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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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THE VELOTHON WALES 2016​

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New Car of the Week

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Top Gear's Coupé of the Year 2016: The BMW M2.

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The BMW Group is celebrating its 100th anniversary.

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Sytner Retain 2nd Position

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BMW xDrive

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Christmas Opening Hours

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Sytner Cardiff and Newport 7 Series Launch

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Best Eco Car at The Telegraph Cars Awards 2015.

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Sytner Cardiff Sponsor Matt Lissack.

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BMW: The world’s most reputable brand.

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Sytner Powers to Podium Position.

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The New BMW X1.

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The New BMW 2 Series Gran Tourer.

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The New BMW 3 Series.

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Sytner Careers.

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ROOF OFF. GAME ON.

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Explore the dealership

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Time - Booked car in at 08:45 for diagnostics and halo change (when you said you had slots available). Wasn't busy on day so agreed to pick up at 3pm. Arrived at 4pm and lamp had still not been replaced - took another 40 minutes!

Service

I have always been very satisfied with the work and they always valet my car free of charge

Service

Failure to identify a leaking tyre valve causing me to run flat for a considerable time on a new tyre and destroying the new tyre.

Service

It was an unscheduled visit for A/C breakdown. Not a good testimony to reliability.I had to wait for 8 days for an appointment. Your service receptionist was very reluctant to explain what was wrong with the car. He kept saying it was all fixed.

Service

Emergency appointment booked for day after my initial contact. Appointment (for tyre examination) identifed puncture and fitted new tyre whilst I waited. Excellent service.

Service

There was a failure of coordination between the booking service and the responsible manager on the day. And a further failure when the manager delegated a task which led to an incomplete set of pictures going to the body shop. Time wasting for me!

Service

The service contact from Sophie prior and post visit was excellent !! There was also no quibble about replacing parts under warranty.

Service

Work completed on time,and to my satisfaction.

Service

Courteous collection drivers, great update on issue identified (via video), efficient Service Advisor

Service

Everything was carried out exactly as described however my car was washed fairly poorly.

Service

Fast efficient service - price was reasonable too

Service

Sophie was excellent. Kept me updated and even arranged a hire car. Video with advisory work was very helpful. Car was cleaned to a high standard

Service

Took vehicle in because of Knocks and rattles. Impressed with form given to help identify location and type of sounds. Engineer came out with me to see for himself what I meant. Enhancing understanding of the problem. P.S. See q 4.

Service

Dealt with well booking in etc and good communication. I am disturbed by the fact that someone in the garage chose to move and disconnect the power cables from the in-car camera system - presumably so that it did not record where they drove it.

Service

Fairly good

Service

Efficient and courteous service. Part of a package that was already paid for up front with no issues.

Service

Fabulous teception

Service

Very helpful friendly and yet professional

Service

Very good communication and punctuality of service

Service

Was unable to source tyres for my car and unable to get wheel nuts off. The car was then taken by yourselves to a different garage to have nuts removed, which I was also charged for. You were unable to find tyres for 3 days.

Service

a very friendly greeting

Service

Excellent service although took longer than it should have

Service

Quick service.

Service

They treat me well and made feel important

Service

The guys from answering the phone to doing the works are very polite and helpful and courteous.

Service

The level of service was very good from a service desk perspective but I was a little disappointed with the condition of the car upon return. My car was not spotless going in but I expected at least a quick Hoover as the work was in the cabin

Service

Friendly, efficient and professional staff for the whole service experience.

Service

Service inside very good but the cleaning of the car was awful did complain to robin in service was very helpful he was

Service

1st class service

Service

Only issue is location and need for a taxi or a lift.

Service

Fast Lane service carried out on time. Great to see a video taken by the technician who did the service.

Service

Everything done properly, quick booking in, taxi ordered for me to go to work and updated when car was ready, all cleaned as well.

Service

all in order

Service

Just very good overall service, I was reminded by phone the day before my mot that it was the next day. Little things like make a big difference when you are really busy, there was a good chance I would have missed it.

Service

Advisor gave a friendly welcome was helpful and efficient did all I requested. Work was competed on time car was cleaned and returned in good order.

Service

I was very grateful for immediate help offered by your tyre technician. He had me back on the road within 2hrs of my first call.

Service

Staff member most obliging, enabled me to have the service carried out whilst the winter wheels were exchanged.

Service

The car gives us everything we asked for, mainly comfort and safety.

Service

There is still an issue to be resolved

Service

Staff extremely helpful and professionial, kept us informed of progress and offered us refreshments.

Service

Issue with roof corrected rubber seal even though it was suggested by dealership that my extended fully comprehensive warranty doesn't cover water leaks. If true then I am amazed that the most expensive warranty Is somewhat useless to me for car.

Service

Received Email from BMW offering a sat navy update, Booked update and was asked if I wanted to wait for the work to be carried out. I accepted, and turned up to be told it would take longer, up to 2 days. Picked up next day, In France now not working

Service

Was not given a vehicle health check sheet on this occasion. Usually do. Booking car in was made difficult on this occasion.

Service

You gave a correct diagnosis of the problem and rectified the matter.

Service

No fuss. Great customer service.

Service

I bought my car at the end of November 2015 and it's been back to Sytner twice since. The last time (March 2016) my car was not fixed, damaged, tools were taken from the boot and my tank was returned with 1/4 fuel when it went in with 3/4 of a tank.

Service

Excellent service

Service

Great customer care, seen to quickly and with great understanding of my problem.

Service

Smooth and effortless

Service

Good job and car cleaned well with my headlight settings still on auto. Needed to make too unnecessary phone calls about the car drop off and collection otherwise would have been 5 stars

Service

Nobody from the service team came back to me to update my satnav

Service

Could have been told i needed a couple of tyre's before i came to pick the car up after the service.

Service

Keith Gilbert is a legend

Service

I have also been treated well by sales and service staff over my 5 years with Cardiff

Service

I find the fast lane service to be particularly convenient and I have been dealing with the same Fast Lane Service advisor (Ann Harry in Cardiff) since 2008. She always sorts the cars problems quickly, efficiently and in a friendly manner.

Service

The experience was absolutely spot on; with 100% cooperation and attention, but the servicing cost was a little higher than expected

Service

All members of staff are welcoming and helpful. I wasn't thrilled, however, when I took my car in for a service- it developed a rattle as a result, and had to be re-booked in for this to be rectified.

Service

Happy with overall service given

Service

Efficient and friendly service

Service

first class welcome,no waiing ,service desk very helpfull,and polite,i seen Mrs Harry first class.

Service

Always great service

Service

I was invited for MOT. I requested sat nav up date as well. Had to be rebooked for update. And took 3 days to do!! Replacement tyres and rear brake pads exorbitantly over priced

Service

First class service

Service

Swift and efficient;car spotless

Service

Just generally very good service

Service

Good service

Service

250 Characters not enough to explain the situation. But more that happy to talk it through with someone if they call

Service

My car was returned without being valeted properly with marks along the sills and rear bumper

Service

Efficient speedy service

Service

Well looked after, quick and efficient MoT

Service

Good welcome at the servicing reception although there was some initial confusion when I called the Leicester centre I was given a price for the service but when I was booking the car in the price was more expensive Cardiff gave the 1st Price

Service

The brake fluid indicator was not reset and so far no one has been out to do it depspite promises

Service

The staff were courteous and efficient, any queries I had were answered promptly.

Service

Everything went as I expected it. I was guided to park my car and when i came back to fetch it I also received help. The car has also been washed which I appreciate very much. Everybody treated me kindly.

Service

some lack of knowledge on behalf of service reception. was not asked if I had any problems with the car

Service

Professional and courteous

Service

The lady who was dealing with me was not only professional, but was also very helpful with my predicament.

Service

Nothing to complain about. Issue sorted no problem at all.

Service

I called in on the off chance that you could help me. I was visiting my daughter and do not live in Cardiff. In particular, the lady on your service desk were most helpful, took my details, understood the issue and arranged for the work to be done.

Service

The customer service is outstanding. Before, during and following the service required.

Service

Having explained my problem Ann very quickly came up with suggested assessment plan & personally followed the work progress through thoroughly & efficiently.

Service

Every aspect went smoothly

Service

Excellent service, prompt, efficient and car ready on time.

Service

Car was picked up from home and returned as promised. I was contacted by the service centre to give a report. Service was carried out through prepaid service plan. Car was returned washed cleaned inside.

Service

From the moment I walked into the customer service department at 07.45am I felt the whole experience was not to BMW Sytners usual standard. I was booked in whisked off across the road and put into a Infinity Courtesy Car without realising why?

Service

Excellent communication and attention with a satisfactory outcome.

Service

All completed as requsted

Service

Mark James was great !

Sales

We were dealt with in a friendly, knowledgeable and professional way. Jena and Callum were particularly helpful in assisting us in selecting the M6

Sales

excellent friendly service

Sales

The sales executive, Mark James was extremely helpful and he kept me informed at all times pending delivery.

Sales

Sales agent was great, would have been nice to feel less watched by other sales staff though. No complaints.

Sales

I would have said completely satisfied, but one always hesitates to say that! However, overall, I was extremely impressed (again) by the service provided by John Rosser and the team. Absolutely first class in all respects.

Sales

Very helpful in steering my choice to the right car and options

Sales

Very helpfulAll questions askedWent out of way to please

Sales

Callum was very helpful. Answered all our queries via telephone and email following a delay in delivery. Overall, thrilled with the car and the service he provided. What a lovely guy, a credit to your company. Love the car more though ??

Sales

Because nobody is perfect, but your staff are damn close.

Sales

We normally deal with Jenna the lady salesperson but she has had a promotion so we had Edward this time and he was very helpful to us on all the sale information and kept us up to date with all info on the time and date when the car was ready.

Sales

Overall I thought the service was outstanding, helpful, polite and enthusiastic without being pushy. My biggest disappointment was on receiving my brand new car with only a 1/4 tank of fuel in it. This I found to be disappointing & pennypinching.

Sales

it was quick, easy and well informed experience. My only gripes were the sytner BMW Cardiff Dealership is run-down and toilets are in dire need of refurbishment.

Sales

John Rosser was excellent and very professional.

Sales

First class care from John Rosser.

Sales

Promt email replies, excellent service

Sales

As soon as I entered our local bmw dealership I was treated very well, all my questions were answered very professionally , and the salesperson was very kind and helpful.

Sales

Personal and friendly service from John Rosser

Sales

The only thing I would suggest to make the experience better is an alternative to the photography session gift. Perhaps vouchers or a BMW driving day etc of equivalent value. Probably more useful to your younger customers.

Sales

it all went well from beginning to end , any issues were answered as soon as possible. Personnel were curtious and approachable .

Sales

Good customer service and advice

Sales

John Rosser, the salesperson at Sytner Cardiff, was helpful from my original enquiry to handover. He also kept me informed how the construction of the car was proceeding and was very informative about minor problems e.g retaining personalised plate.

Sales

Well looked after for test drive, during order process, keeping me updated re shipping from USA up to point of delivery, right through registration number choice for registration plate fitting (done as per my request) to the point of collection

Sales

Handover and purchase was fine don't really have any comments.

Sales

Friendly and hassle-free

Sales

Everyone was very helpful and friendly.

Sales

Extremely professional service.

Sales

The service which provided by Mr Alex Harries was excellent and we are very pleased with the car

Sales

Mark was exceptionally helpful and patient. I did not feel rushed or pressurised into making a decision.

Sales

Service I experienced was excellent, and Callum could not have been more helpful. Car arrived quickly and I was given a full handover of the vehicle. I was also kept up to date with the delivery.

Sales

Genuine helpful sales agent who always goes above and beyond what's asked.

Sales

Great car and Edward was a pleasure to deal with

Sales

Callum was very patient, pleasant and helpful during the time we were buying the car. His willingness to explain things in a friendly way was commendable.

Sales

John Rosser's personal touch and ongoing communication was outstanding. I've not experienced this level of service in any other garage.

Sales

Nice staff

Sales

Mr Edward Phillips, was courteous, polite and patient with a comprehensive knowledge of BMW's range of vehicles. He was professional throughout and could not have been more helpful even with the smallest of details as were the rest of his colleagues.

Sales

Sales executive, Edwqrd Phillips was excellent. He new his stuff, was very helpful. we had gone in to look at a new series 3. the 2 series caught our eye and within minutes he had arranged a test drive.

Sales

The service I received was second to none, I was kept up to date at every stage.

Sales

Mark James who was the sales executive was very professional

Sales

I felt the Salesman wanted to sell me a car. He was polite, helpful, informative but not aggressive. He was above all patient and delivered what was expected. He followed up at the right time which gave us confidence in the product.

Sales

Helpful, easy going informed sales staff. Pleasure to deal with.

Sales

Excellent communication and regular updates were delivered

Sales

Efficient helpful and friendly service

Sales

great experience and kept trying to accommodate my requirements

Sales

The sales person Alex was very helpful

Sales

Edward Phillips whom I dealt with, was very helpful. I couldn't fault his support.