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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
Anne is always lovely to deal with, makes me feel comfortabke and welcome.
The service is good not excellent as the reason the car was in for a service was due to a fault made by you when undergoing the prior service
The whole team dealt with my car problem with complete empathy, professionalism and efficiency and I was kept fully informed at each stage until the work was complete.
I was treated as a special person not just as a customer. My car was cleaned inside and out which was a treat. All things taken it was a very good visit.
professional on time clean
everything was as I asked and delivered on timeAnne on the service desk is very helpful and gave me a call the next day to check I was happy. I was given a couple of advisories but put under no pressure to gwet the work done there and then
From booking in to having the service completed it all went very smoothly.
From arrival at reception to leaving everything was perfect
Professional & Efficient
Work was carried out promptly and I was kept informed of progress from start to finish.
smooth booking, convinient appointment, prompt service
My car needed a small repair and some diagnostic work. The work and diagnostics were completed effectively and a full run-down on both was given to me on completion.
Very happy, minor issue resolved without fuss, follow up phone call to check I was happy
Excellent customer service from start to finish.
One of the issues is still outstanding, a rattle which couldn't be found but one that I can hear on every journey. I will now have to return so Sytner can have another try at finding it.
People were very helpful and did everything that they said they would.
Excellent. Service completed quickly. Car returned well valeted
The service manager went out of his way to be helpful, all the arrangements made to suit me, and were all fully kept.
No problems at all, very painless experience.
Very good service and attention
You forgot to order plugs for the service and I could not collect the car at the agreed 1.30 pm time and had r to wait until 4.30pm l do not understand why the parts were not ordered in advance. I had to give up a whole day for a standard service
Good service. Invoice could be a little clearer.
returned car due to poor door seals. Did this through the sales man who has always been 1st class. (Alex Harris). turned up, told no courtesy car available had to go back.all the while there was one waiting originally. #upyourgame
Staff friendly and helpful. Car ready before anticipated time
Efficient 1st class service
Ready on time. Good explanation. Returned in immaculate condition.
Done all work that was required
service was efficient and courteous
very easy to deal with and good customer advisor
The car had been booked in weeks before for a "while you wait" MOT.I was at the garage for 3 and a half hours!!!I was told that 2 tyres were illegal and needed replacing to pass the MOT and that the other 2 were almost needing replacing but would
Rhodri Williams and Robin have provided excellent customer service and experience. Sharon from Sytner Coventry was also very attentive and assisted in the resolution of the issues.
Robert was extremely helpful, and explained everything very well.
Exceptional customer service from start to finish.
Staff at service desk very friendly and welcoming. Also attentive and respectful.Good waiting facilities, free coffee and clean loos!
Car services quickly and efficiently. Service staff polite and helpful.
As always, Sytner Cardiff never fail to deliver and in the event of a problem arising or coming to my attention afterward, it has always been dealt with immediately with zero fuss.
Completely satisfied says it all!!
Accepted the car same day to address a compound systems failure. My regular garage, Sytner Newport would not put me through to a Service Advisor, said they would call back and never did - I called twice to be told there would be a call back
We had to wait almost an hour after the 90' we were told the service would take and it was only a basic check up from what we can gather
Great service at the garage
Prompt attention by well presented staff and efficient handling of my visit
Cost and attempt to carry out unnecessary add-on works at eye-wateringly expensive rates. Also, quoting prices exc Vat.
So professional it's like the M&S of food but for cars ??
The car was ready on time but, unfortunately, the gearbox fault I brought it in for was not fixed. The technicians were unable to replicate the problems I have experienced despite two visits to you.
friendly face, big smile from Jordan
Good - contact very responsive and communicative.
As per usual excellent pick up service, easy online booking and car came back well valeted.
Excellent customer care and executing everything promised promptly.
Staff welcoming and informative.Management of expectations.Car returned ahead of time.
I would like to thank Sytner Cardiff for their immediate response to the survey I completed on 15/10/16,Brian from Sytner telephoned within a few days.He explained the problem with car to my husband,and what work was needed,very grateful Thankyou
No fuss quick service at low cost
Your complimentary car valet wasn't up to the normal service level with the car being returned with marks and the wheels were not cleared completely.
Price was good although this was largely due to my shrewdness in challenging the original price for the brake fluid service. But main reason for the 5stars is the excellent customer service from Jordanne.
we were there twice as long as we were advised it would take. good job there was coffee, could have done with biscuits
Although I was concerned initially, the staff were excellent in support.
The work was carried out while I waited. It was completed faster than predicted and teh car washed and vacuumed after.
Very friendly staff who are willing to do all they can
This was by far the best experience I have had with any garage. From the ease in booking, to the prompt and corteous service it was absolutely excellent. I have recommended sytners to all my friends and co-workers
Defective part was fitted in car,had to go back to BMW twice.Very inconvenient should had been tested properly before handed back my vehicle.
Effortless from start to finish
Everything completed well
I was offered an inappropriate courtesy care from Enterprise & the feedback during the day of the repair progress was a little slow coming, but this is being fussy
Very straight forward with no issues.
It was very good and I was pleased on the speed of the service.
I have used Audi and BMW service in the past but I would say this one was quite different. Right from arranging the service to the pick up it was smooth.
I was kept up to date with the progress of the work required, and when the job was going to take longer than I had planned a courtesy car was sorted out for me.
Very efficient, warm and welcoming . Kept up to date . Free wi fi and coffee . On the down side didn't like all those beautiful cars staring at me asking me to buy them lol
Repair work completed to high standard in an acceptable time.
taken in on time, done quicker than expected and car very clean on pick up. What's not to like?
could of done with a courtesy car
Good service. Offered drinks and a lift back home.
Driver collected my car and was very polite. Car was brought back in timescale agreed
Small bump on back bumper which I am pretty sure was not there previously.Car not well washed( I appreciate there was a heavy storm at time).£1 coin missing from small change.( absolutely certain!)Only yesterday's papers in waiting area!
Hassle free and friendly efficient people
Trouble free booking of appointment.
Booked in for service, MOT and end of warranty check. Extremely helpful staff. Kept informed at all stages. Very reasonable MOT cost, much cheaper than local garages. Car returned clean inside and out. Excellent aftercare also.
Extremely pleased with pick up/collection service. Received phone calls throughout to keep me updated with collection time etc.
most impressed with the attention and courtesy during my appointment.
accurate. timely and very professional from beginning to end
From the welcome in the car park to picking up the car, good service and goo personal touch.
courteous staff and prompt service
Leicester head office booked MOT for 11:000 but garage had it booked fo14:00Cardiff were very good - finished by 13:00;;
very good service
Attention to detail is spot on!!
Everything was spot on except for incorrect comments on tyre wear on report.
I found the whole experience very comfortable and easy. Staff were helpful and friendly and I was made to feel valued as a customer.
As always Alex Harris maintained a high level of communication throughout the entire purchase. I was kept well informed of progress and delivery was very well executed. He actually completed the handover on what was his day off.
Fully imformed through the whole process. Efficient and helpfull sales staff
Friendly, professional service, welcomed me as a returning customer
Built up good rapport with Salesman & Finance mgr. Both showed interest in my background life as well as my needs regarding the new car, which I liked. All my questions answered patiently & -accurately.
Because I have allways had the best service from mark james
I was very satisfied with the way i was dealt with by Ricard.
Excellent service from Edward who took over the purchase which Callum had arranged.
Excellent Customer Service from Edward Phillips
Not sufficient instruction on certain car features and Connected Drive not set up.
Edward Phillips at Sytner Cardiff was very helpful, also all the staff were very polite.
sales person edward phillips really helpful throughout-nothing too much trouble-first class service from him
EFFICIENT STRAIGHTFORWARD SERVICE FROM START TO FINISH
It was so easy and quick.
Returning customer and excellen personal service from Mark James
Excellent customer service, very helpful & accomodating
Richard Gardner was a pleasure to deal with. Even when we did have delays he kept me informed I was happy with the process
Very happy how everything was handled and was always kept in the loop with information regarding my new car.
It was made very easy for me
Alex was excellent, gave me all the information I required. Kept me updated on the delivery date etc. He ensured I had a easy purchase and handover. Alex lent me a similar car to try in my garage to make sure it fitted.
The salesman I was dealing with (Mark James) went above & beyond to make sure I was totally happy at all times
Because the sales man Mark James was very professional verry helpful, and overall verry happy with the car and customer care. Thank you
The whole experience from start to finish was excellent. Nothing was too much trouble and the level of service was outstanding.
Edward Phillips provided us with excellent personalised service.
Edward Phillips kept me informed from purchase to delivery and made the experience personable and exciting. He was fantastic throughout.
Excellent from the initial enquiry to the final delivery of car
The process was made easy for us, which was important given we had recently moved to the UK from the US. Richard, our salesman, was courteous, knowledgeable and took the time to understand what was important for us, without pressuring us to buy.
Friendly service and great advice
Ed was great in offering relevant information and providing follow up info and all key details. Enjoyed test drive
All staff were very helpful, professional and informative at all times.
excellent attention from all sales staff, polite friendly and took an interest in what we really wanted.
I was completely satisfied with the purchase of the car, delivering on what I wanted in this BMW. Delivery of the car was as stated. With my own number plate fitted ready to go, with no return required.
Always at hand to help.
Very helpful. Richard couldn't do enough to help us.