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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
Your complimentary car valet wasn't up to the normal service level with the car being returned with marks and the wheels were not cleared completely.
Price was good although this was largely due to my shrewdness in challenging the original price for the brake fluid service. But main reason for the 5stars is the excellent customer service from Jordanne.
we were there twice as long as we were advised it would take. good job there was coffee, could have done with biscuits
Although I was concerned initially, the staff were excellent in support.
The work was carried out while I waited. It was completed faster than predicted and teh car washed and vacuumed after.
Very friendly staff who are willing to do all they can
This was by far the best experience I have had with any garage. From the ease in booking, to the prompt and corteous service it was absolutely excellent. I have recommended sytners to all my friends and co-workers
Defective part was fitted in car,had to go back to BMW twice.Very inconvenient should had been tested properly before handed back my vehicle.
Effortless from start to finish
Everything completed well
15/12/2015 @25311 miles end of warranty check says ALL OK.15/09/2016 @32483 miles at brake service I'm told that all 4 discs are pitted and corroded and would I like to replace them at a cost of £800+.Only 7100 miles and 9 months - your joking!!
I was offered an inappropriate courtesy care from Enterprise & the feedback during the day of the repair progress was a little slow coming, but this is being fussy
Very straight forward with no issues.
Repair work completed to high standard in an acceptable time.
taken in on time, done quicker than expected and car very clean on pick up. What's not to like?
could of done with a courtesy car
Good service. Offered drinks and a lift back home.
Driver collected my car and was very polite. Car was brought back in timescale agreed
Small bump on back bumper which I am pretty sure was not there previously.Car not well washed( I appreciate there was a heavy storm at time).£1 coin missing from small change.( absolutely certain!)Only yesterday's papers in waiting area!
Hassle free and friendly efficient people
Trouble free booking of appointment.
Booked in for service, MOT and end of warranty check. Extremely helpful staff. Kept informed at all stages. Very reasonable MOT cost, much cheaper than local garages. Car returned clean inside and out. Excellent aftercare also.
Extremely pleased with pick up/collection service. Received phone calls throughout to keep me updated with collection time etc.
most impressed with the attention and courtesy during my appointment.
From the welcome in the car park to picking up the car, good service and goo personal touch.
accurate. timely and very professional from beginning to end
Everything was spot on except for incorrect comments on tyre wear on report.
Attention to detail is spot on!!
courteous staff and prompt service
very good service
Leicester head office booked MOT for 11:000 but garage had it booked fo14:00Cardiff were very good - finished by 13:00;;
I found the whole experience very comfortable and easy. Staff were helpful and friendly and I was made to feel valued as a customer.
Despite Rob failing to order the part and book the car in correctly Jordanna ensured that everything was put in place to get the car fixed that day.
Not sure if this is a survey about the car service or car purchase.
Friendly staff, kept informed of service progress
Not all faults were addressed
The collection and return of the vehicle was on time. The car came back cleaned and looking almost new. I was completely informed of the servce and received an after service call.
Very helpful, very polite overall a very good service!
From start to finish I was welcomed and looked after. I was kept informed of my cars progress. I cannot fault the service I received
Friendly and attentive staff, comfortable surroundings to wait.
Very helpful staff and so easy to get my car in and fixed.
There is clearly a strong focus on customer service is which is excellent - several 'phone calls throughout the process, very nice courtesy car to use during the day and my car was returned lovely and clean.
Smart and quick service
All my settings in my car where lost. my seat had been moved and the memory had been wiped. it took months to get the seat right not I have to start again. I'm 6ft7 tall and 24 stone so getting the seat right is not easy. Also wiped M1 and M2
Very helpful staff who went out of their way to be welcoming and helpful
prompt efficient friendly serviceE
OVERALL SERVICE AND ATTENTION TO DETAIL
All went as planned
I had no issues
Completely dissatisfied, due to the condition of the car when it was returned.DAMAGEDED FIXINGS ON THE POLLEN FILTER COVER.REAR DISC PADS MILLAGE RESET FROM 1500 to 31000 "NO WORK CARRIED OUT, COULD CAUSE THE BRAKES TO FAIL.Still waiting a reply
ARRANGED TO BRING THE CAR IN ON THURSDAY AT 10.00 ONLY TO BE TOLD THE MOT COULD NOT BE DONE UNTIL AFTER 1500 SO HAD TO REARRANGE APPOINTMENT FOR SATURDAY. ALL THEN CARRIED OUT AS REQUESTED AND COMPLETED BY 12.30.
Staff are friendly and helpful, all service is first class, I like the video message showing what they are doing to the car, very good service.
The service was expensive.
Booking process was straightforward and even though there was a delay, we were well looked after.
I informed your good selves that the engine was very noisey when started from cold but you insisted that this was quite natural for this model. I have owned 7 BMW'sm and never had one that was noisey on start u from cold.!!
Booking was easy. Offered Taxi to take us to City Centre. Work completed before anticipated time. Car valet end .
The usual superb customer care that Sytner Cardiff provide is evident as soon as you walk through the entrance door.
Car was picked up from home on time and delivered back with all service work completed satisfactorily
I have used many other dealers, but always try to support my local dealer in Cardiff. Including buying my car from the Cardiff branch.the team are fantastic, and I love bring my car to be "looked after"long may it continue .
The usual top class service via the Fast Lane.
Once contact was made service was excellent. Sent two email contacts without response however.
Bmw service is always the best, care more about customer right, than anything else.
A) Only brake fluid change required. Carried out promptly.B) Screen washer bottle/filler occasionally leaks when filled to the top.Previously been replaced by Sytner.Now assured problem solved,it is the over-flow? Told before- NO Overflow
Super service as usual with only one down point which i always face is cleaning the car 3/10 they just hoover the floor and quick wash outside and am sure it's adviced from the management.Either offer proper car wash or no car clean at all
Happy with the work carried out however I am not convinced that a car of this quality should have this sort of problems after doing less than 32,000 miles, this is the second problem I have had in 2016.
I was looked ater
Dealt with efficiently
I would have given 5 stars if the garage had reported on the soundness of the attachment of fuel line to carburettor. I asked them to look at this circlip as the original had failed in service.
great service, timely and the car was cleaned
Excellent communication and service at every point of contact.
Helpful. First Class
The service we received was excellent.
More expensive than I'd first been advised.
Great customer service and very well looked after whilst my car was getting ready to collect.
The cost of the service and service received when dropping off the vehicle at the garage.
All work carried out as expected - what more can you ask for !
Problem sorted the same day, efficient and friendly staff.
Adding an extra touch like cleaning the car too
From arrival to finish totally professional. Liked the video link of the health check. Service completed on time.
I liked feedback after MOT which will be dealt with in September service. Staff are always helpful and friendly.
Edward Phillips at Sytner Cardiff was very helpful, also all the staff were very polite.
sales person edward phillips really helpful throughout-nothing too much trouble-first class service from him
EFFICIENT STRAIGHTFORWARD SERVICE FROM START TO FINISH
It was so easy and quick.
Richard Gardner was a pleasure to deal with. Even when we did have delays he kept me informed I was happy with the process
Returning customer and excellen personal service from Mark James
Excellent customer service, very helpful & accomodating
Very happy how everything was handled and was always kept in the loop with information regarding my new car.
It was made very easy for me
The salesman I was dealing with (Mark James) went above & beyond to make sure I was totally happy at all times
Alex was excellent, gave me all the information I required. Kept me updated on the delivery date etc. He ensured I had a easy purchase and handover. Alex lent me a similar car to try in my garage to make sure it fitted.
Because the sales man Mark James was very professional verry helpful, and overall verry happy with the car and customer care. Thank you
Excellent from the initial enquiry to the final delivery of car
Edward Phillips kept me informed from purchase to delivery and made the experience personable and exciting. He was fantastic throughout.
The whole experience from start to finish was excellent. Nothing was too much trouble and the level of service was outstanding.
Edward Phillips provided us with excellent personalised service.
The process was made easy for us, which was important given we had recently moved to the UK from the US. Richard, our salesman, was courteous, knowledgeable and took the time to understand what was important for us, without pressuring us to buy.
Friendly service and great advice
All staff were very helpful, professional and informative at all times.
Ed was great in offering relevant information and providing follow up info and all key details. Enjoyed test drive
excellent attention from all sales staff, polite friendly and took an interest in what we really wanted.
Always at hand to help.
I was completely satisfied with the purchase of the car, delivering on what I wanted in this BMW. Delivery of the car was as stated. With my own number plate fitted ready to go, with no return required.
Very helpful. Richard couldn't do enough to help us.
Great customer experience from all staff encountered. Richard Gardiner and Jenna sloman were our sales advisors and they were both excellent. Richard went out of his way to ensure I had the car I wanted to test drive, when other Garages failed.
Alex Harris was extremely professional and provided an outstanding service
Edward was a great guy he new the car I wanted inside out made me feel very comtable and what deal suited me. Also Dimitris from fiancé was very clear about the fiancé we had a laught which I think is important you can enjoy the experience .
It would have been 5 star but for the fact that the car was delivered later than anticipated.
Ed was great, very professional and the video he prepared was a really nice touch. Great also to see Mark James still at Sytner (from whom I've bought two previous cars). The only issue was a slight delay in paperwork on completion.
Nothing was too much trouble especially extra tuition on the controls.Very courteous .
The Sales Executive provided me with all the necessary information that I required. He was very polite and courteous.
Alex made the experience a happy and enotable one
Alex Harris yet again made the whole experience easy and enjoyable
You were made very welcome by the reception staff and the sales representative Edward Phillips was very helpful and knowledgable about the vehicle he sold. The sales process was clearly explained and I didn't feel pressurised in anyway.