No news found with your current search criteria.
Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
No filters have been added
No news found with your current search criteria.
I chose the 90 minute service while I waited in the comfortable lounge area. Unlimited hot drinks and biscuits.
It was hassle free. It fell in well that I was able to drop my car off for MOT on a Friday, walk around the corner to catch a train to London for the weekend, and then collect it the same way on my return on the Sunday. MOT done & no parking fees!!
Dealt with the problem overnight despite having to order in parts
Dear Mr JamesFollowing your visit yesterday and your email below I write to inform you that my position on the matter hasnt changed. Furthermore I take exception to the allegation by you that you have made an unauthorised recording of us allegedly
While the service I received was excellent, the item replaced was less than 2 years old.
waste of money
No problems experienced cost explained prior to work
Tyres were not available to complete the service
Answered all my questions perfectly and great friendly service.
KEPT ME UPDATED, AND I LIKED THE VIDEO THEY SENT ME OF THE CAR UP ON THE JACKS
My car was taken into Sytners by the AA as they were unable to carry out the necessary repair. The team at sytners carried out a thorough diagnostic check along with the much appreciated complimentary health check. Car repaired and valeted Next day.
The value on my car has effected the service as it was a disappointing out come knowing i was in a Negative Equity position.
Ann Harry's professionalism and can do attitude made my first experience of your garage a very good one.
Car was not cleaned and the valet was not up to usual standards.
It was a simple process and the communication was excellent
My concerns related to potentially a high use of oil, my questions were fully answered
Job done, acceptable standard but not worth the amount charged for what it was, complimentary valet was ok but for the price could've been better
On this service was told rear brake pads 3mm thick and advised to replace and front brake pads ok at 7mm but on a previous service approx 6 months earlier was advised front brake pads needed replacing which I didnt
Sensible cost. Effective attention to the car. What more can one want......................
tried to charge me for a warranty job.and charge for a battery in the remote,which has not been done.
A panel under my radio head unit fell off - it had not been secured properly. A coolant level warning came on when I got the car just about home. When I checked under the bonnet the filler cap was not in place, the coolant had spilled out.This is bad
Great service from all of the staff involved. Video presentation of items inspected was very informative.
the only negative was the inside of the car didn't get cleaned.
Courteous and efficient customer service.
Great customer service, always polite down to earth employees and always helpful
I generally deal with Ms J Hallett. Ms Hallett is efficient, helpful and very professional in all her dealings and I can no fault with the service she has provided. The technician who generally works on the vehicle is also engaged and thorough.
All issues sorted and completed efficiently and without any complication or delay
Staff w ere very attentive. Tea or coffee and biscuits available while you wait and Daily Newspapers to read. Very comfortable surroundings.
Very efficient in contacting us to arrange service, then work carried out as arainged
Moment you got there, you were looked after
Peter Coggins, got excellent customer service and really went out of his way for me.Very happy to deal with Peter in the future.
I was extremely satisfied with my service experience at Sytner Cardiff, due to the excellent customer care shown by Wendy Reilly, the service advisor and to the service technicians who carried out such an excellent job on my car.
As a customer at Sytner BMW I was greeted on arrival by very helpful and friendly staff who enabled me to have my request for brake service to be dealt with in a timely manner. They did a very good job and with a caring follow up call as well.
Had a call the day before and a follow up call aswell as the service video
Car was required for two days for recall and key receiver whilst time was spent doing a visual inspection video which had only been done a month before on my first visit! Also fault (key recognition) has returned and still causes issues.
Very satisfied with the service experience at the garage but not with the booking experience.Please see above.
When car recalled it is difficult for a single person to keep having to arrange transport back and for to garage.
The communication was first class
As the previous
I was welcomed straight away and seen quickly.Was then provided a taxi back to my hotel.5 star service by Ann Harry
Cost could have been less.
Service staff great and area to wait and refreshement first class
Always top class service.
kept me well informed
They were unable to resolve the issue but were aware that other people have similar complaints. A quick search on the Internet shows this is not an isolated issue and I would like to know when BMW will resolve this issue
See above, the staff at Sytner Cardiff were very helpful. I would return to Sytner Cardiff because of the experience I have had with them.My experience with BMW UK head office however has been very poor, see question 4 in this regard.
It took a while to get the car picked up from the driveway and taken to the dealership, eventually picked up at 7.30 pm after a few phone calls, however once the car arrived at the dealership and the time before it was ready for collection was good
This particular visit was excellent and my request was handled efficiently. Importantly, I was also called back when the car was ready, which sometimes doesn't happen.
Very efficient garage, provides the service I require.
While-u-wait service, comfortable coffee lounge - no issues
No problems and kept informed throughout
Very efficient service.
Vehicle was sent out from Service with different and inadequate tyre pressures which appear to not have been checked or adjusted during the service
The engineer that collected my car did not undertake a walk around with me and was open that he was not a driver but that the team were short staffed so had come to collect my vehicle. However on calling Sytner Cardiff a video in and out was sent.
Good facilitys to use while youre waiting for your car to be returned, plenty of new/used cars to browse also to kill some time.
Cost. I was surprised to find that items I would expect to be in the service were at an additional £67. I was advised by the service lady that if I did not pay this extra amount my service indicator Would not be reset.
The service was better than last time
prompt and professional service, keeping me informed of the status of the work, and when the vehicle will be ready.
Much better than last time - getting loan car much simpler & Wendy was really helpful
picked it up and cured fault
Totally satisfied. The departments work well together - from servicing through to sales and finance. Each department has accommodated me to make best use of my time while Im there.
Good experience. I was not aware of the work that was required during the service (despite asking several times, by email) until the day and was quite surprised to find that it was a major service. This is an area for improvement.
Missed the problem on first visit..correct the problem on 3rd visit
Excellent service as always
The service agent Chris Snapes was very efficient and kept me informed as to the progress of my cars service and MOT check.
What I would expect for a dealer
The work was completed efficiently. As I work away it wasn't a problem leaving my car for the week. The car was cleaned, something I don't do myself
Dealt with very professionally.
When services are booked via online system, sadly the full information doesn't reach the BMW centre at Cardiff. Moreover, when messages are taken by phone by team members, it doesn't get appropriately recorded against customer's account number.
I was welcomed and taken to meet Sophie and the booking in process was very smooth. I was there for just over 2 hours and after I was on my way after my car was cleaned and handed back over.
Every spot on
It cannot be better.
Very efficient service from welcome to personal attention from service managers to a nice clean car on pick up
As the service took the best part of a day to complete I would have appreciated the use of a courtesy car.
Polite, professional and efficient
Sophie dealt with me start to finish and although additional work was required I was kept informed at each stage!
I drive around 6000 miles per year and though the car gets a thorough check-up every 2 years, the inspection in the intervening year is a bit cursory. I may not do enough miles annually, but as the car ages I would like a more thorough scrutiny.
Good service from BMW and Oliver was quick and efficient
It was perfect
Excellent service from all the staff we encountered at Sytner Cardiff. Vehicle was serviced to an excellent standard.
I booked the exact date and time I wanted at short notice, customer service was excellent.
As above really plus it was comfortable waiting for the service to be completed.
As distance from bmw to city centre paid for a taxi. Very kind. Appreciated as my mum is in 70's.
The video link was fantastic. Really good idea.
Un budgeted work required.
I was advised to have brakes and discs replaced repair cost £750.I checked them myself and they are not as worn as Sytner stated, Sytner have gone by what the cars computer has suggested but this doesn't match the actual physical wear.
The driver that picked my car up was lovely and very professional , Wendy who called me was also lovely and very helpful , they really made the experience !
Problem was resolved, but repair involved 2 further visits after diagnosis
On time as promised
Got the right car
Great customer service. Peter Coggin was fantastic in the sale as well as delivery. Very friendly and helpful but not overwhelming.
once again we were not put under any pressure. Every detail was explained fully and were then given all the time we needed to reach our decision.
I really enjoyed the whole process of buying my car at bmw Cardiff, my stand out experience was looking at my car in the hand over bay and getting to know all the details and gadgets in the car, Edward made the whole process very easy.
During the order process I was shown the car and test drive the vehicle, the advisor also assisted in getting the vehicle adapted for my disability, the delivery of my vehicle was a good process I was shown everything within the car.
Given a detailed information before leaving the garage. Disappointed that there is no manual to help with the SatNav, entertainment or telephone equipment. This is very significant as struggled to set the system to get to my destination.
From the test drive to collecting the car, you are the number one priority and you feel as though you are the only customer.
I know the car is good - pretty much expected that and it has delivered. Staff make the difference and get the repeat custom. Lee was open, honest and clear in his explanations. No pressure and very helpful
sales support was first class
Would have been full 5 stars had i been given the chance to confirm my order before production locked.
Excellent customer service
Everything was as expected, there was a slight delay in the car.
Sales assistant listened to what we wanted and were able to agree a specification within our budget.
The facility was clean and staff well presented
Please see my answer to question one.
Comfortable and there was always someone at hand to see if things were ok and offer drinks.
Again it was the professional way I was dealt with on the day of collection
The gentleman was very nice indeed answerd all my questions satisfactory
An excellent service at Sytner Cardiff throughout, very happy that dealership found the car on production line that I was looking for and very efficient at keeping me up do date with progress and delivery.
As stated the service and professionalism of Steve made it a very easy , enjoyable process from start to finish.
made to feel welcome and special
Friendly, commited service. Dale went out of his way and even contacted me on his day off to provide me with updates on the delivery of my car. An excellent service.
Steven James provided a fantastic service, he was helpful and efficient, and found the exact car we wanted! We were very impressed with the high standard of service he provided.
As above in the previous question the whole process from start to finish was hassle free and the car is a pleasure to drive
Everything was done professionally
I received brilliant service from the team at Sytner in Cardiff (Lee Downes). I am very impressed with the vehicle I have purchased and I am very satisfied with the short amount of time of the delivery process.
Pleasant environment Richard made the experience for my wife and myself selecting the car very easy
Your sales rep Steve James was very helpful
Advice and timing excellent