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Our latest star ratings

Sytner Cardiff Star Rating

Sales

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4.9

48 comments from 106 reviews

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Service

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4.4

114 comments from 256 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Happy with the dealership."

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5.0

"Mark Jeans was excellent"

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5.0

"I was particularly impressed with the service and manner of John Rosser who looked after me. A very helfpul, knowledgeable and accomodating salesman."

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5.0

"The salesman went out of his way to explain things to me."

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5.0

"Pleasure doing business with BMW Cardiff. Salesman Alex Harriss was so particular with every detail on the BMW brand! the X1 is more than what I had expected....MAGNIFICENT."

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5.0

"Very well done simple and easy experience."

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1.0

"I really could add a lot more to my above comments, but I will wait to see what the car is like when I am able to pick it up following their 'repairs'. The salesman apparently wasn't told that the starter motor was failing to turn over when starting."

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4.9

"Almost perfect. Jenna Slowman is a pleasure to deal with and the other staff I had dealt with / spoken too were friendly and helpful. Unfortunately when taking delivery I had to wait over an hour despite arriving on time for my appointment."

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5.0

"Sales Executive Richard Grace was outstanding, and an absolute pleasure to deal with throughout the whole few months the process took."

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5.0

"We have dealt with John Rosser for several years and found him to be extremely professional, competent and knowledgeable. He understands our needs and requirements and always tries to meet them to our total satisfaction."

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5.0

"Very helpful at the dealership."

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5.0

"We found the level of service we received from Sytner Cardiff was excellent.A special mention to John Rosser who assisted excellently us throughout the sales process and kept us informed whilst awaiting delivery of the car."

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3.2

"Salesman not helpful. I did not wish for pro sat nav. now I do not have any. I thought sat nav was standard as per brochure/catalogue."

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5.0

"The salesperson was very helpful and fun."

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5.0

"absolutely amazing service and I can see why Alec is one of your top salesmen as he made me feel valued and made sure that I got the right car to suit my needs"

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5.0

"please convey my sincere thanks to jenny for her friendly and professional service."

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5.0

"john was an excellent sales person"

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5.0

"The service received was outstanding."

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5.0

"The service provided by your sales representative JOHN ROSSER was first class. I would recommend him to antone."

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5.0

"Every one at Sytner was exceptionally helpfull. They went out the extra mile and i always felt it was as if they wanted to rather than had to . RICHARD GRACE my sales executive really stood out as nothing was too much trouble."

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5.0

"Having used Sytner Cardiff before when buying a car, this was the first time that I've purchased a new car from the dealership. I felt at ease with the whole experience."

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5.0

"Sytner Cardiff were quite frankly brilliant and a credit to the BMW brand. Friendly, helpful, not pushy, knowledgable - I would go so far as to say that I do not think it is possible to get a better sales experience any."

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5.0

"Jay Dent is a credit to your organisation."

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5.0

"This is the second vehicle that we have purchased from Sytner Cardiff in the last few months and on both occasions, Jay Dent has provided us with a first class service, thank you!"

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4.0

"Jenna was excellent and very patient a, she took the time to explain everything as was constantly in touch with me. Only learning point was in relation to the transfer of my private plate which will be completed after the registration."

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5.0

"Excellent service."

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5.0

"Very helpful"

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5.0

"They were brilliant. Very informative and helpful throughout the process."

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5.0

"Very professional warm staff. Very easy to do business with, I would certainly recommend the Dealership and staff. First class."

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5.0

"Dealer experience was outstanding"

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5.0

"The lady who looked after me could not have been more helpful. Nothing was too much trouble, excellent sales lady."

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5.0

"The sales executive I dealt with, Mark James, was excellent and pulled out all the stops to achieve a deal that I was happy with, and to obtain a car that met my requirements within a short timeframe."

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5.0

"Very helpful service as usual from the dealership. Alex Harris very helpful in taking through options."

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5.0

"They were very helpful and accommodating."

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5.0

"i am completely happy with them"

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5.0

"The salesman who looked after me was excellent very friendly and helpfull and had great knowldege of the vehicle ."

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5.0

"The purchase of my new BMW was made with the assistance of Mr.John Rosser at Synter Cardiff.An exceptionally pleasant and helpful gentleman with endless patience.With his help I was able to choose the exact vehicle and optional extras that I needed."

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4.5

"There was confussion regarding the cruise control within my vehicle and it hasn't been fitted."

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5.0

"Excellent customer service. Sales person Mark James and team were very helpful, friendly, knowledgeable and always went that extra mile to please the customer."

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5.0

"Richard Grace made the whole experience very easy, explaining everything every step of the way and was very reassuring."

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5.0

"Jenna was very attentive, contacted me with updates. Was not pushy at all during the sale. Had non of the typical car sales person stereotypes that often put people off, put me at ease, made it clear it was my decision. Would recommend her."

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5.0

"Process was simple and straightforward. Everything was clearly explained"

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5.0

"A big thank you to mark James for making the whole experience special. It was lovely not to be rushed and able to ask as many questions as needed. Cheers!"

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2.0

"I ordered a Black X5 but received an Imperial Blue one instead!I ordered a Blue one originally, but changed my mind to Black a week later. Somehow this was not forwarded on so I ended up with Blue. As it is I'm not too unhappy but not what I ordered"

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5.0

"John Rosser at Sytner Cardiff was easy to talk to and answered all my questions. I was impressed by the overall experience."

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5.0

"The sales executive could not have been anymore helpful and in fact made sure all my questions were answered. Even down to ensuring I could see as many colour variations as possible, in order to complete my choice."

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5.0

"I shopped around a few competitors for a new car over the past few months and Sytner BMW by far had the No. 1 service and experience, I could not walk away without a new car."

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5.0

"Richard Grace, in particular, was excellent"

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Service
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5.0

"Very charming, courteous and efficient."

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5.0

"Brillant service."

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2.0

"It took 2 visits to find the faults on the rear lights."

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5.0

"The dealership have always been helpful and courteous"

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5.0

"Happy with the dealership."

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5.0

"The service was very good."

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5.0

"Excellent service"

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5.0

"Very professional"

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1.0

"The showroom valet was dirty."

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5.0

"Excellent."

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5.0

"Very fast and efficient."

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5.0

"They kept me well informed and the car was cleaned except for the boot."

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5.0

"The service was very good."

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5.0

"It was very straightforward, no problems."

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4.0

"I had to wait for a week and a half for an appointment."

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4.8

"Very helpful and friendly efficient staff."

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4.0

"The centre just handed me my keys without verifying who i was which was not very security friendly"

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3.0

"I think the overall level of service was okay, they did a vehicle inspection I thought this was disgusting."

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5.0

"The service was very good."

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4.5

"Everyone was very courteous at the dealership."

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5.0

"The service assistant was very good and I was very pleased."

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5.0

"Very happy car is always collected and dropped off with little fuss. always excellent service"

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5.0

"Everything was fine."

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3.2

"I booked an MOT with the dealer I bought the car from 12 mths ago due to an email I rec'd from the dealer promising free mot's. I was then told that this only applied to purchases made after the date of the email. I felt mislead and let down by this."

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1.0

"Obnoxious front desk staff directed me vauguely to the wrong desk.Waited at empty desk for 10 mins with several service staff walking past before I went and asked a woman to help me.She said she was on her own on a Sat morning."

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5.0

"always polite and very good"

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5.0

"The dealership were very helpful and assisted with getting the issue resolved and back on road the next day."

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4.0

"Very good service."

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4.0

"I found them most helpful."

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5.0

"they were really good."

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4.0

"It was a three year service; all they did was change the brake fluid."

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5.0

"ROB in service was very good."

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5.0

"All the staff are very professional and quick. The vehicle came back so clean I could see the pride that the staff had in their work."

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5.0

"The service was very good."

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5.0

"Really helpful, Provided me with tea."

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4.5

"There was a bit of delay due to having to wait for the rep from Eurocar as Dealership didn't have a courtesy car available."

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5.0

"they were very good."

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2.0

"The service was okay but there was confusion from the staff about the Bluetooth module to be fitted."

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1.0

"The lady who looked after the pick up and delivery of the vehicle was fantastic and could not have done any more to sort the issue out for the date of pick up of the vehicle . However the advice from the service advisor to replace both front tyres w"

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3.0

"Robin is very good. Not impressed with the replacement windscreen wipers."

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1.0

"They did not know what was wrong with the vehicle."

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2.0

"Marks are purely for the front of the house team."

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4.5

"Very good and I have the collection and drop off service which was good, they advised that I needed a filter and they would get intouch when this becomes available, but I have not received any contact."

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5.0

"Always professional"

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5.0

"The staff was very good, polite and helpful."

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5.0

"They're fantastic, it's so well run."

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2.0

"Disappointed with the clean up."

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4.0

"I had to wait a little while to get booked in and feel a reception at the Service department would be useful."

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5.0

"I am on the value service plan but the S ytner Cardiff did not have this transferred to themshelfs"

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5.0

"They turned up on time and explained everything."

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5.0

"Always good service."

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5.0

"i am very happy with the service."

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3.0

"The health check video was a waste of time and effort. When calling after recieving the video I spoke to 4 different people, before getting the lady concerned and a full quote for work was not ready, the lady had to call me back."

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1.0

"The car was totally unsafe after taking it home. I nearly crashed as code had not 'taken' which impacted on sterling and handling."

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5.0

"The attitude of the staff at the dealership has improved greatly in the last three years. Ann, the Service Adviser could not have been more helpful."

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3.0

"The tracker device was disturbed resulting in it alerting the control centre daily. I have had to book the car back in to have this rectified. This is a total inconvenience and should not be happening."

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2.1

"The service was fine - basically just an oil and filter change, so nothing much to go wrong. There were however, four "recalls" which were obviously addressed at the same time. One of these went very very wrong!"

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4.5

"They needed a part that took an extra day to arrive, it would have been nice if the dealership could have made me aware of this, then I could have taken my vehicle when all the parts were instock, instead of them having to keep my vehicle longer than"

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4.5

"Very accommodating."

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5.0

"The dealership were fine; I did not realise that I was being put through to a call centre. I required a light bulb to be fitted as well as the service; two separate appointments were made."

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4.0

"Could have been quicker."

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4.0

"It was pretty good but lack of communication from dealership."

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4.0

"They did the work quickly, I did not have a like for like courtesy vehicle."

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4.0

"they are very efficient . i am completely happy ."

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5.0

"Very helpful and friendly."

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5.0

"Very professional and polite and the work was carried in a timely manner."

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1.5

"They left a part on dashboard off and it fell out, they also didn't carry out a valet."

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4.5

"I cannot fault it, they looked after me and i used the Wi Fi"

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4.0

"they dianosed the fault and rectified it and the vehicle was returned the next day."

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4.0

"The service was fine but I do not think I should have had an oil leak after 35,000 miles and it was going to be expensive for the work to be done."

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5.0

"Happy with the dealership."

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5.0

"Gareth was brilliant, he did everything that I needed."

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3.0

"The engine bay was dirty."

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5.0

"It was really good"

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1.0

"The car was advising the service was due in 2015, but after the recall work on this visit it is now stating November 2014."

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4.0

"Very comfortable experience."

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4.0

"The car wasn't ready when they said it would be."

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3.0

"There was a breakdown in communication, but the service light came on immeadiately after the visit, this could be relayed at the visit."

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5.0

"Great prompt service from Cardiff, made me feel a valued client."

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4.0

"Very good."

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3.0

"The dealer had to order parts so the vehicle was kept in over night but the wrong part was ordered and had to be reordered. when i got the vehicle back on 09/09/014 the windscreen washer bottle did not work and i was not able to use the window wash"

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4.4

"very professional very nice. booked the car in for 9.30am i was advised it would not be started untill 10am and i was waiting for the work to be carried out."

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5.0

"The service was very good."

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5.0

"Overall the experience with the retailer is good."

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3.0

"When I originally phoned there was no appointment for 2 weeks and there was no courtesy car available."

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3.0

"I was contacted by a one of your service reps that my MOT was due and would like to book an appointment and at what time so I asked for a 10.00am when I arrive, the nearest time I could have my MOT was 3pm, which was not what I expected"

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5.0

"The service was very good."

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4.9

"Kayleigh in service took.the time.to.make.me.feel welcome.and took the time.to.answer.all.of..my questions. ."

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5.0

"The service staff are excellent."

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5.0

"Really good, everything went well."

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3.0

"They were going to change the tyre, they still have not contacted me to let me know whether they have the tyre instock."

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5.0

"Never had a problem, they are very helpful."

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5.0

"Very good at Sytner Cardiff but i have had issues at other dealerships."

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4.0

"I was hanging around whilst I was handing in the keys."

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4.9

"I had an MOT."

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5.0

"They were efficient ."

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5.0

"Very good; excellent."

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5.0

"The service was good, the staff were welcoming and kept me well informed."

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3.0

"the cost overall was too much ."

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4.8

"Very helpful, polite and punctual."

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4.0

"They damage one of the front wheels when they were taking it off; it was not a major problem though."

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5.0

"The whole service was extremely professional, they cleaned the car, and they kept to their timescales. Keith was extremely helpful."

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4.5

"It would have been nice to have the continuous feedback from the one member of staff."

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5.0

"It was very efficient and very good, deal with very well."

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5.0

"Very good"

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5.0

"i am completely happy with them. fantastic service every time."

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4.0

"It is pricey"

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5.0

"Very friendly."

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5.0

"The staff produced excellent service from the beginning of the visit to the end."

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4.4

"Just need to return to get the dashboard indicator altered regarding the next service updated - it still tells me that I need to service the ca this month! Unsure if correct tyre pressure was put in front tyres(offside as had warning of v low air."

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3.0

"I needed a loan vehicle, they said that there was a month's waiting list. I waited a month, when I got there on the day, I waited at the dealership, I was then driven to an Enterprise office. They could not tell me what car was available. I was given"

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3.0

"The car was returned with a fault on the clutch. However the driver who returned the vehicle did not mention this when it was dropped off."

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4.8

"There was no complimentary notice to say the valet and service had been completed."

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5.0

"Over the years i have had many cars, but the service i get from Sytners BMW Cardiff has been the best."

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Sytner Cardiff
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