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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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THE VELOTHON WALES 2016​

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New Car of the Week

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Christmas Opening Hours

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Sytner Cardiff and Newport 7 Series Launch

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Best Eco Car at The Telegraph Cars Awards 2015.

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Sytner Cardiff Sponsor Matt Lissack.

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BMW: The world’s most reputable brand.

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Easter Opening Hours.

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Sytner Powers to Podium Position.

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BMW XDRIVE.

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The New BMW X1.

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The New BMW 2 Series Gran Tourer.

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The New BMW 3 Series.

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Sytner Careers.

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Price was competitive in the end, following discussions.Car had been cleaned but was covered in water marks

Service

Oliver in services was excellent. Disappointed that I was told I'd be called back, but instead received an email, felt that I was being avoided.

Service

Friendly and helpful Staff and a Professional service provided.

Service

The car was collected by a staff member who was very polite and tidy.The car was returned completely washed and valeted.The car was in first class condition.

Service

A recurring problem appears to have been resolved despite being told that there would be a charge for the investigation. No charge was eventually made.

Service

The whole process, from courteous reception to hand back of car, was effective and efficient - and in these days that is a recommendation.

Service

The service was excellent however there were a few issues.Call me to discusss 07816880033 not enough space to write answer

Service

First rate service from start to finish.

Service

Very prompt attention to unexpected maintenance need and excellent service from Sophie.

Service

The experience was great! However, when I initially contacted and booked my service I was wrongly advised that I needed one, when in fact I did not.

Service

From booking service and arriving at BTW Cardiff was very professional and looked after buy your team especially by Mrs Harry was first class

Service

It took longer than advised. Also, the clean was dreadful!!

Service

Handled with courtesy and efficiency

Service

Easy to make an appointment

Service

Very friendly competent staff.

Service

Not service M O T all good

Service

It was not really a service as such I just had to sort out a spare wheel issue. this was done promptly and without fuss.

Service

Staff polite and efficient,Work completed in the time frame allocated

Service

I have no doubts that Sytner looked after my car whilst it was in their care and gave me a free wash and health check, but it was sold as a fast service whilst I waited. It was only an MOT and was left waiting for almost 4 hours. No follow up either.

Service

All went as planned

Service

Everything on time . Excellent customer liason possibly better than usual!

Service

Efficient check in process, helpful and friendly staff, service appears to have been carried out well and car cleaned inside and out.

Service

Excellent service - without booking. Visit due to hazard warning light. Immediate response

Service

This winter health check was organised efficiently and everything was well organised. In addition I think it was very good value for money.

Service

Very good customer service

Service

Good service, value for money

Service

Wendy the service advisor was extremely pleasant and helpful.

Service

Just that I keep the car spotless. But after u washed it it was covered in dried water spots. Looked awful compared with when it went in. Had to wash it as soon as I come home..If your not going to do it properly I would prefer you to leave it

Service

Picked up my car as organised and dropped it back promptly.

Service

They were very helpfull

Service

Very quick to help with the problem I had.

Service

Alison provided first class service as I had to have some maintenance checks done at short notice.

Service

Quick easy and Jordanne was extremely polite and helpful

Service

Staff very helpful and work completed on time

Service

Work was completed on time. Staff were polite & courteous. Car returned clean.

Service

1st class service from your Service Receptionists keeping me informed of when the car was ready

Service

Marked my wheel

Service

Managed to park easily (not always the case!). My time request was accommodated. Car cleaned and valeted. Staff friendly.

Service

Very efficient and very helpful the whole time.

Service

No issues with the service check etc. However:(i) Waiting time was over 2 hours.(ii) On leaving there was a warning light indicating a faulty headlamp bulb (dipped). Due to another appointment (and already late) I had to leave and sort out later!

Service

Oliver has dealt with me on a number of occasions and has always been professional, understand and willing to go above and beyond to ensure I have the best experience possible.

Service

Issue sorted first attempt.Helpful service

Service

It was just a new tyre.

Service

very good help from all staff

Service

Nothing was too much hassle, they always go above and beyond for me.

Service

Good welcome and all done on time

Service

Very welcoming and staff so helpful

Service

Prompt and efficient service, excellent communication from all staff and my car was spotless when I picked it up.

Service

Quick and efficient service. I do like the recent addition of a video review.

Service

Sophie who looked after me was extremely helpful

Service

The service advisor Jordanna was excellent. She was very professional.. Unfortunately my car was damaged whilst it was at Sytner. The damage is to be remedied but the dealership are not prepared to do anything for me with regard to the inconvenience.

Service

I was particularly impressed with the lady that booked in my MOT and greeted me on the day called Ann. Very friendly and great customer service skills.

Service

Greeted and then staff used my name

Service

Friendly welcome. Efficient work.

Service

I booked the car in a the time that suited me, the work was carried out very efficiently whilst I waited, and the car was returned valeted at the main door. Also, this was all done in a cheerful and friendly manner.

Service

This reply is in response to a new vehicle purchase. This is my 4th BMW now and as always the performance of those at BMW Cardiff was exemplary. Jay Dent in the used car section was fantastic in sourcing my vehicle, all in 2 days. Unbelievable.

Service

Fully advised of progress throughout; video great idea

Service

Welcoming staff, ease of parking and a truly attentive experience.

Service

friendly personal professional service.

Service

I have BWM Comprehensive Extended Warrantee on my car but every time there is a fault I am told it is not covered by this Warrantee - very frustrating - I eventually had 2 repairs by warrantee but it seems like you are doing me a favour....!

Service

I find the staff , especially Ann Harry most helpful and friendly.

Service

car not fully cleaned inside

Service

Well cared for from booking car in to collecting afterwards. Polite, helpful but without being OTT

Service

Answer based on the reminder I received from BMW about MOT and End of Warranty check and the helpfulness of the staff and the ease of booking an appointment. Plus the after sales service.

Service

Dale was brilliant! First class service rec'd from him as always!

Service

Time I wanted and service completed quickly.

Service

Excellent welcome and the team at BMW were clearly trained to anticipate my needs

Service

Kept informed and everything was done to a very good standard

Service

Able to book a time slot to suit me and wait in town for a call.Very speedy work, including time to clean inside and out.Very friendly and courteous reception and the car parked right outside the door for me.

Service

Always superb

Service

staff always pleasant.....never any waiting......professional service

Service

I was contacted to remind me of MOT date and I fixed appointment immediately.

Service

Excellent service from Jordanne Hallett

Service

Failed to reset the service record on my car.

Service

Prompt service and car ready when requested.

Service

Dropped car off few days before service for my benefit,all completed on day of pick very nice service

Service

The car was due a quality upgrade and while the maintenance staff were doing this work I wanted an oil and filter change, although it wasn't due until later in 2017, surprised at the cost and disputed the invoice which was then discounted.

Service

I made a urgent request and was accommodated quickly by both the sales and service team seamlessly.

Service

Service was outstanding ??

Service

It was diagnostics not a service.The problem has not completely been resolved.

Service

Everything happened as was agreed from the initial booking to the collection, service and return delivery of the vehicle. Good service stands out these days and should be noted and appreciated.

Service

The service experience was very good

Service

Friendly, efficient

Service

Service was carried out as required. Took a bit longer than expected due to part availability and costs are steep.

Service

My car was not valeted and washed prior to me collecting it however I was offered the option to call in to have it washed and cleaned whenever convenient.

Service

Cardiff Sytners response to the airbag recall of my car was everything any customer could hope for.They went the extra mile to ensure that I was not inconvenienced in any way had a car which matched or exceeded my own car.

Service

Service was completed quicker than originally predicted

Service

Cannot complain regarding the quality of service or the work done. It was all very good and professional. However I feel the £90 to find a fault is expensive and is the only negative of the visit

Service

Very attentive very professional

Service

Knowledgeable, friendly and efficient staff including the body shop.Service issues always dealt with perfectly.

Service

From the moment I got there ,the service was superb

Service

I was completely looked after by your very attentive staff they told me exactly what was happening in terms of the service and rang to let me know when I could pick the car up. They even took me out to the car when I came to pick it up.

Service

All of the staff are very helpful and obliging and look after me and the car extremely well. I am also impressed with the video of part of the service, it is sometime good to see under the vehicle. A special thanks to Ann on the fast service team.

Service

Excellent, personal service from the staff in Sytner, Cardiff... as has always been the case when having a car service with BMW Sytner in Cardiff. This is now my 2nd BMW and I'm planning on purchasing a 3rd car next year.

Service

very organised

Service

Because I wanted an MOT at the same time as the repair which they organized, the staff were friendly and helpful

Service

Anne is always lovely to deal with, makes me feel comfortabke and welcome.

Service

The service is good not excellent as the reason the car was in for a service was due to a fault made by you when undergoing the prior service

Service

The whole team dealt with my car problem with complete empathy, professionalism and efficiency and I was kept fully informed at each stage until the work was complete.

Service

everything was as I asked and delivered on timeAnne on the service desk is very helpful and gave me a call the next day to check I was happy. I was given a couple of advisories but put under no pressure to gwet the work done there and then

Service

professional on time clean

Service

I was treated as a special person not just as a customer. My car was cleaned inside and out which was a treat. All things taken it was a very good visit.

Service

From booking in to having the service completed it all went very smoothly.

Service

From arrival at reception to leaving everything was perfect

Service

Professional & Efficient

Service

Work was carried out promptly and I was kept informed of progress from start to finish.

Service

smooth booking, convinient appointment, prompt service

Service

Great Service. Every body we dealt with was veryhelpful.

Sales

Very Helpful and Professional Staff.

Sales

all very easy and straightforward in a lovely environment.

Sales

Mainly due to the way things were explained, which made the purchasing straightforward.

Sales

Richard was excellent.

Sales

The staff were pleasant and helpful - nothing was too much trouble. The salesman went to considerable lengths to find me a car that had everything I wanted and kept me informed of progress throughout.

Sales

Very politeMade me feel very comfortable Offered good coffeeAnswered all my questionsVery informative

Sales

I had the pleasure of dealing with Alex Harris again... giving me the service I always had with him @Mercedes! Also getting to meet Richard Gardiner who is also a credit to Alex and theSytner Group. They went above and beyond,can't thank them enough.

Sales

Fab experience and all the staff were great

Sales

Richard spent a long time with me talking through options. He then arranged to bring the car to my work so I could test drive. He was patient while I asked lots of questions to ensure I was 100% comfortable with my purchase.

Sales

The service I received was outstanding, the sales person took a lot of his time to show me the car inside and out

Sales

Dale provided a 1st class service throughout

Sales

My name is John not Sir. I went in wearing jeans, sweatshirt and shabby trainers. I was treated with the greatest of respect and a deal made was done with a lot of fun. The team work between the sales staff was excellent. Advice was excellent.

Sales

Not very happy due to the misrepresentation for certain things, namely moving the start date of the standing order for the car finance.

Sales

The sales person, Ed made me feel very comfortable when I first went in to look around. Wasn't sure at all what car I wanted. Ed helped me by providing different options and explained the model types to me.

Sales

Richard gardener very helpful couldn't do enough for us he must be an asset to your team at synter cardiff

Sales

Edward kept us informed throughout the whole process

Sales

Alex kept me informed as to the progress of my car being delivered to the showroom. He also showed me the functions of the car and even corrected my phone to the media player for me.

Sales

Everything went to schedule and I was well looked after when I went in to collect my new car

Sales

Fully imformed through the whole process. Efficient and helpfull sales staff

Sales

As always Alex Harris maintained a high level of communication throughout the entire purchase. I was kept well informed of progress and delivery was very well executed. He actually completed the handover on what was his day off.