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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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I always receive good service from everyone at Sytner Cardiff. They are courtious and efficient and always cheerful.
No issues, just had the car all day which I was expecting but had to get a lift there and back which is a pain.
Read the above comments
When I eventually got to the girl who looked after me during my car being serviced she was very pleasant and professional.
Good service and mot but indicator on car not reset. So car is reminding me that I need an mot
Very good. Kept me updated and were pragmatic in finding a solution.
Explained everything and very helpful
The service team were very efficient
Car was picked up and delivered after the service
I had a problem with my BMW, we were going away for two weeks and Sytner managed to get me a slot within twenty four hous very pleased
The staff were very polite and helpful and rang me when my car was ready and I was told not to hurry back until I was ready
Because the car broke down on the way home from the service But the issue were fixed efficiently and professionally
Was kept informed by phone/text on the progress of the work being doneon return of car it had been cleaned
I had to bring my car down due to a safety letter however due to the distance I have to get there I did inform staff that I would have to wait, they did advise me it could be all day however they did everything to get me on the road quickly ??
The main issue is the inconvenience of having to return my vehicle to have the CBS reset - this should have been done at service. Additionally, the boot was not cleaned as part of the wash & hoover.
From booking in the car, it was a great experience. I particularly liked the video supplied with details on your cars condition
Work was completed to a high standard
No issues, good service.
Everything went well from start to finish
Couldn't see car for almost a week, even though warning light came on.Efficient check in.Car was needed over night and only £5 taxi offered.Mileage on sheet handed to me on picking up car was wrong, and tyre pressures not as shown on emailed video
as above, from an initial phone call with the salesman, it was a seamless route to having my car serviced in line with my strict timetable
Polite attentive service carried out quickly with phone call to inform me when ready.
I was quoted a price for the work, I was told that the price would stay the same as no extra work was needed but when it came to payment I was charged well over the amount quoted.
Servicing is very professional, particularly the short video that is e-mailed on completion of the service illustrating any potential issues with your car.
It's what you get from a main dealership
Excellent communication throughout and the people I dealt with were first rate.
You did not have a courtesy car available despite booking almost a month in advance. Had to use taxis.
Everything was what you would expect from BMW
Politely received as you arrive, then directed to Service area where everything is efficiently sorted. Given a time to pick up the car (which is very well valeted - thank you) and off I go. Perfect will have to do!!!!!
The job was done as requested and within the agreed timeframe
I am able to drop my car at a convenient time to me and there are tea and coffee making facilities for me while I wait.
Efficient. Kept to the time that I was allocated for the service. The car was returned in excellent condition.
Needed a second visit for reassurance about the next service date - clearly shown on the dashboard but this information conflicted with something I'd received about an aircon service. Not the fault of Sytner Cardiff staff but frustrating.
Services are always a little more expensive than they need to be
Prompt booking system to meet my requirements, very good level of customer care and any issues identified at the service were brought to my attention.
service staff are always friendly and helpful
I did not feel in any way pressured and all my questions were answered. They managed to source the car I wanted even though I had left it quite late to order for the new registration.
All said earlier.
Car picked up and dropped off on time. Charged less than quoted.
Service reception and handling were excellent, updates and follow up above reproach. I loved the 'key thing' and job card and ordering process - would be a straight 5 rating if it wasn't for the commodity pricing, and very poor external clean
was what I expected.
Would of been a 5 but I paid for a valet and multiple areas on the alloys had not been cleaned not world ending but for £65 I'd expect somebody to look the car over before releasing it to a customer
I am always well looked after my Ann Harry, the Service Adviser who goes out of her way to provide the highest level of service.
This is BMW its what I have become used too over the years.
Very professional and personalised service.
The service and MOT was completed as arranged
. The service was carried out on time and my vehicle was returned to me in pristine condition
As I said apparently everything is very good
Salesman was great. Big delay in sorting out the finance which was a shame but that said the salesman kept me informed.
As I have said before, the service was totally professional, polite and punctual
Always flexible to the needs of customers, providing the highest levels of service and follow-up.
Good communication about the car and a fairly quick service. There was a problem and needed to stay overnight, previously we've been given assistance i.e. taxi to our destination but this was not offered on this occasion, car delivered next day.
Attentive service with a smile and care
Everything was handled well.
"lost" marks were due to the 30ish minutes wasted on the driving licence issue
Haven't as yet had a service but needed some work doing on a brand new car. This has been done quickly and efficiently thanks to Sophie Gibson.
Tended to my needs and answered my questions
Friendly and accommodating, both on the phone and in person.
Jordanne Hallet was extremely helpful and professional throughout, keeping md updated on the status of my vehicle.
Please see answer above as this applies to this question
No problems and very helpful
I was kept up to date at every stage and made to feel valued.
Young lady was efficient. polite and helpful
I have visited the garage twice in 1 week: the first was to have 4 new tyres and second was to have the Advanced Eye Car cameras fitted (front and rear). I would have liked somebody to take me through how the cameras worked before I left the garage.
First class advice and extremely helpful --even sent me a video of the car before purchase
Dealership was excellent, the price issue spoilt the experience.
All work completed and felt that I was a valued customer at the dealership
You've still got my car - from the 19th July!
Professional, reliable and consistent.
Easy booking and professional service
Staff are very polite
The booking lady was superb however the pressure to have overpriced work undertaken was disappointing.
Very good staff service and I was very pleased to have access to a video of the undercarriage inspection of the car.
As above - efficient
on this occasion my "fast lane service" took a little longer than the advertised 90 minutes......everything else was the usual 100%
Level of service was sufficient
It was done very well and quickly
fast efficient service,
Had to wait a bit longer than I was told. It Wasn't a big issue though. Also wasn't offered a drink like I seen a few other customers being offered.
I have never received anything less than the ultimate customer service experience.
See answer to question 1
Our questions were answered and the salesman was readily availablyto answer any questions
Pleased with the service
Problem diagnosed and repaired in time for return journey as promised.
Again their efficency
So far the car has been in 3 times to get the exhaust straight, now the replacement rattles and the heat shield also now rattles after warranty work. I have invested a total of 6 hours of my time, plus 150 miles just travelling to and from BMW so far
When arriving at synter my name was not on the booking in form
V good service
There's always room for improvement
Best Customer service
Good friendly service staff. Car returned in showroom condition.
No reason to fault it.
Has to book the car in for a second time toHave the reversing camera repaired
Excellent staff and service was carried out without any problems.
The service assistant - Wendy I beleive - was spot on in dealing with my requirements.
Courteous, friendly and efficient service from Jordanne Hallet
Did what you said you would do
Again, all my dealing were with Imran and his customer care was incredible.
They dealt with all of my queries with a professional manner.
Problem solved within time factor agreed
The staff and quality of service were excellent, but it took quite a lot longer than anticipated.
When I first discovered the fault and drove to the garage I was told I would need to book the car in. I thought offering a quick diagnosis would allow the garage to schedule the work, order parts if needed & please the customer so would be better
Work was done on time and I was kept up to date on work that was required . Impressed with video of my car having MOT and advice on tyres.
Always let you know what is happening
The guys have made a few mistakes such as forgot to fit an oil seal which caused a leak, problems with scheduling as a result of which I was given a corsa as a loan car for my 4 series but they have amended their mistakes later on
The repair was done well within the time that was stated. A follow up phone was made to me the next day asking if the car was alright after the repair, of which I replied that I had not encountered any problems with it. No further problems to date.
I've had and got issues with the car that are not resolved. My experience of the customer service has not been great.I've try to buy a service plan and requested a quote five times. I've now given up ....
Really worked hard to find me a deal that fitted my budget and for the car i wanted
Service and attention always first class and helpful.
The attention and support we received from Ed made the buying process a pleasure as he communicated with us every step of the way, either by phone or face to face. We felt that at any point we could have got hold of Ed if we needed to .
I was very satisfied with the level of service, customer focus and the attention to detail that was given to my purchase.
Edward Phillips was excellent
Excellent service and very good communication throughout the different stages of the process. Prompt and competent response to questions.
Treated with respect and had the feeling of being valued as a customer. Also received regular updates on the progress of the new vehicle.
2nd time dealing with Dale, so glad he has returned
Dale was a great help throughout and made us feel completely at ease and answered all our questions and made us confident that it was the right choice to buy the car.
Excellent Service by mark and Alex
had to go outside for the car when the presentation room was blocked by a car who no one knew who was using it (embarrassing) and then having to go and get fuel afterwards when previous purchase was first class
I was very impressed with the service provided by Sytner BMW Cardiff, especially Sales Executive Edward Phillips who was very approachable, knowledgeable, and worked tirelessly to get me the car I wanted. Very pleased. Exceptional service.
Everything was first class
Excellent service and very friendly staff
see below, regarding the extreme discomfort of the car seats
As a customer I am on guard naturally and shy away from pushy sales staff. My experience at BMW was that I felt I was free to wander about the showroom at will, not feeling under any pressure.
Very helpfful. Edward kept me up to date and on delivery steve looked after me above and beyond.
This is the second car I've bought at Sytner Cardiff and as usual everything went as planned
Kept informed of car order progress throughout
Edward was fab really enthusiastic .Knew his stuff, loved cars exactly what you want from a salesperson.
Car was not checked before delivery and had to be replaced business manager was extremely poor and very rude in times
Always satisfied with this dealership when purchasing a new car, the sales people are excellent in the way they deal with you.
They could provide us with exactly what we asked for and more!! Kept us updated the whole step of the way always kept in contact before and even after we left the centre with our new car outstanding service !