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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW XDRIVE.

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THE VELOTHON WALES 2016​

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New Car of the Week

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Christmas Opening Hours

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Sytner Cardiff and Newport 7 Series Launch

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Best Eco Car at The Telegraph Cars Awards 2015.

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Sytner Cardiff Sponsor Matt Lissack.

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BMW: The world’s most reputable brand.

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Easter Opening Hours.

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Sytner Powers to Podium Position.

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The New BMW X1.

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The New BMW 2 Series Gran Tourer.

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The New BMW 3 Series.

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Sytner Careers.

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Explore the dealership

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Anne is always lovely to deal with, makes me feel comfortabke and welcome.

Service

The service is good not excellent as the reason the car was in for a service was due to a fault made by you when undergoing the prior service

Service

The whole team dealt with my car problem with complete empathy, professionalism and efficiency and I was kept fully informed at each stage until the work was complete.

Service

I was treated as a special person not just as a customer. My car was cleaned inside and out which was a treat. All things taken it was a very good visit.

Service

professional on time clean

Service

everything was as I asked and delivered on timeAnne on the service desk is very helpful and gave me a call the next day to check I was happy. I was given a couple of advisories but put under no pressure to gwet the work done there and then

Service

From booking in to having the service completed it all went very smoothly.

Service

From arrival at reception to leaving everything was perfect

Service

Professional & Efficient

Service

Work was carried out promptly and I was kept informed of progress from start to finish.

Service

smooth booking, convinient appointment, prompt service

Service

My car needed a small repair and some diagnostic work. The work and diagnostics were completed effectively and a full run-down on both was given to me on completion.

Service

Very happy, minor issue resolved without fuss, follow up phone call to check I was happy

Service

Excellent customer service from start to finish.

Service

One of the issues is still outstanding, a rattle which couldn't be found but one that I can hear on every journey. I will now have to return so Sytner can have another try at finding it.

Service

People were very helpful and did everything that they said they would.

Service

Cost

Service

Excellent. Service completed quickly. Car returned well valeted

Service

The service manager went out of his way to be helpful, all the arrangements made to suit me, and were all fully kept.

Service

No problems at all, very painless experience.

Service

Very good service and attention

Service

You forgot to order plugs for the service and I could not collect the car at the agreed 1.30 pm time and had r to wait until 4.30pm l do not understand why the parts were not ordered in advance. I had to give up a whole day for a standard service

Service

Good service. Invoice could be a little clearer.

Service

returned car due to poor door seals. Did this through the sales man who has always been 1st class. (Alex Harris). turned up, told no courtesy car available had to go back.all the while there was one waiting originally. #upyourgame

Service

Staff friendly and helpful. Car ready before anticipated time

Service

Efficient 1st class service

Service

Prompt service

Service

Ready on time. Good explanation. Returned in immaculate condition.

Service

Done all work that was required

Service

service was efficient and courteous

Service

very easy to deal with and good customer advisor

Service

The car had been booked in weeks before for a "while you wait" MOT.I was at the garage for 3 and a half hours!!!I was told that 2 tyres were illegal and needed replacing to pass the MOT and that the other 2 were almost needing replacing but would

Service

Rhodri Williams and Robin have provided excellent customer service and experience. Sharon from Sytner Coventry was also very attentive and assisted in the resolution of the issues.

Service

Robert was extremely helpful, and explained everything very well.

Service

Exceptional customer service from start to finish.

Service

Staff at service desk very friendly and welcoming. Also attentive and respectful.Good waiting facilities, free coffee and clean loos!

Service

Car services quickly and efficiently. Service staff polite and helpful.

Service

As always, Sytner Cardiff never fail to deliver and in the event of a problem arising or coming to my attention afterward, it has always been dealt with immediately with zero fuss.

Service

Completely satisfied says it all!!

Service

Accepted the car same day to address a compound systems failure. My regular garage, Sytner Newport would not put me through to a Service Advisor, said they would call back and never did - I called twice to be told there would be a call back

Service

We had to wait almost an hour after the 90' we were told the service would take and it was only a basic check up from what we can gather

Service

Great service at the garage

Service

Prompt attention by well presented staff and efficient handling of my visit

Service

Cost and attempt to carry out unnecessary add-on works at eye-wateringly expensive rates. Also, quoting prices exc Vat.

Service

So professional it's like the M&S of food but for cars ??

Service

The car was ready on time but, unfortunately, the gearbox fault I brought it in for was not fixed. The technicians were unable to replicate the problems I have experienced despite two visits to you.

Service

friendly face, big smile from Jordan

Service

Good - contact very responsive and communicative.

Service

As per usual excellent pick up service, easy online booking and car came back well valeted.

Service

Excellent customer care and executing everything promised promptly.

Service

Staff welcoming and informative.Management of expectations.Car returned ahead of time.

Service

I would like to thank Sytner Cardiff for their immediate response to the survey I completed on 15/10/16,Brian from Sytner telephoned within a few days.He explained the problem with car to my husband,and what work was needed,very grateful Thankyou

Service

No fuss quick service at low cost

Service

Brilliant

Service

Your complimentary car valet wasn't up to the normal service level with the car being returned with marks and the wheels were not cleared completely.

Service

Price was good although this was largely due to my shrewdness in challenging the original price for the brake fluid service. But main reason for the 5stars is the excellent customer service from Jordanne.

Service

we were there twice as long as we were advised it would take. good job there was coffee, could have done with biscuits

Service

Although I was concerned initially, the staff were excellent in support.

Service

The work was carried out while I waited. It was completed faster than predicted and teh car washed and vacuumed after.

Service

Very friendly staff who are willing to do all they can

Service

This was by far the best experience I have had with any garage. From the ease in booking, to the prompt and corteous service it was absolutely excellent. I have recommended sytners to all my friends and co-workers

Service

Defective part was fitted in car,had to go back to BMW twice.Very inconvenient should had been tested properly before handed back my vehicle.

Service

Effortless from start to finish

Service

Everything completed well

Service

I was offered an inappropriate courtesy care from Enterprise & the feedback during the day of the repair progress was a little slow coming, but this is being fussy

Service

Very straight forward with no issues.

Service

It was very good and I was pleased on the speed of the service.

Service

I have used Audi and BMW service in the past but I would say this one was quite different. Right from arranging the service to the pick up it was smooth.

Service

I was kept up to date with the progress of the work required, and when the job was going to take longer than I had planned a courtesy car was sorted out for me.

Service

Very efficient, warm and welcoming . Kept up to date . Free wi fi and coffee . On the down side didn't like all those beautiful cars staring at me asking me to buy them lol

Service

Repair work completed to high standard in an acceptable time.

Service

taken in on time, done quicker than expected and car very clean on pick up. What's not to like?

Service

could of done with a courtesy car

Service

Good service. Offered drinks and a lift back home.

Service

Driver collected my car and was very polite. Car was brought back in timescale agreed

Service

Small bump on back bumper which I am pretty sure was not there previously.Car not well washed( I appreciate there was a heavy storm at time).£1 coin missing from small change.( absolutely certain!)Only yesterday's papers in waiting area!

Service

great service

Service

Hassle free and friendly efficient people

Service

Trouble free booking of appointment.

Service

Booked in for service, MOT and end of warranty check. Extremely helpful staff. Kept informed at all stages. Very reasonable MOT cost, much cheaper than local garages. Car returned clean inside and out. Excellent aftercare also.

Service

Extremely pleased with pick up/collection service. Received phone calls throughout to keep me updated with collection time etc.

Service

most impressed with the attention and courtesy during my appointment.

Service

accurate. timely and very professional from beginning to end

Service

From the welcome in the car park to picking up the car, good service and goo personal touch.

Service

courteous staff and prompt service

Service

Leicester head office booked MOT for 11:000 but garage had it booked fo14:00Cardiff were very good - finished by 13:00;;

Service

very good service

Service

Attention to detail is spot on!!

Service

Everything was spot on except for incorrect comments on tyre wear on report.

Service

I found the whole experience very comfortable and easy. Staff were helpful and friendly and I was made to feel valued as a customer.

Service

As always Alex Harris maintained a high level of communication throughout the entire purchase. I was kept well informed of progress and delivery was very well executed. He actually completed the handover on what was his day off.

Sales

Fully imformed through the whole process. Efficient and helpfull sales staff

Sales

Friendly, professional service, welcomed me as a returning customer

Sales

Built up good rapport with Salesman & Finance mgr. Both showed interest in my background life as well as my needs regarding the new car, which I liked. All my questions answered patiently & -accurately.

Sales

Because I have allways had the best service from mark james

Sales

I was very satisfied with the way i was dealt with by Ricard.

Sales

Excellent service from Edward who took over the purchase which Callum had arranged.

Sales

Excellent Customer Service from Edward Phillips

Sales

Not sufficient instruction on certain car features and Connected Drive not set up.

Sales

Excellent service

Sales

Edward Phillips at Sytner Cardiff was very helpful, also all the staff were very polite.

Sales

sales person edward phillips really helpful throughout-nothing too much trouble-first class service from him

Sales

EFFICIENT STRAIGHTFORWARD SERVICE FROM START TO FINISH

Sales

It was so easy and quick.

Sales

Returning customer and excellen personal service from Mark James

Sales

Excellent customer service, very helpful & accomodating

Sales

Richard Gardner was a pleasure to deal with. Even when we did have delays he kept me informed I was happy with the process

Sales

Very happy how everything was handled and was always kept in the loop with information regarding my new car.

Sales

It was made very easy for me

Sales

Alex was excellent, gave me all the information I required. Kept me updated on the delivery date etc. He ensured I had a easy purchase and handover. Alex lent me a similar car to try in my garage to make sure it fitted.

Sales

The salesman I was dealing with (Mark James) went above & beyond to make sure I was totally happy at all times

Sales

Because the sales man Mark James was very professional verry helpful, and overall verry happy with the car and customer care. Thank you

Sales

The whole experience from start to finish was excellent. Nothing was too much trouble and the level of service was outstanding.

Sales

Edward Phillips provided us with excellent personalised service.

Sales

Edward Phillips kept me informed from purchase to delivery and made the experience personable and exciting. He was fantastic throughout.

Sales

Excellent from the initial enquiry to the final delivery of car

Sales

The process was made easy for us, which was important given we had recently moved to the UK from the US. Richard, our salesman, was courteous, knowledgeable and took the time to understand what was important for us, without pressuring us to buy.

Sales

Friendly service and great advice

Sales

Ed was great in offering relevant information and providing follow up info and all key details. Enjoyed test drive

Sales

All staff were very helpful, professional and informative at all times.

Sales

excellent attention from all sales staff, polite friendly and took an interest in what we really wanted.

Sales

I was completely satisfied with the purchase of the car, delivering on what I wanted in this BMW. Delivery of the car was as stated. With my own number plate fitted ready to go, with no return required.

Sales

Always at hand to help.

Sales

Very helpful. Richard couldn't do enough to help us.