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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
No issues with the service check etc. However:(i) Waiting time was over 2 hours.(ii) On leaving there was a warning light indicating a faulty headlamp bulb (dipped). Due to another appointment (and already late) I had to leave and sort out later!
Oliver has dealt with me on a number of occasions and has always been professional, understand and willing to go above and beyond to ensure I have the best experience possible.
It was just a new tyre.
Issue sorted first attempt.Helpful service
Significant Oil leak not recognised during health check - had to return
very good help from all staff
Very welcoming and staff so helpful
Good welcome and all done on time
Nothing was too much hassle, they always go above and beyond for me.
Prompt and efficient service, excellent communication from all staff and my car was spotless when I picked it up.
Quick and efficient service. I do like the recent addition of a video review.
Sophie who looked after me was extremely helpful
The service advisor Jordanna was excellent. She was very professional.. Unfortunately my car was damaged whilst it was at Sytner. The damage is to be remedied but the dealership are not prepared to do anything for me with regard to the inconvenience.
Greeted and then staff used my name
I was particularly impressed with the lady that booked in my MOT and greeted me on the day called Ann. Very friendly and great customer service skills.
Friendly welcome. Efficient work.
Fully advised of progress throughout; video great idea
friendly personal professional service.
I booked the car in a the time that suited me, the work was carried out very efficiently whilst I waited, and the car was returned valeted at the main door. Also, this was all done in a cheerful and friendly manner.
This reply is in response to a new vehicle purchase. This is my 4th BMW now and as always the performance of those at BMW Cardiff was exemplary. Jay Dent in the used car section was fantastic in sourcing my vehicle, all in 2 days. Unbelievable.
Welcoming staff, ease of parking and a truly attentive experience.
I have BWM Comprehensive Extended Warrantee on my car but every time there is a fault I am told it is not covered by this Warrantee - very frustrating - I eventually had 2 repairs by warrantee but it seems like you are doing me a favour....!
I find the staff , especially Ann Harry most helpful and friendly.
Well cared for from booking car in to collecting afterwards. Polite, helpful but without being OTT
car not fully cleaned inside
Answer based on the reminder I received from BMW about MOT and End of Warranty check and the helpfulness of the staff and the ease of booking an appointment. Plus the after sales service.
Dale was brilliant! First class service rec'd from him as always!
Time I wanted and service completed quickly.
Excellent welcome and the team at BMW were clearly trained to anticipate my needs
Kept informed and everything was done to a very good standard
Able to book a time slot to suit me and wait in town for a call.Very speedy work, including time to clean inside and out.Very friendly and courteous reception and the car parked right outside the door for me.
I was contacted to remind me of MOT date and I fixed appointment immediately.
staff always pleasant.....never any waiting......professional service
Excellent service from Jordanne Hallett
Failed to reset the service record on my car.
Service was outstanding ??
The car was due a quality upgrade and while the maintenance staff were doing this work I wanted an oil and filter change, although it wasn't due until later in 2017, surprised at the cost and disputed the invoice which was then discounted.
Dropped car off few days before service for my benefit,all completed on day of pick very nice service
I made a urgent request and was accommodated quickly by both the sales and service team seamlessly.
Prompt service and car ready when requested.
It was diagnostics not a service.The problem has not completely been resolved.
Everything happened as was agreed from the initial booking to the collection, service and return delivery of the vehicle. Good service stands out these days and should be noted and appreciated.
The service experience was very good
My car was not valeted and washed prior to me collecting it however I was offered the option to call in to have it washed and cleaned whenever convenient.
Service was carried out as required. Took a bit longer than expected due to part availability and costs are steep.
Service was completed quicker than originally predicted
Cardiff Sytners response to the airbag recall of my car was everything any customer could hope for.They went the extra mile to ensure that I was not inconvenienced in any way had a car which matched or exceeded my own car.
Cannot complain regarding the quality of service or the work done. It was all very good and professional. However I feel the £90 to find a fault is expensive and is the only negative of the visit
Very attentive very professional
From the moment I got there ,the service was superb
Knowledgeable, friendly and efficient staff including the body shop.Service issues always dealt with perfectly.
I was completely looked after by your very attentive staff they told me exactly what was happening in terms of the service and rang to let me know when I could pick the car up. They even took me out to the car when I came to pick it up.
All of the staff are very helpful and obliging and look after me and the car extremely well. I am also impressed with the video of part of the service, it is sometime good to see under the vehicle. A special thanks to Ann on the fast service team.
Excellent, personal service from the staff in Sytner, Cardiff... as has always been the case when having a car service with BMW Sytner in Cardiff. This is now my 2nd BMW and I'm planning on purchasing a 3rd car next year.
Because I wanted an MOT at the same time as the repair which they organized, the staff were friendly and helpful
Anne is always lovely to deal with, makes me feel comfortabke and welcome.
The service is good not excellent as the reason the car was in for a service was due to a fault made by you when undergoing the prior service
The whole team dealt with my car problem with complete empathy, professionalism and efficiency and I was kept fully informed at each stage until the work was complete.
professional on time clean
I was treated as a special person not just as a customer. My car was cleaned inside and out which was a treat. All things taken it was a very good visit.
everything was as I asked and delivered on timeAnne on the service desk is very helpful and gave me a call the next day to check I was happy. I was given a couple of advisories but put under no pressure to gwet the work done there and then
From booking in to having the service completed it all went very smoothly.
From arrival at reception to leaving everything was perfect
Professional & Efficient
smooth booking, convinient appointment, prompt service
Work was carried out promptly and I was kept informed of progress from start to finish.
My car needed a small repair and some diagnostic work. The work and diagnostics were completed effectively and a full run-down on both was given to me on completion.
Very happy, minor issue resolved without fuss, follow up phone call to check I was happy
Excellent customer service from start to finish.
One of the issues is still outstanding, a rattle which couldn't be found but one that I can hear on every journey. I will now have to return so Sytner can have another try at finding it.
People were very helpful and did everything that they said they would.
Excellent. Service completed quickly. Car returned well valeted
Very good service and attention
No problems at all, very painless experience.
The service manager went out of his way to be helpful, all the arrangements made to suit me, and were all fully kept.
You forgot to order plugs for the service and I could not collect the car at the agreed 1.30 pm time and had r to wait until 4.30pm l do not understand why the parts were not ordered in advance. I had to give up a whole day for a standard service
Good service. Invoice could be a little clearer.
Staff friendly and helpful. Car ready before anticipated time
Efficient 1st class service
returned car due to poor door seals. Did this through the sales man who has always been 1st class. (Alex Harris). turned up, told no courtesy car available had to go back.all the while there was one waiting originally. #upyourgame
Ready on time. Good explanation. Returned in immaculate condition.
Done all work that was required
service was efficient and courteous
very easy to deal with and good customer advisor
The car had been booked in weeks before for a "while you wait" MOT.I was at the garage for 3 and a half hours!!!I was told that 2 tyres were illegal and needed replacing to pass the MOT and that the other 2 were almost needing replacing but would
Rhodri Williams and Robin have provided excellent customer service and experience. Sharon from Sytner Coventry was also very attentive and assisted in the resolution of the issues.
Robert was extremely helpful, and explained everything very well.
Exceptional customer service from start to finish.
Staff at service desk very friendly and welcoming. Also attentive and respectful.Good waiting facilities, free coffee and clean loos!
Car services quickly and efficiently. Service staff polite and helpful.
As always, Sytner Cardiff never fail to deliver and in the event of a problem arising or coming to my attention afterward, it has always been dealt with immediately with zero fuss.
Accepted the car same day to address a compound systems failure. My regular garage, Sytner Newport would not put me through to a Service Advisor, said they would call back and never did - I called twice to be told there would be a call back
Completely satisfied says it all!!
We had to wait almost an hour after the 90' we were told the service would take and it was only a basic check up from what we can gather
Great service at the garage
Prompt attention by well presented staff and efficient handling of my visit
Cost and attempt to carry out unnecessary add-on works at eye-wateringly expensive rates. Also, quoting prices exc Vat.
So professional it's like the M&S of food but for cars ??
The car was ready on time but, unfortunately, the gearbox fault I brought it in for was not fixed. The technicians were unable to replicate the problems I have experienced despite two visits to you.
As per usual excellent pick up service, easy online booking and car came back well valeted.
friendly face, big smile from Jordan
Good - contact very responsive and communicative.
Staff welcoming and informative.Management of expectations.Car returned ahead of time.
Excellent customer care and executing everything promised promptly.
The staff were pleasant and helpful - nothing was too much trouble. The salesman went to considerable lengths to find me a car that had everything I wanted and kept me informed of progress throughout.
Very politeMade me feel very comfortable Offered good coffeeAnswered all my questionsVery informative
Richard spent a long time with me talking through options. He then arranged to bring the car to my work so I could test drive. He was patient while I asked lots of questions to ensure I was 100% comfortable with my purchase.
Fab experience and all the staff were great
I had the pleasure of dealing with Alex Harris again... giving me the service I always had with him @Mercedes! Also getting to meet Richard Gardiner who is also a credit to Alex and theSytner Group. They went above and beyond,can't thank them enough.
The service I received was outstanding, the sales person took a lot of his time to show me the car inside and out
Dale provided a 1st class service throughout
My name is John not Sir. I went in wearing jeans, sweatshirt and shabby trainers. I was treated with the greatest of respect and a deal made was done with a lot of fun. The team work between the sales staff was excellent. Advice was excellent.
Not very happy due to the misrepresentation for certain things, namely moving the start date of the standing order for the car finance.
The sales person, Ed made me feel very comfortable when I first went in to look around. Wasn't sure at all what car I wanted. Ed helped me by providing different options and explained the model types to me.
Richard gardener very helpful couldn't do enough for us he must be an asset to your team at synter cardiff
Alex kept me informed as to the progress of my car being delivered to the showroom. He also showed me the functions of the car and even corrected my phone to the media player for me.
Edward kept us informed throughout the whole process
Everything went to schedule and I was well looked after when I went in to collect my new car
As always Alex Harris maintained a high level of communication throughout the entire purchase. I was kept well informed of progress and delivery was very well executed. He actually completed the handover on what was his day off.
Fully imformed through the whole process. Efficient and helpfull sales staff
Friendly, professional service, welcomed me as a returning customer
Built up good rapport with Salesman & Finance mgr. Both showed interest in my background life as well as my needs regarding the new car, which I liked. All my questions answered patiently & -accurately.
Because I have allways had the best service from mark james
Excellent service from Edward who took over the purchase which Callum had arranged.
I was very satisfied with the way i was dealt with by Ricard.
Excellent Customer Service from Edward Phillips
Not sufficient instruction on certain car features and Connected Drive not set up.