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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All are very attentive. Great service from Susan Reilly and Jordan Hallet.

Service

Efficient from booking to completion.

Service

Every aspect of my visit was perfect.

Service

The exercise was Carried out seamlessly and the car was returned clean and vacuumed

Service

Courteous service always. Swift and good value.

Service

Everything was fully explained and completed efficiently.

Service

Wanted to try the i3 as a courtesy car, which the call centre had arranged. Then told the boss has the i3 and so was offered a 5 series instead. Car needed a tyre for the MOT. They had trouble finding more than 1 as I requested all four replaced.

Service

Ann was lovely and friendly and went through the suggestions for the new tyre. Also had an after service call to make sure everything was ok.

Service

While the staff were excellent as always, it was frustrating to have to make two separate visits to the garage to replace my rear lights. I was booked in to have them both replaced, but only one light was available to fit as they had not been ordered

Service

Robyn kept me informed along the way from pick up to drop off

Service

It was all so easy!

Service

all went smoothly

Service

Always good, always keep you informed. Very knowledgeable staff. Wendy Reilly always takes time to explain and give the best options

Service

Arrangement for the service and reception at the garage was very good. Ann Harry the customer service advisor was excellent and made the whole process painless.

Service

Not sufficient explanation given of service and costs given prior to the appointment. Signs that the service seemed rushed leaving me a little uneasy. The clock setting was not put back, so what else is unfinished that I don't know off?

Service

No problems and no hassle

Service

MOT for my car was fraught with problems, causing some inconvenience. However, service staff dealt with this promptly following my complaint.

Service

I attended Sytner in order to replace a punctured tyre. The tyre was attended to and I was on my way within 2 hrs. Very good service.

Service

Sorted out the issue with my windscreen wiper and was all covered under warranty. I was really impressed that you also washed the car! Loved the pick up and drop off service, amazing service thanks!

Service

Service and attention always superb

Service

Very helpful and supportive staff

Service

I had to wait an extra day for the car and there was no offer of a courtesy car.

Service

Because of good customer communication

Service

Last week my car was in for a service at BMW Cardiff . I sent them an e-mail advising them how dissatisfied I was with the service. I have still not received a reply !!Very disappointed . Can you please advise the e-mail address of your complaints

Service

Curtesy car and Anne's service

Service

Staff efficient and very professional.

Service

I've had many 'new cars' and visited a wide range of dealerships. Cardiff Sytner eclipse them all from the start of my 'problem' through the various people involved in setting up the appointment, visiting the dealership and finally Oliver's service

Service

Everything was very efficient.

Service

Hi,I had an issue with my car and thought the problem was still there. To my embarrassment the car was fine. Your staff were extremely nice and Sophie was brilliant.

Service

Excellent staff, good communication and very helpful. Sophie is a great advert for Sytner.

Service

I took the car in for a transmission warning fault. This appears to have been rectified by re-programming the automatic transmission but the extent of information provided as to the reasons for this was poor.

Service

I experienced a puncture....telephoned Sytner Cardiff in the first instance and they were extremely helpful in transferring me to BMW emergency services who arranged collection and delivery of my car to Sytner for repairs

Service

Poor communication from service team

Service

Although staff were pleasant to me, the delays caused by wrong parts and inability to stick to promised times caused lots of stress, particularly before an interview. The original quote went up by £200 but I couldn't get an explanation why.

Service

Everything dealt with efficiently and to a high quality

Service

Good service and well looked after

Service

would have given completely satisfied but interior of boot area not vacuumed as expected.

Service

No calls received prior or after collection to arrange or confirm works completed

Service

The investigation was carried out keeping me informed as to the progress and the options available to complete the work. Sophie was especially helpful and pleasant

Service

Friendly and polite staff who genuinely want to give a first class customer experience

Service

great but a bity pricey on two tyres, wouldn't match a local price I had so I paid over the odds for the conveniencedidn't clean off the wheels where the old balance weights had been ,a bit poorvalet wash left the car streaky,

Service

Prompt friendly service

Service

I was kept informed all the way

Service

Its something I look forward to I am treated so well and the car always feels so good afterwards!

Service

No adverse issues to note

Service

Servicing and courtesy car went smoothly. MOT repair done straight away

Service

Everything ran smoothly and my expectations were exceeded

Service

Everything as expected

Service

The service was carried out promptly and efficiently and I was kept informed at every stage of the process.

Service

The staff were very helpfull and on time with service as promised.

Service

Service staff were efficient and courteous work was completed as promised

Service

From the moment I walked in I was taken care ofefficient and

Service

Car left at 8am. Agreed pick up time was 3. At 3 I was told that it was still being seen and I could have it sooner by not having it cleaned! It was finally ready at 4.15. My time was not valued a simple courtesy call would have avoided this.

Service

The sales person (Mr Edward Philips) was fantastic really went the extra mile when he didn't really have to!

Service

Ann Harry was very efficient and personable.

Service

Everything went smoothly and explanationsabout replacement parts were spot on.

Service

Warm welcome on arrival. Work completed on time. Staff member walked me to my car. Car washed and looked pristine. What more could I want?

Service

no hassle and everything we asked for we received.

Service

It didn't start off well but Oliver used his initiative and we came to a good understanding.

Service

Sophie was friendly and helpful

Service

Easy to book in and Sophie in the servcie team took care of everything.Got the car back to me quickly and sorted everyhting I'd asked for.

Service

From start to finish was amazing kept updated and nothing was to much trouble

Service

No fuss, and all done promptly.

Service

As the car was due to be in for a whole day I was offered a courtesy car. My car was serviced much quicker than this and therefore by the time I had driven home, 20 miles away I more or less was expected to turn around and return to the dealer.

Service

Great staff at your mini showroom, all were very knowledgable and polite.

Service

i find the customer service advisors very helpful and courteous

Service

From the planning of the work through to the execution and performance of the work ; everything was done to the quality and professionalism one would expect from BMW.

Service

Great staff, competent and friendly

Service

Fast, efficient and ready before the time agreed.

Service

Everything is always top end service

Service

The car was collected by a staff member who was very polite and tidy.The car was returned completely washed and valeted.The car was in first class condition.

Service

Friendly and helpful Staff and a Professional service provided.

Service

Price was competitive in the end, following discussions.Car had been cleaned but was covered in water marks

Service

Oliver in services was excellent. Disappointed that I was told I'd be called back, but instead received an email, felt that I was being avoided.

Service

A recurring problem appears to have been resolved despite being told that there would be a charge for the investigation. No charge was eventually made.

Service

The whole process, from courteous reception to hand back of car, was effective and efficient - and in these days that is a recommendation.

Service

First rate service from start to finish.

Service

The service was excellent however there were a few issues.Call me to discusss 07816880033 not enough space to write answer

Service

Very prompt attention to unexpected maintenance need and excellent service from Sophie.

Service

The experience was great! However, when I initially contacted and booked my service I was wrongly advised that I needed one, when in fact I did not.

Service

From booking service and arriving at BTW Cardiff was very professional and looked after buy your team especially by Mrs Harry was first class

Service

It took longer than advised. Also, the clean was dreadful!!

Service

Easy to make an appointment

Service

Handled with courtesy and efficiency

Service

Not service M O T all good

Service

Very friendly competent staff.

Service

It was not really a service as such I just had to sort out a spare wheel issue. this was done promptly and without fuss.

Service

Staff polite and efficient,Work completed in the time frame allocated

Service

All went as planned

Service

I have no doubts that Sytner looked after my car whilst it was in their care and gave me a free wash and health check, but it was sold as a fast service whilst I waited. It was only an MOT and was left waiting for almost 4 hours. No follow up either.

Service

Everything on time . Excellent customer liason possibly better than usual!

Service

Efficient check in process, helpful and friendly staff, service appears to have been carried out well and car cleaned inside and out.

Service

Excellent service - without booking. Visit due to hazard warning light. Immediate response

Service

This winter health check was organised efficiently and everything was well organised. In addition I think it was very good value for money.

Service

Professional conduct throughout the sale, linked with an excellent knowledge of the model chosen

Sales

Because as usual all involved were professional and attentive throughout the purchase process

Sales

There was nothing extra that could have been done to improve service

Sales

Mark was always available to meet with us at our convenience and was most helpful when 'building' the car.

Sales

Having ordered the car very early I had hoped to take possession earlier in March.

Sales

Very professional approach

Sales

Extremely professional changeover. Kept me updated tbroughout process

Sales

just very pleased with experience what i have come to expect

Sales

From start to finish, all went smoothly.

Sales

Great sales team made the purchasing process easy

Sales

Delivered on date that I was quoted

Sales

The salesman and all the other staff were more than helpful. They answered all questions on the day and also on the phone when I had a few more questions.

Sales

Edward the sales rep was very helpful, informative and pleasant.

Sales

Great staff at all levels from when you enter at reception to Sales staff

Sales

Very smooth no problems

Sales

The whole experience ran like a well oiled machine no pun intended.

Sales

I was very happy with the sales staff, and communications from all people with regards to the purchase of the car.

Sales

Mark James at Sytner Cardiff is the reason we purchased a second BMW. He is extremely helpful, listens and cannot be more accommodating. His down to earth, realistic attitude is a huge asset to Sytner Cardiff. Continued below...

Sales

Service was outstanding!

Sales

There was no pushy salesperson on my back as soon as I went in. And when I did inquire about making a purchase the salesman was extremely polite and very helpful.

Sales

Excellent from the people on the front desk to the sales men who could answer any of my questions.

Sales

Our 4th new BMW from there.

Sales

Excellent advise , no pressure.

Sales

Courtesy levels, speed and helpfulness of responsesNoteworthy that I had already placed a deposit for a new Porsche having previously had 2 BMWs and Sytner Cardiff were able to persuade me back to BMW and cancel my Posrche order!

Sales

Excellent deal, conducted in pleasant surroundings. Delivery in the agreed timescale was appreciated. The sales executive, Dale McKenzie, was very knowledgable about the car, and the associated administrative procedures in the purchase process.

Sales

Very friendly and supportive team. Made the whole experience relaxed and straightforward.

Sales

Patients helpful assistance from Mark James

Sales

Richard Gardiner is superb. Kept me informed and updated throughout our purchase

Sales

Mark James was extremely helpful and informative about the car options available. His warm style and enthusiasm made it a pleasurable experience. He ensured we had sufficient time to make a decision and assisted with info etc.

Sales

Really friendly and accommodating to all questions

Sales

Everyone was very helpful and friendly and the whole exercise was completed very quickly.

Sales

Staff were very helpful,listened to what we wanted and provided solutions

Sales

Excellent customer service by the whole team but in particular Richard Gardiner, we were nervous having a new sales person having dealt with Jenna Sloman for many years. However we needn't have worried Richard is as competent if not more attentive

Sales

Excellent service from intial visit to the branch and then collection of the car.

Sales

Ed was great, I first went in over Christmas and didn't end up choosing a car until Jan. He was so patient and always had time for me from Dec-Jan even when I had made a last minute appointment.

Sales

Great Service. Every body we dealt with was veryhelpful.

Sales

all very easy and straightforward in a lovely environment.

Sales

Very Helpful and Professional Staff.

Sales

Mainly due to the way things were explained, which made the purchasing straightforward.