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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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BMW xDrive

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Christmas Opening Hours

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Sytner Cardiff and Newport 7 Series Launch

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Best Eco Car at The Telegraph Cars Awards 2015.

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Sytner Cardiff Sponsor Matt Lissack.

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BMW: The world’s most reputable brand.

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Sytner Powers to Podium Position.

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The New BMW X1.

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The New BMW 2 Series Gran Tourer.

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The New BMW 3 Series.

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Sytner Careers.

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THE BMW BECOME ELECTRIC EVENT.

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Explore the dealership

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service wasn't horrendous but certainly not seemless. I should have received a call regarding some bodywork repair and I haven't - so I am now going to have to chase. Which when I did, I get transferred through but no answer. Not great service.

Service

Always satisfied with the service

Service

First of all the staff involved were very polite, courteous and helpful.However I had to make two visits for a simple fault which could have been attended to on the first visit. and cost me £217 before the actual problem, which should have been obvi

Service

Happy with service provided. Efficient & pleasant staff

Service

The Service lane booking advisor took the extra mile to make sure i wasnt paying for things i didnt need and ten also made sure that a warranty part which was out of stock was back in time for my next revisit.

Service

As usual, the service staff, were polite, courteous and could not do enough to help

Service

My mistake I arrived at Synter Cardiff the day before my arranged appointment. I was prepared to return the following day however the car was taken in there & then .Taxi booked for me to go into town . Car ready two & half hours later.

Service

This visit was for my third puncture in a few weeks. The staff were helpful and the work was carried out swiftly.

Service

Great service fantastic courtesy car first time been offered one might be my next car now I have driven one very impressed,booked in quickly by lovely staff all work done that was required and on time lovely and clean too

Service

Efficient

Service

No updateDelay in starting and finsihing jobFoot under rear bumper no longer opens bootMy email to the service adviser informing of this remains unanswered

Service

Delivery of my vehicle to my house was excellent

Service

Obvious evidence that the company values its customers.

Service

Although my car was in for 6 weeks I feel that the attention to detail when ensuring everything was right was excellent, and j was very impressed with the personal service offered by Keith within the service department.

Service

After four visits I was finally listened to by Sophie in service reception & a technician who then dealt with the fault to my complete satisfaction. Had reception listened to me on my first visit this wouldn't have taken approx seven weeks to resolve

Service

The garage was able to correct the broken seal and fix the water leak in the boot and changed the boot cover as it was stained. I also had a new tyre. When I went to collect the car it hadn't been cleaned so Robin arranged this really quickly.

Service

Happy with all aspects of service from booking through to collection of vehicle.

Service

Very satisfied. Made to feel welcome and looked after

Service

The price I was quoted over the phone was around £175 and the invoice given to me was £220, however when the receptionist phoned and confirmed they gave an invoice for £172

Service

It was brilliant.

Service

Disappointed that I gave 3 weeks notice for my service to ensure a hire car. Unfortunately no car was available and it took an age to send me over to Enterprise to have a TOYOTA AYGO. Not happy with this AT ALL.

Service

Took longer than expected, & left with a fault warning light on that was not on when I arrived

Service

No one kept me informed as to when the car would be ready. I had to ring twice and was kept waiting on the phone for some time. I had asked for the car to be ready by 3. At 4 I just came back to the garage and waited.

Service

It took a long time.

Service

I would have given this item 5 stars, but for a warning message which showed on the vehicle display two days later, caused by omission to reinitialize tyre pressures after adjusting front tracking and fitting four new tyres.

Service

Quite pleased, with how problems were solved.

Service

Very polite, friendly and prompt service.

Service

Very courteous reception, especially Neil Jones.

Service

The service was very good.

Service

the car was in for a steering fault

Service

The service was very good.

Service

They are as good as gold there.

Service

The parking light sensor failed after one week of it's repair by the centre so I have to make another visit to get it fixed.

Service

The service was very good.

Service

Sophie was very good

Service

The lady on the service desk was abrupt. Also, I was called too early to say that the vehicle was ready as it was not. There were also problems with me getting a courtesy car from the centre.

Service

never been anything less

Service

Pros: Excellent staff, very courteous and helpful. Good opportunity to test drive etc. options explained in detail both vehicle details as well as Finance.Cons: Terrible parking facilities - major drawback, decent coffee but paper cups...

Sales

Polite staff, attentive and enthusiastic.

Sales

Polite and courteous reception, Sales Executive was patient and helpful and prepred to spend as much time with us as we needed.

Sales

James Atkins, Callum Farrell, dom hall and Jenna slogan were superb! Couldn't fault!

Sales

I purchased quite a few cars and this was one of our best experiences .

Sales

Everything was handled very efficiently throughout all stages of of the process with excellent communication.Special recognition should go to James Atkins who was excellent at all stages of the process.

Sales

The information and time allowed for handover of my new car was given with sufficient time allowed to do so

Sales

I was most impressed with the outstanding service given to me by Edward Phillips, at BMW in Cardiff, Synter garage. The purchasing experience was made most special due to the care and attention given by Edward, and his overall manner.

Sales

Alex was so professional and made the entire process easy

Sales

Great centre. Great staff. So friendly. Really impressive showroom that was regularly updated and spotless!

Sales

great service from beginning to end of the sales process

Sales

Negotiation for a better deal was a little struggle for agreeing the final price. Friendly Sales Representative James Atkins and his enthusiastic attitude made that happen.

Sales

delivery was 2 weeks after that promised, suspect it was BMWs issue not Sytner.

Sales

Some times buying a new car can be stress full, but Mark was the perfect salesperson it was a complete pleasure, it is the second BMW and because of service like this I expect I will be back for my third.

Sales

THIS IS THE 2nd PURCHASE FROM BMW CARDIFF. FROM START TO FINISH I DEALT WITH JOHN ROSSER AGAIN. HE WAS A CREDIT TO BMW HE PUT ME AT EASE AND EXPLAINED EVERYTHING CLEARLY. I ALSO MET UP WITH JENNA FROM FINANCE WHO WAS ALSO A CREDIT TO YOUR COMPANY.

Sales

They are great as usual, I have dealt with them three times now.

Sales

The vehicle was not cleaned to the standard I would expect from BMW also I fail to understand if the vehicle had been prepared before the spa guard treatment then how was the bodywork covered in wax spots ??I do not think the vehicle was supaguarded

Sales

They were good.

Sales

Superb.

Sales

From start to finish i dealt with James Atkins, he was a credit to BMW he put me at ease and explained everything clearly which made my mind up to buy my vehicle. I also met with Jenna Sloman who was also a credit to your company. Thank you.

Sales

Staff are great to deal with!