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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Sytner Cardiff win Electric Experience Event

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied, BMW are quick and thorough meeting all the needs of the customer.

Service

They did what I needed to have done in the correct time frame

Service

Trivial service but somehow the garage managed to reset or cancel just about every setting in the iDrive: e.g., Auto date/time turned off; 24h clock to 12h; all postcodes stored in sat nav converted to lat-/longitude; all radio presets cancelled...

Service

See above

Service

Very obliging

Service

Timely

Service

Excellent, ladies at the front desk are very polite and helpful and Oliver Gould was also extremely helpful with my issues.

Service

Felt my car was well looked after and in safe hands

Service

Very polite, communicative and on time

Service

as previously. Tech Centre cannot resolve.

Service

Couldn't put completely satisfied due to poor parking at site. No room.

Service

All done on time and car cleaned as well

Service

Car not ready when promised, and no message sent to indicate delay.

Service

Great service

Service

Alison and Oliver at the dealership were very helpful. Mark at the bodyshop has been very helpful too. These guys have an in depth knowledge of BMW and so it is pleasant, easy and hassle free to discuss things with them.

Service

All work carried out efficiently and on time

Service

See above. Staff went above and beyond to see to my needs.

Service

Car looked at on time despite lots of difficulty parking the car on the Sytner forecourt due to lack of spaces.

Service

Professional staff

Service

Sytner Cardiff customer service is a credit to the Sytner group. Attentiveness of the staff is professional, efficient and respectful whilst still remaining friendly and the presentation of the vehicle after service is to a high standard.

Service

Quick service without problems

Service

All positive .good turn around and updates

Service

Oliver was great

Service

As above . The visit was seemless

Service

Wasn’t offered a collection initiallyWas quoted the wrong price - over £200 moreCar not cleaned satisfactorily after the service

Service

No issues

Service

First class service _ kept me informed of progress throughout _ great WiFi & coffee _ I'll be back in future for my servicing _ thanks ....

Service

Great to have a video from the garage showing around the car.

Service

My name was on on the daily list although I had booked. They confirmed I was in the system. I waited for 20 minutes to be served but I had to leave so I said I'd book another day. Someone volunteered to take my keys and sort things after I left

Service

Super welcome as always

Service

Staff very attentive.

Service

Repair completed

Service

Would have been 5 star but software problems caused delay on pick up

Service

no complaints at all with my experience of the service. Car returned cleaned also.

Service

The whole process ,from booking my car in to collecting it later was extremely "easy" and stress free! The member of staff on service reception ,Ann Harry was "brilliant",friendly efficient ,a credit to the company!

Service

Health-check and clean completed in the predicted time.Written response to request for wheel bolt torque setting.Free tea and internet whilst waiting.Courteous service.

Service

Very professional service.

Service

Again very professional and courteous service

Service

Completely because they are very friendly and do a wonderful job.

Service

Fast efficient service

Service

Staff are fantastic

Service

Alison Williams was extremely professional, courteous and knowledgeable.

Service

I would've scored a lot higher but I did have to take my car back, after having it fixed through Sytner Cardiff as it developed another fault which was likely linked to the original fault. I think its been resolved. Staff were great an d helpful.

Service

Keep informed of progress and very professional.

Service

As it says very satisfied with service

Service

Helpful staff who delivered on their promises.

Service

Looked after got me in the Courtesy car very prompt as I had to get to work

Service

Ann Harry went out of her way to make sure I was completely satisfied with the care of my car.

Service

A problem l've had for a long time which earlier visits have totally failed to address or even take seriously. Sophie arranged a road test with a knowledgeable technician who immediately identified the issue and suggested POSSIBLE solutions

Service

Excellent service from a chap called Oliver.Tyres did not turn up on time, but external issues.

Service

Good experience. Kept me informed of progress and option regarding the service. Video of vehicle check very useful.

Service

Friendly and approachable

Service

Service rep suggested vehicle would be returned by 1pm, and that I would receive an update mid morning, however by 1pm I had not heard from Alison and it took repeated telephone calls to get a call back.

Service

quality service excellant staff

Service

Very helpful so far.

Service

very pleasant staff

Service

Did not check air springs in the back, the car parked loop sided when left in my drive when left overnight 1" above wheel arch and level with tyre drivers side.both go up to 3" after starting engine in about 2 mins.Booked back in tomorrow Wed 4th

Service

Called Cardiff number to arrange service in Cardiff. Turned up to find no. record of appointment. Then a call from Swansea as service had been arranged there. A complete shambles. At least Cardiff fitted in the MOT.

Service

Looked after very well when vehicle has been in for servicing.

Service

Didn't need a service even though u sent e mail for a service

Service

They tried there best to resolve the issue I have been having.

Service

Kept upto date on progress

Service

The lady who served me was most helpful and looked after us when we returned to collect.

Service

Very satisfied as they offered basic tea and coffee

Service

The staff are always attentive to your needs nothing is too much trouble

Service

Consistently courteous and efficient

Service

Comfortable surroundings to wait in, refreshments and wifi provided, kept informed of progress including video update, work completed within timescale given.

Service

The welcome, the work undertaken, the whole ambience.

Service

Professional service.

Service

Staff very helpful both over the phone and in the showroom and work completed quickly and to a high standard.

Service

Very pleased as always.

Service

Friendly and personal service, I was treated with respect, and I was confident that the issues with the car had been dealt with competently

Service

Easy to arrange, ready on time and car returned in immaculate condition.

Service

Happy with there ability to please

Service

2 minor issues on the car resolved very quickly and the car returned clean and on time

Service

The issue was fixed first time. I will continue to have my car serviced here.

Service

My response would have been 5 stars except for 1 issue. I reported a fault with my wing mirror. I was told it wasnt a bmw part. I complained the service manager verified the part and I had to return with the car to have it fixed. Complete time wast

Service

The one to one contact is excellent; friendly, informed, respectful and polite. The car was beautifully presented upon return, the video is fun, the sofas are comfortable, the coffee is hot. But - see below.....

Service

Very attentive and polite. Explained everything that has been done and provide video evidence.

Service

Extremely pleasant and efficient.

Service

as above, with also a courtesy wash and hoover included!

Service

Good until my last visit when a fault was wrongly diagnosed resulting in several visits. Very inconvenient and irritated that I was not properly listened to.

Service

The cleaning could have been better despite my requests. I was expecting that being a loyal customer and spending £ 2100 I may get the car properly cleaned. The drivers foot mat was having white stains and some stains left inside on seat covers.

Service

Allison was very professional

Service

Very

Service

Although the issue with the windows was sorted, we also stated the m performance foil on the passenger side was peeling off, the car is less than 6 months old, nothing was done about this

Service

All information I asked for was given.

Service

Just exceptional,service as always xx

Service

I've had no follow-up from the rep and the service counter has not been reset.

Service

The problem appears to have been resolved but the reluctance to act quickly has tainted my experience.

Service

Professional, friendly service.

Service

No record of my service appointment at reception despite a text confirming it.However, this was quickly corrected

Service

Excellent service especially the video sent by the engineer

Service

Absolutely nothing to complain about and my (rather dirty) car looked immaculate after the complimentary valet.

Service

Used to have collection and return but this is now discontinued for me . Used service and wait and on a cold day the waiting area is draughty, not a good experience. Next service mileage had not been updated but next mileage date had.

Service

Oliver Gould was my service advisor and was the best person I have ever dealt with in an after-sales environment. He clearly enjoys his job, had very good brand knowledge and demonstrated fantastic customer service. He’s an asset to Sytner and BMW.

Service

I can see there is a great deal of attention paid on customer satisfaction which can add extra process steps causing slight delays. Not a criticism to the staff at the dealership they are very professional.

Service

vehicle was delivered back to my possession tip top condition and also washed and valeted.

Service

very difficult to get to from north cardiffWit was a little too long

Service

Staff at Sytner Cardiff bmw do make you feel like their look after you, great service. Esp appreciate the coffee during and bottle of water when sent on way.

Service

could have replaced rear wiper which was worn and in this poor weather needed replacing , I will have to make another trip to purchase one before long journey next week ,

Service

A long standing problem that I have been having has finally been cleared up - it was irritating so having a solution is satisfying.

Service

Excellent experience. Chris Snapes, the Service Adviser who dealt with me was very professional and kept me fully informed at every stage of the process, including sending a video of the work carried out by the Technician, Jason Selby.

Service

from the initial contact on breakdown of 5 series to return of car.

Service

Polite, courteous, kept updated at all times.

Service

As a free Service Recall on an old car, it is satisfying to see the same high level of service.

Service

I was offered a car 'birthday' service which was a pleasant surprise and was carried out well - with a helpful supporting video report.

Service

Work carried out on time

Service

Excellent communication and help through the process.

Service

Treated as a person and not as an inconvenience

Service

I was dealt with promptly, efficiency and courteously

Service

Can always improve things, but overall good service.

Service

BMW have always provided me with first class service. The small things matter, welcoming you at the front desk, The complementary tea/coffee and full cleaning of the car inside and out on collection is a real bonus. Service only took 90 minutes.

Service

good service but I was made to feel that an update to my phone was the problem with the car. I was tol they could not do anything as my phone wasn’t updated even though I informed them the problem was happening before the phone update was available.

Service

We had one question with regards to our 430d the passenger heater setting display which was explained to us very quickly by Ollie

Service

Precise information and good communication with Chris on the service desk.

Service

Greeted by friendly staff given complementary drinks not rushed and very well looked after

Sales

Can not think how it could have been improved

Sales

Everything I required was catered for

Sales

We had a Mercedes before - which was great. But the quality in the BMW is outstanding

Sales

As well as the previously mentioned standard and quality of sales people and showroom my sales person had the right levels of knowledge and gave me a good level of communication through the purchase process

Sales

Nothing was too much trouble

Sales

Staff are very accommodating.

Sales

Very good would come back

Sales

No joke, it’s been Fab

Sales

As always the attention to detail was very good and the collection was very simple but well explained

Sales

Staff are pleasant, polite and extremely helpful. The service I received from the team in Cardiff is a lot better than I have received previously from other manufacturers.

Sales

Statements were clear and delivered as expected.

Sales

I can only say it was first class from start to the hand over of my BMW nothing was too much trouble Lee Downes was the best making myself and family feel really special taking the time to fully explain the whole process.

Sales

Very friendly very helpful

Sales

Courteous and professional

Sales

Amazing service.

Sales

Very welcoming overall.

Sales

The customer service was excellent

Sales

Welcoming, polite and attentive to my needs without being overbearing. When I first went to the dealer I had my 11 year old daughter with me and the staff, particularly the salesman engaged with her and ensured she was involved in the process.

Sales

Easy progress with constant updates.

Sales

Peter the salesman did everything he could to make it as painless as possible and my wife loved the bouquet of flowers.

Sales

Amazing service delivered by Edward Phillips. He made the process of buying a new BMW enjoyable and hassle free. His friendly persona and in-depth brand knowledge made me feel at ease with such a big decision. 10/10!

Sales

We are always made welcome and special and it is very genuine especially from Alex Harris. This is the main reason we keep returning. For many years our second car ahs been a Porsche but now both our cars are from Sytner BMW

Sales

Simple process & I requested a number of things were not done to the car prior to handover - I’m fussy to the point of OCD with regard to cleaning my vehicles and collected the vehicle still in its protective wrap. Every request was followed through

Sales

on the whole very satisfied except for the explanation and demonstration of connected drive

Sales

professional service throughout

Sales

From start to finish everything went smoothly and I was very happy.

Sales

Helpful staff

Sales

We 'built' the car together with every aspect explored and costed. The car was delivered at the agreed time and all controls were explained. The computer was programmed for my personal needs- phone, addresses, radio. Paperwork was completed with ease

Sales

Mr. Mark James (Cardiff) was very knowledgable and went "out-of-his-way" to answer all our questions and explained EVERY feature, function and control before we drove off in our new car. Excellent !

Sales

I must particularly praise your sales exec Dale McKenzie who dealt with my recent purchase. Dale was really helpful in sourcing the car that I wanted from your stock, especially finding a car that had the specification that I wanted.

Sales

Informative and attentive. The only reason I didn't rate a 5 was there was a little chasing to be done for the choice of Reg number.

Sales

Peter Coggins was fanatic! We were very pleased with his professional and excellent service

Sales

An excellent service by a very experienced team

Sales

Good expertise and customer service from Dale McKenzie. He is a pleasure to do business with

Sales

My experience with Dale McKenzie of the sales team was excellent but finding dirty carpets in the footwell and the bonnet not being able to close properly due to misalignment was poor, albeit Dale got the bonnet issue resolved quickly.

Sales

The handover was delayed because of a fault on the vehicle, however it was delivered to me the following day

Sales

Love the car. Best vehicle I’ve had

Sales

Excellent customer service from Lee Downes throughout the whole experience.

Sales

My salesman Mark James was knowledgeable and kept me informed of all developments while I was waiting for my car to be built.

Sales

Helpful advice from sales staff.

Sales

Although the delivery of our car took a little longer than originally expected we were always kept in the loop we are very happy with our new car

Sales

While awaiting delivery of our car we were kept informed of the progress of the delivery by Mark James and when we visited the centre at Sytner Cardiff we were well looked after by the staff.