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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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The problem appears to have been resolved but the reluctance to act quickly has tainted my experience.
Professional, friendly service.
No record of my service appointment at reception despite a text confirming it.However, this was quickly corrected
I've had no follow-up from the rep and the service counter has not been reset.
Excellent service especially the video sent by the engineer
Absolutely nothing to complain about and my (rather dirty) car looked immaculate after the complimentary valet.
I can see there is a great deal of attention paid on customer satisfaction which can add extra process steps causing slight delays. Not a criticism to the staff at the dealership they are very professional.
Used to have collection and return but this is now discontinued for me . Used service and wait and on a cold day the waiting area is draughty, not a good experience. Next service mileage had not been updated but next mileage date had.
Oliver Gould was my service advisor and was the best person I have ever dealt with in an after-sales environment. He clearly enjoys his job, had very good brand knowledge and demonstrated fantastic customer service. Hes an asset to Sytner and BMW.
very difficult to get to from north cardiffWit was a little too long
vehicle was delivered back to my possession tip top condition and also washed and valeted.
Staff at Sytner Cardiff bmw do make you feel like their look after you, great service. Esp appreciate the coffee during and bottle of water when sent on way.
Very poor service, felt like going to a normal roadside garage, gave all the excuses in fixing my car, took 4 days without offering any replacement car, no rush to fix the issue.
I was offered a car 'birthday' service which was a pleasant surprise and was carried out well - with a helpful supporting video report.
As a free Service Recall on an old car, it is satisfying to see the same high level of service.
Excellent experience. Chris Snapes, the Service Adviser who dealt with me was very professional and kept me fully informed at every stage of the process, including sending a video of the work carried out by the Technician, Jason Selby.
A long standing problem that I have been having has finally been cleared up - it was irritating so having a solution is satisfying.
Polite, courteous, kept updated at all times.
from the initial contact on breakdown of 5 series to return of car.
could have replaced rear wiper which was worn and in this poor weather needed replacing , I will have to make another trip to purchase one before long journey next week ,
Work carried out on time
I was dealt with promptly, efficiency and courteously
Treated as a person and not as an inconvenience
Excellent communication and help through the process.
Can always improve things, but overall good service.
BMW have always provided me with first class service. The small things matter, welcoming you at the front desk, The complementary tea/coffee and full cleaning of the car inside and out on collection is a real bonus. Service only took 90 minutes.
good service but I was made to feel that an update to my phone was the problem with the car. I was tol they could not do anything as my phone wasnt updated even though I informed them the problem was happening before the phone update was available.
We had one question with regards to our 430d the passenger heater setting display which was explained to us very quickly by Ollie
Precise information and good communication with Chris on the service desk.
Everything was very easy and efficient, with helpful staff.
Customer service staff at sytners cardiff are always very helpful and courteous and unfortunately had to deal with all the issues ive had considering I hadn't bought the car from them
Courteous & reliable
Service on whole fine, just the 4 trips slightly annoying
Great job they did on the car
The staff are very polite
Oliver was very helpful and effective
I was happy to be given a courtesy car, and with the overall experience, but I am not satisfied with the result
Mot done. Advice taken re brakes.
Quick and efficient service
The problem was solved with a few additions
Measurement of tyre depth and brake pad wear very unreliable, with hig changes on request for recheckAlso 2mm changes in a week on tyre depths
Very smooth process
Synter Cardiff have been very helpful, courteous and patient . i wish I bought my car from Cardiff branch and not the newport location. I am not sure where to write about the BMW emergency service but the gentleman that came was very helpful.
You arranged his work and gave me a courtesy car free of charge as you took the blame for what was wrong. Phone calls and kept in touch well - really useful.
Again outstanding, complete confidence in the work being done to the highest of standards. Video update was spot on and verbally confirmed a minor issue I was experiencing - great knowledgeCost of tyres/tracking are unacceptable - hence rating
I chose the 90 minute service while I waited in the comfortable lounge area. Unlimited hot drinks and biscuits.
It was hassle free. It fell in well that I was able to drop my car off for MOT on a Friday, walk around the corner to catch a train to London for the weekend, and then collect it the same way on my return on the Sunday. MOT done & no parking fees!!
Dealt with the problem overnight despite having to order in parts
Dear Mr JamesFollowing your visit yesterday and your email below I write to inform you that my position on the matter hasnt changed. Furthermore I take exception to the allegation by you that you have made an unauthorised recording of us allegedly
While the service I received was excellent, the item replaced was less than 2 years old.
No problems experienced cost explained prior to work
Answered all my questions perfectly and great friendly service.
waste of money
Tyres were not available to complete the service
Car was not cleaned and the valet was not up to usual standards.
The value on my car has effected the service as it was a disappointing out come knowing i was in a Negative Equity position.
KEPT ME UPDATED, AND I LIKED THE VIDEO THEY SENT ME OF THE CAR UP ON THE JACKS
Ann Harry's professionalism and can do attitude made my first experience of your garage a very good one.
My car was taken into Sytners by the AA as they were unable to carry out the necessary repair. The team at sytners carried out a thorough diagnostic check along with the much appreciated complimentary health check. Car repaired and valeted Next day.
My concerns related to potentially a high use of oil, my questions were fully answered
It was a simple process and the communication was excellent
Job done, acceptable standard but not worth the amount charged for what it was, complimentary valet was ok but for the price could've been better
On this service was told rear brake pads 3mm thick and advised to replace and front brake pads ok at 7mm but on a previous service approx 6 months earlier was advised front brake pads needed replacing which I didnt
Sensible cost. Effective attention to the car. What more can one want......................
tried to charge me for a warranty job.and charge for a battery in the remote,which has not been done.
A panel under my radio head unit fell off - it had not been secured properly. A coolant level warning came on when I got the car just about home. When I checked under the bonnet the filler cap was not in place, the coolant had spilled out.This is bad
Great service from all of the staff involved. Video presentation of items inspected was very informative.
the only negative was the inside of the car didn't get cleaned.
I generally deal with Ms J Hallett. Ms Hallett is efficient, helpful and very professional in all her dealings and I can no fault with the service she has provided. The technician who generally works on the vehicle is also engaged and thorough.
All issues sorted and completed efficiently and without any complication or delay
Great customer service, always polite down to earth employees and always helpful
Courteous and efficient customer service.
Staff w ere very attentive. Tea or coffee and biscuits available while you wait and Daily Newspapers to read. Very comfortable surroundings.
Very efficient in contacting us to arrange service, then work carried out as arainged
Peter Coggins, got excellent customer service and really went out of his way for me.Very happy to deal with Peter in the future.
Moment you got there, you were looked after
I was extremely satisfied with my service experience at Sytner Cardiff, due to the excellent customer care shown by Wendy Reilly, the service advisor and to the service technicians who carried out such an excellent job on my car.
As a customer at Sytner BMW I was greeted on arrival by very helpful and friendly staff who enabled me to have my request for brake service to be dealt with in a timely manner. They did a very good job and with a caring follow up call as well.
Had a call the day before and a follow up call aswell as the service video
Car was required for two days for recall and key receiver whilst time was spent doing a visual inspection video which had only been done a month before on my first visit! Also fault (key recognition) has returned and still causes issues.
Very satisfied with the service experience at the garage but not with the booking experience.Please see above.
When car recalled it is difficult for a single person to keep having to arrange transport back and for to garage.
The communication was first class
As the previous
I was welcomed straight away and seen quickly.Was then provided a taxi back to my hotel.5 star service by Ann Harry
Cost could have been less.
Service staff great and area to wait and refreshement first class
Always top class service.
They were unable to resolve the issue but were aware that other people have similar complaints. A quick search on the Internet shows this is not an isolated issue and I would like to know when BMW will resolve this issue
kept me well informed
See above, the staff at Sytner Cardiff were very helpful. I would return to Sytner Cardiff because of the experience I have had with them.My experience with BMW UK head office however has been very poor, see question 4 in this regard.
This particular visit was excellent and my request was handled efficiently. Importantly, I was also called back when the car was ready, which sometimes doesn't happen.
It took a while to get the car picked up from the driveway and taken to the dealership, eventually picked up at 7.30 pm after a few phone calls, however once the car arrived at the dealership and the time before it was ready for collection was good
Very efficient garage, provides the service I require.
While-u-wait service, comfortable coffee lounge - no issues
No problems and kept informed throughout
Very efficient service.
Vehicle was sent out from Service with different and inadequate tyre pressures which appear to not have been checked or adjusted during the service
Good facilitys to use while youre waiting for your car to be returned, plenty of new/used cars to browse also to kill some time.
Cost. I was surprised to find that items I would expect to be in the service were at an additional £67. I was advised by the service lady that if I did not pay this extra amount my service indicator Would not be reset.
The engineer that collected my car did not undertake a walk around with me and was open that he was not a driver but that the team were short staffed so had come to collect my vehicle. However on calling Sytner Cardiff a video in and out was sent.
The service was better than last time
prompt and professional service, keeping me informed of the status of the work, and when the vehicle will be ready.
Totally satisfied. The departments work well together - from servicing through to sales and finance. Each department has accommodated me to make best use of my time while Im there.
picked it up and cured fault
Much better than last time - getting loan car much simpler & Wendy was really helpful
Good experience. I was not aware of the work that was required during the service (despite asking several times, by email) until the day and was quite surprised to find that it was a major service. This is an area for improvement.
Missed the problem on first visit..correct the problem on 3rd visit
The service agent Chris Snapes was very efficient and kept me informed as to the progress of my cars service and MOT check.
Excellent service as always
While awaiting delivery of our car we were kept informed of the progress of the delivery by Mark James and when we visited the centre at Sytner Cardiff we were well looked after by the staff.
Steve James was great, welcoming, informative etc. Also the greeting staff were lovely
Friendly knowledgeable and experienced sales executive
Got the right car
Great customer service. Peter Coggin was fantastic in the sale as well as delivery. Very friendly and helpful but not overwhelming.
once again we were not put under any pressure. Every detail was explained fully and were then given all the time we needed to reach our decision.
I really enjoyed the whole process of buying my car at bmw Cardiff, my stand out experience was looking at my car in the hand over bay and getting to know all the details and gadgets in the car, Edward made the whole process very easy.
During the order process I was shown the car and test drive the vehicle, the advisor also assisted in getting the vehicle adapted for my disability, the delivery of my vehicle was a good process I was shown everything within the car.
Given a detailed information before leaving the garage. Disappointed that there is no manual to help with the SatNav, entertainment or telephone equipment. This is very significant as struggled to set the system to get to my destination.
From the test drive to collecting the car, you are the number one priority and you feel as though you are the only customer.
I know the car is good - pretty much expected that and it has delivered. Staff make the difference and get the repeat custom. Lee was open, honest and clear in his explanations. No pressure and very helpful
sales support was first class
Would have been full 5 stars had i been given the chance to confirm my order before production locked.
Excellent customer service
Sales assistant listened to what we wanted and were able to agree a specification within our budget.
The facility was clean and staff well presented
Everything was as expected, there was a slight delay in the car.
Please see my answer to question one.
Comfortable and there was always someone at hand to see if things were ok and offer drinks.
Again it was the professional way I was dealt with on the day of collection