"The whole experience was just wonderful"

"The only drawback was the delay in the provision of a cover note from BMW complimentary 7 day insurance"

"excellent staff"

"Could not have been better. John Rosser was outstanding in his attitude and his attention to every detail."

"The handover arrangements do not match the local Mercedes who has a specialist team who is totally informed and up to date on your vehicle. this was not the case at BMW."

"Very good salesman."

"Jenna Sloman and Lee Perry made the whole experience a pleasurable and easy one."

"I could not always get hold of the person I needed because they were so busy."

"All questions answered professionally and accurately"

"We found staff to be friendly and efficient. Even staff not dealing directly with us enquired to see if we wanted coffee."

"Jenna Sloman was extremely helpful and made the experience pleasurable. Jenna was also eager for our business, compared to other brand dealerships who never followed up."

"He was fabulous. He was really nice."

"Very professional ."

"Jenna Sloman gave fantastic customer service from day one until 2 days after the handover"

"Very helpful and informative. Gave a very personnel touch to the whole sales process. A credit to BMW Sytner Cardiff"

"Was a little disappointed that I had to clean the seat on the drivers side as there were black marks on the cream leather"

"My experience at the dealership on this occasion was as in the past firt class."

"ALL STAFF WERE POLITE FRIENDLY HELPFUL AND PUT NO PRESSURE ON TO SELL THE CAR"

"Great friendly service"

"Very satisfied, great communication"

"There was a bit of a blip in the delivery times for my husbands car. The delivery of my own was very smooth."

"Outstanding sales and service, Genna is particularly helpful"

"Kept the car for 2 days, with no offer of a courtesy car."

"they are brilliant . superb customer service."

"I had to take the car in as it failed its mot in another garage, they said it was probably done wrong they did the mot and it passed, I have used this garage for years and find it strange that it failed in one but passed in BMW with no further work."

"More than happy with the dealership.It was quick and efficient."

"No comment"

"Polite friendly."

"I had a call saying the wipers needed changing they were fine as far as i was concerned and when i got the car back my automatic wipers had been turned off."

"Initially satisfied with the service, however 2 days later the car's Oil Pressure light comes on goes in to be fixed only for the light to come on again after 2 days"

"Overcharged, treated badly, mis informed, car washed with pond water I can only imagine, oil overfilled."

"I thought they would have recommended a front tyre change"

"The vehicle had been cleaned on return."

"Very Good."

"dealership allways very helpful"

"Great Service. They are always more than helpful."

"Courteous staff."

"Alloy wheel had cracked after four years Rear Offside . No cosmetic damage to wheel yet the inside rim had cracked. I was frustrated that this does not seem to my fault yet BMW are not going to assist in paying for this fault."

"The work was carried out exactly as requested."

"delay after delay"

"It went well."

"I have had several problems with the jet wash which is still a problem."

"It was very good. I was disappointed with the area people waited for the cars to be returned as disappeared. This as been replaced by coffee machines."

"Everything was fine."

"They are very professional."

"Dealership most courteous and always helpful a pleasure to deal with."

"The service centre was very busy but saw to the repair of my light as quick as they could"

"I was not given enough feedback."

"Keep up the good service. Customer service is class and consistant. Everyone is so helpful. Theres always somewhere to direct you, very personal."

"I have been happy with Sytner Cardiff but was shocked when I was asked for 15 to cover the cost of a courtesy car when the 21,000 BMW I bought five months earlier was recalled due to faulty air con system"

"Was told the car was ok and the tyre was bald,"

"Charged £25 pounds to turn the brake pad warning off and when they could not do it they still tried to charge me £25 for trying"

"Superb customer service"

"Welcoming, courteous and helpful"

"The service staff were very helpful as always, brilliant at keeping me informed of what was going on."

"The reason I haven't scored 5 stars relates to the cost 90 to reset the Service Based indicator seems excessive."

"I am happy with the service."

"There was a leak in the exhaust system that the dealership still has not fixed."

"Fantastic"

"I've been asked to try other BMW dealers, but i get everything i need from Sytner in Cardiff"

"Excellent throughout. I phoned someone in cardiff to tell them that i could not understand why i have not had a BMW before Brilliant."

"I feel i was ripped off this time also i asked for someone to check my washer bottle and was told this would cost £50 when i said this was too much they asked me how much i would pay i said £20 they said this was ok. I would have been ripped off"

"Good customer service, they make you feel that you matter"

"They were fine."

"Everything went according to plan."

"The collection and delivery service is brilliant."

"I found my visit to the service department this time much better than in prvious visits"

"Disappointed with the manner i was spoke to by reception staff. and also annoyed that the dealership tried to charge me £18 for insurance to have a courtesy car for my wife but when i advised i wasn't happy this fee was then removed."

"Sytner Cardiff have never failed to offer a highly professional and courteous service. They go that bit extra to make you feel highly valued as a customer. Excellent service at all times."

"appointment made for 13:30. The service department staff were on lunch at that time. Jason returned from his lunch earlier to test my vehicle."

"when i collected my car it was unwashed and smelled inside of diesel. Not escorted to vehicle only told it was outside. My hire car was not inspected, not theirs so not interested, this is what i was told."

"No problems very good response to problem"

"Wheel noise following service"

"Very good, very impressed."

"Exceeded my expectations especially in terms of environment to wait for the car to be seen"

"excellent service .they kept me informed of the vehicle progress."

"The service received has improved considerably over the recent years."

"I didn't like the attitude of the staff and found that help was lacking when I needed a cup holder to be fixed. The problem had been ongoing and reported a long time ago. Because on this occasion some mints were stuck as well I was charged £80.00."

"Faultless service experience, I felt valued"

"Perfect."

"Courtesy car was very low on fuel, only just made it to petrol station"

"staff are first class they are very kind"

"The fitting of an USB port took two days and if I had not insisted that I required the car they would have kept it until the following morning"

"Absolutely great."

"very good service collected and returned at time advised."

"Not happy with the attitude of one person in service department and the repairs on the vehicle ,been in 4 time and it was the same when it came out the same as it went in on 2/3 times."

"External people sort the servicing you dont speak to the dealership itself , they try to sell another aditional service ie safety check ."

"The actual service was fine, but it would have been useful if they had looked at the hood in the boot"

"first class service"

"The constant phrase used is I can't do that because.... The service I received was not customer focussed, it was procedure focussed."

"Jenna Sloman, the sales person at Sytner Cardiff, is excellent and a credit to the brand"

"Very professional, phoned as promised"

"I was very impressed that they came to my house to collect the car and returned it later that day, having completed the servicing. This saves me a 40 mile round trip"

"It was very expensive"

"Staff very coureous and efficient"

"Excellent Service"

"Very poor level of customer service, lengthy weighting times for minor work"

"Not Happy"

"Very good customer service"

"Car was serviced quickly however there was confusion with my mobile number to call for me to collect. telephone numbers are on record there that both work. it was just this once that there must have been a clerical error."

"Excellent service."

"Service and treatment from staff at Sytner Cardiff has totally restored my confidence in BMW dealerships, special mention to Mr Gareth Hanvey"

"Cleaning of vehicle was not 100 , some streaky and missed areas on bodywork."

"Robin in servicing was brilliant in helping with the car's problems and seeing that they were fixed."

"Parking is a nightmare. The free wash again was very poorad we the customers pay for this service"

"Car engine jumpy and mis- performing, fuel consumption not good , took 18 months to rectify the problem."