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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Best Customer service
Good friendly service staff. Car returned in showroom condition.
No reason to fault it.
Has to book the car in for a second time toHave the reversing camera repaired
Excellent staff and service was carried out without any problems.
The service assistant - Wendy I beleive - was spot on in dealing with my requirements.
Did what you said you would do
Courteous, friendly and efficient service from Jordanne Hallet
Again, all my dealing were with Imran and his customer care was incredible.
Problem solved within time factor agreed
They dealt with all of my queries with a professional manner.
The staff and quality of service were excellent, but it took quite a lot longer than anticipated.
When I first discovered the fault and drove to the garage I was told I would need to book the car in. I thought offering a quick diagnosis would allow the garage to schedule the work, order parts if needed & please the customer so would be better
Always let you know what is happening
Work was done on time and I was kept up to date on work that was required . Impressed with video of my car having MOT and advice on tyres.
The guys have made a few mistakes such as forgot to fit an oil seal which caused a leak, problems with scheduling as a result of which I was given a corsa as a loan car for my 4 series but they have amended their mistakes later on
The repair was done well within the time that was stated. A follow up phone was made to me the next day asking if the car was alright after the repair, of which I replied that I had not encountered any problems with it. No further problems to date.
I've had and got issues with the car that are not resolved. My experience of the customer service has not been great.I've try to buy a service plan and requested a quote five times. I've now given up ....
Check-in very efficient and friendly. Car ready on time. +Would have preferred courtesy car instead of taxi into Cardiff -Car wash was sub-standard (windscreen full of dirty water spots)
The staff made me welcome and made sure I understood what was going on
Very good job, car came back broken, yet to be resolved
There was only an extra half hour wait. The advisor was friendly and kept me updated.
Work was promp, communication excellent.
Very professional staff at Sytner and pleasant waiting area where I was able to work with my laptop.
Jordan was great and got everything sorted as promised on the same day.
Excellent all round. Good communication and good service
The person who dealt with my car was very friendly and had all the answers. Also sorted the software
met expectations; timely service; but expensive
Call directed quickly and appointment made, courtesy car supplied, with an offer of collecting my vehicle. Kept mobile on the day of appointment.
Fantastic staff, well informed, car clean at the end.
Oliver looked after me from start to finish. Top man.
after a repair to exhaust system dfd, on a car with only 14000 miles, we then had another issue with fume's in car, and a banging noise when driving, returned car back to sytner cardiff who then said this was caused by a loose clamp on the exhaust.:(
Everything was carried out in an efficient manner.
Excellent Service and quick and effective
Everything went on time & smoothly
Car was brought in to dealer in on Tuesday 23 May and was not ready until Thursday 1 June. I was without a car at all until Friday 26 May. Was then provided with an excellent 320 GT for the long bank holiday weekend as had already arranged a holiday.
Great service and always kept up to date with what's happening to car. I also get a video of the work carried out. Showroom waiting area always clean with coffee, juice and water readily available and newspapers to read
I had to leave the car and catch the train home then again back to Cardiff when I got off the train I had to get a taxi all money out of my pocket with no reduction in the price of the service
friendly and informative. Ann at checking in desk was brilliant
As always the service I received was 5 Star. All staff are very helpful & nothing is too much trouble.
Good price, satisfied with the service and care done on my car only reason is not 5 stars because while I was waiting for my car to be serviced I wasn't offered any beverage or pointed in the right direction to get one... LoL appart from that all go
Booked car in for MOT at 10:00 but was told that the car would not go into the garage until about 11:30 and would be ready about 1:30- did not expect this, thought the car would go in at 10:00 and therefore i would only have had to wait about an hour
Efficiency and time keeping.
Couldn't have been more helpful
Everything went to plan.
every thing went easy
Very efficient and in time service
Always courteous in offering advice etc
Generally very helpful and professional. There was a little confusion regarding the hire car which was booked for mid-day and not for 8 as requested but this was resolved quickly.
Friendly, fast service. Whilst waiting I was offered a drink and customer services rep had time to have a friendly chat
1st. I'm not a fan of the off site booking system 2nd. I had to wait several weeks to get a booking with a loan car yet ended up with a hire vehicle which prolonged my drop off time, 3rd I always get quoted prices in dealer well above BMW online.
The service was quick and efficient.
Point of contact given who explained process clearly, he kept me updated
The staff and the service given was superb. Had issue that loan cars were not available and only loan car available was when I was on holidays. Offered a hire car but told had to £24 myself. Wld have gone elsewhere if end of warranty check wasn't due
Car picked up at home and returned 3 hours later serviced and cleanedExcellent !
Great service as always. Very welcoming and efficient.
everything sorted, on time, very helpful in trying to look at my concerns. Courtesy car provided, easy to deal with and sympathetic to my plight.(see Q4)
on time, no fuss
Excellent staff greeting, MOT went like clockwork
The staff are always very helpful
Quick efficient and helpful service!
friendly, helpful professional service
Although my car was booked in for a 2 day element of works it was there for approximately 3 weeks. This is a 18 month old car bought from you in Cardiff so I would expect that you know what parts are needed for it especially as it is all computers.
Dealt with as a waiting, kept informed, issues resolved, good price.Thanks, Ann and Jason.
I had an issue with the drivers door panel "squeaking" which has still not been resolved. It is better than it was but the problem still remains.
Checking the servicing paperwork I noticed that 3 of my wheels were the same (typo), I also found I now have a spare wheel, on looking I do not (another typo), the person who inspected my car has said it is still in a good condition.
Everything done as promised, booking was simple and accurate
I was fairly satisfied with the way in which the issue was addressed, but very disappointed with the quality of the BMW I have purchased. This is the 3rd time in 11 months, my X3 has been back in to the dealership with faults.
Very efficient as ever
Jordanne Hallet was efficient, courteous and totally professional. Nothing was too much trouble.
Unhappy with having faulty gearbox,steering rack,steering wheel,rear windscreen,USB. Satisfied you changed them. Very unhappy with the exhaust rattle on start up, which from researching is a common fault with flap but to be told it's a normal noise.
excellent service, Oliver was very helpful and on the ball, I enjoyed the video of the car on the ramp
Oliver in service was excellent and made sure my issue was sorted promptly and to my satisfaction
very organised and had telephone calls to remind me on the date
Excellent service, prompt and professional.
Initial contact was great, booking was simple and fastDropping the car off was fine, nothing was explained to me about pricing. When I came to pick the car up after being called at 15.45, I arrived at 15:55. I then had to wait until 17:00.
The inside of my car was not cleaned after the service, which is not what used to happen, and the engine cover was loose. I had to go back after 1week to have this fixed.
The perfect location to leave your car for a Service. Keeps my Wife happy to have a day in Cardiff trawling the shops and We visited the Museums which were fantastic.
No problems excellent service,1st class wash and valet.
As a customer I am on guard naturally and shy away from pushy sales staff. My experience at BMW was that I felt I was free to wander about the showroom at will, not feeling under any pressure.
Kept informed of car order progress throughout
Edward was fab really enthusiastic .Knew his stuff, loved cars exactly what you want from a salesperson.
This is the second car I've bought at Sytner Cardiff and as usual everything went as planned
Very helpfful. Edward kept me up to date and on delivery steve looked after me above and beyond.
Car was not checked before delivery and had to be replaced business manager was extremely poor and very rude in times
Always satisfied with this dealership when purchasing a new car, the sales people are excellent in the way they deal with you.
They could provide us with exactly what we asked for and more!! Kept us updated the whole step of the way always kept in contact before and even after we left the centre with our new car outstanding service !
Salesman was very attentive and every step of the purchase went according to plan. I cannot fault him !
New car. Good handover.
The Sales Executive was very attentive and delivery was only a little later than anticipated.
There was a mess up with the figures and payments and the salesperson didn't really listen to what was asked,although this was sorted out in the end.
Deal with Sales Executive Richard Gardiner who was very professional from start to finish. He was able to answer all question promptly and source the ideal car at the right price.
Great service and excellent sales team.
Staff took time to explain and answer all my questions
Dealt with in an efficient and friendly manner by Dale McKenzie, as always
Richard Gardiner of Cardiff made the experience feel very professional and full of confidence with the purchase.
Mark in new sales was great and Alex the sales manager really helped
The total experience was excellent and professional
Overall fine - a couple of issues to sort out as mentioned in Section 4.
Excellent service from Mark James, Alex Harries and their business managers.
Alex the salesman was very pleasant and informative. He made the process very simple. Enjoyed the test drive. Philip who delivered the car was punctual,polite and very informative.
Reception staff were not able to give basic information prior to picking up the new car. Needed this information for car insurance purposes e.g engine size, model. The car was still in the show room ready for pick-up.
Excellent service and care from sales personnel namely Mark James. Took care through every aspect of the purchase to ensure we were fully informed and included.