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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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Sytner Cardiff win Electric Experience Event

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Rhodri Phillips

Assistant Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Neil Jones

Assistant Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I would've scored a lot higher but I did have to take my car back, after having it fixed through Sytner Cardiff as it developed another fault which was likely linked to the original fault. I think its been resolved. Staff were great an d helpful.

Service

As it says very satisfied with service

Service

Keep informed of progress and very professional.

Service

Looked after got me in the Courtesy car very prompt as I had to get to work

Service

Helpful staff who delivered on their promises.

Service

Excellent service from a chap called Oliver.Tyres did not turn up on time, but external issues.

Service

A problem l've had for a long time which earlier visits have totally failed to address or even take seriously. Sophie arranged a road test with a knowledgeable technician who immediately identified the issue and suggested POSSIBLE solutions

Service

Ann Harry went out of her way to make sure I was completely satisfied with the care of my car.

Service

Good experience. Kept me informed of progress and option regarding the service. Video of vehicle check very useful.

Service

Service rep suggested vehicle would be returned by 1pm, and that I would receive an update mid morning, however by 1pm I had not heard from Alison and it took repeated telephone calls to get a call back.

Service

Friendly and approachable

Service

Very helpful so far.

Service

quality service excellant staff

Service

very pleasant staff

Service

Did not check air springs in the back, the car parked loop sided when left in my drive when left overnight 1" above wheel arch and level with tyre drivers side.both go up to 3" after starting engine in about 2 mins.Booked back in tomorrow Wed 4th

Service

Called Cardiff number to arrange service in Cardiff. Turned up to find no. record of appointment. Then a call from Swansea as service had been arranged there. A complete shambles. At least Cardiff fitted in the MOT.

Service

They tried there best to resolve the issue I have been having.

Service

Didn't need a service even though u sent e mail for a service

Service

Looked after very well when vehicle has been in for servicing.

Service

Kept upto date on progress

Service

The lady who served me was most helpful and looked after us when we returned to collect.

Service

The staff are always attentive to your needs nothing is too much trouble

Service

Very satisfied as they offered basic tea and coffee

Service

Consistently courteous and efficient

Service

Staff very helpful both over the phone and in the showroom and work completed quickly and to a high standard.

Service

Professional service.

Service

The welcome, the work undertaken, the whole ambience.

Service

Comfortable surroundings to wait in, refreshments and wifi provided, kept informed of progress including video update, work completed within timescale given.

Service

Very pleased as always.

Service

Friendly and personal service, I was treated with respect, and I was confident that the issues with the car had been dealt with competently

Service

Easy to arrange, ready on time and car returned in immaculate condition.

Service

Happy with there ability to please

Service

2 minor issues on the car resolved very quickly and the car returned clean and on time

Service

My response would have been 5 stars except for 1 issue. I reported a fault with my wing mirror. I was told it wasnt a bmw part. I complained the service manager verified the part and I had to return with the car to have it fixed. Complete time wast

Service

The issue was fixed first time. I will continue to have my car serviced here.

Service

The one to one contact is excellent; friendly, informed, respectful and polite. The car was beautifully presented upon return, the video is fun, the sofas are comfortable, the coffee is hot. But - see below.....

Service

Very attentive and polite. Explained everything that has been done and provide video evidence.

Service

Extremely pleasant and efficient.

Service

as above, with also a courtesy wash and hoover included!

Service

Very

Service

Good until my last visit when a fault was wrongly diagnosed resulting in several visits. Very inconvenient and irritated that I was not properly listened to.

Service

The cleaning could have been better despite my requests. I was expecting that being a loyal customer and spending £ 2100 I may get the car properly cleaned. The drivers foot mat was having white stains and some stains left inside on seat covers.

Service

Allison was very professional

Service

Although the issue with the windows was sorted, we also stated the m performance foil on the passenger side was peeling off, the car is less than 6 months old, nothing was done about this

Service

All information I asked for was given.

Service

Just exceptional,service as always xx

Service

Professional, friendly service.

Service

No record of my service appointment at reception despite a text confirming it.However, this was quickly corrected

Service

I've had no follow-up from the rep and the service counter has not been reset.

Service

The problem appears to have been resolved but the reluctance to act quickly has tainted my experience.

Service

Excellent service especially the video sent by the engineer

Service

Absolutely nothing to complain about and my (rather dirty) car looked immaculate after the complimentary valet.

Service

Used to have collection and return but this is now discontinued for me . Used service and wait and on a cold day the waiting area is draughty, not a good experience. Next service mileage had not been updated but next mileage date had.

Service

I can see there is a great deal of attention paid on customer satisfaction which can add extra process steps causing slight delays. Not a criticism to the staff at the dealership they are very professional.

Service

Oliver Gould was my service advisor and was the best person I have ever dealt with in an after-sales environment. He clearly enjoys his job, had very good brand knowledge and demonstrated fantastic customer service. He’s an asset to Sytner and BMW.

Service

vehicle was delivered back to my possession tip top condition and also washed and valeted.

Service

very difficult to get to from north cardiffWit was a little too long

Service

Staff at Sytner Cardiff bmw do make you feel like their look after you, great service. Esp appreciate the coffee during and bottle of water when sent on way.

Service

I was offered a car 'birthday' service which was a pleasant surprise and was carried out well - with a helpful supporting video report.

Service

A long standing problem that I have been having has finally been cleared up - it was irritating so having a solution is satisfying.

Service

could have replaced rear wiper which was worn and in this poor weather needed replacing , I will have to make another trip to purchase one before long journey next week ,

Service

Polite, courteous, kept updated at all times.

Service

As a free Service Recall on an old car, it is satisfying to see the same high level of service.

Service

Excellent experience. Chris Snapes, the Service Adviser who dealt with me was very professional and kept me fully informed at every stage of the process, including sending a video of the work carried out by the Technician, Jason Selby.

Service

from the initial contact on breakdown of 5 series to return of car.

Service

good service but I was made to feel that an update to my phone was the problem with the car. I was tol they could not do anything as my phone wasn’t updated even though I informed them the problem was happening before the phone update was available.

Service

Excellent communication and help through the process.

Service

Treated as a person and not as an inconvenience

Service

BMW have always provided me with first class service. The small things matter, welcoming you at the front desk, The complementary tea/coffee and full cleaning of the car inside and out on collection is a real bonus. Service only took 90 minutes.

Service

I was dealt with promptly, efficiency and courteously

Service

Work carried out on time

Service

Can always improve things, but overall good service.

Service

Precise information and good communication with Chris on the service desk.

Service

We had one question with regards to our 430d the passenger heater setting display which was explained to us very quickly by Ollie

Service

Everything was very easy and efficient, with helpful staff.

Service

Customer service staff at sytners cardiff are always very helpful and courteous and unfortunately had to deal with all the issues ive had considering I hadn't bought the car from them

Service

Courteous & reliable

Service

Service on whole fine, just the 4 trips slightly annoying

Service

Great job they did on the car

Service

The staff are very polite

Service

Oliver was very helpful and effective

Service

Mot done. Advice taken re brakes.

Service

I was happy to be given a courtesy car, and with the overall experience, but I am not satisfied with the result

Service

Quick and efficient service

Service

As above

Service

The problem was solved with a few additions

Service

As above.

Service

Very smooth process

Service

Synter Cardiff have been very helpful, courteous and patient . i wish I bought my car from Cardiff branch and not the newport location. I am not sure where to write about the BMW emergency service but the gentleman that came was very helpful.

Service

Measurement of tyre depth and brake pad wear very unreliable, with hig changes on request for recheckAlso 2mm changes in a week on tyre depths

Service

Again outstanding, complete confidence in the work being done to the highest of standards. Video update was spot on and verbally confirmed a minor issue I was experiencing - great knowledgeCost of tyres/tracking are unacceptable - hence rating

Service

You arranged his work and gave me a courtesy car free of charge as you took the blame for what was wrong. Phone calls and kept in touch well - really useful.

Service

Really helpful

Service

I chose the 90 minute service while I waited in the comfortable lounge area. Unlimited hot drinks and biscuits.

Service

It was hassle free. It fell in well that I was able to drop my car off for MOT on a Friday, walk around the corner to catch a train to London for the weekend, and then collect it the same way on my return on the Sunday. MOT done & no parking fees!!

Service

Dealt with the problem overnight despite having to order in parts

Service

Dear Mr JamesFollowing your visit yesterday and your email below I write to inform you that my position on the matter hasn’t changed. Furthermore I take exception to the allegation by you that you have made an unauthorised recording of us allegedly

Service

While the service I received was excellent, the item replaced was less than 2 years old.

Service

Tyres were not available to complete the service

Service

No problems experienced cost explained prior to work

Service

waste of money

Service

Answered all my questions perfectly and great friendly service.

Service

Ann Harry's professionalism and can do attitude made my first experience of your garage a very good one.

Service

KEPT ME UPDATED, AND I LIKED THE VIDEO THEY SENT ME OF THE CAR UP ON THE JACKS

Service

Car was not cleaned and the valet was not up to usual standards.

Service

The value on my car has effected the service as it was a disappointing out come knowing i was in a Negative Equity position.

Service

My car was taken into Sytners by the AA as they were unable to carry out the necessary repair. The team at sytners carried out a thorough diagnostic check along with the much appreciated complimentary health check. Car repaired and valeted Next day.

Service

It was a simple process and the communication was excellent

Service

My concerns related to potentially a high use of oil, my questions were fully answered

Service

Job done, acceptable standard but not worth the amount charged for what it was, complimentary valet was ok but for the price could've been better

Service

Sensible cost. Effective attention to the car. What more can one want......................

Service

On this service was told rear brake pads 3mm thick and advised to replace and front brake pads ok at 7mm but on a previous service approx 6 months earlier was advised front brake pads needed replacing which I didn’t

Service

tried to charge me for a warranty job.and charge for a battery in the remote,which has not been done.

Service

Always excellent

Service

A panel under my radio head unit fell off - it had not been secured properly. A coolant level warning came on when I got the car just about home. When I checked under the bonnet the filler cap was not in place, the coolant had spilled out.This is bad

Service

the only negative was the inside of the car didn't get cleaned.

Service

Very happy

Service

Great service from all of the staff involved. Video presentation of items inspected was very informative.

Service

I generally deal with Ms J Hallett. Ms Hallett is efficient, helpful and very professional in all her dealings and I can no fault with the service she has provided. The technician who generally works on the vehicle is also engaged and thorough.

Service

All issues sorted and completed efficiently and without any complication or delay

Service

Great customer service, always polite down to earth employees and always helpful

Service

Courteous and efficient customer service.

Service

Staff w ere very attentive. Tea or coffee and biscuits available while you wait and Daily Newspapers to read. Very comfortable surroundings.

Service

Experienced machanics

Service

As above

Service

Very efficient in contacting us to arrange service, then work carried out as arainged

Service

Moment you got there, you were looked after

Service

Peter Coggins, got excellent customer service and really went out of his way for me.Very happy to deal with Peter in the future.

Service

I was extremely satisfied with my service experience at Sytner Cardiff, due to the excellent customer care shown by Wendy Reilly, the service advisor and to the service technicians who carried out such an excellent job on my car.

Service

The customer service was excellent

Sales

Welcoming, polite and attentive to my needs without being overbearing. When I first went to the dealer I had my 11 year old daughter with me and the staff, particularly the salesman engaged with her and ensured she was involved in the process.

Sales

Easy progress with constant updates.

Sales

Simple process & I requested a number of things were not done to the car prior to handover - I’m fussy to the point of OCD with regard to cleaning my vehicles and collected the vehicle still in its protective wrap. Every request was followed through

Sales

on the whole very satisfied except for the explanation and demonstration of connected drive

Sales

From start to finish everything went smoothly and I was very happy.

Sales

professional service throughout

Sales

Helpful staff

Sales

We 'built' the car together with every aspect explored and costed. The car was delivered at the agreed time and all controls were explained. The computer was programmed for my personal needs- phone, addresses, radio. Paperwork was completed with ease

Sales

Mr. Mark James (Cardiff) was very knowledgable and went "out-of-his-way" to answer all our questions and explained EVERY feature, function and control before we drove off in our new car. Excellent !

Sales

I must particularly praise your sales exec Dale McKenzie who dealt with my recent purchase. Dale was really helpful in sourcing the car that I wanted from your stock, especially finding a car that had the specification that I wanted.

Sales

Informative and attentive. The only reason I didn't rate a 5 was there was a little chasing to be done for the choice of Reg number.

Sales

An excellent service by a very experienced team

Sales

Peter Coggins was fanatic! We were very pleased with his professional and excellent service

Sales

Good expertise and customer service from Dale McKenzie. He is a pleasure to do business with

Sales

My experience with Dale McKenzie of the sales team was excellent but finding dirty carpets in the footwell and the bonnet not being able to close properly due to misalignment was poor, albeit Dale got the bonnet issue resolved quickly.

Sales

Love the car. Best vehicle I’ve had

Sales

The handover was delayed because of a fault on the vehicle, however it was delivered to me the following day

Sales

Excellent customer service from Lee Downes throughout the whole experience.

Sales

My salesman Mark James was knowledgeable and kept me informed of all developments while I was waiting for my car to be built.

Sales

Helpful advice from sales staff.

Sales

Although the delivery of our car took a little longer than originally expected we were always kept in the loop we are very happy with our new car

Sales

While awaiting delivery of our car we were kept informed of the progress of the delivery by Mark James and when we visited the centre at Sytner Cardiff we were well looked after by the staff.

Sales

Steve James was great, welcoming, informative etc. Also the greeting staff were lovely

Sales

Fabulous.

Sales

Friendly knowledgeable and experienced sales executive

Sales

Got the right car

Sales

Great customer service. Peter Coggin was fantastic in the sale as well as delivery. Very friendly and helpful but not overwhelming.

Sales

once again we were not put under any pressure. Every detail was explained fully and were then given all the time we needed to reach our decision.

Sales

I really enjoyed the whole process of buying my car at bmw Cardiff, my stand out experience was looking at my car in the hand over bay and getting to know all the details and gadgets in the car, Edward made the whole process very easy.

Sales

During the order process I was shown the car and test drive the vehicle, the advisor also assisted in getting the vehicle adapted for my disability, the delivery of my vehicle was a good process I was shown everything within the car.

Sales

Given a detailed information before leaving the garage. Disappointed that there is no manual to help with the SatNav, entertainment or telephone equipment. This is very significant as struggled to set the system to get to my destination.

Sales

From the test drive to collecting the car, you are the number one priority and you feel as though you are the only customer.