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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Poor communication from service team
Although staff were pleasant to me, the delays caused by wrong parts and inability to stick to promised times caused lots of stress, particularly before an interview. The original quote went up by £200 but I couldn't get an explanation why.
I experienced a puncture....telephoned Sytner Cardiff in the first instance and they were extremely helpful in transferring me to BMW emergency services who arranged collection and delivery of my car to Sytner for repairs
Good service and well looked after
Everything dealt with efficiently and to a high quality
great but a bity pricey on two tyres, wouldn't match a local price I had so I paid over the odds for the conveniencedidn't clean off the wheels where the old balance weights had been ,a bit poorvalet wash left the car streaky,
The investigation was carried out keeping me informed as to the progress and the options available to complete the work. Sophie was especially helpful and pleasant
No calls received prior or after collection to arrange or confirm works completed
Friendly and polite staff who genuinely want to give a first class customer experience
would have given completely satisfied but interior of boot area not vacuumed as expected.
Prompt friendly service
I was kept informed all the way
Its something I look forward to I am treated so well and the car always feels so good afterwards!
No adverse issues to note
Servicing and courtesy car went smoothly. MOT repair done straight away
The service was carried out promptly and efficiently and I was kept informed at every stage of the process.
Everything ran smoothly and my expectations were exceeded
Everything as expected
From the moment I walked in I was taken care ofefficient and
The staff were very helpfull and on time with service as promised.
Service staff were efficient and courteous work was completed as promised
Car left at 8am. Agreed pick up time was 3. At 3 I was told that it was still being seen and I could have it sooner by not having it cleaned! It was finally ready at 4.15. My time was not valued a simple courtesy call would have avoided this.
The sales person (Mr Edward Philips) was fantastic really went the extra mile when he didn't really have to!
Ann Harry was very efficient and personable.
no hassle and everything we asked for we received.
Everything went smoothly and explanationsabout replacement parts were spot on.
Warm welcome on arrival. Work completed on time. Staff member walked me to my car. Car washed and looked pristine. What more could I want?
It didn't start off well but Oliver used his initiative and we came to a good understanding.
Sophie was friendly and helpful
Easy to book in and Sophie in the servcie team took care of everything.Got the car back to me quickly and sorted everyhting I'd asked for.
As the car was due to be in for a whole day I was offered a courtesy car. My car was serviced much quicker than this and therefore by the time I had driven home, 20 miles away I more or less was expected to turn around and return to the dealer.
From start to finish was amazing kept updated and nothing was to much trouble
No fuss, and all done promptly.
Great staff at your mini showroom, all were very knowledgable and polite.
i find the customer service advisors very helpful and courteous
From the planning of the work through to the execution and performance of the work ; everything was done to the quality and professionalism one would expect from BMW.
Great staff, competent and friendly
Fast, efficient and ready before the time agreed.
Everything is always top end service
Oliver in services was excellent. Disappointed that I was told I'd be called back, but instead received an email, felt that I was being avoided.
Price was competitive in the end, following discussions.Car had been cleaned but was covered in water marks
The car was collected by a staff member who was very polite and tidy.The car was returned completely washed and valeted.The car was in first class condition.
Friendly and helpful Staff and a Professional service provided.
A recurring problem appears to have been resolved despite being told that there would be a charge for the investigation. No charge was eventually made.
The whole process, from courteous reception to hand back of car, was effective and efficient - and in these days that is a recommendation.
First rate service from start to finish.
The service was excellent however there were a few issues.Call me to discusss 07816880033 not enough space to write answer
Very prompt attention to unexpected maintenance need and excellent service from Sophie.
It took longer than advised. Also, the clean was dreadful!!
From booking service and arriving at BTW Cardiff was very professional and looked after buy your team especially by Mrs Harry was first class
The experience was great! However, when I initially contacted and booked my service I was wrongly advised that I needed one, when in fact I did not.
Easy to make an appointment
Handled with courtesy and efficiency
Not service M O T all good
Very friendly competent staff.
Staff polite and efficient,Work completed in the time frame allocated
It was not really a service as such I just had to sort out a spare wheel issue. this was done promptly and without fuss.
I have no doubts that Sytner looked after my car whilst it was in their care and gave me a free wash and health check, but it was sold as a fast service whilst I waited. It was only an MOT and was left waiting for almost 4 hours. No follow up either.
All went as planned
Everything on time . Excellent customer liason possibly better than usual!
Efficient check in process, helpful and friendly staff, service appears to have been carried out well and car cleaned inside and out.
Excellent service - without booking. Visit due to hazard warning light. Immediate response
This winter health check was organised efficiently and everything was well organised. In addition I think it was very good value for money.
Just that I keep the car spotless. But after u washed it it was covered in dried water spots. Looked awful compared with when it went in. Had to wash it as soon as I come home..If your not going to do it properly I would prefer you to leave it
Very good customer service
Wendy the service advisor was extremely pleasant and helpful.
Picked up my car as organised and dropped it back promptly.
Good service, value for money
Very quick to help with the problem I had.
They were very helpfull
Work was completed on time. Staff were polite & courteous. Car returned clean.
Alison provided first class service as I had to have some maintenance checks done at short notice.
1st class service from your Service Receptionists keeping me informed of when the car was ready
Staff very helpful and work completed on time
Quick easy and Jordanne was extremely polite and helpful
Marked my wheel
Managed to park easily (not always the case!). My time request was accommodated. Car cleaned and valeted. Staff friendly.
Very efficient and very helpful the whole time.
No issues with the service check etc. However:(i) Waiting time was over 2 hours.(ii) On leaving there was a warning light indicating a faulty headlamp bulb (dipped). Due to another appointment (and already late) I had to leave and sort out later!
Oliver has dealt with me on a number of occasions and has always been professional, understand and willing to go above and beyond to ensure I have the best experience possible.
It was just a new tyre.
Issue sorted first attempt.Helpful service
very good help from all staff
Very welcoming and staff so helpful
Good welcome and all done on time
Nothing was too much hassle, they always go above and beyond for me.
Prompt and efficient service, excellent communication from all staff and my car was spotless when I picked it up.
Quick and efficient service. I do like the recent addition of a video review.
Sophie who looked after me was extremely helpful
The service advisor Jordanna was excellent. She was very professional.. Unfortunately my car was damaged whilst it was at Sytner. The damage is to be remedied but the dealership are not prepared to do anything for me with regard to the inconvenience.
Greeted and then staff used my name
I was particularly impressed with the lady that booked in my MOT and greeted me on the day called Ann. Very friendly and great customer service skills.
Friendly welcome. Efficient work.
Fully advised of progress throughout; video great idea
I booked the car in a the time that suited me, the work was carried out very efficiently whilst I waited, and the car was returned valeted at the main door. Also, this was all done in a cheerful and friendly manner.
friendly personal professional service.
Welcoming staff, ease of parking and a truly attentive experience.
This reply is in response to a new vehicle purchase. This is my 4th BMW now and as always the performance of those at BMW Cardiff was exemplary. Jay Dent in the used car section was fantastic in sourcing my vehicle, all in 2 days. Unbelievable.
I find the staff , especially Ann Harry most helpful and friendly.
I have BWM Comprehensive Extended Warrantee on my car but every time there is a fault I am told it is not covered by this Warrantee - very frustrating - I eventually had 2 repairs by warrantee but it seems like you are doing me a favour....!
Well cared for from booking car in to collecting afterwards. Polite, helpful but without being OTT
car not fully cleaned inside
Very friendly and supportive team. Made the whole experience relaxed and straightforward.
Patients helpful assistance from Mark James
Richard Gardiner is superb. Kept me informed and updated throughout our purchase
Staff were very helpful,listened to what we wanted and provided solutions
Everyone was very helpful and friendly and the whole exercise was completed very quickly.
Excellent customer service by the whole team but in particular Richard Gardiner, we were nervous having a new sales person having dealt with Jenna Sloman for many years. However we needn't have worried Richard is as competent if not more attentive
Really friendly and accommodating to all questions
Mark James was extremely helpful and informative about the car options available. His warm style and enthusiasm made it a pleasurable experience. He ensured we had sufficient time to make a decision and assisted with info etc.
Excellent service from intial visit to the branch and then collection of the car.
Ed was great, I first went in over Christmas and didn't end up choosing a car until Jan. He was so patient and always had time for me from Dec-Jan even when I had made a last minute appointment.
Great Service. Every body we dealt with was veryhelpful.
Very Helpful and Professional Staff.
Mainly due to the way things were explained, which made the purchasing straightforward.
all very easy and straightforward in a lovely environment.
Richard was excellent.
The staff were pleasant and helpful - nothing was too much trouble. The salesman went to considerable lengths to find me a car that had everything I wanted and kept me informed of progress throughout.
Very politeMade me feel very comfortable Offered good coffeeAnswered all my questionsVery informative
I had the pleasure of dealing with Alex Harris again... giving me the service I always had with him @Mercedes! Also getting to meet Richard Gardiner who is also a credit to Alex and theSytner Group. They went above and beyond,can't thank them enough.
Fab experience and all the staff were great
Richard spent a long time with me talking through options. He then arranged to bring the car to my work so I could test drive. He was patient while I asked lots of questions to ensure I was 100% comfortable with my purchase.
The service I received was outstanding, the sales person took a lot of his time to show me the car inside and out
Dale provided a 1st class service throughout
My name is John not Sir. I went in wearing jeans, sweatshirt and shabby trainers. I was treated with the greatest of respect and a deal made was done with a lot of fun. The team work between the sales staff was excellent. Advice was excellent.