Loading...

ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

Read

The new BMW 5 Series Touring

Read

THE NEW BMW i8 PROTONIC COLOURS.

Read

BMW wins three awards at the 2017 fleet world honours

Read

Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

Read

Success for Sytner at the BMW Retailer of the Year Awards.

Read

BMW i3 Service Inclusive

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

Read

Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jordan was great and got everything sorted as promised on the same day.

Service

Excellent all round. Good communication and good service

Service

The person who dealt with my car was very friendly and had all the answers. Also sorted the software

Service

Oliver looked after me from start to finish. Top man.

Service

met expectations; timely service; but expensive

Service

Fantastic staff, well informed, car clean at the end.

Service

Call directed quickly and appointment made, courtesy car supplied, with an offer of collecting my vehicle. Kept mobile on the day of appointment.

Service

after a repair to exhaust system dfd, on a car with only 14000 miles, we then had another issue with fume's in car, and a banging noise when driving, returned car back to sytner cardiff who then said this was caused by a loose clamp on the exhaust.:(

Service

Excellent Service and quick and effective

Service

Everything was carried out in an efficient manner.

Service

Car was brought in to dealer in on Tuesday 23 May and was not ready until Thursday 1 June. I was without a car at all until Friday 26 May. Was then provided with an excellent 320 GT for the long bank holiday weekend as had already arranged a holiday.

Service

Everything went on time & smoothly

Service

Great service and always kept up to date with what's happening to car. I also get a video of the work carried out. Showroom waiting area always clean with coffee, juice and water readily available and newspapers to read

Service

I had to leave the car and catch the train home then again back to Cardiff when I got off the train I had to get a taxi all money out of my pocket with no reduction in the price of the service

Service

Great service

Service

As always the service I received was 5 Star. All staff are very helpful & nothing is too much trouble.

Service

friendly and informative. Ann at checking in desk was brilliant

Service

Good price, satisfied with the service and care done on my car only reason is not 5 stars because while I was waiting for my car to be serviced I wasn't offered any beverage or pointed in the right direction to get one... LoL appart from that all go

Service

Booked car in for MOT at 10:00 but was told that the car would not go into the garage until about 11:30 and would be ready about 1:30- did not expect this, thought the car would go in at 10:00 and therefore i would only have had to wait about an hour

Service

Good service

Service

Efficiency and time keeping.

Service

Couldn't have been more helpful

Service

Everything went to plan.

Service

every thing went easy

Service

Very efficient and in time service

Service

Generally very helpful and professional. There was a little confusion regarding the hire car which was booked for mid-day and not for 8 as requested but this was resolved quickly.

Service

Always courteous in offering advice etc

Service

Friendly, fast service. Whilst waiting I was offered a drink and customer services rep had time to have a friendly chat

Service

Point of contact given who explained process clearly, he kept me updated

Service

1st. I'm not a fan of the off site booking system 2nd. I had to wait several weeks to get a booking with a loan car yet ended up with a hire vehicle which prolonged my drop off time, 3rd I always get quoted prices in dealer well above BMW online.

Service

The service was quick and efficient.

Service

The staff and the service given was superb. Had issue that loan cars were not available and only loan car available was when I was on holidays. Offered a hire car but told had to £24 myself. Wld have gone elsewhere if end of warranty check wasn't due

Service

Car picked up at home and returned 3 hours later serviced and cleanedExcellent !

Service

Great service as always. Very welcoming and efficient.

Service

on time, no fuss

Service

everything sorted, on time, very helpful in trying to look at my concerns. Courtesy car provided, easy to deal with and sympathetic to my plight.(see Q4)

Service

Friendly staff

Service

Although my car was booked in for a 2 day element of works it was there for approximately 3 weeks. This is a 18 month old car bought from you in Cardiff so I would expect that you know what parts are needed for it especially as it is all computers.

Service

Dealt with as a waiting, kept informed, issues resolved, good price.Thanks, Ann and Jason.

Service

Excellent staff greeting, MOT went like clockwork

Service

Quick efficient and helpful service!

Service

The staff are always very helpful

Service

friendly, helpful professional service

Service

Jordanne Hallet was efficient, courteous and totally professional. Nothing was too much trouble.

Service

Great staff

Service

Everything done as promised, booking was simple and accurate

Service

Checking the servicing paperwork I noticed that 3 of my wheels were the same (typo), I also found I now have a spare wheel, on looking I do not (another typo), the person who inspected my car has said it is still in a good condition.

Service

I had an issue with the drivers door panel "squeaking" which has still not been resolved. It is better than it was but the problem still remains.

Service

Very efficient as ever

Service

no hitches

Service

I was fairly satisfied with the way in which the issue was addressed, but very disappointed with the quality of the BMW I have purchased. This is the 3rd time in 11 months, my X3 has been back in to the dealership with faults.

Service

Unhappy with having faulty gearbox,steering rack,steering wheel,rear windscreen,USB. Satisfied you changed them. Very unhappy with the exhaust rattle on start up, which from researching is a common fault with flap but to be told it's a normal noise.

Service

excellent service, Oliver was very helpful and on the ball, I enjoyed the video of the car on the ramp

Service

Oliver in service was excellent and made sure my issue was sorted promptly and to my satisfaction

Service

very organised and had telephone calls to remind me on the date

Service

Excellent service, prompt and professional.

Service

Very professional

Service

Initial contact was great, booking was simple and fastDropping the car off was fine, nothing was explained to me about pricing. When I came to pick the car up after being called at 15.45, I arrived at 15:55. I then had to wait until 17:00.

Service

The inside of my car was not cleaned after the service, which is not what used to happen, and the engine cover was loose. I had to go back after 1week to have this fixed.

Service

The perfect location to leave your car for a Service. Keeps my Wife happy to have a day in Cardiff trawling the shops and We visited the Museums which were fantastic.

Service

see below

Service

No problems excellent service,1st class wash and valet.

Service

The service at the desk was fantastic. Wendy and Robin were amazing.

Service

You offered a delivery and collection service, called to see if we were satisfied with the car service, and called to see if we were satisfied with the service of the delivery/collection facility. Also the car was cleaned throughly inside and out.

Service

Very good customer service also the car was checked over as required with advice on what might be addressed in the near future and was validated before collection

Service

Sophie very polite

Service

A very happy with the service you gave me

Service

Service / health check was handled professionally and courteously even though I wasn't paying and was my first visit to this franchise

Service

Carried out what they promised and kept me informed

Service

Service was good. Only downside was I wanted the paint work inspected and was initially told this would be done on site. During service I was told I had to take car to offsite bodyshop to get inspected, so another trip.

Service

went like clockwork

Service

Excellent and efficient from start to finish. i arrived early was seen early and left early. I was informed the whole process.

Service

Good service when I got there phone call prior to arriving very poor

Service

Excellent service from the main reception, through to Jordaane the Service Advisor and the work carried out.

Service

As always totally satisfied with the friendly, efficient staff and service experienced at Sytner Cardiff.

Service

I was sent a video explanation of the brakes I wanted examined. It allayed my concerns and was professionally delivered

Service

The staff at Sytner were very welcoming. The service on the car was completed at the time we had been told. Loved the addition of a video when the car had been checked. Overall a good experience.

Service

Courteous service always. Swift and good value.

Service

The exercise was Carried out seamlessly and the car was returned clean and vacuumed

Service

All are very attentive. Great service from Susan Reilly and Jordan Hallet.

Service

Every aspect of my visit was perfect.

Service

Efficient from booking to completion.

Service

Everything was fully explained and completed efficiently.

Service

Wanted to try the i3 as a courtesy car, which the call centre had arranged. Then told the boss has the i3 and so was offered a 5 series instead. Car needed a tyre for the MOT. They had trouble finding more than 1 as I requested all four replaced.

Service

Ann was lovely and friendly and went through the suggestions for the new tyre. Also had an after service call to make sure everything was ok.

Service

While the staff were excellent as always, it was frustrating to have to make two separate visits to the garage to replace my rear lights. I was booked in to have them both replaced, but only one light was available to fit as they had not been ordered

Service

Robyn kept me informed along the way from pick up to drop off

Service

It was all so easy!

Service

all went smoothly

Service

Always good, always keep you informed. Very knowledgeable staff. Wendy Reilly always takes time to explain and give the best options

Service

Arrangement for the service and reception at the garage was very good. Ann Harry the customer service advisor was excellent and made the whole process painless.

Service

Not sufficient explanation given of service and costs given prior to the appointment. Signs that the service seemed rushed leaving me a little uneasy. The clock setting was not put back, so what else is unfinished that I don't know off?

Service

No problems and no hassle

Service

MOT for my car was fraught with problems, causing some inconvenience. However, service staff dealt with this promptly following my complaint.

Service

I attended Sytner in order to replace a punctured tyre. The tyre was attended to and I was on my way within 2 hrs. Very good service.

Service

Sorted out the issue with my windscreen wiper and was all covered under warranty. I was really impressed that you also washed the car! Loved the pick up and drop off service, amazing service thanks!

Service

Very helpful and supportive staff

Service

Service and attention always superb

Service

Salesman was very attentive and every step of the purchase went according to plan. I cannot fault him !

Sales

New car. Good handover.

Sales

The Sales Executive was very attentive and delivery was only a little later than anticipated.

Sales

There was a mess up with the figures and payments and the salesperson didn't really listen to what was asked,although this was sorted out in the end.

Sales

From placing the order for the car to receiving delivery in two weeks I am very satisfied but had to compromise on options or delivery would have been two months hence not completely satisfied , salesman was professional and kept me well informed.

Sales

Great service and excellent sales team.

Sales

Deal with Sales Executive Richard Gardiner who was very professional from start to finish. He was able to answer all question promptly and source the ideal car at the right price.

Sales

My previous finance agreement wasn't settled by BMW Cardiff as agreed so I had a payment taken out after the transfer date. On calling, the Business Manager settled the account for me.

Sales

Staff took time to explain and answer all my questions

Sales

Dealt with in an efficient and friendly manner by Dale McKenzie, as always

Sales

Richard Gardiner of Cardiff made the experience feel very professional and full of confidence with the purchase.

Sales

Mark in new sales was great and Alex the sales manager really helped

Sales

The total experience was excellent and professional

Sales

Overall fine - a couple of issues to sort out as mentioned in Section 4.

Sales

Alex the salesman was very pleasant and informative. He made the process very simple. Enjoyed the test drive. Philip who delivered the car was punctual,polite and very informative.

Sales

Excellent service from Mark James, Alex Harries and their business managers.

Sales

Reception staff were not able to give basic information prior to picking up the new car. Needed this information for car insurance purposes e.g engine size, model. The car was still in the show room ready for pick-up.

Sales

Excellent service and care from sales personnel namely Mark James. Took care through every aspect of the purchase to ensure we were fully informed and included.

Sales

Our salesman, Dale Mckenzie, was helpful, professional and approachable and made us feel like valued customers. He also stayed in contact throughout the process which is something we valued.

Sales

A good experience, all went very smoothly.

Sales

Excellent service from knowledgeable staff.

Sales

Car arrived quickly and was as specified.

Sales

One disappointment was the late delivery. Apparently this was due to non-availability of engines. However it caused a number of implications / complications quite a bit of extra "hassle".Otherwise completely satisfied with service.

Sales

Staff knowledgeable and information required at hand.

Sales

The sales team was very efficient and pleasant .

Sales

Very professional approach

Sales

just very pleased with experience what i have come to expect

Sales

Because as usual all involved were professional and attentive throughout the purchase process

Sales

Extremely professional changeover. Kept me updated tbroughout process

Sales

Mark was always available to meet with us at our convenience and was most helpful when 'building' the car.

Sales

Having ordered the car very early I had hoped to take possession earlier in March.

Sales

There was nothing extra that could have been done to improve service

Sales

Professional conduct throughout the sale, linked with an excellent knowledge of the model chosen

Sales

From start to finish, all went smoothly.

Sales

Great sales team made the purchasing process easy

Sales

Delivered on date that I was quoted

Sales

The salesman and all the other staff were more than helpful. They answered all questions on the day and also on the phone when I had a few more questions.

Sales

Great staff at all levels from when you enter at reception to Sales staff

Sales

Very smooth no problems

Sales

Edward the sales rep was very helpful, informative and pleasant.

Sales

Amazing service from start to finish. Lee constantly kept me updated, I had great confidence and trust whilst dealing with Lee. I would most definitely be a returning long term customer.