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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Good communication throughout and high quality work
professional and welcoming
Car serviced but judder on car not cured (I have twice paid King Tyres to balance wheels) Sophie has offered to look at alignment for £50.00. I am not happy that they would even contemplate asking me for this when I spent £400 on its first service.
Could not fault the attentive and polite service
Prompt service. Recognised by the person who had to deal with me. Comfortable waiting area.
Service good as exepnsive warranty repair, but I had to pay for taxi part way onward amd complete on return to collect vehicle, although only around £15, I was out of pocket on a warranty repair.
MOT/service was done in a timely manor
All the different aspects of the service were explained to me before they started.
Excellent customer service. Work carried out in a timely manner.
car was serviced cleaned and given back to me as expected
Prompt, Helpful and Efficient.
It took nearly 4 hours to change a tyre.
Again the video they sent me said everything.
Poor communication. In adequate attention to obvious detail in inspection process. Incorrect rebooting of OBC.
Everything went smoothly and I was very pleased with the service.
Job done satisfactorily
As always, really good service and attention to detail.
The staff were efficient and the dealership was very comfortable and accommodating.
My car has been in from new 6 times for squeaky breaks Going in again for the 7th time !!Totally fed up with NOT fixing the problem in over 12 months Hoping you reply to this complaint
Very well organised and satisfied with the service given.
Not only was the repair carried out efficiently but on hand back my car had been valeted and looked immaculate
Staff helpful, and car was clean on return.
Very happy but did discover pricing at Newport was cheaper than the Cardiff Branch and I reside very much central of both branches.
Can't do enough to help in any way.
Just a very pleasant experience
We waited for our car to be repaired. Excellent and comfy sitting area, good refreshment facilities, clean toilet area. A very good welcome and friendly staff and we were kept updated on the progress of our car repair.
An original confusion over the work required and being told this could be done on a Saturday, which I later found out it couldnt. It was resolved, but it wasted a few weeks of waiting to get fault sorted. This was an issue with your booking centre.
As always the service team were brilliant. It was an easy process to book my service and MOT, and then time taken to process me in the morning was great, and the car was available at the time I asked for in the afternoon. Again a quick and painless e
Parking was a bit chaotic
Always great service and care
I find that the organiser approached to the execution of the work was impressive. Good communication throughout the day and great work on the vehicle
Car was serviced in one day and had a courtesy car. Valet could of been a bit better though
cup of tea and coffee, car was ready when they said, phoned and informed when it was ready, everything was good. And they cleaned the car after service Excellent!
Always professional, always keep you informed. Excellent relationship with customers. Ann is superb to deal with
Very good service and cam away satisfied
Surprised that one BMW franchise (Llandudno J) could not rely on the diagnosis of another franchise (Cardiff), and I had to pay for diagnosis twice (had to travel)Shocked that the the hourly rate for diagnosis was £90 in Cardiff and £168 in L.J.!
They Had my car for 2 days on such a little job. I wasn't notified that my car was being kept for 2 days until i phoned in at 5pm on the day.I would have expected a call from BMW to let me know.
On this occasion - fine! There have been several instances with both of our BMWs when Sytners has badly let us down and failed abysmally on the customer service front. This was not one of those!
Sophie went out of her way to ensure that my car was ready for the time I needed it back despite a busy workshop.
Completely satisfied, BMW are quick and thorough meeting all the needs of the customer.
They did what I needed to have done in the correct time frame
Trivial service but somehow the garage managed to reset or cancel just about every setting in the iDrive: e.g., Auto date/time turned off; 24h clock to 12h; all postcodes stored in sat nav converted to lat-/longitude; all radio presets cancelled...
Excellent, ladies at the front desk are very polite and helpful and Oliver Gould was also extremely helpful with my issues.
Couldn't put completely satisfied due to poor parking at site. No room.
Very polite, communicative and on time
Felt my car was well looked after and in safe hands
All done on time and car cleaned as well
Car not ready when promised, and no message sent to indicate delay.
All work carried out efficiently and on time
Alison and Oliver at the dealership were very helpful. Mark at the bodyshop has been very helpful too. These guys have an in depth knowledge of BMW and so it is pleasant, easy and hassle free to discuss things with them.
Car looked at on time despite lots of difficulty parking the car on the Sytner forecourt due to lack of spaces.
See above. Staff went above and beyond to see to my needs.
Sytner Cardiff customer service is a credit to the Sytner group. Attentiveness of the staff is professional, efficient and respectful whilst still remaining friendly and the presentation of the vehicle after service is to a high standard.
All positive .good turn around and updates
Quick service without problems
Great to have a video from the garage showing around the car.
My name was on on the daily list although I had booked. They confirmed I was in the system. I waited for 20 minutes to be served but I had to leave so I said I'd book another day. Someone volunteered to take my keys and sort things after I left
Super welcome as always
First class service _ kept me informed of progress throughout _ great WiFi & coffee _ I'll be back in future for my servicing _ thanks ....
Wasnt offered a collection initiallyWas quoted the wrong price - over £200 moreCar not cleaned satisfactorily after the service
As above . The visit was seemless
Oliver was great
Staff very attentive.
Would have been 5 star but software problems caused delay on pick up
no complaints at all with my experience of the service. Car returned cleaned also.
The whole process ,from booking my car in to collecting it later was extremely "easy" and stress free! The member of staff on service reception ,Ann Harry was "brilliant",friendly efficient ,a credit to the company!
Health-check and clean completed in the predicted time.Written response to request for wheel bolt torque setting.Free tea and internet whilst waiting.Courteous service.
Very professional service.
Fast efficient service
Completely because they are very friendly and do a wonderful job.
Again very professional and courteous service
Staff are fantastic
Alison Williams was extremely professional, courteous and knowledgeable.
I would've scored a lot higher but I did have to take my car back, after having it fixed through Sytner Cardiff as it developed another fault which was likely linked to the original fault. I think its been resolved. Staff were great an d helpful.
Keep informed of progress and very professional.
As it says very satisfied with service
Helpful staff who delivered on their promises.
Looked after got me in the Courtesy car very prompt as I had to get to work
Excellent service from a chap called Oliver.Tyres did not turn up on time, but external issues.
A problem l've had for a long time which earlier visits have totally failed to address or even take seriously. Sophie arranged a road test with a knowledgeable technician who immediately identified the issue and suggested POSSIBLE solutions
Good experience. Kept me informed of progress and option regarding the service. Video of vehicle check very useful.
Ann Harry went out of her way to make sure I was completely satisfied with the care of my car.
Friendly and approachable
Service rep suggested vehicle would be returned by 1pm, and that I would receive an update mid morning, however by 1pm I had not heard from Alison and it took repeated telephone calls to get a call back.
Very helpful so far.
quality service excellant staff
Did not check air springs in the back, the car parked loop sided when left in my drive when left overnight 1" above wheel arch and level with tyre drivers side.both go up to 3" after starting engine in about 2 mins.Booked back in tomorrow Wed 4th
very pleasant staff
Called Cardiff number to arrange service in Cardiff. Turned up to find no. record of appointment. Then a call from Swansea as service had been arranged there. A complete shambles. At least Cardiff fitted in the MOT.
Looked after very well when vehicle has been in for servicing.
Didn't need a service even though u sent e mail for a service
They tried there best to resolve the issue I have been having.
Kept upto date on progress
The lady who served me was most helpful and looked after us when we returned to collect.
Very satisfied as they offered basic tea and coffee
The staff are always attentive to your needs nothing is too much trouble
Consistently courteous and efficient
Staff very helpful both over the phone and in the showroom and work completed quickly and to a high standard.
The welcome, the work undertaken, the whole ambience.
Comfortable surroundings to wait in, refreshments and wifi provided, kept informed of progress including video update, work completed within timescale given.
Very pleased as always.
Staff very friendly and not pushy. I knew Dale McKenzie as he had sold me BMW's previously. He provided excellent service and advice.
they gave me a plastic key ring which I found to me to be unprofessional. I was told that they are getting a shipment that week but now its 3 weeks later and I still havent received anything.
The whole experience was very smooth ,hassle free
Positive experience at Sytner Cardiff. Very professional, knowledgeable and cordial sales manager, Alex Harris
highly professional team who looked after me answered all my questions and delivered a great car on time to spec
Overall the staff in the Cardiff centre were very helpful, mark James was very approachable always greeting you with a smile. Made us feel like a valued customer.
We were looked after from the minute that we walked through the door with a welcome and s coffee . We sat down with Ed in the Cardiff BMW showroom and he was informative and friendly explaining everything to us .
i found it very straight forward and easy to do
Very attentive salesman, allowed me to do a late model switch for Motability scheme
Greeted by friendly staff given complementary drinks not rushed and very well looked after
Nothing was too much trouble
As well as the previously mentioned standard and quality of sales people and showroom my sales person had the right levels of knowledge and gave me a good level of communication through the purchase process
Can not think how it could have been improved
Everything I required was catered for
We had a Mercedes before - which was great. But the quality in the BMW is outstanding
Staff are very accommodating.
Very good would come back
No joke, its been Fab
As always the attention to detail was very good and the collection was very simple but well explained
Staff are pleasant, polite and extremely helpful. The service I received from the team in Cardiff is a lot better than I have received previously from other manufacturers.
Statements were clear and delivered as expected.
I can only say it was first class from start to the hand over of my BMW nothing was too much trouble Lee Downes was the best making myself and family feel really special taking the time to fully explain the whole process.
Very friendly very helpful
Courteous and professional
Very welcoming overall.
The customer service was excellent
Welcoming, polite and attentive to my needs without being overbearing. When I first went to the dealer I had my 11 year old daughter with me and the staff, particularly the salesman engaged with her and ensured she was involved in the process.
Easy progress with constant updates.
Amazing service delivered by Edward Phillips. He made the process of buying a new BMW enjoyable and hassle free. His friendly persona and in-depth brand knowledge made me feel at ease with such a big decision. 10/10!
We are always made welcome and special and it is very genuine especially from Alex Harris. This is the main reason we keep returning. For many years our second car ahs been a Porsche but now both our cars are from Sytner BMW
Peter the salesman did everything he could to make it as painless as possible and my wife loved the bouquet of flowers.
Simple process & I requested a number of things were not done to the car prior to handover - Im fussy to the point of OCD with regard to cleaning my vehicles and collected the vehicle still in its protective wrap. Every request was followed through
From start to finish everything went smoothly and I was very happy.
on the whole very satisfied except for the explanation and demonstration of connected drive
professional service throughout
We 'built' the car together with every aspect explored and costed. The car was delivered at the agreed time and all controls were explained. The computer was programmed for my personal needs- phone, addresses, radio. Paperwork was completed with ease
Mr. Mark James (Cardiff) was very knowledgable and went "out-of-his-way" to answer all our questions and explained EVERY feature, function and control before we drove off in our new car. Excellent !
I must particularly praise your sales exec Dale McKenzie who dealt with my recent purchase. Dale was really helpful in sourcing the car that I wanted from your stock, especially finding a car that had the specification that I wanted.