No news found with your current search criteria.
Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
The service wasn't horrendous but certainly not seemless. I should have received a call regarding some bodywork repair and I haven't - so I am now going to have to chase. Which when I did, I get transferred through but no answer. Not great service.
Always satisfied with the service
First of all the staff involved were very polite, courteous and helpful.However I had to make two visits for a simple fault which could have been attended to on the first visit. and cost me £217 before the actual problem, which should have been obvi
Happy with service provided. Efficient & pleasant staff
The Service lane booking advisor took the extra mile to make sure i wasnt paying for things i didnt need and ten also made sure that a warranty part which was out of stock was back in time for my next revisit.
As usual, the service staff, were polite, courteous and could not do enough to help
My mistake I arrived at Synter Cardiff the day before my arranged appointment. I was prepared to return the following day however the car was taken in there & then .Taxi booked for me to go into town . Car ready two & half hours later.
This visit was for my third puncture in a few weeks. The staff were helpful and the work was carried out swiftly.
Great service fantastic courtesy car first time been offered one might be my next car now I have driven one very impressed,booked in quickly by lovely staff all work done that was required and on time lovely and clean too
No updateDelay in starting and finsihing jobFoot under rear bumper no longer opens bootMy email to the service adviser informing of this remains unanswered
Delivery of my vehicle to my house was excellent
Obvious evidence that the company values its customers.
Although my car was in for 6 weeks I feel that the attention to detail when ensuring everything was right was excellent, and j was very impressed with the personal service offered by Keith within the service department.
After four visits I was finally listened to by Sophie in service reception & a technician who then dealt with the fault to my complete satisfaction. Had reception listened to me on my first visit this wouldn't have taken approx seven weeks to resolve
The garage was able to correct the broken seal and fix the water leak in the boot and changed the boot cover as it was stained. I also had a new tyre. When I went to collect the car it hadn't been cleaned so Robin arranged this really quickly.
Happy with all aspects of service from booking through to collection of vehicle.
Very satisfied. Made to feel welcome and looked after
The price I was quoted over the phone was around £175 and the invoice given to me was £220, however when the receptionist phoned and confirmed they gave an invoice for £172
It was brilliant.
Disappointed that I gave 3 weeks notice for my service to ensure a hire car. Unfortunately no car was available and it took an age to send me over to Enterprise to have a TOYOTA AYGO. Not happy with this AT ALL.
Took longer than expected, & left with a fault warning light on that was not on when I arrived
No one kept me informed as to when the car would be ready. I had to ring twice and was kept waiting on the phone for some time. I had asked for the car to be ready by 3. At 4 I just came back to the garage and waited.
It took a long time.
I would have given this item 5 stars, but for a warning message which showed on the vehicle display two days later, caused by omission to reinitialize tyre pressures after adjusting front tracking and fitting four new tyres.
Quite pleased, with how problems were solved.
Very polite, friendly and prompt service.
Very courteous reception, especially Neil Jones.
The service was very good.
the car was in for a steering fault
The service was very good.
They are as good as gold there.
The parking light sensor failed after one week of it's repair by the centre so I have to make another visit to get it fixed.
The service was very good.
Sophie was very good
The lady on the service desk was abrupt. Also, I was called too early to say that the vehicle was ready as it was not. There were also problems with me getting a courtesy car from the centre.
never been anything less
Pros: Excellent staff, very courteous and helpful. Good opportunity to test drive etc. options explained in detail both vehicle details as well as Finance.Cons: Terrible parking facilities - major drawback, decent coffee but paper cups...
Polite staff, attentive and enthusiastic.
Polite and courteous reception, Sales Executive was patient and helpful and prepred to spend as much time with us as we needed.
James Atkins, Callum Farrell, dom hall and Jenna slogan were superb! Couldn't fault!
I purchased quite a few cars and this was one of our best experiences .
Everything was handled very efficiently throughout all stages of of the process with excellent communication.Special recognition should go to James Atkins who was excellent at all stages of the process.
The information and time allowed for handover of my new car was given with sufficient time allowed to do so
I was most impressed with the outstanding service given to me by Edward Phillips, at BMW in Cardiff, Synter garage. The purchasing experience was made most special due to the care and attention given by Edward, and his overall manner.
Alex was so professional and made the entire process easy
Great centre. Great staff. So friendly. Really impressive showroom that was regularly updated and spotless!
great service from beginning to end of the sales process
Negotiation for a better deal was a little struggle for agreeing the final price. Friendly Sales Representative James Atkins and his enthusiastic attitude made that happen.
delivery was 2 weeks after that promised, suspect it was BMWs issue not Sytner.
Some times buying a new car can be stress full, but Mark was the perfect salesperson it was a complete pleasure, it is the second BMW and because of service like this I expect I will be back for my third.
THIS IS THE 2nd PURCHASE FROM BMW CARDIFF. FROM START TO FINISH I DEALT WITH JOHN ROSSER AGAIN. HE WAS A CREDIT TO BMW HE PUT ME AT EASE AND EXPLAINED EVERYTHING CLEARLY. I ALSO MET UP WITH JENNA FROM FINANCE WHO WAS ALSO A CREDIT TO YOUR COMPANY.
They are great as usual, I have dealt with them three times now.
The vehicle was not cleaned to the standard I would expect from BMW also I fail to understand if the vehicle had been prepared before the spa guard treatment then how was the bodywork covered in wax spots ??I do not think the vehicle was supaguarded
They were good.
From start to finish i dealt with James Atkins, he was a credit to BMW he put me at ease and explained everything clearly which made my mind up to buy my vehicle. I also met with Jenna Sloman who was also a credit to your company. Thank you.
Staff are great to deal with!