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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
Hassle free and friendly efficient people
Trouble free booking of appointment.
Booked in for service, MOT and end of warranty check. Extremely helpful staff. Kept informed at all stages. Very reasonable MOT cost, much cheaper than local garages. Car returned clean inside and out. Excellent aftercare also.
most impressed with the attention and courtesy during my appointment.
Extremely pleased with pick up/collection service. Received phone calls throughout to keep me updated with collection time etc.
From the welcome in the car park to picking up the car, good service and goo personal touch.
accurate. timely and very professional from beginning to end
Everything was spot on except for incorrect comments on tyre wear on report.
Attention to detail is spot on!!
courteous staff and prompt service
very good service
Leicester head office booked MOT for 11:000 but garage had it booked fo14:00Cardiff were very good - finished by 13:00;;
I found the whole experience very comfortable and easy. Staff were helpful and friendly and I was made to feel valued as a customer.
Despite Rob failing to order the part and book the car in correctly Jordanna ensured that everything was put in place to get the car fixed that day.
Not sure if this is a survey about the car service or car purchase.
Friendly staff, kept informed of service progress
Not all faults were addressed
The collection and return of the vehicle was on time. The car came back cleaned and looking almost new. I was completely informed of the servce and received an after service call.
From start to finish I was welcomed and looked after. I was kept informed of my cars progress. I cannot fault the service I received
Very helpful, very polite overall a very good service!
Friendly and attentive staff, comfortable surroundings to wait.
Very helpful staff and so easy to get my car in and fixed.
Very helpful staff who went out of their way to be welcoming and helpful
All my settings in my car where lost. my seat had been moved and the memory had been wiped. it took months to get the seat right not I have to start again. I'm 6ft7 tall and 24 stone so getting the seat right is not easy. Also wiped M1 and M2
There is clearly a strong focus on customer service is which is excellent - several 'phone calls throughout the process, very nice courtesy car to use during the day and my car was returned lovely and clean.
Smart and quick service
prompt efficient friendly serviceE
OVERALL SERVICE AND ATTENTION TO DETAIL
All went as planned
I had no issues
Completely dissatisfied, due to the condition of the car when it was returned.DAMAGEDED FIXINGS ON THE POLLEN FILTER COVER.REAR DISC PADS MILLAGE RESET FROM 1500 to 31000 "NO WORK CARRIED OUT, COULD CAUSE THE BRAKES TO FAIL.Still waiting a reply
Staff are friendly and helpful, all service is first class, I like the video message showing what they are doing to the car, very good service.
ARRANGED TO BRING THE CAR IN ON THURSDAY AT 10.00 ONLY TO BE TOLD THE MOT COULD NOT BE DONE UNTIL AFTER 1500 SO HAD TO REARRANGE APPOINTMENT FOR SATURDAY. ALL THEN CARRIED OUT AS REQUESTED AND COMPLETED BY 12.30.
The service was expensive.
Booking process was straightforward and even though there was a delay, we were well looked after.
I informed your good selves that the engine was very noisey when started from cold but you insisted that this was quite natural for this model. I have owned 7 BMW'sm and never had one that was noisey on start u from cold.!!
Car was picked up from home on time and delivered back with all service work completed satisfactorily
I have used many other dealers, but always try to support my local dealer in Cardiff. Including buying my car from the Cardiff branch.the team are fantastic, and I love bring my car to be "looked after"long may it continue .
The usual superb customer care that Sytner Cardiff provide is evident as soon as you walk through the entrance door.
Booking was easy. Offered Taxi to take us to City Centre. Work completed before anticipated time. Car valet end .
The usual top class service via the Fast Lane.
Once contact was made service was excellent. Sent two email contacts without response however.
Happy with the work carried out however I am not convinced that a car of this quality should have this sort of problems after doing less than 32,000 miles, this is the second problem I have had in 2016.
A) Only brake fluid change required. Carried out promptly.B) Screen washer bottle/filler occasionally leaks when filled to the top.Previously been replaced by Sytner.Now assured problem solved,it is the over-flow? Told before- NO Overflow
Super service as usual with only one down point which i always face is cleaning the car 3/10 they just hoover the floor and quick wash outside and am sure it's adviced from the management.Either offer proper car wash or no car clean at all
Bmw service is always the best, care more about customer right, than anything else.
I was looked ater
I would have given 5 stars if the garage had reported on the soundness of the attachment of fuel line to carburettor. I asked them to look at this circlip as the original had failed in service.
Excellent communication and service at every point of contact.
Dealt with efficiently
great service, timely and the car was cleaned
Helpful. First Class
The service we received was excellent.
More expensive than I'd first been advised.
The cost of the service and service received when dropping off the vehicle at the garage.
Great customer service and very well looked after whilst my car was getting ready to collect.
All work carried out as expected - what more can you ask for !
Problem sorted the same day, efficient and friendly staff.
Adding an extra touch like cleaning the car too
From arrival to finish totally professional. Liked the video link of the health check. Service completed on time.
I liked feedback after MOT which will be dealt with in September service. Staff are always helpful and friendly.
The spare rear lense and lamp was replaced within an hour. I was expecting to wait longer.
Curtesy, friendly and honest. Don't try to rip you off
So nearly five star service. Staff were friendly, helpful and knowledgeable and the car arrived back having been cleaned thoroughly inside and out. The one niggle: a sensor had either been dislodged or disconnected. I had a little difficulty here.
At the time of my service I also had my 1st MOT performed but did not receive my MOT certificate. After several phone calls I was assured I would receive said certificate in the post to date I have not received it
Because of the way I was dealt with by my service advisor and the way my car was returned to me
Very polite efficient manner
Excellent service from start to finish
Very efficient and extremely polite professional experience
Aside from a minor hiccup, which has subsequently been dealt with in a highly efficient manner, the whole experience was excellent.
The Sytner staff went out of their way to get us back on the road as quickly as possible, as we had to get back to Sussex from Cardiff that evening!
Quick & efficient however £185 for one spark plug seems a touch on the high side to me.
Kept up to date and work carried out on time
It was an urgent last minute fix requirement, quickly and efficiently dealt with.
Everything went to plan and I was kept fully informed
Bees knees in service. Can't say anymore than that:-)
Appointment was made quickly to an early time and date suitable to me. Quick appraisal of the problem, and fairly quickly resolved. Car cleaned on collection.
Went above and beyond my expectations and were able to supply a courtesy car at short notice
Pleasant and professional greeting and service
Efficient, friendly staff
Excellent service from start to finish.
My car was booked in for an oil service. On arrival at the showroom we were greeted and directed to a member of the service team. The booking in process was simple and quickly completed.
There was more work required than initially thought and Sophie arranged everything straight away to my complete satisfaction
Very little customer effort required, even though there was a mix up on dates (on Sytner's part) everything was very smooth
Your very efficient and very good with the customers
cost of service - labour charge particulary
All went as agreed.
I needed to make a return journey to get something explained, I had to get the tracking adjusted and a tyre replaced.
Keith, Robin and Ann on the servicing department are excellent. I've been buying cars from this dealership for over 20 years and these individuals are superb and always look after me more as a friend than a customer....Keep up the good work!
Carried out on time, fully explained by your representative, and prompt answers to a follow-up question.
Jordan was efficient and pleasant
The job was done to my satisfaction
Wasn't happy with the customer service, been BMW customer for many years, and this is the poorest service that I have had.
Professional service. Weekend booking with service completed on time. Good services provided at the waiting area.
There was a problem with my MOT but it was sorted. The car was supposed to be ready to pick up at 3pm - I had to call at 2:30 as I had no contact - ended up kepping hire car till ext day (not a problem)
They kept me informed. Particularly liked the health check video
excellent attention from all sales staff, polite friendly and took an interest in what we really wanted.
Very professional and stayed open longer on Sunday when all had gone home and didn't push a sale
Always at hand to help.
I was completely satisfied with the purchase of the car, delivering on what I wanted in this BMW. Delivery of the car was as stated. With my own number plate fitted ready to go, with no return required.
Very helpful. Richard couldn't do enough to help us.
Great customer experience from all staff encountered. Richard Gardiner and Jenna sloman were our sales advisors and they were both excellent. Richard went out of his way to ensure I had the car I wanted to test drive, when other Garages failed.
Alex Harris was extremely professional and provided an outstanding service
Edward was a great guy he new the car I wanted inside out made me feel very comtable and what deal suited me. Also Dimitris from fiancé was very clear about the fiancé we had a laught which I think is important you can enjoy the experience .
It would have been 5 star but for the fact that the car was delivered later than anticipated.
Ed was great, very professional and the video he prepared was a really nice touch. Great also to see Mark James still at Sytner (from whom I've bought two previous cars). The only issue was a slight delay in paperwork on completion.
Nothing was too much trouble especially extra tuition on the controls.Very courteous .
The Sales Executive provided me with all the necessary information that I required. He was very polite and courteous.
Alex made the experience a happy and enotable one
Alex Harris yet again made the whole experience easy and enjoyable
You were made very welcome by the reception staff and the sales representative Edward Phillips was very helpful and knowledgable about the vehicle he sold. The sales process was clearly explained and I didn't feel pressurised in anyway.
Everything I expect from the Sytner Group, who I have changed to for the supply of my Land Rovers.
Best purchasing experience I've ever had. Mark James is a credit to your business. Literally made the process easy and fun. This sounds like I'm exaggerating but seriously, the guy made me feel like I didn't just get a new car but a new friend.
Professional service from start to finish very pleased
Darren Perrett (the salesperson) was very helpful and patient. Nothing was too much trouble. He was reasonable and willing to negotiate in terms of the sale which would encourage me to purchase a car from him again.
Mark James provided exemplary service from the outset. His friendly and approachable nature compliments his knowledge of the product to create a very pleasant experience.
The salesman John Rosser was first class. He insured that I understood every stage of the process and on delivery he went through all relevant details relating to how the car operates. Additionally he was incredibly polite and Professional.
The sales staff at Sytner BMW Cardiff where excellent. I would like to single out Callum Farrell in particular as he was superb, nothing is to much trouble. That's why we bought two brand new BMW's from him.
The personal interaction of the team meant for a smooth sales process
Mark was great the whole way through the process. Keeping me updated all the time. Very friendly and professional at all times
I received excellent advice and patient support from the sales personnel: Edward. He talked me through a variety of options and walked around the showroom with me to enable me to understand the optional extras that would enhance my vehicle. Very kind
All went well. Salesman (Mark) not pushy! Slight misunderstanding over final bill.
I was looked after very well.
I was very please with the service that Callum provided both myself and my partner. He was a true gent, went above and beyond to make the experience enjoyable and straightforward, To the point that Sytners got my business over Trainers.
Good sales person
From my arrival in the show room to taking delivery I was made to feel a valued customer.Customer care is excellent in your Cardiff showroom.