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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Sytner Cardiff win Electric Experience Event

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

see above

Service

Best Customer service

Service

Good friendly service staff. Car returned in showroom condition.

Service

No reason to fault it.

Service

Has to book the car in for a second time toHave the reversing camera repaired

Service

Excellent staff and service was carried out without any problems.

Service

The service assistant - Wendy I beleive - was spot on in dealing with my requirements.

Service

Did what you said you would do

Service

Courteous, friendly and efficient service from Jordanne Hallet

Service

Again, all my dealing were with Imran and his customer care was incredible.

Service

Problem solved within time factor agreed

Service

They dealt with all of my queries with a professional manner.

Service

The staff and quality of service were excellent, but it took quite a lot longer than anticipated.

Service

As above

Service

When I first discovered the fault and drove to the garage I was told I would need to book the car in. I thought offering a quick diagnosis would allow the garage to schedule the work, order parts if needed & please the customer so would be better

Service

Always let you know what is happening

Service

Work was done on time and I was kept up to date on work that was required . Impressed with video of my car having MOT and advice on tyres.

Service

The guys have made a few mistakes such as forgot to fit an oil seal which caused a leak, problems with scheduling as a result of which I was given a corsa as a loan car for my 4 series but they have amended their mistakes later on

Service

The repair was done well within the time that was stated. A follow up phone was made to me the next day asking if the car was alright after the repair, of which I replied that I had not encountered any problems with it. No further problems to date.

Service

I've had and got issues with the car that are not resolved. My experience of the customer service has not been great.I've try to buy a service plan and requested a quote five times. I've now given up ....

Service

Excellent.

Service

Check-in very efficient and friendly. Car ready on time. +Would have preferred courtesy car instead of taxi into Cardiff -Car wash was sub-standard (windscreen full of dirty water spots)

Service

The staff made me welcome and made sure I understood what was going on

Service

Very good job, car came back broken, yet to be resolved

Service

There was only an extra half hour wait. The advisor was friendly and kept me updated.

Service

Work was promp, communication excellent.

Service

Very professional staff at Sytner and pleasant waiting area where I was able to work with my laptop.

Service

As above

Service

Jordan was great and got everything sorted as promised on the same day.

Service

Excellent all round. Good communication and good service

Service

The person who dealt with my car was very friendly and had all the answers. Also sorted the software

Service

met expectations; timely service; but expensive

Service

Call directed quickly and appointment made, courtesy car supplied, with an offer of collecting my vehicle. Kept mobile on the day of appointment.

Service

Fantastic staff, well informed, car clean at the end.

Service

Oliver looked after me from start to finish. Top man.

Service

after a repair to exhaust system dfd, on a car with only 14000 miles, we then had another issue with fume's in car, and a banging noise when driving, returned car back to sytner cardiff who then said this was caused by a loose clamp on the exhaust.:(

Service

Everything was carried out in an efficient manner.

Service

Excellent Service and quick and effective

Service

Everything went on time & smoothly

Service

Car was brought in to dealer in on Tuesday 23 May and was not ready until Thursday 1 June. I was without a car at all until Friday 26 May. Was then provided with an excellent 320 GT for the long bank holiday weekend as had already arranged a holiday.

Service

Great service and always kept up to date with what's happening to car. I also get a video of the work carried out. Showroom waiting area always clean with coffee, juice and water readily available and newspapers to read

Service

Great service

Service

I had to leave the car and catch the train home then again back to Cardiff when I got off the train I had to get a taxi all money out of my pocket with no reduction in the price of the service

Service

friendly and informative. Ann at checking in desk was brilliant

Service

As always the service I received was 5 Star. All staff are very helpful & nothing is too much trouble.

Service

Good price, satisfied with the service and care done on my car only reason is not 5 stars because while I was waiting for my car to be serviced I wasn't offered any beverage or pointed in the right direction to get one... LoL appart from that all go

Service

Booked car in for MOT at 10:00 but was told that the car would not go into the garage until about 11:30 and would be ready about 1:30- did not expect this, thought the car would go in at 10:00 and therefore i would only have had to wait about an hour

Service

Good service

Service

Efficiency and time keeping.

Service

Couldn't have been more helpful

Service

Everything went to plan.

Service

every thing went easy

Service

Very efficient and in time service

Service

Always courteous in offering advice etc

Service

Generally very helpful and professional. There was a little confusion regarding the hire car which was booked for mid-day and not for 8 as requested but this was resolved quickly.

Service

Friendly, fast service. Whilst waiting I was offered a drink and customer services rep had time to have a friendly chat

Service

1st. I'm not a fan of the off site booking system 2nd. I had to wait several weeks to get a booking with a loan car yet ended up with a hire vehicle which prolonged my drop off time, 3rd I always get quoted prices in dealer well above BMW online.

Service

The service was quick and efficient.

Service

Point of contact given who explained process clearly, he kept me updated

Service

The staff and the service given was superb. Had issue that loan cars were not available and only loan car available was when I was on holidays. Offered a hire car but told had to £24 myself. Wld have gone elsewhere if end of warranty check wasn't due

Service

Car picked up at home and returned 3 hours later serviced and cleanedExcellent !

Service

Great service as always. Very welcoming and efficient.

Service

everything sorted, on time, very helpful in trying to look at my concerns. Courtesy car provided, easy to deal with and sympathetic to my plight.(see Q4)

Service

on time, no fuss

Service

Friendly staff

Service

Excellent staff greeting, MOT went like clockwork

Service

The staff are always very helpful

Service

Quick efficient and helpful service!

Service

friendly, helpful professional service

Service

Although my car was booked in for a 2 day element of works it was there for approximately 3 weeks. This is a 18 month old car bought from you in Cardiff so I would expect that you know what parts are needed for it especially as it is all computers.

Service

Dealt with as a waiting, kept informed, issues resolved, good price.Thanks, Ann and Jason.

Service

I had an issue with the drivers door panel "squeaking" which has still not been resolved. It is better than it was but the problem still remains.

Service

Great staff

Service

Checking the servicing paperwork I noticed that 3 of my wheels were the same (typo), I also found I now have a spare wheel, on looking I do not (another typo), the person who inspected my car has said it is still in a good condition.

Service

Everything done as promised, booking was simple and accurate

Service

I was fairly satisfied with the way in which the issue was addressed, but very disappointed with the quality of the BMW I have purchased. This is the 3rd time in 11 months, my X3 has been back in to the dealership with faults.

Service

Very efficient as ever

Service

no hitches

Service

Jordanne Hallet was efficient, courteous and totally professional. Nothing was too much trouble.

Service

Unhappy with having faulty gearbox,steering rack,steering wheel,rear windscreen,USB. Satisfied you changed them. Very unhappy with the exhaust rattle on start up, which from researching is a common fault with flap but to be told it's a normal noise.

Service

excellent service, Oliver was very helpful and on the ball, I enjoyed the video of the car on the ramp

Service

Oliver in service was excellent and made sure my issue was sorted promptly and to my satisfaction

Service

very organised and had telephone calls to remind me on the date

Service

Excellent service, prompt and professional.

Service

Very professional

Service

Initial contact was great, booking was simple and fastDropping the car off was fine, nothing was explained to me about pricing. When I came to pick the car up after being called at 15.45, I arrived at 15:55. I then had to wait until 17:00.

Service

The inside of my car was not cleaned after the service, which is not what used to happen, and the engine cover was loose. I had to go back after 1week to have this fixed.

Service

The perfect location to leave your car for a Service. Keeps my Wife happy to have a day in Cardiff trawling the shops and We visited the Museums which were fantastic.

Service

see below

Service

No problems excellent service,1st class wash and valet.

Service

As a customer I am on guard naturally and shy away from pushy sales staff. My experience at BMW was that I felt I was free to wander about the showroom at will, not feeling under any pressure.

Sales

Kept informed of car order progress throughout

Sales

Edward was fab really enthusiastic .Knew his stuff, loved cars exactly what you want from a salesperson.

Sales

This is the second car I've bought at Sytner Cardiff and as usual everything went as planned

Sales

Very helpfful. Edward kept me up to date and on delivery steve looked after me above and beyond.

Sales

See above

Sales

Amazing service

Sales

Car was not checked before delivery and had to be replaced business manager was extremely poor and very rude in times

Sales

Always satisfied with this dealership when purchasing a new car, the sales people are excellent in the way they deal with you.

Sales

They could provide us with exactly what we asked for and more!! Kept us updated the whole step of the way always kept in contact before and even after we left the centre with our new car outstanding service !

Sales

Salesman was very attentive and every step of the purchase went according to plan. I cannot fault him !

Sales

New car. Good handover.

Sales

The Sales Executive was very attentive and delivery was only a little later than anticipated.

Sales

There was a mess up with the figures and payments and the salesperson didn't really listen to what was asked,although this was sorted out in the end.

Sales

Deal with Sales Executive Richard Gardiner who was very professional from start to finish. He was able to answer all question promptly and source the ideal car at the right price.

Sales

Great service and excellent sales team.

Sales

Staff took time to explain and answer all my questions

Sales

Dealt with in an efficient and friendly manner by Dale McKenzie, as always

Sales

Richard Gardiner of Cardiff made the experience feel very professional and full of confidence with the purchase.

Sales

Mark in new sales was great and Alex the sales manager really helped

Sales

The total experience was excellent and professional

Sales

Overall fine - a couple of issues to sort out as mentioned in Section 4.

Sales

Excellent service from Mark James, Alex Harries and their business managers.

Sales

Alex the salesman was very pleasant and informative. He made the process very simple. Enjoyed the test drive. Philip who delivered the car was punctual,polite and very informative.

Sales

Reception staff were not able to give basic information prior to picking up the new car. Needed this information for car insurance purposes e.g engine size, model. The car was still in the show room ready for pick-up.

Sales

Excellent service and care from sales personnel namely Mark James. Took care through every aspect of the purchase to ensure we were fully informed and included.