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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Jordan was great and got everything sorted as promised on the same day.
Excellent all round. Good communication and good service
The person who dealt with my car was very friendly and had all the answers. Also sorted the software
Oliver looked after me from start to finish. Top man.
met expectations; timely service; but expensive
Fantastic staff, well informed, car clean at the end.
Call directed quickly and appointment made, courtesy car supplied, with an offer of collecting my vehicle. Kept mobile on the day of appointment.
after a repair to exhaust system dfd, on a car with only 14000 miles, we then had another issue with fume's in car, and a banging noise when driving, returned car back to sytner cardiff who then said this was caused by a loose clamp on the exhaust.:(
Excellent Service and quick and effective
Everything was carried out in an efficient manner.
Car was brought in to dealer in on Tuesday 23 May and was not ready until Thursday 1 June. I was without a car at all until Friday 26 May. Was then provided with an excellent 320 GT for the long bank holiday weekend as had already arranged a holiday.
Everything went on time & smoothly
Great service and always kept up to date with what's happening to car. I also get a video of the work carried out. Showroom waiting area always clean with coffee, juice and water readily available and newspapers to read
I had to leave the car and catch the train home then again back to Cardiff when I got off the train I had to get a taxi all money out of my pocket with no reduction in the price of the service
As always the service I received was 5 Star. All staff are very helpful & nothing is too much trouble.
friendly and informative. Ann at checking in desk was brilliant
Good price, satisfied with the service and care done on my car only reason is not 5 stars because while I was waiting for my car to be serviced I wasn't offered any beverage or pointed in the right direction to get one... LoL appart from that all go
Booked car in for MOT at 10:00 but was told that the car would not go into the garage until about 11:30 and would be ready about 1:30- did not expect this, thought the car would go in at 10:00 and therefore i would only have had to wait about an hour
Efficiency and time keeping.
Couldn't have been more helpful
Everything went to plan.
every thing went easy
Very efficient and in time service
Generally very helpful and professional. There was a little confusion regarding the hire car which was booked for mid-day and not for 8 as requested but this was resolved quickly.
Always courteous in offering advice etc
Friendly, fast service. Whilst waiting I was offered a drink and customer services rep had time to have a friendly chat
Point of contact given who explained process clearly, he kept me updated
1st. I'm not a fan of the off site booking system 2nd. I had to wait several weeks to get a booking with a loan car yet ended up with a hire vehicle which prolonged my drop off time, 3rd I always get quoted prices in dealer well above BMW online.
The service was quick and efficient.
The staff and the service given was superb. Had issue that loan cars were not available and only loan car available was when I was on holidays. Offered a hire car but told had to £24 myself. Wld have gone elsewhere if end of warranty check wasn't due
Car picked up at home and returned 3 hours later serviced and cleanedExcellent !
Great service as always. Very welcoming and efficient.
on time, no fuss
everything sorted, on time, very helpful in trying to look at my concerns. Courtesy car provided, easy to deal with and sympathetic to my plight.(see Q4)
Although my car was booked in for a 2 day element of works it was there for approximately 3 weeks. This is a 18 month old car bought from you in Cardiff so I would expect that you know what parts are needed for it especially as it is all computers.
Dealt with as a waiting, kept informed, issues resolved, good price.Thanks, Ann and Jason.
Excellent staff greeting, MOT went like clockwork
Quick efficient and helpful service!
The staff are always very helpful
friendly, helpful professional service
Jordanne Hallet was efficient, courteous and totally professional. Nothing was too much trouble.
Everything done as promised, booking was simple and accurate
Checking the servicing paperwork I noticed that 3 of my wheels were the same (typo), I also found I now have a spare wheel, on looking I do not (another typo), the person who inspected my car has said it is still in a good condition.
I had an issue with the drivers door panel "squeaking" which has still not been resolved. It is better than it was but the problem still remains.
Very efficient as ever
I was fairly satisfied with the way in which the issue was addressed, but very disappointed with the quality of the BMW I have purchased. This is the 3rd time in 11 months, my X3 has been back in to the dealership with faults.
Unhappy with having faulty gearbox,steering rack,steering wheel,rear windscreen,USB. Satisfied you changed them. Very unhappy with the exhaust rattle on start up, which from researching is a common fault with flap but to be told it's a normal noise.
excellent service, Oliver was very helpful and on the ball, I enjoyed the video of the car on the ramp
Oliver in service was excellent and made sure my issue was sorted promptly and to my satisfaction
very organised and had telephone calls to remind me on the date
Excellent service, prompt and professional.
Initial contact was great, booking was simple and fastDropping the car off was fine, nothing was explained to me about pricing. When I came to pick the car up after being called at 15.45, I arrived at 15:55. I then had to wait until 17:00.
The inside of my car was not cleaned after the service, which is not what used to happen, and the engine cover was loose. I had to go back after 1week to have this fixed.
The perfect location to leave your car for a Service. Keeps my Wife happy to have a day in Cardiff trawling the shops and We visited the Museums which were fantastic.
No problems excellent service,1st class wash and valet.
The service at the desk was fantastic. Wendy and Robin were amazing.
You offered a delivery and collection service, called to see if we were satisfied with the car service, and called to see if we were satisfied with the service of the delivery/collection facility. Also the car was cleaned throughly inside and out.
Very good customer service also the car was checked over as required with advice on what might be addressed in the near future and was validated before collection
Sophie very polite
A very happy with the service you gave me
Service / health check was handled professionally and courteously even though I wasn't paying and was my first visit to this franchise
Carried out what they promised and kept me informed
Service was good. Only downside was I wanted the paint work inspected and was initially told this would be done on site. During service I was told I had to take car to offsite bodyshop to get inspected, so another trip.
went like clockwork
Excellent and efficient from start to finish. i arrived early was seen early and left early. I was informed the whole process.
Good service when I got there phone call prior to arriving very poor
Excellent service from the main reception, through to Jordaane the Service Advisor and the work carried out.
As always totally satisfied with the friendly, efficient staff and service experienced at Sytner Cardiff.
I was sent a video explanation of the brakes I wanted examined. It allayed my concerns and was professionally delivered
The staff at Sytner were very welcoming. The service on the car was completed at the time we had been told. Loved the addition of a video when the car had been checked. Overall a good experience.
Courteous service always. Swift and good value.
The exercise was Carried out seamlessly and the car was returned clean and vacuumed
All are very attentive. Great service from Susan Reilly and Jordan Hallet.
Every aspect of my visit was perfect.
Efficient from booking to completion.
Everything was fully explained and completed efficiently.
Wanted to try the i3 as a courtesy car, which the call centre had arranged. Then told the boss has the i3 and so was offered a 5 series instead. Car needed a tyre for the MOT. They had trouble finding more than 1 as I requested all four replaced.
Ann was lovely and friendly and went through the suggestions for the new tyre. Also had an after service call to make sure everything was ok.
While the staff were excellent as always, it was frustrating to have to make two separate visits to the garage to replace my rear lights. I was booked in to have them both replaced, but only one light was available to fit as they had not been ordered
Robyn kept me informed along the way from pick up to drop off
It was all so easy!
all went smoothly
Always good, always keep you informed. Very knowledgeable staff. Wendy Reilly always takes time to explain and give the best options
Arrangement for the service and reception at the garage was very good. Ann Harry the customer service advisor was excellent and made the whole process painless.
Not sufficient explanation given of service and costs given prior to the appointment. Signs that the service seemed rushed leaving me a little uneasy. The clock setting was not put back, so what else is unfinished that I don't know off?
No problems and no hassle
MOT for my car was fraught with problems, causing some inconvenience. However, service staff dealt with this promptly following my complaint.
I attended Sytner in order to replace a punctured tyre. The tyre was attended to and I was on my way within 2 hrs. Very good service.
Sorted out the issue with my windscreen wiper and was all covered under warranty. I was really impressed that you also washed the car! Loved the pick up and drop off service, amazing service thanks!
Very helpful and supportive staff
Service and attention always superb
Salesman was very attentive and every step of the purchase went according to plan. I cannot fault him !
New car. Good handover.
The Sales Executive was very attentive and delivery was only a little later than anticipated.
There was a mess up with the figures and payments and the salesperson didn't really listen to what was asked,although this was sorted out in the end.
From placing the order for the car to receiving delivery in two weeks I am very satisfied but had to compromise on options or delivery would have been two months hence not completely satisfied , salesman was professional and kept me well informed.
Great service and excellent sales team.
Deal with Sales Executive Richard Gardiner who was very professional from start to finish. He was able to answer all question promptly and source the ideal car at the right price.
My previous finance agreement wasn't settled by BMW Cardiff as agreed so I had a payment taken out after the transfer date. On calling, the Business Manager settled the account for me.
Staff took time to explain and answer all my questions
Dealt with in an efficient and friendly manner by Dale McKenzie, as always
Richard Gardiner of Cardiff made the experience feel very professional and full of confidence with the purchase.
Mark in new sales was great and Alex the sales manager really helped
The total experience was excellent and professional
Overall fine - a couple of issues to sort out as mentioned in Section 4.
Alex the salesman was very pleasant and informative. He made the process very simple. Enjoyed the test drive. Philip who delivered the car was punctual,polite and very informative.
Excellent service from Mark James, Alex Harries and their business managers.
Reception staff were not able to give basic information prior to picking up the new car. Needed this information for car insurance purposes e.g engine size, model. The car was still in the show room ready for pick-up.
Excellent service and care from sales personnel namely Mark James. Took care through every aspect of the purchase to ensure we were fully informed and included.
Our salesman, Dale Mckenzie, was helpful, professional and approachable and made us feel like valued customers. He also stayed in contact throughout the process which is something we valued.
A good experience, all went very smoothly.
Excellent service from knowledgeable staff.
Car arrived quickly and was as specified.
One disappointment was the late delivery. Apparently this was due to non-availability of engines. However it caused a number of implications / complications quite a bit of extra "hassle".Otherwise completely satisfied with service.
Staff knowledgeable and information required at hand.
The sales team was very efficient and pleasant .
Very professional approach
just very pleased with experience what i have come to expect
Because as usual all involved were professional and attentive throughout the purchase process
Extremely professional changeover. Kept me updated tbroughout process
Mark was always available to meet with us at our convenience and was most helpful when 'building' the car.
Having ordered the car very early I had hoped to take possession earlier in March.
There was nothing extra that could have been done to improve service
Professional conduct throughout the sale, linked with an excellent knowledge of the model chosen
From start to finish, all went smoothly.
Great sales team made the purchasing process easy
Delivered on date that I was quoted
The salesman and all the other staff were more than helpful. They answered all questions on the day and also on the phone when I had a few more questions.
Great staff at all levels from when you enter at reception to Sales staff
Very smooth no problems
Edward the sales rep was very helpful, informative and pleasant.
Amazing service from start to finish. Lee constantly kept me updated, I had great confidence and trust whilst dealing with Lee. I would most definitely be a returning long term customer.