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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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on time, no fuss
everything sorted, on time, very helpful in trying to look at my concerns. Courtesy car provided, easy to deal with and sympathetic to my plight.(see Q4)
Dealt with as a waiting, kept informed, issues resolved, good price.Thanks, Ann and Jason.
The staff are always very helpful
Excellent staff greeting, MOT went like clockwork
Although my car was booked in for a 2 day element of works it was there for approximately 3 weeks. This is a 18 month old car bought from you in Cardiff so I would expect that you know what parts are needed for it especially as it is all computers.
friendly, helpful professional service
Quick efficient and helpful service!
Very efficient as ever
Jordanne Hallet was efficient, courteous and totally professional. Nothing was too much trouble.
Everything done as promised, booking was simple and accurate
I was fairly satisfied with the way in which the issue was addressed, but very disappointed with the quality of the BMW I have purchased. This is the 3rd time in 11 months, my X3 has been back in to the dealership with faults.
I had an issue with the drivers door panel "squeaking" which has still not been resolved. It is better than it was but the problem still remains.
Checking the servicing paperwork I noticed that 3 of my wheels were the same (typo), I also found I now have a spare wheel, on looking I do not (another typo), the person who inspected my car has said it is still in a good condition.
Unhappy with having faulty gearbox,steering rack,steering wheel,rear windscreen,USB. Satisfied you changed them. Very unhappy with the exhaust rattle on start up, which from researching is a common fault with flap but to be told it's a normal noise.
excellent service, Oliver was very helpful and on the ball, I enjoyed the video of the car on the ramp
Oliver in service was excellent and made sure my issue was sorted promptly and to my satisfaction
very organised and had telephone calls to remind me on the date
Excellent service, prompt and professional.
Initial contact was great, booking was simple and fastDropping the car off was fine, nothing was explained to me about pricing. When I came to pick the car up after being called at 15.45, I arrived at 15:55. I then had to wait until 17:00.
The inside of my car was not cleaned after the service, which is not what used to happen, and the engine cover was loose. I had to go back after 1week to have this fixed.
The perfect location to leave your car for a Service. Keeps my Wife happy to have a day in Cardiff trawling the shops and We visited the Museums which were fantastic.
No problems excellent service,1st class wash and valet.
You offered a delivery and collection service, called to see if we were satisfied with the car service, and called to see if we were satisfied with the service of the delivery/collection facility. Also the car was cleaned throughly inside and out.
The service at the desk was fantastic. Wendy and Robin were amazing.
Very good customer service also the car was checked over as required with advice on what might be addressed in the near future and was validated before collection
Sophie very polite
A very happy with the service you gave me
Service / health check was handled professionally and courteously even though I wasn't paying and was my first visit to this franchise
Carried out what they promised and kept me informed
went like clockwork
Service was good. Only downside was I wanted the paint work inspected and was initially told this would be done on site. During service I was told I had to take car to offsite bodyshop to get inspected, so another trip.
Excellent and efficient from start to finish. i arrived early was seen early and left early. I was informed the whole process.
Good service when I got there phone call prior to arriving very poor
Excellent service from the main reception, through to Jordaane the Service Advisor and the work carried out.
As always totally satisfied with the friendly, efficient staff and service experienced at Sytner Cardiff.
I was sent a video explanation of the brakes I wanted examined. It allayed my concerns and was professionally delivered
The staff at Sytner were very welcoming. The service on the car was completed at the time we had been told. Loved the addition of a video when the car had been checked. Overall a good experience.
Courteous service always. Swift and good value.
All are very attentive. Great service from Susan Reilly and Jordan Hallet.
Every aspect of my visit was perfect.
The exercise was Carried out seamlessly and the car was returned clean and vacuumed
Efficient from booking to completion.
Everything was fully explained and completed efficiently.
Wanted to try the i3 as a courtesy car, which the call centre had arranged. Then told the boss has the i3 and so was offered a 5 series instead. Car needed a tyre for the MOT. They had trouble finding more than 1 as I requested all four replaced.
Ann was lovely and friendly and went through the suggestions for the new tyre. Also had an after service call to make sure everything was ok.
While the staff were excellent as always, it was frustrating to have to make two separate visits to the garage to replace my rear lights. I was booked in to have them both replaced, but only one light was available to fit as they had not been ordered
Robyn kept me informed along the way from pick up to drop off
It was all so easy!
all went smoothly
Always good, always keep you informed. Very knowledgeable staff. Wendy Reilly always takes time to explain and give the best options
Arrangement for the service and reception at the garage was very good. Ann Harry the customer service advisor was excellent and made the whole process painless.
Not sufficient explanation given of service and costs given prior to the appointment. Signs that the service seemed rushed leaving me a little uneasy. The clock setting was not put back, so what else is unfinished that I don't know off?
I attended Sytner in order to replace a punctured tyre. The tyre was attended to and I was on my way within 2 hrs. Very good service.
No problems and no hassle
MOT for my car was fraught with problems, causing some inconvenience. However, service staff dealt with this promptly following my complaint.
Sorted out the issue with my windscreen wiper and was all covered under warranty. I was really impressed that you also washed the car! Loved the pick up and drop off service, amazing service thanks!
Very helpful and supportive staff
Service and attention always superb
I had to wait an extra day for the car and there was no offer of a courtesy car.
Last week my car was in for a service at BMW Cardiff . I sent them an e-mail advising them how dissatisfied I was with the service. I have still not received a reply !!Very disappointed . Can you please advise the e-mail address of your complaints
Because of good customer communication
Curtesy car and Anne's service
Staff efficient and very professional.
I've had many 'new cars' and visited a wide range of dealerships. Cardiff Sytner eclipse them all from the start of my 'problem' through the various people involved in setting up the appointment, visiting the dealership and finally Oliver's service
Everything was very efficient.
Hi,I had an issue with my car and thought the problem was still there. To my embarrassment the car was fine. Your staff were extremely nice and Sophie was brilliant.
Excellent staff, good communication and very helpful. Sophie is a great advert for Sytner.
I took the car in for a transmission warning fault. This appears to have been rectified by re-programming the automatic transmission but the extent of information provided as to the reasons for this was poor.
Poor communication from service team
I experienced a puncture....telephoned Sytner Cardiff in the first instance and they were extremely helpful in transferring me to BMW emergency services who arranged collection and delivery of my car to Sytner for repairs
Although staff were pleasant to me, the delays caused by wrong parts and inability to stick to promised times caused lots of stress, particularly before an interview. The original quote went up by £200 but I couldn't get an explanation why.
great but a bity pricey on two tyres, wouldn't match a local price I had so I paid over the odds for the conveniencedidn't clean off the wheels where the old balance weights had been ,a bit poorvalet wash left the car streaky,
No calls received prior or after collection to arrange or confirm works completed
would have given completely satisfied but interior of boot area not vacuumed as expected.
Good service and well looked after
Friendly and polite staff who genuinely want to give a first class customer experience
Everything dealt with efficiently and to a high quality
The investigation was carried out keeping me informed as to the progress and the options available to complete the work. Sophie was especially helpful and pleasant
Prompt friendly service
I was kept informed all the way
Its something I look forward to I am treated so well and the car always feels so good afterwards!
No adverse issues to note
Servicing and courtesy car went smoothly. MOT repair done straight away
Everything ran smoothly and my expectations were exceeded
Everything as expected
The service was carried out promptly and efficiently and I was kept informed at every stage of the process.
The staff were very helpfull and on time with service as promised.
Service staff were efficient and courteous work was completed as promised
From the moment I walked in I was taken care ofefficient and
Car left at 8am. Agreed pick up time was 3. At 3 I was told that it was still being seen and I could have it sooner by not having it cleaned! It was finally ready at 4.15. My time was not valued a simple courtesy call would have avoided this.
The sales person (Mr Edward Philips) was fantastic really went the extra mile when he didn't really have to!
Ann Harry was very efficient and personable.
no hassle and everything we asked for we received.
Warm welcome on arrival. Work completed on time. Staff member walked me to my car. Car washed and looked pristine. What more could I want?
Everything went smoothly and explanationsabout replacement parts were spot on.
It didn't start off well but Oliver used his initiative and we came to a good understanding.
Sophie was friendly and helpful
Easy to book in and Sophie in the servcie team took care of everything.Got the car back to me quickly and sorted everyhting I'd asked for.
From start to finish was amazing kept updated and nothing was to much trouble
No fuss, and all done promptly.
As the car was due to be in for a whole day I was offered a courtesy car. My car was serviced much quicker than this and therefore by the time I had driven home, 20 miles away I more or less was expected to turn around and return to the dealer.
The total experience was excellent and professional
Overall fine - a couple of issues to sort out as mentioned in Section 4.
Excellent service from Mark James, Alex Harries and their business managers.
Alex the salesman was very pleasant and informative. He made the process very simple. Enjoyed the test drive. Philip who delivered the car was punctual,polite and very informative.
Reception staff were not able to give basic information prior to picking up the new car. Needed this information for car insurance purposes e.g engine size, model. The car was still in the show room ready for pick-up.
Excellent service and care from sales personnel namely Mark James. Took care through every aspect of the purchase to ensure we were fully informed and included.
Our salesman, Dale Mckenzie, was helpful, professional and approachable and made us feel like valued customers. He also stayed in contact throughout the process which is something we valued.
A good experience, all went very smoothly.
Excellent service from knowledgeable staff.
Car arrived quickly and was as specified.
One disappointment was the late delivery. Apparently this was due to non-availability of engines. However it caused a number of implications / complications quite a bit of extra "hassle".Otherwise completely satisfied with service.
Staff knowledgeable and information required at hand.
The sales team was very efficient and pleasant .
Very professional approach
Mark was always available to meet with us at our convenience and was most helpful when 'building' the car.
Professional conduct throughout the sale, linked with an excellent knowledge of the model chosen
Because as usual all involved were professional and attentive throughout the purchase process
just very pleased with experience what i have come to expect
There was nothing extra that could have been done to improve service
Extremely professional changeover. Kept me updated tbroughout process
Having ordered the car very early I had hoped to take possession earlier in March.
From start to finish, all went smoothly.
Great sales team made the purchasing process easy
Delivered on date that I was quoted
The salesman and all the other staff were more than helpful. They answered all questions on the day and also on the phone when I had a few more questions.
Edward the sales rep was very helpful, informative and pleasant.
Very smooth no problems
Amazing service from start to finish. Lee constantly kept me updated, I had great confidence and trust whilst dealing with Lee. I would most definitely be a returning long term customer.
Great staff at all levels from when you enter at reception to Sales staff
The whole experience ran like a well oiled machine no pun intended.
I was very happy with the sales staff, and communications from all people with regards to the purchase of the car.
Service was outstanding!
Mark James at Sytner Cardiff is the reason we purchased a second BMW. He is extremely helpful, listens and cannot be more accommodating. His down to earth, realistic attitude is a huge asset to Sytner Cardiff. Continued below...
There was no pushy salesperson on my back as soon as I went in. And when I did inquire about making a purchase the salesman was extremely polite and very helpful.
Excellent from the people on the front desk to the sales men who could answer any of my questions.
Excellent advise , no pressure.
Excellent deal, conducted in pleasant surroundings. Delivery in the agreed timescale was appreciated. The sales executive, Dale McKenzie, was very knowledgable about the car, and the associated administrative procedures in the purchase process.
Our 4th new BMW from there.
Courtesy levels, speed and helpfulness of responsesNoteworthy that I had already placed a deposit for a new Porsche having previously had 2 BMWs and Sytner Cardiff were able to persuade me back to BMW and cancel my Posrche order!
Patients helpful assistance from Mark James
Very friendly and supportive team. Made the whole experience relaxed and straightforward.
Excellent customer service by the whole team but in particular Richard Gardiner, we were nervous having a new sales person having dealt with Jenna Sloman for many years. However we needn't have worried Richard is as competent if not more attentive
Really friendly and accommodating to all questions
Everyone was very helpful and friendly and the whole exercise was completed very quickly.
Richard Gardiner is superb. Kept me informed and updated throughout our purchase
Staff were very helpful,listened to what we wanted and provided solutions
Mark James was extremely helpful and informative about the car options available. His warm style and enthusiasm made it a pleasurable experience. He ensured we had sufficient time to make a decision and assisted with info etc.