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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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I would've scored a lot higher but I did have to take my car back, after having it fixed through Sytner Cardiff as it developed another fault which was likely linked to the original fault. I think its been resolved. Staff were great an d helpful.
As it says very satisfied with service
Keep informed of progress and very professional.
Looked after got me in the Courtesy car very prompt as I had to get to work
Helpful staff who delivered on their promises.
Excellent service from a chap called Oliver.Tyres did not turn up on time, but external issues.
A problem l've had for a long time which earlier visits have totally failed to address or even take seriously. Sophie arranged a road test with a knowledgeable technician who immediately identified the issue and suggested POSSIBLE solutions
Ann Harry went out of her way to make sure I was completely satisfied with the care of my car.
Good experience. Kept me informed of progress and option regarding the service. Video of vehicle check very useful.
Service rep suggested vehicle would be returned by 1pm, and that I would receive an update mid morning, however by 1pm I had not heard from Alison and it took repeated telephone calls to get a call back.
Friendly and approachable
Very helpful so far.
quality service excellant staff
very pleasant staff
Did not check air springs in the back, the car parked loop sided when left in my drive when left overnight 1" above wheel arch and level with tyre drivers side.both go up to 3" after starting engine in about 2 mins.Booked back in tomorrow Wed 4th
Called Cardiff number to arrange service in Cardiff. Turned up to find no. record of appointment. Then a call from Swansea as service had been arranged there. A complete shambles. At least Cardiff fitted in the MOT.
They tried there best to resolve the issue I have been having.
Didn't need a service even though u sent e mail for a service
Looked after very well when vehicle has been in for servicing.
Kept upto date on progress
The lady who served me was most helpful and looked after us when we returned to collect.
The staff are always attentive to your needs nothing is too much trouble
Very satisfied as they offered basic tea and coffee
Consistently courteous and efficient
Staff very helpful both over the phone and in the showroom and work completed quickly and to a high standard.
The welcome, the work undertaken, the whole ambience.
Comfortable surroundings to wait in, refreshments and wifi provided, kept informed of progress including video update, work completed within timescale given.
Very pleased as always.
Friendly and personal service, I was treated with respect, and I was confident that the issues with the car had been dealt with competently
Easy to arrange, ready on time and car returned in immaculate condition.
Happy with there ability to please
2 minor issues on the car resolved very quickly and the car returned clean and on time
My response would have been 5 stars except for 1 issue. I reported a fault with my wing mirror. I was told it wasnt a bmw part. I complained the service manager verified the part and I had to return with the car to have it fixed. Complete time wast
The issue was fixed first time. I will continue to have my car serviced here.
The one to one contact is excellent; friendly, informed, respectful and polite. The car was beautifully presented upon return, the video is fun, the sofas are comfortable, the coffee is hot. But - see below.....
Very attentive and polite. Explained everything that has been done and provide video evidence.
Extremely pleasant and efficient.
as above, with also a courtesy wash and hoover included!
Good until my last visit when a fault was wrongly diagnosed resulting in several visits. Very inconvenient and irritated that I was not properly listened to.
The cleaning could have been better despite my requests. I was expecting that being a loyal customer and spending £ 2100 I may get the car properly cleaned. The drivers foot mat was having white stains and some stains left inside on seat covers.
Allison was very professional
Although the issue with the windows was sorted, we also stated the m performance foil on the passenger side was peeling off, the car is less than 6 months old, nothing was done about this
All information I asked for was given.
Just exceptional,service as always xx
Professional, friendly service.
No record of my service appointment at reception despite a text confirming it.However, this was quickly corrected
I've had no follow-up from the rep and the service counter has not been reset.
The problem appears to have been resolved but the reluctance to act quickly has tainted my experience.
Excellent service especially the video sent by the engineer
Absolutely nothing to complain about and my (rather dirty) car looked immaculate after the complimentary valet.
Used to have collection and return but this is now discontinued for me . Used service and wait and on a cold day the waiting area is draughty, not a good experience. Next service mileage had not been updated but next mileage date had.
I can see there is a great deal of attention paid on customer satisfaction which can add extra process steps causing slight delays. Not a criticism to the staff at the dealership they are very professional.
Oliver Gould was my service advisor and was the best person I have ever dealt with in an after-sales environment. He clearly enjoys his job, had very good brand knowledge and demonstrated fantastic customer service. Hes an asset to Sytner and BMW.
vehicle was delivered back to my possession tip top condition and also washed and valeted.
very difficult to get to from north cardiffWit was a little too long
Staff at Sytner Cardiff bmw do make you feel like their look after you, great service. Esp appreciate the coffee during and bottle of water when sent on way.
I was offered a car 'birthday' service which was a pleasant surprise and was carried out well - with a helpful supporting video report.
A long standing problem that I have been having has finally been cleared up - it was irritating so having a solution is satisfying.
could have replaced rear wiper which was worn and in this poor weather needed replacing , I will have to make another trip to purchase one before long journey next week ,
Polite, courteous, kept updated at all times.
As a free Service Recall on an old car, it is satisfying to see the same high level of service.
Excellent experience. Chris Snapes, the Service Adviser who dealt with me was very professional and kept me fully informed at every stage of the process, including sending a video of the work carried out by the Technician, Jason Selby.
from the initial contact on breakdown of 5 series to return of car.
good service but I was made to feel that an update to my phone was the problem with the car. I was tol they could not do anything as my phone wasnt updated even though I informed them the problem was happening before the phone update was available.
Excellent communication and help through the process.
Treated as a person and not as an inconvenience
BMW have always provided me with first class service. The small things matter, welcoming you at the front desk, The complementary tea/coffee and full cleaning of the car inside and out on collection is a real bonus. Service only took 90 minutes.
I was dealt with promptly, efficiency and courteously
Work carried out on time
Can always improve things, but overall good service.
Precise information and good communication with Chris on the service desk.
We had one question with regards to our 430d the passenger heater setting display which was explained to us very quickly by Ollie
Everything was very easy and efficient, with helpful staff.
Customer service staff at sytners cardiff are always very helpful and courteous and unfortunately had to deal with all the issues ive had considering I hadn't bought the car from them
Courteous & reliable
Service on whole fine, just the 4 trips slightly annoying
Great job they did on the car
The staff are very polite
Oliver was very helpful and effective
Mot done. Advice taken re brakes.
I was happy to be given a courtesy car, and with the overall experience, but I am not satisfied with the result
Quick and efficient service
The problem was solved with a few additions
Very smooth process
Synter Cardiff have been very helpful, courteous and patient . i wish I bought my car from Cardiff branch and not the newport location. I am not sure where to write about the BMW emergency service but the gentleman that came was very helpful.
Measurement of tyre depth and brake pad wear very unreliable, with hig changes on request for recheckAlso 2mm changes in a week on tyre depths
Again outstanding, complete confidence in the work being done to the highest of standards. Video update was spot on and verbally confirmed a minor issue I was experiencing - great knowledgeCost of tyres/tracking are unacceptable - hence rating
You arranged his work and gave me a courtesy car free of charge as you took the blame for what was wrong. Phone calls and kept in touch well - really useful.
I chose the 90 minute service while I waited in the comfortable lounge area. Unlimited hot drinks and biscuits.
It was hassle free. It fell in well that I was able to drop my car off for MOT on a Friday, walk around the corner to catch a train to London for the weekend, and then collect it the same way on my return on the Sunday. MOT done & no parking fees!!
Dealt with the problem overnight despite having to order in parts
Dear Mr JamesFollowing your visit yesterday and your email below I write to inform you that my position on the matter hasnt changed. Furthermore I take exception to the allegation by you that you have made an unauthorised recording of us allegedly
While the service I received was excellent, the item replaced was less than 2 years old.
Tyres were not available to complete the service
No problems experienced cost explained prior to work
waste of money
Answered all my questions perfectly and great friendly service.
Ann Harry's professionalism and can do attitude made my first experience of your garage a very good one.
KEPT ME UPDATED, AND I LIKED THE VIDEO THEY SENT ME OF THE CAR UP ON THE JACKS
Car was not cleaned and the valet was not up to usual standards.
The value on my car has effected the service as it was a disappointing out come knowing i was in a Negative Equity position.
My car was taken into Sytners by the AA as they were unable to carry out the necessary repair. The team at sytners carried out a thorough diagnostic check along with the much appreciated complimentary health check. Car repaired and valeted Next day.
It was a simple process and the communication was excellent
My concerns related to potentially a high use of oil, my questions were fully answered
Job done, acceptable standard but not worth the amount charged for what it was, complimentary valet was ok but for the price could've been better
Sensible cost. Effective attention to the car. What more can one want......................
On this service was told rear brake pads 3mm thick and advised to replace and front brake pads ok at 7mm but on a previous service approx 6 months earlier was advised front brake pads needed replacing which I didnt
tried to charge me for a warranty job.and charge for a battery in the remote,which has not been done.
A panel under my radio head unit fell off - it had not been secured properly. A coolant level warning came on when I got the car just about home. When I checked under the bonnet the filler cap was not in place, the coolant had spilled out.This is bad
the only negative was the inside of the car didn't get cleaned.
Great service from all of the staff involved. Video presentation of items inspected was very informative.
I generally deal with Ms J Hallett. Ms Hallett is efficient, helpful and very professional in all her dealings and I can no fault with the service she has provided. The technician who generally works on the vehicle is also engaged and thorough.
All issues sorted and completed efficiently and without any complication or delay
Great customer service, always polite down to earth employees and always helpful
Courteous and efficient customer service.
Staff w ere very attentive. Tea or coffee and biscuits available while you wait and Daily Newspapers to read. Very comfortable surroundings.
Very efficient in contacting us to arrange service, then work carried out as arainged
Moment you got there, you were looked after
Peter Coggins, got excellent customer service and really went out of his way for me.Very happy to deal with Peter in the future.
I was extremely satisfied with my service experience at Sytner Cardiff, due to the excellent customer care shown by Wendy Reilly, the service advisor and to the service technicians who carried out such an excellent job on my car.
The customer service was excellent
Welcoming, polite and attentive to my needs without being overbearing. When I first went to the dealer I had my 11 year old daughter with me and the staff, particularly the salesman engaged with her and ensured she was involved in the process.
Easy progress with constant updates.
Simple process & I requested a number of things were not done to the car prior to handover - Im fussy to the point of OCD with regard to cleaning my vehicles and collected the vehicle still in its protective wrap. Every request was followed through
on the whole very satisfied except for the explanation and demonstration of connected drive
From start to finish everything went smoothly and I was very happy.
professional service throughout
We 'built' the car together with every aspect explored and costed. The car was delivered at the agreed time and all controls were explained. The computer was programmed for my personal needs- phone, addresses, radio. Paperwork was completed with ease
Mr. Mark James (Cardiff) was very knowledgable and went "out-of-his-way" to answer all our questions and explained EVERY feature, function and control before we drove off in our new car. Excellent !
I must particularly praise your sales exec Dale McKenzie who dealt with my recent purchase. Dale was really helpful in sourcing the car that I wanted from your stock, especially finding a car that had the specification that I wanted.
Informative and attentive. The only reason I didn't rate a 5 was there was a little chasing to be done for the choice of Reg number.
An excellent service by a very experienced team
Peter Coggins was fanatic! We were very pleased with his professional and excellent service
Good expertise and customer service from Dale McKenzie. He is a pleasure to do business with
My experience with Dale McKenzie of the sales team was excellent but finding dirty carpets in the footwell and the bonnet not being able to close properly due to misalignment was poor, albeit Dale got the bonnet issue resolved quickly.
Love the car. Best vehicle Ive had
The handover was delayed because of a fault on the vehicle, however it was delivered to me the following day
Excellent customer service from Lee Downes throughout the whole experience.
My salesman Mark James was knowledgeable and kept me informed of all developments while I was waiting for my car to be built.
Helpful advice from sales staff.
Although the delivery of our car took a little longer than originally expected we were always kept in the loop we are very happy with our new car
While awaiting delivery of our car we were kept informed of the progress of the delivery by Mark James and when we visited the centre at Sytner Cardiff we were well looked after by the staff.
Steve James was great, welcoming, informative etc. Also the greeting staff were lovely
Friendly knowledgeable and experienced sales executive
Got the right car
Great customer service. Peter Coggin was fantastic in the sale as well as delivery. Very friendly and helpful but not overwhelming.
once again we were not put under any pressure. Every detail was explained fully and were then given all the time we needed to reach our decision.
I really enjoyed the whole process of buying my car at bmw Cardiff, my stand out experience was looking at my car in the hand over bay and getting to know all the details and gadgets in the car, Edward made the whole process very easy.
During the order process I was shown the car and test drive the vehicle, the advisor also assisted in getting the vehicle adapted for my disability, the delivery of my vehicle was a good process I was shown everything within the car.
Given a detailed information before leaving the garage. Disappointed that there is no manual to help with the SatNav, entertainment or telephone equipment. This is very significant as struggled to set the system to get to my destination.
From the test drive to collecting the car, you are the number one priority and you feel as though you are the only customer.