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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Tended to my needs and answered my questions
Friendly and accommodating, both on the phone and in person.
Jordanne Hallet was extremely helpful and professional throughout, keeping md updated on the status of my vehicle.
No problems and very helpful
Please see answer above as this applies to this question
I was kept up to date at every stage and made to feel valued.
I have visited the garage twice in 1 week: the first was to have 4 new tyres and second was to have the Advanced Eye Car cameras fitted (front and rear). I would have liked somebody to take me through how the cameras worked before I left the garage.
Young lady was efficient. polite and helpful
First class advice and extremely helpful --even sent me a video of the car before purchase
Dealership was excellent, the price issue spoilt the experience.
All work completed and felt that I was a valued customer at the dealership
Professional, reliable and consistent.
You've still got my car - from the 19th July!
Easy booking and professional service
The booking lady was superb however the pressure to have overpriced work undertaken was disappointing.
Staff are very polite
Very good staff service and I was very pleased to have access to a video of the undercarriage inspection of the car.
As above - efficient
on this occasion my "fast lane service" took a little longer than the advertised 90 minutes......everything else was the usual 100%
Level of service was sufficient
It was done very well and quickly
fast efficient service,
Had to wait a bit longer than I was told. It Wasn't a big issue though. Also wasn't offered a drink like I seen a few other customers being offered.
I have never received anything less than the ultimate customer service experience.
Pleased with the service
See answer to question 1
Our questions were answered and the salesman was readily availablyto answer any questions
Problem diagnosed and repaired in time for return journey as promised.
So far the car has been in 3 times to get the exhaust straight, now the replacement rattles and the heat shield also now rattles after warranty work. I have invested a total of 6 hours of my time, plus 150 miles just travelling to and from BMW so far
Again their efficency
When arriving at synter my name was not on the booking in form
V good service
There's always room for improvement
Good friendly service staff. Car returned in showroom condition.
Best Customer service
No reason to fault it.
Has to book the car in for a second time toHave the reversing camera repaired
Excellent staff and service was carried out without any problems.
The service assistant - Wendy I beleive - was spot on in dealing with my requirements.
Did what you said you would do
Courteous, friendly and efficient service from Jordanne Hallet
Again, all my dealing were with Imran and his customer care was incredible.
Problem solved within time factor agreed
They dealt with all of my queries with a professional manner.
The staff and quality of service were excellent, but it took quite a lot longer than anticipated.
Always let you know what is happening
When I first discovered the fault and drove to the garage I was told I would need to book the car in. I thought offering a quick diagnosis would allow the garage to schedule the work, order parts if needed & please the customer so would be better
Work was done on time and I was kept up to date on work that was required . Impressed with video of my car having MOT and advice on tyres.
I've had and got issues with the car that are not resolved. My experience of the customer service has not been great.I've try to buy a service plan and requested a quote five times. I've now given up ....
The guys have made a few mistakes such as forgot to fit an oil seal which caused a leak, problems with scheduling as a result of which I was given a corsa as a loan car for my 4 series but they have amended their mistakes later on
The repair was done well within the time that was stated. A follow up phone was made to me the next day asking if the car was alright after the repair, of which I replied that I had not encountered any problems with it. No further problems to date.
Check-in very efficient and friendly. Car ready on time. +Would have preferred courtesy car instead of taxi into Cardiff -Car wash was sub-standard (windscreen full of dirty water spots)
The staff made me welcome and made sure I understood what was going on
Very good job, car came back broken, yet to be resolved
There was only an extra half hour wait. The advisor was friendly and kept me updated.
Work was promp, communication excellent.
Very professional staff at Sytner and pleasant waiting area where I was able to work with my laptop.
Jordan was great and got everything sorted as promised on the same day.
Excellent all round. Good communication and good service
The person who dealt with my car was very friendly and had all the answers. Also sorted the software
Fantastic staff, well informed, car clean at the end.
Call directed quickly and appointment made, courtesy car supplied, with an offer of collecting my vehicle. Kept mobile on the day of appointment.
Oliver looked after me from start to finish. Top man.
met expectations; timely service; but expensive
after a repair to exhaust system dfd, on a car with only 14000 miles, we then had another issue with fume's in car, and a banging noise when driving, returned car back to sytner cardiff who then said this was caused by a loose clamp on the exhaust.:(
Excellent Service and quick and effective
Everything was carried out in an efficient manner.
Car was brought in to dealer in on Tuesday 23 May and was not ready until Thursday 1 June. I was without a car at all until Friday 26 May. Was then provided with an excellent 320 GT for the long bank holiday weekend as had already arranged a holiday.
Everything went on time & smoothly
I had to leave the car and catch the train home then again back to Cardiff when I got off the train I had to get a taxi all money out of my pocket with no reduction in the price of the service
Great service and always kept up to date with what's happening to car. I also get a video of the work carried out. Showroom waiting area always clean with coffee, juice and water readily available and newspapers to read
friendly and informative. Ann at checking in desk was brilliant
As always the service I received was 5 Star. All staff are very helpful & nothing is too much trouble.
Good price, satisfied with the service and care done on my car only reason is not 5 stars because while I was waiting for my car to be serviced I wasn't offered any beverage or pointed in the right direction to get one... LoL appart from that all go
Booked car in for MOT at 10:00 but was told that the car would not go into the garage until about 11:30 and would be ready about 1:30- did not expect this, thought the car would go in at 10:00 and therefore i would only have had to wait about an hour
Couldn't have been more helpful
Efficiency and time keeping.
Everything went to plan.
Very efficient and in time service
every thing went easy
Always courteous in offering advice etc
Generally very helpful and professional. There was a little confusion regarding the hire car which was booked for mid-day and not for 8 as requested but this was resolved quickly.
Friendly, fast service. Whilst waiting I was offered a drink and customer services rep had time to have a friendly chat
1st. I'm not a fan of the off site booking system 2nd. I had to wait several weeks to get a booking with a loan car yet ended up with a hire vehicle which prolonged my drop off time, 3rd I always get quoted prices in dealer well above BMW online.
Point of contact given who explained process clearly, he kept me updated
The service was quick and efficient.
2nd time dealing with Dale, so glad he has returned
Dale was a great help throughout and made us feel completely at ease and answered all our questions and made us confident that it was the right choice to buy the car.
Excellent Service by mark and Alex
had to go outside for the car when the presentation room was blocked by a car who no one knew who was using it (embarrassing) and then having to go and get fuel afterwards when previous purchase was first class
I was very impressed with the service provided by Sytner BMW Cardiff, especially Sales Executive Edward Phillips who was very approachable, knowledgeable, and worked tirelessly to get me the car I wanted. Very pleased. Exceptional service.
Everything was first class
Excellent service and very friendly staff
see below, regarding the extreme discomfort of the car seats
As a customer I am on guard naturally and shy away from pushy sales staff. My experience at BMW was that I felt I was free to wander about the showroom at will, not feeling under any pressure.
Edward was fab really enthusiastic .Knew his stuff, loved cars exactly what you want from a salesperson.
Very helpfful. Edward kept me up to date and on delivery steve looked after me above and beyond.
This is the second car I've bought at Sytner Cardiff and as usual everything went as planned
Kept informed of car order progress throughout
Car was not checked before delivery and had to be replaced business manager was extremely poor and very rude in times
Always satisfied with this dealership when purchasing a new car, the sales people are excellent in the way they deal with you.
They could provide us with exactly what we asked for and more!! Kept us updated the whole step of the way always kept in contact before and even after we left the centre with our new car outstanding service !
Salesman was very attentive and every step of the purchase went according to plan. I cannot fault him !
New car. Good handover.
The Sales Executive was very attentive and delivery was only a little later than anticipated.
There was a mess up with the figures and payments and the salesperson didn't really listen to what was asked,although this was sorted out in the end.
Great service and excellent sales team.
Deal with Sales Executive Richard Gardiner who was very professional from start to finish. He was able to answer all question promptly and source the ideal car at the right price.
Staff took time to explain and answer all my questions
Dealt with in an efficient and friendly manner by Dale McKenzie, as always
Richard Gardiner of Cardiff made the experience feel very professional and full of confidence with the purchase.
Mark in new sales was great and Alex the sales manager really helped