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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Sytner Cardiff win Electric Experience Event

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QUEEN UK EXHIBITION TOUR TO VISIT CARDIFF BMW

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Explore the retailer

Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Keith Farrell

Head of Business

Dominic Hall

New Car Sales Manager

Gregg Bertera

Used Car Sales Manager

Chris McTiffen

Aftersales Manager

Brian Miles

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Local Business Development Manager

Karl Thomas

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tended to my needs and answered my questions

Service

Friendly and accommodating, both on the phone and in person.

Service

Jordanne Hallet was extremely helpful and professional throughout, keeping md updated on the status of my vehicle.

Service

as above

Service

No problems and very helpful

Service

Please see answer above as this applies to this question

Service

I was kept up to date at every stage and made to feel valued.

Service

I have visited the garage twice in 1 week: the first was to have 4 new tyres and second was to have the Advanced Eye Car cameras fitted (front and rear). I would have liked somebody to take me through how the cameras worked before I left the garage.

Service

Young lady was efficient. polite and helpful

Service

First class advice and extremely helpful --even sent me a video of the car before purchase

Service

Dealership was excellent, the price issue spoilt the experience.

Service

All work completed and felt that I was a valued customer at the dealership

Service

Professional, reliable and consistent.

Service

You've still got my car - from the 19th July!

Service

Easy booking and professional service

Service

The booking lady was superb however the pressure to have overpriced work undertaken was disappointing.

Service

Staff are very polite

Service

Very good staff service and I was very pleased to have access to a video of the undercarriage inspection of the car.

Service

See above,

Service

As above - efficient

Service

on this occasion my "fast lane service" took a little longer than the advertised 90 minutes......everything else was the usual 100%

Service

Level of service was sufficient

Service

It was done very well and quickly

Service

fast efficient service,

Service

Had to wait a bit longer than I was told. It Wasn't a big issue though. Also wasn't offered a drink like I seen a few other customers being offered.

Service

I have never received anything less than the ultimate customer service experience.

Service

Very professional.

Service

Pleased with the service

Service

See answer to question 1

Service

Our questions were answered and the salesman was readily availablyto answer any questions

Service

Problem diagnosed and repaired in time for return journey as promised.

Service

See abbove

Service

So far the car has been in 3 times to get the exhaust straight, now the replacement rattles and the heat shield also now rattles after warranty work. I have invested a total of 6 hours of my time, plus 150 miles just travelling to and from BMW so far

Service

Again their efficency

Service

When arriving at synter my name was not on the booking in form

Service

V good service

Service

There's always room for improvement

Service

As above

Service

see above

Service

Good friendly service staff. Car returned in showroom condition.

Service

Best Customer service

Service

No reason to fault it.

Service

Has to book the car in for a second time toHave the reversing camera repaired

Service

Excellent staff and service was carried out without any problems.

Service

The service assistant - Wendy I beleive - was spot on in dealing with my requirements.

Service

Did what you said you would do

Service

Courteous, friendly and efficient service from Jordanne Hallet

Service

Again, all my dealing were with Imran and his customer care was incredible.

Service

Problem solved within time factor agreed

Service

They dealt with all of my queries with a professional manner.

Service

The staff and quality of service were excellent, but it took quite a lot longer than anticipated.

Service

As above

Service

Always let you know what is happening

Service

When I first discovered the fault and drove to the garage I was told I would need to book the car in. I thought offering a quick diagnosis would allow the garage to schedule the work, order parts if needed & please the customer so would be better

Service

Work was done on time and I was kept up to date on work that was required . Impressed with video of my car having MOT and advice on tyres.

Service

I've had and got issues with the car that are not resolved. My experience of the customer service has not been great.I've try to buy a service plan and requested a quote five times. I've now given up ....

Service

The guys have made a few mistakes such as forgot to fit an oil seal which caused a leak, problems with scheduling as a result of which I was given a corsa as a loan car for my 4 series but they have amended their mistakes later on

Service

The repair was done well within the time that was stated. A follow up phone was made to me the next day asking if the car was alright after the repair, of which I replied that I had not encountered any problems with it. No further problems to date.

Service

Excellent.

Service

Check-in very efficient and friendly. Car ready on time. +Would have preferred courtesy car instead of taxi into Cardiff -Car wash was sub-standard (windscreen full of dirty water spots)

Service

The staff made me welcome and made sure I understood what was going on

Service

Very good job, car came back broken, yet to be resolved

Service

There was only an extra half hour wait. The advisor was friendly and kept me updated.

Service

Work was promp, communication excellent.

Service

Very professional staff at Sytner and pleasant waiting area where I was able to work with my laptop.

Service

As above

Service

Jordan was great and got everything sorted as promised on the same day.

Service

Excellent all round. Good communication and good service

Service

The person who dealt with my car was very friendly and had all the answers. Also sorted the software

Service

Fantastic staff, well informed, car clean at the end.

Service

Call directed quickly and appointment made, courtesy car supplied, with an offer of collecting my vehicle. Kept mobile on the day of appointment.

Service

Oliver looked after me from start to finish. Top man.

Service

met expectations; timely service; but expensive

Service

after a repair to exhaust system dfd, on a car with only 14000 miles, we then had another issue with fume's in car, and a banging noise when driving, returned car back to sytner cardiff who then said this was caused by a loose clamp on the exhaust.:(

Service

Excellent Service and quick and effective

Service

Everything was carried out in an efficient manner.

Service

Car was brought in to dealer in on Tuesday 23 May and was not ready until Thursday 1 June. I was without a car at all until Friday 26 May. Was then provided with an excellent 320 GT for the long bank holiday weekend as had already arranged a holiday.

Service

Everything went on time & smoothly

Service

I had to leave the car and catch the train home then again back to Cardiff when I got off the train I had to get a taxi all money out of my pocket with no reduction in the price of the service

Service

Great service and always kept up to date with what's happening to car. I also get a video of the work carried out. Showroom waiting area always clean with coffee, juice and water readily available and newspapers to read

Service

Great service

Service

friendly and informative. Ann at checking in desk was brilliant

Service

As always the service I received was 5 Star. All staff are very helpful & nothing is too much trouble.

Service

Good price, satisfied with the service and care done on my car only reason is not 5 stars because while I was waiting for my car to be serviced I wasn't offered any beverage or pointed in the right direction to get one... LoL appart from that all go

Service

Booked car in for MOT at 10:00 but was told that the car would not go into the garage until about 11:30 and would be ready about 1:30- did not expect this, thought the car would go in at 10:00 and therefore i would only have had to wait about an hour

Service

Good service

Service

Couldn't have been more helpful

Service

Efficiency and time keeping.

Service

Everything went to plan.

Service

Very efficient and in time service

Service

every thing went easy

Service

Always courteous in offering advice etc

Service

Generally very helpful and professional. There was a little confusion regarding the hire car which was booked for mid-day and not for 8 as requested but this was resolved quickly.

Service

Friendly, fast service. Whilst waiting I was offered a drink and customer services rep had time to have a friendly chat

Service

1st. I'm not a fan of the off site booking system 2nd. I had to wait several weeks to get a booking with a loan car yet ended up with a hire vehicle which prolonged my drop off time, 3rd I always get quoted prices in dealer well above BMW online.

Service

Point of contact given who explained process clearly, he kept me updated

Service

The service was quick and efficient.

Service

2nd time dealing with Dale, so glad he has returned

Sales

Dale was a great help throughout and made us feel completely at ease and answered all our questions and made us confident that it was the right choice to buy the car.

Sales

Excellent Service by mark and Alex

Sales

had to go outside for the car when the presentation room was blocked by a car who no one knew who was using it (embarrassing) and then having to go and get fuel afterwards when previous purchase was first class

Sales

Good information

Sales

I was very impressed with the service provided by Sytner BMW Cardiff, especially Sales Executive Edward Phillips who was very approachable, knowledgeable, and worked tirelessly to get me the car I wanted. Very pleased. Exceptional service.

Sales

Everything was first class

Sales

Excellent service and very friendly staff

Sales

see below, regarding the extreme discomfort of the car seats

Sales

As a customer I am on guard naturally and shy away from pushy sales staff. My experience at BMW was that I felt I was free to wander about the showroom at will, not feeling under any pressure.

Sales

Edward was fab really enthusiastic .Knew his stuff, loved cars exactly what you want from a salesperson.

Sales

Very helpfful. Edward kept me up to date and on delivery steve looked after me above and beyond.

Sales

See above

Sales

This is the second car I've bought at Sytner Cardiff and as usual everything went as planned

Sales

Kept informed of car order progress throughout

Sales

Amazing service

Sales

Car was not checked before delivery and had to be replaced business manager was extremely poor and very rude in times

Sales

Always satisfied with this dealership when purchasing a new car, the sales people are excellent in the way they deal with you.

Sales

They could provide us with exactly what we asked for and more!! Kept us updated the whole step of the way always kept in contact before and even after we left the centre with our new car outstanding service !

Sales

Salesman was very attentive and every step of the purchase went according to plan. I cannot fault him !

Sales

New car. Good handover.

Sales

The Sales Executive was very attentive and delivery was only a little later than anticipated.

Sales

There was a mess up with the figures and payments and the salesperson didn't really listen to what was asked,although this was sorted out in the end.

Sales

Great service and excellent sales team.

Sales

Deal with Sales Executive Richard Gardiner who was very professional from start to finish. He was able to answer all question promptly and source the ideal car at the right price.

Sales

Staff took time to explain and answer all my questions

Sales

Dealt with in an efficient and friendly manner by Dale McKenzie, as always

Sales

Richard Gardiner of Cardiff made the experience feel very professional and full of confidence with the purchase.

Sales

Mark in new sales was great and Alex the sales manager really helped