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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Price was competitive in the end, following discussions.Car had been cleaned but was covered in water marks
Oliver in services was excellent. Disappointed that I was told I'd be called back, but instead received an email, felt that I was being avoided.
Friendly and helpful Staff and a Professional service provided.
The car was collected by a staff member who was very polite and tidy.The car was returned completely washed and valeted.The car was in first class condition.
A recurring problem appears to have been resolved despite being told that there would be a charge for the investigation. No charge was eventually made.
The whole process, from courteous reception to hand back of car, was effective and efficient - and in these days that is a recommendation.
The service was excellent however there were a few issues.Call me to discusss 07816880033 not enough space to write answer
First rate service from start to finish.
Very prompt attention to unexpected maintenance need and excellent service from Sophie.
The experience was great! However, when I initially contacted and booked my service I was wrongly advised that I needed one, when in fact I did not.
From booking service and arriving at BTW Cardiff was very professional and looked after buy your team especially by Mrs Harry was first class
It took longer than advised. Also, the clean was dreadful!!
Handled with courtesy and efficiency
Easy to make an appointment
Very friendly competent staff.
Not service M O T all good
It was not really a service as such I just had to sort out a spare wheel issue. this was done promptly and without fuss.
Staff polite and efficient,Work completed in the time frame allocated
I have no doubts that Sytner looked after my car whilst it was in their care and gave me a free wash and health check, but it was sold as a fast service whilst I waited. It was only an MOT and was left waiting for almost 4 hours. No follow up either.
All went as planned
Everything on time . Excellent customer liason possibly better than usual!
Efficient check in process, helpful and friendly staff, service appears to have been carried out well and car cleaned inside and out.
Excellent service - without booking. Visit due to hazard warning light. Immediate response
This winter health check was organised efficiently and everything was well organised. In addition I think it was very good value for money.
Very good customer service
Good service, value for money
Wendy the service advisor was extremely pleasant and helpful.
Just that I keep the car spotless. But after u washed it it was covered in dried water spots. Looked awful compared with when it went in. Had to wash it as soon as I come home..If your not going to do it properly I would prefer you to leave it
Picked up my car as organised and dropped it back promptly.
They were very helpfull
Very quick to help with the problem I had.
Alison provided first class service as I had to have some maintenance checks done at short notice.
Quick easy and Jordanne was extremely polite and helpful
Staff very helpful and work completed on time
Work was completed on time. Staff were polite & courteous. Car returned clean.
1st class service from your Service Receptionists keeping me informed of when the car was ready
Marked my wheel
Managed to park easily (not always the case!). My time request was accommodated. Car cleaned and valeted. Staff friendly.
Very efficient and very helpful the whole time.
No issues with the service check etc. However:(i) Waiting time was over 2 hours.(ii) On leaving there was a warning light indicating a faulty headlamp bulb (dipped). Due to another appointment (and already late) I had to leave and sort out later!
Oliver has dealt with me on a number of occasions and has always been professional, understand and willing to go above and beyond to ensure I have the best experience possible.
Issue sorted first attempt.Helpful service
It was just a new tyre.
very good help from all staff
Nothing was too much hassle, they always go above and beyond for me.
Good welcome and all done on time
Very welcoming and staff so helpful
Prompt and efficient service, excellent communication from all staff and my car was spotless when I picked it up.
Quick and efficient service. I do like the recent addition of a video review.
Sophie who looked after me was extremely helpful
The service advisor Jordanna was excellent. She was very professional.. Unfortunately my car was damaged whilst it was at Sytner. The damage is to be remedied but the dealership are not prepared to do anything for me with regard to the inconvenience.
I was particularly impressed with the lady that booked in my MOT and greeted me on the day called Ann. Very friendly and great customer service skills.
Greeted and then staff used my name
Friendly welcome. Efficient work.
I booked the car in a the time that suited me, the work was carried out very efficiently whilst I waited, and the car was returned valeted at the main door. Also, this was all done in a cheerful and friendly manner.
This reply is in response to a new vehicle purchase. This is my 4th BMW now and as always the performance of those at BMW Cardiff was exemplary. Jay Dent in the used car section was fantastic in sourcing my vehicle, all in 2 days. Unbelievable.
Fully advised of progress throughout; video great idea
Welcoming staff, ease of parking and a truly attentive experience.
friendly personal professional service.
I have BWM Comprehensive Extended Warrantee on my car but every time there is a fault I am told it is not covered by this Warrantee - very frustrating - I eventually had 2 repairs by warrantee but it seems like you are doing me a favour....!
I find the staff , especially Ann Harry most helpful and friendly.
car not fully cleaned inside
Well cared for from booking car in to collecting afterwards. Polite, helpful but without being OTT
Answer based on the reminder I received from BMW about MOT and End of Warranty check and the helpfulness of the staff and the ease of booking an appointment. Plus the after sales service.
Dale was brilliant! First class service rec'd from him as always!
Time I wanted and service completed quickly.
Excellent welcome and the team at BMW were clearly trained to anticipate my needs
Kept informed and everything was done to a very good standard
Able to book a time slot to suit me and wait in town for a call.Very speedy work, including time to clean inside and out.Very friendly and courteous reception and the car parked right outside the door for me.
staff always pleasant.....never any waiting......professional service
I was contacted to remind me of MOT date and I fixed appointment immediately.
Excellent service from Jordanne Hallett
Failed to reset the service record on my car.
Prompt service and car ready when requested.
Dropped car off few days before service for my benefit,all completed on day of pick very nice service
The car was due a quality upgrade and while the maintenance staff were doing this work I wanted an oil and filter change, although it wasn't due until later in 2017, surprised at the cost and disputed the invoice which was then discounted.
I made a urgent request and was accommodated quickly by both the sales and service team seamlessly.
Service was outstanding ??
It was diagnostics not a service.The problem has not completely been resolved.
Everything happened as was agreed from the initial booking to the collection, service and return delivery of the vehicle. Good service stands out these days and should be noted and appreciated.
The service experience was very good
Service was carried out as required. Took a bit longer than expected due to part availability and costs are steep.
My car was not valeted and washed prior to me collecting it however I was offered the option to call in to have it washed and cleaned whenever convenient.
Cardiff Sytners response to the airbag recall of my car was everything any customer could hope for.They went the extra mile to ensure that I was not inconvenienced in any way had a car which matched or exceeded my own car.
Service was completed quicker than originally predicted
Cannot complain regarding the quality of service or the work done. It was all very good and professional. However I feel the £90 to find a fault is expensive and is the only negative of the visit
Very attentive very professional
Knowledgeable, friendly and efficient staff including the body shop.Service issues always dealt with perfectly.
From the moment I got there ,the service was superb
I was completely looked after by your very attentive staff they told me exactly what was happening in terms of the service and rang to let me know when I could pick the car up. They even took me out to the car when I came to pick it up.
All of the staff are very helpful and obliging and look after me and the car extremely well. I am also impressed with the video of part of the service, it is sometime good to see under the vehicle. A special thanks to Ann on the fast service team.
Excellent, personal service from the staff in Sytner, Cardiff... as has always been the case when having a car service with BMW Sytner in Cardiff. This is now my 2nd BMW and I'm planning on purchasing a 3rd car next year.
Because I wanted an MOT at the same time as the repair which they organized, the staff were friendly and helpful
Anne is always lovely to deal with, makes me feel comfortabke and welcome.
The service is good not excellent as the reason the car was in for a service was due to a fault made by you when undergoing the prior service
The whole team dealt with my car problem with complete empathy, professionalism and efficiency and I was kept fully informed at each stage until the work was complete.
everything was as I asked and delivered on timeAnne on the service desk is very helpful and gave me a call the next day to check I was happy. I was given a couple of advisories but put under no pressure to gwet the work done there and then
professional on time clean
I was treated as a special person not just as a customer. My car was cleaned inside and out which was a treat. All things taken it was a very good visit.
From booking in to having the service completed it all went very smoothly.
From arrival at reception to leaving everything was perfect
Professional & Efficient
Work was carried out promptly and I was kept informed of progress from start to finish.
smooth booking, convinient appointment, prompt service
Great Service. Every body we dealt with was veryhelpful.
Very Helpful and Professional Staff.
all very easy and straightforward in a lovely environment.
Mainly due to the way things were explained, which made the purchasing straightforward.
Richard was excellent.
The staff were pleasant and helpful - nothing was too much trouble. The salesman went to considerable lengths to find me a car that had everything I wanted and kept me informed of progress throughout.
Very politeMade me feel very comfortable Offered good coffeeAnswered all my questionsVery informative
I had the pleasure of dealing with Alex Harris again... giving me the service I always had with him @Mercedes! Also getting to meet Richard Gardiner who is also a credit to Alex and theSytner Group. They went above and beyond,can't thank them enough.
Fab experience and all the staff were great
Richard spent a long time with me talking through options. He then arranged to bring the car to my work so I could test drive. He was patient while I asked lots of questions to ensure I was 100% comfortable with my purchase.
The service I received was outstanding, the sales person took a lot of his time to show me the car inside and out
Dale provided a 1st class service throughout
My name is John not Sir. I went in wearing jeans, sweatshirt and shabby trainers. I was treated with the greatest of respect and a deal made was done with a lot of fun. The team work between the sales staff was excellent. Advice was excellent.
Not very happy due to the misrepresentation for certain things, namely moving the start date of the standing order for the car finance.
The sales person, Ed made me feel very comfortable when I first went in to look around. Wasn't sure at all what car I wanted. Ed helped me by providing different options and explained the model types to me.
Richard gardener very helpful couldn't do enough for us he must be an asset to your team at synter cardiff
Edward kept us informed throughout the whole process
Alex kept me informed as to the progress of my car being delivered to the showroom. He also showed me the functions of the car and even corrected my phone to the media player for me.
Everything went to schedule and I was well looked after when I went in to collect my new car
Fully imformed through the whole process. Efficient and helpfull sales staff
As always Alex Harris maintained a high level of communication throughout the entire purchase. I was kept well informed of progress and delivery was very well executed. He actually completed the handover on what was his day off.