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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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Sytner Cardiff win Electric Experience Event

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication throughout and high quality work

Service

professional and welcoming

Service

Car serviced but judder on car not cured (I have twice paid King Tyres to balance wheels) Sophie has offered to look at alignment for £50.00. I am not happy that they would even contemplate asking me for this when I spent £400 on its first service.

Service

Could not fault the attentive and polite service

Service

Prompt service. Recognised by the person who had to deal with me. Comfortable waiting area.

Service

Service good as exepnsive warranty repair, but I had to pay for taxi part way onward amd complete on return to collect vehicle, although only around £15, I was out of pocket on a warranty repair.

Service

MOT/service was done in a timely manor

Service

All the different aspects of the service were explained to me before they started.

Service

Excellent customer service. Work carried out in a timely manner.

Service

car was serviced cleaned and given back to me as expected

Service

Prompt, Helpful and Efficient.

Service

It took nearly 4 hours to change a tyre.

Service

Again the video they sent me said everything.

Service

Poor communication. In adequate attention to obvious detail in inspection process. Incorrect rebooting of OBC.

Service

Everything went smoothly and I was very pleased with the service.

Service

Job done satisfactorily

Service

As always, really good service and attention to detail.

Service

The staff were efficient and the dealership was very comfortable and accommodating.

Service

My car has been in from new 6 times for squeaky breaks Going in again for the 7th time !!Totally fed up with NOT fixing the problem in over 12 months Hoping you reply to this complaint

Service

Very well organised and satisfied with the service given.

Service

Not only was the repair carried out efficiently but on hand back my car had been valeted and looked immaculate

Service

Staff helpful, and car was clean on return.

Service

Very happy but did discover pricing at Newport was cheaper than the Cardiff Branch and I reside very much central of both branches.

Service

Can't do enough to help in any way.

Service

Just a very pleasant experience

Service

We waited for our car to be repaired. Excellent and comfy sitting area, good refreshment facilities, clean toilet area. A very good welcome and friendly staff and we were kept updated on the progress of our car repair.

Service

An original confusion over the work required and being told this could be done on a Saturday, which I later found out it couldn’t. It was resolved, but it wasted a few weeks of waiting to get fault sorted. This was an issue with your booking centre.

Service

As always the service team were brilliant. It was an easy process to book my service and MOT, and then time taken to process me in the morning was great, and the car was available at the time I asked for in the afternoon. Again a quick and painless e

Service

Parking was a bit chaotic

Service

Always great service and care

Service

I find that the organiser approached to the execution of the work was impressive. Good communication throughout the day and great work on the vehicle

Service

All good

Service

Car was serviced in one day and had a courtesy car. Valet could of been a bit better though

Service

cup of tea and coffee, car was ready when they said, phoned and informed when it was ready, everything was good. And they cleaned the car after service Excellent!

Service

Always professional, always keep you informed. Excellent relationship with customers. Ann is superb to deal with

Service

Very good service and cam away satisfied

Service

Surprised that one BMW franchise (Llandudno J) could not rely on the diagnosis of another franchise (Cardiff), and I had to pay for diagnosis twice (had to travel)Shocked that the the hourly rate for diagnosis was £90 in Cardiff and £168 in L.J.!

Service

They Had my car for 2 days on such a little job. I wasn't notified that my car was being kept for 2 days until i phoned in at 5pm on the day.I would have expected a call from BMW to let me know.

Service

On this occasion - fine! There have been several instances with both of our BMWs when Sytners has badly let us down and failed abysmally on the customer service front. This was not one of those!

Service

Sophie went out of her way to ensure that my car was ready for the time I needed it back despite a busy workshop.

Service

Completely satisfied, BMW are quick and thorough meeting all the needs of the customer.

Service

They did what I needed to have done in the correct time frame

Service

Trivial service but somehow the garage managed to reset or cancel just about every setting in the iDrive: e.g., Auto date/time turned off; 24h clock to 12h; all postcodes stored in sat nav converted to lat-/longitude; all radio presets cancelled...

Service

See above

Service

Timely

Service

Very obliging

Service

Excellent, ladies at the front desk are very polite and helpful and Oliver Gould was also extremely helpful with my issues.

Service

Couldn't put completely satisfied due to poor parking at site. No room.

Service

Very polite, communicative and on time

Service

Felt my car was well looked after and in safe hands

Service

All done on time and car cleaned as well

Service

Car not ready when promised, and no message sent to indicate delay.

Service

All work carried out efficiently and on time

Service

Great service

Service

Alison and Oliver at the dealership were very helpful. Mark at the bodyshop has been very helpful too. These guys have an in depth knowledge of BMW and so it is pleasant, easy and hassle free to discuss things with them.

Service

Car looked at on time despite lots of difficulty parking the car on the Sytner forecourt due to lack of spaces.

Service

See above. Staff went above and beyond to see to my needs.

Service

Professional staff

Service

Sytner Cardiff customer service is a credit to the Sytner group. Attentiveness of the staff is professional, efficient and respectful whilst still remaining friendly and the presentation of the vehicle after service is to a high standard.

Service

All positive .good turn around and updates

Service

Quick service without problems

Service

Great to have a video from the garage showing around the car.

Service

My name was on on the daily list although I had booked. They confirmed I was in the system. I waited for 20 minutes to be served but I had to leave so I said I'd book another day. Someone volunteered to take my keys and sort things after I left

Service

Super welcome as always

Service

First class service _ kept me informed of progress throughout _ great WiFi & coffee _ I'll be back in future for my servicing _ thanks ....

Service

Wasn’t offered a collection initiallyWas quoted the wrong price - over £200 moreCar not cleaned satisfactorily after the service

Service

As above . The visit was seemless

Service

No issues

Service

Oliver was great

Service

Repair completed

Service

Staff very attentive.

Service

Would have been 5 star but software problems caused delay on pick up

Service

no complaints at all with my experience of the service. Car returned cleaned also.

Service

The whole process ,from booking my car in to collecting it later was extremely "easy" and stress free! The member of staff on service reception ,Ann Harry was "brilliant",friendly efficient ,a credit to the company!

Service

Health-check and clean completed in the predicted time.Written response to request for wheel bolt torque setting.Free tea and internet whilst waiting.Courteous service.

Service

Very professional service.

Service

Fast efficient service

Service

Completely because they are very friendly and do a wonderful job.

Service

Again very professional and courteous service

Service

Staff are fantastic

Service

Alison Williams was extremely professional, courteous and knowledgeable.

Service

I would've scored a lot higher but I did have to take my car back, after having it fixed through Sytner Cardiff as it developed another fault which was likely linked to the original fault. I think its been resolved. Staff were great an d helpful.

Service

Keep informed of progress and very professional.

Service

As it says very satisfied with service

Service

Helpful staff who delivered on their promises.

Service

Looked after got me in the Courtesy car very prompt as I had to get to work

Service

Excellent service from a chap called Oliver.Tyres did not turn up on time, but external issues.

Service

A problem l've had for a long time which earlier visits have totally failed to address or even take seriously. Sophie arranged a road test with a knowledgeable technician who immediately identified the issue and suggested POSSIBLE solutions

Service

Good experience. Kept me informed of progress and option regarding the service. Video of vehicle check very useful.

Service

Ann Harry went out of her way to make sure I was completely satisfied with the care of my car.

Service

Friendly and approachable

Service

Service rep suggested vehicle would be returned by 1pm, and that I would receive an update mid morning, however by 1pm I had not heard from Alison and it took repeated telephone calls to get a call back.

Service

Very helpful so far.

Service

quality service excellant staff

Service

Did not check air springs in the back, the car parked loop sided when left in my drive when left overnight 1" above wheel arch and level with tyre drivers side.both go up to 3" after starting engine in about 2 mins.Booked back in tomorrow Wed 4th

Service

very pleasant staff

Service

Called Cardiff number to arrange service in Cardiff. Turned up to find no. record of appointment. Then a call from Swansea as service had been arranged there. A complete shambles. At least Cardiff fitted in the MOT.

Service

Looked after very well when vehicle has been in for servicing.

Service

Didn't need a service even though u sent e mail for a service

Service

They tried there best to resolve the issue I have been having.

Service

Kept upto date on progress

Service

The lady who served me was most helpful and looked after us when we returned to collect.

Service

Very satisfied as they offered basic tea and coffee

Service

The staff are always attentive to your needs nothing is too much trouble

Service

Consistently courteous and efficient

Service

Staff very helpful both over the phone and in the showroom and work completed quickly and to a high standard.

Service

The welcome, the work undertaken, the whole ambience.

Service

Professional service.

Service

Comfortable surroundings to wait in, refreshments and wifi provided, kept informed of progress including video update, work completed within timescale given.

Service

Very pleased as always.

Service

Staff very friendly and not pushy. I knew Dale McKenzie as he had sold me BMW's previously. He provided excellent service and advice.

Sales

they gave me a plastic key ring which I found to me to be unprofessional. I was told that they are getting a shipment that week but now it’s 3 weeks later and I still haven’t received anything.

Sales

The whole experience was very smooth ,hassle free

Sales

Positive experience at Sytner Cardiff. Very professional, knowledgeable and cordial sales manager, Alex Harris

Sales

highly professional team who looked after me answered all my questions and delivered a great car on time to spec

Sales

Overall the staff in the Cardiff centre were very helpful, mark James was very approachable always greeting you with a smile. Made us feel like a valued customer.

Sales

We were looked after from the minute that we walked through the door with a welcome and s coffee . We sat down with Ed in the Cardiff BMW showroom and he was informative and friendly explaining everything to us .

Sales

i found it very straight forward and easy to do

Sales

Very attentive salesman, allowed me to do a late model switch for Motability scheme

Sales

Greeted by friendly staff given complementary drinks not rushed and very well looked after

Sales

Nothing was too much trouble

Sales

As well as the previously mentioned standard and quality of sales people and showroom my sales person had the right levels of knowledge and gave me a good level of communication through the purchase process

Sales

Can not think how it could have been improved

Sales

Everything I required was catered for

Sales

We had a Mercedes before - which was great. But the quality in the BMW is outstanding

Sales

Staff are very accommodating.

Sales

Very good would come back

Sales

No joke, it’s been Fab

Sales

As always the attention to detail was very good and the collection was very simple but well explained

Sales

Staff are pleasant, polite and extremely helpful. The service I received from the team in Cardiff is a lot better than I have received previously from other manufacturers.

Sales

Statements were clear and delivered as expected.

Sales

I can only say it was first class from start to the hand over of my BMW nothing was too much trouble Lee Downes was the best making myself and family feel really special taking the time to fully explain the whole process.

Sales

Very friendly very helpful

Sales

Courteous and professional

Sales

Amazing service.

Sales

Very welcoming overall.

Sales

The customer service was excellent

Sales

Welcoming, polite and attentive to my needs without being overbearing. When I first went to the dealer I had my 11 year old daughter with me and the staff, particularly the salesman engaged with her and ensured she was involved in the process.

Sales

Easy progress with constant updates.

Sales

Amazing service delivered by Edward Phillips. He made the process of buying a new BMW enjoyable and hassle free. His friendly persona and in-depth brand knowledge made me feel at ease with such a big decision. 10/10!

Sales

We are always made welcome and special and it is very genuine especially from Alex Harris. This is the main reason we keep returning. For many years our second car ahs been a Porsche but now both our cars are from Sytner BMW

Sales

Peter the salesman did everything he could to make it as painless as possible and my wife loved the bouquet of flowers.

Sales

Simple process & I requested a number of things were not done to the car prior to handover - I’m fussy to the point of OCD with regard to cleaning my vehicles and collected the vehicle still in its protective wrap. Every request was followed through

Sales

From start to finish everything went smoothly and I was very happy.

Sales

on the whole very satisfied except for the explanation and demonstration of connected drive

Sales

professional service throughout

Sales

Helpful staff

Sales

We 'built' the car together with every aspect explored and costed. The car was delivered at the agreed time and all controls were explained. The computer was programmed for my personal needs- phone, addresses, radio. Paperwork was completed with ease

Sales

Mr. Mark James (Cardiff) was very knowledgable and went "out-of-his-way" to answer all our questions and explained EVERY feature, function and control before we drove off in our new car. Excellent !

Sales

I must particularly praise your sales exec Dale McKenzie who dealt with my recent purchase. Dale was really helpful in sourcing the car that I wanted from your stock, especially finding a car that had the specification that I wanted.