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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Good service from BMW and Oliver was quick and efficient
Excellent service from all the staff we encountered at Sytner Cardiff. Vehicle was serviced to an excellent standard.
It was perfect
I booked the exact date and time I wanted at short notice, customer service was excellent.
Un budgeted work required.
As above really plus it was comfortable waiting for the service to be completed.
The video link was fantastic. Really good idea.
As distance from bmw to city centre paid for a taxi. Very kind. Appreciated as my mum is in 70's.
I was advised to have brakes and discs replaced repair cost £750.I checked them myself and they are not as worn as Sytner stated, Sytner have gone by what the cars computer has suggested but this doesn't match the actual physical wear.
The driver that picked my car up was lovely and very professional , Wendy who called me was also lovely and very helpful , they really made the experience !
On time as promised
Problem was resolved, but repair involved 2 further visits after diagnosis
Customer service fantastic, fab waiting area with refreshments and car cleaned in and out after visit.
Wendy Reilly was excellent her information and experience throughout my device was exceptional
I was welcomed at the entrance to the showroom and taken to meet Anne who booked my car in straight away. Then provided with a coffee and comfortable seating area to wait for the service to be completed.
I have had eight new vehicles since I started driving in 1966 and Sytner is by far the best service agents that I have had dealings with. Staff are knowledgeable, very helpful and courteous.
Again cost is the issue which prevents me giving a 5 star rating. Putting costs aside, the service experience was excellent, car was collected from my home, the work was carried out on time, the car was cleaned and returned to my home. Thank you.
Amazing response, had no appointment but still took the time to sort my issue out. Sophie was professional and kept me informed throughout the day. My car is running perfectly now.
I was informed late in the day that the part required for the job had not been ordered. I was supplied with a courtesy car but this made me late for an appointment and meant that I had to return to the garage the following day.
The staff did more than was asked if them
Wendy was very helpful and the team collected and delivered my car back to me.
I would have been completely satisfied if I had not had to pay £90 to have a design fault cured. The fault relates to the drainage grommets on my 428i Convertible which I feel as a known issue should have been remedied free of charge
top quality care - great communication and - great service on the car itself.
Easy access. Efficient. Helpful staff.
No issues, car serviced promptly and made aware as soon as was available to collect.
The welcome from the front door to the collection of the car was a first class experience, This level of service should act as a benchmark for others to follow
Everything was clearly communicated to me at all stages.
Customer service from Wendy
Staff excellent especially Anne Murray who remembers me - the personal touch
Big thanks to Dean and Sophie! Great service
the service was great the car was picked up from my home at the time agreed which allaude me to have around of golf with friends.the car arrived back home late afternoon service completed and no problems great hassle free service thank you bmw.
Stephen James and Brett Mitchell pull out all the stops to engineer and excellent deal and package
As above please see notes
I was not greeted on arrival (your one member of "greeting" staff must have been busy which I am not surprised when it is a busy period for you) which led to confusion and an abrupt "go to the front desk" when I went to the service desks and stood
Wendy Reilly was really helpful & kept me informed throughout the whole process. Oz the technician was also very thorough & sorted out all the faults with the vehicle.
Satisfied with the service I received from Sophie Gibson who was great. The issue I initially reported with the heated seat wasnt fixed first time around as no fault found which was incorrect?. Now fixed under warranty but needed a second visit.
The service was thorough and the staff were friendly and efficient.
Excellent customer service, car was ready when they said it would be
Very professional from start to finish. I waited on site, was quite comfortable and the work was completed on time.
After retesting my bmw 3 series for mot my car was washed. .The following morning , however ,I opened the boot to discover soaking wet contents of coats and travel rugs etc which had to be washed . I informed bmw cardiff but received no response
Everything went as expected.
Car ready on time as promised
Sytner Cardiff are first rate. The people are very attentive to your needs, personable and very accommodating - we enjoy visiting the dealership! Our recent visit took a little longer than we anticipated but not sufficient to affect rating.
the service follows the quality of the productspeaks for itself
However, because of the confusion about the work required I had to speak to the service manager to ensure the work I had requested was carried out.
I did not have an appointment but was still dealt with very quickly
All was done to perfection. only 4 stars as the car wasn't cleaned from inside. Having said that they offered me to book another day for a valet but i didn't go.
Every aspect of the visit was very well done
The Service experience is always of the highest standard. Staff work very hard to ensure the whole process is as smooth as possible.
I mentioned two points after the service which were annoying:a) tyre pressures had been changed and I had to inflateb) part of leather seats were dirty
My last visit to Sytner BMW Cardiff was the best experience I've had which was solely attributable to Christopher Snapes whose customer service skills were second to none. Well done Chris and thanks for such great service, much appreciated.
Cant fault the service department
Courteous staff who value your custom.
Always an amazing service.
As above, very helpful !!
Car taken in an registered quickly , allowing me to get on my way. On pick up it was ready and cleaned .
Brilliant service on getting the warranty works approved and completed in the short time I was in the UK
My initial interaction with Reception was disappointing, I was kept on hold for a significant period of time whilst my vehicle was located on the system. However, once the vehicle was booked in Jordanne in service reception was excellent as always.
A service and software was booked well in advance.We received a call the day before asking us to take car in earlier than originally set and advised our car may not be ready the same day for collection. Living 30 miles away proved very inconvenient.
Sophie Gibson ( Sytner service advisor ) was excellent from organising the service booking, ensuring a courtesy car was available right through to communicating how the repair was progressing and when the car would be ready for collection.
Efficient and responsive to our comments.
Excellent service, communication and courteous
Polite and effective service.
They serviced my car to my time requirements
Everything as expected
Was kept informed throughout. Collection and delivery were well within the alloted times. Had a mid-service email with a video to explain what needs to be done. Car was washed and vacuumed before return. Great care was taken in my service.
Sophie Gibson, Service Advisor, kept me informed at all stages of my service, above and beyond customer service.
good quality service
The atmosphere and staff give you confidence, You have a good balance of professional and personal service.
They let me know exactly what the cost is before they start and always carry out a first class job which gives me confidence to drive my car anywhere and anytime. A special mention to the receptionists who make me feel special.
Very well looked after.
No reason not too. Fantastic staff and superb dealership facilities
Very good service
Promised but didn't deliver
The outcome was very good. The getting there, not so much.
Reliable and friendly service at the hands of Ann Harvey
So far all my needs from a motor provider have been met.
On this occasion everything needed doing was done.
Prompt, courteous service, all delivered on time
Since initial purchase to service & recent warranty repair, it has been great service. On the most recent occasion the service team were informative and kept me up to date over the week my car was in on repair progress.
Car was collected and returned from my place of work. I was kept totally informed and the. Car was returned after having been washed and hoovered.
The service and care of the staff is always first rate. This is in direct comparison to my experience at Audi and Mercedes
I was able to obtain repairs recommended elsewhere at one third of the cost. I appreciate that there is a premium for BMW service but costs quoted well beyond that which makes it value for money.. Servicing costs I think are also now over inflated.
Car recalled for fault. Booked in and told would take one day, but day before told it would take two. Hire car then not available. Problems with car after leaving, two days later spent most of Saturday waiting for recovery vehicle as not drivable.
Friendly service, great communication
I originally booked my car in for a MOT and service but was told on that morning when I arrive that they wont carry out a service as not due for another 1200 miles. I work away so needed it done same time due to timescales so complete waste of time
Every one was very helpful
Did the jòb as described but pricey.The mechanic did however forget to reset the service warning indicator which means a trip out of my way to the garage to have it reset.
I was basically called a liar. Told that the DVLA was wrong on the date that they registered my car and that I didn't actually pick it up when I did when I bought it. This was important as it shifted the date of the MOT to two weeks earlier.
Staff were friendly, helpful and efficient but I was not offered a taxi after booking in and car was not washed and cleaned both of which normally happen.
All work carried out was great
The staff at Sytner are always so friendly and helpful. I used to hate dealing with garages but they always make me feel welcome and nothing is too much trouble for them.
Car was picked up and returned, on return the car was immaculate, the people we dealt with were all very helpful . Loved the video of what was done and checked on the car.
The service staff were excellent but the car developed a fault immediately after the service. This was irritating and required the car returning but the staff made the process as easy as possible. Fault stated to be coincidental.
Extremely helpful, kind and considerate Very thoughtful and wonderful service Thank you
Because I was completely satisfied
A VISIT THAT ACHIEVED WHAT I WANTED - WAS WELL RECEIVED AND COURTEUOSLY TREATED
Works completed in time, satisfactorily. Staff dealt with were all pleasant.
Freindly and knowlegable who are helpful and easy to deal with.
Work carried out, technician video, condition of car after service, customer service receptionist, all excellent.
Car well serviced and car valletedfor good measure.
I was disappointed with your Service department this time, my car had to be reprogrammed and test driven, but I was told one of my tyres was illegal, it then took 1 service advisor and 2 mechanics to check again with myself and found tyre was legal
Attitude and relationship to me as a customer has been excellent for the last 3 years.
I always receive good service from everyone at Sytner Cardiff. They are courtious and efficient and always cheerful.
As above in the previous question the whole process from start to finish was hassle free and the car is a pleasure to drive
Everything was done professionally
I received brilliant service from the team at Sytner in Cardiff (Lee Downes). I am very impressed with the vehicle I have purchased and I am very satisfied with the short amount of time of the delivery process.
Pleasant environment Richard made the experience for my wife and myself selecting the car very easy
Your sales rep Steve James was very helpful
Advice and timing excellent
I was completely satisfied
Very impressed with the standards and their customer interaction. Nothing was too much trouble and their follow up enquiry was great
Richard went out of his way to help with decision making and, once the deal was done, he kept me up to speed on delivery. He even beat his projected date!
Although the sales rep we dealt with was very good and knowledgeable, the discounts different bmw 'centres' give are massively different, we could have bought the same car considerably cheaper but would've had to travel a great deal for this.
Everything went very smoothly from begining to end.
As above Disappointed on collection car was wet and lots of water marks to paint work ed polished these however is not what we would have expected when collection our new car valet team should never have left a car like this.
Excellent experience with really friendly staff!
Quick turn-around, just what i needed
Lee Downes, the sales executive, could not have been more helpful.
I received all the help and advice I needed about BTW and the maintenance of my new car. During my time looking and purchasing my car I never felt pressured, it was always friendly and never rushed.
The service was good
We were looked after well by everyone from the lady on reception onwards
Friendly staff across the dealer (from receptionist to salesperson and finance). The service was also speedy without being rushed and I was able to ask (and get answered) a range of questions I had about the car and the finance product.
Customer service is the best I have ever received from any car dealership
Always on the end of the phone keeping me updated on when my car was ready and good service through the part ex too
Edward was a helpful and polite young man, he provided a professional service from choosing a car, to ordering and delivery. He is a credit to BMW, a company from which you would expect a professional service, and it was certainly delivered.
Everything was ket up to date & I was informed every step of the way
Mark, our salesman was really good, answered all our questions and listened to what we wanted from a car.
First class product. First class service.
Handled very efficiently on our behalf, right up to collection day
The staff were all professional and customer orientated and the environment was also very relaxing.
I was completely satisfied as they always answered our questions satisfactorily.
The salesman Mark James was a pleasure to deal with.BMW can consider themselves very luck to have such an enthusiastic salesperson working for them.Detailed handover I will return in the future and hope to deal with Mark James again
Completely satisfied as it was a very easy & pleasurable experience.
Excellent customer service.
On time, the day I wanted it and a great hand over
Scratches to the Paint - had to wait; the salesman Ed, however, was very helpful.
Polite and professional sales team.
Everything went according to schedule, although I had to call for the updates.
Quick and friendly while professional
I cannot fault the experience in any way. Mark James in particular went over and above to make it as easy as possible both during the purchase and on delivery.
Very happy with how friendly and professional Mark my salesman was, he endured 15 months of me annoying him from the time I put my deposit down to the time of delivery.
nothing is ever too much trouble. always professional but caring
Everything was perfect, made to feel special every step of the way. So friendly and attentive.
All my questions were answered. Any problems or issues that I had Dale answered or sorted and made sure things were done on my time scale.
Looking after me
Peter Coggins excellent salesman. Brett Mitchell excellent financial advisor. Matthew Boyce somewhat abrasive and not customer orientated.
Developed a good open relationship with sales executive
excellent service from Edward phillips