Loading...

ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW i3 Service Inclusive

Read

Car of the Month - January

Read

The BMW 7 Series is crowned Professional Driver Car of the Year 2016.

Read

PIECE TOGETHER THE PERFECT CHRISTMAS

Read

New Car of the Month

Read

ALPINA D3 BITURBO RECEIVES HAT TRICK...

Read

The New BMW 5 Series

Read

2016 marks the 30th anniversary of a motoring icon...

Read

New Car of the Month

Read

The BMW Concept X2.

Read

New Car of the Month

Read

The virtual new BMW 5 Series.

Read

New Car of the Month

Read

THE VELOTHON WALES 2016​

Read

New Car of the Week

Read

Top Gear's Coupé of the Year 2016: The BMW M2.

Read

The BMW Group is celebrating its 100th anniversary.

Read

Sytner Retain 2nd Position

Read

Christmas Opening Hours

Read

Sytner Cardiff and Newport 7 Series Launch

Read

Best Eco Car at The Telegraph Cars Awards 2015.

Read

Sytner Cardiff Sponsor Matt Lissack.

Read

BMW: The world’s most reputable brand.

Read

Easter Opening Hours.

Read

Sytner Powers to Podium Position.

Read

The New BMW X1.

Read

The New BMW 2 Series Gran Tourer.

Read

The New BMW 3 Series.

Read

Sytner Careers.

Read

BMW XDRIVE.

Read

BMW CONNECTED INTEGRATION WITH ALEXA.

Read

BMW presents “Visionary” – a Google Spotlight Story.

Read

Explore the dealership

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues with the service check etc. However:(i) Waiting time was over 2 hours.(ii) On leaving there was a warning light indicating a faulty headlamp bulb (dipped). Due to another appointment (and already late) I had to leave and sort out later!

Service

Oliver has dealt with me on a number of occasions and has always been professional, understand and willing to go above and beyond to ensure I have the best experience possible.

Service

It was just a new tyre.

Service

Issue sorted first attempt.Helpful service

Service

Significant Oil leak not recognised during health check - had to return

Service

very good help from all staff

Service

Very welcoming and staff so helpful

Service

Good welcome and all done on time

Service

Nothing was too much hassle, they always go above and beyond for me.

Service

Prompt and efficient service, excellent communication from all staff and my car was spotless when I picked it up.

Service

Quick and efficient service. I do like the recent addition of a video review.

Service

Sophie who looked after me was extremely helpful

Service

The service advisor Jordanna was excellent. She was very professional.. Unfortunately my car was damaged whilst it was at Sytner. The damage is to be remedied but the dealership are not prepared to do anything for me with regard to the inconvenience.

Service

Greeted and then staff used my name

Service

I was particularly impressed with the lady that booked in my MOT and greeted me on the day called Ann. Very friendly and great customer service skills.

Service

Friendly welcome. Efficient work.

Service

Fully advised of progress throughout; video great idea

Service

friendly personal professional service.

Service

I booked the car in a the time that suited me, the work was carried out very efficiently whilst I waited, and the car was returned valeted at the main door. Also, this was all done in a cheerful and friendly manner.

Service

This reply is in response to a new vehicle purchase. This is my 4th BMW now and as always the performance of those at BMW Cardiff was exemplary. Jay Dent in the used car section was fantastic in sourcing my vehicle, all in 2 days. Unbelievable.

Service

Welcoming staff, ease of parking and a truly attentive experience.

Service

I have BWM Comprehensive Extended Warrantee on my car but every time there is a fault I am told it is not covered by this Warrantee - very frustrating - I eventually had 2 repairs by warrantee but it seems like you are doing me a favour....!

Service

I find the staff , especially Ann Harry most helpful and friendly.

Service

Well cared for from booking car in to collecting afterwards. Polite, helpful but without being OTT

Service

car not fully cleaned inside

Service

Answer based on the reminder I received from BMW about MOT and End of Warranty check and the helpfulness of the staff and the ease of booking an appointment. Plus the after sales service.

Service

Dale was brilliant! First class service rec'd from him as always!

Service

Time I wanted and service completed quickly.

Service

Excellent welcome and the team at BMW were clearly trained to anticipate my needs

Service

Kept informed and everything was done to a very good standard

Service

Able to book a time slot to suit me and wait in town for a call.Very speedy work, including time to clean inside and out.Very friendly and courteous reception and the car parked right outside the door for me.

Service

I was contacted to remind me of MOT date and I fixed appointment immediately.

Service

staff always pleasant.....never any waiting......professional service

Service

Always superb

Service

Excellent service from Jordanne Hallett

Service

Failed to reset the service record on my car.

Service

Service was outstanding ??

Service

The car was due a quality upgrade and while the maintenance staff were doing this work I wanted an oil and filter change, although it wasn't due until later in 2017, surprised at the cost and disputed the invoice which was then discounted.

Service

Dropped car off few days before service for my benefit,all completed on day of pick very nice service

Service

I made a urgent request and was accommodated quickly by both the sales and service team seamlessly.

Service

Prompt service and car ready when requested.

Service

It was diagnostics not a service.The problem has not completely been resolved.

Service

Everything happened as was agreed from the initial booking to the collection, service and return delivery of the vehicle. Good service stands out these days and should be noted and appreciated.

Service

The service experience was very good

Service

My car was not valeted and washed prior to me collecting it however I was offered the option to call in to have it washed and cleaned whenever convenient.

Service

Friendly, efficient

Service

Service was carried out as required. Took a bit longer than expected due to part availability and costs are steep.

Service

Service was completed quicker than originally predicted

Service

Cardiff Sytners response to the airbag recall of my car was everything any customer could hope for.They went the extra mile to ensure that I was not inconvenienced in any way had a car which matched or exceeded my own car.

Service

Cannot complain regarding the quality of service or the work done. It was all very good and professional. However I feel the £90 to find a fault is expensive and is the only negative of the visit

Service

Very attentive very professional

Service

From the moment I got there ,the service was superb

Service

Knowledgeable, friendly and efficient staff including the body shop.Service issues always dealt with perfectly.

Service

I was completely looked after by your very attentive staff they told me exactly what was happening in terms of the service and rang to let me know when I could pick the car up. They even took me out to the car when I came to pick it up.

Service

All of the staff are very helpful and obliging and look after me and the car extremely well. I am also impressed with the video of part of the service, it is sometime good to see under the vehicle. A special thanks to Ann on the fast service team.

Service

Excellent, personal service from the staff in Sytner, Cardiff... as has always been the case when having a car service with BMW Sytner in Cardiff. This is now my 2nd BMW and I'm planning on purchasing a 3rd car next year.

Service

very organised

Service

Because I wanted an MOT at the same time as the repair which they organized, the staff were friendly and helpful

Service

Anne is always lovely to deal with, makes me feel comfortabke and welcome.

Service

The service is good not excellent as the reason the car was in for a service was due to a fault made by you when undergoing the prior service

Service

The whole team dealt with my car problem with complete empathy, professionalism and efficiency and I was kept fully informed at each stage until the work was complete.

Service

professional on time clean

Service

I was treated as a special person not just as a customer. My car was cleaned inside and out which was a treat. All things taken it was a very good visit.

Service

everything was as I asked and delivered on timeAnne on the service desk is very helpful and gave me a call the next day to check I was happy. I was given a couple of advisories but put under no pressure to gwet the work done there and then

Service

From booking in to having the service completed it all went very smoothly.

Service

From arrival at reception to leaving everything was perfect

Service

Professional & Efficient

Service

smooth booking, convinient appointment, prompt service

Service

Work was carried out promptly and I was kept informed of progress from start to finish.

Service

My car needed a small repair and some diagnostic work. The work and diagnostics were completed effectively and a full run-down on both was given to me on completion.

Service

Very happy, minor issue resolved without fuss, follow up phone call to check I was happy

Service

Excellent customer service from start to finish.

Service

One of the issues is still outstanding, a rattle which couldn't be found but one that I can hear on every journey. I will now have to return so Sytner can have another try at finding it.

Service

People were very helpful and did everything that they said they would.

Service

Cost

Service

Excellent. Service completed quickly. Car returned well valeted

Service

Very good service and attention

Service

No problems at all, very painless experience.

Service

The service manager went out of his way to be helpful, all the arrangements made to suit me, and were all fully kept.

Service

You forgot to order plugs for the service and I could not collect the car at the agreed 1.30 pm time and had r to wait until 4.30pm l do not understand why the parts were not ordered in advance. I had to give up a whole day for a standard service

Service

Good service. Invoice could be a little clearer.

Service

Staff friendly and helpful. Car ready before anticipated time

Service

Efficient 1st class service

Service

returned car due to poor door seals. Did this through the sales man who has always been 1st class. (Alex Harris). turned up, told no courtesy car available had to go back.all the while there was one waiting originally. #upyourgame

Service

Ready on time. Good explanation. Returned in immaculate condition.

Service

Prompt service

Service

Done all work that was required

Service

service was efficient and courteous

Service

very easy to deal with and good customer advisor

Service

The car had been booked in weeks before for a "while you wait" MOT.I was at the garage for 3 and a half hours!!!I was told that 2 tyres were illegal and needed replacing to pass the MOT and that the other 2 were almost needing replacing but would

Service

Rhodri Williams and Robin have provided excellent customer service and experience. Sharon from Sytner Coventry was also very attentive and assisted in the resolution of the issues.

Service

Robert was extremely helpful, and explained everything very well.

Service

Exceptional customer service from start to finish.

Service

Staff at service desk very friendly and welcoming. Also attentive and respectful.Good waiting facilities, free coffee and clean loos!

Service

Car services quickly and efficiently. Service staff polite and helpful.

Service

As always, Sytner Cardiff never fail to deliver and in the event of a problem arising or coming to my attention afterward, it has always been dealt with immediately with zero fuss.

Service

Accepted the car same day to address a compound systems failure. My regular garage, Sytner Newport would not put me through to a Service Advisor, said they would call back and never did - I called twice to be told there would be a call back

Service

Completely satisfied says it all!!

Service

We had to wait almost an hour after the 90' we were told the service would take and it was only a basic check up from what we can gather

Service

Great service at the garage

Service

Prompt attention by well presented staff and efficient handling of my visit

Service

Cost and attempt to carry out unnecessary add-on works at eye-wateringly expensive rates. Also, quoting prices exc Vat.

Service

So professional it's like the M&S of food but for cars ??

Service

The car was ready on time but, unfortunately, the gearbox fault I brought it in for was not fixed. The technicians were unable to replicate the problems I have experienced despite two visits to you.

Service

As per usual excellent pick up service, easy online booking and car came back well valeted.

Service

friendly face, big smile from Jordan

Service

Good - contact very responsive and communicative.

Service

Staff welcoming and informative.Management of expectations.Car returned ahead of time.

Service

Excellent customer care and executing everything promised promptly.

Service

The staff were pleasant and helpful - nothing was too much trouble. The salesman went to considerable lengths to find me a car that had everything I wanted and kept me informed of progress throughout.

Sales

Very politeMade me feel very comfortable Offered good coffeeAnswered all my questionsVery informative

Sales

Richard spent a long time with me talking through options. He then arranged to bring the car to my work so I could test drive. He was patient while I asked lots of questions to ensure I was 100% comfortable with my purchase.

Sales

Fab experience and all the staff were great

Sales

I had the pleasure of dealing with Alex Harris again... giving me the service I always had with him @Mercedes! Also getting to meet Richard Gardiner who is also a credit to Alex and theSytner Group. They went above and beyond,can't thank them enough.

Sales

The service I received was outstanding, the sales person took a lot of his time to show me the car inside and out

Sales

Dale provided a 1st class service throughout

Sales

My name is John not Sir. I went in wearing jeans, sweatshirt and shabby trainers. I was treated with the greatest of respect and a deal made was done with a lot of fun. The team work between the sales staff was excellent. Advice was excellent.

Sales

Not very happy due to the misrepresentation for certain things, namely moving the start date of the standing order for the car finance.

Sales

The sales person, Ed made me feel very comfortable when I first went in to look around. Wasn't sure at all what car I wanted. Ed helped me by providing different options and explained the model types to me.

Sales

Richard gardener very helpful couldn't do enough for us he must be an asset to your team at synter cardiff

Sales

Alex kept me informed as to the progress of my car being delivered to the showroom. He also showed me the functions of the car and even corrected my phone to the media player for me.

Sales

Edward kept us informed throughout the whole process

Sales

Everything went to schedule and I was well looked after when I went in to collect my new car

Sales

As always Alex Harris maintained a high level of communication throughout the entire purchase. I was kept well informed of progress and delivery was very well executed. He actually completed the handover on what was his day off.

Sales

Fully imformed through the whole process. Efficient and helpfull sales staff

Sales

Friendly, professional service, welcomed me as a returning customer

Sales

Built up good rapport with Salesman & Finance mgr. Both showed interest in my background life as well as my needs regarding the new car, which I liked. All my questions answered patiently & -accurately.

Sales

Because I have allways had the best service from mark james

Sales

Excellent service from Edward who took over the purchase which Callum had arranged.

Sales

I was very satisfied with the way i was dealt with by Ricard.

Sales

Excellent Customer Service from Edward Phillips

Sales

Not sufficient instruction on certain car features and Connected Drive not set up.