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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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The virtual new BMW 5 Series.

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New Car of the Month

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THE VELOTHON WALES 2016​

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New Car of the Week

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Top Gear's Coupé of the Year 2016: The BMW M2.

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The BMW Group is celebrating its 100th anniversary.

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Sytner Retain 2nd Position

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BMW xDrive

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Christmas Opening Hours

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Sytner Cardiff and Newport 7 Series Launch

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Best Eco Car at The Telegraph Cars Awards 2015.

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Sytner Cardiff Sponsor Matt Lissack.

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BMW: The world’s most reputable brand.

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Easter Opening Hours.

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Sytner Powers to Podium Position.

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The New BMW X1.

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The New BMW 2 Series Gran Tourer.

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The New BMW 3 Series.

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Sytner Careers.

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Explore the dealership

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The usual superb customer care that Sytner Cardiff provide is evident as soon as you walk through the entrance door.

Service

I have used many other dealers, but always try to support my local dealer in Cardiff. Including buying my car from the Cardiff branch.the team are fantastic, and I love bring my car to be "looked after"long may it continue .

Service

Car was picked up from home on time and delivered back with all service work completed satisfactorily

Service

Booking was easy. Offered Taxi to take us to City Centre. Work completed before anticipated time. Car valet end .

Service

The usual top class service via the Fast Lane.

Service

Once contact was made service was excellent. Sent two email contacts without response however.

Service

Very expensive

Service

A) Only brake fluid change required. Carried out promptly.B) Screen washer bottle/filler occasionally leaks when filled to the top.Previously been replaced by Sytner.Now assured problem solved,it is the over-flow? Told before- NO Overflow

Service

Happy with the work carried out however I am not convinced that a car of this quality should have this sort of problems after doing less than 32,000 miles, this is the second problem I have had in 2016.

Service

Super service as usual with only one down point which i always face is cleaning the car 3/10 they just hoover the floor and quick wash outside and am sure it's adviced from the management.Either offer proper car wash or no car clean at all

Service

Bmw service is always the best, care more about customer right, than anything else.

Service

Excellent communication and service at every point of contact.

Service

Dealt with efficiently

Service

great service, timely and the car was cleaned

Service

I was looked ater

Service

I would have given 5 stars if the garage had reported on the soundness of the attachment of fuel line to carburettor. I asked them to look at this circlip as the original had failed in service.

Service

Very professional

Service

Helpful. First Class

Service

The service we received was excellent.

Service

More expensive than I'd first been advised.

Service

Great customer service and very well looked after whilst my car was getting ready to collect.

Service

The cost of the service and service received when dropping off the vehicle at the garage.

Service

All work carried out as expected - what more can you ask for !

Service

Problem sorted the same day, efficient and friendly staff.

Service

Adding an extra touch like cleaning the car too

Service

From arrival to finish totally professional. Liked the video link of the health check. Service completed on time.

Service

I liked feedback after MOT which will be dealt with in September service. Staff are always helpful and friendly.

Service

The spare rear lense and lamp was replaced within an hour. I was expecting to wait longer.

Service

At the time of my service I also had my 1st MOT performed but did not receive my MOT certificate. After several phone calls I was assured I would receive said certificate in the post to date I have not received it

Service

Curtesy, friendly and honest. Don't try to rip you off

Service

So nearly five star service. Staff were friendly, helpful and knowledgeable and the car arrived back having been cleaned thoroughly inside and out. The one niggle: a sensor had either been dislodged or disconnected. I had a little difficulty here.

Service

Very efficient and extremely polite professional experience

Service

Because of the way I was dealt with by my service advisor and the way my car was returned to me

Service

Very polite efficient manner

Service

Excellent service from start to finish

Service

Aside from a minor hiccup, which has subsequently been dealt with in a highly efficient manner, the whole experience was excellent.

Service

Kept up to date and work carried out on time

Service

The Sytner staff went out of their way to get us back on the road as quickly as possible, as we had to get back to Sussex from Cardiff that evening!

Service

Quick & efficient however £185 for one spark plug seems a touch on the high side to me.

Service

It was an urgent last minute fix requirement, quickly and efficiently dealt with.

Service

Everything went to plan and I was kept fully informed

Service

Pleasant and professional greeting and service

Service

Went above and beyond my expectations and were able to supply a courtesy car at short notice

Service

Appointment was made quickly to an early time and date suitable to me. Quick appraisal of the problem, and fairly quickly resolved. Car cleaned on collection.

Service

Bees knees in service. Can't say anymore than that:-)

Service

Efficient, friendly staff

Service

Excellent service from start to finish.

Service

My car was booked in for an oil service. On arrival at the showroom we were greeted and directed to a member of the service team. The booking in process was simple and quickly completed.

Service

Very little customer effort required, even though there was a mix up on dates (on Sytner's part) everything was very smooth

Service

All went as agreed.

Service

There was more work required than initially thought and Sophie arranged everything straight away to my complete satisfaction

Service

Your very efficient and very good with the customers

Service

I needed to make a return journey to get something explained, I had to get the tracking adjusted and a tyre replaced.

Service

cost of service - labour charge particulary

Service

Keith, Robin and Ann on the servicing department are excellent. I've been buying cars from this dealership for over 20 years and these individuals are superb and always look after me more as a friend than a customer....Keep up the good work!

Service

Jordan was efficient and pleasant

Service

Carried out on time, fully explained by your representative, and prompt answers to a follow-up question.

Service

Wasn't happy with the customer service, been BMW customer for many years, and this is the poorest service that I have had.

Service

The job was done to my satisfaction

Service

They kept me informed. Particularly liked the health check video

Service

There was a problem with my MOT but it was sorted. The car was supposed to be ready to pick up at 3pm - I had to call at 2:30 as I had no contact - ended up kepping hire car till ext day (not a problem)

Service

Professional service. Weekend booking with service completed on time. Good services provided at the waiting area.

Service

Friendly and welcoming and great attention to detail

Service

Very efficient helpful personnel

Service

The service was excellent - although availability of courtesy cars could be improved - the staff were very helpful, polite, cheerful, knowledgeable. They even saved us money! and re washed the car just because a seagull had it before we got in!

Service

always feel a valued customer although not a big spender.

Service

The team and Sophie in particular were excellent on all levels of customer service

Service

Mr Downes is a credit to Sytner and his conduct will set him up for future success

Service

When I dropped the car off its was 8am and it was very busy at the service desks. Another member of staff stepped in to help and saw me immediately. When I returned to collect the car I was again served extremely quickly. Both staff were professional

Service

Slight wait to be booked in.

Service

Fantastic care taken with myself from start to finish

Service

I felt I was asking the wrong questions and it was in convenient

Service

Simply because the service we received was first class.

Service

welcomed and greeted politely and shown what area of the show room to go to

Service

appointment time was kept, a couple of niggling faults were fixed and the car was clean and ready at the time suggested

Service

There was a car available if I required.The staff was very friendly-offered to take me into townThe car was cleaned inside and out.

Service

Level of personal attention to detail

Service

Robin and Sophie were legends!

Service

Very good experience from booking through mechanical work to pick up. Jordanne and Rhodri were both great.

Service

Work completed on time followed by a telephone conversation when ready for collection. Car is cleaned

Service

There is nothing to complain about. The service appears to heaven successfully completed and the car was effortlessly v lean on collection.

Service

Brake problem. Took car in , problem could not be solved srraight away but had a replacement car overnight.

Service

Couldn't fault your service once again, unable to find the issue though

Service

My car was collected from home and returned to me , so I didn't have to hang around the showroom. Also, I was kept informed during the process .

Service

All good on the service, but my car clock was 10 minutes slower when I got the car back

Service

Nothing was too much trouble especially extra tuition on the controls.Very courteous .

Sales

The Sales Executive provided me with all the necessary information that I required. He was very polite and courteous.

Sales

Alex made the experience a happy and enotable one

Sales

Alex Harris yet again made the whole experience easy and enjoyable

Sales

You were made very welcome by the reception staff and the sales representative Edward Phillips was very helpful and knowledgable about the vehicle he sold. The sales process was clearly explained and I didn't feel pressurised in anyway.

Sales

Everything I expect from the Sytner Group, who I have changed to for the supply of my Land Rovers.

Sales

Best purchasing experience I've ever had. Mark James is a credit to your business. Literally made the process easy and fun. This sounds like I'm exaggerating but seriously, the guy made me feel like I didn't just get a new car but a new friend.

Sales

Professional service from start to finish very pleased

Sales

Darren Perrett (the salesperson) was very helpful and patient. Nothing was too much trouble. He was reasonable and willing to negotiate in terms of the sale which would encourage me to purchase a car from him again.

Sales

Mark James provided exemplary service from the outset. His friendly and approachable nature compliments his knowledge of the product to create a very pleasant experience.

Sales

The salesman John Rosser was first class. He insured that I understood every stage of the process and on delivery he went through all relevant details relating to how the car operates. Additionally he was incredibly polite and Professional.

Sales

The sales staff at Sytner BMW Cardiff where excellent. I would like to single out Callum Farrell in particular as he was superb, nothing is to much trouble. That's why we bought two brand new BMW's from him.

Sales

The personal interaction of the team meant for a smooth sales process

Sales

Mark was great the whole way through the process. Keeping me updated all the time. Very friendly and professional at all times

Sales

I received excellent advice and patient support from the sales personnel: Edward. He talked me through a variety of options and walked around the showroom with me to enable me to understand the optional extras that would enhance my vehicle. Very kind

Sales

I was looked after very well.

Sales

All went well. Salesman (Mark) not pushy! Slight misunderstanding over final bill.

Sales

Good sales person

Sales

From my arrival in the show room to taking delivery I was made to feel a valued customer.Customer care is excellent in your Cardiff showroom.

Sales

I was very please with the service that Callum provided both myself and my partner. He was a true gent, went above and beyond to make the experience enjoyable and straightforward, To the point that Sytners got my business over Trainers.

Sales

The sales team

Sales

We were extremely impressed with the service provided. Ben, who advised he usually deals with electric cars, had amazing knowledge about the car and was at all times polite, approachable and friendly. he made the process very easy and enjoyable.

Sales

Good friendly service and good package

Sales

Smooth, professional, not too pushy

Sales

Always a pleasure doing business with Sytner Cardiff

Sales

Very helpful and thorough.

Sales

Kept well informed when my car was due to be delivered. Extremely helpful and corteous.

Sales

Alex was great and had great knowledge about the car and catered everything to my needs.