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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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I was informed late in the day that the part required for the job had not been ordered. I was supplied with a courtesy car but this made me late for an appointment and meant that I had to return to the garage the following day.
Wendy was very helpful and the team collected and delivered my car back to me.
The staff did more than was asked if them
Easy access. Efficient. Helpful staff.
top quality care - great communication and - great service on the car itself.
I would have been completely satisfied if I had not had to pay £90 to have a design fault cured. The fault relates to the drainage grommets on my 428i Convertible which I feel as a known issue should have been remedied free of charge
No issues, car serviced promptly and made aware as soon as was available to collect.
The welcome from the front door to the collection of the car was a first class experience, This level of service should act as a benchmark for others to follow
Customer service from Wendy
Everything was clearly communicated to me at all stages.
Staff excellent especially Anne Murray who remembers me - the personal touch
the service was great the car was picked up from my home at the time agreed which allaude me to have around of golf with friends.the car arrived back home late afternoon service completed and no problems great hassle free service thank you bmw.
Big thanks to Dean and Sophie! Great service
As above please see notes
Stephen James and Brett Mitchell pull out all the stops to engineer and excellent deal and package
I was not greeted on arrival (your one member of "greeting" staff must have been busy which I am not surprised when it is a busy period for you) which led to confusion and an abrupt "go to the front desk" when I went to the service desks and stood
The service was thorough and the staff were friendly and efficient.
Wendy Reilly was really helpful & kept me informed throughout the whole process. Oz the technician was also very thorough & sorted out all the faults with the vehicle.
Satisfied with the service I received from Sophie Gibson who was great. The issue I initially reported with the heated seat wasnt fixed first time around as no fault found which was incorrect?. Now fixed under warranty but needed a second visit.
Excellent customer service, car was ready when they said it would be
Very professional from start to finish. I waited on site, was quite comfortable and the work was completed on time.
After retesting my bmw 3 series for mot my car was washed. .The following morning , however ,I opened the boot to discover soaking wet contents of coats and travel rugs etc which had to be washed . I informed bmw cardiff but received no response
Everything went as expected.
Car ready on time as promised
Sytner Cardiff are first rate. The people are very attentive to your needs, personable and very accommodating - we enjoy visiting the dealership! Our recent visit took a little longer than we anticipated but not sufficient to affect rating.
the service follows the quality of the productspeaks for itself
I did not have an appointment but was still dealt with very quickly
All was done to perfection. only 4 stars as the car wasn't cleaned from inside. Having said that they offered me to book another day for a valet but i didn't go.
However, because of the confusion about the work required I had to speak to the service manager to ensure the work I had requested was carried out.
The Service experience is always of the highest standard. Staff work very hard to ensure the whole process is as smooth as possible.
I mentioned two points after the service which were annoying:a) tyre pressures had been changed and I had to inflateb) part of leather seats were dirty
Every aspect of the visit was very well done
My last visit to Sytner BMW Cardiff was the best experience I've had which was solely attributable to Christopher Snapes whose customer service skills were second to none. Well done Chris and thanks for such great service, much appreciated.
Cant fault the service department
Courteous staff who value your custom.
As above, very helpful !!
Always an amazing service.
Brilliant service on getting the warranty works approved and completed in the short time I was in the UK
Car taken in an registered quickly , allowing me to get on my way. On pick up it was ready and cleaned .
My initial interaction with Reception was disappointing, I was kept on hold for a significant period of time whilst my vehicle was located on the system. However, once the vehicle was booked in Jordanne in service reception was excellent as always.
A service and software was booked well in advance.We received a call the day before asking us to take car in earlier than originally set and advised our car may not be ready the same day for collection. Living 30 miles away proved very inconvenient.
Sophie Gibson ( Sytner service advisor ) was excellent from organising the service booking, ensuring a courtesy car was available right through to communicating how the repair was progressing and when the car would be ready for collection.
Efficient and responsive to our comments.
Excellent service, communication and courteous
Polite and effective service.
They serviced my car to my time requirements
Everything as expected
Was kept informed throughout. Collection and delivery were well within the alloted times. Had a mid-service email with a video to explain what needs to be done. Car was washed and vacuumed before return. Great care was taken in my service.
good quality service
Sophie Gibson, Service Advisor, kept me informed at all stages of my service, above and beyond customer service.
The atmosphere and staff give you confidence, You have a good balance of professional and personal service.
They let me know exactly what the cost is before they start and always carry out a first class job which gives me confidence to drive my car anywhere and anytime. A special mention to the receptionists who make me feel special.
Very well looked after.
Very good service
The outcome was very good. The getting there, not so much.
No reason not too. Fantastic staff and superb dealership facilities
Promised but didn't deliver
Reliable and friendly service at the hands of Ann Harvey
So far all my needs from a motor provider have been met.
On this occasion everything needed doing was done.
Prompt, courteous service, all delivered on time
The service and care of the staff is always first rate. This is in direct comparison to my experience at Audi and Mercedes
Since initial purchase to service & recent warranty repair, it has been great service. On the most recent occasion the service team were informative and kept me up to date over the week my car was in on repair progress.
Car was collected and returned from my place of work. I was kept totally informed and the. Car was returned after having been washed and hoovered.
Car recalled for fault. Booked in and told would take one day, but day before told it would take two. Hire car then not available. Problems with car after leaving, two days later spent most of Saturday waiting for recovery vehicle as not drivable.
I was able to obtain repairs recommended elsewhere at one third of the cost. I appreciate that there is a premium for BMW service but costs quoted well beyond that which makes it value for money.. Servicing costs I think are also now over inflated.
Friendly service, great communication
Every one was very helpful
I originally booked my car in for a MOT and service but was told on that morning when I arrive that they wont carry out a service as not due for another 1200 miles. I work away so needed it done same time due to timescales so complete waste of time
Did the jòb as described but pricey.The mechanic did however forget to reset the service warning indicator which means a trip out of my way to the garage to have it reset.
All work carried out was great
I was basically called a liar. Told that the DVLA was wrong on the date that they registered my car and that I didn't actually pick it up when I did when I bought it. This was important as it shifted the date of the MOT to two weeks earlier.
Staff were friendly, helpful and efficient but I was not offered a taxi after booking in and car was not washed and cleaned both of which normally happen.
The staff at Sytner are always so friendly and helpful. I used to hate dealing with garages but they always make me feel welcome and nothing is too much trouble for them.
The service staff were excellent but the car developed a fault immediately after the service. This was irritating and required the car returning but the staff made the process as easy as possible. Fault stated to be coincidental.
Car was picked up and returned, on return the car was immaculate, the people we dealt with were all very helpful . Loved the video of what was done and checked on the car.
Extremely helpful, kind and considerate Very thoughtful and wonderful service Thank you
Because I was completely satisfied
A VISIT THAT ACHIEVED WHAT I WANTED - WAS WELL RECEIVED AND COURTEUOSLY TREATED
Work carried out, technician video, condition of car after service, customer service receptionist, all excellent.
Works completed in time, satisfactorily. Staff dealt with were all pleasant.
Freindly and knowlegable who are helpful and easy to deal with.
I was disappointed with your Service department this time, my car had to be reprogrammed and test driven, but I was told one of my tyres was illegal, it then took 1 service advisor and 2 mechanics to check again with myself and found tyre was legal
Attitude and relationship to me as a customer has been excellent for the last 3 years.
Car well serviced and car valletedfor good measure.
I always receive good service from everyone at Sytner Cardiff. They are courtious and efficient and always cheerful.
No issues, just had the car all day which I was expecting but had to get a lift there and back which is a pain.
When I eventually got to the girl who looked after me during my car being serviced she was very pleasant and professional.
Read the above comments
Very good. Kept me updated and were pragmatic in finding a solution.
Good service and mot but indicator on car not reset. So car is reminding me that I need an mot
Explained everything and very helpful
The service team were very efficient
I had a problem with my BMW, we were going away for two weeks and Sytner managed to get me a slot within twenty four hous very pleased
Car was picked up and delivered after the service
The staff were very polite and helpful and rang me when my car was ready and I was told not to hurry back until I was ready
Because the car broke down on the way home from the service But the issue were fixed efficiently and professionally
The main issue is the inconvenience of having to return my vehicle to have the CBS reset - this should have been done at service. Additionally, the boot was not cleaned as part of the wash & hoover.
Work was completed to a high standard
From booking in the car, it was a great experience. I particularly liked the video supplied with details on your cars condition
Was kept informed by phone/text on the progress of the work being doneon return of car it had been cleaned
No issues, good service.
I had to bring my car down due to a safety letter however due to the distance I have to get there I did inform staff that I would have to wait, they did advise me it could be all day however they did everything to get me on the road quickly ??
as above, from an initial phone call with the salesman, it was a seamless route to having my car serviced in line with my strict timetable
Everything went well from start to finish
Polite attentive service carried out quickly with phone call to inform me when ready.
Couldn't see car for almost a week, even though warning light came on.Efficient check in.Car was needed over night and only £5 taxi offered.Mileage on sheet handed to me on picking up car was wrong, and tyre pressures not as shown on emailed video
I was quoted a price for the work, I was told that the price would stay the same as no extra work was needed but when it came to payment I was charged well over the amount quoted.
It's what you get from a main dealership
Servicing is very professional, particularly the short video that is e-mailed on completion of the service illustrating any potential issues with your car.
Excellent communication throughout and the people I dealt with were first rate.
You did not have a courtesy car available despite booking almost a month in advance. Had to use taxis.
Everything was what you would expect from BMW
Very impressed with the standards and their customer interaction. Nothing was too much trouble and their follow up enquiry was great
Richard went out of his way to help with decision making and, once the deal was done, he kept me up to speed on delivery. He even beat his projected date!
Although the sales rep we dealt with was very good and knowledgeable, the discounts different bmw 'centres' give are massively different, we could have bought the same car considerably cheaper but would've had to travel a great deal for this.
Excellent experience with really friendly staff!
Lee Downes, the sales executive, could not have been more helpful.
As above Disappointed on collection car was wet and lots of water marks to paint work ed polished these however is not what we would have expected when collection our new car valet team should never have left a car like this.
Quick turn-around, just what i needed
Everything went very smoothly from begining to end.
I received all the help and advice I needed about BTW and the maintenance of my new car. During my time looking and purchasing my car I never felt pressured, it was always friendly and never rushed.
The service was good
We were looked after well by everyone from the lady on reception onwards
Friendly staff across the dealer (from receptionist to salesperson and finance). The service was also speedy without being rushed and I was able to ask (and get answered) a range of questions I had about the car and the finance product.
Customer service is the best I have ever received from any car dealership
Edward was a helpful and polite young man, he provided a professional service from choosing a car, to ordering and delivery. He is a credit to BMW, a company from which you would expect a professional service, and it was certainly delivered.
Always on the end of the phone keeping me updated on when my car was ready and good service through the part ex too
Everything was ket up to date & I was informed every step of the way
Mark, our salesman was really good, answered all our questions and listened to what we wanted from a car.
First class product. First class service.
Handled very efficiently on our behalf, right up to collection day
The staff were all professional and customer orientated and the environment was also very relaxing.
I was completely satisfied as they always answered our questions satisfactorily.
Scratches to the Paint - had to wait; the salesman Ed, however, was very helpful.
On time, the day I wanted it and a great hand over
Excellent customer service.
The salesman Mark James was a pleasure to deal with.BMW can consider themselves very luck to have such an enthusiastic salesperson working for them.Detailed handover I will return in the future and hope to deal with Mark James again
Completely satisfied as it was a very easy & pleasurable experience.
Polite and professional sales team.
Everything went according to schedule, although I had to call for the updates.
Quick and friendly while professional
Very happy with how friendly and professional Mark my salesman was, he endured 15 months of me annoying him from the time I put my deposit down to the time of delivery.
nothing is ever too much trouble. always professional but caring
I cannot fault the experience in any way. Mark James in particular went over and above to make it as easy as possible both during the purchase and on delivery.
All my questions were answered. Any problems or issues that I had Dale answered or sorted and made sure things were done on my time scale.
Everything was perfect, made to feel special every step of the way. So friendly and attentive.
Looking after me
Developed a good open relationship with sales executive
Peter Coggins excellent salesman. Brett Mitchell excellent financial advisor. Matthew Boyce somewhat abrasive and not customer orientated.
excellent service from Edward phillips
Really worked hard to find me a deal that fitted my budget and for the car i wanted
The attention and support we received from Ed made the buying process a pleasure as he communicated with us every step of the way, either by phone or face to face. We felt that at any point we could have got hold of Ed if we needed to .
I was very satisfied with the level of service, customer focus and the attention to detail that was given to my purchase.
Service and attention always first class and helpful.
Edward Phillips was excellent