

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5.0

"Really helpful, Provided me with tea."

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5.0

"All the staff are very professional and quick. The vehicle came back so clean I could see the pride that the staff had in their work."

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5.0

"they were very good."

Click here for service overview page.

Sytner Cardiff
BMW Service

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