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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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Sytner Cardiff win Electric Experience Event

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I chose the 90 minute service while I waited in the comfortable lounge area. Unlimited hot drinks and biscuits.

Service

It was hassle free. It fell in well that I was able to drop my car off for MOT on a Friday, walk around the corner to catch a train to London for the weekend, and then collect it the same way on my return on the Sunday. MOT done & no parking fees!!

Service

Dealt with the problem overnight despite having to order in parts

Service

Dear Mr JamesFollowing your visit yesterday and your email below I write to inform you that my position on the matter hasn’t changed. Furthermore I take exception to the allegation by you that you have made an unauthorised recording of us allegedly

Service

While the service I received was excellent, the item replaced was less than 2 years old.

Service

waste of money

Service

No problems experienced cost explained prior to work

Service

Tyres were not available to complete the service

Service

Answered all my questions perfectly and great friendly service.

Service

KEPT ME UPDATED, AND I LIKED THE VIDEO THEY SENT ME OF THE CAR UP ON THE JACKS

Service

My car was taken into Sytners by the AA as they were unable to carry out the necessary repair. The team at sytners carried out a thorough diagnostic check along with the much appreciated complimentary health check. Car repaired and valeted Next day.

Service

The value on my car has effected the service as it was a disappointing out come knowing i was in a Negative Equity position.

Service

Ann Harry's professionalism and can do attitude made my first experience of your garage a very good one.

Service

Car was not cleaned and the valet was not up to usual standards.

Service

It was a simple process and the communication was excellent

Service

My concerns related to potentially a high use of oil, my questions were fully answered

Service

Job done, acceptable standard but not worth the amount charged for what it was, complimentary valet was ok but for the price could've been better

Service

On this service was told rear brake pads 3mm thick and advised to replace and front brake pads ok at 7mm but on a previous service approx 6 months earlier was advised front brake pads needed replacing which I didn’t

Service

Sensible cost. Effective attention to the car. What more can one want......................

Service

tried to charge me for a warranty job.and charge for a battery in the remote,which has not been done.

Service

Always excellent

Service

A panel under my radio head unit fell off - it had not been secured properly. A coolant level warning came on when I got the car just about home. When I checked under the bonnet the filler cap was not in place, the coolant had spilled out.This is bad

Service

Very happy

Service

Great service from all of the staff involved. Video presentation of items inspected was very informative.

Service

the only negative was the inside of the car didn't get cleaned.

Service

Courteous and efficient customer service.

Service

Great customer service, always polite down to earth employees and always helpful

Service

I generally deal with Ms J Hallett. Ms Hallett is efficient, helpful and very professional in all her dealings and I can no fault with the service she has provided. The technician who generally works on the vehicle is also engaged and thorough.

Service

All issues sorted and completed efficiently and without any complication or delay

Service

Staff w ere very attentive. Tea or coffee and biscuits available while you wait and Daily Newspapers to read. Very comfortable surroundings.

Service

Experienced machanics

Service

Very efficient in contacting us to arrange service, then work carried out as arainged

Service

Moment you got there, you were looked after

Service

Peter Coggins, got excellent customer service and really went out of his way for me.Very happy to deal with Peter in the future.

Service

I was extremely satisfied with my service experience at Sytner Cardiff, due to the excellent customer care shown by Wendy Reilly, the service advisor and to the service technicians who carried out such an excellent job on my car.

Service

As a customer at Sytner BMW I was greeted on arrival by very helpful and friendly staff who enabled me to have my request for brake service to be dealt with in a timely manner. They did a very good job and with a caring follow up call as well.

Service

Had a call the day before and a follow up call aswell as the service video

Service

Car was required for two days for recall and key receiver whilst time was spent doing a visual inspection video which had only been done a month before on my first visit! Also fault (key recognition) has returned and still causes issues.

Service

Very satisfied with the service experience at the garage but not with the booking experience.Please see above.

Service

When car recalled it is difficult for a single person to keep having to arrange transport back and for to garage.

Service

The communication was first class

Service

As the previous

Service

see above

Service

I was welcomed straight away and seen quickly.Was then provided a taxi back to my hotel.5 star service by Ann Harry

Service

Cost could have been less.

Service

Service staff great and area to wait and refreshement first class

Service

Always top class service.

Service

Outstanding

Service

kept me well informed

Service

They were unable to resolve the issue but were aware that other people have similar complaints. A quick search on the Internet shows this is not an isolated issue and I would like to know when BMW will resolve this issue

Service

See above, the staff at Sytner Cardiff were very helpful. I would return to Sytner Cardiff because of the experience I have had with them.My experience with BMW UK head office however has been very poor, see question 4 in this regard.

Service

It took a while to get the car picked up from the driveway and taken to the dealership, eventually picked up at 7.30 pm after a few phone calls, however once the car arrived at the dealership and the time before it was ready for collection was good

Service

This particular visit was excellent and my request was handled efficiently. Importantly, I was also called back when the car was ready, which sometimes doesn't happen.

Service

Very efficient garage, provides the service I require.

Service

While-u-wait service, comfortable coffee lounge - no issues

Service

No problems and kept informed throughout

Service

Very efficient service.

Service

The Best

Service

Vehicle was sent out from Service with different and inadequate tyre pressures which appear to not have been checked or adjusted during the service

Service

The engineer that collected my car did not undertake a walk around with me and was open that he was not a driver but that the team were short staffed so had come to collect my vehicle. However on calling Sytner Cardiff a video in and out was sent.

Service

Good facility’s to use while you’re waiting for your car to be returned, plenty of new/used cars to browse also to kill some time.

Service

Cost. I was surprised to find that items I would expect to be in the service were at an additional £67. I was advised by the service lady that if I did not pay this extra amount my service indicator Would not be reset.

Service

The service was better than last time

Service

prompt and professional service, keeping me informed of the status of the work, and when the vehicle will be ready.

Service

Much better than last time - getting loan car much simpler & Wendy was really helpful

Service

picked it up and cured fault

Service

Totally satisfied. The departments work well together - from servicing through to sales and finance. Each department has accommodated me to make best use of my time while I’m there.

Service

Good experience. I was not aware of the work that was required during the service (despite asking several times, by email) until the day and was quite surprised to find that it was a major service. This is an area for improvement.

Service

Missed the problem on first visit..correct the problem on 3rd visit

Service

Excellent service as always

Service

The service agent Chris Snapes was very efficient and kept me informed as to the progress of my cars service and MOT check.

Service

What I would expect for a dealer

Service

The work was completed efficiently. As I work away it wasn't a problem leaving my car for the week. The car was cleaned, something I don't do myself

Service

No issues

Service

Dealt with very professionally.

Service

When services are booked via online system, sadly the full information doesn't reach the BMW centre at Cardiff. Moreover, when messages are taken by phone by team members, it doesn't get appropriately recorded against customer's account number.

Service

I was welcomed and taken to meet Sophie and the booking in process was very smooth. I was there for just over 2 hours and after I was on my way after my car was cleaned and handed back over.

Service

Every spot on

Service

It cannot be better.

Service

Very efficient service from welcome to personal attention from service managers to a nice clean car on pick up

Service

As the service took the best part of a day to complete I would have appreciated the use of a courtesy car.

Service

See above

Service

Polite, professional and efficient

Service

Sophie dealt with me start to finish and although additional work was required I was kept informed at each stage!

Service

I drive around 6000 miles per year and though the car gets a thorough check-up every 2 years, the inspection in the intervening year is a bit cursory. I may not do enough miles annually, but as the car ages I would like a more thorough scrutiny.

Service

Good service from BMW and Oliver was quick and efficient

Service

It was perfect

Service

Excellent service from all the staff we encountered at Sytner Cardiff. Vehicle was serviced to an excellent standard.

Service

Outstanding service

Service

I booked the exact date and time I wanted at short notice, customer service was excellent.

Service

As above really plus it was comfortable waiting for the service to be completed.

Service

As distance from bmw to city centre paid for a taxi. Very kind. Appreciated as my mum is in 70's.

Service

The video link was fantastic. Really good idea.

Service

Un budgeted work required.

Service

I was advised to have brakes and discs replaced repair cost £750.I checked them myself and they are not as worn as Sytner stated, Sytner have gone by what the cars computer has suggested but this doesn't match the actual physical wear.

Service

The driver that picked my car up was lovely and very professional , Wendy who called me was also lovely and very helpful , they really made the experience !

Service

Problem was resolved, but repair involved 2 further visits after diagnosis

Service

On time as promised

Service

Got the right car

Sales

Great customer service. Peter Coggin was fantastic in the sale as well as delivery. Very friendly and helpful but not overwhelming.

Sales

once again we were not put under any pressure. Every detail was explained fully and were then given all the time we needed to reach our decision.

Sales

I really enjoyed the whole process of buying my car at bmw Cardiff, my stand out experience was looking at my car in the hand over bay and getting to know all the details and gadgets in the car, Edward made the whole process very easy.

Sales

During the order process I was shown the car and test drive the vehicle, the advisor also assisted in getting the vehicle adapted for my disability, the delivery of my vehicle was a good process I was shown everything within the car.

Sales

Given a detailed information before leaving the garage. Disappointed that there is no manual to help with the SatNav, entertainment or telephone equipment. This is very significant as struggled to set the system to get to my destination.

Sales

From the test drive to collecting the car, you are the number one priority and you feel as though you are the only customer.

Sales

I know the car is good - pretty much expected that and it has delivered. Staff make the difference and get the repeat custom. Lee was open, honest and clear in his explanations. No pressure and very helpful

Sales

sales support was first class

Sales

Would have been full 5 stars had i been given the chance to confirm my order before production locked.

Sales

Excellent customer service

Sales

Everything was as expected, there was a slight delay in the car.

Sales

Sales assistant listened to what we wanted and were able to agree a specification within our budget.

Sales

The facility was clean and staff well presented

Sales

Please see my answer to question one.

Sales

Comfortable and there was always someone at hand to see if things were ok and offer drinks.

Sales

Again it was the professional way I was dealt with on the day of collection

Sales

The gentleman was very nice indeed answerd all my questions satisfactory

Sales

An excellent service at Sytner Cardiff throughout, very happy that dealership found the car on production line that I was looking for and very efficient at keeping me up do date with progress and delivery.

Sales

As stated the service and professionalism of Steve made it a very easy , enjoyable process from start to finish.

Sales

made to feel welcome and special

Sales

Friendly, commited service. Dale went out of his way and even contacted me on his day off to provide me with updates on the delivery of my car. An excellent service.

Sales

Steven James provided a fantastic service, he was helpful and efficient, and found the exact car we wanted! We were very impressed with the high standard of service he provided.

Sales

As above in the previous question the whole process from start to finish was hassle free and the car is a pleasure to drive

Sales

Everything was done professionally

Sales

I received brilliant service from the team at Sytner in Cardiff (Lee Downes). I am very impressed with the vehicle I have purchased and I am very satisfied with the short amount of time of the delivery process.

Sales

Pleasant environment Richard made the experience for my wife and myself selecting the car very easy

Sales

Your sales rep Steve James was very helpful

Sales

Advice and timing excellent