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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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They let me know exactly what the cost is before they start and always carry out a first class job which gives me confidence to drive my car anywhere and anytime. A special mention to the receptionists who make me feel special.
Promised but didn't deliver
The outcome was very good. The getting there, not so much.
Very well looked after.
Very good service
No reason not too. Fantastic staff and superb dealership facilities
Reliable and friendly service at the hands of Ann Harvey
So far all my needs from a motor provider have been met.
On this occasion everything needed doing was done.
The service and care of the staff is always first rate. This is in direct comparison to my experience at Audi and Mercedes
Car was collected and returned from my place of work. I was kept totally informed and the. Car was returned after having been washed and hoovered.
Since initial purchase to service & recent warranty repair, it has been great service. On the most recent occasion the service team were informative and kept me up to date over the week my car was in on repair progress.
Prompt, courteous service, all delivered on time
I was able to obtain repairs recommended elsewhere at one third of the cost. I appreciate that there is a premium for BMW service but costs quoted well beyond that which makes it value for money.. Servicing costs I think are also now over inflated.
Car recalled for fault. Booked in and told would take one day, but day before told it would take two. Hire car then not available. Problems with car after leaving, two days later spent most of Saturday waiting for recovery vehicle as not drivable.
Made to wait when plenty of staff were not serving customers.Also had to pay for a courtesy car.
Every one was very helpful
I originally booked my car in for a MOT and service but was told on that morning when I arrive that they wont carry out a service as not due for another 1200 miles. I work away so needed it done same time due to timescales so complete waste of time
Friendly service, great communication
Did the jòb as described but pricey.The mechanic did however forget to reset the service warning indicator which means a trip out of my way to the garage to have it reset.
I was basically called a liar. Told that the DVLA was wrong on the date that they registered my car and that I didn't actually pick it up when I did when I bought it. This was important as it shifted the date of the MOT to two weeks earlier.
Staff were friendly, helpful and efficient but I was not offered a taxi after booking in and car was not washed and cleaned both of which normally happen.
All work carried out was great
The staff at Sytner are always so friendly and helpful. I used to hate dealing with garages but they always make me feel welcome and nothing is too much trouble for them.
The service staff were excellent but the car developed a fault immediately after the service. This was irritating and required the car returning but the staff made the process as easy as possible. Fault stated to be coincidental.
Car was picked up and returned, on return the car was immaculate, the people we dealt with were all very helpful . Loved the video of what was done and checked on the car.
Extremely helpful, kind and considerate Very thoughtful and wonderful service Thank you
Because I was completely satisfied
A VISIT THAT ACHIEVED WHAT I WANTED - WAS WELL RECEIVED AND COURTEUOSLY TREATED
Freindly and knowlegable who are helpful and easy to deal with.
Work carried out, technician video, condition of car after service, customer service receptionist, all excellent.
Works completed in time, satisfactorily. Staff dealt with were all pleasant.
Car well serviced and car valletedfor good measure.
Attitude and relationship to me as a customer has been excellent for the last 3 years.
I was disappointed with your Service department this time, my car had to be reprogrammed and test driven, but I was told one of my tyres was illegal, it then took 1 service advisor and 2 mechanics to check again with myself and found tyre was legal
I always receive good service from everyone at Sytner Cardiff. They are courtious and efficient and always cheerful.
No issues, just had the car all day which I was expecting but had to get a lift there and back which is a pain.
Read the above comments
When I eventually got to the girl who looked after me during my car being serviced she was very pleasant and professional.
Explained everything and very helpful
Good service and mot but indicator on car not reset. So car is reminding me that I need an mot
Very good. Kept me updated and were pragmatic in finding a solution.
The service team were very efficient
I had a problem with my BMW, we were going away for two weeks and Sytner managed to get me a slot within twenty four hous very pleased
Car was picked up and delivered after the service
The staff were very polite and helpful and rang me when my car was ready and I was told not to hurry back until I was ready
Because the car broke down on the way home from the service But the issue were fixed efficiently and professionally
Work was completed to a high standard
Was kept informed by phone/text on the progress of the work being doneon return of car it had been cleaned
From booking in the car, it was a great experience. I particularly liked the video supplied with details on your cars condition
I had to bring my car down due to a safety letter however due to the distance I have to get there I did inform staff that I would have to wait, they did advise me it could be all day however they did everything to get me on the road quickly ??
The main issue is the inconvenience of having to return my vehicle to have the CBS reset - this should have been done at service. Additionally, the boot was not cleaned as part of the wash & hoover.
No issues, good service.
as above, from an initial phone call with the salesman, it was a seamless route to having my car serviced in line with my strict timetable
Couldn't see car for almost a week, even though warning light came on.Efficient check in.Car was needed over night and only £5 taxi offered.Mileage on sheet handed to me on picking up car was wrong, and tyre pressures not as shown on emailed video
Polite attentive service carried out quickly with phone call to inform me when ready.
Everything went well from start to finish
I was quoted a price for the work, I was told that the price would stay the same as no extra work was needed but when it came to payment I was charged well over the amount quoted.
It's what you get from a main dealership
Servicing is very professional, particularly the short video that is e-mailed on completion of the service illustrating any potential issues with your car.
Excellent communication throughout and the people I dealt with were first rate.
You did not have a courtesy car available despite booking almost a month in advance. Had to use taxis.
Everything was what you would expect from BMW
Politely received as you arrive, then directed to Service area where everything is efficiently sorted. Given a time to pick up the car (which is very well valeted - thank you) and off I go. Perfect will have to do!!!!!
I am able to drop my car at a convenient time to me and there are tea and coffee making facilities for me while I wait.
The job was done as requested and within the agreed timeframe
Efficient. Kept to the time that I was allocated for the service. The car was returned in excellent condition.
Services are always a little more expensive than they need to be
Needed a second visit for reassurance about the next service date - clearly shown on the dashboard but this information conflicted with something I'd received about an aircon service. Not the fault of Sytner Cardiff staff but frustrating.
Prompt booking system to meet my requirements, very good level of customer care and any issues identified at the service were brought to my attention.
I did not feel in any way pressured and all my questions were answered. They managed to source the car I wanted even though I had left it quite late to order for the new registration.
Car picked up and dropped off on time. Charged less than quoted.
All said earlier.
service staff are always friendly and helpful
was what I expected.
Service reception and handling were excellent, updates and follow up above reproach. I loved the 'key thing' and job card and ordering process - would be a straight 5 rating if it wasn't for the commodity pricing, and very poor external clean
This is BMW its what I have become used too over the years.
I am always well looked after my Ann Harry, the Service Adviser who goes out of her way to provide the highest level of service.
Would of been a 5 but I paid for a valet and multiple areas on the alloys had not been cleaned not world ending but for £65 I'd expect somebody to look the car over before releasing it to a customer
The service and MOT was completed as arranged
Very professional and personalised service.
. The service was carried out on time and my vehicle was returned to me in pristine condition
As I said apparently everything is very good
Salesman was great. Big delay in sorting out the finance which was a shame but that said the salesman kept me informed.
Good communication about the car and a fairly quick service. There was a problem and needed to stay overnight, previously we've been given assistance i.e. taxi to our destination but this was not offered on this occasion, car delivered next day.
Attentive service with a smile and care
Always flexible to the needs of customers, providing the highest levels of service and follow-up.
As I have said before, the service was totally professional, polite and punctual
Everything was handled well.
Haven't as yet had a service but needed some work doing on a brand new car. This has been done quickly and efficiently thanks to Sophie Gibson.
"lost" marks were due to the 30ish minutes wasted on the driving licence issue
Friendly and accommodating, both on the phone and in person.
Tended to my needs and answered my questions
Jordanne Hallet was extremely helpful and professional throughout, keeping md updated on the status of my vehicle.
No problems and very helpful
Please see answer above as this applies to this question
I was kept up to date at every stage and made to feel valued.
First class advice and extremely helpful --even sent me a video of the car before purchase
I have visited the garage twice in 1 week: the first was to have 4 new tyres and second was to have the Advanced Eye Car cameras fitted (front and rear). I would have liked somebody to take me through how the cameras worked before I left the garage.
Young lady was efficient. polite and helpful
Dealership was excellent, the price issue spoilt the experience.
All work completed and felt that I was a valued customer at the dealership
You've still got my car - from the 19th July!
Professional, reliable and consistent.
Easy booking and professional service
The booking lady was superb however the pressure to have overpriced work undertaken was disappointing.
Staff are very polite
Very good staff service and I was very pleased to have access to a video of the undercarriage inspection of the car.
As above - efficient
on this occasion my "fast lane service" took a little longer than the advertised 90 minutes......everything else was the usual 100%
It was done very well and quickly
Level of service was sufficient
fast efficient service,
I have never received anything less than the ultimate customer service experience.
Had to wait a bit longer than I was told. It Wasn't a big issue though. Also wasn't offered a drink like I seen a few other customers being offered.
I was completely satisfied as they always answered our questions satisfactorily.
The staff were all professional and customer orientated and the environment was also very relaxing.
Polite and professional sales team.
Scratches to the Paint - had to wait; the salesman Ed, however, was very helpful.
Excellent customer service.
The salesman Mark James was a pleasure to deal with.BMW can consider themselves very luck to have such an enthusiastic salesperson working for them.Detailed handover I will return in the future and hope to deal with Mark James again
On time, the day I wanted it and a great hand over
Everything went according to schedule, although I had to call for the updates.
Completely satisfied as it was a very easy & pleasurable experience.
Quick and friendly while professional
Very happy with how friendly and professional Mark my salesman was, he endured 15 months of me annoying him from the time I put my deposit down to the time of delivery.
nothing is ever too much trouble. always professional but caring
I cannot fault the experience in any way. Mark James in particular went over and above to make it as easy as possible both during the purchase and on delivery.
All my questions were answered. Any problems or issues that I had Dale answered or sorted and made sure things were done on my time scale.
Everything was perfect, made to feel special every step of the way. So friendly and attentive.
Looking after me
Developed a good open relationship with sales executive
Peter Coggins excellent salesman. Brett Mitchell excellent financial advisor. Matthew Boyce somewhat abrasive and not customer orientated.
excellent service from Edward phillips
Really worked hard to find me a deal that fitted my budget and for the car i wanted
The attention and support we received from Ed made the buying process a pleasure as he communicated with us every step of the way, either by phone or face to face. We felt that at any point we could have got hold of Ed if we needed to .
Service and attention always first class and helpful.
I was very satisfied with the level of service, customer focus and the attention to detail that was given to my purchase.
Edward Phillips was excellent
Excellent service and very good communication throughout the different stages of the process. Prompt and competent response to questions.
Treated with respect and had the feeling of being valued as a customer. Also received regular updates on the progress of the new vehicle.
2nd time dealing with Dale, so glad he has returned
Dale was a great help throughout and made us feel completely at ease and answered all our questions and made us confident that it was the right choice to buy the car.
Excellent Service by mark and Alex
had to go outside for the car when the presentation room was blocked by a car who no one knew who was using it (embarrassing) and then having to go and get fuel afterwards when previous purchase was first class
I was very impressed with the service provided by Sytner BMW Cardiff, especially Sales Executive Edward Phillips who was very approachable, knowledgeable, and worked tirelessly to get me the car I wanted. Very pleased. Exceptional service.