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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
The usual superb customer care that Sytner Cardiff provide is evident as soon as you walk through the entrance door.
I have used many other dealers, but always try to support my local dealer in Cardiff. Including buying my car from the Cardiff branch.the team are fantastic, and I love bring my car to be "looked after"long may it continue .
Car was picked up from home on time and delivered back with all service work completed satisfactorily
Booking was easy. Offered Taxi to take us to City Centre. Work completed before anticipated time. Car valet end .
The usual top class service via the Fast Lane.
Once contact was made service was excellent. Sent two email contacts without response however.
A) Only brake fluid change required. Carried out promptly.B) Screen washer bottle/filler occasionally leaks when filled to the top.Previously been replaced by Sytner.Now assured problem solved,it is the over-flow? Told before- NO Overflow
Happy with the work carried out however I am not convinced that a car of this quality should have this sort of problems after doing less than 32,000 miles, this is the second problem I have had in 2016.
Super service as usual with only one down point which i always face is cleaning the car 3/10 they just hoover the floor and quick wash outside and am sure it's adviced from the management.Either offer proper car wash or no car clean at all
Bmw service is always the best, care more about customer right, than anything else.
Excellent communication and service at every point of contact.
Dealt with efficiently
great service, timely and the car was cleaned
I was looked ater
I would have given 5 stars if the garage had reported on the soundness of the attachment of fuel line to carburettor. I asked them to look at this circlip as the original had failed in service.
Helpful. First Class
The service we received was excellent.
More expensive than I'd first been advised.
Great customer service and very well looked after whilst my car was getting ready to collect.
The cost of the service and service received when dropping off the vehicle at the garage.
All work carried out as expected - what more can you ask for !
Problem sorted the same day, efficient and friendly staff.
Adding an extra touch like cleaning the car too
From arrival to finish totally professional. Liked the video link of the health check. Service completed on time.
I liked feedback after MOT which will be dealt with in September service. Staff are always helpful and friendly.
The spare rear lense and lamp was replaced within an hour. I was expecting to wait longer.
At the time of my service I also had my 1st MOT performed but did not receive my MOT certificate. After several phone calls I was assured I would receive said certificate in the post to date I have not received it
Curtesy, friendly and honest. Don't try to rip you off
So nearly five star service. Staff were friendly, helpful and knowledgeable and the car arrived back having been cleaned thoroughly inside and out. The one niggle: a sensor had either been dislodged or disconnected. I had a little difficulty here.
Very efficient and extremely polite professional experience
Because of the way I was dealt with by my service advisor and the way my car was returned to me
Very polite efficient manner
Excellent service from start to finish
Aside from a minor hiccup, which has subsequently been dealt with in a highly efficient manner, the whole experience was excellent.
Kept up to date and work carried out on time
The Sytner staff went out of their way to get us back on the road as quickly as possible, as we had to get back to Sussex from Cardiff that evening!
Quick & efficient however £185 for one spark plug seems a touch on the high side to me.
It was an urgent last minute fix requirement, quickly and efficiently dealt with.
Everything went to plan and I was kept fully informed
Pleasant and professional greeting and service
Went above and beyond my expectations and were able to supply a courtesy car at short notice
Appointment was made quickly to an early time and date suitable to me. Quick appraisal of the problem, and fairly quickly resolved. Car cleaned on collection.
Bees knees in service. Can't say anymore than that:-)
Efficient, friendly staff
Excellent service from start to finish.
My car was booked in for an oil service. On arrival at the showroom we were greeted and directed to a member of the service team. The booking in process was simple and quickly completed.
Very little customer effort required, even though there was a mix up on dates (on Sytner's part) everything was very smooth
All went as agreed.
There was more work required than initially thought and Sophie arranged everything straight away to my complete satisfaction
Your very efficient and very good with the customers
I needed to make a return journey to get something explained, I had to get the tracking adjusted and a tyre replaced.
cost of service - labour charge particulary
Keith, Robin and Ann on the servicing department are excellent. I've been buying cars from this dealership for over 20 years and these individuals are superb and always look after me more as a friend than a customer....Keep up the good work!
Jordan was efficient and pleasant
Carried out on time, fully explained by your representative, and prompt answers to a follow-up question.
Wasn't happy with the customer service, been BMW customer for many years, and this is the poorest service that I have had.
The job was done to my satisfaction
They kept me informed. Particularly liked the health check video
There was a problem with my MOT but it was sorted. The car was supposed to be ready to pick up at 3pm - I had to call at 2:30 as I had no contact - ended up kepping hire car till ext day (not a problem)
Professional service. Weekend booking with service completed on time. Good services provided at the waiting area.
Friendly and welcoming and great attention to detail
Very efficient helpful personnel
The service was excellent - although availability of courtesy cars could be improved - the staff were very helpful, polite, cheerful, knowledgeable. They even saved us money! and re washed the car just because a seagull had it before we got in!
always feel a valued customer although not a big spender.
The team and Sophie in particular were excellent on all levels of customer service
Mr Downes is a credit to Sytner and his conduct will set him up for future success
When I dropped the car off its was 8am and it was very busy at the service desks. Another member of staff stepped in to help and saw me immediately. When I returned to collect the car I was again served extremely quickly. Both staff were professional
Slight wait to be booked in.
Fantastic care taken with myself from start to finish
I felt I was asking the wrong questions and it was in convenient
Simply because the service we received was first class.
welcomed and greeted politely and shown what area of the show room to go to
appointment time was kept, a couple of niggling faults were fixed and the car was clean and ready at the time suggested
There was a car available if I required.The staff was very friendly-offered to take me into townThe car was cleaned inside and out.
Level of personal attention to detail
Robin and Sophie were legends!
Very good experience from booking through mechanical work to pick up. Jordanne and Rhodri were both great.
Work completed on time followed by a telephone conversation when ready for collection. Car is cleaned
There is nothing to complain about. The service appears to heaven successfully completed and the car was effortlessly v lean on collection.
Brake problem. Took car in , problem could not be solved srraight away but had a replacement car overnight.
Couldn't fault your service once again, unable to find the issue though
My car was collected from home and returned to me , so I didn't have to hang around the showroom. Also, I was kept informed during the process .
All good on the service, but my car clock was 10 minutes slower when I got the car back
Nothing was too much trouble especially extra tuition on the controls.Very courteous .
The Sales Executive provided me with all the necessary information that I required. He was very polite and courteous.
Alex made the experience a happy and enotable one
Alex Harris yet again made the whole experience easy and enjoyable
You were made very welcome by the reception staff and the sales representative Edward Phillips was very helpful and knowledgable about the vehicle he sold. The sales process was clearly explained and I didn't feel pressurised in anyway.
Everything I expect from the Sytner Group, who I have changed to for the supply of my Land Rovers.
Best purchasing experience I've ever had. Mark James is a credit to your business. Literally made the process easy and fun. This sounds like I'm exaggerating but seriously, the guy made me feel like I didn't just get a new car but a new friend.
Professional service from start to finish very pleased
Darren Perrett (the salesperson) was very helpful and patient. Nothing was too much trouble. He was reasonable and willing to negotiate in terms of the sale which would encourage me to purchase a car from him again.
Mark James provided exemplary service from the outset. His friendly and approachable nature compliments his knowledge of the product to create a very pleasant experience.
The salesman John Rosser was first class. He insured that I understood every stage of the process and on delivery he went through all relevant details relating to how the car operates. Additionally he was incredibly polite and Professional.
The sales staff at Sytner BMW Cardiff where excellent. I would like to single out Callum Farrell in particular as he was superb, nothing is to much trouble. That's why we bought two brand new BMW's from him.
The personal interaction of the team meant for a smooth sales process
Mark was great the whole way through the process. Keeping me updated all the time. Very friendly and professional at all times
I received excellent advice and patient support from the sales personnel: Edward. He talked me through a variety of options and walked around the showroom with me to enable me to understand the optional extras that would enhance my vehicle. Very kind
I was looked after very well.
All went well. Salesman (Mark) not pushy! Slight misunderstanding over final bill.
Good sales person
From my arrival in the show room to taking delivery I was made to feel a valued customer.Customer care is excellent in your Cardiff showroom.
I was very please with the service that Callum provided both myself and my partner. He was a true gent, went above and beyond to make the experience enjoyable and straightforward, To the point that Sytners got my business over Trainers.
The sales team
We were extremely impressed with the service provided. Ben, who advised he usually deals with electric cars, had amazing knowledge about the car and was at all times polite, approachable and friendly. he made the process very easy and enjoyable.
Good friendly service and good package
Smooth, professional, not too pushy
Always a pleasure doing business with Sytner Cardiff
Very helpful and thorough.
Kept well informed when my car was due to be delivered. Extremely helpful and corteous.
Alex was great and had great knowledge about the car and catered everything to my needs.