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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Completely satisfied, BMW are quick and thorough meeting all the needs of the customer.
They did what I needed to have done in the correct time frame
Trivial service but somehow the garage managed to reset or cancel just about every setting in the iDrive: e.g., Auto date/time turned off; 24h clock to 12h; all postcodes stored in sat nav converted to lat-/longitude; all radio presets cancelled...
Excellent, ladies at the front desk are very polite and helpful and Oliver Gould was also extremely helpful with my issues.
Felt my car was well looked after and in safe hands
Very polite, communicative and on time
as previously. Tech Centre cannot resolve.
Couldn't put completely satisfied due to poor parking at site. No room.
All done on time and car cleaned as well
Car not ready when promised, and no message sent to indicate delay.
Alison and Oliver at the dealership were very helpful. Mark at the bodyshop has been very helpful too. These guys have an in depth knowledge of BMW and so it is pleasant, easy and hassle free to discuss things with them.
All work carried out efficiently and on time
See above. Staff went above and beyond to see to my needs.
Car looked at on time despite lots of difficulty parking the car on the Sytner forecourt due to lack of spaces.
Sytner Cardiff customer service is a credit to the Sytner group. Attentiveness of the staff is professional, efficient and respectful whilst still remaining friendly and the presentation of the vehicle after service is to a high standard.
Quick service without problems
All positive .good turn around and updates
Oliver was great
As above . The visit was seemless
Wasnt offered a collection initiallyWas quoted the wrong price - over £200 moreCar not cleaned satisfactorily after the service
First class service _ kept me informed of progress throughout _ great WiFi & coffee _ I'll be back in future for my servicing _ thanks ....
Great to have a video from the garage showing around the car.
My name was on on the daily list although I had booked. They confirmed I was in the system. I waited for 20 minutes to be served but I had to leave so I said I'd book another day. Someone volunteered to take my keys and sort things after I left
Super welcome as always
Staff very attentive.
Would have been 5 star but software problems caused delay on pick up
no complaints at all with my experience of the service. Car returned cleaned also.
The whole process ,from booking my car in to collecting it later was extremely "easy" and stress free! The member of staff on service reception ,Ann Harry was "brilliant",friendly efficient ,a credit to the company!
Health-check and clean completed in the predicted time.Written response to request for wheel bolt torque setting.Free tea and internet whilst waiting.Courteous service.
Very professional service.
Again very professional and courteous service
Completely because they are very friendly and do a wonderful job.
Fast efficient service
Staff are fantastic
Alison Williams was extremely professional, courteous and knowledgeable.
I would've scored a lot higher but I did have to take my car back, after having it fixed through Sytner Cardiff as it developed another fault which was likely linked to the original fault. I think its been resolved. Staff were great an d helpful.
Keep informed of progress and very professional.
As it says very satisfied with service
Helpful staff who delivered on their promises.
Looked after got me in the Courtesy car very prompt as I had to get to work
Ann Harry went out of her way to make sure I was completely satisfied with the care of my car.
A problem l've had for a long time which earlier visits have totally failed to address or even take seriously. Sophie arranged a road test with a knowledgeable technician who immediately identified the issue and suggested POSSIBLE solutions
Excellent service from a chap called Oliver.Tyres did not turn up on time, but external issues.
Good experience. Kept me informed of progress and option regarding the service. Video of vehicle check very useful.
Friendly and approachable
Service rep suggested vehicle would be returned by 1pm, and that I would receive an update mid morning, however by 1pm I had not heard from Alison and it took repeated telephone calls to get a call back.
quality service excellant staff
Very helpful so far.
very pleasant staff
Did not check air springs in the back, the car parked loop sided when left in my drive when left overnight 1" above wheel arch and level with tyre drivers side.both go up to 3" after starting engine in about 2 mins.Booked back in tomorrow Wed 4th
Called Cardiff number to arrange service in Cardiff. Turned up to find no. record of appointment. Then a call from Swansea as service had been arranged there. A complete shambles. At least Cardiff fitted in the MOT.
Looked after very well when vehicle has been in for servicing.
Didn't need a service even though u sent e mail for a service
They tried there best to resolve the issue I have been having.
Kept upto date on progress
The lady who served me was most helpful and looked after us when we returned to collect.
Very satisfied as they offered basic tea and coffee
The staff are always attentive to your needs nothing is too much trouble
Consistently courteous and efficient
Comfortable surroundings to wait in, refreshments and wifi provided, kept informed of progress including video update, work completed within timescale given.
The welcome, the work undertaken, the whole ambience.
Staff very helpful both over the phone and in the showroom and work completed quickly and to a high standard.
Very pleased as always.
Friendly and personal service, I was treated with respect, and I was confident that the issues with the car had been dealt with competently
Easy to arrange, ready on time and car returned in immaculate condition.
Happy with there ability to please
2 minor issues on the car resolved very quickly and the car returned clean and on time
The issue was fixed first time. I will continue to have my car serviced here.
My response would have been 5 stars except for 1 issue. I reported a fault with my wing mirror. I was told it wasnt a bmw part. I complained the service manager verified the part and I had to return with the car to have it fixed. Complete time wast
The one to one contact is excellent; friendly, informed, respectful and polite. The car was beautifully presented upon return, the video is fun, the sofas are comfortable, the coffee is hot. But - see below.....
Very attentive and polite. Explained everything that has been done and provide video evidence.
Extremely pleasant and efficient.
as above, with also a courtesy wash and hoover included!
Good until my last visit when a fault was wrongly diagnosed resulting in several visits. Very inconvenient and irritated that I was not properly listened to.
The cleaning could have been better despite my requests. I was expecting that being a loyal customer and spending £ 2100 I may get the car properly cleaned. The drivers foot mat was having white stains and some stains left inside on seat covers.
Allison was very professional
Although the issue with the windows was sorted, we also stated the m performance foil on the passenger side was peeling off, the car is less than 6 months old, nothing was done about this
All information I asked for was given.
Just exceptional,service as always xx
I've had no follow-up from the rep and the service counter has not been reset.
The problem appears to have been resolved but the reluctance to act quickly has tainted my experience.
Professional, friendly service.
No record of my service appointment at reception despite a text confirming it.However, this was quickly corrected
Excellent service especially the video sent by the engineer
Absolutely nothing to complain about and my (rather dirty) car looked immaculate after the complimentary valet.
Used to have collection and return but this is now discontinued for me . Used service and wait and on a cold day the waiting area is draughty, not a good experience. Next service mileage had not been updated but next mileage date had.
Oliver Gould was my service advisor and was the best person I have ever dealt with in an after-sales environment. He clearly enjoys his job, had very good brand knowledge and demonstrated fantastic customer service. Hes an asset to Sytner and BMW.
I can see there is a great deal of attention paid on customer satisfaction which can add extra process steps causing slight delays. Not a criticism to the staff at the dealership they are very professional.
vehicle was delivered back to my possession tip top condition and also washed and valeted.
very difficult to get to from north cardiffWit was a little too long
Staff at Sytner Cardiff bmw do make you feel like their look after you, great service. Esp appreciate the coffee during and bottle of water when sent on way.
could have replaced rear wiper which was worn and in this poor weather needed replacing , I will have to make another trip to purchase one before long journey next week ,
A long standing problem that I have been having has finally been cleared up - it was irritating so having a solution is satisfying.
Excellent experience. Chris Snapes, the Service Adviser who dealt with me was very professional and kept me fully informed at every stage of the process, including sending a video of the work carried out by the Technician, Jason Selby.
from the initial contact on breakdown of 5 series to return of car.
Polite, courteous, kept updated at all times.
As a free Service Recall on an old car, it is satisfying to see the same high level of service.
I was offered a car 'birthday' service which was a pleasant surprise and was carried out well - with a helpful supporting video report.
Work carried out on time
Excellent communication and help through the process.
Treated as a person and not as an inconvenience
I was dealt with promptly, efficiency and courteously
Can always improve things, but overall good service.
BMW have always provided me with first class service. The small things matter, welcoming you at the front desk, The complementary tea/coffee and full cleaning of the car inside and out on collection is a real bonus. Service only took 90 minutes.
good service but I was made to feel that an update to my phone was the problem with the car. I was tol they could not do anything as my phone wasnt updated even though I informed them the problem was happening before the phone update was available.
We had one question with regards to our 430d the passenger heater setting display which was explained to us very quickly by Ollie
Precise information and good communication with Chris on the service desk.
Greeted by friendly staff given complementary drinks not rushed and very well looked after
Can not think how it could have been improved
Everything I required was catered for
We had a Mercedes before - which was great. But the quality in the BMW is outstanding
As well as the previously mentioned standard and quality of sales people and showroom my sales person had the right levels of knowledge and gave me a good level of communication through the purchase process
Nothing was too much trouble
Staff are very accommodating.
Very good would come back
No joke, its been Fab
As always the attention to detail was very good and the collection was very simple but well explained
Staff are pleasant, polite and extremely helpful. The service I received from the team in Cardiff is a lot better than I have received previously from other manufacturers.
Statements were clear and delivered as expected.
I can only say it was first class from start to the hand over of my BMW nothing was too much trouble Lee Downes was the best making myself and family feel really special taking the time to fully explain the whole process.
Very friendly very helpful
Courteous and professional
Very welcoming overall.
The customer service was excellent
Welcoming, polite and attentive to my needs without being overbearing. When I first went to the dealer I had my 11 year old daughter with me and the staff, particularly the salesman engaged with her and ensured she was involved in the process.
Easy progress with constant updates.
Peter the salesman did everything he could to make it as painless as possible and my wife loved the bouquet of flowers.
Amazing service delivered by Edward Phillips. He made the process of buying a new BMW enjoyable and hassle free. His friendly persona and in-depth brand knowledge made me feel at ease with such a big decision. 10/10!
We are always made welcome and special and it is very genuine especially from Alex Harris. This is the main reason we keep returning. For many years our second car ahs been a Porsche but now both our cars are from Sytner BMW
Simple process & I requested a number of things were not done to the car prior to handover - Im fussy to the point of OCD with regard to cleaning my vehicles and collected the vehicle still in its protective wrap. Every request was followed through
on the whole very satisfied except for the explanation and demonstration of connected drive
professional service throughout
From start to finish everything went smoothly and I was very happy.
We 'built' the car together with every aspect explored and costed. The car was delivered at the agreed time and all controls were explained. The computer was programmed for my personal needs- phone, addresses, radio. Paperwork was completed with ease
Mr. Mark James (Cardiff) was very knowledgable and went "out-of-his-way" to answer all our questions and explained EVERY feature, function and control before we drove off in our new car. Excellent !
I must particularly praise your sales exec Dale McKenzie who dealt with my recent purchase. Dale was really helpful in sourcing the car that I wanted from your stock, especially finding a car that had the specification that I wanted.
Informative and attentive. The only reason I didn't rate a 5 was there was a little chasing to be done for the choice of Reg number.
Peter Coggins was fanatic! We were very pleased with his professional and excellent service
An excellent service by a very experienced team
Good expertise and customer service from Dale McKenzie. He is a pleasure to do business with
My experience with Dale McKenzie of the sales team was excellent but finding dirty carpets in the footwell and the bonnet not being able to close properly due to misalignment was poor, albeit Dale got the bonnet issue resolved quickly.
The handover was delayed because of a fault on the vehicle, however it was delivered to me the following day
Love the car. Best vehicle Ive had
Excellent customer service from Lee Downes throughout the whole experience.
My salesman Mark James was knowledgeable and kept me informed of all developments while I was waiting for my car to be built.
Helpful advice from sales staff.
Although the delivery of our car took a little longer than originally expected we were always kept in the loop we are very happy with our new car
While awaiting delivery of our car we were kept informed of the progress of the delivery by Mark James and when we visited the centre at Sytner Cardiff we were well looked after by the staff.