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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Sytner Cardiff win Electric Experience Event

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business
  • Years in the company

Dominic Hall

New Car Sales Manager
  • Years in the company

Gregg Bertera

Used Car Sales Manager
  • Years in the company

Chris McTiffen

Aftersales Manager
  • Years in the company

Brian Miles

Service Manager
  • Years in the company

Mick Rose

Parts Manager
  • Years in the company

Paul Bennett

Local Business Development Manager
  • Years in the company

Karl Thomas

Bodyshop Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I always receive good service from everyone at Sytner Cardiff. They are courtious and efficient and always cheerful.

Service

No issues, just had the car all day which I was expecting but had to get a lift there and back which is a pain.

Service

As above

Service

Read the above comments

Service

None

Service

When I eventually got to the girl who looked after me during my car being serviced she was very pleasant and professional.

Service

As above

Service

Good service and mot but indicator on car not reset. So car is reminding me that I need an mot

Service

Very good. Kept me updated and were pragmatic in finding a solution.

Service

Explained everything and very helpful

Service

The service team were very efficient

Service

Car was picked up and delivered after the service

Service

I had a problem with my BMW, we were going away for two weeks and Sytner managed to get me a slot within twenty four hous very pleased

Service

The staff were very polite and helpful and rang me when my car was ready and I was told not to hurry back until I was ready

Service

Because the car broke down on the way home from the service But the issue were fixed efficiently and professionally

Service

Was kept informed by phone/text on the progress of the work being doneon return of car it had been cleaned

Service

I had to bring my car down due to a safety letter however due to the distance I have to get there I did inform staff that I would have to wait, they did advise me it could be all day however they did everything to get me on the road quickly ??

Service

The main issue is the inconvenience of having to return my vehicle to have the CBS reset - this should have been done at service. Additionally, the boot was not cleaned as part of the wash & hoover.

Service

From booking in the car, it was a great experience. I particularly liked the video supplied with details on your cars condition

Service

Work was completed to a high standard

Service

No issues, good service.

Service

Everything went well from start to finish

Service

Couldn't see car for almost a week, even though warning light came on.Efficient check in.Car was needed over night and only £5 taxi offered.Mileage on sheet handed to me on picking up car was wrong, and tyre pressures not as shown on emailed video

Service

as above, from an initial phone call with the salesman, it was a seamless route to having my car serviced in line with my strict timetable

Service

Polite attentive service carried out quickly with phone call to inform me when ready.

Service

I was quoted a price for the work, I was told that the price would stay the same as no extra work was needed but when it came to payment I was charged well over the amount quoted.

Service

As above

Service

Servicing is very professional, particularly the short video that is e-mailed on completion of the service illustrating any potential issues with your car.

Service

It's what you get from a main dealership

Service

Excellent communication throughout and the people I dealt with were first rate.

Service

You did not have a courtesy car available despite booking almost a month in advance. Had to use taxis.

Service

Everything was what you would expect from BMW

Service

Very good

Service

Politely received as you arrive, then directed to Service area where everything is efficiently sorted. Given a time to pick up the car (which is very well valeted - thank you) and off I go. Perfect will have to do!!!!!

Service

The job was done as requested and within the agreed timeframe

Service

I am able to drop my car at a convenient time to me and there are tea and coffee making facilities for me while I wait.

Service

Efficient. Kept to the time that I was allocated for the service. The car was returned in excellent condition.

Service

Needed a second visit for reassurance about the next service date - clearly shown on the dashboard but this information conflicted with something I'd received about an aircon service. Not the fault of Sytner Cardiff staff but frustrating.

Service

Services are always a little more expensive than they need to be

Service

Efficiency

Service

Prompt booking system to meet my requirements, very good level of customer care and any issues identified at the service were brought to my attention.

Service

service staff are always friendly and helpful

Service

I did not feel in any way pressured and all my questions were answered. They managed to source the car I wanted even though I had left it quite late to order for the new registration.

Service

No problems.

Service

All said earlier.

Service

Car picked up and dropped off on time. Charged less than quoted.

Service

Service reception and handling were excellent, updates and follow up above reproach. I loved the 'key thing' and job card and ordering process - would be a straight 5 rating if it wasn't for the commodity pricing, and very poor external clean

Service

was what I expected.

Service

Would of been a 5 but I paid for a valet and multiple areas on the alloys had not been cleaned not world ending but for £65 I'd expect somebody to look the car over before releasing it to a customer

Service

I am always well looked after my Ann Harry, the Service Adviser who goes out of her way to provide the highest level of service.

Service

This is BMW its what I have become used too over the years.

Service

Very professional and personalised service.

Service

The service and MOT was completed as arranged

Service

. The service was carried out on time and my vehicle was returned to me in pristine condition

Service

As I said apparently everything is very good

Service

As above

Service

Salesman was great. Big delay in sorting out the finance which was a shame but that said the salesman kept me informed.

Service

Perfect

Service

As I have said before, the service was totally professional, polite and punctual

Service

Always flexible to the needs of customers, providing the highest levels of service and follow-up.

Service

Good communication about the car and a fairly quick service. There was a problem and needed to stay overnight, previously we've been given assistance i.e. taxi to our destination but this was not offered on this occasion, car delivered next day.

Service

Attentive service with a smile and care

Service

completely satisfied

Service

Everything was handled well.

Service

"lost" marks were due to the 30ish minutes wasted on the driving licence issue

Service

Haven't as yet had a service but needed some work doing on a brand new car. This has been done quickly and efficiently thanks to Sophie Gibson.

Service

Tended to my needs and answered my questions

Service

Friendly and accommodating, both on the phone and in person.

Service

Jordanne Hallet was extremely helpful and professional throughout, keeping md updated on the status of my vehicle.

Service

as above

Service

Please see answer above as this applies to this question

Service

No problems and very helpful

Service

I was kept up to date at every stage and made to feel valued.

Service

Young lady was efficient. polite and helpful

Service

I have visited the garage twice in 1 week: the first was to have 4 new tyres and second was to have the Advanced Eye Car cameras fitted (front and rear). I would have liked somebody to take me through how the cameras worked before I left the garage.

Service

First class advice and extremely helpful --even sent me a video of the car before purchase

Service

Dealership was excellent, the price issue spoilt the experience.

Service

All work completed and felt that I was a valued customer at the dealership

Service

You've still got my car - from the 19th July!

Service

Professional, reliable and consistent.

Service

Easy booking and professional service

Service

Staff are very polite

Service

The booking lady was superb however the pressure to have overpriced work undertaken was disappointing.

Service

Very good staff service and I was very pleased to have access to a video of the undercarriage inspection of the car.

Service

As above - efficient

Service

See above,

Service

on this occasion my "fast lane service" took a little longer than the advertised 90 minutes......everything else was the usual 100%

Service

Level of service was sufficient

Service

It was done very well and quickly

Service

fast efficient service,

Service

Had to wait a bit longer than I was told. It Wasn't a big issue though. Also wasn't offered a drink like I seen a few other customers being offered.

Service

I have never received anything less than the ultimate customer service experience.

Service

See answer to question 1

Service

Very professional.

Service

Our questions were answered and the salesman was readily availablyto answer any questions

Service

Pleased with the service

Service

Problem diagnosed and repaired in time for return journey as promised.

Service

See abbove

Service

Again their efficency

Service

So far the car has been in 3 times to get the exhaust straight, now the replacement rattles and the heat shield also now rattles after warranty work. I have invested a total of 6 hours of my time, plus 150 miles just travelling to and from BMW so far

Service

When arriving at synter my name was not on the booking in form

Service

V good service

Service

There's always room for improvement

Service

As above

Service

Best Customer service

Service

see above

Service

Good friendly service staff. Car returned in showroom condition.

Service

No reason to fault it.

Service

Has to book the car in for a second time toHave the reversing camera repaired

Service

Excellent staff and service was carried out without any problems.

Service

The service assistant - Wendy I beleive - was spot on in dealing with my requirements.

Service

Courteous, friendly and efficient service from Jordanne Hallet

Service

Did what you said you would do

Service

Again, all my dealing were with Imran and his customer care was incredible.

Service

They dealt with all of my queries with a professional manner.

Service

Problem solved within time factor agreed

Service

The staff and quality of service were excellent, but it took quite a lot longer than anticipated.

Service

As above

Service

When I first discovered the fault and drove to the garage I was told I would need to book the car in. I thought offering a quick diagnosis would allow the garage to schedule the work, order parts if needed & please the customer so would be better

Service

Work was done on time and I was kept up to date on work that was required . Impressed with video of my car having MOT and advice on tyres.

Service

Always let you know what is happening

Service

The guys have made a few mistakes such as forgot to fit an oil seal which caused a leak, problems with scheduling as a result of which I was given a corsa as a loan car for my 4 series but they have amended their mistakes later on

Service

The repair was done well within the time that was stated. A follow up phone was made to me the next day asking if the car was alright after the repair, of which I replied that I had not encountered any problems with it. No further problems to date.

Service

I've had and got issues with the car that are not resolved. My experience of the customer service has not been great.I've try to buy a service plan and requested a quote five times. I've now given up ....

Service

See above

Sales

Good service

Sales

Really worked hard to find me a deal that fitted my budget and for the car i wanted

Sales

Service and attention always first class and helpful.

Sales

The attention and support we received from Ed made the buying process a pleasure as he communicated with us every step of the way, either by phone or face to face. We felt that at any point we could have got hold of Ed if we needed to .

Sales

See Above

Sales

I was very satisfied with the level of service, customer focus and the attention to detail that was given to my purchase.

Sales

Edward Phillips was excellent

Sales

Excellent service and very good communication throughout the different stages of the process. Prompt and competent response to questions.

Sales

Treated with respect and had the feeling of being valued as a customer. Also received regular updates on the progress of the new vehicle.

Sales

2nd time dealing with Dale, so glad he has returned

Sales

Dale was a great help throughout and made us feel completely at ease and answered all our questions and made us confident that it was the right choice to buy the car.

Sales

Excellent Service by mark and Alex

Sales

had to go outside for the car when the presentation room was blocked by a car who no one knew who was using it (embarrassing) and then having to go and get fuel afterwards when previous purchase was first class

Sales

Good information

Sales

I was very impressed with the service provided by Sytner BMW Cardiff, especially Sales Executive Edward Phillips who was very approachable, knowledgeable, and worked tirelessly to get me the car I wanted. Very pleased. Exceptional service.

Sales

Everything was first class

Sales

Excellent service and very friendly staff

Sales

see below, regarding the extreme discomfort of the car seats

Sales

See above

Sales

As a customer I am on guard naturally and shy away from pushy sales staff. My experience at BMW was that I felt I was free to wander about the showroom at will, not feeling under any pressure.

Sales

Very helpfful. Edward kept me up to date and on delivery steve looked after me above and beyond.

Sales

This is the second car I've bought at Sytner Cardiff and as usual everything went as planned

Sales

Kept informed of car order progress throughout

Sales

Edward was fab really enthusiastic .Knew his stuff, loved cars exactly what you want from a salesperson.

Sales

Amazing service

Sales

Car was not checked before delivery and had to be replaced business manager was extremely poor and very rude in times

Sales

Always satisfied with this dealership when purchasing a new car, the sales people are excellent in the way they deal with you.

Sales

They could provide us with exactly what we asked for and more!! Kept us updated the whole step of the way always kept in contact before and even after we left the centre with our new car outstanding service !