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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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The work carried was good. See my previous comments
Courteous staff. Car returned in very clean condition.
The work is carried out to a high standard
Alison your service advisor is brilliant
The lady who dealt with me at the service part was lovely to deal with and very helpful.
The aftersales team were all very professional and accommodating. The manager Rhodri was especially helpful. I am very happy with the service I received. The senior technician Oz was very knowledgeable, friendly and professional and sorted my car.
Efficacy. Great communication
Job done on time on budget, as per arrangement.
Car was in for a service and MOT. I recieved paperwork for the MOT but nothing regarding the service carried out. Previously, ive recieved a video from a technician detailing work carried out and commenting on tire tread depth, etc. not this time
connor was very polite and friendly, also with knowledge
Extremely helpful staff, good facilities whilst I waited for my car
I was treated with kindness and politeness. The timing and personal service was good.
Very polite and efficient.
Very pleasant staff - quick response to request for replacement tyre
The workshop found a leak in the gearbox which needed investigation. The options offered were to either pick up the car and then bring it back or leave the car with the dealer until they could find a slot to deal with the issue. Disappointing!
Went for MOT &"birthday" check which I had booked.Had to request the check again when I left the car as it wasn't noted on the record.Not done when I went to collect my car, so I had to wait for that to be completed. Greasy marks left on upholstery.
Run like a well oiled machine!
Everything from booking to arranging the pick up was completely hassle free and indeed very pleasant and professional
The service from Sytner Cardiff is the worst I have ever experienced from any dealership.
Car was booked in for a service when an MOT was requested leading to me being without a car for the day.
You did everything that we needed
There was a long delay picking up my car. Desk staff (not front receptionist) were plainly not busy and comparing websites on their phones in customer view.. They needed to be a little more prompt telling me the situation, impression was not good.
Faults have still not been resolved.
Kept informed of progress. Happy with service provided by BMW contact (Alison)
No courtesy car, which was requested online. I came to collect my car, which was blocked in by another service car and it took staff twenty five minutes to find the keys, delaying me for my next meeting.
The coffee machine ceased to operate
I was told to be at the dealer for 9:00am but I then had to wait until 9:10am when a person was available to deal with the paperwork. The 90 minute waiting time I was promised was nearly 2 hours. I also had to challenge the price I was charged.
Every time I visit BMW at Cardiff sytner they make me feel welcome and immediately offer refreshments which you don't always get at other establishments
I've put this as a "5" because I don't want it to reflect badly on the person who I eventually ended up dealing with - Alison (who was excellent). However see my other comments for context.
Everything completed to my satisfaction
The car went in with a fault but then fixed only to notice a dent in the car that happened on site. I was not told about it and found it on the car as i picked it up. i raised the issue and took a week for clarity on nexts steps. it was then resolved
My query dealt with efficiently. Kept up to date, by Alison, throughout the whole process of getting my problem sorted.
As I have already stated, Ann Harry was the tops
I thought the waiting time was a little long, I waited nearly 2 hours !!
Nobody on reception when we arrived, left waiting until Ann called someone. Directed to Dan who stayed on the phone while we stood there for 10 minutes. This is not what we are used to at Sytner. Again when collecting car Dan was too busy 4 us. Bad
Very personable. Alison made sure I was completely satisfied before leaving.
Had 2 free recalls done, car was returned immaculate and a video walk round supplied and highlighted some problems! Great service!
My car then broke down within 12 hours. I was 200 metres from the garage and the service manager refused to send anyone. A staff member arranged someone to look at the car and said it was a faulty starter motor. RAC repaired it on the spot - a wire
When I arrived to pick up my car, I found the staff very tardy in dealing with me, and nobody seemed to know anything! The staff seemed to be more preoccupied dealing with an event being held at the dealership!
Friendly staff that kept me informed
Service on the day was good, just completely let down by Calum running up to it, I had to make call after call to get this resolved and no one ever called me back.
Booked a 90 minute block appointment, had to wait around 150 minutes for work to be completed.
Shocking service. Waited around for over 2 hours for some Add Blue to be put into the car after being told it was a 10 minute job. Far too many staff fussing around getting coffees and newspapers all saying they were rushed off their feet.
Ive no idea whether the underlying issue of no service being available over bak holiday weekend is a Sytner or BMW issue!Therefore its not possible to fully evaluate this point but from a customer service angle its hugely disappointing!!!
Asked for car ready early afternoon and it was
Alison is doing her best to help but it appears that once it goes into the work shop no one cares
Hassle free. Taxi arranged to take us into Cardiff to do a bit of shopping while service being done A+++
Friendly welcome and send off by staff and obvious knowledge
Always great service at Sytner cardiff. There was an error with the system and even though I had booked my car in online it wasn't on the days schedule. Anne sorted it quickly and got my car into the workshop with no issues at all.
After 3 visits the problem still exists
Car was ready within timescale agreed Immaculate and service items explained to me I was contacted by my service advisor with the price prior to collecting my car
Friendly knowledgeable staff!
Excellent customer service. Met all my needs.
I have always had the car serviced by the dealership. I know a lot of people will not do this because of cost and that is their choice. Having a full BMW service record makes the resale more attractive.
The girls on service desks were fantastic when my car came in even had it cleaned. That's so nice going the extra mile.
thorough service if a little lengthy in terms of time waiting this particular time.
Easy to book, good facilities at Sytner to relax and get on with some work. Overall very impressed.
The individual service personnel are excellent, so no issues. However I feel the booking system is very process driven and impersonal and I feel like a number not an individual. On this occasion I was kept 20 minutes after my appt time to hand in key
As above, but a shout out to Preston who is an excellent tech. My only minor gripes on prior occasions was that the service records weren't updated. Preston's "housekeeping" was spot on.
Took a couple of calls to get service plan sorted
Very happy with the service .quick and efficient. Keep informed of everything
No updates had my car for 2 weeks despite me sending emails
Frustrating experience with my service as for the second time running I've had to bring it back for a computer reset. It is unfortunate as prior to that I had been impressed with the service department as I regularly had 2 cars going through there.
Not quite up to the mark
All aspects were very well handled and I was very satisfied with the experience.
Prompt timing and clear information.
Made to wait by unresponsive staff. Poor experience.
I have had BMW cars for 30 years and have 2 at the moment. Will never get any cars from you again and I am telling all my friends how bad you are.
Alison Williams in the Service Department has demonstrated a level of service over and above her role and is a first class ambassador for both Sytner and the BMW brand.
Received a comprehensive video report.
My follow up appointment was cancelled les than 24 hours before due, had made arrangements to work around it that day.
Car was returned in a very poor condition, covered in bird droppings.
Customer service were brilliant. The service report concerned me. The complimentary clean and hoover was pointless. There were dirt marks inside the car and 3 scratch marks left across the bonnet as if someone has dragged something over i
Allison was excellent. I was unaware that the procedure was scheduled to take all day and, as i had a GP appointment that afternoon, this was an issue. Allison went above and beyond to ensure my car ready for me in plenty of time for my appointment
The staff I dealt with were excellent but it was obviously too busy for the the number of staff. I don't understand why the process of having an MOT takes 8hrs or why having been told the car had passed it was another 2hrs before it was available.
Although some of the work that my car went in for was carried out, the Drive Train Fault Warning was not fixed and I was told that no trace could be found of this (despite showing a picture that I had taken). The car has had to be re-booked.
As response to Q1.
Difficulty in parking & narrow bays , but this is a common situation and not unique too BMW dealers.
Service and mot were done earlier than expected and the car had been valeted.
Minimal delay at drop off & collection plus friendly service
Service reception staff were pretty good although I did have to chase for updates. I am very disappointed in the work of the mechanics as parts were broken while fixing the coolant leak and the electric window motor wasn't even tested
Had to use call centre 1st. This has never worked. Finally I managed to call the garage directly & then they could sort out what I needed to be done. I have never had a successful outcome when using the call centre. I always have to deal directly.
Car dropped off at 8am, I was informed it should be ready by 4pm so I can collect my child,12:30 I emailed for an update to have a call at 14:08 to say my car would run into the next day, checked the tracker and it hadn't moved all day - and off site
My 3rd time at Sytner, Cardiff. Always feel welcomed and looked after. I am new to BMW having had a new one for just 3 years. The inclusive experience for servicing and customer experience is rewarding
BMW managed to resolve the issues and found us a hire car at very short notice.
Asked for car to be ready by 3pm but had to wait until 5pm, 7 hours after bringing car in. This is the second time this has happened
Pleasant polite staff. Flexible times to bring car in.
Not sure how often Electronic Hand Brake Buttons malfunction or how many variants there are, but one would have hoped such a part might have been in stock. As it was not in stock, I cant give full marks.
Was happy with my service but they could have told me a bit more about the issue
For reasons in 2 generally very satisfied, but it was a very rainy day and my wife and I got very wet walking the short distance to, and especially back from, the city. A courtesy lift into the city centre would have been welcome.
The bill made no sense to me when I took time to read it the next day. I therefore went back into the branch and talked to Danielle, asking for an outline of the meaning of the several DUPLICATED entries. I really didn't get one and she was closing d
My motabillity agent was excellent. Kept me up to date all through the process from start to finish
Edward organised everything and process was smooth.
Richard Gardiner was our new car salesman; very polite professional and friendly and a pleasure to deal with.
I was kept up to date at every stage of the process - Richard was always available and proactive with information related to the delivery. During the purchase Richard explained everything clearly and made the process enjoyable and stress free.
I felt total confidence in my sales executive. He answered all the questions I asked and was very clear with explaining the car that suited my requirements
Excellent service from Richard Gardiner, couldn't have been more helpful, informative or friendly.
Any customers experience is down to the sales man...walking into bmw Cardiff that day little did I know how comfortable I would of been made to feel and how welcome Tom Morgan was to myself and my wife and baby .
The car was damaged, but the sales manager dealt with it satisfactorily.
Even though the delivery date changed Richard gardener what extreamly helpful and updated me along the way
Fantastic customer care, well above expectations and new car ready to pick up within 1 week.
Within 10 days the car had to be returned for a brake light problem. This was handled very well by the salesman who sold me the vehicle.
Your salesman was very ,welcoming and very knowledgeable,this made for a very easy and not stressful time that , ordering a vehicle could have been .5star
Great service from the time I first walked into the show room as a speculative buyer to sting out in my new car
Mark came up with a great deal from the start, got the car ordered and delivered in about 5 weeks.
Sales staff,reception staff, helpful,eager to help,nothing too much trouble. As stated previously Imram Ahmed is superb! Really friendly,not pushy,patient,makes the purchase of a new car completely stress free!A credit to your company
Peter Coggings at Sytner in Cardiff was wonderful and gave expert advice to e and had an abundance of skill and also patience with me as I think I was a very demanding customer
We were made to feel rushed in terms of taking delivery, and had to settle for it being quickly dropped off at our house in the evening, when we would preferred to have come in during the day and collected it from the dealership.
Good service, no problems.
Very efficient and quick handover . Everything was explained excellently. Very welcoming and nice surroundings to wait in.
From my initial enquiry the service was friendly and efficient. The process was in no way hurried. Every aspect of purchasing the car was dealt with to my satisfaction, from quotation, test drive through to the delivery of the car
Richard Gardiner was my car sales advisor. He was polite, friendly and thorough. He found a suitable car for me promptly based on my budget and requirements and was always happy to help. He also emailed me after purchase to check if everything was ok
The member of your staff that was dealing with me could not be more helpful.
Wonderful service received from Peter Coggins our representative at the bmw penarth branch
Addressed my purchase needs and made the experience a memorable event
Purchase and delivery via BMW genius Emma was faultless. I was completely satisfied with this aspect. She should be commended for her outstanding customer service.