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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
Not told that this first 1200 mile service would cost £299. Told on purchase only that it was required so the " Launch control" on the M4 could be initialised. No mention that there was a cost. Also the overnight courtesy car was inappropriate.
Pleasant and professional greeting and service
Bees knees in service. Can't say anymore than that:-)
Went above and beyond my expectations and were able to supply a courtesy car at short notice
Appointment was made quickly to an early time and date suitable to me. Quick appraisal of the problem, and fairly quickly resolved. Car cleaned on collection.
Efficient, friendly staff
Excellent service from start to finish.
My car was booked in for an oil service. On arrival at the showroom we were greeted and directed to a member of the service team. The booking in process was simple and quickly completed.
There was more work required than initially thought and Sophie arranged everything straight away to my complete satisfaction
I needed to make a return journey to get something explained, I had to get the tracking adjusted and a tyre replaced.
cost of service - labour charge particulary
Very little customer effort required, even though there was a mix up on dates (on Sytner's part) everything was very smooth
All went as agreed.
Your very efficient and very good with the customers
Keith, Robin and Ann on the servicing department are excellent. I've been buying cars from this dealership for over 20 years and these individuals are superb and always look after me more as a friend than a customer....Keep up the good work!
Carried out on time, fully explained by your representative, and prompt answers to a follow-up question.
Jordan was efficient and pleasant
The job was done to my satisfaction
Wasn't happy with the customer service, been BMW customer for many years, and this is the poorest service that I have had.
There was a problem with my MOT but it was sorted. The car was supposed to be ready to pick up at 3pm - I had to call at 2:30 as I had no contact - ended up kepping hire car till ext day (not a problem)
They kept me informed. Particularly liked the health check video
Professional service. Weekend booking with service completed on time. Good services provided at the waiting area.
Very efficient helpful personnel
Friendly and welcoming and great attention to detail
The service was excellent - although availability of courtesy cars could be improved - the staff were very helpful, polite, cheerful, knowledgeable. They even saved us money! and re washed the car just because a seagull had it before we got in!
always feel a valued customer although not a big spender.
The team and Sophie in particular were excellent on all levels of customer service
Mr Downes is a credit to Sytner and his conduct will set him up for future success
When I dropped the car off its was 8am and it was very busy at the service desks. Another member of staff stepped in to help and saw me immediately. When I returned to collect the car I was again served extremely quickly. Both staff were professional
Slight wait to be booked in.
Fantastic care taken with myself from start to finish
I felt I was asking the wrong questions and it was in convenient
Simply because the service we received was first class.
welcomed and greeted politely and shown what area of the show room to go to
appointment time was kept, a couple of niggling faults were fixed and the car was clean and ready at the time suggested
There was a car available if I required.The staff was very friendly-offered to take me into townThe car was cleaned inside and out.
Level of personal attention to detail
Robin and Sophie were legends!
Very good experience from booking through mechanical work to pick up. Jordanne and Rhodri were both great.
Work completed on time followed by a telephone conversation when ready for collection. Car is cleaned
There is nothing to complain about. The service appears to heaven successfully completed and the car was effortlessly v lean on collection.
Brake problem. Took car in , problem could not be solved srraight away but had a replacement car overnight.
Couldn't fault your service once again, unable to find the issue though
My car was collected from home and returned to me , so I didn't have to hang around the showroom. Also, I was kept informed during the process .
All good on the service, but my car clock was 10 minutes slower when I got the car back
Difficult to do business with - Wasn't a great customer experience
I purchased an approved used BMW in Feb. Within one month I had issues...1. Faulty valve of tyre...couldn't inflate.(also said to have had a nail in it so we had to pay2. Faulty exhaust bracket3. Unable to charge phone in car.....socket fuse blown
Everything was dealt with as requested.
Expecting car to be returned that day. At 1350, told the work was going to take longer and would it be okay to keep overnight. Replied as long as I had it back in the morning. told okay, but was not finished until 1600. total of 16 hours in shop
The staff were very pleasant as soon as i walked in, which puts customers at ease straight away.I was told exactly how long the job would take, and where the refreshments were, the showroom just was a nice place to relax.The car was cleaned.
The service advisors are friendly, helpful and made me feel welcome. It's been a while since I felt that someone cared about my needs and Sytner Cardiff achieved this.
Dealing directly with the staff at Sytner (BMW) Cardiff was a real pleasure. A special mention for Ann who always make me feel welcome and deals with my needs quickly and efficiently. This however is a stark contrast to the central telephone service.
Always had great service bit disappointed with last visit that fault was not sorted first time around and my request for a loan car on my re-visit to sort could not be met without me paying.That said problem was sorted and service advisor was great ,
the whole experience was first class
I have provided feedback to a member of staff
I know it's boring but every time I take my car in it is looked after and returned having been washed and cleaned inside and out. Such a pleasure to take it to Sytner Cardiff.
Whole process was efficient and staff were courteous and helpful. I really appreciated my car being picked up from my home and brought back to me - this was so helpful. The car being returned washed and clean was an unexpected bonus.
Easy and thorough. Car nice and clean too when collected.
Good personal service. On time and reasonable cost.
All ok but a little hiccup time wise.
Time - Booked car in at 08:45 for diagnostics and halo change (when you said you had slots available). Wasn't busy on day so agreed to pick up at 3pm. Arrived at 4pm and lamp had still not been replaced - took another 40 minutes!
I have always been very satisfied with the work and they always valet my car free of charge
Failure to identify a leaking tyre valve causing me to run flat for a considerable time on a new tyre and destroying the new tyre.
Emergency appointment booked for day after my initial contact. Appointment (for tyre examination) identifed puncture and fitted new tyre whilst I waited. Excellent service.
It was an unscheduled visit for A/C breakdown. Not a good testimony to reliability.I had to wait for 8 days for an appointment. Your service receptionist was very reluctant to explain what was wrong with the car. He kept saying it was all fixed.
The service contact from Sophie prior and post visit was excellent !! There was also no quibble about replacing parts under warranty.
Work completed on time,and to my satisfaction.
Courteous collection drivers, great update on issue identified (via video), efficient Service Advisor
Everything was carried out exactly as described however my car was washed fairly poorly.
Fast efficient service - price was reasonable too
Sophie was excellent. Kept me updated and even arranged a hire car. Video with advisory work was very helpful. Car was cleaned to a high standard
Took vehicle in because of Knocks and rattles. Impressed with form given to help identify location and type of sounds. Engineer came out with me to see for himself what I meant. Enhancing understanding of the problem. P.S. See q 4.
Darren Perrett (the salesperson) was very helpful and patient. Nothing was too much trouble. He was reasonable and willing to negotiate in terms of the sale which would encourage me to purchase a car from him again.
Great work ethic, friendly staff and Very friendly sales man.
Generally very good
Mark James provided exemplary service from the outset. His friendly and approachable nature compliments his knowledge of the product to create a very pleasant experience.
The sales staff at Sytner BMW Cardiff where excellent. I would like to single out Callum Farrell in particular as he was superb, nothing is to much trouble. That's why we bought two brand new BMW's from him.
The salesman John Rosser was first class. He insured that I understood every stage of the process and on delivery he went through all relevant details relating to how the car operates. Additionally he was incredibly polite and Professional.
The personal interaction of the team meant for a smooth sales process
Mark was great the whole way through the process. Keeping me updated all the time. Very friendly and professional at all times
I received excellent advice and patient support from the sales personnel: Edward. He talked me through a variety of options and walked around the showroom with me to enable me to understand the optional extras that would enhance my vehicle. Very kind
All went well. Salesman (Mark) not pushy! Slight misunderstanding over final bill.
I was looked after very well.
I was very please with the service that Callum provided both myself and my partner. He was a true gent, went above and beyond to make the experience enjoyable and straightforward, To the point that Sytners got my business over Trainers.
From my arrival in the show room to taking delivery I was made to feel a valued customer.Customer care is excellent in your Cardiff showroom.
Good sales person
The sales team
We were extremely impressed with the service provided. Ben, who advised he usually deals with electric cars, had amazing knowledge about the car and was at all times polite, approachable and friendly. he made the process very easy and enjoyable.
Good friendly service and good package
Smooth, professional, not too pushy
Always a pleasure doing business with Sytner Cardiff
Very helpful and thorough.
Kept well informed when my car was due to be delivered. Extremely helpful and corteous.
Alex was great and had great knowledge about the car and catered everything to my needs.
Darren "PegWit" Perrett was great !
Our customer adviser Edward, was very helpful and spent time answering all our questions and queries.
We were impressed with the way personel at Sytner Cardiff dealt with us. All were friendly and professional. The representative who dealt with us was extremely polite, friendly and welcoming during each visit and was knowledgeable about the vehicles.
Mark was professional and very down to earth, he never came across as pushy he explained everything very well, and always called us when he promised to, the car is fantastic and we feel we were very happy with the package deal.
Everyone I dealt with were professional and friendly.
Very good experience throughout when dealing with Mark James. He was professional and courteous throughout with being pushy - just right and he made the difference to us when buying this car. Dominic was also great and again he made the difference.
excellent friendly service
Mark James was great !
We were dealt with in a friendly, knowledgeable and professional way. Jena and Callum were particularly helpful in assisting us in selecting the M6
Sales agent was great, would have been nice to feel less watched by other sales staff though. No complaints.
I would have said completely satisfied, but one always hesitates to say that! However, overall, I was extremely impressed (again) by the service provided by John Rosser and the team. Absolutely first class in all respects.
The sales executive, Mark James was extremely helpful and he kept me informed at all times pending delivery.
Very helpful in steering my choice to the right car and options
Very helpfulAll questions askedWent out of way to please
Callum was very helpful. Answered all our queries via telephone and email following a delay in delivery. Overall, thrilled with the car and the service he provided. What a lovely guy, a credit to your company. Love the car more though ??