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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Poor communication from service team

Service

Although staff were pleasant to me, the delays caused by wrong parts and inability to stick to promised times caused lots of stress, particularly before an interview. The original quote went up by £200 but I couldn't get an explanation why.

Service

I experienced a puncture....telephoned Sytner Cardiff in the first instance and they were extremely helpful in transferring me to BMW emergency services who arranged collection and delivery of my car to Sytner for repairs

Service

Good service and well looked after

Service

Everything dealt with efficiently and to a high quality

Service

great but a bity pricey on two tyres, wouldn't match a local price I had so I paid over the odds for the conveniencedidn't clean off the wheels where the old balance weights had been ,a bit poorvalet wash left the car streaky,

Service

The investigation was carried out keeping me informed as to the progress and the options available to complete the work. Sophie was especially helpful and pleasant

Service

No calls received prior or after collection to arrange or confirm works completed

Service

Friendly and polite staff who genuinely want to give a first class customer experience

Service

would have given completely satisfied but interior of boot area not vacuumed as expected.

Service

Prompt friendly service

Service

I was kept informed all the way

Service

Its something I look forward to I am treated so well and the car always feels so good afterwards!

Service

No adverse issues to note

Service

Servicing and courtesy car went smoothly. MOT repair done straight away

Service

The service was carried out promptly and efficiently and I was kept informed at every stage of the process.

Service

Everything ran smoothly and my expectations were exceeded

Service

Everything as expected

Service

From the moment I walked in I was taken care ofefficient and

Service

The staff were very helpfull and on time with service as promised.

Service

Service staff were efficient and courteous work was completed as promised

Service

Car left at 8am. Agreed pick up time was 3. At 3 I was told that it was still being seen and I could have it sooner by not having it cleaned! It was finally ready at 4.15. My time was not valued a simple courtesy call would have avoided this.

Service

The sales person (Mr Edward Philips) was fantastic really went the extra mile when he didn't really have to!

Service

Ann Harry was very efficient and personable.

Service

no hassle and everything we asked for we received.

Service

Everything went smoothly and explanationsabout replacement parts were spot on.

Service

Warm welcome on arrival. Work completed on time. Staff member walked me to my car. Car washed and looked pristine. What more could I want?

Service

It didn't start off well but Oliver used his initiative and we came to a good understanding.

Service

Sophie was friendly and helpful

Service

Easy to book in and Sophie in the servcie team took care of everything.Got the car back to me quickly and sorted everyhting I'd asked for.

Service

As the car was due to be in for a whole day I was offered a courtesy car. My car was serviced much quicker than this and therefore by the time I had driven home, 20 miles away I more or less was expected to turn around and return to the dealer.

Service

From start to finish was amazing kept updated and nothing was to much trouble

Service

No fuss, and all done promptly.

Service

Great staff at your mini showroom, all were very knowledgable and polite.

Service

i find the customer service advisors very helpful and courteous

Service

From the planning of the work through to the execution and performance of the work ; everything was done to the quality and professionalism one would expect from BMW.

Service

Great staff, competent and friendly

Service

Fast, efficient and ready before the time agreed.

Service

Everything is always top end service

Service

Oliver in services was excellent. Disappointed that I was told I'd be called back, but instead received an email, felt that I was being avoided.

Service

Price was competitive in the end, following discussions.Car had been cleaned but was covered in water marks

Service

The car was collected by a staff member who was very polite and tidy.The car was returned completely washed and valeted.The car was in first class condition.

Service

Friendly and helpful Staff and a Professional service provided.

Service

A recurring problem appears to have been resolved despite being told that there would be a charge for the investigation. No charge was eventually made.

Service

The whole process, from courteous reception to hand back of car, was effective and efficient - and in these days that is a recommendation.

Service

First rate service from start to finish.

Service

The service was excellent however there were a few issues.Call me to discusss 07816880033 not enough space to write answer

Service

Very prompt attention to unexpected maintenance need and excellent service from Sophie.

Service

It took longer than advised. Also, the clean was dreadful!!

Service

From booking service and arriving at BTW Cardiff was very professional and looked after buy your team especially by Mrs Harry was first class

Service

The experience was great! However, when I initially contacted and booked my service I was wrongly advised that I needed one, when in fact I did not.

Service

Easy to make an appointment

Service

Handled with courtesy and efficiency

Service

Not service M O T all good

Service

Very friendly competent staff.

Service

Staff polite and efficient,Work completed in the time frame allocated

Service

It was not really a service as such I just had to sort out a spare wheel issue. this was done promptly and without fuss.

Service

I have no doubts that Sytner looked after my car whilst it was in their care and gave me a free wash and health check, but it was sold as a fast service whilst I waited. It was only an MOT and was left waiting for almost 4 hours. No follow up either.

Service

All went as planned

Service

Everything on time . Excellent customer liason possibly better than usual!

Service

Efficient check in process, helpful and friendly staff, service appears to have been carried out well and car cleaned inside and out.

Service

Excellent service - without booking. Visit due to hazard warning light. Immediate response

Service

This winter health check was organised efficiently and everything was well organised. In addition I think it was very good value for money.

Service

Just that I keep the car spotless. But after u washed it it was covered in dried water spots. Looked awful compared with when it went in. Had to wash it as soon as I come home..If your not going to do it properly I would prefer you to leave it

Service

Very good customer service

Service

Wendy the service advisor was extremely pleasant and helpful.

Service

Picked up my car as organised and dropped it back promptly.

Service

Good service, value for money

Service

Very quick to help with the problem I had.

Service

They were very helpfull

Service

Work was completed on time. Staff were polite & courteous. Car returned clean.

Service

Alison provided first class service as I had to have some maintenance checks done at short notice.

Service

1st class service from your Service Receptionists keeping me informed of when the car was ready

Service

Staff very helpful and work completed on time

Service

Quick easy and Jordanne was extremely polite and helpful

Service

Marked my wheel

Service

Managed to park easily (not always the case!). My time request was accommodated. Car cleaned and valeted. Staff friendly.

Service

Very efficient and very helpful the whole time.

Service

No issues with the service check etc. However:(i) Waiting time was over 2 hours.(ii) On leaving there was a warning light indicating a faulty headlamp bulb (dipped). Due to another appointment (and already late) I had to leave and sort out later!

Service

Oliver has dealt with me on a number of occasions and has always been professional, understand and willing to go above and beyond to ensure I have the best experience possible.

Service

It was just a new tyre.

Service

Issue sorted first attempt.Helpful service

Service

very good help from all staff

Service

Very welcoming and staff so helpful

Service

Good welcome and all done on time

Service

Nothing was too much hassle, they always go above and beyond for me.

Service

Prompt and efficient service, excellent communication from all staff and my car was spotless when I picked it up.

Service

Quick and efficient service. I do like the recent addition of a video review.

Service

Sophie who looked after me was extremely helpful

Service

The service advisor Jordanna was excellent. She was very professional.. Unfortunately my car was damaged whilst it was at Sytner. The damage is to be remedied but the dealership are not prepared to do anything for me with regard to the inconvenience.

Service

Greeted and then staff used my name

Service

I was particularly impressed with the lady that booked in my MOT and greeted me on the day called Ann. Very friendly and great customer service skills.

Service

Friendly welcome. Efficient work.

Service

Fully advised of progress throughout; video great idea

Service

I booked the car in a the time that suited me, the work was carried out very efficiently whilst I waited, and the car was returned valeted at the main door. Also, this was all done in a cheerful and friendly manner.

Service

friendly personal professional service.

Service

Welcoming staff, ease of parking and a truly attentive experience.

Service

This reply is in response to a new vehicle purchase. This is my 4th BMW now and as always the performance of those at BMW Cardiff was exemplary. Jay Dent in the used car section was fantastic in sourcing my vehicle, all in 2 days. Unbelievable.

Service

I find the staff , especially Ann Harry most helpful and friendly.

Service

I have BWM Comprehensive Extended Warrantee on my car but every time there is a fault I am told it is not covered by this Warrantee - very frustrating - I eventually had 2 repairs by warrantee but it seems like you are doing me a favour....!

Service

Well cared for from booking car in to collecting afterwards. Polite, helpful but without being OTT

Service

car not fully cleaned inside

Service

Very friendly and supportive team. Made the whole experience relaxed and straightforward.

Sales

Patients helpful assistance from Mark James

Sales

Richard Gardiner is superb. Kept me informed and updated throughout our purchase

Sales

Staff were very helpful,listened to what we wanted and provided solutions

Sales

Everyone was very helpful and friendly and the whole exercise was completed very quickly.

Sales

Excellent customer service by the whole team but in particular Richard Gardiner, we were nervous having a new sales person having dealt with Jenna Sloman for many years. However we needn't have worried Richard is as competent if not more attentive

Sales

Really friendly and accommodating to all questions

Sales

Mark James was extremely helpful and informative about the car options available. His warm style and enthusiasm made it a pleasurable experience. He ensured we had sufficient time to make a decision and assisted with info etc.

Sales

Excellent service from intial visit to the branch and then collection of the car.

Sales

Ed was great, I first went in over Christmas and didn't end up choosing a car until Jan. He was so patient and always had time for me from Dec-Jan even when I had made a last minute appointment.

Sales

Great Service. Every body we dealt with was veryhelpful.

Sales

Very Helpful and Professional Staff.

Sales

Mainly due to the way things were explained, which made the purchasing straightforward.

Sales

all very easy and straightforward in a lovely environment.

Sales

Richard was excellent.

Sales

The staff were pleasant and helpful - nothing was too much trouble. The salesman went to considerable lengths to find me a car that had everything I wanted and kept me informed of progress throughout.

Sales

Very politeMade me feel very comfortable Offered good coffeeAnswered all my questionsVery informative

Sales

I had the pleasure of dealing with Alex Harris again... giving me the service I always had with him @Mercedes! Also getting to meet Richard Gardiner who is also a credit to Alex and theSytner Group. They went above and beyond,can't thank them enough.

Sales

Fab experience and all the staff were great

Sales

Richard spent a long time with me talking through options. He then arranged to bring the car to my work so I could test drive. He was patient while I asked lots of questions to ensure I was 100% comfortable with my purchase.

Sales

The service I received was outstanding, the sales person took a lot of his time to show me the car inside and out

Sales

Dale provided a 1st class service throughout

Sales

My name is John not Sir. I went in wearing jeans, sweatshirt and shabby trainers. I was treated with the greatest of respect and a deal made was done with a lot of fun. The team work between the sales staff was excellent. Advice was excellent.