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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
Time - Booked car in at 08:45 for diagnostics and halo change (when you said you had slots available). Wasn't busy on day so agreed to pick up at 3pm. Arrived at 4pm and lamp had still not been replaced - took another 40 minutes!
I have always been very satisfied with the work and they always valet my car free of charge
Failure to identify a leaking tyre valve causing me to run flat for a considerable time on a new tyre and destroying the new tyre.
It was an unscheduled visit for A/C breakdown. Not a good testimony to reliability.I had to wait for 8 days for an appointment. Your service receptionist was very reluctant to explain what was wrong with the car. He kept saying it was all fixed.
Emergency appointment booked for day after my initial contact. Appointment (for tyre examination) identifed puncture and fitted new tyre whilst I waited. Excellent service.
There was a failure of coordination between the booking service and the responsible manager on the day. And a further failure when the manager delegated a task which led to an incomplete set of pictures going to the body shop. Time wasting for me!
The service contact from Sophie prior and post visit was excellent !! There was also no quibble about replacing parts under warranty.
Work completed on time,and to my satisfaction.
Courteous collection drivers, great update on issue identified (via video), efficient Service Advisor
Everything was carried out exactly as described however my car was washed fairly poorly.
Fast efficient service - price was reasonable too
Sophie was excellent. Kept me updated and even arranged a hire car. Video with advisory work was very helpful. Car was cleaned to a high standard
Took vehicle in because of Knocks and rattles. Impressed with form given to help identify location and type of sounds. Engineer came out with me to see for himself what I meant. Enhancing understanding of the problem. P.S. See q 4.
Dealt with well booking in etc and good communication. I am disturbed by the fact that someone in the garage chose to move and disconnect the power cables from the in-car camera system - presumably so that it did not record where they drove it.
Efficient and courteous service. Part of a package that was already paid for up front with no issues.
Very helpful friendly and yet professional
Very good communication and punctuality of service
Was unable to source tyres for my car and unable to get wheel nuts off. The car was then taken by yourselves to a different garage to have nuts removed, which I was also charged for. You were unable to find tyres for 3 days.
a very friendly greeting
Excellent service although took longer than it should have
They treat me well and made feel important
The guys from answering the phone to doing the works are very polite and helpful and courteous.
The level of service was very good from a service desk perspective but I was a little disappointed with the condition of the car upon return. My car was not spotless going in but I expected at least a quick Hoover as the work was in the cabin
Friendly, efficient and professional staff for the whole service experience.
Service inside very good but the cleaning of the car was awful did complain to robin in service was very helpful he was
1st class service
Only issue is location and need for a taxi or a lift.
Fast Lane service carried out on time. Great to see a video taken by the technician who did the service.
Everything done properly, quick booking in, taxi ordered for me to go to work and updated when car was ready, all cleaned as well.
all in order
Just very good overall service, I was reminded by phone the day before my mot that it was the next day. Little things like make a big difference when you are really busy, there was a good chance I would have missed it.
Advisor gave a friendly welcome was helpful and efficient did all I requested. Work was competed on time car was cleaned and returned in good order.
I was very grateful for immediate help offered by your tyre technician. He had me back on the road within 2hrs of my first call.
Staff member most obliging, enabled me to have the service carried out whilst the winter wheels were exchanged.
The car gives us everything we asked for, mainly comfort and safety.
There is still an issue to be resolved
Staff extremely helpful and professionial, kept us informed of progress and offered us refreshments.
Issue with roof corrected rubber seal even though it was suggested by dealership that my extended fully comprehensive warranty doesn't cover water leaks. If true then I am amazed that the most expensive warranty Is somewhat useless to me for car.
Received Email from BMW offering a sat navy update, Booked update and was asked if I wanted to wait for the work to be carried out. I accepted, and turned up to be told it would take longer, up to 2 days. Picked up next day, In France now not working
Was not given a vehicle health check sheet on this occasion. Usually do. Booking car in was made difficult on this occasion.
You gave a correct diagnosis of the problem and rectified the matter.
No fuss. Great customer service.
I bought my car at the end of November 2015 and it's been back to Sytner twice since. The last time (March 2016) my car was not fixed, damaged, tools were taken from the boot and my tank was returned with 1/4 fuel when it went in with 3/4 of a tank.
Great customer care, seen to quickly and with great understanding of my problem.
Smooth and effortless
Good job and car cleaned well with my headlight settings still on auto. Needed to make too unnecessary phone calls about the car drop off and collection otherwise would have been 5 stars
Nobody from the service team came back to me to update my satnav
Could have been told i needed a couple of tyre's before i came to pick the car up after the service.
Keith Gilbert is a legend
I have also been treated well by sales and service staff over my 5 years with Cardiff
I find the fast lane service to be particularly convenient and I have been dealing with the same Fast Lane Service advisor (Ann Harry in Cardiff) since 2008. She always sorts the cars problems quickly, efficiently and in a friendly manner.
The experience was absolutely spot on; with 100% cooperation and attention, but the servicing cost was a little higher than expected
All members of staff are welcoming and helpful. I wasn't thrilled, however, when I took my car in for a service- it developed a rattle as a result, and had to be re-booked in for this to be rectified.
Happy with overall service given
Efficient and friendly service
first class welcome,no waiing ,service desk very helpfull,and polite,i seen Mrs Harry first class.
Always great service
I was invited for MOT. I requested sat nav up date as well. Had to be rebooked for update. And took 3 days to do!! Replacement tyres and rear brake pads exorbitantly over priced
First class service
Swift and efficient;car spotless
Just generally very good service
250 Characters not enough to explain the situation. But more that happy to talk it through with someone if they call
My car was returned without being valeted properly with marks along the sills and rear bumper
Efficient speedy service
Well looked after, quick and efficient MoT
Good welcome at the servicing reception although there was some initial confusion when I called the Leicester centre I was given a price for the service but when I was booking the car in the price was more expensive Cardiff gave the 1st Price
The brake fluid indicator was not reset and so far no one has been out to do it depspite promises
The staff were courteous and efficient, any queries I had were answered promptly.
Everything went as I expected it. I was guided to park my car and when i came back to fetch it I also received help. The car has also been washed which I appreciate very much. Everybody treated me kindly.
some lack of knowledge on behalf of service reception. was not asked if I had any problems with the car
Professional and courteous
The lady who was dealing with me was not only professional, but was also very helpful with my predicament.
Nothing to complain about. Issue sorted no problem at all.
I called in on the off chance that you could help me. I was visiting my daughter and do not live in Cardiff. In particular, the lady on your service desk were most helpful, took my details, understood the issue and arranged for the work to be done.
The customer service is outstanding. Before, during and following the service required.
Having explained my problem Ann very quickly came up with suggested assessment plan & personally followed the work progress through thoroughly & efficiently.
Every aspect went smoothly
Excellent service, prompt, efficient and car ready on time.
Car was picked up from home and returned as promised. I was contacted by the service centre to give a report. Service was carried out through prepaid service plan. Car was returned washed cleaned inside.
From the moment I walked into the customer service department at 07.45am I felt the whole experience was not to BMW Sytners usual standard. I was booked in whisked off across the road and put into a Infinity Courtesy Car without realising why?
Excellent communication and attention with a satisfactory outcome.
All completed as requsted
Mark James was great !
We were dealt with in a friendly, knowledgeable and professional way. Jena and Callum were particularly helpful in assisting us in selecting the M6
excellent friendly service
The sales executive, Mark James was extremely helpful and he kept me informed at all times pending delivery.
Sales agent was great, would have been nice to feel less watched by other sales staff though. No complaints.
I would have said completely satisfied, but one always hesitates to say that! However, overall, I was extremely impressed (again) by the service provided by John Rosser and the team. Absolutely first class in all respects.
Very helpful in steering my choice to the right car and options
Very helpfulAll questions askedWent out of way to please
Callum was very helpful. Answered all our queries via telephone and email following a delay in delivery. Overall, thrilled with the car and the service he provided. What a lovely guy, a credit to your company. Love the car more though ??
Because nobody is perfect, but your staff are damn close.
We normally deal with Jenna the lady salesperson but she has had a promotion so we had Edward this time and he was very helpful to us on all the sale information and kept us up to date with all info on the time and date when the car was ready.
Overall I thought the service was outstanding, helpful, polite and enthusiastic without being pushy. My biggest disappointment was on receiving my brand new car with only a 1/4 tank of fuel in it. This I found to be disappointing & pennypinching.
it was quick, easy and well informed experience. My only gripes were the sytner BMW Cardiff Dealership is run-down and toilets are in dire need of refurbishment.
John Rosser was excellent and very professional.
First class care from John Rosser.
Promt email replies, excellent service
As soon as I entered our local bmw dealership I was treated very well, all my questions were answered very professionally , and the salesperson was very kind and helpful.
Personal and friendly service from John Rosser
The only thing I would suggest to make the experience better is an alternative to the photography session gift. Perhaps vouchers or a BMW driving day etc of equivalent value. Probably more useful to your younger customers.
it all went well from beginning to end , any issues were answered as soon as possible. Personnel were curtious and approachable .
Good customer service and advice
John Rosser, the salesperson at Sytner Cardiff, was helpful from my original enquiry to handover. He also kept me informed how the construction of the car was proceeding and was very informative about minor problems e.g retaining personalised plate.
Well looked after for test drive, during order process, keeping me updated re shipping from USA up to point of delivery, right through registration number choice for registration plate fitting (done as per my request) to the point of collection
Handover and purchase was fine don't really have any comments.
Friendly and hassle-free
Everyone was very helpful and friendly.
Extremely professional service.
The service which provided by Mr Alex Harries was excellent and we are very pleased with the car
Mark was exceptionally helpful and patient. I did not feel rushed or pressurised into making a decision.
Service I experienced was excellent, and Callum could not have been more helpful. Car arrived quickly and I was given a full handover of the vehicle. I was also kept up to date with the delivery.
Genuine helpful sales agent who always goes above and beyond what's asked.
Great car and Edward was a pleasure to deal with
Callum was very patient, pleasant and helpful during the time we were buying the car. His willingness to explain things in a friendly way was commendable.
John Rosser's personal touch and ongoing communication was outstanding. I've not experienced this level of service in any other garage.
Mr Edward Phillips, was courteous, polite and patient with a comprehensive knowledge of BMW's range of vehicles. He was professional throughout and could not have been more helpful even with the smallest of details as were the rest of his colleagues.
Sales executive, Edwqrd Phillips was excellent. He new his stuff, was very helpful. we had gone in to look at a new series 3. the 2 series caught our eye and within minutes he had arranged a test drive.
The service I received was second to none, I was kept up to date at every stage.
Mark James who was the sales executive was very professional
I felt the Salesman wanted to sell me a car. He was polite, helpful, informative but not aggressive. He was above all patient and delivered what was expected. He followed up at the right time which gave us confidence in the product.
Helpful, easy going informed sales staff. Pleasure to deal with.
Excellent communication and regular updates were delivered
Efficient helpful and friendly service
great experience and kept trying to accommodate my requirements
The sales person Alex was very helpful
Edward Phillips whom I dealt with, was very helpful. I couldn't fault his support.